d3technologies.com d3 4U v2.5 GETTING STARTED GUIDE

Transcription

1 d3technologies.com d3 4U v2.5 GETTING STARTED GUIDE

2 Index INDEX P 02 WELCOME P 03 WHAT S IN THE BOX? P 04 ACCESSORIES P 05 CABLES P 06 FIRST TIME SETUP P 07 MULTI-MACHINE SETUP P 08 d3 SUPPORT & TRAINING P 09 d3 CONSULTING P 10 WARRANTY P 11 RMA REQUEST FORM P 13

3 Welcome Welcome to d3. Thank you for your purchase! This documentation is provided to guide you through your first setup and common set up features of your d3 4U v 2.5 Your d3 Media Server was prepared by on Your Account Manager is Shannon Harvey Your Account Manager can be reached at If you have any support questions please contact support@d3technologies.com or for questions regarding a specific project contact consulting@d3technologies.com 3

4 What s in the box? When you first receive your d3 system, we recommend you inspect it s contents to ensure you have all the bundled accessories. If the items listed here are not included with your system, please contact d3 support at: support@d3technologies.com Remember, you can always contact us for spares. System (Isometric) Front (open) Rear PWR HDD Alarm Alarm 4

5 Accessories USB Mouse x1 USB Keyboard x1 Large Air Filter x1 Small Air Filter x1 USB2 512Gb backup drive x 1 d3 Mousemat x1 d3 Brochure x1 5

6 Cables Power Cable - 13a IEC, Schuko IEC, US IEC x1 (one Included depending on your location) RME Analogue Breakout x1 Active DP - DVI Adaptors x4 For restocking any items above please contact: sales@d3technologies.com +44 (0)

7 First Time Setup IMPORTANT When you first open the d3 Server box, we recommend you set use this First Time Setup guide and check everything is working properly. Please note the DOA clause in the attached Warranty at the back of this booklet. 1. Connect a single monitor via the supplied Active DisplayPort to DVI adapter to Video Output Connect a set of speakers to one of the the audio line outputs of the supplied Audio Breakout Cable. 3. Connect the Keyboard and Mouse to two open USB Ports at the rear or on the front of the unit. 4. Connect a Network cable to connect your system to the internet for updates, latest releases, d3 Support and on-line User Guide. 5. Flip the mains power button at the rear of the unit to ON, press the power on button on the front of the unit, and wait for windows operating system to boot up. 6. Double-cllick the d3 icon on your desktop to start d3. 7. Refer to the On-Line User Guide for an in-depth guide to how to use d3. 8. Refer to the enclosed Hardware Guide for further information on your Hardware. Please contact your Account Manager immediately if there is any visible damage to the packaging, hardware or any issues with your first time setup experience, as this may affect your warranty. 7

8 Multi-Machine Setup There are many ways to can configure a multi d3 system installation depending on your requirements. However you set things up, when setting up a multi d3 server master/ slave network with auto fail-safe understudy backup, the following items are recommended: Gigabit Network Switch - for fast media management, system control and backup networking. KVM - for Multi-System control from a single Front of House Workstation. Video Matrix - for input and output switching of dynamic video system profile presets for backup and flexible configuration. UPS Battery Backup - for system power backup and to give time for fail-over protection and system restart without loosing active processes. Please contact d3 Support for further information and advice on Master/ Slave setup and further advice on Understudy auto-fail-over setups, if you cannot find it in the user-guide link below. For further information on Master/Slave setups, please see the d3 User Guide online at: 8

