New Dimensions of Security

Transcription

1 Trust Passion and joy Responsibility Proactivity Winning mentality New Dimensions of Security

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3 «Our mission is to provide comprehensive insurance protection and risk identification for the greater security of our clients. We are looking for the best insurance solutions while providing all the professional support in the selection of appropriate coverage and in the occurrence of damage. We stand by all our clients and business partners and strive to exceed their expectations. With modern and transparent services, we create New Dimensions of Security for you.» Gabrijel Škof, President of the Management Board of Adriatic Slovenica 3

4 Business Strategy Our strategy is based on more than twenty years of experience and trust. We are an insurance group with a central market in Slovenia. We also enable across-border insurance protection for our clients, both individuals and businesses. We offer a full range of insurance products and services for the overall security of persons and property. Innovative business processes, new business models, sales channels and insurance solutions that clients recognise and appreciate, are among our highest priorities. We want to exceed the expectations of our clients. We are creating new dimensions of security. 4

5 Sochi 2014 Winter Olympics medal winners: Vesna Fabjan, Teja Gregorin, Žan Košir and Tina Maze. Clients are Our Partners Every day, we are building long-term partnerships with clients who appreciate a quality offer and professional and efficient services. We resolve claims fast and effectively communicate innovations that enable even greater security and savings for our clients. We proactively monitor our clients wishes and respond to the needs of modern times. We also follow the trends and include innovations in our services and offers, designed to insure companies or individuals. We Offer a Comprehensive Range of Insurance Products and Solutions Our important competitive advantage is comprehensive insurance protection in one place. In one secure place, we take care of the security of the individual and all property. Personal security is ensured with the widest range of health and life insurance products that are adapted to everyone s needs. Our offer is constantly being supplemented with financial solutions that beside insurance enable profitable savings, while providing security for the future. We recognise the risks and offer companies insurance solutions for the widest range of business risks and natural disasters. At the same time, in cooperation with the company s management, we provide the highest quality protection for all key business areas including employees. This significantly increases business prospects and the cost effectiveness of a company. Cost Effectiveness We are oriented towards the development of a flexible organisation with fast and efficient functioning in increasingly changing market conditions and it is important that we work at an optimal level. Therefore, we operate in the market with high-quality, modern and affordable offers. At the same time, we are committed to preserving technological freshness and provide the highest quality of service. Innovativeness The needs and wishes of our clients are our primary consideration in the development of new insurance solutions. We want to be innovative everywhere and wherever our clients need us. For several years, it has been possible to arrange numerous AS insurance solutions over the internet from the comfort of one s home. We are also proud to be the first in Slovenia to offer the conclusion of insurance through mobile devices. 5

6 Guided by Our Values In our work, we follow our five values. We are guided by them in our mutual relations, but they are also reflected on the outside, in relations with our clients, business partners and all other stakeholders in the environment. Responsibility Trust Through our actions, we give the message that we are reliable. All those who cooperate with us can count on us since we follow the principle of due diligence and consistently fulfil our promises. We realise the expectations held by our clients, employees and the environment. Trust is built on high ethical standards, based on open interpersonal relations and ensuring uniform operation. With trust, we are creating an environment where with respect and mutual assistance, we eliminate obstacles and grow. Our conduct is based on respect of joint arrangements. Proactiveness We are constantly thinking about our next steps as we have enough courage and maturity to create changes. We are proactive and oriented towards achieving results both in business operations and in meeting the needs of our clients, shareholders and employees. Our view is future-oriented. Passion and Joy Winning Mentality Our work and results prove that we are winners. Our success is the result of joint work, cooperation and enthusiasm of the winning team consisting of over a thousand employees. We believe in our success, as we are guided by high moral values and the respect for the integrity of each individual. We love our business, therefore we radiate passion and joy. We face challenges with optimism and believe that we can change things for the better. Our passion and joy provide us with the impetus to realise our goals and exceed the expectations of our clients. 6

7 Management Board Matija Šenk, Member of the Management Board; Varja Dolenc, Member of the Management Board; Gabrijel Škof, President of the Management Board; Willem Jacob Westerlaken, Member of the Management Board Supervisory Board Matjaž Gantar, President Aljoša Tomaž, Member Tomaž Butina, Member Aleksander Sekavčnik, Member Viljem Kopše, Member, representative of the employees Matjaž Pavlin, Member, representative of the employees Shareholding structure 100 % KD Group d.d. 7

8 Executive Directors Aleš Žižmund, Executive Sales Director for Small Enterprises and Individuals; Miloš Milivojević, Executive Claims Director; Ivan Mohar, Executive Finance and Accounting Director; Ivan Gracar, Executive Director of Health Insurance; Edvard Šimec, Executive Director of IT and Organisation. Maja Benko, Executive Director of Life Insurance; Karmen Škoda Piško, Executive Marketing Director; Aleksandra R. Tisnikar, Executive Director of Property Insurance; Tanja Blatnik, Executive Director of Operative Insurance Management; Mateja Keržič, Executive Director of Actuary (not in the photo). Directors of Business Units Borut Širca, Director of BU Koper; Srečko Dobelšek, Director of BU Celje; Anton Marušič, Director of BU Postojna; Borut Završan, Director of BU Ljubljana; Franci Strniša, Director of BU Kranj; Vinko Prislan, Director of BU Maribor; Milena Grah, Director of BU Murska Sobota; Jasminka Kovačič, Director of BU Novo mesto; Rok Filipič, Director of BU Nova Gorica. 8

