MOF MSF. Unitek. Microsoft Operations Framework. Microsoft Solutions Framework. Train. Certify. Succeed.

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1 Unitek MOF MSF Train. Certify. Succeed. Unitek Fremont Paseo Padre Pkwy #2900 Fremont CA, Tel: Fax: Unitek Santa Clara 1700 Wyatt Dr. Suite 15 Santa Clara, CA Tel: Fax: Toll free:(888) Web: Contact us at or or us at

2 Better Manage Your IT Systems with the IT professionals are increasingly relying on technologies for mission-critical production systems. Why? technologies are equipped to meet the demands of the new economy faster and for less cost than it takes to build, implement, and modify traditional systems. To maximize your availability, you must know how to effectively operate and support technologies. Models The (MOF) provides technical guidance that enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability of products and technologies. MOF comprises an operational guidance suite in the form of white papers, operations guides, assessment tools, best practices, case studies, templates, support tools, and services. This guidance addresses the people, process, technology, and management issues pertaining to complex, distributed, heterogeneous IT environments. Helps You Put Technology to its Most Powerful Use Have you ever wondered how plans, builds and manages with its own technology? (MSF) was created to answer precisely that question. Created from the shared best practices of 's product teams and information technology group, this comprehensive resource also forms the core of 's services for the enterprise, helping consultants worldwide build on success as they deliver business-driven solutions to customers. To ensure high availability, Product Support Services offers a variety of structured support programs to supplement your in-house IT operations capabilities. The framework approach delivers tangible benefits for existing or proposed operations to the operations staff of any size enterprise. Benefits include IT services designed to meet business goals and priorities and built for maximum operability, and improved service delivery with reduced downtime and risks. Other benefits include reduced total cost of ownership for production systems, and a rich customer experience combined with reliability, availability, and scalability. The MOF Team Model organizes communication, skills, roles, and responsibilities into a highly competent and flexible operations staffing model of small teams of peers, rather than using a traditional, top-down linear structure. Key quality goals driving this model include controlled release and change management, accurate inventory tracking, physical environment management, and infrastructure tool management. Other key quality goals include carefully protected corporate assets, dedicated management for external support and services, and quality customer support, quick problem resolution, and dedicated service-level management ownership. Predictable, repeatable, and automated day-to-day system management also drives the model. has gathered the best practices for distributed computing from its developers and consultants, technology partners, and customers to help you get maximum business value from your information technology investments. The result is. It helps your organization align business and technology objectives, successfully deploy technologies to streamline business processes, and reduce the lifecycle costs of new business solutions. is a guiding set of principles, best practices and integrated models, delivered through facilitated training and a CD-ROM, to help you frame problems and reach effective decisions when planning, building, and managing distributed applications and technology infrastructures. MSF exposes critical risks, planning assumptions, and key interdependencies required for the successful building and deployment of technology-based solutions.

3 Unitek offers all MOF and MSF courses for our corporate clients. Here is a listing (check following pages for descriptions): Courses Course # 1737 Title framework essentials Duration 2 days Courses Course # Title Principles of Enterprise Architecture Principles of Application development Principles of Infrastructure Deployment Principles of Component Design Overview of Duration 2 days 3 days 3 days 3 days 1 day Course # 1737: Essentials Introduction (MOF) is a collection of best practices, principles, and models. It provides comprehensive technical guidance for achieving missioncritical production system reliability, availability, supportability, and manageability for solutions and services built on 's products and technologies. This course, Essentials, is an introductory two-day course designed to expose students to the three key elements of the -the MOF process, team, and risk models. This course also helps students to understand the purpose of MOF by giving the context of its development and describing how MOF builds upon the Information Technology Infrastructure Library (ITIL) to achieve its goals. Additional MOF courses that will provide more in-depth knowledge of each of the MOF operating quadrants are scheduled to be developed. This course will be delivered through Services organizations, including Consulting and Premier Services and select partners using trainers that have successfully met the trainer requirements as detailed by. Audience The primary audience for this course is IT operations professionals responsible for the planning and implementation of operations processes being applied to technology. Prerequisites While there are no specific prerequisites for this course, students are highly encouraged to have an understanding of ITIL. Ideally, it's recommended that students have obtained an ITIL foundation certificate before taking this course. Certified Professional Exams There is no Certified Professional exam associated with this course. Course Materials Students will receive a courseware manual as part of this course. Course Outline Module 1:Introduction to MOF Challenges Facing IT Overview of MOF Module 2:Building on ITIL Overview of ITIL How MOF Builds on ITIL Module 3:MOF Process Model Introduction to the MOF Process Model Changing Quadrant Operating Quadrant Supporting Quadrant Optimizing Quadrant Module 4:MOF Team Model Introduction to Team Model MOF Team Model MOF Team Role Clusters Module 5: MOF Risk Model Why MOF Embeds Risk Management MOF Risk Management Process Module 6: Course Summary A review of the key learning points from the course. Course # 1515: Principles of Enterprise Architecture Principles of Enterprise Architecture is an introductory two-day course that shows how to combine four perspectivesbusiness, application, information, and technology-into a cohesive enterprise architecture plan that adapts to your needs over time.

