WHEN SECONDS COUNT! Serving South Carolina Since Medshore is there, with the right care..

Transcription

1 WHEN SECONDS COUNT! Serving South Carolina Since 1976 Medshore is there, with the right care..

2 Medshore Ambulance Service has been providing emergency, non-emergency ambulance and medical transportation services to Upstate South Carolina for over 35 years. Our management team has over 300 years of combine experience in emergency medical services and the medical transportation industry. Our experience is why Medshore is your total service provider. We know that our patients and customers medical needs vary, Medshore provides various transportation methods and different levels of services to meet these needs. No matter what your medical transportation needs are; nonemergency, wheelchair, critical care, rescue, or emergency response you can count on Medshore to be there, with the right care. Greg L. Shore Chief Executive Officer Medshore s commitment to the medical transportation industry and to high quality patient care is reflected in every aspect of our organization. Whether its from our System Status Controllers in the communications center, paramedics/emt's in the field, maintenance technicians in the vehicle maintenance center, or the customer service representatives in the billing services, our team is dedicated to serving you. Over 100,000 patients a year already trust Medshore to provide high quality service. You have my assurance that we will provide that same service to you The mission of Medshore Ambulance Service is to Provide the highest quality patient care, that is cost effective to the communities we serve, while promoting company and individual growth. PROUD SUPPORTERS ACCREDITED A nationally recognized leader in the provision of prehospital care, in 2001 Medshore became the first ambulance service is the State of South Carolina to become nationally accredited by the Commission on Accreditation of Ambulance Services (CAAS). While all ambulance agencies are required to be licensed and approved by the State of South Carolina, accreditation goes one step further. National Accreditation is the Gold Standard, which is renewed every three years, that confirms that we excel in all areas of prehospital care, including using state of the art vehicles and equipment as well as empowering highly skilled staff to provide the best patient care. The CAAS accreditation assures our patients, physicians, hospitals, skilled nursing facilities and customers of our commitment to quality patient care, response time compliance, and quality customer service. EMS SYSTEM OF THE YEAR In March 2002, Medshore Ambulance Service was awarded the South Carolina Large EMS System of The Year for 2001 by the South Carolina Department of Health and Environmental Control-EMS Division. Medshore has been awarded this prestigious award twice, in 1993 and again in Medshore is the only private provider to ever receive the award. Again, an assurance to the communities we serve of our total dedication to quality patient care, response time compliance and quality customer service.

3 SERVICES Medshore Ambulance Service covers Upstate and Midlands South Carolina with the largest fleet of emergency and non-emergency vehicles in the area Over 80 vehicles in all. We keep our entire fleet in top condition with regular inspections and an aggressive preventative maintenance program. Medshore has their own state of the art maintenance facility staffed by Master Mechanics and Maintenance Technicians. Our attention to detail is unsurpassed. Because medical needs vary, Medshore s fleet features a variety of capabilities. Advanced Life Support : Ambulances equipped with cardiac monitors, defibrillators, medications, and advanced airway equipment. Each unit is staffed with National Registered or State Certified Paramedics, capable of providing the most up-to -date advanced emergency medical care, under aggressive and liberal treatment protocols. Basic Life Support: Ambulances utilized for nonemergency transports to doctors appointments, outpatient services, hospital discharges and inter-facility transfers. Each unit is staffed with Nationally Register or State Certified Emergency Medical Technicians. Alternative Transportation Services: Developed as a cost effective alternative to non-emergency ambulance transportation. Our alternative vehicles include, Wheelchair and Courtesy vans. Each unit is staffed with a Medical Transport Technician (MTT), who is First-Aid and CPR trained. Our MTT s provide a safe door-todoor personalized service for the physically challenged. Alternative transport services are available for trips to and from the hospital, clinics, doctor s appointments and other destinations. Specialty Care Transport: This is a specialized unit typically used to transport critically ill/injured and bariatric patients from one hospital to another. Bariatric patients may also be transported from home to doctors appointments, dialysis and/or an emergency scene. The unit is equipped with technology and equipment to safely move these types of patients.. PREPARED TO HANDLE ALL OF YOUR MEDICAL AND TRANSPORTATION NEEDS.