9 Financially robust and secure insurance company Gross written premium (in millions EUR) 261,4 265,6 269,2 306,4 2 nd largest insurance company in Slovenia 15,1 % return on equity (ROE) Gross claims paid (in millions EUR) 187,8 186,5 192,8 217, Net profit (in millions EUR) 10,5 17,7 13,2 13, % capital surplus in the field of property insurance 19 % capital surplus in the field of life insurance policyholders 1 million 375 thousand insurance policies 346 sale points Market share (%) 12,5 12,7 13,2 15, over 900 insurance agents taking care of our clients employees * Data for

10 All Insurance Products in One Place AS is the only insurance company in Slovenia offering its clients comprehensive insurance protection: property, health, life and pension insurance solutions. Property Insurance Health Insurance Life and Pension Insurance In 2013, the insurance company received EUR million in gross premiums. Given the collected premiums, the largest field in 2013 was the field of property insurance, followed by areas of health and life insurances. 18 % Life Insurance 37 % Health Insurance 45 % Property Insurance 2013 Property Insurance AS offers a full range of insurance products and services for the insurance of property: car, home, real estate and movable assets for individuals and businesses. Property insurance is our most extensive area of operation. It effectively preserves the value of your property. 137 mio EUR Gross written premium of property insurance in

11 Žan Košir, silver and bronze Sochi 2014 Winter Olympics medal winner Health Insurance The widest range of health insurances is developed for the greater social and financial security of individuals in the event of sickness, long-term treatment and serious accidents. We are one of the three providers of supplementary health insurance and the largest provider of additional health insurance in Slovenia with the longest tradition. In June 2014, all our policyholders of supplementary health 113 mio EUR Gross written premium of health insurance in 2013 insurance were also provided with free insurance for transitional care. In the event of a serious accident, it provides assistance at home and transportation to medical examinations. Life and Pension Insurance The range of personal insurance products consists of a variety of traditional and investment life insurance solutions. They are designed according to individuals, so that a person can fulfil the need for security and savings in every stage of life. Our greatest attention is also devoted to the development of various pension insurance products. We want to become the leading provider of comprehensive solutions to fill the pension gap arising due to the reduction of rights from the first pension pillar. 57 mio EUR Gross written premium of life and pension insurance in

12 Best Solutions for Our Clients Families and Individuals We are developing insurances and services which provide security for policyholders and their loved ones in all stages of life. High-quality and flexible insurance solutions are enriched with modern assistance services, with our clients being able to conclude insurance and report claims over the internet and with mobile devices. Our offer is completed with comprehensive sales and after-sales services and efficient claims handling. A damage portal allows policyholders complete insight into the resolution of their damage claims and assistance by a personal administrator from the notification of a claim to the payment of damages. HOME Make a full circle of security. HEALTH LIFE CAR 12

13 Anže Kopitar, Member of the Sochi 2014 Ice Hockey Team Sole Proprietors and Businesses Insurance offers designed to target specific activities and fields enable businesses and sole proprietors comprehensive protection of business activities, assets and employees. With the most extensive agent and agency sales network and administrators for businesses, we provide custom insurance products and simple conclusion of insurance. We quickly respond to the wishes of our clients and thus provide effective protection and financial security in the event of damage. Large Companies For large legal entities and institutions, we design individual insurance programmes. We are aware of the particularities of the risks and needs of an individual business entity. A carefully designed, implemented and supervised comprehensive programme allows optimal protection for a company, providing all key business insurance solutions for a company and its employees: property insurance, liability insurance, transport insurance, vehicle insurance and personal insurance. At AS, we have developed a unique web portal for the conclusion of car and health insurance at Our policyholders can also quickly and easily take out insurance over their mobile phone: Tujina AS - «Abroad AS» (health insurance with assistance abroad), Zdravje AS - «Health AS» (supplementary health insurance) Nezgoda AS - «Accident AS» (accident insurance for school children). 13

14 Satisfaction of Policyholders Comes First For many years, we have been closely monitoring and studying the satisfaction of our policyholders and the recognition and reputation of our company with surveys carried out by external independent institutions. The satisfaction of our policyholders and the recognition and reputation of the company are our key identifiers for the detection of needs and developing insurance products, services and business processes, the aim of which is satisfied customers and the successful business operations of our insurance company. 2. most reputable insurance company in Slovenia in most very satisfied policyholders in most likable insurance company in Slovenia in 2014 AS has 84 % of satisfied policyholders, of which 42 % are very satisfied! 2 Claims are Resolved Quickly It is also important for us to meet the expectations of our policyholders in the settlement of claims. In an internal survey carried out among our clients for the eighth consecutive year, more than 86 % of the respondents agree with the statement that AS resolves damage claims quickly. 65 % 3 of respondents even gave an excellent score (score 5) to this statement. 3 score 5 score 4 score 3 score 2 3 % 8 % 21 % 65 % score 1 2 % 1 Survey Reputation (Kline&Partner, 2014); 2 Survey Insurance Monitor (2014); 3 Internal Survey The Process of Claims Settlement (2013) 14

