Find the right home loan Choosing the right Credit Card. Dispatch AUTUMN 13 ISSUE 32. Try our Video Call Centre

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1 Dispatch AUTUMN 13 ISSUE 32 Find the right home loan Choosing the right Credit Card Try our Video Call Centre

2 Dispatch The briefing Defence Bank: Australian Lending Awards finalist Defence Bank was recently selected as a finalist in the Best Mutual Bank category of the 2013 Australian Lending Awards. Being selected confirms Defence Bank s industry leading status in the areas of member service, product range and competitive interest rates. To find out more about our great range of Home Loans, call or visit your local branch. Win! Sports watch AUSTRALIAN LENDING AWARDS FINALIST 3 BEST MUTUAL LENDER Whether you re training for an adventure race or simply want the motivation to run a faster 10km, we ve got a great prize to help you stay on track. For your chance to win a Garmin Forerunner 110 sports watch simply tell us about your running goal. Send us your answer with Sports watch in the subject line, along with your member number and phone number to marketing@defencebank. com.au before 30 June The most creative answer will be judged the winner. Money smart tips Small change, big savings Just by making a few small compromises to your spending each day, you can make a big difference to your savings each year. There s no need to give up coffee altogether, but by cutting down your take away coffees by just 2 a week, you can save over $400 a year. Save your change. Put just $5 a day aside, you ll hardly miss it and if you do this every day for a year, then in 365 days you ll have over $1800. Save on books and magazines. Head to your local library, they have everything from cookbooks to travel books and they loan CDs and DVDs too. If there s a magazine you read regularly consider a subscription instead. You ll save up to 40% on the cover price and have it delivered straight to your home. There s no need to sacrifice eating out or heading to the movies, just do it on a cheaper day. Check with your favourite local restaurant and see if they have midweek specials. Most cinemas will have a discount day earlier in the week so see a movie on that day instead. It s quick and easy to change your PIN We ve nearly finished rolling out PIN change machines to all our branches across Australia, so to find out about changing your PIN just visit your local branch. To locate your closest branch go to defencebank.com.au/our-branches or download the Defence Bank App for iphone or Android. 2

3 Dispatch Home loan focus Finding the right home loan When you re in the market for a new home it s crucial that you find the loan which suits your needs. Defence Bank is dedicated to serving ADF members. Our Home Loan Consultants have insight into Defence life and are committed to finding the right home loans for ADF members. Typical of these is Stephen Moss who is based in Canberra and has been a Home Loan Consultant for 6 years. Stephen understands life in the ADF and has helped many Defence Bank members navigate their way through the home loan process. When asked what members should expect when meeting with a Home Loan Consultant for the first time, he said You need to find a Home Loan Consultant that s going to take the time to understand your current financial situation so you can walk away from that initial meeting with home loan options that have been matched to your individual needs and with answers to all of your questions. As Defence Bank are providers of home loans under the Defence Home Ownership Assistance Scheme (DHOAS), Stephen has extensive experience in assisting ADF members who are eligible for the Scheme find the right DHOAS Home Loan. We offer a full suite of DHOAS Home Loan products which can be used to purchase property in both urban and rural areas. Plus we understand the DHOAS Home Loan journey so can walk you through the process. For most people, buying a home will be the most financially and personally significant purchase they make during their lifetime. It s a real advantage being located on base, I m easily accessible to ADF members and can make the loan process more efficient. By way of example I ve worked with many of our members posted overseas and have helped them out by personally dropping off loan documents to their locally based solicitors. To meet your own dedicated Home Loan Consultant who can help you find the right home loan from the extensive Defence Bank range, visit your local branch on base or call Stephen Moss DHOAS Saver Home Loan Great features, great rate > Unlimited free redraw > 100% mortgage offset > No monthly fee 5.59 % p.a. Annual variable rate 5.65 %* p.a. Comparison rate For more information call or visit your local Defence Bank branch. * Comparison rate is based upon $150,000 loan secured loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees and other loan amounts might result in a different comparison rate. Terms, conditions, fees and charges apply and are available on request. Approval subject to the satisfaction of Defence Bank s lending criteria. DHOAS eligibility criteria also apply. 100% mortgage offset available on variable rate loans. Unlimited free redraw minimum amount $100, available on variable rate loans. Interest rates current as at 18 March 2013, and are subject to change. Please refer to defencebank.com.au for current rates.

