3 December, 2011 SaaS and Cloud ERP Trends, Observations, and Performance 2011 Over the past five years, Aberdeen has been measuring the willingness of organizations to consider Software as a Service (SaaS) as the deployment model for their Enterprise Resource Planning (ERP) implementations. In that time, organizations have become more educated on both the benefits and potential issues that factor into a SaaS ERP decision. In 2007, Aberdeen characterized ERP as the Last Bastion of Resistance to Software as a Service. A year later, Aberdeen revisited the topic, and found that SaaS ERP had not kept pace with the demand for other SaaS enterprise applications. In 2009, SaaS ERP still had yet to take off. Finally, in 2010, Aberdeen saw an overall 61% jump in willingness to consider SaaS ERP. That trend has continued this year, with the willingness to consider SaaS ERP increasing further. At the same time, there has been a reduction in survey respondents' willingness to consider a traditional, on-premise ERP solution. This Analyst Insight examines this trend, along with the reasons that organizations are considering SaaS ERP and the performance of organizations that have already made the jump. This document is the result of primary research performed by Aberdeen Group. Aberdeen Group's methodologies provide for objective fact-based research and represent the best analysis available at the time of publication. Unless otherwise noted, the entire contents of this publication are copyrighted by Aberdeen Group, Inc. and may not be reproduced, distributed, archived, or transmitted in any form or by any means without prior written consent by Aberdeen Group, Inc.
4 Page 2
5 Page 3 Current ERP Deployments While this document focuses on comparing SaaS ERP implementations to onpremise implementations, it is important to distinguish between the many ERP deployment methods organizations are using. For the purposes of this document, Aberdeen provides the following definitions: Traditional license on-premise: Software may be licensed for use on a particular computer, or by other criteria such as number of users. The license can be either on a term basis or perpetual, and is often treated as a capital expense. The software is located in-house. SaaS or on-demand: The software itself is not licensed or owned by the end user; it is provided as a service. It is often paid for on a subscription basis, and can be accessed from a normal internet connection. SaaS avoids a large upfront capital investment. This deployment method is often referred to as the Public Cloud. Hosted: Licensed applications are hosted by a third party. This deployment method may be in a separate instance on a separate piece of hardware (dedicated to an organization), or in a separate virtual instance (dedicated to an organization) where the application is housed on hardware shared by multiple companies. Sometimes this deployment method involves a Private Cloud, where the instance of ERP is hosted by a third party and then delivered to the end user on a subscription basis. Preconfigured on a hardware appliance: Licensed software is preconfigured and pre-installed on the hardware. Pre-configuration may be industry-specific and include best practices templates for workflows and role definitions. Often times, the end user neither knows nor cares how the ERP software they are using is deployed. All that matters is whether or not the functions they need are available when they turn on their computer. Deployment factors matter more to the people that are actually approving the funding for ERP and the IT staff that supports it. Still, there is a clear divide in the deployment methods that organizations are currently using when deploying ERP.
6 Page 4 Aberdeen s 2011 ERP survey has found that there is currently a strong majority of organizations using ERP on-premise. Nine percent (9%) of current ERP deployments use the SaaS model, compared to 72% for on-premise. While onpremise deployments are the consistent leader amongst all company sizes, SaaS implementations become more common as the organizations get smaller (Figure 1). Seventeen percent (17%) of ERP implementations in small organizations (organizations with under $50 million in annual revenue) are deployed in the SaaS model. This is more than the 8% in midsize organizations (organizations between $50 million and $500 million in annual revenue) and 2% in large enterprises (organizations over $500 million in annual revenue). Currently, 13% of ERP implementations in Small and Medium Enterprises (SMEs, those organizations under $500 million in annual revenue) are SaaS deployments, while 75% are onpremise. Larger organizations are more likely to consider hosted environments, keeping their data in private clouds. Some of the reasons that SaaS implementations have been attractive to smaller organizations will be addressed more fully in the rest of this document, but the fact that smaller companies are using SaaS does not mean that large enterprises may not also benefit from the unique advantages of a SaaS ERP solution. Figure 1: Current Implementations Percentage of Respondents, n = % 80% 70% 60% 50% 40% 30% 20% 10% 0% 79% 75% 75% 71% Small Midsize Large SME 17% 13% 8% 10% 11% 2% 4% 6% 5% 6% 5% 6% 2% 3% 2% 3% On Demand / Software ERP hosted and ERP hosted and Preconfigured on a Traditional licensed on as a Service (SaaS) managed by your ERP managed by an hardware appliance premise vendor independent 3rd party Source: Aberdeen Group, October 2011
7 Page 5 Additionally, the current adoption of SaaS ERP varies from industry to industry (see sidebar). As it currently stands, SaaS solutions are more likely to be deployed in industries such as financial services and healthcare rather than manufacturing, for example. There is, in fact, some correlation between deployment model and the age of the currently implemented ERP system (see sidebar). Industries such as manufacturing, where the average age of the ERP solution is 7.64 years, are much less likely to have a SaaS solution. In retail, where 21% of ERP deployments are SaaS, the average age of ERP implementations is 4.37 years. This, combined with the advantages described below, gives reason to believe that the divide between SaaS and on-premise ERP deployments will not last forever.
