G 6 ROW User Manual USER MANUAL

Transcription

1 USER MANUAL

2 2016, G6 Hospitality 1 Contents Rate Administration User Guide... 4 Part 1: Introduction to G 6 ROW... 5 What is the G 6 ROW Platform?... 6 Primary Components of G 6 ROW Rate Administration... 7 What Do I Need to Use G 6 ROW?... 8 How Do I Access G 6 ROW? G 6 ROW Rate Administration Navigation Main Navigation Glossary of Terms User Administration Part 2: Pricing Components in G 6 ROW Important Pricing Components in G 6 ROW Rate Administration Part 3: Managing BAR Price Points Viewing and Adding BAR Price Points Deleting a BAR Price Point Viewing and Updating Default Upcharges Viewing and Adding Special Events Managing BAR Extending BAR Pricing Beyond Existing Dates and Impact on Floating Rate Viewing Property Pricing Report Part 4: Managing Rate Codes Managing Rate Codes Fixed Rate Codes... 54

3 Creating New Fixed Rate Codes Modifying a Fixed Rate Code Floating Rate Codes Creating a New Floating Rate Code Modifying a Floating Rate Code Viewing Pricing for Fixed and Floating Rate Codes Viewing Fixed Rate Pricing Variances Assigning Rate Restrictions Assigning a Rate Restriction to a Rate Code for a Single Day Assigning a Rate Restriction to a Rate Code for Multiple Days Viewing the Distribution Controls Report Part 5: Managing Property Policies Working with Property Policies Setting Cancellation Policies Setting Guarantee Requirements Part 6: Rapid Entry Pricing Working with G 6 ROW Rapid Entry Pricing Rapid Entry Pricing Navigation Changing Pricing with Rapid Entry Pricing Revenue Optimization User Guide Key Components Part 1: G 6 ROW Business Intelligence Overview of Business Intelligence in G 6 ROW Understanding Property Key Performance Indicators Understanding Property Insights , G6 Hospitality 2

4 Understanding Competitive Set Web Rates Managing Competitor List Understanding Market Performance Part 2: Defining Property Pricing Plan Overview of Pricing Plan Defining BAR Price Points and Upcharges for your Pricing Plan Creating the BAR Allocation Plan Managing Rate Code Pricing and Availability via Rules Establishing Property Policies Creating Notifications Setting up a Notification User Notification Flags , G6 Hospitality 3

5 Rate Administration User Guide 2016, G6 Hospitality 4

6 Part 1: Introduction to G 6 ROW 2016, G6 Hospitality 5

7 What is the G 6 ROW Platform? G6 Revenue Optimization Workspace (G 6 ROW) is a custom built, web-based suite of applications that allows users to manage pricing, restrictions and inventory for G6 Hospitality Motels and Studios. G 6 ROW consists of two components Rate Administration (replaces G6HMS for rate management) Revenue Optimization (optional licensing agreement for automated yield management) Section 1 of the User Guide is for the Rate Administration component of G 6 ROW. For more information on the Revenue Optimization component of G 6 ROW, please refer to Section 2. For information on the Revenue Optimization license agreement, please contact G6 at [email protected] or call , G6 Hospitality 6

8 Primary Components of G 6 ROW Rate Administration The primary functions of G 6 ROW Rate Administration are: Managing BAR Price Points Managing Rate Codes Managing Restrictions Managing Property Policies Rapid Entry Pricing 2016, G6 Hospitality 7

9 What Do I Need to Use G 6 ROW? G 6 ROW is available on desktops, tablets and smart phones. This means that you can access G 6 ROW at the property and remotely with a reliable internet connection. The following are suggested G 6 ROW system requirements. Device Minimum Requirements Computer (Desktop, Laptop) Windows XP Service Pack 2+, Windows Vista, Windows 7, Windows 8, or Windows 10. Note: Support for Windows XP and Vista will end soon. Mobile Device (Phone, Tablet) An Intel Pentium 4 processor or later that is SSE2 capable 350MB of free disk space 512MB of RAM iphone 5S Samsung Galaxy S5 Samsung Galaxy S3 Mini iphone 5S Samsung Galaxy S5 Internet Browser For Internet Explorer 11: A Windows 8.1 or Windows RT 8.1 PC. Processor: 1 gigahertz (GHz) or faster with support for PAE, NX, and SSE2. RAM: 1 gigabyte (GB) (32-bit) or 2 GB (64-bit) For Internet Explorer 10: A Windows 8 or Windows RT PC. Processor: 1 gigahertz (GHz) or faster with support for PAE, NX, and SSE2. RAM: 1 gigabyte (GB) (32-bit) or 2 GB (64-bit) Hard disk space: 16 GB (32-bit) or 20 GB (64-bit) 2016, G6 Hospitality 8

10 Device Connectivity Minimum Requirements Minimum recommended speed 6Mbps up x 1Mbps 2016, G6 Hospitality 9

11 How Do I Access G 6 ROW? You can access G 6 ROW at You must be setup in OKTA before accessing the URL. OKTA is the portal that authenticates user access rights for G 6 ROW and other applications. For questions such as password reset or general support, please contact the G6 IT Help Desk at Inactivity and Logging Out There is no required logout in G 6 ROW. However, you can log out if you desire to end a session. G 6 ROW will automatically log you out after 15 minutes of inactivity. To remain active, at a minimum you must move from one screen to another or one field to another. Simply moving your mouse does not keep your session active. If you are in the process of making changes to pricing or other data in G 6 ROW and a systeminitiated logout occurs due to user inactivity, those changes will not be saved unless you have submitted those edits prior to the forced logout. Whom to Contact for Support with Login or General Question Regarding G 6 ROW: G6 Hospitality IT Helpdesk at Whom to Contact with Questions Regarding Business Functionality: G 6 ROW Support Administration at or to [email protected] 2016, G6 Hospitality 10

12 G 6 ROW Rate Administration Navigation Once you log into the application, you will land at the main navigation. Multi-Property User If you have access to more than one property, you will see a list of all of your properties. Click the arrow to the right of the property you want to access or use the search function to drill down to one location. The BAR Calendar for your selected property will display once you have selected a location. Single Property User If you have access to only one property, you will see your property in the list. Click on the arrow to access your property. Multi-Property User Single Property User 2016, G6 Hospitality 11

13 Main Navigation Once at a Property level, you can access the various G 6 ROW Rate Administration functions using the navigation menu on the left side of the screen. Navigating through the different components of G 6 ROW Rate Administration is simple and examples are provided in this user guide. Most functions are available on both a desktop computer, as well as mobile devices. However, some functions are visible solely on devices with larger screens. As an example, opening or downloading large views or reports for select data may be accessible only on a desktop or tablet versus a mobile smart phone. In this user guide, visual aids (i.e., the pictures) will primarily show desktop or laptop screens so as to display the full system navigation and user options. On mobile devices, in some cases it may be necessary to select the Hamburger icon ( show the navigation menu. ) at the top of your screen display to Selecting Logout will close out your G 6 ROW session but you will remain authenticated to re-enter for a 24-hour period. After 24 hours, network login through OKTA will be required again. For Users with access to multiple Hotels, selecting My Portfolio will return you to all the Hotels you have rights to access. Last Day Priced indicates when rates expire and Guests are able to book reservations Revenue Optimization drop-down menu for Licensed Users. See Section B. Revenue Optimization in this guide. Five Main Navigation Options for G 6 ROW Rate Administration Users 2016, G6 Hospitality 12

14 Glossary of Terms Term BAR BAR Price Points (i.e., a List) BAR Price Point (i.e., actual rate code value) Default room type master Available for Sale dates Per Person Upcharge Room Type Master Upcharge Default Upcharge Override Upcharge Property Pricing Plans Fixed Rate Codes Constant Floating Rate Codes Definition Best Available Rate - non-qualified (previously called RACK) List of one or more values that you can assign to the BAR rate code. Any of these prices can be made sellable at any given time. The BAR price point is the rate value for the default room type master for one person for the property at a particular time or for a particular date. The leading room type master identified for your property. This setup is performed in HMS and reflected in G 6 ROW. Upcharges are assigned to the Default room type master to calculate the price(s) for all other room type masters. Date range when the rate code (BAR or others) can have pricing assigned to it. You can extend the available for sale dates as needed. The $ amount that is added to BAR or other rate code to calculate the rate value for occupants beyond the 1st person. The $ amount that is added or subtracted from BAR or other rate code to calculate the rate value of all other room type masters. Can be negative or positive values. The upcharge for room type master or per person that you have identified for your property. The value you manually enter for a specific rate code for a specific time to calculate the room type master or per person value. Represents the BAR value for each day of the week within a period of time. You can have multiple pricing plans based on season or demand patterns. A rate code assigned a specific dollar value based on bed type and date(s). These rate codes are priced at a fixed dollar amount. The rate codes that reference a Fixed Rate code (such as BAR) and have the same percentage discount every day. Constant floating rate codes will be automatically extended for the period that you have extended the referenced fixed rate code. 2016, G6 Hospitality 13