15 Peter Prevc, silver and bronze Sochi 2014 Winter Olympics medal winner Customers Mostly Recommend AS Customers of individual insurance companies would mostly recommend AS before any other insurance company. 2 2 Survey Insurance Monitor (2014) 15

16 Comprehensive Customer Support Professional Staff In 2013, our team consisted of 1050 employees. As many as 41 percent of us have completed 7th or higher level of education. In 2013, we spent almost 400 thousand euros for education and training; 97 percent of employees participated in such activities, and their average attendance at educational and training activities amounted to 37 hours. Particular attention in the development of competencies and expertise is given to all who are in direct contact with customers. Widespread Market Network More than 900 agents and over 70 administrators of key customers are taking care of our clients. At the end of 2013, the insurance company provided insurance services in nine business units in all regional centres of Slovenia, in total in 346 sale points. Customer Assistance Centre Our goal is the satisfaction of our policyholders and the provision of comprehensive answers to all our customers questions. In 2013, we recorded 228,820 calls to our free telephone number , which is 26 percent more than in We received 36,410 s to our address which is 86.2 percent more than the previous year. We are happy for every call and letter we receive from our customers, as it provides us with the opportunity to upgrade our cooperation and trust. 16

17 Integration into the Environmental For many years, we have supported important projects in healthcare, education, culture, sports and prevention of traffic accidents. In 2013, we supported more than 520 initiatives and activities throughout Slovenia. For more than two decades, we have stood by our top athletes and promoters of Slovenia worldwide - we are supporters of the Olympic Committee of Slovenia, the Slovenian Football Association and a number of other national and regional teams and clubs. Traditionally, since our establishment, we have supported the high-quality production and operation of the Koper Theatre, and for the eighth year we have also supported RTV Slovenia Symphony Orchestra, one of the best and oldest musical ensembles. Among other things, we have encouraged the development of entrepreneurship with the support for the project Podjetna Primorska. One of the most important partnerships is our support to the project ihelp - a free mobile application, which with the activation of the call for help saves lives in the event of cardiac arrest and the need for urgent medical assistance. AS Gallery As part of a socially responsible business, we nurture Slovenian and world art heritage and support its creation. The art collection of the insurance company, gathered in the AS Gallery, was created at the turn of 2007/2008 on the initiative of Matjaž Gantar, the conceptual father and co-creator of the collection, with an emphasis on modern art, enriched with sculptures. In the AS Gallery at Dunajska 63 in Ljubljana, part of the collection is on display in the context of thematic exhibitions, while the entire collection is available at AS Foundation The mission of the AS Foundation is to help exceptionally talented young individuals in attending top universities at home and abroad in various fields of science, art and culture. Knowledge and study scholarships to local young talents are the focus of the operations of the AS Foundation since its establishment on 4th November 1995 under the name Ajda Foundation. Later it changed its name, first to the KD Foundation and then the AS Foundation, and thus expand opportunities for action in the areas that are covered and supported by AS Foundation today. 17

18 Head office: Management: Adriatic Slovenica d.d. Ljubljanska cesta 3a, 6503 Koper, Slovenia Phone: , Business units: Koper, Director Borut Širca Ljubljanska cesta 3a, 6503 Koper, Slovenia Phone: , Fax: Maribor, Director Vinko Prislan Ulica Eve Lovše 15, 2000 Maribor, Slovenia Phone: , Fax: Nova Gorica, Director Rok Filipič Erjavčeva 19, 5000 Nova Gorica, Slovenia Phone: , Fax: Ljubljana, Director Borut Završan Celovška 206, 1000 Ljubljana, Slovenia Phone: , Fax: Novo mesto, Director Jasminka Kovačič Novi trg 1, 8000 Novo mesto, Slovenia Phone: , Fax: Celje, Director Srečko Dobelšek Lava 7, 3000 Celje, Slovenia Phone: , Fax: Murska Sobota, Director Milena Grah Arhitekta Novaka 13, 9000 Murska Sobota, Slovenia Phone: , Fax: Kranj, Director Franci Strniša Kidričeva cesta 2, 4000 Kranj, Slovenia Phone: , Fax: Unit Postojna, Director Anton Marušič Novi trg 6, 6230 Postojna, Slovenia Phone: , Fax: AS is a friend and supporter of the following:

19 Trust Passion and joy Responsibility Proactivity Winning mentality Publisher: Adriatic Slovenica d.d. Production and publisher: Adriatic Slovenica d.d. Text and design: Adriatic Slovenica d.d. Printing: Tiskarna ALE d.o.o., Postojna, Slovenia September 2014

20 Trust Passion and joy Responsibility Proactivity Winning mentality