REPORT ON. Survey. Fees and Charges of Deposit-Taking Institutions

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1 REPORT ON Survey Fees and Charges of Deposit-Taking Institutions Conducted by the Bank of Jamaica as at 31 October 2013 Finalized 14 March 2014

2 TABLE OF CONTENTS Part 1 Report to the Economy and Production Committee of Parliament Pursuant to Resolution of The Honourable House of Representatives on 5 November 2013 regarding Survey of Fees and Charges of Deposit- Taking Institutions as at 31 October 2013 I. Executive Summary - Pages 1 II. Introduction - Pages 3 III. Scope of Report - Pages 4 IV. Observations - Pages 5 V. Summary Findings/Conclusion - Pages 16 VI. Recent Bank of Jamaica Initiatives - Pages 18 Part 2 Compendium of Tables Section A: Schedules of Fees and Charges CB1: Commercial Banks Schedule of Fees and Charges as at 31 October 2013 CB1A: The Bank of Nova Scotia Jamaica Limited Schedule of Fees and Charges CB1B: Citibank N.A. Schedule of Fees and Charges CB1C: FirstCaribbean International Bank (Jamaica) Limited Schedule of Fees and Charges CB1D: First Global Bank Limited Schedule of Fees and Charges CB1E: National Commercial Bank Jamaica Limited Schedule of Fees and Charges CB1F: RBC Royal Bank (Jamaica) Limited Schedule of Fees and Charges CB1G: Sagicor Bank Jamaica Limited Schedule of Fees and Charges CB1Aa: The Bank of Nova Scotia Jamaica Limited Inflation Adjusted Schedule of Fees and Charges CB1Bb: Citibank N.A. Inflation Adjusted Schedule of Fees and Charges CB1Cc: FirstCaribbean International Bank (Jamaica) Limited Inflation Adjusted Schedule of Fees and Charges CB1Dd: First Global Bank Limited Inflation Adjusted Schedule of Fees and Charges CB1Ee: National Commercial Bank Jamaica Limited Inflation Adjusted Schedule of Fees and Charges i

3 CB1Ff: RBC Royal Bank (Jamaica) Limited Inflation Adjusted Schedule of Fees and Charges CB1Gg: Sagicor Bank Jamaica Limited Inflation Adjusted Schedule of Fees and Charges BS1: Building Societies Schedule of Fees and Charges as at 31 October 2013 BS1A: Jamaica National Building Society Schedule of Fees and Charges BS1B: Scotia Jamaica Building Society Schedule of Fees and Charges BS1C: Victoria Mutual Building Society Schedule of Fees and Charges FI1: FIA Licensees Schedule of Fees and Charges as at 31 October 2013 FI1A: JMMB Merchant Bank Limited Schedule of Fees and Charges FI1B: MF&G Trust &Finance Limited Schedule of Fees and Charges CU1: Credit Unions Schedule of Fees and Charges as at 31 October 2013 Tables included under Section A in body of the Report: Table A1: Highest/Lowest Fees and Charges of Commercial Banks at 31 October 2013 Table A2: Highest/Lowest Fees and Charges of Building Societies at 31 October 2013 Table A3: Highest/Lowest Fees and Charges of Credit Unions at 31 October 2013 Section B: Free Services, as at 31 October 2013 Table B1: Free Services offered by Commercial Banks at 31 October 2013 Table B2: Free Services offered by Building Societies at 31 October 2013 Table B3: Free Services offered by FIA Licensees at 31 October 2013 Table B4: Free Services offered by Credit Unions at 31 October 2013 Section C: New Fees and Charges introduced since 31 December 2012 Tables included under Section C in body of the Report: Table C1: Commercial Banks - New Fees and Charges introduced since 31 December 2012 Table C2: Building Societies - New Fees and Charges introduced since 31 December 2012 Table C3: Credit Unions New Fees and Charges introduced since 31 December 2012 ii

4 Section D: Increases/Decreases in Fees and Charges Table D1A: Commercial Banks Range of Absolute Increases/Decreases in Fees and Charges since 31 December 2009 in Absolute Prices Table D1B: Commercial Banks Range of Inflation Adjusted Increases/Decreases in Fees and Charges since 31 December 2009 in Real Prices Table D2: Building Societies - Range of Increases/Decreases in Fees and Charges since 31 December 2012 Table D3: FIA Licensees - Range of Increases/Decreases in Fees and Charges since 31 December 2012 Table included under Section D in body of the Report: Table D1: Absolute and Inflation Adjusted Increases/Decreases in Fees and Charges of Commercial Banks 31 December October 2013 Section E: Table E1: Table E2: Frequency of Review of Fees and Charges Frequency of Review of Fees and Charges by Licensed Deposit-Taking Institutions (commercial banks, FIA licensees, building societies) Frequency of Review of Fees and Charges by Credit Unions Section F: Table F: Status of Adoption of JBA s Proposed Voluntary Code of Conduct Status of Adoption of JBA s Proposed Voluntary Code of Conduct by Commercial Banks, Building Societies and FIA Licensees Section G: Regional and International Fees and Charges Comparison Schedules G1A: The Bank of Nova Scotia Schedule of Fees and Charges Regional/International Comparisons as at 31 October 2013 G1B: Citibank N.A. Schedule of Fees and Charges Regional/International Comparisons as at 31 October 2013 G1C: FirstCaribbean International Bank Schedule of Fees and Charges Regional/International Comparisons as at 31 October 2013 G1D: National Commercial Bank Schedule of Fees and Charges Regional/International Comparisons as at 31 October 2013 G1E: RBC Royal Bank Schedule of Fees and Charges Regional/International Comparisons as at 31 October 2013 iii

5 Tables included under Section G in the body of the Report G: Status of Receipt of Regional/International Comparative Fees and Charges G1: The Bank of Nova Scotia Regional/International Comparison at 31 October 2013 G2: Citibank N.A. - Regional/International Comparison at 31 October 2013 G3: FirstCaribbean International Bank - Regional/International Comparison at 31 October 2013 G4: National Commercial Bank - Regional/International Comparison at 31 October 2013 G5: RBC Royal Bank - Regional/International Comparison at 31 October 2013 Section H: Select Fee Income Ratios Table H1A: Commercial Banks Select Fee Income Ratios Table H1B: Comparative Profitability Indicators based on Audited Financial Statements of Commercial Banks Table H1C: Select Fee Income Ratios for Regional/International Banks Table H2: Building Societies Select Fee Income Ratios Table H3: FIA Licensees Select Fee Income Ratios Table H4: Credit Unions Select Fee Income Ratios iv

6 LIST OF ABBREVIATIONS General ABM - Automated Banking Machine CCU - Cooperative Credit Union DTIs - Licensed Deposit-Taking Institutions (commercial banks, FIA licensees, building societies) FIA Licensees - Licensees under the Financial Institutions Act GCT - General Consumption Tax JBA - Jamaica Bankers Association NDX - National Debt Exchange ROA - Return on Assets ROAA - Return on Average Assets ROE - Return on Equity ROAE - Return on Average Equity Commercial Banks BNS - The Bank of Nova Scotia Jamaica Limited CBNA - Citibank N.A. FCIBJ - FirstCaribbean International Bank (Jamaica) Limited FGB - First Global Bank Limited NCB - National Commercial Bank Jamaica Limited RBCJ - RBC Royal Bank (Jamaica) Limited SBJ - Sagicor Bank Jamaica Limited Building Societies JNBS - Jamaica National Building Society SJBS - Scotia Jamaica Building Society VMBS - Victoria Mutual Building Society FIA Licensees JMMB MB - JMMB Merchant Bank Limited MF&G Trust - MF&G Trust & Finance Limited v

7 Credit Unions AAMM - AAMM Co-operative Credit Union Limited BJC - BJ Staff Co-operative Credit Union Limited BAC - Broadcast & Allied Services Co-operative Credit Union Limited CWJ - C&WJ Employees Co-operative Credit Union Limited CFB - Church of the First Born Co-operative Credit Union Limited COK - COK Sodality Co-operative Credit Union Limited CGG - Collector General Co-operative Credit Union Limited C.SER - Correctional Services Co-operative Credit Union Limited DGC - D&G Co-operative Credit Union Limited FHC - First Heritage Co-operative Credit Union Limited FRC - First Regional Co-operative Credit Union Limited GCC - Grace Co-operative Credit Union Limited HCU - Hanover Co-operative Credit Union Limited ICD - ICD & Associates Co-operative Credit Union Limited IEC - Insurance Employees Co-operative Credit Union Limited JBC - Jamaica Broilers Group Co-operative Credit Union Limited JPC - Jamaica Police Co-operative Credit Union Limited JSC - Jamaica Special Constabulary Co-operative Credit Union Limited JDF - JDF Co-operative Credit Union Limited JPS - JPS & Partners Employees Co-operative Credit Union Limited JTA - JTA Co-operative Credit Union Limited LCC - Lascelles Employees Co-operative Credit Union Limited MCU - Manchester Co-operative Credit Union Limited MCC - Montego Co-operative Credit Union Limited NAJ - N.A.J & Health Co-operative Credit Union Limited NCBE - NCB Employees Co-operative Credit Union Limited NJC - Nestle Co-operative Credit Union Limited NWC - NWC Employees Co-operative Credit Union Limited PCU - Palisadoes Co-operative Credit Union Limited PET - Petroleum Industry Employees Co-operative Credit Union Limited PCC - Portland Co-operative Credit Union Limited POS - Postal Co-operative Credit Union Limited PWD - PWD Co-operative Credit Union Limited STC - St Catherine Co-operative Credit Union Limited SEC - St Elizabeth Co-operative Credit Union Limited STT - St Thomas Co-operative Credit Union Limited TCU - Trelawny Co-operative Credit Union Limited UWI - UWI (Mona) & Community Co-operative Credit Union Limited vi

8 Report to the Economy and Production Committee of Parliament Pursuant to Resolution of the Honourable House of Representatives on 5 November 2013 Survey of Fees and Charges of Deposit-Taking Institutions as at 31 October 2013 EXECUTIVE SUMMARY A survey on Fees and Charges of Deposit-Taking Institutions was undertaken by the Bank of Jamaica pursuant to a Resolution of the Honourable House of Representatives on 5 November 2013, copy minutes for which were forwarded to the Bank of Jamaica on 21 November The Resolution required that the Bank of Jamaica submit to the Economy and Production Committee of Parliament, within sixty (60) days of the Resolution, a report on the charges being levied by banks and credit unions as at 31 October The Resolution further required that where any of the supervised banks operate in other Caribbean territories and/or any other jurisdiction outside the Caribbean, the report should provide the charges being levied by those banks for the same or similar services. An Interim Report which covered information for licensed deposit taking institutions (DTIs) only, which was the only group of entities for which there was complete response at 31 December 2013 on local fees and charges, was submitted to Parliament on 6 January By letter dated 15 January 2014, the Houses of Parliament granted an extension of 60 days for the Final Report to be produced. Based on the information gathered from the survey pursuant to the Parliamentary requirement, as well as prudential data in-house at the Bank of Jamaica, the salient findings are summarized as follows: 1. Entities maintain a periodic review of the fees charged for their services based on changes in costs and market developments, and adjust fees as they deem necessary. Survey results indicate that such adjustments may be in either direction (increase or decrease). 2. Survey findings point to banking fees and charges being set independently by individual DTIs, influenced by respective service delivery costs, competitive factors and business strategies. The findings are similar for the credit union sector. 3. The range of charges for similar services across individual banks and other DTI subsectors also suggests competitive factors at play in the market. For example fees for similar services were seen to range as high as 4.5 times more than the lowest offer in the market. In other instances, certain services offered free at some DTIs, attracted a charge at others. 1

9 4. Most entities offer some services free of charge. Several of the free services relate to e-banking services. In recent years, some DTIs have introduced charges for in-branch transactions, which the Bank of Jamaica understands (from interactions with the bankers) is a deliberate strategy to disincentivise in-branch transactions which are costlier to the banks. 5. With respect to the commercial banking sector, over the five year period December 2009 up to the survey date, 3 October 2013, banks have reflected both increases and decreases in fees and charges in absolute terms. In some instances, fees have been totally removed for some services as well as there have been fees introduced for services which previously attracted no charge. Where 2013 fees are adjusted to 31 December 2009 prices based on inflation factors 1, the levels of increases for individual institutions were significantly tempered and decreases deepened. 6. Fee Income (excluding fees for loans processing) now accounts for a larger percentage of Total Revenue as against pre JDX (2010) years, for DTIs as well as credit unions. This is attributable to a combination of reduced interest income given a lower interest rate environment (following JDX) exerting a downward pull on revenues, as well as an increased level of Fee Income. 7. For the commercial bank sub-sector, overheads cost recovery from Fee Income (excluding fees for loans processing) although fluctuating has shown a marginal increase from 28.4% for 2008 to 28.5% for 2013, suggesting a relatively stable rate of overhead cost recovery over the period. [For FIAs this ratio increased from 2.0% in 2009 to 2.8% in In the case of building societies, cost recovery ratios increased from 2.9% in 2009 to 8.5% in 2013; and for credit unions from 3.7% to 5.6%.] 8. Based on audited financial statements (available up to 2012 in most instances) and unaudited prudential returns submitted to Bank of Jamaica up to 2013, all three DTI sectors have exhibited declining returns on average assets (ROAA) and on average equity (ROAE) over the past five years. A similar trend was observed for credit unions. 9. Compared to regional and international affiliates (for which information was received), fees and charges of Jamaican banks range higher and lower than their counterparts. In most instances, highest overall fees are in jurisdictions outside of Jamaica. Instances of higher fee income to total revenue were also seen in a number of other jurisdictions. 1 The Economy and Production Committee expressly requested inflation adjustments on fee data for commercial banks. Similar adjustments were not performed for building societies and FIA licensees. It should be noted that Bank of Jamaica does not have information pre-dating 31 October 2013 for credit unions. 2