15 Term Variable Floating Rate Codes Closed Restriction Closed to Arrival Restriction Minimum Length of Stay (MLOS) Restriction Definition The rate codes that reference a Fixed Rate code (such as BAR) and may have different percentage discount values by day (or day of week). Restriction that indicates that a rate code is not available for new arrivals or extension of existing reservations or in-house Guests (i.e., stay-overs). Restriction that indicates that a rate code is not available for new arrivals. Restriction that indicates that the rate code is available for sale for reservations booking the minimum number of room nights indicated in the restriction. 2016, G6 Hospitality 14

16 User Administration G 6 ROW is configured with the names of the users that you have provided to G6 during implementation. You can designate a property admin for your property or properties. This user has access to add, modify and remove users for your property or properties. 1. Click the property you want to assign a user to. 2. As you scroll down, you can see the users currently assigned to the property. You can click on a user to modify access , G6 Hospitality 15

17 3. OR Click Assign User , G6 Hospitality 16

18 Enter the user s Name or Title. 5. Click Search. 6. The users who match the search criteria appear. 7. Click the checkbox next to the user s name to assign that user to the property. 8. Keep Can Edit selected 9. Select the Start Date. 10. If you want the user to have access for a limited amount of time, select an End Date. 11. If you want the user to have ongoing access, click Ongoing. 12. Click Assign to assign the user to the property , G6 Hospitality 17

19 Part 2: Pricing Components in G 6 ROW 2016, G6 Hospitality 18

20 Important Pricing Components in G 6 ROW Rate Administration G 6 ROW Rate Administration uses the following concepts or components: BAR Price Points (Best Available Rate) Upcharges Default Room Type Masters Rate Codes Restrictions Notes for G 6 HMS Users: G 6 ROW Rate Administration replaces the Pricing Functions in G6HMS. There are a few things to be aware of: You will continue to see the G6HMS screens for rate management. However, you will not be able to edit those screens once your property converts to the G 6 ROW platform. BAR is synonymous with RACK terminology that you see in G6HMS. The concept of seasons in HMS will still exist but have no relevance to G 6 ROW. You will only see the LS season expressed in G6HMS after conversion. 2016, G6 Hospitality 19

21 BAR price points (Best Available Rate) The BAR price point(s) is the rate value for the default room type master for one person for the property at a particular time or for a particular date. BAR price points can be many different values ($49.99, $55.99, $59.99 $199.99), are made sellable for a day or date ranges as you assign and are always associated with the Default Room Type Master for your property. Upcharges Upcharge is the dollar amount that is combined with the BAR price point to calculate the two types of prices below: Room Type Master Upcharge: The dollar amount(s) added or subtracted from the BAR pricing point to price all other room type masters. As an example: if the default room type master is at a BAR price point of $79.99, then you might add $10 to nondefault room type master to price that room at $ Per Person Upcharge: The dollar amount(s) added (cannot be a negative number) to the rate value of each room type master to price 2 nd, 3 rd or 4 th occupants in a room. Note: Although some room types under a master will not accommodate 4 people, G 6 ROW allows you to enter a value for up to 4 people. However, the system knows that upcharges apply only to the maximum occupancy defined for each room type under the master as set up in HMS. The application utilizes the concept of defaults in several instances in the design. A default generally means the system will assume the value you have set up at the property level unless you override the amount. You have the ability to assign defaults for extra person upcharges and room type upcharges. Default Room Type Master Each property must have a default room type master identified (there is only 1 Default Room Type Master for each hotel). The assignment of a default master is managed in HMS. The Default Room Type Master is the room type or grouping of room types to which BAR price points are assigned. Upcharges are then added or subtracted to calculate the prices of all other room type masters for the hotel. Once a property has assigned a Default Room Type Master, changes to that assignment can create unintended pricing errors. If it becomes necessary to change the default room type master, please contact your Franchise Revenue manager for assistance or contact [email protected]. 2016, G6 Hospitality 20

22 How It Works Managing BAR and Upcharges Below is an illustration of how it works for assigning BAR and applying upcharges. More detailed how to explanations are provided in later sections. 1 Open drop down box to select a BAR Price Point to apply 3 Extra Person Charges (XP) work the same way as Room Type Upcharges. If you add the dollar amount (for example below of $6, $3 and $3) those amounts will be added to the Room Price. So $65.99 for 1 person 2 If you select $65.99 for your Default Room, Type Master of 1B (equivalent to QNS); and add plus $5, 2016, G6 Hospitality 21

23 Rate Codes There are two main types of rate codes in G 6 ROW Rate Administration, Fixed and Floating. There are two types of Floating rate codes, Constant and Variable. Fixed: A rate code assigned a specific or fixed dollar value based on bed type and date(s). Floating: A rate code that provides a percent off discount from a fixed rate code. The discount for a floating rate code can be constant or variable. o Constant Floating: A rate code that references a fixed rate code and has the same percentage discount every day. These rate codes will be automatically extended for the period that you have extended the associated fixed rate code. (i.e., available for sales dates are the same as reference rate code) o Variable Floating: The floating rate code that references a fixed rate code and may have different percentage discount values by day (or day of week). These rate codes will not automatically extend for the period that you have extended the associated fixed rate code (i.e., extending available for sales dates must be done manually). 2016, G6 Hospitality 22

24 Restrictions Rate restrictions allow you to control the availability of rate codes for a period of time that you define. G 6 ROW Rate Administration offers you two methods to control availability of rate codes: Rate Code Restrictions and Channel Availability Restrictions. Note: Applying restrictions can be complex and may dissuade customers from booking. Users should consider the merits of applying restrictions closely prior to implementing. Rate Code Restrictions The following are the available rate code restrictions within G6ROW Rate Administration. These rate restrictions apply to all channels within the date range you specify during the process of applying the restriction to a rate code. Closed: Rate code is unavailable for new reservations or when extending existing reservations Closed to Arrivals (CTA): Rate code is unavailable for arrival on this date Minimum Length of Stay (MLOS) CRITICAL NOTE Floating rate codes will always inherit the restriction applied to the reference rate code. In the first release of G 6 ROW, only closed restriction can be applied to the floating rate code even if the reference rate code is not closed. After May 30, 2016, the floating rate code can have a CTA or MinLOS restriction even if the reference rate code does not have such restriction. In any case, the most restrictive restriction will apply. For example, if the reference rate code has a MinLOS of 3 and the floating rate code has a closed restriction, the closed restriction (being the most restrictive) will take precedence. Example of the Way it works up until 5/30/2016 If rate code ABC is a floating rate code off a fixed rate code (i.e., it is a % off the value of BAR) and fixed rate code has a closed restriction, the rate code ABC is also closed. 2016, G6 Hospitality 23

25 Example of the Way it works after 5/30/2016 If rate code ABC is a floating rate code off a fixed rate code (i.e., it is a % off the value of BAR) and fixed rate code has a MLOS restriction of 2 nights, the rate code ABC can have a different MLOS restriction such as 4 nights. If the reference rate code is closed, the floating rate code is closed regardless of the restriction you apply to the floating. In all cases, the most restrictive restriction applies. Channel Availability Restrictions G 6 ROW Rate Administration allows you to control the availability of rate codes in any of the following channels: 1. G6 Web: This is G6 Hospitality branded website and any metasearch such as Kayak that book via our Branded website. 2. G6 Call Center: This is the central call center managed by G6 3. G6 GDS/OTA: This includes the 4 GDS and any online travel agency that connects via the GDS/ADS (these are commission or fee based) Rate codes are always available via the Property direct channel (e.g., HMS). There is some impact across channels that are worth noting. Note: If you close G6 Web, GDS/OTA will automatically close. If you then open the same rate code for sale in G6 Web, the system will NOT automatically open that rate code in G6 GDS/OTA. You must make that selection. 2016, G6 Hospitality 24

26 Part 3: Managing BAR Price Points Now that you understand the basics of G 6 ROW, let s get started with managing your BAR price points. This part includes the following sections: View and Add BAR Price Points Delete BAR Price Points View and Update Default Upcharges View and Add Special Events Note for G 6 ROW Revenue users: Adding or deleting a BAR price point determines the list of available BAR price points you have in Revenue to create and manage a BAR allocation plan. 2016, G6 Hospitality 25

27 Viewing and Adding BAR Price Points Follow these steps to view your property BAR price points or add a new BAR price point: Click Property Pricing. On mobile devices, first tap the Hamburger icon ( ). A calendar showing your current sellable BAR for each day, starting with the past 2 weeks, appears. 2. Click BAR Price Points 2016, G6 Hospitality 26

28 4 3. The list of BAR Price Points currently set up for your property appear. You can scroll up and down to see the list. 4. To add a new BAR price point, click Add New Price Point , G6 Hospitality 27

29 Enter the new BAR price point value The value must be greater than 0. All special characters are restricted. Enter a value with two decimal places (cents), such as Click Submit to save the BAR price point. 2016, G6 Hospitality 28

30 7. The BAR price point will appear in the list in numerical order. If the value already exists, the system will display a message telling you the BAR value you entered already exists , G6 Hospitality 29

31 Deleting a BAR Price Point Deleting a BAR price point removes it from your list, but it does not impact days in the future when that BAR price point is assigned as sellable. If you wish to modify the sellable BAR for future days, you need to find those days and manually modify them. Follow these steps to delete a BAR price point: 1. Click Manage Price Points , G6 Hospitality 30

