UPS LIMITED WARRANTY and Services ADDENDUM

Transcription

1 UPS LIMITED WARRANTY and Services ADDENDUM This Addendum incorporates by reference ES-104(Rev 4) and includes the following additional provisions contained herein. In the event of a conflict between this Addendum and ES-104(Rev 4), the Addendum shall take precedence. 1 UNINTERRUPTIBLE POWER SUPPLY (UPS) WARRANTY (a) The warranty period ( Warranty Period ) for each of the products specified below begins on the earlier of three (3) months after the delivery date or upon commissioning of the Product (if applicable) and ends at the end of the applicable period as set forth below: VH GT/VCL/VCO LP/STS/EP SP/SG/EM/TLE 36 months including batteries 24 months including batteries 24 months, batteries 1 year 12 months including batteries (b) The Warranty Period for services shall be one (1) year from the performance of such services; provided, however, that if the service is performed in connection with the sale of a product, in no case shall the Warranty Period applicable to such service exceed the Warranty Period applicable to the product. (c) The Warranty Period applicable to each Product can be extended, if Customer purchases an extended warranty from The Company. If Customer purchases an extended warranty from The Company, the terms of such extended warranty shall supersede the warranty provisions in these Terms and Conditions. (d) To make a warranty claim under this Article, ITP must contact The Company for a returned goods authorization number and shipping instructions 1.1 Ordering warranty spares part ITP shall order spare parts for Products under warranty by completing the Defects Properly Filled Order Form ("DPFOF") and submitting such form through: It is mandatory to complete the DPFOF correctly including the sections describing the alleged defect and to indicate the UPS serial number. ITP understands that Company will not process any orders that do not fulfill the above requirements. Important remark: The value declared on the corresponding invoice will always be the selling-purchasing price. 1.2 Return of defective parts Alleged defective Printed Circuit Board Assembly (PCBA) listed in appendix C.2 shall be sent back to Company for any replacement under warranty. Alleged defective PCBA shall be returned within 90 days from the date of the corresponding DPFOF. In the event the PCBA is not returned within this 60 days period, Company shall have the right to invoice the spare parts sent according to the DPFOF. The above PCBA shall be returned with the warranty case number (WCN) and all information required in the WCN label for identification. For all other parts not listed above, the ITP shall keep them stored and ready to be sent back to Company upon simple request during 3 months starting from the date of issuance of the corresponding DPFOF. Important remark: the value declared on the correspondent invoice will be 10% of the price shown in price list. 1.3 Complete Product

2 For complete replacement of a Product, please follow the instructions as indicated under Article 9 of the Appendix B of GCS (General Conditions of Sales). ITP should not return Products until Company agrees that ITP may do so. Product that is returned without authorization will not be repaired or replaced and will be returned to the sender at ITP's expense. Should the Product, or any part thereof, be found not to have any defect, or where the defect is attributable to an action or omission on the part of the ITP, its personnel, customers or others, after the delivery was effected, or if the Product could have been repaired by ITP using 1.1 and 1.2, ITP might be requested to pay charges at Company's discretion. 1.4 Urgent deliveries ITP can under exceptional circumstances contact the Riazzino Service Stock to order spare parts. ITP understands that purchase orders will not be processed during weekends and national or local public holidays. The Riazzino Service Stock is not a spares emergency stock; ITP is expected to keep spares parts for emergency or otherwise according to 2.2. Express deliveries will be accepted at an extra-cost 1.5 Service News Company is continuously working to improve the features of the Products and their quality enhancements. As a result of these efforts Company may release during the lifetime of a Product Service News ("SN"). Whenever an SN notifies Product upgrade in order to reduce failure probabilities, ITP shall comply with the requirements described in the SN. In case of upgrade required during the original warranty period, Company will provide free of charge all the materials for upgrading the Product, while the ITP shall cover its own expenses to implement the upgrade (Travel, labor costs, etc...). The ITP shall communicate Company, upon simple request, the number of upgrades that have been performed. 1.6 ORDERING SPARE PARTS AFTER WARRANTY PERIOD Order form DPFOF shall be sent to: [email protected] DPFOF for less than 200 Euro (or 250 USD) will be charged of 100 Euro (or 125 USD) for administration fee Shipping cost All Spare Parts prices mentioned in Company Service Price list are Free Carrier Supplier s facility, place of manufacture or warehouse (FCA Incoterms 2010), packing excluded. If shipment consolidation with Product from Riazzino is required, Product order confirmation number and delivery date have to be specified. Shipment consolidation with goods not covered by the Annex A - Distribution Agreement is NOT possible. Company may arrange partial shipment if not all the spares available at stock, unless something different clearly specified by ITP in the order. If delivery point is not specified in the order, the order will automatically processed on FCA basis Urgent deliveries Please see 1.4, same terms apply. 2. Product and PCBA repair at GE Repair Center ("GERC") GERC has the capability to repair damaged Product or PCBA out of warranty period. The ITP will need to send a request for quotation at [email protected]. The fee required to prepare the quotation is set to 200 EUR (or

