Oracle. Human Capital Management Cloud Using Workforce Reputation Management. Release 11. This guide also applies to on-premise implementations

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1 Oracle Human Capital Management Cloud Using Workforce Reputation Management Release 11 This guide also applies to on-premise implementations

2 Oracle Human Capital Management Cloud Part Number E Copyright , Oracle and/or its affiliates. All rights reserved. Author: Hema Hardikar This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/ or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. Oracle and Java are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. This software or hardware and documentation may provide access to or information on content, products and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services. For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at ctx=acc&id=docacc Access electronic support through My Oracle Support:

3 Contents Preface i 1 Overview 1 Reputation Management: Explained Reputation 3 Reputation: Explained... 3 Social Roles: Explained... 4 Mentorship for Reputation Management: Explained... 4 FAQs for Reputation Compliance and Skills Search 7 Compliance for Reputation Management: Explained... 7 Skills Search for Reputation Management: Explained... 7 FAQs for Compliance and Skills Search... 8

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5 Preface Preface This Preface introduces information sources that can help you use the application and this guide. Oracle Applications Help Use the help icon to access Oracle Applications Help in the application. Note: If you don't see any help icons on your page, click the Show Help button in the global area. Not all pages have help icons. You can also access Oracle Applications Help at Other Guides To find other guides for Oracle Applications Cloud, go to: Oracle Applications Help, and select Documentation Library from the Navigator menu. Oracle Help Center at My Oracle Support Access electronic support through My Oracle Support: (if you are hearing impaired). Oracle Applications Cloud The term Oracle Applications Cloud, where used in this guide, refers to the following suite of cloud services: Oracle Financials Cloud Oracle Human Capital Management Cloud Oracle Procurement Cloud Oracle Project Portfolio Management Cloud Oracle Risk Management Cloud i

6 Preface Oracle Sales Cloud Oracle Supply Chain Management Cloud Oracle Talent Management Cloud Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at Comments and Suggestions Please give us feedback about Oracle Applications Help and guides! Send to: Click your user name in the global area of Oracle Applications Help, and select Send Feedback to Oracle. ii

7 Chapter 1 Overview 1 Overview Reputation Management: Explained Reputation Management enables you to scan workers' internal networks and external social-media applications to locate new talent and monitor the use of social media by workers. Workforce Reputation Subscription Application You can opt to have your social-media use monitored by subscribing to the Workforce Reputation Subscription Application (WRSA). You can subscribe to WRSA from your accounts in Facebook, LinkedIn, Twitter, and XING. Persons subscribed to WRSA can view and manage their reputation profile using the My Reputation page in the simplified user interface. As a Line Manager, you can evaluate and manage the reputation profiles of your team members using the My Team > Reputation page in the simplified user interface. Reputation Management Features Reputation management includes the following features: Reputation Criteria: Six reputation scores that measure a user's social networking behavior. For each of the scores, employees are ranked in comparison with others within their team and throughout the organization. Social Roles: These are assigned to persons based on their behavior within their social network. Roles are further classified as whether primary or secondary. Social Connections: A graphical representation of a person's social network that facilitates viewing a person's firstlevel social connections and drilling down to each connection. Mentorship: Persons can choose to be mentors and allow others to view their reputation profile and send them mentorship requests. This may be for the purpose of increasing reputation scores or improving emphasis in a social role. Compliance: Six social media usage policies that help organizations monitor and manage their employees' social media usage. Related Topics Reputation: Explained Social Roles: Explained Mentorship for Reputation Management: Explained Compliance for Reputation Management: Explained 1