32 Click the X next to the BAR price point you want to delete. 3. Click Yes, Delete Price Point. Note: Deleting a BAR price point only takes it out of the list and it does not update days in the future. 4. Click Done to ensure your changes are recorded , G6 Hospitality 31

33 Viewing and Updating Default Upcharges Follow these steps to view default room type master upcharges for your property: 1. Click Property Pricing 2 On a mobile device, first tap the Hamburger icon ( ). 2. Click Default Upcharges , G6 Hospitality 32

34 3 3. The default room type master and per person upcharges appear. The default room type master will always be listed first. 4. The non-default room master upcharges also appear 5. Click Edit below the upcharge you want to modify , G6 Hospitality 33

35 6. Enter the appropriate upcharge in the Room Type Master and Per Person fields. 7. Click Submit Edits to save the changes The system will display a warning message. Select the option that works for you: To Save and Apply changes to Defaults and to all future days without overrides, click Apply. To Safe Defaults and not apply to future days, click Save Only. 2016, G6 Hospitality 34

36 Viewing and Adding Special Events Follow these steps to add special events: Click Property Pricing On a mobile device, first tap the Hamburger icon ( ). 2. Click Special Events 3. Click Create Event 2016, G6 Hospitality 35

37 4. Enter the Name of the special event, such as Super Bowl. 5. Enter a Description of the event. 6. Select the Start Date and End Date. 7. Click Submit Edits , G6 Hospitality 36

38 8. G 6 ROW displays a success message. 2016, G6 Hospitality 37

39 Managing BAR There are 4 ways to manage BAR pricing. Calendar Single Day: Use this to price a single day or several days. Weekly Summary: Use this when you have multiple weeks that follow the same pricing pattern. Add New Pricing: Use this when you have longer periods to price. Rapid Entry Pricing: Use this to price a single day or several days at a time and if you want to also modify other rate codes, restrictions and policies. Once you have determined what BAR price point you want to assign as sellable for a select period(s), you can manage single days, apply weekly patterns or enter user assigned date ranges. You can apply default upcharges or override those default values for any of the days/rates within the selected period. Note: If you are using a pattern of upcharges, the values you set for your upcharges for any given day within your pattern will repeat for that same day of week across your pricing plan dates. For example, if you choose to override the room type master upcharge for 2B for Tuesday, then every Tuesday within the date range of your pricing plan will carry the override. Note: If you need to price a day or period of time with a BAR price point that is not available on your list of BAR price points, you must add the BAR price point to your property list and then select it for the day/period of time. 2016, G6 Hospitality 38

40 Calendar Single Day Click Property Pricing 2. Select the date using the date selector or the arrows next to the dates 3. The Property Pricing calendar shows BAR pricing and overrides for 35 days, as well as a weekly summary of these five weeks below the calendar. 4. If you have made overrides to the upcharges, one or more icons will appear on the date. Room Type Upcharge 5 Per Person Upcharge 5. Under Weekly Summary, you can see by week the range of sellable BAR price points you have applied and if there are any overrides to upcharges during that week. You can see the actual values by clicking on the pencil icon. (See Weekly Summary Section for How to Instructions ) Modify Single Day 2016, G6 Hospitality 39

41 2 1. Click the day you want to modify 2. Select the BAR Value you want to use. 3. To update an upcharge, click Override , G6 Hospitality 40

42 4 4. Click the rate you want to override and type in the new override value. 5. To return any of the upcharges to default, click the checkbox under the overridden rate and click Return to Default. 6. Click Done to keep the changes to the upcharges , G6 Hospitality 41

43 7. Click Submit All Edits. 8. The system displays a confirmation message indicating your changes are complete , G6 Hospitality 42

44 Weekly Summary You can clone pricing from one week to other weeks from the Weekly Summary. You can then override pricing or upcharges as needed. You can only select a weekly summary where ALL days are in the future. You can t clone a week with a past day Click Property Pricing. 2. Click the pencil next to the week in the Weekly Summary area that you want to copy. 3. Alternatively, you can use the date selector to find a weekly summary that matches the pricing plan you want to replicate , G6 Hospitality 43

45 To modify a date range, select the start and end dates. 5. To select a different BAR price point for specific days, click the days you want to change. 6. Select the price point to apply to the selected days. If needed, select other days and apply a different price point. 7. Review and update upcharges as needed by day of week. If you need to make changes, use the same steps as shown here , G6 Hospitality 44

46 8 8. Click Modify Pricing 9. A confirmation message with the date range will be displayed if the changes go through. 2016, G6 Hospitality 45

47 Add New Pricing Click Property Pricing 2. Click BAR Calendar 3. Click Add New Pricing , G6 Hospitality 46

48 Select the Start and End Dates within the sellable date range. 5. Click on the day (s) of the week you want to price. 6. Select the BAR price point to apply to those days from the list of available BAR price points. Note: You can also update upcharges. The system will show the property defaults upon landing , G6 Hospitality 47

49 7. Click Modify Pricing. 7 Note: If when adding BAR pricing you omit days and create a gap in pricing, you will receive a message letting you know that you can t proceed without adding prices to continuous days. 8. If you have variable floating rate codes associated to BAR, you will receive a message showing these rate codes. You can click View Rate Codes to view and modify those pricing gaps , G6 Hospitality 48

50 Extending BAR Pricing Beyond Existing Dates and Impact on Floating Rate If you change the available for sale dates of a reference rate code (BAR included), the associated variable floating rate codes might have a pricing gap because G 6 ROW will not assume what percentage off you wish to charge for the variable floating rate code. If this happens, G 6 ROW will notify you of all affected rate codes with pricing gaps and will highlight those gaps in the rate code page (in a salmon color) Also, if you are getting close to days when prices are not set up for your property for BAR, G 6 ROW will notify you in the Properties page so that you can take action: Pink: BAR has days without prices in the next 90 Days from today s date Red: BAR has days without prices in the next 30 days from today s date Constant floating rate codes will be extended automatically when you extend the available for sale date range of the reference rate code. The value will be the current value of the constant floating rate code. To extend BAR pricing beyond existing dates, use any of the methods identified above for changing BAR and add pricing for the new days, starting with the day next to the last day priced. 2016, G6 Hospitality 49

51 Viewing Property Pricing Report Within G 6 ROW Rate Administration, you can view past or future pricing plans for any rate code. This report is not available via mobile devices Click on Property Pricing Report 2. Select a rate code 3. Enter the date range for which you wish to see the pricing plan 4. Select which rate restrictions you want to see 5. Select which room type and/or per person upcharges you want to see 6. Select if you want to see the cancellation and guarantee requirements 7. Click View Onscreen to see the data on the screen. 8. If you wish to download the report to excel, Click Download Report. You must click view on screen first. 2016, G6 Hospitality 50

52 G9 6 ROW User Manual 9. The pricing report shows a daily view of the pricing plan, including restrictions, guarantee and cancellation policies and daily rates and upcharges for each room type. 2016, G6 Hospitality 51

53 Part 4: Managing Rate Codes 2016, G6 Hospitality 52

54 Managing Rate Codes There are two main types of rate codes, Fixed and Floating. There are two types of floating rate codes, Constant and Variable. For more details on rate codes, see Rate Codes. This part includes the following main sections: Creating a New Fixed Rate Code Modifying a Fixed Rate Code Creating a New Floating Rate Code Modifying a Floating Rate Code Assigning Rate Restrictions 2016, G6 Hospitality 53

55 Fixed Rate Codes A fixed rate code is assigned a specific dollar value based on bed type and date(s). They may also be used as a reference for floating rate codes. Example: Fixed rate code for ABC company is $ ABC2 is a constant floating rate for ABC company, and the discount is 10% off the ABC rate. 2016, G6 Hospitality 54

56 Creating New Fixed Rate Codes 2 Follow these steps to create a new rate code: 1 1. Click Rate Codes. 2. Click Create Rate Code. 2016, G6 Hospitality 55

57 Enter the Rate Code Name. Note: Each Rate Code Name must be unique and is limited to a maximum of 8 alphanumeric characters. 4. Select Rate Code Type: Fixed. 5. Select Rate Code Segment Premium Full Price equal to, and including, BAR Discount any publicly available % off rate or any fixed rate less than BAR Corporate any negotiated rate offer Group any negotiated rate offer that incorporates a block Extended any rate offer that carries a minimum length of stay that is not BAR Comp zero revenue rooms 6 6. Click Continue. 2016, G6 Hospitality 56

58 7 7. Select Settings: Sellable Channels, Commissionable, Corporate Plus, Last Room Available (LRA) Select which channels you want to enable the rate code. Currently, you can select to sell rate code via CRS. Property Direct is mandatory and pre-selected. 2016, G6 Hospitality 57

59 Select ON if you want to make the rate code commissionable. 9. Select ON if Corporate Plus Discount (CP) is required to book this rate code. 10. Select ON if this rate must be always available. Note: this is not currently enforced. Use it for your information when applying restrictions. 11. Click Continue 2016, G6 Hospitality 58

60 Select Rooms Details: Room Type Master, Room Type Note: You can deselect Room Type Masters or Room Types by clicking on it. You must have at least one room type master selected with at least one room type. Warning: if you don t select the default room type master for your property, the prices you enter are added to the room type master upcharge to calculate the room type rate. 13. Click Continue , G6 Hospitality 59