10 I. INTRODUCTION A survey on Fees and Charges of Deposit-Taking Institutions was undertaken by the pursuant to a Resolution of the Honourable House of Representatives on 5 November 2013, copy minutes for which were forwarded to the Bank of Jamaica on 21 November The Resolution required that the Bank of Jamaica submit to the Economy and Production Committee of Parliament, within sixty (60) days of the Resolution, a report on the charges being levied by banks and credit unions as at 31 October The Resolution further required that where any of the supervised banks operate in other Caribbean territories and/or any other jurisdiction outside the Caribbean, the report should provide the charges being levied by those banks for the same or similar services. Following receipt of the copy minutes from the Jamaica Parliament, the Bank of Jamaica developed a special reporting template adapted from its existing Schedule of Fees and Charges which is administered at 31 December each year to licensed deposit-taking institutions (DTIs i.e. commercial banks, building societies and FIA licensees) to capture relevant information to inform the Parliamentary submission. The survey was sent to DTIs and credit unions and requested fee information on 55 service items covering a range of transactions which would commonly affect the general public relating to Current Accounts, Savings Accounts, E-banking, Credit Card Services as well as certain Miscellaneous Charges. With regard to the Parliamentary requirement for information on regional and international affiliated banks, the DTIs were requested to obtain and provide similar fees and charges information for each related bank/deposit-taking entity operating within the Caribbean and ultimate parent bank or head office operating extra-regionally, as applicable. The survey respondents were also requested to provide the Bank of Jamaica with certain complementary information in relation to their operations which the Parliamentary Committee may find useful in its review. This included: 1) Details of any new service fees and charges introduced since December 2012 and up to 31 October 2013; 2) A listing of services currently offered free of charge to customers; 3) Current policy on the frequency of review and/or amendment to service fees and charges; and 4) Status of adoption of the Jamaica Bankers Association s proposed Voluntary Code of Conduct. 3

11 The total number of survey constituents was estimated at 97 entities comprised as follows: Survey Constituents No of Entities DTIs 12 Credit Unions 38 Regional affiliates to local banks (estimated total re CBNA, BNS, FCIBJ, NCB, RBCJ) 43 International affiliates to local banks 4 (Representing parent company or head office for BNS, FCIBJ, RBCJ and CBNA) Aggregate Respondents Expected 97 An Interim Report which covered information for DTIs only, which was the only group of entities for which there was complete response by 31 December 2013 on local fees and charges, was submitted to Parliament on 6 January The Interim Report outlined a number of constraints against completion, which included the fact of outstanding data submission by other survey respondents and clarifications required of DTIs with respect to submissions received. By letter dated 15 January 2014, the Houses of Parliament granted an extension of 60 days for the Final Report to be produced, which is now contained herein. It should be noted that that Bank of Jamaica has collected data on the fees and charges of the DTI sector since December With a view to promoting transparency and access by consumers to comparative information on fees and charges offered by DTIs, Bank of Jamaica has published annually, information on fees and charges of commercial banks, building societies and FIA licensees on its website since December (The published series commenced with information as at December 2008). The special study undertaken based on data as at 31 August 2010, as well as the Interim Report on the special survey as at 31 October 2013 are also published on the Bank of Jamaica website. 2 II. SCOPE OF REPORT Of the 97 expected responses, 64 were received. All commercial banks, building societies and FIA licensees submitted information on their local operations. Banks with regional and international counterparts reported challenges in obtaining the requested data. Of the 47 external responses expected, 15 were received. As regards credit unions, given the then imminent merger of Petroleum Industries Co-operative Credit Union Limited with Palisadoes

12 Co-operative Credit Union Limited effective 31 December 2013, the former entity did not submit a survey response. The Final Report also incorporates specific additional information requests emanating from Parliament during the discussions of the Interim Report by the Economy and Production Committee. These include: Fees applicable to additional e-banking service areas, namely: - Bill Payments - A breakdown of fees for funds transfers between own bank vs. other banks Additionally, an unspecified other item was removed from the interim survey. The total survey items therefore increased from 55 to 56. Time series of fees and charges data commencing prior to the Jamaica Debt Exchange Progamme in 2010 in relation to commercial banks; the Report therefore now covers period December 2009 October 2013 for commercial banks. Fee and charges data for Building Societies and FIA licensees remain at three years ( ). Fees and charges information on credit unions is reflected only for October 2013 given such data is not part of the current reporting requirements by credit unions to the Bank of Jamaica. Fee income analyses for all institutions however cover a five year period ( ) as these are based on prudential return information submitted by the institutions to the Bank of Jamaica over the years. Comparative information on the Return on Assets in other jurisdictions It should be noted that fees and charges are reported inclusive of consumption taxes where relevant (i.e. inclusive of GCT in the case of Jamaica and any applicable consumption taxes in the case of regional and international entities.) III. OBSERVATIONS Note: A Compendium of Tables providing further details relative to each of the corresponding Sections (A H) indicated below is appended. A. Fees and Charges as at 31 October 2013 Commercial Banks - With respect to the commercial bank sub-sector, of the selected sample of 56 service areas, FGB had the greatest incidence of highest fees in the market (19), while SBJ had the greatest incidence of lowest fees in the market (27). See Table A1 below (and Appendix CB1 for details). 5

13 Table A1 Highest/Lowest Fees and Charges of Commercial Banks at 31 October 2013 Category # of Survey Items Most 'Highest Charges' Most 'Lowest Charges' Bank # of items Bank # of Items Current Accounts 18 FGB 11 SBJ 8 Savings Account 8 BNS/FCIBJ 4 each SBJ 8 E-Banking 19 BNS 5 FCIBJ 11 Credit Card Services 6 NCB 3 RBCJ 7 Miscellaneous 5 FGB 3 FCIBJ/SBJ 3 each Overall 56 FGB 19 SBJ 27 Source: Based on information submitted by commercial banks to the Bank of Jamaica as at 31 October Building Societies - In the case of building societies and FIA licensees, the sample fee service areas numbered 38 given that current accounts are not legally permissible offerings by these entities. SJBS had a greater incidence of highest fees in the market than the other two building societies, and VMBS had the greatest incidence of lowest fees. See Table A2 below (and Appendix BS1 for details). Table A2 Highest/Lowest Fees and Charges of Building Societies at 31 October 2013 Category # of Items in Survey Most 'Highest Charges' Building Society # of items Most 'Lowest Charges' Building Society # of Items Savings Account 8 SJBS 6 VMBS 8 E-Banking 19 SJBS 7 VMBS 16 Credit Card Services 6 N/A N/A Miscellaneous 5 SJBS 4 JNBS/VMBS 1 each Overall 38 SJBS 17 VMBS 25 Source: Based on information submitted by Building Societies to the Bank of Jamaica as at 31 October FIA Licensees - With regard to the FIA licensees none of the identified service areas in the survey were applicable to MF&G Trust and Finance Limited (see also Appendix FI1 for details). Credit Unions - In the case of credit unions the sample fee service areas numbered 30 3 given that current accounts are not legally permissible offerings by these entities and none offer credit card services. St. Thomas CCU had the greatest incidence of highest fees in that sub-sector. See Table A3 below (and Appendix CU1 for details). 3 The two service areas (Internet Bill Payment and third party Funds Transfer) that were added to the DTIs survey subsequent to the submission of the Interim Report, were not surveyed for credit unions. 6

14 Table A3 Highest/Lowest Fees and Charges of Credit Unions at 31 October 2013 Category # of Items in Survey Most 'Highest Charges' Most 'Lowest Charges' Credit Unions (CCU) # of items Credit Unions (CCU) # of Items Savings Account 8 ICD/Hanover 1each 18 entities 4 each E-Banking 17 St. Thomas 4 Grace /NCBE 13 each Miscellaneous 5 St. Thomas/ First Regional /NWC 1 each Church of First Born/Manchester/UWI 3 each Overall 30 St. Thomas 6 Grace/NCBE 17 each Source: Based on information submitted by Credit Unions to the Bank of Jamaica as at 31 October B. Free Services, as at 31 October 2013 Commercial Banks - Of the 56 service items surveyed, all commercial banks reported some items as being offered free of charge. Most notable was SBJ which had 25 free items and FGB which had 16. Several of the free service items reported related to e-banking services and in particular when the customer uses internet services or the institutions ABMs. In terms of other free services, notably there were five commercial banks which reported no charges for certain in-branch lodgments (CBNA, FCIBJ, FGB, RBCJ and SBJ); six banks which reported no charges for cheque encashment for own banks cheques (CBNA, FCIBJ, FGB, NCB, RBCJ and SBJ); four banks which reported no fees for encashment of other banks cheques (CBNA, FGB, RBCJ, and SBJ) and three banks which reported no charges for in-branch withdrawals (CBNA, FGB, and SBJ). (See Table B1 for details). Additionally, several banks reported free services on specific transactions for senior citizens. Building Societies - In relation to the building societies, VMBS reported that 24 of the 25 services offered by them were free of charge, while SJBS and JNBS reported 8 and 7 respectively. (See Table B2 for details). FIA Licensees - As regards FIA licensees, JMMB MB reported 7 of 17 services offered by them as free. (See Table B3) Credit Unions - Ten entities reported no fees in relation to the service items offered by them. 4 (See Table B4 for details) 4 BJ Staff Co-operative Credit Union Limited, Church of the First Born Co-operative Credit Union Limited, Collector General Co-operative Credit Union Limited, D&G Co-operative Credit Union Limited, Grace Co-operative Credit Union Limited, JTA Co-operative Credit Union Limited, NCB Co-operative Credit Union Limited, Nestle Co-operative Credit Union Limited, Portland Co-operative Credit Union Limited, Postal Co-operative Credit Union Limited. 7

15 C. New Fees and Charges Introduced since 31 December 2012 Commercial Banks - Five commercial banks reported having introduced new fees and charges since the start of the year and up to 31 October 2013 as follows: Table C1 Commercial Banks - New Fees and Charges Introduced since 31 December 2012 Commercial Bank BNS FGB NCB RBCJ SBJ New Fees Cheque encashment fee of $ for each BNS cheque Foreign cheque negotiated US$ Coin deposit fee of 2.5% (inclusive of GCT) for values of over $10, Internet Banking Corporate Funds Transfer - $10.14 per entry - Monthly service charges for certain types of chequing and savings accounts ranging from J$ to $ where a prescribed minimum balance is not maintained. - Debit transaction costs ranging from J$80.00 J$ on certain types of accounts if daily balance falls below a prescribed threshold or where a maximum number of debits is exceeded each month - Internal processing fee of $5, on approved loan applications - In-branch withdrawal fee of $ Bearer fee of $ per delivery - Cash handling fee of $2.15 per $1,000 of amounts deposited in excess of $1,000,000 - Stop payments on foreign cheques US$13.98 Subsequent event: NCB also indicated that a cheque encashment fee of $ for each NCB cheque was implemented effective 1 November (See Table C1 for further details) Building Societies - Building societies reported the following which were introduced between January 1 and October 31, 2013: Table C2 Building Societies New Fees and Charges Introduced since 31 December 2012 Building New Fees Society JNBS - $7.00 point of sale transaction fee - $40.00 Foreign cheque negotiated - Manager s cheque $ SJBS High loan to mortgage fee of 1% of loan amount where mortgage exceeds 75% of the property value. VMBS - Coin handling fee of 3% of the total amount of coins deposited in excess of $10, ATM Transaction Photo Request of $ Inspection Fees for Construction Loan: Local J$ and Foreign (J$3,000.00; US$35; CAD $35; 21) - Early closure of mortgage/lump sum principal payment 90 days interest in lieu of notice FIA Licensees - There were no new fees introduced reported by FIA licensees. 8

16 Credit Unions Four credit unions reported new fees between the start of the year up to 31 October 2013 as reflected in Table C3 below. Table C3 Credit Unions - New Fees and Charges Introduced since 31 December 2012 Credit Unions Broadcast & Allied Services CCU COK Sodality CCU JPS Employees CCU St Thomas CCU New Fees Standing Order Fee - $ per transaction (effective April 2013) Credit Report - $1, GCT (same day); $1, GCT (next day) Other Cheque Charge (all transactions including loans) - $ GCT (after 2 nd cheque) Microfiche - $ GCT Record Search- Member Request - $ GCT Photocopy - $ GCT Replacement of Stale Dated Cheque - $ GCT Replacement ABM Card - $500 + GCT Wire Transfer - $1, Cheque Replacement - $ Early Closure Loan: Pay Day Loan Ranging from $100K - $200K, $5, $50, Early Closure Loan: Mortgage Within 2 years: $50, (effective August 13, 2013) Subsequent Event: Montego CCU reported the introduction of an I.T. User Fee of $60.00 per quarter effective November 1, 2013 D. Increases in Fees and Charges Sector Trends Commercial Banks - Absolute and Inflation Adjusted Trends: December 2009 to 31 October All commercial banks reported instances of both increases and decreases in their respective schedules of fees over the five year period 31 December 2009 up to 31 October For existing fees, these ranged from increases as high as 525% (representing an increase of $31.50 at FGB for account enquiries using the ABM 5 ), to a decrease by 75% (J$ at FCIBJ for the negotiation of foreign cheques). The imposition and/or re-imposition of a fee for a service which was previously free in 2009, is also represented by 100%. Removal of fee which existed in 2009 would be represented by -100%. %. Movements in exchange rate also served to impact changes in the Jamaica dollar value of services quoted in US dollars, for example services related 5 FGB does not own ABMs and itself pays fees to use those of a credit union. 9

17 to the negotiation of foreign cheques, some credit card and e-banking services. (See Table D1 for details) When adjusted for inflation, the levels of fee increases for individual institutions were significantly tempered and decreases deepened. In real terms, with fees deflated to 31 December 2009 prices, the extremes indicated above moderated somewhat to reflect highest increase of 350% and largest reduction of 82% in fees charged for the respective services. Additionally, of the 56 items surveyed, BNS reflected the highest incidence of fee increase in absolute terms (40 items) with decreases in 2 items. In real terms however, (31 December 2009 prices) BNS reflected increase in 21 items and decreases in 21. NCB which reflected the second highest incidence of increased fees in absolute prices (36 items) and decreases in 3 items, in inflation adjusted prices reflected higher fees in 25 items and lower charges in 17. See Table below for further details. Table D1 Absolute and Inflation Adjusted Increases/Decreases in Fees and Charges of Commercial Banks 31 December October 2013 Commercial Banks # Fees Increase # Fees Decrease Absolute Prices # Fees No Change # Free Services # N/A Services # Fees Increase Real Prices (deflated) # Fees Decrease # Fees No Change # Free Services # N/A Services BNS CBNA FCIBJ FGB NCB RBCJ SBJ Note: Where there is a range (increase and decrease) in fees, the change was deemed to be an increase. Fees that reflected no change in real terms are those denominated in US Dollars. Building Societies and FIA licensees December 2012 to 31 October 2013 Building societies and FIA licensees also reflected changes in existing fees ranging between -99% to 3% and - 47% to 0.5% respectively, between December 2012 and up to 31 October A five year comparison was not performed for these sub-sectors 6. 6 The Economy and Production Committee expressly requested inflation adjustments on fee data for commercial banks. Similar adjustments were not performed for building societies and FIA licensees. 10