8 Page 6
9 Page 7 Increasing Future SaaS and Cloud Investment The Q Aberdeen Business Review found that cloud computing / virtualization will be the top technology investment that organizations are making in This is a jump from the previous year, when cloud computing was found to be the third leading technology investment. These potential future investments in the cloud saw amplified results this year in organizations that Aberdeen considers to be High Growth (see sidebar). Thirty-nine percent (39%) of High Growth organizations planned to invest in cloud computing compared to 25% of No Growth organizations (Figure 2). While cloud computing is gaining steam across all organizations, it is particularly important for organizations that are planning to expand operations. Figure 2: Top Technology Investments for 2011 Cloud computing / Virtualization 25% 31% 39% Business process management tools Enterprise Applications 27% 31% 27% Hi Growth 27% 29% Low Growth 24% No Growth 0% 10% 20% 30% 40% 50% Percentage of Respondents, n = 1,519 Source: Aberdeen Group, January 2011
10 Page 8
11 Page 9 In addition to organizations' current ERP deployment methods, Aberdeen s 2011 ERP survey polls respondents on which deployment methods they would be willing to consider in the future. Over the past 5 years, Aberdeen has seen an increased willingness to consider SaaS ERP (Figure 3). This year, the willingness to consider SaaS saw its largest increase yet. Conversely, the willingness to consider an on-premise solution has steadily decreased. There has been a comparatively smaller increase in the willingness to consider hosted or private cloud, solutions. Not pictured is the interest in ERP preconfigured on a hardware appliance, which has consistently stayed between 18% and 19%. If these trends continue, there will come a time when these percentages meet in the middle and organizations searching for ERP solutions will focus on what matters most to the ultimate performance of the ERP system: functionality and ease of use.
12 Page 10 It is also interesting to examine how the willingness to consider individual deployment models varies among industries (see sidebar). In some industries, such as professional services and retail, organizations are equally willing to consider SaaS and on-premise. In others, such as financial services, there is still a large divide. In this specific industry, it may be because those organizations are wary of putting customer financial data in the cloud. Industries such as manufacturing, which has a huge divide between current SaaS and on-premise deployments, have become more willing to consider SaaS ERP. Many of these industries have current ERP solutions over seven years old, meaning they may be considering making the move to SaaS the next time they refresh their ERP. This further proves that the benefits of SaaS ERP are being noted across most industries, and the deployment model is becoming viable for businesses expecting to grow. Figure 3: Willingness to Consider Percentage of Respondents 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 23% 52% 37% 37% 33% On Demand / Software as a Service (SaaS) % 17% 27% 31% ERP hosted and managed by ERP hosted and managed by your ERP vendor an independent 3rd party 80% 67% 65% Traditional licensed on premise Source: Aberdeen Group, October 2011
13 Page 11
14 Page 12 Factors Influencing SaaS Decisions The reasons that organizations are becoming more receptive to purchasing SaaS ERP solutions stem from the current perceptions about SaaS ERP. Many of the top reasons that organizations are willing to consider SaaS ERP involve costs (Figure 4). A SaaS solution may have a lower total cost of ownership, and lower upfront costs. A key benefit of ERP paid for in the subscription model is that it can be recorded as a monthly operating expense rather than a large upfront capital expenditure. There are no upgrade costs because upgrades are handled automatically. These reasons make SaaS an attractive option for smaller, growing businesses. With a SaaS solution, organizations can receive the improved efficiencies that ERP provides while acquiring the resources they need to expand operations. Figure 4: Positive Factors Influencing SaaS Decisions Lower total cost of ownership 75% Reduces the cost and effort of upgrades Lower up front costs Perceived ease of implementation Seeking best fit solution regardless of delivery model Focusing internal resources elsewhere Limited IT resources 52% 49% 44% 41% 38% 38% 0% 20% 40% 60% 80% Percentage of Respondents, n = 553 Source: Aberdeen Group, October 2011
