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1 Licensing: Planning Your Deployment By the Citrix Publications Department Citrix Systems, Inc.

2 Notice The information in this publication is subject to change without notice. THIS PUBLICATION IS PROVIDED AS IS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. CITRIX SYSTEMS, INC. ( CITRIX ), SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR DIRECT, INCIDENTAL, CONSEQUENTIAL OR ANY OTHER DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS PUBLICATION, EVEN IF CITRIX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE. This publication contains information protected by copyright. Except for internal distribution, no part of this publication may be photocopied or reproduced in any form without prior written consent from Citrix. The exclusive warranty for Citrix products, if any, is stated in the product documentation accompanying such products. Citrix does not warrant products other than its own. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Copyright 2006 Citrix Systems, Inc., 851 W Cypress Creek Rd, Ft. Lauderdale, Florida U.S.A. All rights reserved. Version History Sept. 22, 2006 Tammy Jones Original version Licensing: Planning Your Deployment ii

3 Table of Contents PLANNING YOUR DEPLOYMENT... 1 SUMMARY... 1 INTRODUCTION... 1 INSTALLING LICENSING IN SMALL ENVIRONMENTS... 1 PLANNING AN ENTERPRISE LICENSING DEPLOYMENT... 1 Overview of Licensing Traffic... 2 Determining the Number of Licenses Required... 2 Overview of Different Licensing Models... 3 Using Licenses in Disconnected Mode... 3 Different Connection Types Each Consume Licenses... 3 Users Connecting to Different Product Editions Consume Multiple Licenses... 4 Consider Users Patterns of Access in Multi-Farm Environments... 4 LICENSING SYSTEM REQUIREMENTS... 5 Processor Speed... 5 Hard Drive Space... 6 Network Bandwidth... 6 Memory... 7 Installation Prerequisites... 7 CHOOSING A SHARED OR DEDICATED LICENSE SERVER... 7 Small Environments... 8 Medium and Large Environments... 8 One Dedicated Server... 9 Multiple Dedicated Servers... 9 ADDITIONAL PLANNING CONSIDERATIONS SUGGESTED READING Licensing: Planning Your Deployment iii

4 Planning Your Deployment Summary This whitepaper provides you with details about planning your Citrix Licensing deployment. It is one of a series of whitepapers designed to provide you with more detailed information for tasks that extend beyond the scope of installing your licensing components and is designed to complement the Getting Started with Citrix Licensing Guide. For a complete listing of the whitepapers, see the Getting Started with Citrix Licensing Guide in the Citrix Knowledge Center. Introduction The following sections discuss planning your licensing deployment. Deploying licensing includes defining the hardware required to run your license server, the location of your license server, and defining your user s patterns of use to optimize license sharing as well as planning for redundancy and security. Performing this type of analysis is particularly relevant for large environments or environments that require multiple license servers. Installing Licensing in Small Environments If you are installing a Citrix product in an environment with fewer than 50 product servers, you do not need to read this entire paper. Instead, read the following sections: Planning an Enterprise Licensing Deployment Choosing a Shared or Dedicated License Server In addition, read the Licensing: Firewalls and Security Considerations whitepaper in the Citrix Knowledge Center. Planning an Enterprise Licensing Deployment You must consider the following factors together when planning your deployment: The number of computers connecting to your license server. You must determine if you need a shared license server or one or more dedicated license servers and where to locate them on your network. The amount of traffic the licensing system will generate. The amount of traffic on your system determines whether or not you can use a shared or dedicated license server and the number of license servers you need, if applicable. Environments with Password Manager generate more licensing traffic. System requirements. For shared license servers, determine if the requirements of the existing software conflict with the license server s business or security needs. The need to share licenses across farms. You can share licenses across farms running Presentation Server and Advanced Access Control provided a license is available on the license server to license the product that matches the edition in the license file. The type of Citrix products that will connect to the license server. Your deployment of some Citrix products may require the product or its clients to communicate with the license server across a firewall. Licensing: Planning Your Deployment 1