18 Credit Unions - Bank of Jamaica does not have fees and charges history for credit unions apart from the 31 October 2013 survey response. As such, a historical trend comparison was not performed. E. Frequency of Review of Fees and Charges Commercial Banks, Building Societies, and FIA Licensees - Seven of the twelve DTIs indicated that fees and charges are reviewed on an annual basis (BNS, CBNA, FGB, NCB, SBJ, VMBS, and JMMB MB). For others, reviews are generally done based on business needs, costs, competitive environment and, in one instance, twice per year (JNBS). (See Table E1 for details) Credit Unions - Twenty credit unions indicated that reviews were taken either quarterly or annually, 10 indicated that there was no policy in place, while the remaining entities undertake reviews generally on an as needed basis (in one case, at monthly meetings). (See Table E2) F. Status of Adoption of JBA s Proposed Voluntary Code of Conduct Commercial Banks As at the survey date, four commercial banks (BNS, CBNA, RBCJ, and SBJ) reported that they had fully adopted the Jamaica Bankers Association s proposed Voluntary Code of Conduct whilst another (FGB) indicated its adoption except for three areas. Subsequent to the survey date, in January 2013, the JBA announced that it had implemented its Voluntary Code of Conduct which had been adopted/signed by all commercial banks 7. (See Table F) FIA Licensees JMMB MB and MF&G Trust & Finance Limited have indicated that they intend to adhere to the JBA Code. Building societies and credit unions are not members of the Jamaica Bankers Association

19 G. Regional and International Comparisons The four banks with international parent banks/head offices all reported challenges in obtaining both fee and fee income data. Notably, the Bank of Jamaica was advised by the banks that fees are bundled in Canada. As such disaggregation into discrete fees for specific services were a challenge. Additionally, the fee income breakdown requested were not readily available in some instances. For the five commercial banks from which regional and/or international comparative fees and charges data was expected, the following was received: Table G Status of Receipt of Regional/International Comparative Fees and Charges Commercial Bank Regional/International Bank Fee Data Fee Income Data BNS Canada, Trinidad & Tobago Same CBNA The Bahamas, Barbados, Dominican Republic, Trinidad & Tobago, The Haiti, Trinidad & Tobago, New York Bahamas, Barbados FCIBJ The Bahamas, Barbados, Cayman Islands, The Bahamas, Barbados, Canada Cayman Islands NCB Cayman Islands Same RBCJ The Bahamas, Barbados - Based on the submitted information, where there were comparative service areas, charges ranged higher and lower than those obtaining for the Jamaican operations. BNS In the case of BNS (data provided for Canada and Trinidad and Tobago), Canada reflected most highest (23 items) and Trinidad and Tobago most lowest (22 items). See Table G1 below. Table: G1 Bank of Nova Scotia - Regional/International Comparison at 31 October 2013 Category # of Items in Survey Most 'Highest Charges' Regional/ International Bank # of items Most 'Lowest Charges' Regional/ International Bank Current Accounts 18 Canada/Trinidad 7 each Jamaica 9 Savings Account 8 Canada 2 Trinidad & Tobago 2 E-Banking 17 Canada 8 Trinidad & Tobago 8 Credit Card Services 6 Canada 4 Trinidad & Tobago 5 Miscellaneous 5 Canada 2 Jamaica 3 Overall 54 Canada 23 Trinidad & Tobago 22 # of Items 12

20 CBNA In the case of CBNA (data provided for New York and 5 regional jurisdictions), Haiti reflected most highest (6) and The Bahamas most lowest (15). See Table G2 below. Category Table: G2 Citibank Regional/International Comparison at 31 October 2013 # of Items in Survey Most 'Highest Charges' Regional/ International Bank # of items Most 'Lowest Charges' Regional/ International Bank Current Accounts 18 Haiti 5 The Bahamas 8 Savings Account 8 E-Banking 17 Jamaica/New York 1 each Barbados 2 Credit Card Services 6 N/A N/A Miscellaneous 5 Jamaica/The Bahamas/Haiti 1 each Jamaica/ The Bahamas Barbados/ Trinidad Overall 54 Haiti 6 Bahamas 15 # of Items 2 each FCIBJ Comparative information was provided for Canada and 3 regional jurisdictions (The Bahamas, Barbados and Cayman Islands). Canada had most highest fees (16) and Jamaica most lowest (27 service items). See Table G3. Category Table G3: FCIB Regional/International Comparison at 31 October 2013 # of Items in Survey Most 'Highest Charges' Regional/ International Bank # of items Most 'Lowest Charges' Regional/ International Bank Current Accounts 18 Cayman 8 Jamaica 8 Savings Account 8 Jamaica 4 Jamaica 4 E-Banking 17 Canada 5 Cayman 11 # of Items Credit Card Services 6 Barbados 3 Jamaica/Canada/Barbados 2 each Miscellaneous 5 Canada 4 Jamaica 4 Overall 54 Canada 16 Jamaica 27 NCB NCB has one regional subsidiary in the Cayman Islands. Where there were comparable services, charges tended to be higher in that jurisdiction. See Table G4 13

21 Table G4: National Commercial Bank Regional/International Comparison at 31 October 2013 Category # of Items in Survey Current Accounts 18 Most 'Highest Charges' Regional/ International Bank # of items Most 'Lowest Charges' Regional/ International Bank # of Items Savings Account 8 Cayman 2 Jamaica 2 E-Banking 17 Credit Card Services 6 Miscellaneous 5 Overall 54 Cayman 2 Jamaica 2 Note: NCB Cayman only offers saving accounts RBCJ RBCJ submitted data for two regional affiliates (The Bahamas and Barbados). The Bahamas had the most highest items (12) and Jamaica the most lowest (23 items). See Table G5. Table G5 RBC Royal Bank Regional/International Comparison at 31 October 2013 Category # of Items in Survey Most 'Highest Charges' Regional/ International Bank # of items Most 'Lowest Charges' Regional/ International Bank Current Accounts 18 The Bahamas 8 Jamaica 8 Savings Account 8 Jamaica 1 Jamaica 1 E-Banking 17 The Bahamas 3 Jamaica 11 Credit Card Services 6 Jamaica 2 Barbados 2 Miscellaneous 5 Overall 54 The Bahamas 12 Jamaica 21 # of Items H. Select Fee Income Ratios Commercial Banks - Based on unaudited prudential returns submitted by commercial banks to Bank of Jamaica, Fee Income (excluding fees for loans processing) increased over the last five years and now accounts for a larger percentage of Total Revenue with 19.3% for the calendar year 2013 up from 12.2% in This is attributable to a combination of reduced interest income reflective of the lower interest rate environment over the past four years (following JDX in 2010) exerting a downward pull on revenues, as well as an increased level of fee income. Additionally, the decline in the ratio observed between 2010 (14.9%) and 2011 (13.6%) was influenced by increased revenue attributable 14

22 to substantial dividend income from a subsidiary of one commercial bank, while fee income reflected marginal movements. (See Table H1A) In terms of cost recovery, over the five calendar years up to 2013, commercial banks Fee Income (excluding fees for loans processing) in relation to overhead expenses has fluctuated between 26.5% in 2009 and 28.5% in 2013 (which compares to a ratio of 28.4% in 2008), suggesting a relatively stable rate of overhead cost recovery by that sector over the five year review period. (See Table H1A) Against a fluctuating profit performance over the last five calendar years, the Return on Average Assets (ROAA) 8 of commercial banks has exhibited a fluctuating but downward trend from 3.3% (2009) to 2.0% (2013). (See Table H1A) Audited statements for banks as well as the consolidated statements for the Groups of which they are a part, reflect similar trends in Total Fee Income to Total Revenue 9 and the ROAA ratios as observed in prudential returns submitted by commercial banks to the Bank of Jamaica. (See Table H1B) In terms of fee income, of the four banks submitting data on regional affiliates and/or international parent companies (BNS, CBNA, FCIBJ and NCB), two Jamaican banks reported the highest comparative ratios of total Fee Income to Total Revenue relative to their affiliates (FCIBJ 19% and NCB 25.3%). None of the local banks had the highest ROAA relative to their respective counterparts. (See Table H1C). Building Societies - In the case of building societies, unaudited prudential returns show Fee Income (excluding fees for loans processing) contributing a higher 4.7% to Total Revenues for calendar year 2013, rising from 1.2% in Cost recovery for overheads for the sector increased from 2.9% in 2009 to 8.5% in However ROAA, after rising from 1.9% in 2009 and to 2.3 % in 2011, declined marginally to 2.2% in FIA Licensees - With regard to FIA licensees, unaudited prudential returns reflect a similar trend of Fee Income (excluding fees for loans processing) increasing over the last five years to account for a larger percentage of Total Revenue, up from 0.5% (2009), to register 1.4% for Cost recovery for overhead expenditure inched up from 2.0% in 2009 to 2.8% for The ROAA fell from 1.3% in 2009 to a negative out-turn (-0.3%) in 2012, returning to a positive 1.3% in Credit Unions - Unaudited prudential returns for credit unions also reflect an increasing trend in Fee Income (excluding fees for loan processing), rising from 3.2 % of total revenues in 2009 to 6.2% in Cost recovery for overhead expenditures increased 8 Pre-Tax Profits as a percentage of average assets 9 Overhead Cost Recovery ratios could not be calculated from audited statements given absence of the required details. 15

23 from 3.7 % to 5.6% over the same period. ROAA fell from 3.5% to 1.5% over the five year period between 2009 and IV. SUMMARY FINDINGS/CONCLUSION Based on the available information (prudential data in-house at the Bank of Jamaica and survey responses) the salient findings from the fees and charges review are summarized below. 1. All entities (DTIs and credit unions) maintain a periodic review of the fees charged for their services based on changes in costs and market developments, and adjust fees as they deem necessary. In some instances, entities operate with a formal policy for such reviews. Reviews are primarily at a minimum, on an annual basis with more frequent adjustments effected where considered necessary in response to market developments. Survey results indicate that fee adjustments may be in either direction (increase or decrease). 2. Survey findings reveal an extensive range of charges for similar services across individual commercial banks and other DTIS. It is therefore apparent that fees and charges are being set independently by individual licensed deposit-taking institutions (DTIs), influenced by respective service delivery costs, competitive factors and business strategies. The findings are similar for the credit union sector. For example, the survey findings reflect fees for a Manager s cheque for a non-bank customer ranging from $ (FCIBJ) up to $1, (FGB); in another example, at 31 October 2013, one bank charged a cheque encashment fee for its own cheques (BNS - $140.00), while this service was offered free by the other commercial banks. Subsequent to the survey date (on 1 November 2013), NCB imposed a fee ($128.15) for the similar service. 3. The range of charges for similar services across individual banks and other DTI subsectors also suggests competitive factors at play in the market. For example fees for similar commercial banking services were seen to range as high as 4.5 times more than the lowest offer in the market. In other instances, certain services offered free at some DTIs, attracted a charge at others. (See item 2 above) 4. Most entities offer some services free of charge. Several of the free services relate to e-banking services but also includes in-branch deposits/withdrawals, funds transfers and cheque encashment at some banks. In recent years, some DTIs have introduced charges for in-branch transactions, which the Bank of Jamaica understands (from interactions with the bankers) is a deliberate strategy to disincentivise in-branch transactions which are costlier to the banks (e.g. BNS and NCB reported in-branch savings deposit fees - in the case of NCB this applied only to transactions above $2 million daily. At all banks, deposits to savings accounts using own ABM attract no charge. Four banks, BNS, FCIBJ, NCB and RBCJ reported in-branch savings 16

24 withdrawal fees ranging from $ to $ Five banks reported savings account withdrawal fees using own ABM, ranging from $19.83 to $33.00.) 5. With respect to the commercial banking sector, over the five year period December 2009 up to the survey date 31 October 2013, banks have reflected both increases and decreases in fees and charges in absolute terms. In some instances, fees have been totally removed for some services (e.g. current account interim statements attracted a charge of $ at BNS in December 2010 and have been offered free since 2011) as well as there have been fees introduced for services which previously attracted no charge (e.g. cheque encashments). Where 2013 fees are adjusted to 31 December 2009 prices based on inflation factors, the levels of increases for individual institutions were significantly tempered and decreases deepened. (Example: In absolute terms, BNS and NCB reflected reduced fees in 2 and 3 service areas respectively between end and October 2013, however in real terms, reduced fees on 21 and 17 service items were seen respectively, at BNS and NCB. In absolute terms BNS and NCB reflected increases in 40 and 36 service areas respectively, while in real terms, increases were seen on 21 (BNS) and 25 (NCB) service areas. 6. Fee Income (excluding fees for loans processing) now accounts for a larger percentage of Total Revenue as against pre JDX (2010) years, for DTIs as well as credit unions. This is attributable to a combination of reduced interest income given a lower interest rate environment (following JDX) exerting a downward pull on revenues, as well as an increased level of Fee Income. For the commercial bank sub-sector, overheads cost recovery from Fee Income (excluding fees for loans processing) although fluctuating has shown a marginal increase from 28.4% for 2008 to 28.5% for 2013, suggesting a relatively stable rate of overhead cost recovery over the period. For FIAs this ratio increased from 2.0% in 2009 to 2.8% in In the case of building societies, cost recovery ratios increased from 2.9% in 2009 to 8.5% in 2013; and for credit unions from 3.7% to 5.6%. 7. Based on audited financial statements (available up to 2012 in most instances) and unaudited prudential returns submitted to Bank of Jamaica up to 2013, with the exception of building societies, the DTI sectors exhibited declining returns on average assets (ROAA) and on average equity (ROE) over the past five years. A similar trend was observed for credit unions. 8. Compared to regional and international affiliates, fees and charges of Jamaican banks range higher and lower than their counterparts. In most instances, highest overall fees are in jurisdictions outside of Jamaica. RBCJ, FCIBJ and NCB had a higher incidence of lowest fees compared with their regional/international counterparts. Instances of higher fee income to total revenue were also seen in a number of other jurisdictions. 17