15 Page 13
16 Page 14 Some cost savings of a SaaS solution are not immediately evident. SaaS ERP minimizes the strain on internal IT departments, as IT support is handled by the ERP vendor. Again, this is attractive for organizations that want to focus the resources that would be used to staff an IT department on other essential areas of the organization. There is no need to build an IT staff to support ERP with a SaaS solution. Another factor that positively influences SaaS ERP decisions is the perception that SaaS is easier to implement. Aberdeen has found that the time from installation to the first Go Live milestone is significantly shorter for SaaS ERP than it is for onpremise (Figure 5). SaaS ERP is attractive for organizations that want to quickly get up and running especially for organizations in a massive growth phase, which could quickly spiral out of control without ERP. Figure 5: SaaS Means Quicker Jumps Out of the Gate Months, n = On Premise SaaS Time from installation to first "Go Live" milestone Source: Aberdeen Group, October 2011
17 Page 15 Larger organizations may also benefit from SaaS ERP's shorter time to Go Live. Aberdeen s SaaS and the Multi-tiered ERP Strategy (November 2011) explored how organizations that are acquiring new business units or starting subsidiaries are using SaaS ERP to quickly and cost effectively bring these units to full operation. This unique advantage of SaaS ERP can benefit all organizations that need an ERP system as soon as possible. Lastly, 41% of organizations that are willing to consider SaaS ERP are looking for the best fit solution, regardless of deployment model. This is consistent with the trend that SaaS and on-premise are approaching equal consideration. Aberdeen s ERP Selection: Starting Out on the Right Foot (August 2011) laid out strategies for selecting an ERP solution. Aberdeen s ERP in SME 2011: Setting the Stage for Growth (September 2011) illustrated what the top factors should be (see sidebar). In fact, deployment model was not one of the top 7 factors. It is becoming more and more clear that deployment model for ERP is only a small piece of the ERP puzzle.
18 Page 16 What is holding them back? Of course, there are some negative perceptions that organizations unwilling to consider SaaS ERP are citing (Figure 6). For the most part, these concerns have decreased over the past three years, as organizations have become more informed about SaaS ERP. The only factor that has actually increased is the concern about the security of SaaS ERP. Sixty-seven percent (67%) of respondents listed security concerns as a reason they are unwilling to consider SaaS ERP. They may be wary of exposing internal financial or customer data to competitors, or the potential for data to become corrupt. These are valid concerns, but Aberdeen s report Web Security in the Cloud: More Secure! Compliant! Less Expensive! (May 2010) found that, on average, on-premise solutions had 11 incidents of data loss or data exposure in the last 12 months, compared to 6 incidents for those that are cloud-based. This is evidence that the actual impact of cloud based solutions on security has been communicated poorly. Are on-premise solutions truly as secure as they are believed to be, or is security best left to those organizations (the SaaS ERP vendors) whose existence depends on their ability to provide safe and secure environments?
19 Page 17 The other top concern is downtime risk or concern over predictable performance. Still, this concern has decreased over time. Again, according to the Web Security report, on-premise solutions had 11 incidents of security related downtime, compared to 6 for cloud-based solutions. So these top two negative perceptions may actually be overstated. The final two concerns that ERP is too basic to the running of the business to be moved to a SaaS model, and that in a SaaS model upgrades are not under the organization's control - come down to the ultimate preference of the organization. In the past, some organizations thought that ERP was too critical to their business in order to consider a SaaS solution. Organizations are starting to realize that SaaS ERP solutions are offering comparable functionality to on-premise solutions. These organizations may also want to handle their own upgrade processes rather than letting the vendor handle it. These concerns should be weighed against the advantages of the SaaS model contains, when evaluating ERP options.
