Extended Warranty. Inchcape Protected

Transcription

1 Extended Warranty Inchcape Protected

2

3 Welcome to Inchcape 160 Years of History Our story started in 1847 and is the tale of a great commercial dynasty founded by four intrepid Scotsmen who shared the pioneering spirit, and who dared to create a trading empire. Shipping merchants by trade, they were always looking to innovate and stay one step ahead of the competition. These courageous and visionary businessmen grew their company to international success, and established the reputation of caring for their customers that survives them. Inchcape Today Today, we are one of the world s largest independent automotive retailers. Across the far corners of the globe, we sell a car every two minutes! Operating in nearly 25 countries, Inchcape represents 18 brands and serves hundreds of thousands of customers throughout the world. In many markets, we enjoy pole position. We are determined to follow in the footsteps of our forefathers and become the retail motor industry leader of the 21st Century. Our Core Purpose At its heart, our focus is to create an experience for you, our customer, that exceeds your expectation. We make dreams happen for you, and in fulfilling those dreams we ve set ourselves a challenge we want to be the team that creates the Ultimate Customer Experience in automotive retailing. We know it s ambitious... but we know we are the team that can do it for you /10 Dear Valued Customer Thank you for purchasing your vehicle from an Inchcape Retail Centre. Inchcape is part of the largest Automotive Retail group in the world you are in safe hands. We appreciate the opportunity you have given us and will endeavour to make this purchase experience professional and pleasurable. The Inchcape Protected warranty provides you with additional protection for your vehicle within the limits and guidelines of the particular plan that you have chosen, as set out in this booklet. So, welcome to Inchcape you have the security of dealing with the world s largest independent automotive retailer, I trust you enjoy your car and we look forward to servicing your needs into the future. Robert Whiten Director Inchcape Automotive Retail For more information please visit us at 1

4 What is Inchcape Protected? Customer satisfaction is the aim of the Inchcape Protected Warranty. Inchcape Protected Standard Cover Warranty provides you with up to 3 years protection AFTER the manufacturer s warranty has expired. It helps protect the value of your vehicle as a result of consistent, regular servicing. We will provide Fixed Price servicing, after the Manufacturer s Warranty has expired, setting the price for our minimum service schedule required to maintain this plan. Quality repairs are performed by qualified technicians with the latest technology and equipment. You enjoy the benefits of a relationship with a company whose ethos is Customer 1st. The Inchcape brand is internationally renowned and has been trading for over 100 years. Protecting you will protect our reputation, giving you confidence and long-term support. Easy to Claim - Simply call one of our Inchcape Protected Dealer service departments. At claim time, you have the reassurance that is provided by our determination to retain you as a client when you next purchase a car. Free parts and labour repairs anywhere in Australia.* * The benefits under this Warranty Plan are capped to the limits of liability indicated under LIMITS OF LIABILITY on the Customer Contract Page. This Warranty Plan and related documentation provided by Harrier-National is copyright with all rights reserved. Under the copyright laws, the Warranty Plan procedures and documentation may not be copied in whole or in part, without the written consent of Harrier-National (Sales) Pty Limited A.C.N This Mechanical Protection Warranty Plan is not an insurance policy. It is a contract between You and the Company, designed to ensure that your vehicle is maintained to a standard that will help protect you from costly repairs to defective parts. This plan does not completely insure you from ever needing to pay repair expenses on your vehicle. 2

5

6 The Warranty Plan The Company agrees that in the event of any failure* of any Covered Component, it will repair or replace such component using parts of a like kind and quality, to acceptable working condition, to the extent of the limits of the Warranty Plan, provided that the Customer has observed the conditions and terms of the Warranty Plan. Covered Components will vary depending upon whether you have an Inchcape Protected Standard Cover Warranty Plan or an Inchcape Protected Premium Cover Warranty Plan. *Failure means the inability of any Covered Component to satisfactorily perform the function for which it was designed. Which Warranty Plan covers my vehicle? All Inchcape Protected vehicles come with the Inchcape Protected Standard Cover Warranty Plan. Some vehicles may be covered by the Inchcape Protected Premium Cover Warranty Plan for an additional cost. The type of Warranty Plan that your Vehicle is covered by is specified next to Warranty Type on the Customer Contract Page. Period of Cover The conditions of the Contract commence at the Delivery Date and the benefits commence on the later to occur of either the Delivery Date, the expiry of any Manufacturer s express warranty, or Dealership s Statutory Warranty provided with the Vehicle ( Benefits Commencement Date ). The term of the Contract shall continue until the earlier to occur of the date that is 3 years from the Benefits Commencement Date or the Vehicle travelling in excess of the Expiry Kilometres, unless otherwise determined in accordance with the terms of the Contract. Limits of Liability 4 Limits of liability of this Warranty Plan shall be those indicated under LIMITS OF LIABILITY shown on the Customer Contract Page in this booklet.