5 Citrix recommends that you consider using a separate license server for these products: additional steps are necessary to configure the license server for use with a firewall. For information about licensing and firewalls, see the Licensing: Firewalls and Security Considerations whitepaper in the Citrix Knowledge Center. As you design your licensing system, consider any plans for growth. If you know you will add Citrix products to your deployment, include these while evaluating the number of computers. For optimal speed and reliability, locate license servers closest logically on the network to the majority of the servers running your Citrix products. Before you download your license files, finalize your plan for licensing deployment and choose the computers for license servers. If you decide to move your license files to another server, you must return and reallocate your licenses. For more information about reallocating licenses, see the Licensing: Migrating, Upgrading, and Renaming whitepaper in the Citrix Knowledge Center. Security considerations can influence the location of your license server. For more information, see the Licensing: Firewalls and Security Considerations whitepaper in the Citrix Knowledge Center. Overview of Licensing Traffic When planning your licensing deployment, you must factor how much traffic you anticipate your licensing system will generate. In general, the amount of traffic created across the network between a product and the license server is minimal, less than 2KB of data; however, you should take into consideration that additional license servers and products will use more traffic. Determining the Number of Licenses Required When planning your licensing deployment, it is important to understand the way in which licenses are consumed, particularly for deployments with multiple license servers. After analyzing how users will consume licenses in your deployment, you can project how many licenses will be consumed on a specific license server and distribute licenses accordingly among the license servers. Also, understanding how licenses are consumed is a critical aspect in preventing license shortfalls and rejections. Generally, a user with multiple connections to Presentation Server and Advanced Access Control consumes only one license per product. Likewise, if a user is running multiple copies of Password Manager Agent software and is licensed with a named user license, only one license is consumed. (A user licensed with a concurrent user license who is running multiple copies of Password Manager Agent software may consume multiple licenses.) Here are the specific rules for how products consume licenses. For Presentation Server, the first time a client device connects to the product server, it consumes one license. Subsequent connections from the same client device to any product server (of the same edition and pointing to that license server) do not consume additional licenses. Provided a user does not violate one of the conditions discussed in the sections that follow, the user can open unlimited connections to Presentation Server and consume only one license. For the Advanced Access Control, the first time a user opens an Advanced Access Control session, that user consumes a license. Subsequent connections from the same user share the same license even if they are on a different client device. For Citrix Password Manager named user licenses, licenses are assigned to users. The license remains linked to the user even when the user is not running Password Manager. Licensing: Planning Your Deployment 2

6 For Citrix Password Manager concurrent user licenses, licenses are drawn from a pool of licenses as needed. When a user stops running Password Manager, or after a configurable interval thereafter, the user s license is returned to the pool and becomes available to another user. However, be aware that there are exceptions to these rules, which are discussed in more depth in the sections that follow: Different license models affect the number of licenses required in your environment Users connecting to different product editions consume multiple licenses Users patterns of access in multifarm environments can determine if you need to point product servers to a common license server for license sharing purposes Overview of Different Licensing Models The license model, determined by Citrix at time of sale, defines the way in which a product consumes licenses. The license model a product employs can influence the number of licenses users consume when they connect to a Citrix product. The type of licensing model your product employs determines the number of licenses required to license it. Citrix products use two basic types of licensing models: Concurrent User. A concurrent user license is a license that different users can share, provided the users are using the product at different times. Concurrent user licenses are not linked to a specific user name. After the user disconnects or logs off, the license is returned to the licenses available so that it can be reused by another user. Products such as Presentation Server, Password Manager, and Access Gateway Enterprise are typically sold with the concurrent user licensing model. Named User. A named user license provides one license for each user. However, licenses do not have to be manually assigned to each user. After a user takes a named user license from the licenses available, the license remains assigned to that user even when there is no connection running on the user s behalf. Products such as Password Manager use the named user licensing model. Using Licenses in Disconnected Mode Disconnected mode is a feature that lets users disconnect from the license server and keep their licenses. Password Manager is an example of a product that can be run in disconnected mode. When sold with Password Manager, this licensing model is specifically designed to let users keep licenses when they are not connected to a corporate network (or, more specifically, the license server). For more information, see the Password Manager Administrator s Guide. Different Connection Types Each Consume Licenses When you analyze the number of licenses required in your environment, consider whether or not your users employ multiple types of clients to connect to your product servers. Users connecting to product servers using a Presentation Server Client and a Remote Desktop session simultaneously consume multiple licenses. The license server considers Remote Desktop connections as separate from the Presentation Server Client connections even though the connection may be from the same user or connection and the product server consumes two licenses. Licensing: Planning Your Deployment 3