20 Page 18
21 Page 19 The Benefits of SaaS ERP Beyond the cost and resource savings that interest respondents in SaS ERP, there are the actual business benefits that these organizations expect to see from cloud deployments. Aberdeen s 2011 Manufacturing Operations Management survey asked respondents to state the two biggest benefits that they can receive from cloud technology (Figure 7). Again, the top benefit involves cost. These costs include the actual cost of the software, along with the cost savings gained by not having to acquire the internal infrastructure to support ERP. To many organizations, the impact cloud computing has on the bottom line is its key benefit. To the business user, there are other benefits to be gained from cloud computing. First is efficient collaboration across geographies. By interacting with a SaaS solution on the internet, employees that are located far apart can more efficiently collaborate with each other leading to better performance. Inherently, all parts of the organization, no matter where they may be located, can share a common view of enterprise data. As organizations grow, they often become more geographically dispersed, making SaaS ERP an attractive option. SaaS lowers the bar to smaller and more remote parts of the organization to have access to ERP, thus enabling the basic transactional collaboration that ERP is known for. Figure 7: Top Two Biggest Benefits of Cloud Technology Lowering the cost of optimizing infrastructure Efficient collaboration across geographies Ability to respond quickly to business demands 36% 44% 41% 0% 20% 40% 60% Percentage of Respondents, n = 163 Source: Aberdeen Group, October 2011
22 Page 20 Next is the ability to respond quickly to business demands. In today s 24 / 7 business world it has become increasingly important to be constantly connected in order to compete. Real time visibility allows organizations to quickly react to adverse events or take advantage of opportunities. Aberdeen s The Analytical SMB: More Data, More Users, Less Time (November 2011) examined the shrinking decision windows that confront modern organizations. A SaaS ERP solution helps to enable more agile decision making. Who inside the organization is receiving the benefits described above? The Manufacturing Operations Management survey asked respondents which functional areas in their organizations could most benefit from cloud technology (Figure 8). These areas have a wide range in the organization. Areas such as supply chain appear to receive more benefit because they are more likely to be distributed, and have more to gain from being connected through SaaS. Marketing and sales are also likely to benefit from cloud computing, because they can access customer data while on the road. Contrary to the outdated beliefs that cloud computing only impacts IT, cloud computing can help improve operations across many functions in the organization. Figure 8: More Functions Benefit from Cloud Computing Supply Chain Management (logistics, demand planning, etc.) Demand Management (marketing, sales, etc.) 56% 67% Production Managemnet (process control, quality assurance, etc.) Enterprise Management (financials, HR, project management) Research and Development 21% 38% 33% 0% 50% 100% Percentage of Respondents, n = 163 Source: Aberdeen Group, October 2011
23 Page 21 Quantifiable Benefits Aberdeen s 2011 ERP survey has found a correlation between improved performance and the implementation of SaaS ERP solutions. In order to compare apples to apples, Table 1 shows the performance of SMEs with SaaS ERP to SMEs with on-premise ERP. While this does not necessarily mean that a SaaS solution alone provides better company performance, it does show that organizations that are run more effectively are choosing SaaS for their ERP deployments. Organizations using SaaS are closing their books more quickly, making faster decisions, serving their customers more efficiently, and satisfying more customers. This superior performance leads to prosperity for these organizations. Table 1: SaaS ERP Performance Definition of Maturity Class SMEs with SaaS ERP SMEs with On- Premise ERP Mean Class Performance 5.25 days to close a month 93% complete and on-time shipments 21% year over year improvement in time to decision 92% internal schedule compliance 96% inventory accuracy 91% customer satisfaction 5.36 days to close a month 89% complete and on-time shipments 18% year over year improvement in time to decision 90% internal schedule compliance 93% inventory accuracy 86% customer satisfaction Source: Aberdeen Group, October 2011
24 Page 22 These organizations are also seeing enhanced benefits as a direct result of their ERP implementations (Figure 9). These include reduced costs and improvements in inventory turns and schedule compliance. These improvements help keep costs low and operations smooth. These are key benefits to growing organizations.