9 d3 Support & Training Training We want to make sure you put your newly purchased d3 system(s) to best use. As a new customer of d3 Technologies, you will receive a free 3-day training course at your premises for those in your company who will be working with the system. Your account manager will be in touch with you to discuss availability. You are also entitled to a one-day refresher course per year in the following two years of your machine s warranty at one of our scheduled training days. If you are not a new customer to d3 Technologies, we can schedule new or trained staff in with our structured trainings at no cost. Please contact your Account Manager to discuss your requirements. If you buy multiple machines as one of our rental partners, we can host training at your facilities whereby you can invite both staff and third party trainees. Support Product support is free with d3 as long as your machine is under warranty (3 years). d3 Designer comes with a free support package of a year, after which you can subscribe to a yearly care package. If you need us here s how to get in touch: 1. Website - Please if possible check the online User Guide and knowledge base first before proceeding to step two If you cant find what you need on the website please us at anytime, our team of support engineers will usually get back to you within 24 hours. Use the online form on the URL above or mail support@d3technologies.com. 3. Phone - If it s really urgent call us. We re here for you! Software Upgrades As long as your machines are under warranty, you will get free software upgrades. d3 Designer comes with a year of free software upgrade, further software upgrades will be part of the care package you can subscribe to after the first year. All software upgrades and additional notes will be sent via as downloadable links - so please always make sure we have your current contact information. 9

10 d3 Consulting d3 Technologies has significant experience in the development of some of the worlds most demanding productions. We are here to help you get the best out of d3, from start to finish. For standard software and project questions we offer free technical support and on-line training. In addition d3 Consulting can provide a custom package of fee based services including: Feasibility Studies System Design Project Development Project Support Technical Management System Provision Code Customisation Interaction Development On-Site Technical Operation and Support. To discuss your projects requirements with the d3 Consulting team please consulting@d3technologies.com 10

11 Warranty Standard Warranty d3 Technologies provides a 36 month return to base warranty as standard. Extended Warranties are also available for all products on application. d3 Technologies provides free helpdesk technical support to its Customers by telephone or for the lifetime of the product. The standard warranty period may be extended and/or enhanced to provide onsite support if required. A chargeable out of warranty repair service is also available for older products. Please contact your Account Manager for further information. Warranty Conditions Subject to the conditions set out below d3 Technologies warrants that the products will correspond with their specification at the time of delivery and will be free from defects in materials and build for the period of 36 months from delivery. Any work will be performed and completed in accordance with d3 Technologies s quality standards which ensures good and reasonable standards of workmanship. d3 Technologies Warranties do not cover and are not issued in relation to any Third Party Software. Warranty replacement items and other spares will be free from defects in materials or manufacture for a period of six (6) months from delivery or the balance of the Product warranty whichever is longer. The above warranty is given by d3 Technologies subject to the following conditions: 1. d3 Technologies shall be under no liability in respect of any defect in the Products or failure to undertake the Work arising from any drawing, design or specification supplied by the Customer 2. d3 Technologies shall be under no liability in respect of any defect arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow the Company s instructions (whether oral or in writing), misuse or alteration or repair of the Products or of the subject matter of the Work without the Company s approval, or mishandling or failure to follow adequate ESD precautions, or where a specific warning label is fitted: if Product is opened and/or the warranty void if seal broken label is broken or removed. 3. d3 Technologies shall be under no liability under the above warranty or any other warranty, condition or guarantee if the total price for the Products or the Work has not been paid by the due date for payment Dead On Arrival (DOA) For any product that is found to be defective under the terms of the Warranty within 14 days of delivery, d3 Technologies will treat such a product as a dead on arrival and at its sole discretion either: 1. Send a new replacement part if the defect is trivial and simple to fit (e.g. hot swap power module, fan or disk). 2. Send an engineer to site to repair the unit. 3. Collect the unit from the delivery address, repair or replace it, and return the unit at d3 Technologies expense. RMA Procedure / Returns Policy d3 Technologies operates a procedure to efficiently manage the return and repair of faulty parts or products through Technical Support. Products returned to d3 Technologies will be diagnosed, and repaired or replaced under warranty, usually within a few working days of receipt, assuming spare parts are in stock. In some cases It may be necessary to return faulty items to their original manufacturer for repair which can involve additional delay. Where an RMA number has been issued by our Technical Support within 30 days of purchase and the item has been confirmed faulty, a replacement may be supplied at d3 Technologies s discretion. The procedure is documented below. 11