4 MEDSHORE S COMMMUNICATION CENTER READY TO ANSWER YOUR CALL Medshore s computer aided communications center is staffed 24 hours a day, seven days a week with friendly, courteous and specially trained personnel. Through a technique known as System Status Management, our System Status Controllers maximize the availability of Medshore s resources for the fastest possible response, for both emergency and non-emergency requests. Each System Status Controller is Certified through the National Academy of Emergency Medical Dispatch and most are Emergency Medical Technicians with several years field experience. Utilizing nationally standardize dispatch protocols, our System Status Controllers can determine the appropriate resources to dispatch to your request and begin providing prearrival instructions to the caller (if needed), even before the arrival of our highly trained Paramedics and EMT s. Meeting all of your medical care and transportation needs only requires ONE phone call. RESPONSE TIME COMPLIANCE Clinical evidence supports the concept that expeditious response is a key component of Quality Medical care. and Customer Service Medshore has provided 911 coverage under contractual agreement with Anderson County South Carolina for over a 25 years. In compliance with national standards, we have maintained a response time standard of eight minutes and fifty-nine seconds to life threatening emergencies with a 90% compliance rate on a consistent basis. Medshore s average response time for emergencies is 5.4 minutes, a feat unmatched in South Carolina. Medshore Ambulance Service Maintains a database of time and locations where the community will most often require ambulance service. Our computer aided dispatch (CAD) program allows us to effectively base vehicles at strategic locations and to efficiently dispatch personnel. System Status Management allows Medshore to pre-schedule non-emergency and inter-facility patient transports in advance, while maintaining adequate coverage for emergency responses. This development expertise has enabled our company to achieve uniformly faster response times, with significantly lower operating cost Lower operating cost means lower cost to the communities and our customers, while providing the highest standards in emergency care. SPECIALIZED RESPONSE SERVICES In addition to our medical skills and transportation knowledge, Medshore also provides rescue and disaster response services with specialized rescue vehicles and a team of highly trained and dedicated employees. Disaster Response: Medshore s Disaster management experience is extensive. Medshore currently staffs an ambulance task force that consists of over Fifty (50) personnel and Twenty- Five (25) ambulance that respond under agreement with Federal Authorities and will deploy within 3 hours notification. Medshore is considered one of the key Task Force and has been to every major disaster since In 2009, Medshore was chosen as one of the primary response teams to provide EMS assistance in Washington, DC during the Presidential Inauguration. Personnel assign to the Medshore Special Operations Response Team are considered the elite. Personnel are selfsustaining for fourteen (14) days and have evacuated hundreds of patients and coordinated facility evacuations for some of the largest facilities in the disaster stricken area. Medshore personnel have spent months providing services to these areas. Hurricanes: Andrew, Floyd, Katrina, Rita, Dean, Ike, Gustav, Irene. Isaac and Sandy, MEDSHORE WAS THERE!

5 YOUR IN GOOD HANDS Medshore Ambulance Service believes that one of the most important aspects of our organization is employing the right people. Medshore has a responsibility to ensure that personnel that serve you, are knowledgeable and of the highest ethical and professional standards. Every applicant at Medshore undergoes an extensive: 1. Personal Interview 2. Written Examination 3. Character Reference Check 4. Criminal Background/ Medicare Fraud Abuse Check 2. Drug Testing 3. Driving Record Review 4. Department of Transportation Physical 5. T.B. Testing Upon completion of the aforementioned items, the applicant is scheduled for an orientation program conducted by the Compliance & Professional Standards Department. The orientation program encompasses classroom and third person ride-a-long with a Medshore Field Training Officer. Each new employee is on a six-month probationary status and evaluated at 90 days and six months to determine their suitability. Professional training is an ongoing process at Medshore. All EMT s and Paramedics must recertify every three years. Medshore conducts a South Carolina State approved In-service Education Program that exceeds the National Registry and State recertification requirements. All training is conducted in our state of the art training center on a monthly basis. In addition to maintaining their state and/or national registry certification, Medshore requires all Paramedics and EMT s to maintain several specialty certifications. PART OF THE COMMUNITIES WE SERVE Our vehicles are the most obvious evidence that Medshore Ambulance Service is at work in your community. But look around and you will see us at work in many other ways. Medshore sponsors a Reserve Program for adults, an Explorer Post for youths, and a shadow program in conjunction with several area high schools. These programs allow participants to ride with field crews and gain exposure to the field of Emergency Medical Services. Medshore provides speakers or demonstrations to many civic and professional organizations, schools, churches and/or other entities. Our speakers are very experienced and have a tremendous background in EMS education, as well as public speaking. Presentations explore topics such as Medshore services, EMS careers, advanced medical directives, preparing for emergencies, and more. Educating our children about safety can be challenging. Medshore utilizes Andy the talking, moving ambulance robot to make it fun to learn about safety. Medshore Ambulance Service conducts over a 1000 car safety seat checks a year in our Greenville Operations.