25 V. RECENT BANK OF JAMAICA INITIATIVES 1) With a view to promoting transparency and access by consumers to comparative information on the fees and charges offered by DTIs, the Bank of Jamaica has published annually on its website since December 2010, information on fees and charges of commercial banks, building societies and FIA licensees as at 31 December each year. The published series commences with information as at December The special study undertaken based on data as at 31 August 2010, as well as the Interim Report on the special survey as at 31 October 2013 are also published on the Bank of Jamaica website. 2) Although there are no statutory powers to intervene in disputes between a customer and his or her DTI, the Bank of Jamaica currently seeks to facilitate resolution where a written complaint has been submitted by or on behalf of a customer. In such cases Bank of Jamaica formally requests the subject DTI s chief executive officer to investigate the matter and respond to both the customer and the Bank. For the 2013 calendar year, 40 complaints were received and referred to management of the respective banks, of which 29 were closed at year end. 3) The Bank of Jamaica has proposed that the Omnibus Banking legislation that is expected to be enacted during 2014 incorporate enabling statutory provisions for an Enforceable Code of Conduct. The Code will outline DTI s key responsibilities to their customers particularly as regards disclosures and related notice periods, notification of significant matters contained in contracts, and their resolution mechanisms for customer related issues. In this regard it is important to note that the Code will cover only that small sub-set of customer related issues which may arise with respect to breaches of the Code by DTIs, with enforcement of such breaches by the Bank of Jamaica being limited to imposition of administrative fines against the DTI. Other issues and grievances of consumers of financial services will remain to be dealt with under substantive consumer protection mechanisms and agencies, including the courts with respect to contractual issues. 4) The Draft Omnibus legislation also provides for the introduction of agent banking which will allow banks to partner with non-bank third parties to offer banking services, as agents. This would allow banking customers to conduct certain types of banking transactions from third party locations (e.g. such as retail outlets) or through the use of mobile technology in partnership with mobile service providers. The range of permissible activities in which agents may be engaged are proposed to include, for example: * Cash deposits and cash withdrawal (within specified limits); * Cash payment of bills and loan repayments; * Transfer of funds; 18

26 * Balance enquiries It is expected that introduction of mobile banking will promote financial inclusion through affordable access to traditional or core banking services by a wide cross-section of the population. 19

27 CB1 COMMERCIAL BANKS SCHEDULE OF FEES AND CHARGES AS AT 31 OCTOBER 2013 BNS CBNA FCIBJ FGB NCB RBCJ SBJ * J$ J$ J$ J$ J$ J$ J$ 1.0 CURRENT ACCOUNTS 1.1 Personal: Minimum Monthly Service Charge $ N/A $ $ $ $ $ Interest advantage - $466.00/ultra preferred - $699.00/US$ personal USD (J$1,224.11) Charge per Entry/Cheque $50.00 per cheque. Rebate of $15.00 for each $20, of minimum credit balance N/A $99.15 (2-12 free debits per month) $65.00 $69.60 $80.00 Interest advantage - $47.77/ultra preferred $47.77/USD personal USD Minimum Balance Threshold and Fees N/A N/A Transfer Between Accounts $ N/A $ $ $ (fees) - $70, $150, (threshold) Free N/A N/A Interim Statement Free N/A $ $1, $2, Free if minimum monthly balance is above interest advantage - $50,000.00/ultra preferred - $250,000.00/US personal - USD 2, NIL (Customer own transaction at ABM via internet) $1, ( based on written request to FGB) $ $80.00 Free $ per statement request (Up to 10 pages). Thereafter $74.36 per additional page. $ ( per sheet) $ Cheque Returned NSF $1, N/A $ $ $1, $1, $1, Stop Payment/Cancellation Order: Local Cheque $ N/A $ $ $ $ $ Foreign Cheque $ N/A USD Foreign Bank Charge USD Foreign Bank Charge (FBC) USD Foreign Draft - USD ($7,355.00); (plus Foreign Bank Charge & all other expenses) USD Dormant Account Fee (per annum) $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity N/A $ $ $ $ Free

28 CB1 COMMERCIAL BANKS SCHEDULE OF FEES AND CHARGES AS AT 31 OCTOBER 2013 BNS CBNA FCIBJ FGB NCB RBCJ SBJ * J$ J$ J$ J$ J$ J$ J$ 1.2 Corporate: Minimum Monthly Service Charge $ Corporate; $ SMEs $ $ $2, $ $ Business advantage $640.75/business preferred - $873.75/business max - $757.25/USD business USD Charge per Entry/Cheque $80.00 Corporate ; $70.00 SMEs $60.00 $99.15 (2 free debit per month) $85.00 $69.60 $80.00 Business advantage - $47.77/business preferred - $47.77/business max - $52.43/USD business - USD Minimum Balance Threshold and Fees N/A Free N/A N/A N/A N/A Free if minimum monthly average credit balance is above business max - $250, Transfer Between Accounts In branch transfers - $250.00; Internet banking range from $ $69.18 depending on product $ $ Interim Statement Free $ $ $1, $2, NIL (Customer own transaction at ABM via internet) $1, ( based on written request to FGB) $ $80.00 Free $ per statement request (Up to 10 pages). Thereafter $74.36 per additional page. $ (per sheet) $ Cheque Returned NSF $1, $ $ $ $1, $1, $1, Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ $ Foreign Cheque $ USD USD Foreign Bank Charge USD Foreign Bank Charge (FBC) USD Foreign Draft - USD ($7,355.00); (plus Foreign Bank Charge & all other expenses) USD Dormant Account Fee (per annum) $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity Free $ $ $ $ Free

29 CB1 COMMERCIAL BANKS SCHEDULE OF FEES AND CHARGES AS AT 31 OCTOBER SAVINGS ACCOUNTS 2.1 Personal: BNS CBNA FCIBJ FGB NCB RBCJ SBJ * J$ J$ J$ J$ J$ J$ J$ In-branch Deposit Transaction Fee $ N/A Free Free In-branch Withdrawal Transaction Fee $ N/A Minimum Balance Threshold and Fees $ per month if average balance falls below the minimum opening threshold of $5, N/A $ $ ( 2 free debits per month) Free $ $ (fees) $20, $100, (threshold) Free J$3.96 per J$ on deposit amount in excess of J$2,000, per day Free Free $ ( Applicable only to withdrawal amount up to J$50, on specific saving accounts ) $ Free Threshold varies from $2, $10, based on saving account type/$ per month (Not applicable to all savings accounts and Midas Plus accounts) N/A Free Dormant Account Fee (per annum) 2.2 Corporate: $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity N/A $ $ per annum ( when notices are sent) $ $ Free In-branch Deposit Transaction Fee $ Free In-branch Withdrawal Transaction Fee $ Free Minimum Balance Threshold and Fees N/A Free $ $ (4 free credits per month) Free N/A Free Free $ $ (2 free credits per month) Free N/A $ Free $ $ (fees) (no threshold) Free N/A N/A Free Dormant Account Fee (per annum) $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity Free $ $ per annum ( when notices are sent) N/A $ Free

30 CB1 COMMERCIAL BANKS SCHEDULE OF FEES AND CHARGES AS AT 31 OCTOBER E-BANKING 3.1 Automated Banking Machine (ABM) * Using Own Machine: BNS CBNA FCIBJ FGB NCB RBCJ SBJ * J$ J$ J$ J$ J$ J$ J$ Withdrawal $33.00 N/A $19.83 $30.00 $30.00 $30.00 Free Deposit Free N/A Free N/A Free Free N/A Enquiry Free N/A Free $37.50 Free Free Free Transfer $33.00 N/A Free N/A Free Free Free Declined $12.10 N/A $8.00 $37.50 $12.10 $11.89 Free Statement $22.00 N/A Free N/A N/A Free Free Using Other Machines: Withdrawal $66.00 N/A $50.00 $47.50 $60.34 $55.00 $ Deposit Free N/A N/A N/A N/A N/A N/A Enquiry $32.00 N/A $30.00 $37.50 $31.35 $33.00 $ Transfer $66.00 N/A N/A N/A N/A N/A N/A Declined $33.10 N/A $30.00 $37.50 $31.35 $33.00 $ Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions $16.50 N/A $15.00 $17.50 $ Internet Banking: Personal Purchase- $15.00 ; Decline- $10.00 $ Enquiry Free N/A Free Free Free Free Free Funds Transfer To Third Party Own Bank Free $ Free Free ACH - $35.00; RTGS To Third Party at Another Bank N/A ACH - $17.48; RTGS - $ $ $ Personal - free ; Payroll - $10.13 per entry N/A Free Personal - N/A ; Payroll - $10.13 per entry N/A $ per transaction Bill Payment Free N/A Free Free Free Free Free Corporate Enquiry Varying package options USD Monthly unlimited Free Free Free Free access ($13,134.33) Funds Transfer Varying package options Free Free $10.14 per entry Free $4, per annum access fee $4, per annum access fee

31 CB1 COMMERCIAL BANKS SCHEDULE OF FEES AND CHARGES AS AT 31 OCTOBER CREDIT CARD 4.1 Annual Membership Fee: BNS CBNA FCIBJ FGB NCB RBCJ SBJ * J$ J$ J$ J$ J$ J$ J$ Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) $2, $8, N/A MasterCard (Local Classic, Dual Classic, Dual Gold) $4, $10, N/A N/A N/A 4.2 Late Payment Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $2, N/A $3, Classic $5, Gold $15, Platinum $5, Corporate/Commercial $ $5,000 $3, $6, $2, $5, N/A USD USD ($9, $15,235.82) $2, N/A $2, Classic/Gold/Platinum $3, Corporate/Commercial $2, $2, $2, $1, $4, N/A MasterCard (Local Classic, Dual Classic, Dual Gold) $2, N/A N/A N/A US ($6,829.85) $1, $1, N/A 4.3 Over limit Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $2, N/A $2, Classic/Gold/Platinum $3, Corporate/Commercial $2, $2, $2, $1, $4, N/A MasterCard (Local Classic, Dual Classic, Dual Gold) $2, $6, N/A N/A N/A US ($6,829.85) $1, $1, N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated USD 1.00 per cheque 1% of cheque amount $ USD 2.20 ($231.16) $ Manager's Cheque: 1 unit of currency per transaction plus $1.00 stamp duty Bank Customer $ $ $ $ $ per item $ $ Non-bank Customer $ N/A $ $1, $ per item $ N/A 5.3 Cheque Encashment Fee: Own Bank $ Free Free Free Free Free Free Other Banks' Cheques $ Free $ Free $ per item Free Free Free Source: The above schedule is compiled from information submitted by the commercial banks to the Bank of Jamaica. Notes: (i) Fees and Charges reflect a sample of the fees applicable to the individual commercial bank's product/services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) Entries in red represent highest fee/charge in category (iv) Entries in blue represent lowest fee/charge in category. (v) Where conversions are made from USD to JMD, the Monthly Average Selling Exchange Rate for October 2013, of USD/JMD is used. (vi) N/A Represents service not applicable to institution. * In December 2012 PanCaribbeanBank Limited was rebranded as Sagicor Bank Jamaica Limited. * First Global Bank does not operate its own Automated Banking Machine (ABM), these charges include use of credit union machines. * First Global Bank advises that they are the only bank which pays interest on current accounts (calculated on a per diem basis). * National Commercial Bank advises that their Visa Classic offers a 0.25% cash back. It should be noted that Citibank's business focus is on corporate banking services and it does not offer retail banking services

32 CB 1A THE BANK OF NOVA SCOTIA JAMAICA LIMITED SCHEDULE OF FEES AND CHARGES December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' CURRENT ACCOUNTS 1.1 Personal: Minimum Monthly Service Charge $ $ $ $ $ $ % $60.00 Per processed cheque and $50.00 Per processed cheque and $ per in branch $ per in branch transactions; transactions; Rebate of $60.00 for Rebate of $15.00 for each each $15, of minimum $20, of minimum credit credit balance maintained. balance maintained. $50.00 per cheque. Rebate of $15.00 for each $20, of minimum credit balance ($13) - $ % to 4% Charge per Entry/Cheque $48.00 $ Minimum Balance Fees (also state threshold) N/A N/A N/A N/A N/A N/A N/A Transfer Between Accounts $ $ $ $ $ $ % Interim Statement $ $ Free Free Free ($485.00) -100% Cheque Returned NSF $ $ $ $1, $1, $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque $ $ $ $ $ $ % Dormant Account Fee (per annum) 1.2 Corporate: Where balance on a/c is less than $10,000 / US $500.00, $ $1, after 2 years of inactivity, $1, after 5 years of inactivity, $2, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity Minimum Monthly Service Charge $ $ $ Corporate; $ SMEs $ Corporate; $ SMEs Charge per Entry/Cheque $66.00 $70.00 $80.00 Corporate; $70.00 SMEs. Allow one free entry for each $30, (corporate) & $25, (SMEs) of minimum credit balance maintained. $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity $ $ % - 127% $ Corporate; $ SMEs $ $ % - 44% $80.00 Corporate; $70.00 SMEs. Corporate: Rebate of $20.00 per $30, of mimimum credit balance maintained, up to a maximum equal to the service charge. SME: Rebate of $18.00 for each $25, of minimum credit balance maintained, up to a maximum equal to the service charge. $80.00 Corporate ; $70.00 SMEs $ $ % - 21% Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Transfer Between Accounts $ $ $ $ In branch transfers - $250.00; Internet banking range from $ $69.18 depending on product In branch transfers - $60.00; Internet banking range from $ $69.18 depending on product In branch transfers - 32%; Internet banking 100% depending on product Interim Statement $ $ Free Free Free ($485.00) -100% Cheque Returned NSF $ $ $ $1, $1, $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque $ $ $ $ $ $ % Dormant Account Fee (per annum) Where balance on a/c is less than $10,000 / US $500, $ $1, after 2 years of inactivity, $2, after 5 years of inactivity, $5, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity $ $ % - 127%