4 The resulting plan includes infrastructure and applications projects as well as help with standards, guidelines, and other activities that are needed to reach the desired state for the organization. should be able to explain what the MSF approach to enterprise architectures is and how this approach differs from other industry approaches. They will demonstrate the ability to perform basic MSF-oriented tasks that they have practiced during course labs and activities. Consultants and managers who need to plan, build and manage IT technology There are no specific prerequisites for this course. It is recommended that students plan to attend the Principles of Application Development or Principles of Infrastructure Deployment course if they have need for more in-depth details about the MSF Team or Process model principles. Duration: 2.0 Day(s) MSF Overview Information Technology (IT) challenges Root causes of IT project failures High-level overview of the MSF team model High-level overview of the MSF process model Risk Management Risk fundamentals Risk management overview Risk identification and analysis Risk planning Risk tracking and control Enterprise Architecture Overview The IT landscape Defining an enterprise architecture IT diagnostic areas Enterprise architecture tools Relating enterprise architecture to the digital nervous system The MSF Enterprise Architecture Process Enterprise architecture perspectives The MSF enterprise architecture process Enterprise architecture best practices The Envisioning Phase Aligning IT with business Interim milestones and deliverables Team focus during envisioning The Planning Phase Business processes IT Inventory Desired architecture Enterprise architecture plan The Developing Phase Project initiation Project team preparation Multiple project coordination The Stabilizing Phase Feedback collection Project issues resolution Enterprise architecture enhancement Next version preparation Summary Student review of the course Course # 1516: Principles of Application Development This course teaches a project management framework for achieving success in enterprise software development projects. It focuses on three important project planning tools-the team model for application development; the MSF process model for application development; and the MSF proactive risk management process. should be able to - Explain what the MSF team model for application development is and the role it plays in successful project management; - Explain what the process model for application development is and how it contributes to project success; - Explain and demonstrate the advocated MSF risk management techniques; - Demonstrate the ability to perform basic MSF-oriented tasks Consultants and managers who plan, build and manage IT technology. None Duration: 3.0 Day(s) Overview Application development challenges Root causes of application development project failures The Principles of Application Development Course history and purpose Team Model Overview Hierarchical teams The team model for application development Underlying team model principles Scaling the team model Risk Management Risk fundamentals Risk management overview Risk identification and analysis Risk planning Risk tracking and control Process Model Overview Process model for application development Underlying process model principles

5 Vision Approved Milestone Envisioning phase Project Plan Approved Milestone Planning phase Scheduling principles Scope Complete Milestone The developing phase A zero-defect mindset Testing overview Bug management Release Milestone Stabilizing phase Postmortem overview Summary A high-level look at the major learning points for the course. Course # 1517: Principles of Infrastructure Deployment Principles of Infrastructure deployment teaches a project management framework for achieving success in technology infrastructure deployment projects. It focuses on three important project planning tools-the (MSF) team model for infrastructure deployment; the MSF process model for infrastructure deployment; and the MSF proactive risk management process. should be able to - Explain what the MSF team model for infrastructure deployment is and the role it plays in successful project management; - Explain what the process model for infrastructure deployment is and how it contributes to project success; - Explain and demonstrate the advocated MSF risk management techniques; - Demonstrate the ability to perform basic MSF-oriented tasks that they have practiced during course labs and activities. Consultants and mnagers planning, buildingand managing IT technology None Duration: 3.0 Day(s) Overview Infrastructure deployment challenges Root causes of infrastructure deployment project failures Where the principles of infrastructure deployment fit Team Model Overview Hierarchical teams The team model for infrastructure deployment Underlying team model principles Scaling the team model Process Model Overview Process model for infrastructure deployment Elements of a solution Underlying process model principles Risk Management Risk fundamentals Risk management overview Risk identification and analysis Risk planning Risk tracking and control Vision/Scope Approved Milestone Envisioning phase Benefits of a shared vision Benefits of scope Forming the team Project Plan Approved Milestone Planning phase Iterative nature of planning Developing the functional specification Plans for an infrastructure deployment project Estimating tasks Creating a development environment Release Milestone The developing phase Issue tracking Validating the technology Developing the proof of concept The infrastucture development process Testing in a preproduction environment Performing the pilot testing Deployment Complete Milestone The deploying phase Change control during deploying Deploying the core infrastructure Site deployment process Stabilization Completing the project Course Conclusion Identify key learning points Other MSF courses Course # 1518: Principles of Component Design Principles of Component Design allows a parallel and iterative approach to design for the greatest efficiency and flexibility. The conceptual, logical, and physical design phases provide three different perspectives for the three different audiences-user, team, and developers. Moving through conceptual design to physical design will

