STARS! Training for Managers: Using the Strategic Talent Assessment and Reporting System. Kristan Williams Soave HR Dept
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1 STARS! Training for Managers: Using the Strategic Talent Assessment and Reporting System Kristan Williams Soave HR Dept
2 Agenda STARS! Concepts Introduction to the STARS! Software Setting and Managing Goals Understanding Roles in Goal Management Goal Plan Basics Creating SMART Goals Goal Alignment: Cascading Goals Creating Development Goals Performance Appraisal Process Performance Appraisal Steps Tools to Assist in Writing Evaluations Support and Resources Q&A (throughout) 11/25/2013 Confidential 2
3 STARS! Process Set Expectations Set Up A Performance Review Plan Mid-Year Assessment (highly recommended) Year End Assessment Plan for the Future Employee and Manager define annual goals. Employee and Manager define specific focus areas. Employee and Manager comment on performance. Manager assesses employee performance. Manager reviews employee development & performance for future planning. 11/25/2013 Confidential 3
4 Setting and Managing Goals
5 Goal Types Business Goals The Employee and their Manager together define "WHAT" the employee is going to accomplish. During the review period, you will have the opportunity to review and, if necessary, modify these goals with your manager. Development Goals Goals designed to improve skills to assist in career development. Located in the Development Plan tab. Located in the Goal Plan tab. 11/25/2013 Confidential 5
6 Understanding Roles in Goal Management Employee Create SMART Goals aligned to their current job and business unit priorities. Collaborate with manager to update and add tasks on cascaded goals. Focus current job performance to achieve goals and pursue individual career development goals. Manager Work collaboratively to update, and provide feedback on employee s goal plan. Ensure employee s goals align to achieve role, team, and business unit goals. Actively monitor Goals ensuring effective communication of progress up and down the organization. 11/25/2013 Confidential 6
7 Writing SMART Goals A SMART Goal is: Specific Measurable Attainable Relevant Time Bound Goals should be straightforward and emphasize the business result that you would like to achieve. Establish concrete criteria for measuring progress toward the attainment of each goal that you set. Goals must be within your capacity to reach. You cannot commit to accomplishing goals that are too far out of your reach, or unreasonable. Make sure each goal is consistent with other goals you have established and fits with your immediate and long-range plans. Setting an end point on your goal gives you a clear target to work towards. 11/25/2013 Confidential 7
8 Exercise: Writing SMART Goals Is this Goal SMART? Specific Measurable Attainable Try to improve customer retention as quickly as possible. Relevant Time Bound 11/25/2013 Confidential 8
9 Exercise: Writing SMART Goals Modified using the SMART methodology: Specific Measurable Attainable Implement a customer retention program to increase retention rates by 10% by year end. Relevant Time Bound 11/25/2013 Confidential 9
10 Alignment: Cascading Goals Aligning Goals ties individual goals to larger goals: Cascading a goal copies a goal to another person, such as from a manager to a direct report within the hierarchy. You may wish to cascade goals to your direct reports. Once a goal is aligned, managers have line of sight into overall progress toward completion. Business Unit Vision & Strategy Cascade Cascade Individual, Team & Group Goals 11/25/2013 Confidential 10
11 Alignment: Example Broad corporate goals can be broken down into supporting goals necessary to achieve the desired financial outcome for the business unit. Business Unit Goal Departmental Goal Individual Goal Sales Mgt: Increase Bookings Sales Rep: Close X $ in business each quarter BU Leader: Increase profitability Marketing Mgt: Increase Leads Event Coordinator: Conduct X # of trade shows per quarter 11/25/2013 Confidential 11
12 Cascading Goals in SuccessFactors To Cascade a goal: 1. Select a goal using checkboxes. 2. Click the Cascade Selected button. 3. Select the checkboxes of the recipient(s) of the goal. 4. Click the Next button (edit goal window opens not shown) and edit goal details for the recipient NOTE: Edits made to the goal will not change the original goal. 4 11/25/2013 Confidential 12
13 Performance Appraisal Process
14 Performance Appraisal Steps Employee Self Review* Manager Review HR Review Discussion and Signature notification to employee notification to manager notification to HR notification to manager Employee enters self rating and comments on performance then sends the form back to the manager for review Manager enters employee rating and comments on performance then sends the form to HR for review prior to holding discussion with employee HR reviews appraisal and may enter comments then sends the form back to the manager for additional review or signature Manager signs form, holds discussion with employee then sends the form to the employee for signature notification to employee Employee signs notification to HR *This step may be optional for some business units HR signs and completes the process 11/25/2013 Confidential 14
15 Rating Scale Rating Descriptor Definition 5 Excellent Consistently exceeds the required level for this job role Satisfactory with Commendation Meets Expectations Satisfactory with Reservation Exceeds the required level for this job role. Satisfies the requirements for this job role fully. Limited adequacy in the required level for the job role. 1 Unsatisfactory Does not adequately satisfy the requirements of the job role. 11/25/2013 Confidential 15
16 Demo: Performance Evaluation Form
17 Tools to Assist in Writing Reviews: Notes Access from Employee Files or the Performance Evaluation form Keep notes private or send to other team members Use to track progress on events and behaviors throughout the year that may impact performance evaluation 11/25/2013 Confidential 17
18 Performance Review Section Summary Use Notes throughout the year to track events that may impact performance evaluation. Save the form during editing to see updates in the summary section. Use the Writing Assistant, Coaching Advisor, Spell Check and Legal Scan tools to assist in crafting feedback. View En Route and Completed forms in their associated folders in the form inbox. 11/25/2013 Confidential 18
19 Conducting the Review Discussion When and where to meet Prepare by sending the review form to HR for review prior to the meeting. Discuss current job development and career development. Be clear and confident about your performance feedback. What to discuss during the meeting Review and give feedback on the individual s performance. Goals & results. Competencies. Development needs. Communicate your overall rating of the individual s performance. Meeting Best Practices Schedule a meeting in a place where you will not be interrupted. Turn off phones, pagers, computers and give your full attention to the conversation. Be prepared. Don t rush and give your direct report your full attention. Make the meeting a collaborative conversation; both of you talk and listen. Make sure that you allow time to focus on the future, not just the past. 11/25/2013 Confidential 19
20 Support and Resources elearning Tutorial Housed on the soave.com website on the STARS! log-in page. For questions regarding your business unit's performance management process: Please contact your Human Resources Manager or Human Resources Representative. For technical questions regarding the STARS! website: Please contact Kristan Williams at ext. 472 or 11/25/2013 Confidential 20
21 Thank You!
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