Programme Information

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1 Programme Information Programme title Professional Diploma in Financial Services Programme code PDBUS03 Teaching mode Part-time NFQ level Level 8 (Undergraduate) Programme (total) ECTS 30 Programme modules You study three core modules and choose one of six optional modules. Core modules: Principles and Practice of Banking Principles of Credit Risk Customer Experience Management Option modules: SME Credit Risk SME Financing and Distressed Credit Analysis Personal Debt Management and Personal Insolvency Wealth Management Banking in a Digital Age Business Management Recommended sequence for registration of modules No restrictions Entry requirements Three years relevant experience and a 30 ECTS award/awards at level e.g. the Professional Diploma in Financial Advice (QFA), or An honours degree in business/relevant cognate discipline and three years relevant experience. Typical course duration Programme learning outcomes Minimum of 30 months for new entrants. Minimum of months for QFA holders. On successful completion of the programme, graduates will be able to: Broaden and deepen your technical understanding of the main activities in banking and associated risks Develop a highly marketable and transferable skill set, including decision making, problem-solving, communication and analytic skills Enhance your critical awareness and understanding of the contemporary issues in financial services NFQ: National Framework of Qualifications ECTS stands for European Credit Transfer System (ECTS). ECTS = 0/5 total student effort hours.

2 Principles and Practice of Banking FIN4047B 0 ECTS 50 Hours This module, which is a level 8 (NFQ) 0 ECTS credit module, requires approximately 50 hours of total student effort, including the assignment, the MCQ test, recorded lectures, workshops, independent study and examination. Written paper exam 50%, duration 3 hours essay style, Continuous assessment 0% Multiple choice online test and 30% Written assignment Textbook, study guide and webinars Aisling O'Sullivan [email protected] On completion of this module, students will be expected to be able to: Apply their understanding of theories and core principles underpinning banking in a real-world context Identify the range of risk banks are exposed to and be able to evaluate and implement risk-mitigation strategies Critically evaluate the transmission of banking risks and the wider societal implications Critically reflect upon their professional practice and their role and contribution within the banking profession ECTS stands for European Credit Transfer System (ECTS). ECTS = 0/5 total student effort hours.

3 Principles of Credit Risk FIN0B 5 ECTS 5 Hours This module, which is a level 8 (NFQ) 5 ECTS credit module, requires approximately 5 hours of total student effort, including the assignment, the MCQ test, recorded lectures, workshops, independent study and examination. Written paper exam 85%, duration hours essay style, Continuous assessment 5% Multiple choice online test Six sets of notes, study guide, 4 readings, webinars Susan Freeney [email protected] Explain the components of the credit risk management framework, including credit risk and how it links to the Profit & Loss, Balance Sheet and the customer. Explain the cannons of lending and apply to credit risk assessment. Understand the concepts of Basel bank s capital, stress testing, impairment provision and how loan losses and capital are linked Appreciate the key credit lessons arising from the Irish banking crises. ECTS stands for European Credit Transfer System (ECTS). ECTS = 0/5 total student effort hours.

4 Customer Experience Management FIN0B 5 ECTS 5 Hours This module, which is a level 8 (NFQ) 5 ECTS credit module, requires approximately 5 hours of total student effort, including the assignment, recorded lectures, workshops, independent study and examination. Written paper exam 60%, duration hours essay style, Continuous assessment- 40% Written assignment Textbook, study guide and webinars Aisling O'Sullivan [email protected] On completion of this module, students will be expected to be able to: Explain what is meant by CEM Identify the service context and perspective of CEM Explain the key stages in the CRM process Demonstrate an understanding of the customer relationship cycle and the implications for financial institutions Demonstrate an understanding of what customers value in their relationship with their financial institution Recognise and apply methods to manage and measure customer experience Describe CEM in the context of the current and future business environment ECTS stands for European Credit Transfer System (ECTS). ECTS = 0/5 total student effort hours.

5 SME Credit Risk FIN008B 0 ECTS 00 Hours This module, which is a level 8 (NFQ) 0 ECTS credit module, requires approximately 00 hours of total student effort, including the MCQ test, recorded lectures, workshops, independent study and examination. This module is assessed by online MCQ continuous assessment comprising 0 multiple choice questions 0%. An end of semester 3 hour written exam. 90%. This paper contains 4 questions. Question will be a Case Study - 64 marks and the remaining 3 questions marks each. All questions are compulsory. The pass mark for this module is 40% overall Manual, study guide, webinars and two day workshops Susan Freeney [email protected] - Describe and explain the main features, characteristics of SMEs and various legal trading entities available to SMEs in Ireland and the features of the main sectors in which SMEs operate. - Describe and discuss the features and characteristics of the main types of security for SME lending. - Use a framework for SME credit analysis (adhering to the canons of lending) to undertake a complete credit assessment of an SME credit proposal, including detailed financial analysis of financial accounts including sensitivity analysis, repayment capacity, security analysis, and an analysis of the business competitive position, its management and its core competences to form a judgement of whether to approve, defer or decline the request. Prepare and interpret Cash Flow Statements. Explain working capital management and its importance to an enterprise s profitability and liquidity - Communicate clearly to pertinent stakeholders (internal and external) the bank's credit policy and requirements for SME's. ECTS stands for European Credit Transfer System (ECTS) Module learning supports specific module content will be outlined during semester of study.