3 250 USD). The repair label (as appendix C.1) has to be properly filled in when Product or PCBA returned. Shipping costs to and from GERC will be borne by the ITP unless otherwise indicated in the corresponding quotation. 2.1 PCBA analysis at GERC If requested and accordingly indicated on the repair label, Company can perform an analysis on the PCBA. All PCBAs the ITP requests Company to analyze will be keep in stock by Company for 1 month from the date of the report analysis. At the end of this one month period, said PCBAs will be scratched or return to ITP for recycling, at Company's discretion. 2.2 Product repair at GERC GERC has the capability to repair, upon request, damaged Products. The ITP will need to send a request for quotation at the address indicated in 3.2. The fee required to prepare the quotation is set to 200 EUR (or 250 USD). The repair label has to be properly filled in when PCBA returned. Shipping costs to and from GERC will be borne by the ITP unless otherwise indicated in the corresponding quotation. 3 TECHNICAL SUPPORT x7 phone support at in English is made available to ITP with the possibility to leave a voic . The following information will be asked: * UPS serial number * Type of problem * Alarm list and Parameter list * Characteristics of load supplied, UPS system options. 3.2 ITP shall use the Software Service Tool ("Daisy") to perform any operation such as commissioning, maintenance, troubleshooting on the Products. Daisy is the only authorized software by Company for that purpose. Use of any software different from Daisy is not covered under warranty. Any diagnostic software tool different from Daisy will not be supported for future product releases. The license has annual validity and cost set to 150 EUR (or 200 USD). License is granted to all Field Service Engineers attending a GE Digital Energy training & Knowledge Assessment. 3.3 Hardware and Connectivity supports are available at the following web address: Reporting ITP shall provide commissioning report to Company through the Support Central Tool ( within ten (10) days from commissioning of the Product. Warranty period is defined as one year after the UPS commissioning, with a maximum of 15 months after UPS shipment from factory (applicable for SP/SG or equivalent; for LP or equivalent the maximum period is set to 27 months after UPS shipment from factory). Without the commissioning report, the warranty period will start at the delivery date. 4. TRAINING and DOCUMENTATION 4.1 Initial Training for new ITP at a GE Training Center ("GETC") New ITPs shall have at least two service technicians, with as minimum qualification a basic knowledge of electrical engineering, trained within the first 3 months of the Distribution Agreement.

4 The training and any training material associated to it are free of charge for the first person sent to the GETC (travel, accommodation and general expenses shall remain at ITP's costs). For other persons the standard rate will apply. Only service technicians that participated successfully to the Initial Training are authorized to perform service activities on the Product, such as installation, commissioning, operation and maintenance. ITP shall send at its costs at least one (1) technician at GETC per year. The Initial Training lasts between 3 to 5 days, depending on the knowledge and experience of the participant(s). Generally this type of training will be located at GE Digital Energy headquarter in Riazzino, Switzerland or, upon request at ITP training center (if available). 4.2 Training cancellation rule Training calendar is published in Support Central and subscription shall follow proper Support Central workflow. Training seats planned are not refundable: Cancellations within 4 weeks of the start of the course will be subject to full tuition and appropriate R&B charges. 4.3 Training for new service engineers or advanced training ITP has the opportunity to request customized trainings according to its individual needs. This can include one or several Product lines, but also software and its handling. For these customized trainings Company will offer a quotation. With the necessary infrastructure available on site and always subject to export controls regulations, customized trainings are not restricted to a specific country. A request for customized training quotation should at least give the following information: * Type(s) of product(s) (UPS) and series * Number of participant and their previous experience * Desired date 4.4 Training Certificates Service engineers will have access after a training session to an online knowledge assessment. Passing the knowledge assessment will grant to student an official proficiency certificate, which evidence their qualification and allow them to perform the corresponding level of service works on the Products mentioned on the certificate. 4.5 Documentation Training material will be in English or other languages at the discretion of Company. 5 Site Support 5.1 For support on site, ITP shall send a request for quotation to: [email protected]. REMARKS - All the parts, including Eeproms and processors, that come back without a repair label or with a repair label wrongly compiled are not valid to close the warranty replacement case. - All other spare parts still under warranty, which are not named in the list, have to be kept for at least 3 months in order GE can anytime demand those spares and inspect them.