7 What do I need to do? You will enjoy the benefits of the Inchcape Protected Warranty if the Vehicle is serviced by an Inchcape Protected Dealer, during both the Manufacturer s Warranty (in accordance with the manufacturer s requirements) and also the Inchcape Protected Warranty until both periods expire. After the expiry of the Manufacturer s Warranty period and upon commencement of the Inchcape Protected Warranty, you can enjoy the Inchcape Protected six month or 10,000 km (whichever occurs first) fixed price service plan on page 7. It is the responsibility of the Customer to ensure these services are performed and that the service details are recorded correctly on Your Warranty Plan documents. Failure to do so will void the Warranty Plan without further notice. It is the responsibility of the Customer to check coolant and oil levels on a regular basis. The Company will not be responsible for failure due to lack of appropriate oil or coolant. Repair Procedure In the event of any failure likely to give rise to a claim under this Warranty Plan, the Customer shall, as soon as is reasonably possible: 1. If the Vehicle is drivable, bring it to an Inchcape Protected Dealer workshop. One of our customer service representatives will then contact the Warranty Plan Administrator for verification of cover. Your Warranty Plan booklet must be presented, with up-todate servicing records, when booking your Vehicle for repairs. 2. If the Vehicle is undrivable, or if to drive it could cause further damage, it is Your responsibility to have the Vehicle towed to an Inchcape Protected Dealer workshop. The Company will not be responsible for any repairs or replacements carried out by persons other than Inchcape Protected Dealer staff. 3. If a failure occurs outside a 50km radius from an Inchcape Protected Dealer workshop, please contact the Warranty Plan Administrator, on , to obtain an order number and/or work authority, before commencing repairs. Repairs can only be performed by an approved Licensed Motor Vehicle repairer. Only if this is done correctly will You (or the repairer) be reimbursed. 5

8

9 Fixed Price Servicing Warranty Plan Term and Servicing Requirements Thank you for purchasing Your Inchcape Protected quality Vehicle. The conditions of the contract commence on the Delivery Date and the benefits commence on the Benefits Commencement Date. Subject to your compliance with the conditions contained in this booklet, the term of the Contract shall continue until the earlier to occur of the date that it is 3 years from the Benefits Commencement Date or the Vehicle travelling in excess of the Expiry Kilometres, unless otherwise determined in accordance with the terms of the Contract. To avoid any misunderstanding, please read this carefully. An important condition of the Warranty Plan, is that the Vehicle must be serviced by an Inchcape Protected Dealer, during both the Manufacturer s Warranty term (in accordance with the manufacturer s requirements) and also the Inchcape Protected Warranty term until both periods expire. After the expiry of the Manufacturer s Warranty period and upon commencement of the Inchcape Protected Warranty period, you can enjoy the Inchcape Protected six month or 10,000 km (whichever occurs first) fixed price service plan. It is the responsibility of the Customer to ensure these services are performed and that the service details are recorded correctly on Your Warranty Plan documents. Failure to do so will void the Warranty Plan without further notice. It is the responsibility of the Customer to check coolant and oil levels on a regular basis. The Company will not be responsible for failure due to lack of appropriate oil or coolant. In simple terms, the Company will repair or replace covered components, to the limits of the warranty plan, if you have the vehicle serviced by an Inchcape Protected dealer. After the expiry of any Manufacturer s Warranty period we will agree to service your Vehicle under the Inchcape Protected six-monthly/10,000 km fixed price service plan at the price quoted on the Customer Contract Page. The Inchcape Protected six-monthly/10,000 km fixed price service plan includes: Oil change with quality brand motor oil Replace oil filter Check condition of automatic transmission fluid (where applicable) Lube all doors and locks as required Check and top up all fluid levels including battery, brake, power steering, radiator and windscreen washers Inspect engine belts (external only) Inspect condition and pressure of all tyres, including spare Inspect cooling system Inspect complete exhaust system Check front and rear brake material and rotors for excessive wear Check operation and adjust hand brake Check condition of air filter Check operation of all lights Check operation of all instruments Test wipers and inspect wiper blades Check air conditioning operation (where fitted) Check steering and all suspension components Complete visual inspection of under carriage Conduct road test Total price including parts, oil & labour is shown on your Customer Contract Page. Servicing is necessary to maintain your Vehicle in good condition. You will be advised of any defect found. Any items covered by the Warranty Plan will be repaired at a mutually convenient time in accordance with the terms of the plan. In the event any additional work is required, we will refer any other required repairs or defects outside of this warranty, to you for your approval, prior to any work being commenced. Please note that whilst the Inchcape Protected fixed price service plan is intended to cover part of your Vehicle s regular servicing needs during its lifetime, it is NOT a substitute for the full Manufacturer s service requirements for your Vehicle. In order to meet the Manufacturer s service requirements your Vehicle will require additional periodical maintenance on specific items from time to time. These will be at additional cost to you. For example, automatic transmission servicing, timing belt replacement, spark plugs, brake fluid or engine coolant replacement will be required at the manufacturer s recommended intervals. 7