61 Set Pricing Details: Available for Sale Dates Available for Sale refers to the dates when a guest can book this rate code. You may have different pricing patterns within the available for sale dates. To avoid gaps in pricing, make sure that you price every day within the available for sale dates. Note: If there are pricing gaps, the system will display a message indicating that there is a pricing gap. The system keeps the first date you entered. You must re-enter the end date again. 2016, G6 Hospitality 60

62 Select the Start and End Dates for the new pricing. 16. Click on the days and enter a value. You may have different values per day. 17. Click Override to override the upcharges if needed , G6 Hospitality 61

63 Click Add New Pricing if you want to create pricing for another time period within the overall Available for Sale dates. Note: It is critical that you assign pricing for all dates in the Available for Sale time period. Otherwise, you will create gaps in your pricing and your rate will not be available to sell on days when you have gaps. 19. Click Review. 20. Click Create Rate Code once you are done pricing all your days within the available for sale dates. 2016, G6 Hospitality 62

64 The system shows a message indicating you successfully created property pricing for the date range. 2016, G6 Hospitality 63

65 Modifying a Fixed Rate Code When modifying a fixed rate code, you can change the values you have previously assigned. You cannot change the following settings once you have created the fixed rate code: The rate code name The type of rate code (i.e., changing the rate code from fixed to floating) Rather than going through all settings of the rate code, you can choose the section that contains the data you wish to modify and access that section directly. Note: You can modify the Available for Sale dates for a fixed rate code. If you are extending the available for sales dates of your fixed rate code, then you must price each day in the extended period. If the fixed rate code has floating constant rate codes associated to it, the system will automatically extend the pricing of the constant floating rate codes to cover the additional days. If the fixed rate code has variable floating rate codes associated to it, the system will alert you of the floating variable rate codes and guide you to the section where you can enter pricing for the extended days. 2016, G6 Hospitality 64

66 Floating Rate Codes Floating rate codes derive their values by referencing fixed rate codes and are either constant discounts or variable discounts. Constant Floating Rate Codes o The percentage discount from the reference rate code used to calculate the value of this rate code is the same (i.e., constant) every day. o Example: Rate Code ABC is always 10% off BAR Variable Floating Rate Codes o The percentage discount from the reference rate code used to calculate the value of this rate code can vary by day and/or date range (i.e., variable). o Example: Rate Code XYZ is 10% off BAR during the weekdays and 8% during the weekends. You can choose any fixed rate code as the reference rate code for a floating rate code. The floating rate code inherits the following data from the reference rate code: Available for sale dates Room type masters and room types Room type and per person upcharges 2016, G6 Hospitality 65

67 Creating a New Floating Rate Code 2 You can create constant and variable floating rate codes Click Rate Code 2. Click Create Rate Code 2016, G6 Hospitality 66

68 Enter Rate Code Name Note: Each Rate Code Name must be unique. The Rate Code Name is restricted to a maximum of 8 alphanumeric characters. 4. Select Rate Code Type: Floating 5. Select Reference Rate Code , G6 Hospitality 67

69 6 6. Select Rate Code Segment 7. Click Continue , G6 Hospitality 68

70 8 8. Select Settings: Sellable Channels, Commissionable, Corporate Plus, Last Room Available (LRA) Select which channels you want to enable the rate code Currently, you can select to sell the rate code via CRS. Property Direct is mandatory and preselected. 2016, G6 Hospitality 69

71 Select ON if you want to make the rate code commissionable 10. Select ON if Corporate Plus Discount (CP) is required to book this rate code 11. Select ON if this rate must be always available 12. Click Continue 2016, G6 Hospitality 70

72 Review the Room Types selected. You may deselect room types if needed. Note: Sellable room types for the floating rate code are the same as those for the reference rate code. 14. Click Continue , G6 Hospitality 71

73 Select the type of Floating Rate Code Type: Constant or Variable. 16. For Constant Floating rate codes, enter the percentage off in the Rate Code Percentage. Note: Available for Sale dates are pre-populated based on the Reference rate code selected , G6 Hospitality 72

74 For Variable Floating rate codes, enter the Start Date and End Date and the price for each day of the week. 18. For floating variable rate codes only: Click Add New Pricing if you want to create pricing for another time period within the overall Available for Sale dates. Note: It is critical that you assign pricing for all dates in the Available for Sale time period. You will not be able to create the rate code if there are pricing gaps. 19. Click Review 2016, G6 Hospitality 73

75 20. Click Create Rate Code , G6 Hospitality 74

76 Modifying a Floating Rate Code There are certain items you can change on a floating rate code, including the reference rate code. There are select items that cannot be modified for a floating rate code (constant or variable): Rate Code Name Rate Code Type Room Types Available for Sale date range To change a floating rate code, change the appropriate section(s) in the rate code section. 2016, G6 Hospitality 75

77 Viewing Pricing for Fixed 3 and Floating Rate Codes 1 The Rate Codes Summary Page displays the entire list of Rate Codes that you have created. Follow these steps to view pricing for fixed and floating rate codes: 5 1. Click Rate Codes. 2. The entire list of Rate Codes that you have created appears in the following order. BAR rate codes and floating rate codes that list BAR as its reference rate code (in alphabetical order). Fixed rate codes listed alphabetically and floating rate codes that references that fixed rate code 3. The Available for Sale dates show the dates when that rate is available. 4. If a rate code has a pricing gap, it will be highlighted in pink. You should access that rate code and fill in the gaps in pricing to ensure that the rate code is sellable as you expect. 5. The number of rate codes with pricing gaps is noted with a number to the right of Rate Codes on the navigation menu. 6. To see rate codes that have available for sale dates in the past, click Show inactive Rate codes. 2016, G6 Hospitality 76

78 Viewing Fixed Rate Pricing Variances GROW provides a graphical pricing variance report for fixed rate pricing. Follow these steps to view the fixed rate pricing variances: Click Rate Codes. 2. Select the Rate Code you want to view. 3. Adjust the Start and End Dates as needed. 4. The rate code you selected shows the pricing variance relative to BAR. 5. To download the report, click Download Report. 2016, G6 Hospitality 77

79 Assigning Rate Restrictions You can assign rate restrictions to a rate code for a single day or multiple days. You will see the following shading or design in the application to represent the type of restriction. Shading Type of Restriction No Restriction Restriction that is assigned to a Floating Rate Code Closed Closed to Arrival (CTA) MinLOS (the number indicates the minimum number of days) Note: If a rate restriction is specifically assigned to the floating rate code, that restriction will be highlighted with a pale blue box ( ). Otherwise, the floating rate code inherits the restriction assigned to the reference rate code. Restrictions that are applied to the reference rate code will apply to the floating rate code. For example, if you create a floating rate code that references Ext7 (a rate code that always requires a 7 night minimum length of stay), any floating rate code that references Ext7 will also carry this restriction. However, you can apply a restriction to the floating rate code directly. The restriction that is the most restrictive will apply. For example, rate code ABC is a floating rate code of Ext7 and Ext7 has a 7 night minimum length of stay. If you apply a Closed restriction to ABC, that is a more restrictive action and it will take precedence over 7 MinLOS. In order, the most restrictive restrictions are Closed, Closed to Arrival and MinLOS. 2016, G6 Hospitality 78

80 2 Assigning a Rate Restriction to a Rate Code for a Single Day 3 Follow these steps to add a rate restriction to a rate code for a single day: 1 1. Click Restrictions. 2. Change the date range if needed using the date selector 3. Click the date you want to change. 2016, G6 Hospitality 79

81 4 4. Select the Restriction Type. 5. If the restriction is MLOS, enter the Number of Days. 6. Click Submit Edits , G6 Hospitality 80

82 2 Assigning a Rate Restriction to a Rate Code for Multiple Days Follow these steps to add a rate restriction to a rate code for multiple days: 1 1. Click Restrictions. 2. Click Add Restriction 2016, G6 Hospitality 81

83 3. Select the Rate Code(s) you want this restriction to apply to , G6 Hospitality 82

84 Select the Restriction Type. 5. If the restriction is MinLOS, enter the Number of Days. 6. Select the Start Date and End Date. 7. Click Create Restriction , G6 Hospitality 83

85 2 Viewing the Distribution Controls Report 3 4 Follow these steps to view the restrictions applied to your rate codes Click Restrictions. 2. Select Distribution Control Report. 3. Select a Rate Code or all rate codes to view restrictions. 4. Select the Start Date and End Date for the report. 5. Select the restrictions you want to view. 6. Select View Onscreen to view the report. The on screen view will display the selected rate code (and any floating rate code that uses that rate code as a reference) and the restriction by day. If no restrictions are applied during the selected date range, the screen will not display data. 7. Once you have clicked View onscreen, you can choose to download the report to excel by clicking on Download Report. 2016, G6 Hospitality 84

86 Part 5: Managing Property Policies 2016, G6 Hospitality 85

87 Working with Property Policies You can set Cancellation and Guarantee Requirements from the G 6 ROW Property Policies. Cancellation Policies: allows you to select a timeframe for cancelling reservations. The timeframes are set in CRS main and cannot be changed in G 6 ROW. Options are 0, 24, 48, 72 and 96 hours. The default is 24 hours. Guarantee Requirements: allows you to set a guarantee requirement for a reservation. The default is no guarantee. 2016, G6 Hospitality 86