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9 Chapter 2 Reputation 2 Reputation Reputation: Explained Six reputation criteria measure the extent to which people use social media and interact with or influence other users of social media. For each criterion, percentile values rank each person (those who have opted to have their social-media use monitored) in comparison with others. These percentile values are called reputation scores. Reputation Scores As a worker you can view your reputation scores in the My Reputation page in the simplified user-interface. As a manager, you can view the reputation details of your team in the My Team > Reputation page in the simplified user interface. The reputation scores measure: Generosity: How frequently the person reposts other's posts Influence: How often the person's posts are reposted Engagement: Percentage of the person's posts that contain references (for example, posts containing the term http) Activity: How frequently a person posts updates Impact: The size of the person's social network (for example, the number of followers and friends) Clout: How often other people's posts refer to or cite the person My Reputation A chart displays your scores in each reputation criterion, over time (last 7 days, by default). The page also suggests ways to increase your reputation scores, including listing persons as potential mentors on the basis of their social roles and reputation scores. You can send a mentorship request to any of the persons listed. Team Reputation Using the Team Reputation page, you can view the reputation scores of your team and drill down to their reputation details. The page presents the following views: List View: For each worker, you can view the reputation scores in each reputation criterion. Any significant changes in the scores are also indicated, for example, if the scores are rapidly falling or slowly improving. The reputation scores of your direct reports over the last 7 days are displayed by default; you can filter the data by selecting a different time period or population. You can drill down to each worker's reputation scores. Analytic View: You can compare the reputation scores of your reports with the average scores of either your team or the entire company. The reputation scores of your direct reports over the last 7 days are displayed by default; you can filter the data by selecting a different time period or population. Outlier Reports View: In this view, you can display the top and bottom scorers within your team or within the company. 3

10 Chapter 2 Reputation Social Roles: Explained Reputation Management supports assigning social roles to workers based on their online social behaviors. Social roles along with reputation scores can be used to identify and evaluate suitable reputation profiles. Workers can view their own social roles, and managers can view the roles of their workers, using the Reputation > Social Roles page in the simplified userinterface. Role Types Roles are further classified as: Primary: A role is designated as primary based on its measure relative to the other roles owned by the person. The top three roles owned by a person are designated as primary. Primary social roles account for more than 50 percent of a person's social activities and interactions. Secondary: The next two roles that remain after assigning the primary roles are designated as secondary roles. Others: These are the roles remaining after assigning the primary and secondary roles. Social Roles The social roles are: Ambassador: Promotes the team and company brands in a positive light Communicator: Actively reaches out to others and openly shares information Expert: Possesses unique and deep knowledge in one or multiple fields Innovator: Introduces new and unique ideas Leader: Motivates and engages others Knowledge Broker: Has intrinsic knowledge about sources that cannot easily be captured Team Player: Works cooperatively with others towards achieving team goals Related Topics Reputation Management: Explained Mentorship for Reputation Management: Explained Reputation Management supports identifying persons with higher reputation scores or higher emphasis in social roles, and listing them as potential mentors in others' reputation profiles. Mentees can select from the persons listed as potential mentors, and contact them requesting their mentorship. 4

11 Chapter 2 Reputation Mentor Preferences As a mentor, you can view the profiles of your mentees and accept or reject mentorship requests from potential mentees. You can set the following preferences: I want to be a mentor: You will be listed as a potential mentor in others' reputation profiles. I want to suspend my mentorship: You will not be listed as a potential mentor in others' reputation profiles but your existing mentees will remain. I want to opt out of being a mentor: You will not be listed as a potential mentor in others' reputation profiles, and your existing mentees will be removed. Mentee Actions As a mentee, you can: Enhance your social roles: Colleagues having greater status or emphasis in different social roles are listed as potential mentors. You can contact the persons through or send them a mentorship request. Enhance your reputation scores: Colleagues having greater reputation scores in different reputation criteria are listed as potential mentors. You can contact the persons through or send them a mentorship request. Find a mentor from your social connections: A graphical representation of your social connections is displayed; you can find a mentor from among the connections. FAQs for Reputation What's a subject matter expert score? A person's skills are identified and scored using the reputation data obtained from the person's social media profile. You can search for subject matter experts (SME) in specific skills using the Skills Search functionality. An SME score is displayed for each matching person in the search results. This score is based on the person's score in the selected skills and weighting factors applied for the relevance of each skill. In the SME Definition search criterion, you can arrange skills in the order of their relevance. 5