7 A Remote Desktop connection to a Citrix product consumes a Citrix license; it draws licenses from your license entitlement the same way users connecting with Presentation Server Client software do. In addition, users connecting to Presentation Server with the Remote Desktop Web connection consume a license. Users Connecting to Different Product Editions Consume Multiple Licenses When determining the number of licenses you need for a specific server, remember that Presentation Server requires an exact match of licenses to product editions: you cannot use an Enterprise edition license to license an Advanced edition product. As a result, clients cannot connect to an Advanced edition product if only Enterprise edition licenses are available on your license server. This has the following ramifications: If a user connects to an application published on a computer running Presentation Server, Advanced edition and then uses the same client to connect to an application published on a computer running Presentation Server, Standard edition, two licenses are consumed If load balancing transfers one of the user s client connections to a product server that has a different edition (for example, from a computer running Presentation Server, Advanced edition to a computer running Presentation Server, Enterprise edition), two licenses are consumed Consider Users Patterns of Access in Multifarm Environments When you are planning your licensing deployment in a multifarm environment, analyze your users patterns of access. If any users regularly connect to farms that point to different license servers, these users will consume multiple licenses if they connect to both farms simultaneously. To ensure users consume only one license when they connect to multiple product servers, the product servers must all point to the same license server. If the product servers point to different license servers, the user consumes multiple licenses. For example, if computers running Presentation Server in farm A point to license server A, and computers running Presentation Server in farm B point to license server B, the copies of Presentation Server in farm A cannot use the same licenses as farm B. Therefore, if farm A runs out of licenses, it cannot use any available licenses from farm B. Also, if users unintentionally connect (for example, through load balancing) to a server pointing to a different license server, they consume multiple licenses. You can prevent users connecting to different farms from consuming multiple licenses by pointing your farms to a single license server. Pointing farms to the same license server lets you share licenses between these farms. Any client device that connects to different farms pointing to the same license server does not consume multiple licenses. If users in your environment connect simultaneously to multiple servers that are separated by a wide-area network (WAN), consider pointing all of these servers to a single license server. This enables a user to consume a single license for multiple connections. To share a license server among multiple farms, specify the same license server for all farms. If you are planning to deploy one license server between farms, consider the amount of license traffic each farm will produce, the volume of the report log data you need to store (optional), and the location of published resources. If you decide not to point all farms to the same license server, account for any users who could potentially consume multiple licenses when determining the number of licenses needed for your environment. Note: You can share licenses between product versions provided the shared license server is compatible with all product versions. Licensing: Planning Your Deployment 4

8 Licensing System Requirements The following section provides information for determining your licensing system requirements. Factors discussed include how to determine your processor requirements, hard drive space, network bandwidth, memory, and server requirements. Some factors to consider when determining your system requirements for licensing: The rate at which licenses are acquired The number of licenses in use The number of connections to the license server from your Citrix products The rate at which licenses are acquired depends on the speed of the CPU and network. The number of licenses in use impacts memory and disk resources. Before sizing your licensing system and planning its deployment, it is helpful to know the following: The maximum number of licenses you project will be in use at any time The number of connections to the license server from the Citrix products The frequency with which your users log on to and off from product servers Knowing these variables in your current environment is essential in choosing the right solution. Processor Speed One of the most important considerations in determining your license server requirements is the processor speed of the computer running your license server. Although CPU usage is not usually high (typically less than 20%), CPU time can increase when there is License Management Console activity. The time it takes to execute these transactions depends on processor speed. For Presentation Server, in general, the size of your farm and the number of simultaneous client connections dictates the power of the server needed for licensing. In large Presentation Server environments, where you want optimal performance from your license server, it is important to determine the number of client logons per second. You can do this using the performance monitoring counters for Presentation Server in the Windows Performance Monitor and the load evaluator logging feature. The number you obtain determines the speed of the processor needed for optimal license server performance. As an example, internal testing showed that a 2.2GHz processor can handle 170 license check outs per second. (License check ins were not measured.) Note: The load evaluator does not provide any licensing-specific information; it indicates server loads only. Because the license server is a single-threaded application, the number of processors the license server can utilize depends on whether the license server is a dedicated or shared computer. For dedicated license servers, ideally choose one fast processor over multiple slower processors the license server cannot exploit multiple processors. When the license server runs on a computer with another application, installing the license server on a computer with multiple processors improves performance. Citrix recommends you run the license server on a computer that has, as a minimum, a Pentium III, 1GHz processor. Licensing: Planning Your Deployment 5