6 see the translation of user-based scenarios to services-based components so that application features can be traced back to end-user requirements. Using this model will help ensure that your applications are not created just for the sake of technology but to meet your business and user needs. should be able to explain what the MSF approach to conceptual, logical, and physical design is. They will demonstrate the ability to perform basic MSF-oriented tasks that they have practiced during course labs and activities. Consultants and managers planning, building and managing IT technology. None Duration: 3.0 Day(s) MSF Overview MSF rationale MSF team model MSF process model MSF risk management Enterprise Architecture Overview Enterprise architecture fundamentals Principles of enterprise architecture There are no labs or activities in this module. MSF Application Model The value of the MSF application model Defining services The value of a services-based approach Component Design Overview Design principles Component design processv Component design and MSF There are no labs or activities in this module. Component Fundamentals Component basics Value of components Conceptual Design Fundamentals The search for meaning Conceptual design basics Conceptual design process Conceptual Design Research Researching business processes Data-gathering techniques Conceptual Design Analysis Synthesizing information for scenarios Creating current-state scenarios from use cases Conceptual Design Optimization Improving the work in current-state scenarios Validating the desired future-state scenarios Logical Design Fundamentals The search for organization Logical design basics Logical design process Logical Design Analysis Identifying services and objects Identifying attributes and relationships Logical Design Rationalization Identifying implied services and objects Verifying services and objects Physical Design Fundamentals The search for structure Physical design basics Physical design process Physical Design Research Determining constraints and requirements Managing risks from constraints and requirements Physical Design Analysis Selecting candidate implementation technologies Drafting a preliminary deployment model Physical Design Rationalization Determining a component packaging and distribution strategy Transforming objects into services-based components Distributing components across topologies Refining packaging and distribution Physical Design Specification Determining the programming model Specifying the component interface Understanding component structure considerations Implementation Considerations and Decisions Implementation checklist Component Design Summary Student review of the course Course # 1639: Overview of This course is an introductory-level overview of (MSF) fundamentals, such as the origin and business advantages of MSF, the role played by MSF in the lifecycle of Information Technology (IT), and the MSF models-the Risk Management Model, the Process Model, the Team Model, the Enterprise Architecture Model, the Design Process Model, and the Application Modeland their underlying principles, which comprise a reusable framework for measuring project progress against business goals. At the end of the course, students will be able to: Describe the relationship between MSF

7 and the digital nervous system, identify six key models of MSF, and describe the fundamental parts of each model. Explain the five steps of the MSF Risk Management Model, and the value of proactive risk management. Describe the milestone-driven MSF Process Model and its use of phases to synchronize team efforts and measure team progress. Use the MSF Team Model to describe the relationship between team goals for success, team roles, and the Process model. Define the MSF Enterprise Architecture Model, the MSF Design Process Model, and the MSF Application Model, and locate supplemental information on the models. Consultants and managers planning, building and managing IT technology. Introduction to Other MSF Models The MSF Enterprise Architecture Model The MSF Design Process Model The MSF Application Model Summary of MSF Summary of Key MSF Models Information Sources: MSF Curriculum Additional Information Sources Course Evaluation Experience in an IT environment or project Duration: 1.0 Day(s) Introduction to Introduction to (MSF) MSF and the Digital Nervous System MSF Risk Management Model Introduction to Risk Steps of the MSF Risk Management Process MSF Process Model Introduction to Process Models Applying the Process Model Underlying Principles of the MSF Process Model Review MSF Team Model Team Goals for Success The MSF Team Model Principles of a Successful Team Unitek Fremont Paseo Padre Pkwy #2900 Fremont CA, Tel: Fax: Unitek Santa Clara 1700 Wyatt Dr. Suite 15 Santa Clara, CA Tel: Fax: Toll free:(888) training@unitek.com Web: Contact us at or or us at training@unitek.com