25 Page 23
26 Page 24 Key Takeaways When SaaS ERP was first introduced to the public, organizations were, understandably, wary of actually taking the step to implement a SaaS solution. It has taken some time, but SaaS ERP is finally beginning to gain acceptance as just another deployment option. Soon, organizations will be just as willing to consider a SaaS ERP solution as they are to consider an on-premise solution. Organizations are now more informed of the benefits of cloud computing, and looking for ways to take advantage of it in their businesses. Deployment model should be looked upon as just one of the factors when selecting an ERP. When selecting an ERP solution, organizations should consider the following factors: Does the ERP system have the functionality needed to effectively run the business? How easy it is for employees to actually use the system in order to gain full benefits from it? Will the system be up and running in the time needed? What is the total cost to the business? Can the IT department effectively support the ERP system? By combining these factors with the unique benefits of a SaaS ERP system, organizations can ride this technology trend toward future growth. For more information on this or other research topics, please visit To take part in Aberdeen's 2011 ERP research, click here.
27 Page 25 Related Research SaaS and the Multi-tiered ERP Strategy; November 2011 ERP in SME 2011: Setting the Stage for Growth; September 2011 ERP Selection: Starting Out on the Right Foot; August 2011 SaaS ERP: Trends & Observations 2010; October 2010 SaaS ERP: Trends and Observations; December 2009 Are the Barriers to SaaS ERP Breaking Down?; June 2008 ERP: The Last Bastion of Resistance to Software as a Service; July 2007 Author: Nick Castellina, Senior Research Associate, Enterprise Applications and Business Intelligence For more than two decades, Aberdeen's research has been helping corporations worldwide become Best-in- Class. Having benchmarked the performance of more than 644,000 companies, Aberdeen is uniquely positioned to provide organizations with the facts that matter the facts that enable companies to get ahead and drive results. That's why our research is relied on by more than 2.5 million readers in over 40 countries, 90% of the Fortune 1,000, and 93% of the Technology 500. As a Harte-Hanks Company, Aberdeen s research provides insight and analysis to the Harte-Hanks community of local, regional, national and international marketing executives. Combined, we help our customers leverage the power of insight to deliver innovative multichannel marketing programs that drive business-changing results. For additional information, visit Aberdeen or call (617) , or to learn more about Harte-Hanks, call (800) or go to This document is the result of primary research performed by Aberdeen Group. Aberdeen Group's methodologies provide for objective fact-based research and represent the best analysis available at the time of publication. Unless otherwise noted, the entire contents of this publication are copyrighted by Aberdeen Group, Inc. and may not be reproduced, distributed, archived, or transmitted in any form or by any means without prior written consent by Aberdeen Group, Inc.
ERP Selection Finding the Right Fit October 2012 Nick Castellina, Peter Krensky Finding a needle in a haystack is hard, but the task pales in comparison to finding a specific needle in a pile of needles.
To ERP or Not to ERP: It Isn't Even a Question Enterprise Resource Planning (ERP) software is designed to be the system of record for operating and managing a business. Growing up out of the Manufacturing
Project Management in Software Development Taking the Complexity Out of June 2012 Nick Castellina, Nuris Ismail Project Management in Software Development: Taking the Complexity Out of In a survey conducted
May 2012 A Guide for a Successful ERP Strategy in the Midmarket: Selection, Services, and Integration Enterprise Resource Planning (ERP) has been defined as an operational and transactional system of record.
Boosting Enterprise Application Performance in Distributed Environments April 2012 Jim Rapoza ~ Underwritten, in Part, by ~ Boosting Enterprise Application Performance in Distributed Environments Modern
ERP in Wholesale and Distribution Extending the Enterprise to Extend Profits October 2012 Nick Castellina ERP in Wholesale and Distribution: Extending the Enterprise to Extend Profits Enterprise Resource
March 2013 Understanding the Real Impact of Social Media Monitoring on the Value Chain More and more companies have turned to social media monitoring or social listening tools to find the critical insights
Workforce Management: Controlling Costs, Delivering Results Organizations today must balance the need to run an efficient and costeffective operation while remaining agile and flexible to meet both customer
Total Workforce Management 2013: The State of Time and Attendance Tracking time and attendance is at the core of workforce management. From Fred Flintstone marking his timecard with the beak of a pterodactyl
Maintenance, Repair, and Operations (MRO) in Asset Intensive Industries February 2013 Nuris Ismail, Reid Paquin Maintenance, Repair, and Operations (MRO) in Asset Intensive Industries The impact Maintenance,
Benchmarking VoIP Performance Management March 2008 Page 2 Executive Summary Aberdeen surveyed 159 organizations to identify best practices for managing Voice over Internet Protocol (VoIP). This report
Asset Management: Using Analytics to Drive Predictive Maintenance As seen in Aberdeen's December 2012 report, Asset Management: Building the Business Case for the Executive, lingering uncertainty around