4 Dispatch In the community Defence Bank in the community DCO days welcome new families ADF bases around Australia celebrated their Defence Community Organisation (DCO) days and Defence Bank was there to welcome new families posting in as well as local ADF members and their families. With events all around Australia, our staff worked hard to ensure Defence Bank stands were packed with great giveaways, fun activities for kids and prizes for the whole family. At Defence Bank, we re committed to the Defence community and recognise the importance of DCO days in welcoming new families and helping them build their community and social networks in a new location. Left: photo by Gavin Smith, Radar magazine (Williamtown) We also welcomed those new to Defence, with Defence Bank staff at ADFA orientation days, Army Recruit welcome presentations at Kapooka and holding free budgeting and finance seminars for young ADF members on bases around Australia. Throughout, Defence Bank remains committed to the Defence community by sponsoring major sporting events, community events and family activities right across Australia. We believe it s important to give back to our members and the community. 4

5 Try our new Video Call Centre Defence Bank has revolutionised customer service with the launch of Australia s first ever Video Call Centre. This new service allows you, our members, to talk face-to-face with a Member Service Officer from the convenience of your home at a time that suits you. Defence Bank CEO, Jon Linehan, believes that it will have enormous benefits for Defence Force personnel, who may at times find it difficult getting to a branch to conduct their business. We know that when people are conducting a major financial transaction, such as applying for a home loan, they prefer being able to do it faceto-face. Now we have the technology to allow this to happen. This new service from Defence Bank, which has been two years in the making, utilises the very latest in technology. Being a member-owned bank we are always looking for better ways to meet the needs of our 90,000 strong membership, many of whom live and or serve in remote locations in Australia or overseas. Defence Bank CEO Jon Linehan demonstrates a live video call Make a Video Call to WIN an ipad mini The Video Call Centre lets you talk to us via a PC or laptop about a Home Loan, Personal Loan or Credit Card application. To make a Video Call: 1 2 Go to defencebank.com.au Book an appointment time 3 Make your Video Call. To celebrate the opening of the Video Call Centre, we re giving away three ipad minis! To enter, simply apply for a Loan or Credit Card via a Video Call and tell us your favourite thing about the new Video Call service. For more information defencebank.com.au click Make a Video Call To enter the competition, during your Video Call, apply for a loan or credit card and tell us what your favourite thing is about the Video Call Centre. Responses will be judged on creativity, with one ipad mini 32GB given away each month from 1 April 2013 to 30 June For full terms and conditions go to defencebank.com.au 5

6 4133 MONTH/YEAR VALID FROM MONTH/YEAR GOOD THRU Dispatch Credit cards Choosing the right Credit Card If you don t have the right type of credit card you could end up paying more in the long run. So, here are a few tips to help you find a card that suits your spending habits. Interest free days cards If you re the type of person that pays off the entire balance of your credit card each month, then a credit card with interest free days might suit you. Some cards offer up to 55 days interest free from the date of purchase, meaning that if you pay back the entire balance on your card each month you could save on interest. Low interest rate cards If you re going to pay off your card in smaller monthly payments then you will want to look for the lowest possible interest rate, some cards even offer a bonus introductory rate. Be careful though, as introductory rates are short term and usually revert back to a much higher ongoing interest rate, so be sure you check the ongoing rate is also competitive. Fees and reward programs Make sure you check the fine print for fees. Firstly look at the annual fee and any fees associated with joining reward or incentive programs. While these programs may seem tempting, you might end up paying for them through higher fees and/or interest. Check the rate Many cards have different rates for purchases, balance transfers and cash advances. If you intend on using your card for cash advances, then make sure you check the cash advance interest rate as it may be higher than the standard rate. Also remember that any interest free days may not apply to cash advances or balance transfers and always check for any extra fees. While many banks offer a confusing array of credit cards with different interest rates and fees, Defence Bank offers one straightforward low rate card. Our True Blue Credit Card has a low six month introductory rate for new card holders and a low ongoing rate. You ll pay the same interest rate on balance transfers, purchases and cash advances. Plus there s up to 55 days interest free on purchases. The Defence Bank True Blue Credit Card has also received a CANSTAR 5 Star Rating, so you know that you re getting a competitive rate and low fees. To find out more about the Defence Bank True Blue Credit Card go to defencebank. com.au or ask at your local branch. Stay true to your limits with our True Blue Credit Card 3.99% p.a. introductory rate* Feel secure and in control of your spending with our True Blue Credit Card s 3.99%p.a. introductory rate,* competitive ongoing rate, low annual fee and up to 55 days interest free. Call or visit your local branch today. Terms, conditions, fees and charges apply and are available on request. Approval subject to satisfaction of Defence Bank lending criteria. Offer not available to existing True Blue Credit Card holders. *The introductory rate is applicable for the first six months, which then converts to the variable credit card interest rate. For current interest rates go to defencebank.com.au Credit Card