6 MEDSHORE OPERATIONS MANAGERS MEDSHORE CHIEF OFFICERS Rodney Wilson Anderson Manager Jerry Culbertson Greenville Manager Greg Kitchens Columbia Manager MEDICARE COVERAGE Medicare covers non-emergency scheduled ambulance service which is medically necessary. Here are the Who, When, and Where: DON MCCOWN Chief Compliance & Professional Standards Officer SCOTT LEISAK Chief Administrative Officer WHO? A patient with at least ONE of the following conditions: Is bed confined or requires restraint Is too weak or ill to be moved any other way Is an invalid with poor significant medical history (e.g. stroke or paralysis, poor heart condition, later stages of diabetes, terminal cancer, severe renal failure ) Is confused about or not aware of surroundings (due to sedation, dementia, Alzheimer s, stroke ) Must remain immobile due to fracture or fear of fracture WHEN? When he or she is admitted or discharge or when transportation is needed for diagnostic or therapeutic procedures not available at the present facility. These include but are not limited to the following. If in doubt, please call us. Chemotherapy, CAT scans, dialysis, MRIs, radiation, ultrasound, X-rays, etc. Treatment of decubitus ulcers Surgeries and pre/post surgical diagnostic testing WHERE? From hospital to hospital (higher level of care) nursing facility or residence. From nursing facility to hospital, or out-patient clinic From physician s office to hospital From private residence to hospital Medicare does NOT cover Wheelchair or courtesy transports Transports for routine medical exams Patients residence to physician s office REQUEST FOR SERVICE Call us for service 24 hours-a-day, seven days a week. Because being there when you need us is important. For Emergency, Non Emergency Ambulance or to Schedule Ambulance or Wheelchair Services, Please Contact: ANDERSON GREENVILLE COLUMBIA WHEN SECONDS COUNT, YOU CAN COUNT ON US! Medshore Ambulance Service P.O. Box North Fant Street Anderson, SC Ph Fax If you need clarification on any transport or assistance with financial arrangements, please contact any of our friendly Customer Service Representatives. Each Representative is well versed on Medicare, Medicaid, and Private Insurance. They can assist you with getting your transport approved or offer viable alternatives. Remember, our team is dedicated to serving you.

7 WHEN MEDICAL EMERGENCIES ARISE; Prompt skilled attention can mean the difference between life and death. That s why more and more Upstate South Carolina residents and health care institutions rely on Medshore Ambulance Service for their emergency and non-emergency medical care and transportation needs. More than 35 years of life-saving experience, Medshore Ambulance offers one of the most competent and rapid response teams in the Southeast. Employing over 300 dedicated paramedics, emergency medical technicians (EMT s), medical transport technicians (MTT s) and support staff that stand ready to assist you 24 hours a day, seven days a week. One call to our 24-hour communications center, and our highly trained prehospital team will be on the way to care for you with state of the art medical equipment. We provide the highest quality life support and medical transportation services available Only a hospital could duplicate our full service emergency medical capabilities. A TEAM READY TO SERVE YOU! FANT STREET ANDERSON, SC #1 MEDSHORE WAY GREENVILLE, SC SUNSET BLVD WEST COLUMBIA, SC