INSIGHTS A discussion on Does cloud computing payback? Another in Inecom s series of Insight white papers to help improve your business process One of the issues with discussing cloud solutions, is trying
B2B Integration and Collaboration: Strategies for Building a ROI Business Aberdeen conducted a survey of over 191 supply chain executives (Chief Supply Chain Officer Survey, January 2011) where only 14%
Achieving high performance with Accenture s on-demand solution for the chemical industry Driving business performance with SAP Business ByDesign 2 Accenture helps small to mid-size companies and subsidiaries
Integrated ERP Guide: Expert answers to your most frequently asked questions In collaboration with Tribridge and Aberdeen Group 2 I 1 2 3 4 N Introduction One: Prepping for ERP Enhancement Two: ERP Implementation
May 2015 THE APPEAL OF SAAS ERP Data Source In this report, Mint Jutras references data collected from its 2015 Enterprise Solution Study, which investigated goals, challenges and status and also benchmarked
White Paper The benefits of a cloud-based email archiving service A White Paper by Bloor Research Author : Fran Howarth Publish date : June 2010 Given the importance placed today on emails as a means of
The Travel and Expense Management Guide for 2014 Trends for the Future March 2014 Louis Berard The Travel and Expense Management Guide for 2014: Trends for the Future In December 2013 and January 2014,
Engineering Change: The Key to Cost Reduction for Competitive The automotive industry has seen significant change over the last couple of decades, but looking to the future, there will be even more significant
Evolving Ecommerce Best Practices in Retail In the August, 2008 report, The Mantra for Driving Holiday Business, Aberdeen research showed that the three most important attributes for any ecommerce site
Embedded BI Boosting Analytical Adoption and Engagement March 2012 Michael Lock Embedded BI: Boosting Analytical Adoption and Engagement In today's business climate, the challenge of effective decision-making
Smart Machines Lead to Smarter Service: Remote Intelligence Signals Profitable Resolution The emergence of machine-to-machine (M2M) enabled equipment is driving a large growth of Field Service-based data
The 10 Substantial Benefits of Software-as-a-Service Business Intelligence Executive Summary Smart businesses are pursuing every available opportunity to maximize performance and minimize costs. Business
Application Performance in Complex and Hybrid Environments January 2012 Jim Rapoza ~ Underwritten, in Part, by ~ Page 2 Executive Summary Companies that do not rise to the challenges of ensuring performance
WHITE PAPER A Compelling Case for AP Automation in the Cloud ROCC Computers Ltd Stanford Gate South Road Brighton BN1 6SB Tel: 01273 274716 Email: email@example.com Author: Andrew Westhead Date : February
Employee Engagement Drives Client Satisfaction and Employee Success in In professional services, business success is achieved through employee success. Organizations that prioritize top talent gain competitive
2010 Project Management Report Standardized Best Practices and Technology Adoption in the AEC Industry January 2010 Cindy Jutras Page 2 Executive Summary A difficult economy and global competition leave
ENSURING TIMELY AND ACCURATE FINANCIAL PLANS, BUDGETS, AND FORECASTS THROUGH AUTOMATION April, 2015 Nick Castellina, Research Director, Business Planning and Execution Report Highlights p3 p5 p7 p8 Best-in-Class
Software as a Service Offers Broadening Appeal for Small and Medium-Sized Discrete Manufacturers WHITE PAPER Sponsored by: SAP Simon Ellis November 2010 IDC MANUFACTURING INSIGHTS OPINION Software as a
STAYING AHEAD OF THE CURVE WITH AGILE FINANCIAL PLANNING, BUDGETING, AND FORECASTING September, 2014 Nick Castellina, Research Director, Business Planning and Execution Report Highlights p3 p4 p5 p6 43%
Fixing First-Time Fix: Repairing Field Service Efficiency to Enhance Customer First-time fix is one of the most vital metrics in gauging field service performance. While workforce utilization, productivity,
S&OP's Impact on Global Supply Chain Transformation The top three pressures driving companies to focus on supply chain transformation today are cost containment (66% of over 800 companies survey in December
March 2011 Kevin Prouty ~ Underwritten, in Part, by ~ Page 2 Executive Summary Complex manufacturers face both similar and at the same time different challenges compared to other manufacturers. Complex
Onboarding 2013 A New Look at New Hires April 2013 Madeline Laurano Page 2 Executive Summary The first impression an organization makes is often the most critical not only with customers and key stakeholders
Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Between March and July of 2012, Aberdeen surveyed 478 customer care executives regarding their contact center activities. Findings from
NETWORK SECURITY FOR SMALL AND MID-SIZE BUSINESSES September, 2015 Derek E. Brink, CISSP, Vice President and Research Fellow IT Security and IT GRC Report Highlights p2 p4 p6 p7 SMBs need to adopt a strategy
Human Capital Management Trends 2013 It s a Brave New World January 2013 Mollie Lombardi and Madeline Laurano Page 2 Executive Summary Human capital management is a key business initiative. Without insight
of Software-as-a-Service Business Intelligence Executive Summary Smart businesses are pursuing every available opportunity to maximize performance and minimize costs. Business Intelligence tools used to
BI in the Public Sector: Enhanced Efficiency with Data Discovery By their very nature, public sector and non-profit organizations are beholden to greater cost and efficiency standards than most companies.