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13 Chapter 3 Compliance and Skills Search 3 Compliance and Skills Search Compliance for Reputation Management: Explained Compliance evaluates persons' adherence to six policies for the use of social media. The application searches postings of persons (who have opted to have their social-media use monitored) for text strings containing terms that suggest a policy may have been violated. It designates each match an issue. The six compliance policies are: No Profanity: Do not post any content that uses profanity, on a blog or social media site. Respect Confidentiality: Not disclose the company's confidential information, including financial and other corporate information that is not public. Respect References: Recognize and respect others' intellectual property rights, including copyrights. Limited use of third-party materials. Non-Disparagement: Do not post anything false, misleading, or embarrassing to another person or entity. Respect others' privacy. Future Offerings: Do not discuss product upgrades or future product releases. Use Disclaimer: Make clear that your opinions are your own and do not necessarily reflect the views of the company. Team Compliance Using the Team Compliance page, you can view the compliance data for your team and drill down to each worker's reputation profile. The page presents the following views: List View: For each worker, you can view the total posts and the number of posts with issues (posts that violate a policy). Any significant changes in the issues are also indicated, for example, if the issues are rapidly falling or slowly improving. You can view the compliance data over different time periods such as last 7 days, month, quarter, or 180 days. You can drill down to each worker's reputation profile. In the reputation profile, you can view the person's compliance details in addition to other reputation data. The compliance details include which social media the post is taken from and what is the relevance of the issue in comparison with other issues. Analytic View: A chart displays the total number of posts and issues over time, and a table lists details of each issue. You can filter the data by changing the population and the time period. Outlier Reports View: In this view, you can display the top and bottom scorers within your team or within the company. Skills Search for Reputation Management: Explained You can search for subject matter experts or candidates matching a job profile, from among workers and their social connections. Use the My Reputation > Skills Search page in the simplified user interface to launch a skills search. 7

14 Chapter 3 Compliance and Skills Search Search Criteria You can search using the following key criteria: Population: Search among workers, nonworkers, or both. Network Sources: Search in all network sources or specific networks such as Facebook or Oracle Social Network (OSN). Reputation: Search for persons based on their reputation profiles, primarily their reputation scores and social roles. Subject Matter Expert (SME) Definition: When you search using this criterion, the search results indicate which skills the person is a SME in, and also display a SME score for the person. The SME score is based on the person's score in the selected skills and weighting factors applied for the relevance of each skill. You can reorder the skills in the SME Definition to change the relevance of the skills. Location: You can search for persons located at a specific distance from your own location. For each of the above search criteria, you can add new values, for example, add a new skill, network source, or a location. You can save your search and retrieve it from the Saved Searches list, eliminating the need to reenter criteria in future searches. Search Results From the search results, you can: Navigate to the person's profile by clicking the person name. Depending on what information a person has made available, you can view the following details for the person: Skills Experience and qualifications A link to the person's profile in different social networks Reputation scores, social roles, and social connections Contact the person through . Navigate to the person's social media profile. FAQs for Compliance and Skills Search What's a subject matter expert score? A person's skills are identified and scored using the reputation data obtained from the person's social media profile. You can search for subject matter experts (SME) in specific skills using the Skills Search functionality. An SME score is displayed for each matching person in the search results. This score is based on the person's score in the selected skills and weighting factors applied for the relevance of each skill. In the SME Definition search criterion, you can arrange skills in the order of their relevance. 8

15 Chapter 3 Compliance and Skills Search What's the difference between Reputation and Compliance? Reputation is a set of six ratings that evaluate the extent to which individuals use social media and how much they interact with and influence other social-media users. Compliance is a set of tests to evaluate potential violations of six social-media-use policies. 9

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