88 Setting Cancellation Policies Follow these steps to set cancellation policies Select Property Policies. 2. Select Cancellation Policy 3. Set the Start and End Dates when you want the policy to apply. 4. Select the days within that time period for the cancellation policy. 5. Select the cancellation policy. Note: the list of cancellation policies is maintained outside of G 6 ROW. For more information, contact your Franchise Revenue Manager. 6. Click Apply Policy. 2016, G6 Hospitality 87

89 Setting Guarantee Requirements Follow these steps to 3 set guarantee requirements Select Property Policies. 2. Select Guarantee Requirements. 3. Select the Start and End Dates when you want the requirement to apply. 4. Select the days within that time period for the method of guarantee. 5. Select whether a method of guarantee is required. 6. Click Apply Policy. 2016, G6 Hospitality 88

90 Part 6: Rapid Entry Pricing 2016, G6 Hospitality 89

91 Working with G 6 ROW Rapid Entry Pricing Rapid Entry Pricing enables you to quickly view and modify all rate codes, restrictions and policies by day on a 28-day view. Note: Rapid entry opens on a new tab in your browser. Once you have completed your changes, close the screen. 2016, G6 Hospitality 90

92 Rapid Entry Pricing Navigation You can navigate using your mouse or using the following keys on your keyboard: Tab: Moves right Shift-Tab: Moves left Arrow Up: Moves up Arrow Down: Moves down IMPORTANT: All changes in the visible 28-day date range must be saved before you can move to a different date range. Upon landing, Rapid Entry shows the BAR value for all room type master, daily property policies and BAR restrictions for a 28-day view, starting with current week. You can expand the view to see the following data: View all Upcharges: When selected, shows the per person upcharges for each room type master. View Calculated Values: When selected, shows totals (room charge plus upcharges). Other Rate codes: Shows the rest of your rate codes, starting with the floating rate codes referencing BAR and then the fixed rate codes and associated floating rate codes. 2016, G6 Hospitality 91

93 Changing Pricing with Rapid Entry Pricing Follow these steps to update pricing with Rapid Entry Pricing: Click the day you want to update. 2. To modify BAR, select the BAR price from the drop down list. 3. To change an upcharge, click the value you want to change and type in the new value. 4. Select the cancellation dropdown and select the number of hours. 5. Click Yes or No to require a guarantee 6. To modify rate codes other than BAR, click View All Rate Codes. 7. Select the rate code and modify it. If you are updating a Fixed Rate Code, only the Restrictions fields are editable. If you are updating a Floating Rate Code (Constant and Variable), all fields are editable. 2016, G6 Hospitality 92

94 Revenue Optimization User Guide 2016, G6 Hospitality 93

95 Key Components There are three key components in the Revenue Optimization platform: G 6 ROW Revenue Business Intelligence: Provides the user with past and future property data to help understand the performance of the property, pricing data from competitors, and market performance data. G 6 ROW Revenue Pricing: Provides the user with the ability to set rules that automate the pricing and availability of property rates. G 6 ROW Revenue Notifications: Provides the user the ability to set up notifications (text/ and/or on screen) to keep the user informed on changes or events that matter to the user. 2016, G6 Hospitality 94

96 Part 1: G 6 ROW Business Intelligence 2016, G6 Hospitality 95

97 Overview of Business Intelligence in G 6 ROW The data available via G 6 ROW enables you to gain a better understanding of not only your past performance but also what factors are influencing your future performance. Within G 6 ROW Rate Administration, you can access reports to help you view your property s past and/or future pricing plans. G 6 ROW Revenue enhances the business intelligence you will need to optimize your property s revenue by offering you several additional features. The following table details the business intelligence features available in each. G 6 ROW Rate Administration Pricing Report: By rate code by day: rate value by room type and occupant, and rate restrictions. Daily property cancellation policy and guarantee requirement. Restriction Reports: By rate code or for all rate codes, a view of rate restrictions such as MinLOs, Closed, and Closed to arrival. Fixed Rate Variance Report: By date range, the rate value of any fixed rate code. G 6 ROW Revenue Property performance indicators such as occupancy, achieved daily rate, RevPAR, and a view of yieldable inventory at a property level or at portfolio level Published web rate values of your key competitors [Note: competitors are defined by you and web rates are shopped regularly to keep you informed]) Smith Travel Report benchmarking your property performance against the market s performance Various views to keep you informed of what drives or influences your performance. Booking Window view of when reservations on the books arrived including stayovers Rate Code Sales performance by rate code and rate segment Room Types Sold performance by room type Distribution Channels performance by distribution channel Inventory Status daily view of yieldable inventory as a result of rooms sold, room in overbooking and/or out of order Reservations list of reservations within arrival date range 2016, G6 Hospitality 96

98 Note: The business intelligence related to your property performance is updated almost immediately, so as reservations, cancellations and rate value changes occur, your data will stay up to date. The competitive and market insights are updated regularly as data becomes available. You are also able to look at historical data to understand trends. 2016, G6 Hospitality 97

99 1 Understanding Property Key Performance Indicators When looking at 2 the Property Key Performance Indicators, keep these in mind: Date selector at top of the page: Use the date selector to change which day s performance summary you view, current or future. Last updated section at top right corner: shows when the property performance data was last updated. 3 4 Performance Summary: Performance Summary offers various sections to help you understand how the property is performing on any given day (current or future) Sold: the number of rooms sold 2. Yieldable: the number of rooms available to sell (physical minus out of order minus manager hold plus overbooking) 3. Physical Count: number of rooms at a property 4. Rooms Remaining: number of rooms left to sell (yieldable sold) 5. Out of Order: the number of rooms placed in out of order status 6. Overbooking: the number of rooms placed in overbooking 7. Manager Hold: the number of rooms placed in Manager Hold 2016, G6 Hospitality 98

100 Segmentation: Segmentation shows the percentage of yieldable inventory that has been sold in each of the various rate segments. 2016, G6 Hospitality 99

101 1 Competitor Web Rates Competitor Web Rates includes a list of competitors that you have identified for your property and the rates those competitors have publically published. The rates presented here are provided by a third party and are refreshed based on a regular schedule Competitor web rates 2. The last time competitive web shop data was updated. Note: Competitor rates are shopped frequently, so it is important to look at the Competitor Data last updated timestamp to understand how recently the data was updated. 2016, G6 Hospitality 100

102 Key Performance Indicators: The Key Performance Indicators shows the average daily rate, booked occupancy percentage, achieved revenue per available room, and revenue booked with comparison to same time last year (STLY) for each of these data points. Note that these statistics are based on the yieldable inventory. Note: STLY is the number achieved for the indicator as of end of day of same day last year. 2016, G6 Hospitality 101

103 1 BAR Allocation Plan 2 The BAR Allocation Plan shows the various BAR price points that are available for the given day The percentage of yieldable inventory you have selected to sell at the Bar Price point (aka allocation) 2. The number of rooms you have selected to sell at the BAR price point 3. The number of rooms left to sell from the allocation 4. Lead Time: Shown below the applicable BAR price point, it indicates how many days prior to arrival the BAR price point becomes the sellable BAR price point if the property has not reached it yet. Note: The currently sellable BAR price point is highlighted, as well as the last sellable and next sellable BAR price point. 2016, G6 Hospitality 102

104 Performance Summary View The Performance Summary View is a day-by-day view for the week. 1. Starting with the selected date, this screen shows 7 days of the following: on the books occupancy, on the books average daily rate, and sellable BAR for each day. 2. This view allows you to quickly glance at the trend by day within a 7-day period of these key indicators. 2016, G6 Hospitality 103

105 1 2 Property Performance Property Performance is a daily view of key performance indicators for multiple days at a time with a comparison to same time last year. If you are accessing via desktop, the view shows 13 days at a time and includes the option to move back and forward to see other days. Note: If you are accessing via mobile, you will see one day at time. KPIs Section 1. Start Date: select a date in the past or future and the view will show the selected date plus the 6 days prior and 6 days after the selected date 2. Performance data last updated: the day and time when property performance data was last updated 3. For each of the following indicators, G 6 ROW shows the on the books amount and the difference from close of day of same time last year Percentage of physical occupancy ADR, Occupancy RevPar Revenue It then compares the current numbers to STLY. The delta symbol (D) indicates the difference between this year and last. Note: This report does not include occupancy, ADR, RevPar or Revenue delta for any future days. 2016, G6 Hospitality 104

106 Note: If you are comparing today or any day in the future, the delta will not show since you are still selling the property. The delta is only relevant when you are looking at past days. Inventory Section Physical: number of physical rooms at property Yieldable: number of rooms available for sale Remaining: number of rooms left to sell (yieldable sold) Group Blocks: number of rooms assigned to group blocks Group Pickup: total number of reservations booked from the total group blocks Note: The number of rooms in group block does not impact the number of rooms remaining to sell. The number of rooms in group pickup does affect the remaining number. In other words, remaining inventory for sale is impacted by booked reservations whether they are group reservations or not. 2016, G6 Hospitality 105