10 Inchcape Protected covers: Standard Cover ENGINE: All internally lubricated parts, including: Pistons, Piston Rings & Pins, Crankshaft & Main Bearings, Connecting Rods & Rod Bearings, Camshaft, Timing Chains or Gears, Rocker Arms, Valves & Springs, Valve Guides & Seats, Push Rods & Lifters, Oil Pump. Excluded from this cover are: Cylinder Head(s), Engine Block or Barrels or blown Head Gaskets. DIFFERENTIAL & DRIVELINE: Bearings, Centre Bearings, Half Shafts, U & CV Joints, U-Bolts, Crown Wheel & Pinion, Gears, Limited Slip Clutch Pack, Drive Shafts, Drive Axle Housing If Damages Are Due To Failure Of Internally Lubricated Components. BRAKING SYSTEM Calipers, Hydraulic Lines, Master Cylinder, Vacuum Boosters, Wheel Cylinders. SUSPENSION: Front Suspension Only. Control Arms, Radius Rods & Bushes, Top & Bottom Ball Joints, Wheel Bearings & Stub Axles, Sway Bar Bushes. FUEL MANAGEMENT SYSTEM: Fuel Pumps, Injector Pump, Injectors. TRANSMISSION: Internally Lubricated Parts Only. Transmission Case If Damages Are Due To Failure Of Internally Lubricated Components. CLUTCH ASSEMBLY Pressure Plate, Clutch Fork, Thrust Race Bearing, Clutch Master & Slave Cylinder. COOLING SYSTEM Electric Fan Thermostat, Fan Hub, Thermostat, Water Pump, Radiator Cooling Fan Motor. ELECTRONICS & ELECTRO-MECHANICAL Engine Management Computer, Starter Motor, Wiper Motor, Voltage Regulator, Alternator. 8

11 Inchcape Protected covers: (continued) Standard Cover STEERING Idler Arms, Power Steering Pump, Steering Rack, Tie Rod Ends, Power Steer Box, Pitman Arms. AIR CONDITIONING Compressor, Compressor Clutch. BODY INTERIOR None OTHER Seals & Gaskets will be replaced only when such replacement is required in the normal course of repair of a covered component. 9