Agilysys rguest Analyze Solution Improve Performance and Customer Service TABLE OF CONTENTS Introduction...3 What Will Be The Role 0f Analytics for Hospitality Businesses?...4 What s Involved in an Analytics
POWERFUL, FLEXIBLE, AND AFFORDABLE ERP SOLUTION Let Xeo Software show you how our Hybrid ERP gives you the best of all worlds INDEX What is ERP and Why Does it Matter for SMBs?....................... 2
I White Paper Tips for Maximizing the Return on Your ERP Investment Table of Contents Executive Summary... 3 Why Optimize an ERP Investment... 3 Delivering on Business Objectives... 3 Implementation...
Embedded BI Boosting Analytical Adoption and Engagement March 2012 Michael Lock ~ Underwritten, in Part, by ~ Embedded BI: Boosting Analytical Adoption and Engagement In today's business climate, the challenge
Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS Contents 03 04 07 10 Introduction What CMOs Want What CIOs Want Key Considerations with Cloud Based Strategies Introduction Today
TDWI RESEARCH TDWI CHECKLIST REPORT Using and Choosing a Cloud Solution for Data Warehousing By Colin White Sponsored by: tdwi.org JULY 2015 TDWI CHECKLIST REPORT Using and Choosing a Cloud Solution for
CLOUD ERP AND ACCOUNTING: SELECTION AND PLANNING GUIDE Over the last three years, well over half of U.S. companies have elected to take advantage of one or more cloud-based solutions or services, but critical
July, 2007 The Total Cost of Ownership Total Cost of Ownership (TCO) remains a significant factor that influences Enterprise Resource Planning () strategies and decisions. While total costs can and should
Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With Microsoft Dynamics GP, you can turn that vision into reality with a solution
ERP in SME 2012 Using Emerging Technologies to Stand Out September 2012 Nick Castellina, Peter Krensky ERP in SME 2012: Using Emerging Technologies to Stand Out Over the past seven years, Aberdeen Group
Hybrid: The Next Generation Cloud Interviews Among CIOs of the Fortune 1000 and Inc. 5000 IT Solutions Survey Wakefield Research 2 EXECUTIVE SUMMARY: Hybrid The Next Generation Cloud M ost Chief Information
SAP for Mining Solutions An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth 2013 SAP AG or an SAP affi iate company. All rights reserved.