7 Call for nominations In accordance with Defence Bank s Constitution, some Directors automatically retire each year and have the option to offer themselves for re-election. Suitably qualified and experienced members who wish to take an active interest in the governance of Defence Bank may nominate to stand for election as a Director. Nominations are welcomed from members with experience or qualifications relevant to financial services. This year four Directors retire: Mark Richards, Paul Mulraney, Bruce Murphy and Alan Hands. They are eligible for re-election without nomination. Any other member wishing to nominate as a candidate must complete the Nomination Form and submit it by Friday 17 May A candidate must be nominated by five members of Defence Bank. Following the receipt of a valid Nomination Form, the Defence Bank Nominations Committee will require nominees to: 1. Confirm their eligibility to be appointed as a Director in accordance with the Corporations Act and Defence Bank s Constitution and Policies 2. Undergo a Police check (requires your formal consent) 3. Undergo an Insolvency check (Insolvency and Trustee Service Australia) 4. Undergo a Disqualified Officers check (Australian Securities and Investments Commission and Australian Prudential Regulation Authority) 5. Complete an Eligibility Questionnaire 6. Submit a 300 word candidate statement explaining your reasons for nominating and outlining your credentials, and 7. Provide any additional information as reasonably required by the Nominations Committee. Should any of the above not be completed and/or any unsatisfactory findings revealed, the nomination may be deemed void and the candidate disqualified from standing. The Board s Nominations Committee will interview each candidate and assess their fitness and propriety to be a Director of Defence Bank, in accordance with the Board s Fit and Proper Policy. At the interview, each candidate will be required to present documentary evidence of any relevant formal qualifications and professional memberships they declare, either at the meeting or have mentioned in their 300 word statement or other supporting documentation. Nomination Forms Nomination Forms will be available from commencement of business on 26 April 2013 until close of business 17 May To obtain a Nomination Form contact Defence Bank s Executive Assistant to the CEO on or nominations@defencebank.com.au Lodgement date Nominations are to be lodged and received by the Company Secretary not later than 4.30pm (AEST) on Friday 17 May All nominations must be addressed to: The Company Secretary Defence Bank Limited PO Box MELBOURNE VIC 8001 Facsimile Number: BY ORDER OF THE BOARD J LINEHAN, Secretary More Defence. Less big bank. We ve got Home Loans to suit all ADF members needs. Our Flexi Saver Home Loan gives owner-occupiers and investors room to move with: > Interest only repayments > Loan portability > Unlimited free redraw Flexi Saver Home Loan 5.69 % p.a. Annual variable rate 5.77 %* p.a. Comparison rate * Comparison rate is based upon $150,000 loan secured loan over 25 years. WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees and other loan amounts might result in a different comparison rate. Terms, conditions, fees and charges apply and are available on request. Approval subject to the satisfaction of Defence Bank s lending criteria. Unlimited free redraw minimum amount $100, available on variable rate loans. Interest rates current as at 18 March 2013, and are subject to change. Please refer to defencebank.com.au for current rates.

8 Dispatch From the board Mark Richards, Chairman Welcome to the Autumn edition of Dispatch. The start of the year once again saw Defence Bank busy in the community, with many of our staff involved with Welcome Days on ADF bases around Australia. We re proud to be a part of these events and recognise the importance in welcoming newly arrived individuals and families into the local Defence community. I m very pleased to draw your attention to the official launch of our new Video Call Centre. Developed over the past two years, this evolution in communication means that many more members now have the ability to talk face-to-face with a Defence Bank Member Service Officer. Indicative of our commitment to offering dedicated service and continually adding innovative new products to our Home Loan range, Defence Bank was recently selected as a finalist in the Australian Lending Awards. If you re in the market for buying a new home this year then we have some tips from one of our dedicated Home Loan Consultants, Stephen Moss, on how to find the right home loan to suit your needs. On this page, we continue our series profiling individual Directors. In this issue, I introduce Bruce Murphy who joined the Board in Best Wishes, Mark Richards We re here to help Bruce Murphy If you have any questions about anything covered in Dispatch please contact us and we ll be happy to help , 8am to 8pm AEST weekdays defencebank.com.au Visit your local Defence Bank branch info@defencebank.com.au Defence Bank Limited ABN AFSL/Australian Credit Licence PO Box Melbourne VIC 8001 Bruce Murphy has served on the Board of Defence Bank since May 2012, bringing a mix of ADF and financial services experience to the Board. Bruce served in the ADF from 1982 to 1990, training at the Royal Australian Naval College before a career as a Supply Officer that also included a tri-service recruitment posting. He embarked on a financial services career in 1990, initially in retail banking where he specialised in credit risk management, before turning his mathematical mind to the management and oversight of banks and life company asset and liability obligations. His career has since covered all facets of asset management and in December 2009 he was appointed as Managing Director of the Bank of New York (BNY) Mellon Asset Management business in Australia, an organisation that manages $23 billion for Australian investors. His academic qualifications include a Bachelor of Science in Applied Mathematics, a Master of Commerce in Finance and Economics, a Postgraduate Diploma in Management and the professional designation of Chartered Alternate Investment Analyst (CAIA). Bruce also serves on the Board of The Footpath Library, an organisation that provides books for the homeless and disadvantaged. After an upbringing in country Victoria he remains a committed AFL fan despite having lived in Sydney since He is also an avid mountain biker with the scars to prove it. The information provided is of a general nature only. It does not take your specific needs or circumstances into consideration. Before acting on this advice, please consider its appropriateness to your circumstances. Defence Bank recommends that you read the Products and Services Conditions of Use brochure, other relevant PDS, Fees and Charges Schedule and Financial Services Guide before acquiring any product. These documents are available from any branch or on Defence Bank s website at defencebank.com.au