12 What is not covered 10 The benefits of this Warranty Plan apply only to Covered Components. Any parts not listed as Covered Components are specifically excluded. The benefits are capped to the limits of liability indicated under LIMITS OF LIABILITY on the Customer Contract Page. This Contract does NOT cover the following: 1. Any failure caused by a failure to perform required servicing, or any failure caused by the lack of proper and necessary maintenance. 2. Any failure due to the lack of oil or coolant, excessive use of oil, overheating, fuel contamination or use of incorrect grade of fuel, coolant or oil. 3. Any part that is not a Covered Component, or which would normally be regarded as maintenance items, such as, but not limited to, brake pads, brake rotors, clutch plates, spark plugs, light bulbs, batteries, oils, filters, tyres, hoses, fan and timing belts, shock absorbers, struts, or any other component recommended by the Manufacturer for periodic replacement. 4. Seals and gaskets will be replaced under this Warranty Plan only when such replacement is required in the normal course of repair of a Covered Component. 5. Any modifications made or any affected components on the Vehicle after the Delivery Date from the Company, unless fitted by an Inchcape Protected Dealer, or with written approval for inclusion by an Inchcape Protected Dealer. 6. Failure caused by rust or corrosion of any kind or caused by environmental conditions including acid rain, industrial fall out, salt, sand, stones, tree sap, bark or leaves, bird or animal droppings. 7. Any inherent faults or defective parts subject to recall by the Manufacturer, or any such parts recommended for replacement by the Manufacturer through inability to meet normal performance requirements. 8. Any expense, loss or damage caused by/in towing, collision, forced impact, breakage of glass, missiles, falling objects, fire, theft or larceny, explosion, earthquake, windstorm, hail, water, flood, malicious mischief or vandalism, riot or civil commotion, lightning, nuclear contamination, freezing, smoke, or other acts of God or from any other cause whatsoever except as provided in this Warranty Plan. 9. This Warranty Plan does not cover consequential damage to, or by, parts that are not Covered Components. 10. All consumables, including but not limited to, oils, coolants, lubricants, additives and air conditioning gas. 11. Damages or loss caused by misuse, negligence or abuse (e.g. loading or towing beyond manufacturer s specifications), or caused by the use of the Vehicle for competitive driving or racing, or testing in preparation thereof, or from use of the Vehicle for any purpose other than for which it was designed. 12. Any liability for death, bodily injury, or damage to other goods or property. 13. Repairs or replacements carried out by persons other than Inchcape Protected Dealer staff or a repairer authorised to undertake the repairs by the Warranty Plan Administrator prior to repair taking place. 14. Ordinary wear and tear. 15. Any form of consequential loss including but not limited to loss of profits, loss of income or business opportunities. 16. Any claims arising from the failure of any electronic device, computer software or computer hardware to function correctly as a consequence of date recognition. 17. Any expenses incurred through recovery of your vehicle such as towing or vehicle removal.

13 General Conditions 1. This Contract is between the Company and the Customer(s) nominated on the Customer Contract Page. 2. The benefits conferred by this Contract are in addition to all other rights and remedies in respect of the Customer which the consumer has under the Trade Practices Act 1974 (Cth) and similar State and Territory laws. 3. It is the responsibility of the Customer to minimise, where possible, the liability of the Company. Driving the Vehicle when to do so may cause further damage may void this Contract. 4. Should any false statement be made by the Customer or any person acting on the Customer s behalf or otherwise, with the Customer s knowledge, in support of any claim, or if the odometer has been tampered with, made inoperative or altered, then this Contract will become null and void and the Customer s rights to claim shall be forfeited in respect of all past, present and future claims. 5. In the event of any breach of the terms and conditions of the Contract by the Customer, the Company reserves the right to cancel the Contract. 6. If the nominated Vehicle has been used for competitive driving or racing, or has been tested in preparation thereof, or has been used for any purpose other than for which it was designed, then this Contract is immediately deemed to be null and void and all rights forfeited. 7. This Contract is not transferable. Accordingly, any purchaser of your vehicle will not be covered by this Warranty Plan. 8. All headings in this document have been inserted for the purpose of ease of reference only. They do not affect the meaning or interpretation of it. 11