33 CB 1A THE BANK OF NOVA SCOTIA JAMAICA LIMITED SCHEDULE OF FEES AND CHARGES SAVINGS ACCOUNTS December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - ' Personal: In-branch Deposit Transaction Fee $ $ $ $ $ $ % In-branch Withdrawal Transaction Fee $ $ $ $ $ $ % % Change '09 - ' Minimum Balance Fees (also state threshold) N/A N/A $ per month if average balance falls below the minimum opening threshold of $5, $ per month if average balance falls below the minimum opening threshold of $5, $ per month if average balance falls below the minimum opening threshold of $5, $ per month if average balance falls below the minimum opening threshold of $5, % Dormant Account Fee (per annum) 2.2 Corporate: Where balance on a/c is less than $10,000 / US $500, $ $1, after 2 years of inactivity, $1, after 5 years of inactivity, $2, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity $ $ % - 127% In-branch Deposit Transaction Fee $85.10 $ $ $ $ $ % In-branch Withdrawal Transaction Fee $85.10 $ $ $ $ $ % Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Where balance on a/c is less than $10,000 / US $500, $ $1, after 2 years of inactivity, $2, after 5 years of inactivity, $5, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity $ $ % - 127% Using Own Machine: Withdrawal $30.00 $33.00 $33.00 $33.00 $33.00 $ % Deposit Free Free Free Free Free $0.00 0% Enquiry Free Free Free Free Free $0.00 0% Transfer $30.00 $33.00 $33.00 $33.00 $33.00 $ % Declined N/A $12.10 $12.10 $12.10 $ % Statement $20.70 $20.90 $20.90 $22.00 $22.00 $1.30 6% Using Other Machines: Withdrawal $45.00 $55.00 $56.00 $58.00 $66.00 $ % Deposit Free Free Free Free Free $0.00 0% Enquiry $27.30 $27.60 $30.00 $32.00 $32.00 $ % Transfer N/A $55.00 $56.00 $58.00 $66.00 $ % Declined $27.30 $27.60 $30.00 $32.00 $33.10 $ % Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions $9.00 $15.00 $15.00 $16.50 $16.50 $ % 3.3 Internet Banking: Personal Enquiry n.a. n.a. Free Free Free $0.00 0% Funds Transfer To Third Party at Own Bank Free Free Free Free $0.00 0% To Third Party at Another Bank N/A N/A N/A N/A N/A N/A N/A Bill Payment Free Free Free Free Free $0.00 0%

34 CB 1A THE BANK OF NOVA SCOTIA JAMAICA LIMITED SCHEDULE OF FEES AND CHARGES December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' Corporate Enquiry n.a. n.a. Varying package options Varying package options Varying package options N/A N/A Funds Transfer n.a. n.a. Varying package options Varying package options Varying package options N/A N/A 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) $3, $6, $4, $7, $4, $7, $2, $8, $2, $8, ($875.00) - $1, % to 30% Mastercard (Local Classic, Dual Classic, Dual Gold) $1, $10, $3, $10, $3, $10, $4, $10, $4, $10, $ $2, % - 111% 4.2 Late Payment Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $1, $2, $2, $2, $2, $ % Mastercard (Local Classic, Dual Classic, Dual Gold) $1, $2, $2, $2, $2, $ % 4.3 Overlimit Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $1, $2, $2, $2, $2, $ % Mastercard (Local Classic, Dual Classic, Dual Gold) 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated $60.00 $ Manager's Cheque: $1, $2, $2, $2, $2, $6, $ $5, % - 283% USD 1.00 per cheque encashed + Stamp duty USD 1.00 per cheque encashed + Stamp duty USD 1.00 per cheque N/A N/A Bank Customer $ $ $ $ $ $ % Non-bank Customer $ $ $ $ $ $ % 5.3 Cheque Encashment Fee: Own Bank* n.a. n.a. N/A N/A $ $ % Other Banks' Cheque N/A $ $ $ $ $ % Source: Information submitted to the Bank of Jamaica by the Commercial Bank. Notes: (i) Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) (iv) 100% and above increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. N/A - Represents service not applicable to institution. (v) n.a. - Represents information not available.

35 CB 1B CITIBANK N.A. SCHEDULE OF FEES AND CHARGES CURRENT ACCOUNTS 1.1 Personal: December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - ' Minimum Monthly Service Charge N/A N/A N/A N/A N/A N/A N/A Charge per Entry/Cheque N/A N/A N/A N/A N/A N/A N/A Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Transfer Between Accounts N/A N/A N/A N/A N/A N/A N/A Interim Statement N/A N/A N/A N/A N/A N/A N/A Cheque Returned NSF N/A N/A N/A N/A N/A N/A N/A Stop Payment/Cancellation Order: Local Cheque N/A N/A N/A N/A N/A N/A N/A Foreign Cheque N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) N/A N/A N/A N/A N/A N/A N/A 1.2 Corporate: Minimum Monthly Service Charge $ $ $ $ $ $ % Charge per Entry/Cheque $58.25 $58.75 $50.00 $60.00 $60.00 $1.75 3% Minimum Balance Threshold and Fees Free Free Free Free Free $0.00 0% Transfer Between Accounts $ $ $ $ $ $ % Interim Statement $ $ $ $ $ $ % Cheque Returned NSF $ $ $ $ $ $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % % Change '09 - ' Foreign Cheque N/A N/A USD Foreign Bank Charge USD Foreign Bank Charge USD Foreign Bank Charge USD Foreign Bank Charge 100% Dormant Account Fee (per annum) Free Free Free Free Free $0.00 0% 2.0 SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee N/A N/A N/A N/A N/A N/A N/A In-branch Withdrawal Transaction Fee N/A N/A N/A N/A N/A N/A N/A Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) N/A N/A N/A N/A N/A N/A N/A 2.2 Corporate: In-branch Deposit Transaction Fee Free Free Free Free Free $0.00 0% In-branch Withdrawal Transaction Fee Free Free Free Free Free $0.00 0% Minimum Balance Threshold and Fees Free Free Free Free Free $0.00 0% Dormant Account Fee (per annum) Free Free Free Free Free $0.00 0%

36 CB 1B CITIBANK N.A. SCHEDULE OF FEES AND CHARGES E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - ' Withdrawal N/A N/A N/A N/A N/A N/A N/A Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry N/A N/A N/A N/A N/A N/A N/A Transfer N/A N/A N/A N/A N/A N/A N/A Declined N/A N/A N/A N/A N/A N/A N/A Statement N/A N/A N/A N/A N/A N/A N/A Using Other Machines: Withdrawal N/A N/A N/A N/A N/A N/A N/A Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry N/A N/A N/A N/A N/A N/A N/A Transfer N/A N/A N/A N/A N/A N/A N/A Declined N/A N/A N/A N/A N/A N/A N/A Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions N/A N/A N/A N/A N/A N/A N/A 3.3 Internet Banking: Personal Enquiry n.a. n.a. N/A N/A N/A N/A N/A Funds Transfer To Third Party at Own Bank $ $ $ $ $ $ % To Third Party at Another Bank ACH - $58.25 ACH - $58.25; RTGS - $ ACH - $58.25; RTGS - $ ACH - $17.48; RTGS - $ ACH - $17.48; RTGS - $ % Change '09 - '13 ACH - ($40.77); RTGS - $ % to 100% Bill Payment N/A N/A N/A N/A N/A N/A N/A Corporate Enquiry Funds Transfer n.a. n.a. USD USD USD Monthly unlimited access USD Monthly unlimted access 100% 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) N/A N/A N/A N/A N/A N/A N/A Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 4.2 Late Payment Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) N/A N/A N/A N/A N/A N/A N/A Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A

37 CB 1B CITIBANK N.A. SCHEDULE OF FEES AND CHARGES December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' Overlimit Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) N/A N/A N/A N/A N/A N/A N/A Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated USD 1.00 USD % of cheque amount 1% of cheque amount 1% of cheque amount 1% of cheque amount N/A 5.2 Manager's Cheque: Bank Customer $ $ $ $ $ $ % Non-bank Customer N/A N/A N/A N/A N/A N/A N/A 5.3 Cheque Encashment Fee: Own Bank n.a. n.a. N/A N/A Free $0.00 0% Other Banks' Cheque N/A N/A Free Free Free $0.00 0% Source: Note: (i) (ii) (iii) (iv) (v) (vi) Information submitted to the Bank of Jamaica by the Commercial Bank. Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. Fees and Charges include applicable taxes. 100% and above increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. N/A - Represents service not applicable to institution. n.a. - Represents information not available. It should be noted that Citibank's business focus is on corporate banking services and it does not offer retail banking services.

38 CB 1C FIRSTCARIBBEAN INTERNATIONAL BANK JAMAICA LIMITED SCHEDULE OF FEES AND CHARGES CURRENT ACCOUNTS 1.1 Personal: December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09-13' Minimum Monthly Service Charge $ $ $ $ $ $ $ $ ($24) - $0.01-5% to 0% Charge per Entry/Cheque $70.00 $ Minimum Balance Threshold $ $ $ (fee) $70, $150, (threshold) $ $ (4-12 free debits per month) $ $ (fee) $70, $150, (threshold) $99.15 (4-12 free debits per month) $ $ (fee) $70, $150, (threshold) % Change '09-13' $99.15 (2-12 free debits per month) $ % $ $ (fee) $70, $150, (threshold) ($24) - $0.01-5% to 0% Transfer Between Accounts $ $ $ $ $ $ % Interim Statement $ $ $ $ $ $ % Cheque Returned NSF $ $ $ $ $ $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque USD equivalent USD Foreign Bank Charge USD Foreign Bank Charge USD Foreign Bank Charge USD Foreign Bank Charge $0.00 0% Dormant Account Fee (per annum) $ $ $ $ $ $ % 1.2 Corporate: Minimum Monthly Service Charge $ $ $ $ $ $ % $ $99.15 $ Charge per Entry/Cheque $45.00 $38.63 (2 free debits per month) (2 free debit per month) (2 free debit per month) $ % Minimum Balance Threshold N/A N/A N/A N/A N/A N/A N/A Transfer Between Accounts $ $ $ $ $ $ % Interim Statement $ $ $ $ $ $ % Cheque Returned NSF $ $ $ $ $ $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % USD Foreign Bank USD Foreign Bank USD Foreign Bank Foreign Cheque USD equivalent Charge Charge Charge USD Foreign Bank Charge $0.00 0% Dormant Account Fee (per annum) $ $ $ $ $ $ % 2.0 SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee Free Free Free Free Free $0.00 0% In-branch Withdrawal Transaction Fee $70.00 $70.60 $ (0-2 free debits per month) $ $ (0-2 free debits per month) $ $ ( 0-2 free debits per month) $ $ % - 129% Minimum Balance Fees ( also state threshold) $ $ $ $ (fee) $35, $100, (threshold) $ $ (fee) $35, $100, (threshold) $ $ (fee) $20, $100, (threshold) ($150.00) - $ % to 0% Dormant Account Fee (per annum) $ $ $ $ $ $ %

39 CB 1C FIRSTCARIBBEAN INTERNATIONAL BANK JAMAICA LIMITED SCHEDULE OF FEES AND CHARGES December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09-13' % Change '09-13' 2.2 Corporate: In-branch Deposit Transaction Fee $45.00 $38.63 $ (4 free debits per month) $ $ (1-4 free debits per month) $ $ (0-4 free credits per month) $ $ % - 178% In-branch Withdrawal Transaction Fee $45.00 $38.63 $ (2 free debits per month) Minimum Balance Fees (also state threshold) $ $ $ $ $ (1-2 free debits per month) $ $ (no threshold) $ $ (0-2 free credits per month) $ $ % - 178% $ $ (no threshold) ($19.83) - $ % to 40% Dormant Account Fee (per annum) $ $ $ $ $ $ % 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal Free $15.63 $20.00 $19.83 $19.83 $ % Deposit Free Free Free Free Free $0.00 0% Enquiry Free Free Free Free Free $0.00 0% Transfer Free Free Free Free Free $0.00 0% Declined N/A 8.07 $8.07 $8.00 $8.00 $ % Statement Free Free Free Free Free $0.00 0% Using Other Machines: Withdrawal $35.30 $35.30 $40.00 $41.75 $50.00 $ % Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry $21.19 $21.19 $21.19 $23.10 $30.00 $ % Transfer N/A N/A N/A N/A N/A N/A N/A Declined $21.19 $21.19 $21.19 $23.10 $30.00 $ % Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions $12.10 $12.10 $12.10 $14.10 $15.00 $ % 3.3 Internet Banking: Personal Enquiry n.a. n.a. Free Free Free $0.00 0% Funds Transfer To Third Party at Own Bank Free Free Free Free Free $0.00 0% To Third Party at Another Bank TBA TBA TBA TBA $ $ % Bill Payment Free Free Free Free Free $0.00 0% Corporate Enquiry n.a. n.a. Free Free Free $0.00 0% Funds Transfer n.a. n.a. Free Free Free $0.00 0%

40 CB 1C FIRSTCARIBBEAN INTERNATIONAL BANK JAMAICA LIMITED SCHEDULE OF FEES AND CHARGES December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09-13' % Change '09-13' 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) $2, $2, $3, Classic $5, Gold $15, Platinum $6, Corporate/Commercial $3, Classic $5, Gold $15, Platinum $5, Corporate/Commercial $3, Classic $5, Gold $15, Platinum $5, Corporate/Commercial $ $12, % - 442% Late Payment Charge: Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $2, $2, $2, Classic/Gold/Platinum $3, Corporate/Commercial $2, Classic/Gold/Platinum $3, Corporate/Commercial $2, Classic/Gold/Platinum $3, Corporate/Commercial $ $1, % - 62% Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 4.3 Overlimit Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $2, $2, $2, Classic/Gold/Platinum $ 2, Corporate/Commercial $2, Classic/Gold/Platinum $ 3, Corporate/Commercial $2, Classic/Gold/Platinum $3, Corporate/Commercial $ $1, % - 62% Mastercard (Local Classic, Dual Classic, Dual Gold) 5.0 MISCELLANEOUS CHARGES N/A N/A N/A N/A N/A N/A N/A 5.1 Foreign Cheque negotiated $ $ stamp duty $ $ $ ($303.25) -75% 5.2 Manager's Cheque: Bank Customer N/A $ $ $ $ $ % Non-bank Customer N/A $ $ $ $ $ % 5.3 Cheque Encashment Fee: Own Bank* n.a. n.a. N/A N/A Free $0.00 0% Other Banks' Cheque N/A $ $ $ $ $ % Source: Notes: (i) (ii) (iii) (iv) (v) (vi) Information submitted to the Bank of Jamaica by the Commercial Bank. Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. Fees and Charges include applicable taxes. 100% and above increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. N/A- Represents service not applicable to institution. n.a. - Represents information not available. TBA - Represents To Be Advised.