5 Afterwards it is the right of the BP to scrap the spare parts according to local regulatory requirements. - GE can evaluate every single case and require back also other parts not on this list assigning a WCN. - All the parts not returned within the indicated period will be invoiced 6. Installation and Commissioning of Installable Systems 6.1 Installable Products may only be installed by certified electrical installers and must be installed according to Company s specifications, appropriate national electrical codes and accepted standards of workmanship. For purposes of these GCDS, installable Products shall mean Products that require the services of a certified electrical installer to be connected to the power grid. 6.2 The commissioning of installable Products may only be done by a technician authorized by The Company and must be done according to Company s specifications. For purposes of these GCDS, commissioning shall mean the start-up of the installable Products and the testing of the installable Products in connection with the load. If commissioning is to be performed by The Company, The Company may refuse to commission the installable Products, if the operating conditions at Customer s site do not allow safe commissioning and operation of the installable Products. 6.3 For Installation/commissioning works, the Company personnel shall not be called upon until all preparatory work has been completed. The ITP must carry out all the preparatory work skillfully, and at his expense and responsibility, in accordance with the documentation, if any, supplied by the Company. The ITP shall undertake all that is deemed necessary in order that the work can be commenced on time and carried out without hindrance or interruption. Any costs resulting from a delay in commissioning will be charged to ITP. In addition, should the ITP not or only partially fulfill its obligations, the Company is entitled to remedy such deficiencies either himself or by means of third parties. The costs arising from such a procedure are to be paid by the ITP. 6.4 Without limiting the generality of the provisions of Section 8.4 above, the ITP also shall: ensure that all entry, exit, residence, work and any other official permits required by the Company personnel are obtained in a timely manner, inform the Company of any legal, official and other regulations applying to the work on site; carry out, at its expense, any required accident prevention measures. In particular, the ITP must expressly inform The Company when special consideration is to be taken with regard to the work carried out by the ITP and/or any other Company personnel. The Company shall be entitled to refuse or stop any work if the safety of the personnel is not guaranteed. Timely supply the following at its expense, in accordance with The Company instructions or installation program: qualified skilled workers; electricians with the necessary tools and equipment adequate access to means of communication, such as telephone, fax, etc. provide a competent and qualified person (generally the in-house electrician) on site to do the necessary manipulations, with the COMPANY equipment, on the different distribution boards, as well as to carry out the necessary safety precautions. The ITP has the responsibility of the different manipulations outside the Company equipment. 6.5 The ITP/Customer must keep the system fully at disposal for the scheduled preventive maintenance and allow a power down of part of the UPS system if necessary. If during preventive maintenance important parts for the equipment operation should be replaced, and the Customer/ITP does not desire to replace them, then any repair intervention during the period between this maintenance work and the next maintenance schedule, caused by the failure of one of these parts, will be invoiced separately outside these contract conditions. 6.6 The Company engineers will fill out Work Reports, including working time, costs, expenses, tickets and used materials. At the end of every work assignment, these reports must be signed by the Company Engineer and by the customer or its authorized representative on site.

6 7. SERVICE FEES In the event the Company needs to provide services in the ITP area for global accounts or other special circumstances the following price list is to be used: Standard jobs Description Fee 10-40kVA 400 Startup fee kVA kVA kVA kVA 500 Preventive maintenance kVA kVA kVA Start-up and commissioning during normal hours Mo-Fri Installation and wiring already done and connected to UPS Location within 400km round trip from nearest service center 1 visit only includes labor for startup and commissioning of UPS Exclusions any transportation of UPS on site any additional/special work not covered by commissioning cabling additional site visits Conditions (these pre-conditions have to be fulfilled for price validity) UPS completely installed Cabling finished Cabling check for correctness done UPS fully accessible Rotary field tested (right) Batteries completely installed Battery cables between UPS and batteries connected

7 On request jobs Skilled Technicians- Certified Rates For each day of absence of the ITP personnel from home for account of the Company 500 /d For every hour over 8 hours, daily 75,00 Extra charge for each hour of work or travel on Sundays (or Fridays) and bank holidays Travel and living Site transportation (over 200km round trip) 30, /d 0,6 /Km Batteries mounting and dismantling 32 blocks <12Ah blocks <27Ah blocks <70Ah blocks <120Ah blocks >150 Ah 400 additional parallel series 50% fee of the first series