107 1 Rates Section 3 1. Sellable BAR: Your sellable BAR price point 2. List of competitors in the web shopping service and their published rate 3. Competitor rates last updated: Shows the date and time when the competitive rate data was last updated. 2016, G6 Hospitality 106

108 Understanding Property Insights G 6 ROW Revenue offers multiple views that show the underlying data behind your property s key performance indicators. Booking Window Rate Code Sales Room Types Sold Distribution Channels Inventory Status Reservations Overview These views allow you to better understand how your pricing and yielding decisions impact the demand and booking behavior of your guests. 2016, G6 Hospitality 107

109 Booking Window 1 2 The booking window view shows when the arrivals for a given day or date range were booked. This report shows only arrivals (or reservations checking in on the day). Stay overs or extensions (unless they are created as new reservations) are not shown on this view. This view is meant to help you understand the impact of your plan on the demand for new arrivals Start and End Date: enter the date range for the arrivals 2. Property Booking window shows when on the books reservations within the date range you have selected arrived: Arrival Day: shows the reservations within data range that were booked and arrived same day. 1 to 3 days: shows the reservations that were booked 1 to 3 days prior to arrival. 4 to 7 days: shows the reservations that were booked 4 to 7 days prior to arrival. 8 to 14 days: shows the reservations that were booked 8 to 14 days prior to arrival. More than 14 days: shows the reservations that were booked more than 14 days prior to arrival. 3. Stayovers: Shows the reservations that are in house but were booked and arrived prior to selected date range. 2016, G6 Hospitality 108

110 Booking Window by Channel This section shows the percentage of arrivals booked within each booking window for each channel. 2016, G6 Hospitality 109

111 Booking Window by Segment This section shows the percentage of arrivals booked within each booking window for each rate segment. 2016, G6 Hospitality 110

112 Day of Week Percentage of Arrivals This section shows the percentage of arrivals by day of week and by booking window. 2016, G6 Hospitality 111

113 1 1 Rate Code Sales Each reservation booked at your property has a rate code that is assigned to a rate segment. Rate Segments are therefore a grouping of similar rate codes. When creating a rate code (in Rate Administration), you decide the rate segment assignment for each of the rate codes at your property Start and End Date: enter the date range for which you want to analyze performance by rate segment 2. The available rate code segments are: 3. Premium 4. Discount 5. Corporate 6. Group 7. Extended 8. COMP 9. Forced includes any reservation that was booked under another rate code, but either at booking time or check in time the rate value was manually overwritten 10. General 11. This top section shows you the occupancy percentage, average daily rate and percentage of revenue booked during your selected date range for each rate segment 2016, G6 Hospitality 112

114 Rate Code Performance Details The Rate Code Performance Details view shows performance by rate code within each rate segment. 1. Rooms sold and Rooms Sold Var: selected period rooms sold minus rooms sold as of end of day same time last year 2. Booked ADR and ADR Var: selected period ADR minus ADR as of end of day same time last year 3. Occupancy Contribution: percentage of occupancy booked for the rate code 4. Revenue Contribution: percentage of revenue booked for the rate code 5. Total Revenue and Revenue Variance: selected period revenue minus revenue as of end of day same time last year Note: Rate codes are listed in alphabetical order within the segment. 2016, G6 Hospitality 113

115 Day of Week Average Occupancy Contribution Day Of Week Average Occupancy Contribution shows the percentage of rooms booked by each segment by day of week within the selected period. 2016, G6 Hospitality 114

116 Room Types Sold Each reservation booked at your property is booked for a room type. Each room type is priced based on a room type master. This view allows you to see the demand for each of the room type masters and room types within your property. 1. Start and End Date: enter the date range for which you want to analyze performance by room type master 2. This top section shows you the occupancy percentage, average daily rate, and percentage of revenue booked during your selected date range by each of your room type masters 2016, G6 Hospitality 115

117 Room Type Performance Details The Room Type Performance Details shows the following for each room type master and room type, based on the selected start and end dates: 1. Rooms Sold and Room Sold Var: rooms sold minus rooms sold as of end of day same time last year 2. Booked ADR and ADR Var: ADR minus ADR as of end of day same time last year 3. Occupancy Contribution: percentage of occupancy booked for each room type 4. Revenue Contribution: percentage of revenue for each room type 5. Total Revenue and Revenue Variance: revenue minus revenue as of end of day same time last year 2016, G6 Hospitality 116

118 Day of Week Average Occupancy Contribution Day of Week Average Occupancy Contribution shows the percentage of rooms booked for each room type master by day of week within the selected period. 2016, G6 Hospitality 117

119 1 1 Distribution Channels 2 Each reservation booked at your property originates from a distribution channel. At a high level, G 6 ROW tracks the production that originates from these main distribution channels: Property Direct: reservations booked at the property G6 Web: reservations booked via G6 branded website and partners such as Kayak, Google and TripAdvisor G6 Call Center: reservations booked via the G6 central reservation office OTAs: reservations booked via online travel agencies such as Expedia and Booking.com GDS: reservation booked via traditional travel agents 1. Start and End Date: enter the date range for which you want to analyze performance by distribution channel 2. This top section shows you the occupancy percentage, average daily rate, and percentage of revenue booked during your selected date range via each of the distribution channels 2016, G6 Hospitality 118

120 Channel Performance Details The Channel Performance Details view shows the following for each of the distribution channels, based on the selected start and end dates: 1. Rooms Sold and Room Sold Var: rooms sold minus rooms sold as of end of day same time last year 2. Booked ADR and ADR Var: ADR minus ADR as of end of day same time last year 3. Occupancy Contribution: percentage of occupancy booked via each distribution channel 4. Revenue Contribution: percentage of revenue booked via each distribution channel 5. Total Revenue and Revenue Variance: revenue minus revenue as of end of day same time last year 2016, G6 Hospitality 119

121 Day of Week Average Occupancy Contribution Day of week average occupancy contribution shows the percentage of rooms booked via each channel by day of week within the selected period. 2016, G6 Hospitality 120

122 3 1 G 6 2 ROW User Manual Inventory Status The number of rooms that a property can place for sale is the yieldable inventory. For any room type, the yieldable inventory is the physical inventory minus Out of Order plus Overbooking rooms. Thus the number of rooms that the property has available for sale at any point in time is equal to yieldable inventory minus rooms sold. This view provides you with a daily view of the availability of inventory at your property Start Date: Select the date to filter the results. The view will show that date as the first date and you can scroll forward and backwards to see more days. 2. Filter: you can select to hide the number of rooms in out of order or overbooking status 3. For each room type and room type master you can see the number of rooms available for sale (yieldable), the number of rooms left to sell and the number of rooms in out of order status and overbooking 4. Whenever the property has placed a no sell on CRS (aka CRS Freeze) the day will be highlighted in RED with the word Freeze above the day. 2016, G6 Hospitality 121

123 G 6 1 ROW User Manual Reservation Search Every reservation that is booked including cancelled reservations is available to be 2 viewed within G 6 ROW Revenue. The reservation view shows you the details of reservations including the rate code booked and the overall price of the reservation. 1. Search: enter a complete or partial search criteria for Reservation number, Last name, First name, guest . When using the general search, records that meet the criteria for arrivals in today and over the next 29 days are displayed 2. Exact search: you can conduct an exact search by Reservation number, Last name, First name, guest and/or arrival date (with the option to expand the date search plus or minus up to 14 days). The arrival date can be in the past or in the future. 3. After processing the search, the screen will display a list of reservations that meet the criteria. 4. Click on any of the reservations listed and see more details for the reservation. Tips: To see the list of arrivals for today or any day, enter the date in the arrival date field and 0 in the +/- days. Reservations that have been cancelled will show an External Cancellation Number (under the reservation number). 2016, G6 Hospitality 122

124 1 5 Understanding Competitive Set Web Rates 4 As a part of your license agreement for G 6 ROW Revenue, G6 will purchase 6 online competitive rate information from a third-party vendor for up to 4 competitors that you define. Note: The competitors used to shop for internet rates shopping may be different from those used in the market benchmark view (STR data). 1. Select Date: Select the date to filter the results. The view will show that date as the first date, and you can scroll down to see more days. 2. For each day, you will see the sellable rate for your property and the published rate for each of your competitors. 3. If your competitor is closed for sale, the word CLOSED will be highlighted in RED 4. If your competitor is not publishing rate or the service was unable to gather the rate, the word NP will be displayed. 5. At the top right of the screen, you will see the last time competitive rate data was updated. 6. Open the date to see all the rates for shopped or manually added competitors. 2016, G6 Hospitality 123

125 How to select your competitors for Internet rate shopping You can select up to 4 competitors for this service. If you are unsure which competitors to select for this service, you can typically refer to those in close proximity to your hotel with similar pricing and product. In addition, you can contact your Corporate Revenue Manager for support or suggestions. Remember that this competitor group is not your STR competitive set. For new G6 locations participating in this service, G6 will solicit your competitor list via . G6 will coordinate this process. For existing locations already participating in this service, changes to the competitor list should be ed to [email protected] with the subject line Web Shop Competitor List Change. Using the correct address and subject line will expedite the time it takes to process your request. Be advised this is a third-party vendor service, so G6 transitions the data into the platform but does not warranty the content. 2016, G6 Hospitality 124