Sourcing Gets Smart Revamping Strategies, Rethinking Technology April 2012 Madeline Laurano Sourcing Gets Smart: Revamping Strategies, Rethinking Technology Sourcing is the foundation of any successful
y Realizing the Cost Savings and Other Benefits from SaaS Email Archiving An Osterman Research White Paper Published January 2009 SPONSORED BY onsored by sponsored by Osterman Research, Inc. P.O. Box 1058
THE BEST-IN-CLASS DATA WAREHOUSE: FAST, SIMPLE, IMPACTFUL June 2014 Peter Krensky, Research Analyst, Analytics & Business Intelligence Report Highlights p2 p3 p5 p7 Defining the Best-in- Class Fast, simple
SAP Brief SAP Supply Chain Management SAP Sales and Operations Planning Objectives Formulate Winning Sales and Operations Strategies Through Integrated Planning Keep pace with rapidly changing market conditions
Disaster Avoidance and Disaster Recovery: May 2010 Dick Csaplar Page 2 Executive Summary In May of 2010 Aberdeen surveyed over 100 organizations that had a formal Disaster Recovery (DR) program to learn
Think Your Organization Is Too Small for ERP? Think Again Even today the myth persists that only large businesses should consider implementing Enterprise Resource Planning (ERP). The truth of the matter
Openbravo Subscription and Recurring Billing Managing a Subscription-based Business and How a Technology Giant Did It 1 Presenter Jon Setuain Senior Consultant at Openbravo 2 Trusted Vendor World leader
CASE STUDY An HR Service Provider moves ahead with Ramco ERP on Cloud Headquarters: Bangalore, India Industry: Professional Services Products and Services: HR services CUSTOMER BACKGROUND The company is
Technology Evaluation Centers Executive Summary To date, manufacturers have been slow to embrace cloud computing. But the proven success of cloud-based solutions, coupled with the promise of a less expensive
Building a Business Case for Supply Chain Execution in the Cloud Add Strategic Value to Your Business Getting your products to your customers is critical to business success. Yet often, supply chain execution,
Differentiate your business with a cloud contact center A guide to selecting a partner that will enhance the customer experience An Ovum White Paper Sponsored by Cisco Systems, Inc. Publication Date: September
InforCloudSuite Distribution Enterprise Overview INFOR CLOUDSUITE DISTRIBUTION ENTERPRISE 1 What if... You could implement an enterprise solution customized for distribution without the risks of traditional
Workforce Management in the Contact Center Optimizing Agent Scheduling and Productivity to Improve Customer Experience Results June 2012 Omer Minkara Workforce Management in the Contact Center: Optimizing
Sage ERP The top five reasons to deploy your ERP Solution in the cloud 1 Table of contents Executive summary 3 Are you outgrowing your business solution? 3 SMBs want ERP 3 Budget and IT resource constraints
Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are
White Paper Test Data Management for Security and Compliance Reducing Risk in the Era of Big Data WHITE PAPER This document contains Confidential, Proprietary and Trade Secret Information ( Confidential
I-Business Network Cloud News In This Issue: Cloud vs. On-Premise The Soaring Popularity of the Cloud Six Reasons Businesses Choose the Cloud Volume 1: 2015 I-BN is an SAP dedicated hosting provider and
Written in collaboration with SaaS Marketing Strategy Advisors Evaluating SaaS and Cloud Solutions: Effective Solution Overview Organizations of all sizes and across all industries have been rapidly adopting
A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Reaching a Cloud Decision Point Tactical and Strategic Cloud Benefits Managing Key Challenges Plan For Change Sponsor
Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.
A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Reaching a Cloud Decision Point Strategic Cloud Capabilities Managing Key Challenges Plan For Change Sponsor Perspective:
Everything You Need To Know About SAP Business One General Knowledge 1. What is SAP? SAP stands for Systems, Applications, and Products in Data Processing. SAP is a world-wide market and technology leader
Performance Made Deployment-Independent QAD On Demand Solutions A QAD Leadership White Paper for the Global Manufacturing Industry Introduction On-demand software deployment, also referred to as software
Chemicals Managing Expansion and Complexity in Growing Chemical Enterprises Table of Contents 3 SAP ERP: Not Just for Large Enterprises 4 The Next-Generation Deployment Model: Chemical Company in a Box
REAL ROI REPORT MICROSOFT DYNAMICS NAV Corporate Headquarters Nucleus Research Inc. 36 Washington Street Wellesley MA 02481 Phone: +1 781.416.2900 Fax: +1 781.416.5252 Nucleus Research Inc. www.nucleusresearch.com
The Rise of Cloud Contact Centers White Paper The Rise of Cloud Contact Centers What does it take to be an Enterprise Cloud Solution? Full-featured Contact Center Platform Scalability & Migration Strategies
Efficiency, alignment, and insight: Using technology to drive manufacturing improvements 1 Regardless of specialty or size, manufacturing companies share common goals: grow business, control costs, and
Should My Business Be in the Cloud? By Bill Natalie T HE CLOUD. IT S BEEN A MAJOR topic of conversation for a few years now, and most of us are already leveraging it on a regular basis both at home and
Page 2 Executive Summary Talent acquisition has evolved from a tactical, back-office process to a strategic endeavor that directly impacts organizational growth. Organizations struggling to identify and