14 Definitions 12 For the purposes of this document, the following terms have the following meanings unless the context requires otherwise: Benefits Commencement Date means the later to occur of either the Delivery Date, the expiry of any Manufacturer s Express Warranty, or Dealership s Statutory Warranty period with the vehicle. Company means the Company which owns and operates the Inchcape Protected Dealer, the dealership stamp of whom appears on the Customer Contract Page. Note: All dealers in the Inchcape Protected Dealer Network are owned and operated by either Inchcape Automotive Retail Pty Limited ABN ( IAR ) or Keystar Motors Pty Limited ABN ( Keystar ). IAR and Keystar are related bodies corporate as defined in the Corporations Act 2001 (Cth). Contract means the contract formed between You and the Company upon your signing of the Customer Contract Page and receipt by the Company of any amount payable in respect of the Warranty Plan, such contract being on the terms and conditions set out in this booklet and on the Customer Contract Page. Covered Component means the parts listed under PARTS COVERED - Inchcape Protected Standard Cover on pages 8-9 of this booklet. Customer and You means the customer whose name and details appear on the Customer Contract Page, being the person who has purchased the Vehicle to which this Warranty Plan relates. Your has a corresponding meaning. Customer Contract Page means the application page affixed to the inside cover of this Warranty Plan booklet. Delivery Date means the date upon which You take delivery of the Vehicle. Expiry Kilometres means the number of kilometres specified next to the words Expiry Kilometres on the Customer Contract Page. Inchcape Protected Dealer, means one of the dealer s listed under the heading Inchcape Protected Dealer Network on the inside back cover of this Warranty Plan booklet, or otherwise listed as an Inchcape Protected Dealer on the Inchcape Protected website ( Limits of Liability means the maximum liability the Company agrees to undertake pursuant to the Contract as more clearly described under the heading Limits of Liability on the Customer Contract Page. Manufacturer means the entity that manufactured or imported your Vehicle into Australia, and which has provided an express Manufacturer s warranty over the Vehicle when sold as new. Warranty Plan means the warranty plan covering your Vehicle, the terms and conditions of which are set out in this booklet and the Customer Contract Page. This Warranty Plan may either be an Inchcape Protected Standard Cover Warranty Plan or an Inchcape Protected Premium Cover Warranty Plan. The type of Warranty Plan that your Vehicle is covered by is specified next to Warranty Type on the Customer Contract Page. Warranty Plan Administrator means Harrier-National (Sales) Pty Ltd ABN Vehicle means the quality vehicle purchased from an Inchcape Protected Dealer to which this Warranty Plan relates, the details of which appear on the Customer Contract Page.

15

16

17 Note: Please ensure your owner s manual or manufacturer s service handbook (if available) is correctly stamped, along with this booklet. Service Advice No.1 Date Serviced: / / Odometer Reading: Dealership Stamp Service Advice No.2 Date Serviced: / / Odometer Reading: Dealership Stamp Service Advice No.3 Date Serviced: / / Odometer Reading: Dealership Stamp Service Advice No.4 Date Serviced: / / Odometer Reading: Dealership Stamp Service Advice No.5 Date Serviced: / / Odometer Reading: Dealership Stamp Service Advice No.6 Date Serviced: / / Odometer Reading: Dealership Stamp Service Advice No.7 Date Serviced: / / Odometer Reading: Dealership Stamp Service Advice No.8 Date Serviced: / / Odometer Reading: Dealership Stamp Service Advice No.9 Date Serviced: / / Odometer Reading: Dealership Stamp Service Advice No.10 Date Serviced: / / Odometer Reading: Dealership Stamp 15

18 Authorised Service Centres QUEENSLAND Keystar Autoworld Redcliffe 735 Deception Bay Road, Rothwell P Keystar Autoworld Morayfield Morayfield Road, Morayfield P Keystar Autoworld Bribie Island - Service 189 First Avenue, Bongaree P NEW SOUTH WALES Chatswood Classic Cars - Service 43 Hotham Parade, Artarmon P The Denlo Group - Volkswagen - Service Unit 12, 148 James Ruse Drive, Parramatta P Denlo Isuzu Ute Service Church St, Parramatta P Narellan Isuzu Ute Service Unit 4, Exchange Pde, Narellan P Denlo Subaru Service Unit 11, 148 James Ruse Drive, Parramatta P Subaru Service Castle Hill Unit 9, 15 Carrington Road, Castle Hill P Subaru Service Blue Mountains 3 Tayler Road, Valley Heights P Subaru Service Campbelltown 13 Watsford Road, Campbelltown P Subaru Service Narellan Unit 4, Exchange Parade, Narellan P Subaru Service Penrith 2 Cassola Place, Penrith P Subaru Service Lindfield 283 Pacific Highway, Lindfield P Subaru Service Artarmon 65 Whiting Street, Artarmon P Subaru Service Waitara Pacific Highway Waitara P VICTORIA Subaru Docklands 99 Lorimer Street, Southbank P Subaru Doncaster 49 Carawatha Road, Doncaster P Subaru Fountain Gate 1 Prestige Place, Narre Warren P Subaru Glen Waverley Cnr Ferntree Gully Road & Rosemary Court, Glen Waverley P Subaru Mentone 25 Nepean Highway, Mentone P Subaru Service Camberwell Redfern Road, East Hawthorn P Subaru Service Ringwood 401 Maroondah Highway, Ringwood P QUEENSLAND NEW SOUTH WALES Sydney Brisbane VICTORIA For sales enquiries or to book your service online visit Melbourne 16 To contact our Inchcape Protected National Contact Centre call or visit our website at

19

20