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1 Oracle Cloud Known Issues for Trial and Paid Subscriptions Release 15.3 E August 2015 Documentation for Oracle Cloud administrators that lists the known issues related to subscription of Oracle Cloud serices.

2 Oracle Cloud Known Issues for Trial and Paid Subscriptions, Release 15.3 E Copyright 2014, 2015, Oracle and/or its affiliates. All rights resered. Primary Author: Oracle Corporation This software and related documentation are proided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reerse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. If this is software or related documentation that is deliered to the U.S. Goernment or anyone licensing it on behalf of the U.S. Goernment, then the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, deliered to U.S. Goernment end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agencyspecific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Goernment. This software or hardware is deeloped for general use in a ariety of information management applications. It is not deeloped or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. Oracle and Jaa are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respectie owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Adanced Micro Deices. UNIX is a registered trademark of The Open Group. This software or hardware and documentation may proide access to or information about content, products, and serices from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and serices unless otherwise set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or serices, except as set forth in an applicable agreement between you and Oracle.

3 Contents Preface... Audience... Documentation Accessibility... Related Documents... Conentions... 1 Known Issues Some Predefined Roles Inadertently Listed on the Custom Roles Tab SFTP User for Oracle Jaa Cloud Serice Changed After Migration Automatic Session Timeouts Cannot Be Extended by an End User Oracle Password Expires After 90 Days in DBaaS Instances Problems Switching Identity Domains When Signing In Index iii

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5 Preface Known Issues for Trial and Paid Subscriptions describes the issues for the My Account and My Serices applications. Topics: Audience Documentation Accessibility Related Documents Conentions Audience This document is primarily for administrators who are responsible for proisioning an Oracle Cloud serice. Documentation Accessibility Related Documents Conentions For information about Oracle's commitment to accessibility, isit the Oracle Accessibility Program website at ctx=acc&id=docacc. Access to Oracle Support Oracle customers that hae purchased support hae access to electronic support through My Oracle Support. For information, isit topic/lookup?ctx=acc&id=info or isit topic/lookup?ctx=acc&id=trs if you are hearing impaired. See documentation, ideos, and tutorials for trial and paid subscriptions. The following text conentions are used in this document: Conention boldface Meaning Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.

6 Conention italic monospace Meaning Italic type indicates book titles, emphasis, or placeholder ariables for which you supply particular alues. Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter. i

7 1 Known Issues This section describes issues associated with managing trial and paid serices in Oracle Cloud. Topics: Some Predefined Roles Inadertently Listed on the Custom Roles Tab SFTP User for Oracle Jaa Cloud Serice Changed After Migration Automatic Session Timeouts Cannot Be Extended by an End User Oracle Password Expires After 90 Days in DBaaS Instances Problems Switching Identity Domains When Signing In Some Predefined Roles Inadertently Listed on the Custom Roles Tab When you actiate a paid subscription to an Oracle Cloud serice, you enter a name for the serice and a name for its identity domain. If you specify the same name for both your serice and its identity domain, then the My Serices application inadertently displays some of the predefined roles in the Custom Roles tab on the Security page. This is incorrect. All Oracle Cloud predefined roles should be displayed on the Roles tab. The Batch Assign Role button, which appears on both the Roles tab and the Custom Roles tab, lets you assign one role to a group of user accounts. Because of the known issue, remember to check each tab for the predefined role you want to assign. Note that this bug does not affect the list of roles displayed in the Add User dialog box. When you create or modify a single user account, the Add User dialog box shows the complete list of roles (predefined and custom) that you can assign to a user. SFTP User for Oracle Jaa Cloud Serice Changed After Migration When Oracle Jaa Cloud Serice is migrated, the system creates a new SFTP user account for the serice. Your former serice SFTP user account for your Oracle Cloud Jaa Serice will no longer work. To retriee information about your new serice SFTP account: Task 1 Retriee Information About Your New Serice SFTP Account 1. Sign in to My Serices. Known Issues 1-1

8 Automatic Session Timeouts Cannot Be Extended by an End User 2. Click the name of the Oracle Jaa Cloud Serice to go to the details page for the serice. 3. Scroll to the Additional Information section. 4. Look at the following fields for information about your new SFTP account: - Serice SFTP Host & Port - Serice SFTP User Name 5. Remember the user name because you need it to configure the password. Task 2 Configure or Change the Password for an SFTP Account 1. Sign in to My Serices. 2. Click Security. 3. Click the SFTP Users tab. 4. Find the user name for your serice SFTP account. 5. Click the Menu icon and select Reset Password. 6. Follow the on-screen instructions to reset the password. Automatic Session Timeouts Cannot Be Extended by an End User The Oracle Cloud user interface has different timeouts in effect (maximum idle time and maximum session time), which cannot be extended by an end user. The maximum idle time length will depend on the user's current context. If the user has authenticated with Oracle Identity Management (for example, to sign in to My Serices), the maximum idle time is 30 minutes. If the user has authenticated with Oracle Single Sign-On (for example, to sign in to My Account), the maximum idle time is 60 minutes. The maximum session time for both scenarios is always 480 minutes (8 hours). When any of these timeouts are reached, the session will silently expire and the next time the user tries to perform an action, any unsaed changes will be lost. When a session has expired, the user is redirected. The destination page also depends on the user's current context. If the user has authenticated with Oracle Identity Management, the Oracle Identity Management Sign In page opens and the user must re-authenticate. If the user has authenticated with Oracle Single Sign-On (SSO), then the redirect destination depends on whether the SSO session has expired. If the SSO session has expired, the SSO page opens and the user must re-authenticate. If the SSO session has not expired, the current page the user is iewing will reload (but any unsaed changes will be lost). Oracle Password Expires After 90 Days in DBaaS Instances Currently, in Database as a Serice (DBaaS) instances, the password for the oracle user expires after 90 days from the date of proisioning. After proisioning the DBaaS instance, you can change the password expiry setting to neer expire the password for the oracle user: 1. Connect to the DBaaS instance as the opc user. 1-2 Known Issues for Trial and Paid Subscriptions

9 Problems Switching Identity Domains When Signing In 2. Run the following command to become the root user: sudo sh 3. Run the following chage command to neer expire the password for the oracle user: /usr/bin/chage -I -1 -m 0 -M E -1 oracle Problems Switching Identity Domains When Signing In Currently, you may not be able to switch identity domains when signing in to an Oracle Cloud serice in another identity domain. The browser remembers the identity domain name that was entered last and automatically logs you into the same identity domain. To switch the identity domain: 1. Clear your browser s cache. Specifically, clear the cookie with the key OAM_PREFS set by *.oraclecloud.com.. 2. Close the browser window and open it again. 3. Sign in to the My Serices application. See Signing In to the My Serices Application 4. Enter your user name, password, and the name of the required identity domain. 5. Click Sign In. Note: If you are frequently switching between identity domains, use the priate browsing mode (sometimes called incognito mode) in your browser instead of clearing the cache. Known Issues 1-3

10 Problems Switching Identity Domains When Signing In 1-4 Known Issues for Trial and Paid Subscriptions