41 CB 1D FIRST GLOBAL BANK LIMITED SCHEDULE OF FEES AND CHARGES CURRENT ACCOUNTS 1.1 Personal: December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - ' Minimum Monthly Service Charge $ $ $ $ $ $ % Charge per Entry/Cheque $40.00 $50.00 $50.00 $60.00 $65.00 $ % Minimum Balance Threshold and Fees Free Free Free Free Free $0.00 0% % Change '09 - ' Transfer Between Accounts $1, $1, $1, $1, NIL (Customer) $1, (FGB based on written request) $ % Interim Statement $1, $1, $1, Less than 5 sheets & $2, greater than 5 sheets $1, Less than 5 sheets & $2, greater than 5 sheets $1, $2, $ $ % - 47% Cheque Returned NSF $1, $ $ $1, $ ($10.00) -1% Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque N/A N/A USD USD Dormant Account Fee (per annum) $ $ Corporate: $ per annum (when notices are sent) USD Foreign Bank Charge (FBC) USD Foreign Bank Charge (FBC) 100% $ per annum (when notices are sent) $ $ % Minimum Monthly Service Charge $1, $1, $1, $2, $2, $ % Charge per Entry/Cheque $65.00 $70.00 $70.00 $80.00 $85.00 $ % Minimum Balance Threshold and Fees Free Free Free N/A N/A N/A N/A Transfer Between Accounts $1, $1, $1, $1, NIL(Customer) $1, (FGB based on written request) ($70.00) -5% Interim Statement $1, $2, $1, $2, $1, Less than 5 sheets & $2, greater than 5 sheets $1, Less than 5 sheets & $2, greater than 5 sheets $1, $2, $ $ % - 10% Cheque Returned NSF $1, $ $ $ $ ($10.00) -1% Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque N/A N/A N/A N/A Dormant Account Fee (per annum) $ $ $ per annum (when notices are sent) USD Foreign Bank Charge (FBC) US % $ per annum (when notices are sent) $ $ %

42 CB 1D FIRST GLOBAL BANK LIMITED SCHEDULE OF FEES AND CHARGES SAVINGS ACCOUNTS 2.1 Personal: December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - ' In-branch Deposit Transaction Fee Free Free Free Free Free $0.00 0% In-branch Withdrawal Transaction Fee Free Free Free Free Free $0.00 0% Minimum Balance Threshold and Fees Free Free Free Free Free $0.00 0% Dormant Account Fee (per annum) $ $ Corporate: $ per annum (when notices are sent) $ per annum (when notices are sent) % Change '09 - '13 $ per annum ( when notices are sent) $ % In-branch Deposit Transaction Fee Free Free Free Free Free $0.00 0% In-branch Withdrawal Transaction Fee Free Free Free Free Free $0.00 0% Minimum Balance Threshold and Fees Free Free Free Free Free $0.00 0% Dormant Account Fee (per annum) $ $ E-BANKING 3.1 Automated Banking Machine (ABM) * Using Own Machine:Credit Union Machines $ per annum (when notices are sent) $ per annum (when notices are sent) $ per annum (when notices are sent) $ % Withdrawal $13.50 $15.00 $20.00 $25.00 $30.00 $ % Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry $6.00 $30.00 $30.00 $30.00 $37.50 $ % Transfer N/A N/A N/A N/A N/A N/A N/A Declined N/A N/A $30.00 $30.00 $37.50 $ % Statement $6.00 N/A N/A N/A N/A -$ % Using Other Machines: Withdrawal $31.00 $33.00 $39.00 $45.00 $47.50 $ % Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry $19.00 $30.00 $30.00 $35.00 $37.50 $ % Transfer N/A N/A N/A N/A N/A N/A N/A Declined $19.35 $30.00 $30.00 $35.00 $37.50 $ % Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions $10.00 $10.00 $12.00 $15.00 $17.50 $ % 3.3 Internet Banking: Personal Enquiry n.a. n.a. Transaction Based Transaction Based Free $0.00 0% Funds Transfer To Third Party at Own Bank Free Free Free Free Free $0.00 0% To Third Party at Another Bank ACH - $10.00 ACH - $10.00 ACH - $10.00; RTGS - $ ACH - $35.00; RTGS - $ ACH - $35.00; RTGS - $ ACH - $25.00; RTGS - $ Bill Payment Free Free Free Free Free $0.00 0% Corporate Enquiry n.a. n.a. Transaction Based Transaction Based Free $0.00 0% Funds Transfer n.a. n.a. Transaction Based Transaction Based Free $0.00 0% ACH - 250%; RTGS - 100%

43 CB 1D FIRST GLOBAL BANK LIMITED SCHEDULE OF FEES AND CHARGES December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $2, $3, $4, $4, $ $4, $ $4, $ $5,000 ($2,400.00) - $1, % to 43% Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 4.2 Late Payment Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $1, $2, $2, $1, $1,250 - $2, $1,250 - $2, $2, $2, $ $1, % - 100% Overlimit Charge: Mastercard (Local Classic, Dual Classic, Dual Gold) Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $1, $1, $1, $3, Mastercard (Local Classic, Dual Classic, Dual Gold) 5.0 MISCELLANEOUS CHARGES N/A N/A N/A N/A N/A N/A N/A $1, $1,875.00; Business $3, $1, $1,875.00; Business $3, $2, $2, $ $ % - 67% N/A N/A N/A N/A N/A N/A N/A 5.1 Foreign Cheque negotiated N/A N/A N/A N/A USD 2.20 US % 5.2 Manager's Cheque: Bank Customer $ $ $ $ $ $ % Non-bank Customer N/A $ $1, $1, $1, $1, % 5.3 Cheque Encashment Fee : Own Bank n.a. n.a. Free Free Free $0.00 0% Other Banks' Cheque N/A N/A Free Free Free $0.00 0% Source: Information submitted to the Bank of Jamaica by the Commercial Bank. Notes: (i) Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) 100% and above increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. (iv) N/A - Represents service not applicable to institution. (v) n.a. - Represents information is not available. * First Global Bank does not operate its own Automated Banking Machine (ABM), these charges include use of credit union machines. * First Global Bank indicates that they are the only bank which pays interest on current accounts (calculated on a per diem basis).

44 CB 1E NATIONAL COMMERCIAL BANK JAMAICA LIMITED SCHEDULE OF FEES AND CHARGES December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' CURRENT ACCOUNTS 1.1 Personal: Minimum Monthly Service Charge $ $ $ $ $ $ % Charge per Entry/Cheque $50.00 $60.00 $60.00 $69.60 $69.60 $ % Minimum Balance Threshold and Fees See Above See Above N/A N/A N/A N/A N/A Transfer Between Accounts $ $ $ $ $ $ % Interim Statement $ per statement request (Up to 10 pages). Thereafter, $60.00 per additional page. $ per statement request (Up to10 pages). Thereafter, $75.00 per additional page. $ per statement request (Up to 10 pages).thereafter, $75.00 per additional page. $ per statement request (Up to 10 pages).thereafter, $74.36 per additional page. $ per statement request (Up to 10 pages). Thereafter, $74.36 per additional page. $ per statement request (Up to 10 pages). Thereafter, $14.36 per additional page Cheque Returned NSF $ $1, $1, $1, $1, $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque N/A N/A USD USD USD USD % Dormant Account Fee (per annum)* $ Suspended effective Dec 15, 2010 N/A N/A $ $ % 1.2 Corporate: Minimum Monthly Service Charge $ $ $ $ $ $ % Charge per Entry/Cheque $50.00 $60.00 $60.00 $69.60 $69.60 $ % Minimum Balance Threshold and Fees See Above See Above N/A N/A N/A N/A N/A Transfer Between Accounts $ $ $ $ $ $ % Interim Statement $ per statement request (Up to 10 pages). Thereafter, $60.00 per additional page. $ per statement request (Up to10 pages). Thereafter, $75.00 per additional page. $ per statement request (Up to10 pages). Thereafter, $75.00 per additional page. $ per statement request (Up to10 pages). Thereafter, $74.36 per additional page. $ per statement request (Up to 10 pages). Thereafter, $74.36 per additional page. $ per statement request (Up to 10 pages). Thereafter, $14.36 per additional page Cheque Returned NSF $ $1, $1, $1, $1, $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque N/A N/A USD USD USD USD % Dormant Account Fee (per annum) $ Suspended effective Dec 15, 2010 N/A N/A $ $ % 2.0 SAVINGS ACCOUNTS 2.1 Personal: 50% per statement request (Up to 10 pages). Thereafter, 24% per additional page. 50% per statement request (Up to 10 pages). Thereafter, 24% per additional page In-branch Deposit Transaction Fee $3.50 $ In-branch Withdrawal Transaction Fee $ $ $4.00 per J$ 1, on deposit amount in excess of J$1,000, per day $ (Applicable only to withdrwal amounts up to $50,000.00) Not applicable to all savings accounts $3.96 per J$ 1, on deposit amount in excess of J$1,000, per day $ (Applicable only to withdrawal amounts up to $50,000.00) Not applicable to all savings accounts J$3.96 per J$ on deposit amount in excess of J$2,000, per day $ % $ ( Applicable only to withdrawal amount up to J$50,000.00) $ % Minimum Balance Threshold and Fees $ $ Threshold varies from $2, $10, based on account type/$ per month (Not applicable to all savings accounts and Midas Plus accounts) Threshold varies from $2, $10, based on account type/$ per month (Not applicable to all savings accounts and Midas Plus accounts) Threshold varies from $2, $10, based on saving account type/$ per month (Not applicable to all savings accounts and Midas Plus accounts) $ % Dormant Account Fee (per annum) $ Suspended effective Dec 15, 2010 N/A N/A $ $ %

45 CB 1E NATIONAL COMMERCIAL BANK JAMAICA LIMITED SCHEDULE OF FEES AND CHARGES December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' Corporate: In-branch Deposit Transaction Fee $3.50 $4.00 N/A N/A N/A ($3.50) -100% In-branch Withdrawal Transaction Fee N/A N/A N/A N/A N/A N/A N/A Minimum Balance Threshold and Fees Threshold - $2, / $ per month N/A N/A N/A Threshold - ($2,000.00) / ($100.00) per month -100% Dormant Account Fee (per annum) $ Suspended effective Dec 15, 2010 N/A N/A N/A ($250.00) -100% 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal $18.66 $30.00 $30.00 $30.00 $30.00 $ % Deposit Free Free Free Free Free $0.00 0% Enquiry Free Free Free Free Free $0.00 0% Transfer Free Free Free Free Free $0.00 0% Declined N/A $12.10 $12.10 $12.10 $12.10 $ % Statement N/A N/A N/A N/A N/A N/A N/A Using Other Machines: Withdrawal $41.35 $49.35 $49.35 $58.00 $60.34 $ % Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry $25.22 $30.06 $30.06 $30.00 $31.35 $ % Transfer N/A N/A N/A N/A N/A N/A N/A Declined $25.22 $30.06 $30.06 $30.00 $31.35 $ % Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions $14.13 $15.05 $15.05 $12.10 $14.13 $0.00 0% 3.3 Internet Banking: Personal Enquiry n.a. n.a. Free Free Free $0.00 0% Funds Transfer To Third Party at Own Bank To Third Party at Another Bank Personal - N/A ; Payroll - $10.13 per entry Personal - N/A ; Payroll - $10.13 per entry Personal - N/A ; Payroll - $10.13 per entry Personal - N/A ; Payroll - $10.13 per entry Personal - N/A ; Payroll - $10.22 per entry Personal - N/A ; Payroll - $10.22 per entry Personal - N/A ; Payroll - $10.13 per entry Personal - N/A ; Payroll - $10.13 per entry Personal - free ; Payroll - $10.13 per entry $0.00 0% Personal - N/A ; Payroll - $10.13 per entry $0.00 0% Bill Payment Free Free Free Free Free $0.00 0% Corporate Enquiry n.a. n.a. Free Free Free $0.00 0% Funds Transfer n.a. n.a. Free Free $10.14 per entry $10.14 per entry 100% 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) $1, $3, Mastercard (Local Classic, Dual Classic, Dual Gold) 4.2 Late Payment Charge: Visa Classic -$3,000.00; Visa Gold- $6, Visa Classic -$3,272.00; Visa Gold- $5, $3, $6, $1, $5, % - 328% N/A N/A USD USD USD USD USD USD USD % Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $1, $1, $1, Visa - $1, Visa - $2, $2, $ $ % - 49% Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A USD USD USD USD USD %

46 CB 1E NATIONAL COMMERCIAL BANK JAMAICA LIMITED SCHEDULE OF FEES AND CHARGES December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' Overlimit Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $1, $1, $1, Visa - $1, Visa - $2, , $ $ % - 49% Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A USD USD USD USD USD % 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated N/A N/A $60.00 $59.48 $59.48 $ % 5.2 Manager's Cheque: Bank Customer $ $ $ $ $ per item $ % Non-bank Customer $ $ $ $ $ per item $ % 5.3 Cheque Encashment Fee : Own Bank n.a. n.a. N/A N/A Free $0.00 0% Other Banks' Cheque N/A $ $ $ $ per item $ per item 100% Source: Information submitted to the Bank of Jamaica by the Commercial Bank. Notes: (i) Fee and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) (iv) 100% increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. N/A - Represents service not applicable to institution. (v) n.a. - Represents information not available. * National Commercial Bank advises that their Visa Classic offers a 0.25% cash back.

