GovHK: One-stop Portal to Deliver Citizen-centric Services. Linda So Deputy Government Chief Information Officer HKSAR Government
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1 GovHK: One-stop Portal to Deliver Citizen-centric Services Linda So Deputy Government Chief Information Officer HKSAR Government 1
2 Vision for the e-government programme Use information technology to provide citizen-centric services that promote an accessible, accountable and efficient government and contribute to Hong Kong s achievement as a leading digital city. 2
3 Mission Specifically, our mission is to - Serve the community by providing integrated, customer-centric e-services which deliver increased value Transform the government by business process re-engineering Promote a conducive e-environment for e-business to flourish 3
4 Evolution of e-services First Wave Departmental websites for hosting online information and e-services Government Information Centre ( Public-private partnership ESDlife portal 4
5 Achievements Online services introduced for 90% of services amenable to electronic delivery target met in 2003 Some 1,200 e-services, including 49 hosted by ESDlife The ESD Scheme won - Stockholm Challenge Award in Asia Best Practice Award (in the e-government category) at the World Summit Award in
6 Achievements (as at end 2005) Households PC penetration at 70% Internet connection at 65% Large Corporations PC penetration at 98% Internet connection at 92% SMEs PC penetration at 56% to 89% Internet connection at 51% to 84% 1.7M persons aged 15 and above (29.4%) used online Government services in
7 Operational Mode under First Phase Bureaux and Departments e-services e-services e-services e-services e-services Customers 7
8 Model of E-Government Service Delivery Under First Phase Department A Bureau H ESDlife - hosting 49 e-services Department B Department C Bureau I Government Information Centre - providing access to over 200 governmental websites hosting over 1,200 e-services Department D Department E Department F Bureau J Bureau K Bureau L Department G Bureau M 8
9 Areas requiring improvement Government-centric delivery, silo approach Proliferation of websites - accessibility problem for users unfamiliar with departmental divisions - Relatively low utilisation for e-services 9
10 Evolution of e-government: Next Wave One-stop shop for online government information & services Content organised around citizens interests and needs - user groups/service clusters Customer engagement during development process and after project goes live Interactive & progressive development process 10
11 Demonstration 11
12 Launch Timetable & Approach Internal preview within Government Trial use invitation posted on GIC Special invitation to selected user groups Online survey Announcement about planned decommissioning of GIC Decommission GIC Local & overseas promotion Official Launch Introduction of private-sector contents/services ESD reprovisioning Soft Launch End Jun 06 Sep 06 Nov/Dec 06 Feb/Mar 07 Jul 07 Jan 08 12
13 Enhancement under planning Enriching content - youth portal - re-provisioning of business entry portal - provision of geospatial information Improving e-services - back-end interface - joined-up services - one-stop information subscription service - private sector value-added services 13
14 Other E-Government Initiatives e-procurement - pilot projects for further roll out in Government Electronic document management - improve data accessibility, integrity, security and operational efficiency - savings in paper, storage and manpower 14
15 The Next Wave of E-Government Increased Value to Citizens & Business Presence Information Publishing Interaction E-Forms Submission Transaction Multi- Functional Government Services Hong Kong Transformation Citizen-Centric Joined-up Services Value-added integration with commerce content Seamless Government Services Stages of E-Government 15
16 Challenges Joining up services across different organisations Information sharing Information security and privacy Delivering efficiency while maintaining inclusion 16
17 Challenges Further Ahead Realising policy objectives by integrating technology in daily business and operation - e-government will no longer be viewed as a separate programme - integration spans government, private sector and voluntary agencies 17
18 Thank You 18
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