9 Hard Drive Space To install Citrix Licensing requires approximately 30MB of hard drive space. However, the most significant factor in determining hard drive space is the amount of space your debug and report log files require. The debug log is the file in which status and error messages are written. The license server logs license activity in report logs for generating reports. Report logging is not active by default; you must activate report logging to generate reports. Hard drive space requirements are determined by two factors: The length of time you want to keep your report log files The amount of licensing activity The more licensing activity on your license server, the larger both the debug and report logs grow. However, unless you change the default settings for the debug log, the debug log does not consume a significant amount of space. If you choose to activate report logging, it is important to determine how long you want to keep report logs and how frequently you want to archive or rotate these files. The report log consumes approximately 1.2KB of disk space for every 50 licensing transactions (license check outs and check ins). In small environments, generating license activity reports may not be necessary. In larger environments, analyzing reports can play a critical role in your planning and maintenance. Network Bandwidth Licensing transactions send relatively small amounts of data across the network, typically under 2KB per transaction. The following section provides more details using Presentation Server as an example: When a Presentation Server is brought online, it establishes a static connection to the license server and checks out a Citrix start-up license through this connection. This action consumes approximately 1.67KB of bandwidth. All servers running Presentation Server perform this action when they start up. When a start up license is checked out, this license remains checked out until the server is taken offline or the license server location is changed in the Citrix Access Management Console. All communication Presentation Server has with the license server is over the connection established when the start up license is checked out. Every time a new client logs on to Presentation Server, it checks out a license. License check ins or check outs consume approximately 1.67KB of bandwidth. Every five minutes each computer running Presentation Server exchanges a heartbeat with the license server to determine if the license server is still available. The amount of bandwidth in this transaction is approximately 456 bytes for each server. Every 24 hours each computer running Presentation Server requests a refresh of the license server data to check if license allocation has increased or decreased. The amount of bandwidth in this transaction is approximately 2.4KB for each server. Ideally, Citrix recommends that you locate the license server on the same LAN as the Citrix product servers it is supporting. While it is possible for the license server to communicate across a wide-area network (WAN) with Access Gateway Enterprise and Presentation Server, it is not as preferable as installing the license server on the same LAN as the products it supports. As a guideline, if the WAN is reliable enough for ICA traffic, the WAN is sufficient for license server connectivity. Citrix does not recommend, however, that Password Manager Agent communicates with the license server across a WAN due to latency issues. Licensing: Planning Your Deployment 6

10 Memory Citrix Licensing does not use significant amounts of RAM unless licensing is deployed in large environments. Memory usage does increase under the following conditions: There are many license check ins and check outs. The options file contains many configurations. For information about the options file, see the Licensing: Controlling Access to Licenses (the Options File) whitepaper in the Citrix Knowledge Center. There are many concurrent users. There are many connections to the license server. Citrix recommends you run the license server on a computer that has, as a minimum, 512MB of RAM. Installation Prerequisites See the Getting Started with Citrix Licensing Guide in the Citrix Knowledge Center for the hardware and software requirements for installing Citrix Licensing. Choosing a Shared or Dedicated License Server This section discusses when to run Citrix Licensing on a server shared with other applications and when to run Citrix Licensing on a server that runs only licensing software (dedicated). Your decision to deploy Citrix Licensing on a shared or dedicated server depends on the following: The size of your environment The type of products you run (in some cases) The number of continuous connections to the license server The license server supports up to 5000 continuous connections. A continuous connection occurs when a product/server, such as Presentation Server or Advanced Access Control, starts up, checks out a start up license, and forms a connection until you take the server offline or point it to another license server. However, Password Manager Agent does not form continuous connections to the license server. The agent connects to the license server during start up and ends the connection after completely started. Therefore, if you purchase 1000 Password Manager licenses and only 300 of them will be connecting to the license server simultaneously, you should use 300 agent connections, instead of 1000 agent connections for your planning. Deploying Citrix Licensing in a small environment one with fewer than 200 continuous connections to the license server means that you do not need a dedicated license server. However, in environments with over 200 continuous connections to the license server, Citrix recommends that you install Citrix Licensing on one or more dedicated license servers. The following table provides general recommendations for your deployment: Number of Continuous Connections or Agent Connections Fewer than 200 Between 200 and 5000 Shared license server Dedicated license server Recommendation Licensing: Planning Your Deployment 7