47 CB 1F RBC ROYAL BANK JAMAICA LIMITED SCHEDULE OF FEES AND CHARGES December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' CURRENT ACCOUNTS 1.1 Personal: Minimum Monthly Service Charge $ $ $ $ $ $ % Charge per Entry/Cheque $25.00 $40.00 $40.00 $49.57 $80.00 $ % Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Transfer Between Accounts $ $ $ $ DDA -$80.00 ($120.00) -60% Interim Statement $ $ $ per sheet $ $ ( per sheet) $0.00 0% Cheque Returned NSF $ $ $ $ $1, $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque N/A N/A Foreign Draft - USD 71.00; (plus Foreign Bank Charge & all other expenses) Foreign Draft - USD 70.40; (plus Foreign Bank Charge & all other expenses) Foreign Draft - USD 70.00; (plus Foreign Bank Charge & all other expenses) US % Dormant Account Fee (per annum) $ $ $ $ $ $ % 1.2 Corporate: Minimum Monthly Service Charge $ $ $ $ $ $ % Charge per Entry/Cheque $25.00 $50.00 $40.00 $49.57 $80.00 $ % Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Transfer Between Accounts $ $ $ $ $80.00 ($120.00) -60% Interim Statement $ $ $ per sheet $ $ (per sheet) $0.00 0% Cheque Returned NSF $ $ $ $ $1, $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque N/A N/A Foreign Draft - USD 71.00; (plus Foreign Bank Charge & all other expenses) Foreign Draft - USD 70.40; (plus Foreign Bank Charge & all other expenses) Foreign Draft - USD 70.00; (plus Foreign Bank Charge & all other expenses) US % Dormant Account Fee (per annum) $ $ $ $ $ $ % 2.0 SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee N/A N/A N/A N/A Free $0.00 0% In-branch Withdrawal Transaction Fee N/A N/A N/A N/A $ $ % Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) $ $ $ $ $ $ %

48 CB 1F RBC ROYAL BANK JAMAICA LIMITED SCHEDULE OF FEES AND CHARGES December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' Corporate: In-branch Deposit Transaction Fee N/A N/A N/A N/A Free $0.00 0% In-branch Withdrawal Transaction Fee N/A N/A N/A N/A $ $ % Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) $ $ $ $ $ $ % 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal $10.00 $15.00 $15.00 $24.79 $30.00 $ % Deposit Free Free Free Free Free $0.00 0% Enquiry Free Free Free Free Free $0.00 0% Transfer N/A N/A N/A N/A Free $0.00 0% Declined N/A $12.00 $12.00 $11.89 $11.89 $ % Statement Free Free Free Free Free $0.00 0% Using Other Machines: Withdrawal $32.00 $35.00 $35.50 $49.57 $55.00 $ % Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry $21.00 $21.20 $21.20 $29.74 $33.00 $ % Transfer N/A N/A N/A N/A N/A N/A N/A Declined $20.00 $20.20 $20.20 $29.74 $33.00 $ % Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions $10.00 per entry; Decline Transaction - $9.00 per Transaction Purchase - $10.10 per entry; Decline Transaction - $9.10 per transaction Purchase - $10.10 per entry; Decline Purchase - $13.98 per entry; Decline Transaction - $9.10 per transaction Transaction - $9.02 per transaction Purchase- $15.00 ; Decline- $10.00 Purchase $5.00; Decline Transaction $1.00 Purchase 50%; Decline Transaction 11% 3.3 Internet Banking: Personal Enquiry n.a. n.a. Free Free Free $0.00 0% Funds Transfer To Third Parties at Own N/A N/A N/A N/A N/A N/A N/A To Third Party at Another Bank N/A N/A N/A N/A N/A N/A N/A Bill Payment Free Free Free Free Free $0.00 0% Corporate Enquiry n.a. n.a. Free Free Free $0.00 0% Funds Transfer n.a. n.a. Free Free Free $0.00 0%

49 CB 1F RBC ROYAL BANK JAMAICA LIMITED SCHEDULE OF FEES AND CHARGES December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) $1,500 - $5,000 $2, $6, $2, $6, $2, $5, $2, $5, $ $1, % - 88% Mastercard (Local Classic, Dual Classic, Dual Gold) $1, $3, $3, $2, $2, $1, % 4.2 Late Payment Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $ $2, $1, $5, $1, $5, $1, $4, $1, $4, $1, $2, % - 287% Mastercard (Local Classic, Dual Classic, Dual Gold) $1, $ $1, $2, $1, $2, $1, $1, $1, $1, $ $1, % - 164% 4.3 Overlimit Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $ $2, , , $1, $5, $1, $4, $1, $4, $1, $2, % - 287% Mastercard (Local Classic, Dual Classic, Dual Gold) $1, $ , , $1, $2, $1, $1, $1, $1, $ $1, % - 164% 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated 1 unit of currency per transaction + $1.00 stamp duty. 1 unit of currency per transaction plus $1.00 stamp duty 1 unit of currency per transaction plus $1.00 stamp duty 1 unit of currency per transaction plus $1.00 stamp duty 1 unit of currency per transaction plus $1.00 stamp duty $0.00 0% 5.2 Manager's Cheque: Bank Customer $ $ $ $ $ $ % Non-bank Customer $ $ $ $ $ $ % 5.3 Cheque Encashment Fee : Own Bank n.a. n.a. N/A N/A Free $0.00 0% Other Banks' Cheque N/A N/A N/A N/A Free $0.00 0% Source: Information submitted to the Bank of Jamaica by the Commercial Bank. Notes: (i) Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) 100% and above increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. (iv) N/A - Represents service not applicable to institution. (v) n.a. - Represents information not available.

50 CB 1G SAGICOR BANK JAMAICA LIMITED * SCHEDULE OF FEES AND CHARGES December 2009 (J$) October 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' CURRENT ACCOUNTS 1.1 Personal: Minimum Monthly Service Charge $ $ depending on product chosen $ $ depending on product chosen $ $ depending on product chosen $ $ depending on product chosen Interest advantage - $466.00/ultra preferred - $699.00/US personal USD $ $ % - 35% Charge per Entry/Cheque $35.00 $36.43 $36.43 per debit entry if monthy average credit balance falls below minimum $100, $250, depending on the product chosen, otherwise free. $36.12 per debit entry if monthy average credit balance falls below minimum $100, $250, depending on the product chosen, otherwise free. Interest advantage - $47.77/ultra preferred $47.77/USD personal USD 2.33 $ % Minimum Balance Threshold and Fees Threshold dependent on accountt ranges from J$100,000 to J$250,000 otherwise fee equal to minimum monthly service charge Threshold dependent on account ranges from J$100,000 to J$250,000 otherwise fee equal to minimum monthly service charge Free if minimum monthly balance of $250, is maintained Free if minimum monthly balance of $250, is maintained Free if minimum monthly balance is above interest advantage - $50,000.00/ultra preferred - $250,000.00/USD personal - USD 2, $0.00 0% Transfer Between Accounts Free Free Free Free Free $0.00 0% Interim Statement $ $ $ $ $ $ % Cheque Returned NSF $ $1, $1, $1, $1, $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque N/A N/A N/A N/A USD USD % Dormant Account Fee (per annum) N/A N/A N/A N/A Free $0.00 0% 1.2 Corporate: Minimum Monthly Service Charge $517 - $ depending on product chosen $ $ depending on product chosen $ $ depending on product chosen $ $ depending on product chosen Business advantage $640.75/business preferred - $873.75/business max - $757.25/USD business USD 2.33 $ $ % - 24% Charge per Entry/Cheque $35.00 $36.43 $36.43 $36.12 Business advantage - $47.77/business preferred - $47.77/business max - $52.43/USD buisness - USD 2.33 $ % Minimum Balance Threshold and Fees Free Free Free Free Free if minimum monthly average credit balance is above business max - $250, $0.00 0% Transfer Between Accounts Free Free Free Free Free $0.00 0% Interim Statement $ $ $ $ $ $ % Cheque Returned NSF $ $1, $1, $1, $1, $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque N/A N/A N/A N/A USD USD % Dormant Account Fee (per annum) N/A N/A N/A N/A Free $0.00 0%

51 CB 1G SAGICOR BANK JAMAICA LIMITED * SCHEDULE OF FEES AND CHARGES December 2009 (J$) October 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee Free Free Free Free Free $0.00 0% In-branch Withdrawal Transaction Fee Free Could be $ depending on product chosen. Free Could be $ depending on product chosen. Free Could be $ depending on product chosen. Free Could be $ depending on product chosen. Free ($101.05) - $ % to 0% Minimum Balance Threshold and Fees N/A N/A N/A N/A Free $ Dormant Account Fee (per annum) N/A N/A N/A N/A Free $0.00 0% 2.2 Corporate: In-branch Deposit Transaction Fee Free Free Free Free Free $0.00 0% 0% In-branch Withdrawal Transaction Fee Free Could be $ depending on product chosen. Free or $ depending on product chosen. Free or $ depending on product chosen. Free or $ depending on product chosen. Free ($101.05) - $ % to 0% Minimum Balance Threshold and Fees N/A N/A N/A N/A Free $0.00 0% Dormant Account Fee (per annum) N/A N/A N/A N/A Free $0.00 0% 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal N/A N/A N/A N/A Free $0.00 0% Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry N/A N/A N/A N/A Free $0.00 0% Transfer N/A N/A N/A N/A Free $0.00 0% Declined N/A N/A N/A N/A Free $0.00 0% Statement N/A N/A N/A N/A Free $0.00 0% Using Other Machines: Withdrawal $31.00 $36.43 $36.50 $36.19 $54.77 $ % Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry $20.00 $23.50 $27.50 $27.26 $41.56 $ % Transfer $10.00 $11.75 $10.00 $9.92 N/A ($10.00) -100% Declined $20.00 $23.50 $27.50 $27.26 $41.56 $ % Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions $10.00 $11.75 $12.00 $11.90 $17.13 $ % 3.3 Internet Banking: Personal Enquiry n.a n.a Free Free Free $0.00 0% Funds Transfer To Third Party at Own Bank Free Free Free Free Free $0.00 0% To Third Party at Another Bank N/A N/A N/A N/A $ per transaction $ per transaction 100% Bill Payment Free Free Free Free Free $0.00 0%

52 CB 1G SAGICOR BANK JAMAICA LIMITED * SCHEDULE OF FEES AND CHARGES December 2009 (J$) October 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' Corporate Enquiry n.a n.a $17.63 per transaction, $ per annum - access fee $17.48 per transaction, $2, per annum - access fee $4, per annum access fee $4, per annum access fee 100% Funds Transfer n.a n.a $17.63 per transaction, $ per annum - access fee $17.48 per transaction, $2, per annum - access fee $4, per annum access fee $4, per annum access fee 100% 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) N/A N/A N/A N/A N/A N/A N/A Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 4.2 Late Payment Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) N/A N/A N/A N/A N/A N/A N/A Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 4.3 Overlimit Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) N/A N/A N/A N/A N/A N/A N/A Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated N/A N/A N/A N/A Free $0.00 0% 5.2 Manager's Cheque: Bank Customer $ $ $ $ $ $ % Non-bank Customer $ $ $ $ N/A ($235.00) -100% 5.3 Cheque Encashment Fee: Own Bank n.a n.a N/A N/A Free $0.00 0% Other Banks' Cheque N/A N/A N/A N/A Free $0.00 0% Source: Information submitted to the Bank of Jamaica by the Commercial Bank. Notes: (i) Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) 100% increase and above represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. (iv) N/A - Represents service not applicable to institution. (v) n.a. - Represents information not available. * In December 2012 PanCaribbeanBank Limited was rebranded as Sagicor Bank Jamaica Limited (PanCaribbean Bank Operated as a FIA licensee prior to 2008).

53 CB 1Aa THE BANK OF NOVA SCOTIA JAMAICA LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' CURRENT ACCOUNTS 1.1 Personal: Minimum Monthly Service Charge $ $ $ $ $ ($69.61) -23% $50.65 per processed cheque and $ per in branch transactions; Rebate of $50.65 for each $15, of minimum credit balance maintained. $39.08 per processed cheque and $ per in branch transactions; Rebate of $11.72 for each $20, of minimum credit balance maintained. $36.00 per cheque. Rebate of $10.80 for each $20, of minimum credit balance maintained. ($12.00) - ($37.20) -25% to -78% Charge per Entry/Cheque $48.00 $ Minimum Balance Fees (also state threshold) N/A N/A N/A N/A N/A N/A N/A Transfer Between Accounts $ $ $ $ $ ($35.21) -19% Interim Statement $ $ Free Free Free ($485.00) -100% Cheque Returned NSF $ $ $ $ $ $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ ($104.42) -23% Foreign Cheque $ $ $ $ $ ($104.42) -23% Dormant Account Fee (per annum) Where balance on a/c is less than $10,000 / US $500.00, $ J$ after 2 years of inactivity, J$1, after 5 years of inactivity, J$2, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $ after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $ after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $ after 7 years of inactivity ($80.20) - $ % to 64% 1.2 Corporate: Minimum Monthly Service Charge $ $ $ Corporate; $ SMEs $ Corporate; $ SMEs $ Corporate; $ SMEs ($128.62) - $ % to 4% Charge per Entry/Cheque $66.00 $62.64 $67.53 Corporate; $59.09 SMEs. Allow one free entry for each $30, (corporate) & $25, (SMEs) of minimum credit balance maintained. $62.53 Corporate; $54.71 SMEs. Rebate of$15.63 per $30, of mimimum credit balance maintained, up to a maximum equal to the service charge. SME: Rebate of $14.07 for each $25, of minimum credit balance maintained, up to a maximum equal to the service charge. $57.60 Corporate; $50.40 SMEs ($8.40) Corporate; ($15.60) SMEs -13% to -24% Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Transfer Between Accounts $ $ $ $ In branch transfers - ($10.01) In branch transfers - $ Internet banking range from Internet banking range from $ $ $49.18 depending on $49.81 depending on product product In branch transfers - 5%; Internet banking 100% depending on product Interim Statement $ $ Free Free Free ($485.00) -100% Cheque Returned NSF $ $ $ $ $ $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ ($104.42) -23% Foreign Cheque $ $ $ $ $ ($104.42) -23% Dormant Account Fee (per annum) Where balance on a/c is less than $10,000 / US $500, $ J$1, after 2 years of inactivity, J$1, after 5 years of inactivity, J$2, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $ after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $ after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $ after 7 years of inactivity ($80.20) - $ % to 64%