6 SME Financing and Distressed Credit Analysis FIN007B 0 ECTS 00 Hours This module, which is a level 8 (NFQ) 0 ECTS credit module, requires approximately 00 hours of total student effort, including the assignment, the MCQ test, recorded lectures, workshops, independent study and examination. This module is assessed by online MCQ continuous assessment comprising 0 multiple choice questions 0%. An end of semester 3 hour written exam. 90%. This paper contains 4 questions. Question will be a Case Study - 64 marks and the remaining 3 questions marks each. All questions are compulsory. The pass mark for this module is 40% overall. Manual, study guide, webinars and two day workshops Susan Freeney [email protected] Assess the credit risk in proposals, negotiate, structure and write up a credit proposal considering alternative financing options to meet the needs of different types of SME customers from start-ups, family businesses and established SMEs in compliance with the credit policy and credit risk appetite of the bank; Establish a platform for monitoring, control and management of existing credit facilities and credit risk key aspects being:.the facility letter.the role of covenants 3.The role of conditions Identify the early warning signs of distress, assess the viability of a business, identify bad debts (and report for provisioning) and where appropriate resrtucture facilities to mitigate credit risk while ensuring sustainability of the SME business. Communicate effectively over the life of the facility to ensure the banks credit policy is transparent and supports the customer relationship. Evaluate and recommend the different recovery options for distressed SME credit primarily;.examinership.recievership 3.Liquidation ECTS stands for European Credit Transfer System (ECTS) Module learning supports specific module content will be outlined during semester of study.

7 Personal Debt Management and Personal Insolvency FIN009B 0 ECTS 00 hours This module, which is a level 8 (NFQ) 0 ECTS credit module, requires approximately 00 hours of total student effort, including the assignment, the MCQ test, recorded lectures, workshops, independent study and examination Written paper exam 90%, duration 3 hours es, Continuous assessment 5% Multiple choice online test Manual, study guide, webinars and a one day workshop Susan Freeney [email protected] Indicative Learning Outcomes: Evaluate the consumer credit regulation framework and key codes surrounding mortgage arrears Describe the key provisions of the Personal Insolvency Act 0. Explain the resolution alternatives available to meet the needs of the customer including distressed personal credit customers and outline the most appropriate options Discuss the different mortgage resolution options Explain personal insolvency options available to customers and consider the implications for the bank Communicate clearly with and advise customers regarding credit decisions Draft credit correspondence for customers and advisors Engage with customers and their creditors and demonstrate the steps involved in a successful negotiation process ECTS stands for European Credit Transfer System (ECTS). ECTS = 0/5 total student effort hours.

8 Wealth Management FIN03B 0 ECTS 00 Hours This module, which is a level 8 0 ECTS credit module, requires approximately 00 hours of total student effort, including the assignment, recorded lectures, workshops, study and examination. The continuous assessment element should take approximately 45 of the 00 hours to complete. This module is assessed 30% by continuous assessment and 70% by end of semester written examination. Continuous (30%): Written assignment. End of Semester Exam 70%: Additional readings will be distributed throughout the course by the lecturers via My Institute. Mary O Dwyer [email protected] ECTS stands for European Credit Transfer System (ECTS). ECTS = 0/5 total student effort hours.

9 On completion of this module, students will be expected to be able to: Explain the concepts of risk and return of investment assets, portfolio management strategy and long term financial planning, Analyse the types of assets (stocks, bonds, real estate, and alternative assets) involved in investment portfolio construction. Describe the fundamental principles of Asset allocation in investment portfolios appropriate to private individuals and the tools used to construct investment portfolios. Assess the trade-off between a customers financial requirements and risk tolerance, in developing long term wealth management solutions Describe how portfolios can be aligned to meet the needs of different categories of private individuals. Evaluate the appropriate investment management strategies for customers at different stages of the lifecycle. Negotiate and recommend appropriate changes to customers existing financial plans to accommodate and reflect their changed circumstances. Communicate effectively with stakeholders (particularly clients and customers) on the features and benefits of investment strategies and products.

10 Banking in a Digital Age FIN0B 0 ECTS 50 Hours This module, which is a level 8 (NFQ) 0 ECTS credit module, requires approximately 50 hours of total student effort, including the assignment, recorded lectures, workshops, independent study and examination. Written paper exam 50%, duration 3 hours essay style and MCQ s, Continuous assessment- 35% Written assignment and 5% MCQ test Textbook, study guide and webinars Aisling O'Sullivan [email protected] On completion of this module, students will be expected to be able to: Classify the range of digital technologies associated with financial services and the constituencies for which these technologies deliver value and improve performance Appreciate the role of digital technologies in key relationships of the banking sector with particular emphasis on customer intimacy, employees and governance Understand the role of digital systems in banking competitiveness and strategy Understand key management issues relating to the proliferation of digital systems and technologies in the global financial context Be able to apply lessons learned from other industries to financial services organisations Critically reflect upon their own professional role and contribution to financial organisations in the context of the application of digital technologies and systems ECTS stands for European Credit Transfer System (ECTS). ECTS = 0/5 total student effort hours.

11 Business Management FIN04B 0 ECTS 50 Hours This module, which is a level 8 (NFQ) 0 ECTS credit module, requires approximately 50 hours of total student effort, including the assignment, recorded lectures, workshops, independent study and examination. Written paper exam 60%, duration 3 hours essay style, Continuous assessment- 40% Written assignment Textbook, study guide and webinars Aisling O'Sullivan [email protected] On completion of this module, students will be expected to be able to: Outline the principles of business management Apply tools for analysing the business environment Understand the complexity of a changing business environment Assess the management roles involved in effective business management Understand the key functional areas of business, such as marketing, IT, finance and HR ECTS stands for European Credit Transfer System (ECTS). ECTS = 0/5 total student effort hours.