126 1 Managing Competitor List 2 Although competitors identified for internet rate shopping are not modifiable directly via GROW, you can create and manage a list of additional competitors for which you wish to record rate information. Note: 3 You can access any competitor, internet rate shopping competitors or manually added competitors, and record additional rate shopping data. To do so, simply access the competitor via Competitor Rates link and add your own shopped rates to the applicable competitor and days. 1. Click Manage Competitors under the Competitive Insight menu to add, remove or edit the list of competitors. 2. Click Add Competitor to enter new competitor. 3. Click Edit or Delete to modify or remove a manually added competitor. 4. Deleted competitors will not be removed from past days. You can always access rate data from past days via the Competitive Rates link. 2016, G6 Hospitality 125

127 Understanding Market Performance As part of your subscription to G 6 ROW Revenue, you can access the STAR (Smith Travel Accommodations Report) report data under Market Benchmark. This report s data benchmarks a hotel s performance against its competitive aggregate and local market. Market Benchmark allows you to track your performance against your competitors, provides insight on market supply, demand and revenue changes, and ultimately assists you in making strategic pricing decisions for future days based on past performance. Note: The competitive set for the STR is a group of four or more hotels selected by the Corporate Revenue Management team to provide a balanced view of your market. This set will most likely not be the same set you define for Competitive Web Shopping set. This is due to the fact that not all hotels report data to Smith Travel, and only those that do can be included in the report. The Market Benchmark report offers two views: Weekly data: Available every Wednesday for the prior week. Running 28 days: Available at the end of the month for the previous month. 2016, G6 Hospitality 126

128 Whether you are looking at the weekly or monthly view, you will see the following data by day of week: For occupancy, view the achieved occupancy, the average occupancy percentage achieved for the aggregate of your competitive set, and the Market Penetration Index. o The MPI (market penetration index) is the percentage of demand for rooms actually accruing at your hotel. It is calculated as the ratio between the Total Rooms Occupied in your hotel against the Total Rooms Occupied collectively attributed to your hotel s market set. 2016, G6 Hospitality 127

129 Note: For ADR, you can see your achieved average daily rate, the average daily rate of the aggregate of your competitive set, and the ADR Index. o The ADR index is your hotel s ADR / comp set ADR (* 100) For RevPar, you can see your achieved revenue per available room, the revenue per available room of the aggregate of your competitive set, and the RevPar Index. o The RevPar index is hotel RevPAR / comp set RevPAR (* 100), also called yield index You can select any date in the date selector, and the data will display for the week in which the date falls. 2016, G6 Hospitality 128

130 Part 2: Defining Property Pricing Plan 2016, G6 Hospitality 129

131 Overview of Pricing Plan The pricing plan is the manifestation of your strategy in the form of pricing, availability controls, and property policies required to position your property for a specified period of time. Generally there are five steps required to prepare a complete pricing plan: Step 1: Ensure that the BAR price points, room type and extra person upcharges are correctly set up for every day within your pricing plan period (established in Rate Administration). Step 2: Determine the amount of inventory you are willing to take for each BAR price point and prepare the BAR Allocation Plan (established in Rate Administration) Step 3: Adjust pricing and availability of other rate codes to support your strategy (established in Rate Administration) Step 4: Review and update your property policies (cancellations and guarantee requirements) (established in Rate Administration) Step 5: Create relevant notifications to keep you informed of the progress of your plan 2016, G6 Hospitality 130

132 Defining BAR Price Points and Upcharges for your Pricing Plan Before you prepare your Pricing Plan, you ll need to ensure that the BAR Price points you are planning to use in your plan are correctly set up in G 6 ROW. Review and update the list of available BAR Price Points here. G 6 ROW will utilize the values you have set for every room type master and extra person upcharge when pricing your rooms via the Pricing Plan. To update the pricing of non-default room type masters and/or extra person upcharge for the pricing period: Run the Pricing Report for the required pricing period to see the current values for room type upcharges and extra person upcharges. If changes are needed, go to Weekly Summary or Rapid Entry to update the upcharge values. 2016, G6 Hospitality 131

133 Creating the BAR Allocation Plan The BAR Allocation Plan allows you to easily price your property to account for changes in demand. G 6 ROW will follow your plan and raise or lower your sellable BAR based on the occupancy on the books. When preparing your plan, specify the number of rooms you wish to sell (aka allocation) when each BAR price point is being promoted. You can have a different allocation plan by day of week or the same plan for each day of the week within your pricing plan period. Once the rooms in your allocation are sold, G 6 ROW will raise your sellable BAR Price point to the next available BAR Price point with an allocation. As cancellations or modifications are received, your BAR allocation plan will publish the applicable sellable BAR price point. Finally, G 6 ROW allows you to incorporate the following modifiers to your BAR Allocation Plan: Lead time: With the lead time function you specify, based on number of days prior to arrival, the lowest BAR price point you are willing to sell. The combination of BAR Allocation plan and lead time allows you to raise and lower your sellable BAR as demand changes, while also taking into consideration the timing of the demand. Time of day rule: You may add a rule that sets a specific BAR price point at a certain time of day based on occupancy regardless of on the books occupancy. BAR Freeze: This functionality allows you to freeze the sellable BAR price point as of the start of a specific day. This rule stops intraday price changes by setting the BAR price point you start the day at as the sellable BAR price point for the rest of the day. Note: If you have changed the values of the room type master defaults and/or extra person default charges in Rate Administration for one or more days (aka override the values), it is recommended that you do not use the BAR Allocation function for those days. Currently, G 6 ROW does not account for the default overrides when a BAR allocation plan is used. This will be modified in the future and at that point, you will be informed of the change. 2016, G6 Hospitality 132

134 Creating a BAR Allocation Plan for Multiple Days To set up your BAR Allocation plan, go to BAR Rules à BAR Allocation screen. Click on Add BAR Rule to set a BAR Allocation plan for multiple days or weeks. 2016, G6 Hospitality 133

135 Start and End Date: Enter the date range for your pricing plan. 2. Select Days: Click on the days of the week that will have the same allocation plan to select. 3. In the first column, enter the percentage of inventory you are willing to sell for each BAR price point. 4. Optional lead time : In the second column enter the number of days prior to arrival when a BAR price point must be made sellable if the property has not reached that BAR price point. 5. Click Submit and if needed repeat process for other days of the week with similar allocation plan , G6 Hospitality 134

136 Example: In the example above, from February 1 until May 2, every Sunday, Monday, Tuesday and Wednesday this property will be selling a $49.99 BAR price point for the default room type master up until 15% of the yieldable rooms are sold. When the property has sold 15% of their inventory (to any rate code), the sellable BAR price point will be $53.99 and so on If cancellations are received and the occupancy on the books goes below 25%, the property will be selling $49.99 The lead time of 0 means that on day of arrival, if the property has not reached the sellable BAR price point of $55.99, G 6 ROW will automatically make that BAR price point sellable. If the property is selling $58.99 by day of arrival, G 6 ROW will not revert back to $ The lead time of 0 on price point $55.99 also means that if the property s occupancy on the books goes below 80% on day of arrival, G 6 ROW will prevent the sellable BAR price point from going below $ , G6 Hospitality 135

137 Lead Time Function The lead time function allows you to specify the number of days prior to arrival when a specific BAR price point must be made sellable. The BAR price point with the lead time will be made sellable ONLY if the property is not already selling a higher BAR price point. In the case when the property is selling a higher BAR price point than the one with the lead time, G 6 ROW will not revert or sell the BAR price point with the lead time. Although it is possible to utilize the lead time function on multiple BAR price points for a given day (as seen in example below) it is not recommended as the results may be difficult to track and can dilute the impact of your overall BAR allocation plan. Here is an example of a complicated plan that may be counterproductive: 2016, G6 Hospitality 136

138 2 Managing BAR Allocation Plan By Day For each day, you can see the sellable BAR price point at your property and the BAR allocation plan with the percentage of rooms allocated, the equivalent in number of rooms, the number of rooms left to sell in the allocation and the number of days assigned to the lead time function. If you have not created an allocation plan, the Rate shows in Orange, indicating the rate came from Rate Administration. 2. This view also shows you the overall percentage of rooms you have allocated to all price points. Tip: It is advised that you keep the overall allocation percentage to 100%. 3. In this view, you can also modify the allocation plan for current and/or future days by clicking on the price points within the day(s). Note: as you make changes to the allocation plan, the Allocated field at the top will aggregate the allocation percentages and show you the overall percentage of your yieldable inventory that has been allocated for the day(s). 2016, G6 Hospitality 137

139 Setting up a Time of Day Rule for BAR Click on Time of Day to specify a time of the day when a specific BAR price point will be made sellable , G6 Hospitality 138

140 Select the time of the day when you wish to publish the BAR price point. 3. Enter the occupancy level that your property must be at in order for the rule to apply. 4. Finally, select the BAR price point you wish to make sellable when the time of day and occupancy you have specified is met. 5. Click Submit BAR Rule to save your changes. Or click the X at the top right corner of the screen to exit without saving , G6 Hospitality 139