11 Number of Continuous Connections or Agent Connections More than 5000 More than 500 copies of Password Manager Agent software Recommendation Dedicated license server for each Citrix product Dedicated license server for Password Manager The following table provides sample recommendations for different size deployments of Citrix products, which includes Presentation Server, the Advanced Access Control, and Citrix agents. This example assumes that the agents are not running in disconnected mode and are running simultaneously. Number of Product Servers Number of Password Manager Agent Connections Recommendation Fewer than Shared license server Between 50 and 500 Between 100 and 500 Dedicated license server More than 500 More than 500 Dedicated license server for each Citrix product Small Environments If there will be fewer than 200 continuous connections to a single license server in your environment, you can install Citrix Licensing on a server that is a backup data collector, farm metric server or terminal server license server. Alternately, you can use a Web or application server; however, the first three methods are less resource intensive. When you install Citrix Licensing on the same server as another application, the server must meet the requirements for both Citrix Licensing and the application combined. Citrix recommends that the other applications do not consume computer resources heavily. If you think your environment could grow past 200 continuous connections (or, approximately, 50 product servers) in the future, consider deploying a dedicated license server. Note: When there are many Citrix Licensing transactions and License Management Console activity, performance can decrease for all applications on the license server. Medium and Large Environments If there will be over 200 continuous connections to the license server, Citrix recommends that you install Citrix Licensing on one or more dedicated servers. This section discusses when to run Citrix Licensing on one dedicated server and when to run it on multiple dedicated servers. Using 200 continuous connections as a demarcation point is not a strict guideline. Sometimes it may be more convenient to use a dedicated license server for a specific product. Review the sections that follow before making your determination. Licensing: Planning Your Deployment 8

12 One Dedicated Server If you have fewer than 200 continuous connections, consider deploying licensing on one server. In contrast with deploying licensing on multiple license servers, deploying licensing on one shared or dedicated license server enables you to share licenses across products or farms. Multiple Dedicated Servers Citrix recommends that you deploy multiple license servers in the following situations: When you have geographically dispersed sites that each need a local license server When you have multiple Citrix products across a WAN and one of those products, such as Password Manager, requires a local license server When you want to segment departments by license server for ownership or security purposes When the number of connections to one license server exceeds 5000 or 500 Password Manager connections When you have one product (of several) that requires licensing customizations to communicate across a firewall and there are a lot of license files on the license server One important consideration when deploying multiple license servers is to plan your deployment so that you can share licenses as much as possible. Deploying multiple license servers can limit your ability to share licenses among products. To share licenses among products on your network, the products must communicate with the same license server. Also, if you have a mixture of product editions in a farm, clients consume multiple licenses when they connect to separate computers with different editions, either intentionally or through load balancing. When planning your licensing deployment in environments that may require multiple license servers, focus on configuring each product to point to a common license server. For example, to maximize your license sharing capabilities, have all copies of Presentation Server point to one license server. You can deploy separate license servers for each product for administrative jurisdiction reasons. For example, you might deploy separate license servers if your company assigns responsibility for licensing solely to the administrator of each Citrix product, and each administrator is a separate person. Some important points to consider when deploying multiple license servers include the following: License servers do not communicate with each other. As a result, one license server cannot access or use licenses stored on another license server. Users connecting to product servers that are pointing to different license servers take a license from each license server. If you are deploying multiple license servers and you want to maximize your license sharing capabilities, Citrix recommends you group licenses for the same types of products on the same license server. That is, consider keeping all Presentation Server licenses on one server, all Password Manager licenses on a different server, and so on. Otherwise, your ability to share licenses within a product may be limited. You cannot run two Citrix license servers on a single computer. Multiple license servers must be installed on separate computers. Licensing: Planning Your Deployment 9

13 Additional Planning Considerations Citrix recommends you consider these remaining questions before you install licensing. Determine: Who will access the license server If you need additional security for License Management Console transactions If you need to perform customizations to accommodate a firewall between your product servers and the license server If you need a backup license server, or if you need a solution that provides automatic failover For information about these security considerations, see the Licensing: Firewalls and Security Considerations whitepaper in the Citrix Knowledge Center. Suggested Reading The following whitepapers provide more detailed information about some of the topics discussed in this paper: Licensing: Getting Started with Citrix Licensing Guide Licensing: Firewalls and Security Considerations Licensing: Controlling Access to Licenses (the Options file) Licensing: Planning Your Deployment 10

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