12 Warranty Cont. RMA Warranty Repair and Support Procedures The standard warranty is a return to factory repair or replacement service. For Products covered under the standard or extended warranty, d3 Technologies provides technical support free of charge during normal office hours or as provided under an extended warranty service. Technical support is available outside of warranty on an hourly basis. The procedure to follow if a Product exhibits a problem is as detailed below: 1. Call d3 Technologies s Technical Support during normal working hours, raise a support ticket through our online ticket support system or send an . Contact details are available at 2. d3 Technologies will provide a unique Ticket reference number for progress tracking purposes that can be tracked through the d3 Technologies website. 3. d3 Technologies s Technical Support will work with the Customer to identify and confirm that the reported problem is a result of a failure in the Product with diagnosis of cause if possible. If it is determined that the Product is not at fault then the call/support Ticket will be closed. 4. If the problem is diagnosed as a hardware fault with the Product, d3 Technologies will issue a Returns Material Authorisation number (RMA) which will be ed to the Customer, authorising the return of the Product under warranty for repair. 5. d3 Technologies may agree to supply an advance replacement component to the Customer or its nominated maintainer. The normal hardware warranty is 36 (Thirty Six) months return to factory. If an advance replacement component is supplied an invoice will be raised for the replacement part. Provided that the faulty item in then returned to d3 Technologies within 14 days of the replacement item being despatched, a credit will be applied against that invoice. 6. If a fault report is required, notice should be given at the time of the RMA. 7. The RMA number must be included in the return paperwork and must be clearly marked on the outside of the box containing the faulty item and returned to d3 Technologies. 8. Items to be returned to d3 Technologies Limited must be in the original packaging or in alternative suitable protective packaging. d3 Technologies accepts no liability for any damage incurred by inadequate packaging or poor handling. For Data Storage Systems with removable hard disk drives the hard drives in their carriers MUST be removed from the server and shipped SEPARATELY in the original specially designed disk packaging. d3 Technologies will not be held responsible for the loss of any data. Customer must ensure that all data is backed up before returning a unit. Appropriate manuals, cables etc must accompany returned items. Shipment and insurance back to d3 Technologies is the responsibility of the Customer and any damage to the unit caused by return shipping or mishandling is not covered by warranty and will be a chargeable repair. 9. The Products should be shipped to d3 Technologies s repair facility at its main manufacturing location as detailed on the RMA form. d3 Technologies is not liable for any items not supplied by d3 Technologies and returned as part of an RMA. 10. d3 Technologies will repair or replace the unit under warranty and ship it back to the Customer at d3 Technologies expense. 12

13 RMA Request Form Please fill out this form as complete and as clearly as possible: FOR d3 USE ONLY Customer Name/code: RMA Number Phone Number: Fax Number: Customer Address: Authorized by address: Repair/Replacement (Please tick where appropriate) Missing Parts Upgrade Item Description Qty Invoice Serial Detailed Problem Description: Please read carefully, complete fully, print then sign and scanned copy to All returns are subject to d3 Technologies terms and conditions, available on demand from Products returned with expired warranties are subject to standard repair/replacement prices set forth by d3 Technologies. The RMA number is valid for only 30 days from the date issued. A new RMA number is required if period exceeds 30 days. The RMA number is valid only for items originally listed in the request forms. The items are tested only for the problems listed in the RMA form, so please describe the problem clearly. Dead on Arrival must be reported within 14 days of receipt of product. Any physical damage or re-work done to the product or defacing labels on parts & components voids warranty. Please be sure to include all accessories including software and hardware in its original condition/packing where appropriate. Please print RMA number legibly on top of the package. Packages w/o RMA number will not be accepted. All shortcomings, discrepancies, short-shipment etc. should be brought to the notice of d3 within a period of 2 days from the date of the receipt; d3 will not be responsible, or liable thereafter in respect of this RMA. Once you have fully read, understood and agree with the rules above please sign below: Customer signature Date 13