141 1 Freezing the Start of Day Sellable BAR 1. Click on Freeze symbol for the day you wish to freeze. Note: When freezing a future day, GROW will set the sellable BAR price at the beginning of that day as the sellable BAR price point for the rest of the day. Remember that the sellable BAR price point you see today for a future day may not be the sellable BAR price point when that day rolls in. 2016, G6 Hospitality 140

142 2. After clicking on the Freeze symbol, you will receive an onscreen message indicating that you have placed a Freeze rule for that day. Tip: Frozen days are highlighted with a blue freeze symbol in GROW. 3. To unfreeze or remove the freeze rule for a specific day, simply click on the blue freeze symbol. 2016, G6 Hospitality 141

143 Viewing BAR Plan Performance In this view, you can select a date range in the past and/or future and see the following information: BAR Plan: this is a daily view of all rooms you have allocated to sell by price point, the number of rooms allocated (equivalent to percentage allocated), and the number of rooms left to sell under each price point Rooms Sold by Price Point : This is a daily view showing you the actual number of rooms sold under each price point 2016, G6 Hospitality 142

144 1 2 5 BAR Plan 3 For each BAR 4 Price point, you can see the percentage of yieldable inventory that has been allocated, the equivalent in number of rooms, and the number of rooms left to sell to close the BAR price point. 1. Start Date and End Date: select a date range to filter the search results. You can scroll up and down and left to right to see all days and all price points. 2. Filters: to simplify the results, you can choose to hide the data points showing number of rooms allocated and number of rooms left to sell. You can also hide inactive BAR price points (these are BAR price points that do not have allocation during your selected date range) 3. Yld/Cons: shows you the number of rooms available for sale (yieldable) and number of rooms consumed by day 4. Alloc: this shows you the percentage of yieldable rooms that have been allocated to a price point 5. Download Report: allows you to download the report to Excel 2016, G6 Hospitality 143

145 1 1 3 Rooms Sold by Price Point For each 2 BAR Price point, you can see number of rooms sold when that BAR Price Point was sellable. Note: The sellable BAR price point for the day is highlighted in BLUE. 1. Start Date and End Date: select a date range to filter the search results. You can scroll up and down and left to right to see all days and all price points. 2. Yld/Cons: shows the number of rooms available for sale (yieldable) and number of rooms consumed by day 3. Download Report: allows you to download the report to Excel 2016, G6 Hospitality 144

146 Managing Rate Code Pricing and Availability via Rules G 6 ROW allows you to manage the pricing and availability of rate codes by assigning rules. You define the criteria for the rule, and when the conditions in your criteria are met, G 6 ROW will implement your rule. There are two types of rate code rules you can set up on G 6 ROW: Tips: Discount: Controls the pricing of any floating rate code based on any one, or a combination, of the following conditions: o Number of rooms sold for the rate code o Property occupancy o Days prior to arrival Availability: Allows you to close (and reopen) a rate code or apply a closed to arrival restriction based on any one, or a combination, of the following conditions: o Number of rooms sold for the rate code o Property occupancy o Days prior to arrival When demand increases, it may be tempting to close discounted rates. Whenever possible it is advisable to reduce the depth of discount (even to zero), so the guest can still find and book the offer without compromising your revenue. When using rate code rules to apply a discount or a rate restriction, remember to also create a rule that reverses the rule when the conditions are no longer met. See example below. 2016, G6 Hospitality 145

147 Example: In this example, the rate code APPLE will have a closed rate restriction when the property s occupancy is above 80% 2016, G6 Hospitality 146

148 In order to ensure APPLE is reopened when occupancy falls to 80% or below, you need to add the open rule: 2016, G6 Hospitality 147

149 Applying Rate Code Discount Rules To create a rate code discount rule go to Rate Rules - > Create New Rule Select Discount 2. Rule Name: enter a name that could help you easily identify the purpose of the rule. Tip: you do not need to add the name of the rate code in the rule name. it will be shown to you in G 6 ROW and on any notification you receive. 3. Rule Description: Optional field where you can enter more details regarding your rule 4. Start Date: enter the date when you want to start enforcing this rule 5. End Date: you can enter an end date or select Ongoing to keep the rule going indefinitely. 6. Rate Code: select the floating rate code 2016, G6 Hospitality 148

150 9 7. If you wish to be notified when the rule is triggered, enter the addresses and/or phone numbers under contact information. 8. Select and/or text to specify how to receive the notification. Note: All your triggered rules are available to view in Property Dashboard à Rules Feed. 9. Click Add Condition to specify the conditions of your discount rule. 2016, G6 Hospitality 149

151 Select the days of the week when you wish the rule to apply 11. Enter your first condition 12. If you wish to enter another condition, click Add Condition 13. If the both conditions are needed to trigger the rule, select AND. Otherwise, select OR 14. Enter your second condition 15. Enter the percentage discount for the rate code when the conditions are met 2016, G6 Hospitality 150

152 Example In this example, the rate code HELP will be priced at 5% when the occupancy of the hotel reaches 75% or above, and only within 3 days of arrival. To revert the value of the rate code to its original state (in this example 10%), you must add the following condition to the rule: 2016, G6 Hospitality 151

153 Here is the rule with both conditions added: 2016, G6 Hospitality 152

154 1 Applying Rate Code Availability Rules To create a rate code discount rule, go to Rate Rules - > Create New Rule. Select Restriction and complete the details for the rule. 1. Select the days of the week when you wish the rule to apply 2. Enter your first condition 3. If you wish to enter another condition, click Add Condition 4. If both conditions are needed to trigger the rule, select AND. Otherwise, select OR 5. Enter your second condition 6. You may enter a more conditions. However, complex rules may be difficult to track and negatively impact your plan. Try to keep your rules simple. 7. Enter the percentage discount for the rate code when the conditions are met Tip: Remember to enter another set of conditions to reopen the rate code. 2016, G6 Hospitality 153

155 Viewing Rate Code Rules You can view the rate code rules you have set up for your property in the Rate Code Rules screen. 2016, G6 Hospitality 154

156 Viewing Triggered Rate Code Rules You can view the rate code rules that have been triggered in Property Dashboard -> Rules Feed 2016, G6 Hospitality 155

157 You can select any triggered rate rule and forward it to others or archive. 2016, G6 Hospitality 156

158 Establishing Property Policies When preparing your pricing plan, review your property policies for guarantee requirements and cancellation to ensure that these policies support your strategy. The guarantee requirement and cancellation policy can be updated via G 6 ROW Rate Administration à Property Policies. 2016, G6 Hospitality 157

159 Creating Notifications Once you have set up a pricing plan, you can set up notifications to keep you informed via , text, and/or the G 6 ROW on-screen notification feed that shows the results of your pricing plan and changes that may impact your plan. Similar to rate code rules, G 6 ROW evaluates the conditions you define for the notification, and when those conditions are met, you are notified. When you receive a notification from G 6 ROW, you can see the details that triggered the notification and the date for which the notification was triggered. You can then determine if adjustments to your pricing plan are needed. The following table describes the different type of notifications currently available within G 6 ROW. Notification Type 2016, G6 Hospitality 158 Conditions Considered Example Inventory Out of Order More than 3 rooms out of order CRS Freeze Group Inventory Release Manager Hold Group Block Hotel has a CRS freeze in place Group is set to release in the next 3 days with 5 rooms left Hotel has more than 3 rooms on hold Hotel has 20% or more of the inventory committed to group blocks Competition Competitor Rate Competitor ABC s rate is lower than my property s rate by $5 Occupancy Competitor Availability On the books occupancy Occupancy same time last year Competitor XYZ is closed OTB Occupancy is more than 20% within the next 3 days STLY occupancy is above 95% Performance ADR Variance OTB ADR is lower than STLY by more than 10%. OTB ADR is lower than STLY by more than $5

160 Notification Type Conditions Considered Rate Code Contribution Channel Contribution Example Rate code FORCED has more than 5% of reservations. Rate code EXT has booked more than 20 rooms OTAs have more than 15% of reservations 2016, G6 Hospitality 159

161 Setting up a Notification 1 To create a notification, go to Notification Settings. 1. Click Create New Notification. 2016, G6 Hospitality 160

162 2 2. Select Notification Type. Options include: 3. Inventory 4. Performance 5. Competition 6. Occupancy 2016, G6 Hospitality 161

163 Give the notification a Name. 8. Enter a Description for the notification. 9. Enter the Start Date and End Date for the notification. 10. If you want this to be an ongoing notification, check the Ongoing checkbox , G6 Hospitality 162

164 7 11. Click Add Condition to add a condition. 2016, G6 Hospitality 163

165 Select the Days for the notification to be active. If you want it active all days, check Select Week. 13. Select a value for the condition. Options include: 14. CRS Freeze 15. Event Date 16. Group Inventory Release 17. Manager Hold Inventory 18. Out of Order Inventory 19. Select the type of notification. Options include: 20. Alert: Highest-level notification. Requires action. 21. Warning: Medium-level notification. 22. Message: Low-level notification. 23. Enter the addresses and/or phone numbers of the people who should receive this notification. 24. Select whether the notifications will be s and/or texts. 25. Give the condition you ve defined a name. 26. Click Create Condition. 2016, G6 Hospitality 164

166 User Notification Flags You can see all active notifications in the landing menu under the property name. Alerts, warnings, and messages. 2016, G6 Hospitality 165