54 CB 1Aa THE BANK OF NOVA SCOTIA JAMAICA LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) 2.0 SAVINGS ACCOUNTS 2.1 Personal: December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - ' In-branch Deposit Transaction Fee $ $ $ $ $ $ % In-branch Withdrawal Transaction Fee $ $ $ $ $ $ % % Change '09 - ' Minimum Balance Fees (also state threshold) N/A N/A $ per month if average balance falls below the minimum opening threshold of $5, $ per month if average balance falls below the minimum opening threshold of $5, $ per month if average balance falls below the minimum opening threshold of $5, $ per month if average balance falls below the minimum opening threshold of $5, % Dormant Account Fee (per annum) Where balance on a/c is less than $10,000 / US $500, $ $1, after 2 years of inactivity, $2, after 5 years of inactivity, $5, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $ after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $ after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $ after 7 years of inactivity ($80.20) - $ % to 64% 2.2 Corporate: In-branch Deposit Transaction Fee $85.10 $ $ $ $ $ % In-branch Withdrawal Transaction Fee $85.10 $ $ $ $ $ % Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Where balance on a/c is less than $10,000 / US $500, $ J$1, after 2 years of inactivity, J$1, after 5 years of inactivity, J$2, after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $ after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $ after 7 years of inactivity $ after 2 years of inactivity, $ after 5 years of inactivity, $ after 7 years of inactivity ($80.20) - $ % to 64% Withdrawal $30.00 $29.53 $27.86 $25.79 $23.76 ($6.24) -21% Deposit Free Free Free Free Free $0.00 0% Enquiry Free Free Free Free Free $0.00 0% Transfer $30.00 $29.53 $27.86 $25.79 $23.76 ($6.24) -21% Declined N/A $10.21 $9.46 $8.71 $ % Statement $20.70 $18.70 $17.64 $17.20 $15.84 ($4.86) -23% Using Other Machines: Withdrawal $45.00 $49.22 $47.27 $45.34 $47.52 $2.52 6% Deposit Free Free Free Free Free $0.00 0% Enquiry $27.30 $24.70 $25.33 $25.01 $23.04 ($4.26) -16% Transfer N/A $49.22 $47.27 $45.34 $47.52 $ % Declined $27.30 $24.70 $25.33 $25.01 $23.83 ($3.47) -13% Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions $9.00 $13.42 $ $11.88 $ % 3.3 Internet Banking: Personal Enquiry n.a n.a Free Free Free $0.00 0% Funds Transfer To Third Party at Own Bank Free Free Free Free Free $0.00 0% To Third Party at Another Bank N/A N/A N/A N/A N/A N/A N/A Bill Payment Free Free Free Free Free $0.00 0%

55 CB 1Aa THE BANK OF NOVA SCOTIA JAMAICA LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' Corporate Enquiry n.a n.a Varying package options Varying package options Varying package options N/A N/A Funds Transfer n.a n.a Varying package options Varying package options Varying package options N/A N/A 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) $3, $6, J$4, J$6, $3, $6, $1, $6, $1, $6, ($ ) - ($445.27) -47% to -7% Mastercard (Local Classic, Dual Classic, Dual Gold) 4.2 Late Payment Charge: $1, $10, J$2, J$9, $2, $8, $3, $7, $2, $7, ($2,728.32) - $ % to 52% Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $1, $1, $1, $1, $1, ($144.07) -8% Mastercard (Local Classic, Dual Classic, Dual Gold) $1, $1, $1, $1, $1, ($144.07) -8% 4.3 Overlimit Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $1, $1, $1, $1, $1, ($144.07) -8% Mastercard/Amex (Local Classic, Dual Classic, Dual Gold) $1, $1, $1, $1, $1, $4, ($360.06) - $3, % to 176% 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated $60.00 $ Manager's Cheque: USD 1.00 per cheque encashed + Stamp duty USD 1.00 per cheque encashed + Stamp duty USD 1.00 per cheque N/A N/A Bank Customer $ $ $ $ $ ($76.41) -22% Non-bank Customer $ $ $ $ $ ($200.43) -23% 5.3 Cheque Encashment Fee: Own Bank* n.a n.a N/A N/A $ $ % Other Banks' Cheque N/A $ $ $ $ $ % Source: Information submitted to the Bank of Jamaica by the Commercial Bank. Notes: (i) Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) (iv) 100% and above increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. N/A - Represents service not applicable to institution. (v) n.a - Represents information not available

56 CB 1Bb CITIBANK N.A. INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) 1.0 CURRENT ACCOUNTS 1.1 Personal: December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - ' Minimum Monthly Service Charge N/A N/A N/A N/A N/A N/A N/A Charge per Entry/Cheque N/A N/A N/A N/A N/A N/A N/A Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Transfer Between Accounts N/A N/A N/A N/A N/A N/A N/A Interim Statement N/A N/A N/A N/A N/A N/A N/A Cheque Returned NSF N/A N/A N/A N/A N/A N/A N/A Stop Payment/Cancellation Order: Local Cheque N/A N/A N/A N/A N/A N/A N/A Foreign Cheque N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) N/A N/A N/A N/A N/A N/A N/A 1.2 Corporate: Minimum Monthly Service Charge $ $ $ $ $ $ % Charge per Entry/Cheque $58.25 $52.58 $42.21 $46.90 $43.20 ($15.05) -26% Minimum Balance Threshold and Fees Free Free Free Free Free $0.00 0% Transfer Between Accounts $ $ $ $ $ $ % Interim Statement $ $ $ $ $ $ % Cheque Returned NSF $ $ $ $ $ $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque N/A N/A USD Foreign Bank Charge USD Foreign Bank Charge USD Foreign Bank Charge % Change '09 - '13 USD Foreign Bank Charge 100% Dormant Account Fee (per annum) Free Free Free Free Free $0.00 0% 2.0 SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee N/A N/A N/A N/A N/A N/A N/A In-branch Withdrawal Transaction Fee N/A N/A N/A N/A N/A N/A N/A Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) N/A N/A N/A N/A N/A N/A N/A 2.2 Corporate: In-branch Deposit Transaction Fee Free Free Free Free Free $0.00 0% In-branch Withdrawal Transaction Fee Free Free Free Free Free $0.00 0% Minimum Balance Threshold and Fees Free Free Free Free Free $0.00 0% Dormant Account Fee (per annum) Free Free Free Free Free $0.00 0%

57 CB 1Bb CITIBANK N.A. INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - ' Withdrawal N/A N/A N/A N/A N/A N/A N/A Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry N/A N/A N/A N/A N/A N/A N/A Transfer N/A N/A N/A N/A N/A N/A N/A Declined N/A N/A N/A N/A N/A N/A N/A Statement N/A N/A N/A N/A N/A N/A N/A Using Other Machines: Withdrawal N/A N/A N/A N/A N/A N/A N/A Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry N/A N/A N/A N/A N/A N/A N/A Transfer N/A N/A N/A N/A N/A N/A N/A Declined N/A N/A N/A N/A N/A N/A N/A Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions N/A N/A N/A N/A N/A N/A N/A 3.3 Internet Banking: Personal Enquiry n.a n.a N/A N/A N/A N/A N/A Funds Transfer To Third Party at Own Bank $ $ $ $ $ $ % To Third Party at Another Bank ACH- $58.25 ACH- J$52.13; RTGS - J$1, ACH- J$49.17; RTGS - J$ ACH- J$13.66; RTGS - J$ ACH- J$12.59; RTGS - J$ Bill Payment N/A N/A N/A N/A N/A Corporate ACH - ($45.66); RTGS - $ % Change '09 - '13 ACH- -78%; RTGS - 100% Enquiry Funds Transfer n.a n.a USD USD USD Monthly unlimited access USD Monthly unlimted access 100% 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) N/A N/A N/A N/A N/A N/A N/A Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A

58 CB 1Bb CITIBANK N.A. INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' Late Payment Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) N/A N/A N/A N/A N/A N/A N/A 4.3 Overlimit Charge: Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) N/A N/A N/A N/A N/A N/A N/A Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated USD 1.00 USD % of cheque amount 1% of cheque amount 1% of cheque amount 1% of cheque amount N/A 5.2 Manager's Cheque: Bank Customer $ $ $ $ $ $ % Non-bank Customer N/A N/A N/A N/A N/A N/A N/A 5.3 Cheque Encashment Fee: Own Bank n.a n.a N/A N/A Free $0.00 0% Other Banks' Cheque N/A N/A Free Free Free $0.00 0% Source: Note: (i) (ii) (iii) (iv) (v) (vi) Information submitted to the Bank of Jamaica by the Commercial Bank. Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. Fees and Charges include applicable taxes. 100% and above increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. N/A - Represents service not applicable to institution. n.a. - Represents information not available. It should be noted that Citibank's business focus is on corporate banking services and it does not offer retail banking services

59 CB 1Cc FIRSTCARIBBEAN INTERNATIONAL BANK JAMAICA LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09-13' % Change '09-13' 1.0 CURRENT ACCOUNTS 1.1 Personal: Minimum Monthly Service Charge $ $ $ $ $ $ $ $ ($158.00) - ($140.01) -32% to -28% Charge per Entry/Cheque $70.00 $63.18 $ $84.42 (4-12 free debits per month) $77.50 (4-12 free debits per month) $71.38 (2-12 free debits per month) $1.38 2% Minimum Balance Threshold $ $ $ (fee) $70,000 - $150,000 (threshold) $ $ (fee) $70,000 - $150,000 (threshold) $ $ (fee) $70,000 - $150,000 (threshold) $ $ (fee) $70,000 - $150,000 (threshold) ($158.00) - ($140.01) -32% to -28% Transfer Between Accounts $ $ $ $ $ $7.03 5% Interim Statement $ $ $ $ $ $ % Cheque Returned NSF $ $ $ $ $ $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ ($14.46) -5% Foreign Cheque USD equivalent USD Foreign Bank Charge USD Foreign Bank Charge USD Foreign Bank Charge USD Foreign Bank Charge $0.00 0% Dormant Account Fee (per annum) $ $ $ $ $ $ % 1.2 Corporate: Minimum Monthly Service Charge $ $ $ $ $ $ % $84.42 $77.50 $ Charge per Entry/Cheque $45.00 $38.63 (2 free debits per month) (2 free debits per month) (2 free debits per month) $ % Minimum Balance Threshold N/A N/A N/A N/A N/A N/A N/A Transfer Between Accounts $ $ $ $ $ $7.03 5% Interim Statement $ $ $ $ $ $ % Cheque Returned NSF $ $ $ $ $ $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % USD Foreign Bank USD Foreign Bank USD Foreign Bank Foreign Cheque USD equivalent USD Foreign Bank Charge Charge Charge Charge $0.00 0% Dormant Account Fee (per annum) $ $ $ $ $ $ % 2.0 SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee Free Free Free Free Free $0.00 0% In-branch Withdrawal Transaction Fee $70.00 $70.60 $ (0-2 free debits per month) $ $ (0-2 free debits per month) $ $ (0-2 free debits per month) $ $ % - 65% Minimum Balance Fees ( also state threshold) $ $ $ $ (fee) $35,000 - $100,000 (threshold) $ $ (fee) $35,000 - $100,000 (threshold) $ $ (fee) $20,000 - $100,000 (threshold) ($192.00) - ($84.01) -64% to -28% Dormant Account Fee (per annum) $ $ $ $ $ $ %

60 CB 1Cc FIRSTCARIBBEAN INTERNATIONAL BANK JAMAICA LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09-13' % Change '09-13' 2.2 Corporate: In-branch Deposit Transaction Fee $45.00 $34.57 $84.42 (4 free debits per month) $ $97.70 (0-4 free debits per month) $ $90.00 (0-4 free debits per month) $ $ % - 100% In-branch Withdrawal Transaction Fee $45.00 $ $84.42 (2 free debits per month) Minimum Balance Fees (also state threshold) $ $ $ $ $97.70 (0-2 free debits per month) $ $ (no threshold) $ $90.00 (0-2 free debits per month) $ $ % - 100% $ $ (no threshold) ($144.77) - $ % to 0% Dormant Account Fee (per annum) $ $ $ $ $ $ % 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal Free $13.99 $16.88 $15.50 $14.28 $ % Deposit Free Free Free Free Free $0.00 0% Enquiry Free Free Free Free Free $0.00 0% Transfer Free Free Free Free Free $0.00 0% Declined N/A 7.22 $6.81 $6.25 $5.76 $ % Statement Free Free Free Free Free $0.00 0% Using Other Machines: Withdrawal $35.30 $31.59 $33.77 $32.63 $36.00 $0.70 2% Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry $21.19 $18.96 $17.89 $18.06 $21.60 $0.41 2% Transfer N/A N/A N/A N/A N/A N/A N/A Declined $21.19 $18.96 $17.89 $18.06 $21.60 $0.41 2% Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions $12.10 $10.83 $10.21 $11.02 $10.80 ($1.30) -11% 3.3 Internet Banking: Personal Enquiry n.a n.a Free Free Free $0.00 0% Funds Transfer To Third Party at Own Bank Free Free Free Free Free $0.00 0% To Third Party at Another Bank TBA TBA TBA TBA $ $ % Bill Payment Free Free Free Free Free $0.00 0% Corporate Enquiry n.a n.a Free Free Free $0.00 0% Funds Transfer n.a n.a Free Free Free $0.00 0%

61 CB 1Cc FIRSTCARIBBEAN INTERNATIONAL BANK JAMAICA LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) $2, $2, December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) $2, Classic $4, Gold $13, Platinum $5, Corporate/Commercial $2, Classic $4, Gold $12, Platinum $4, Corporate/Commercial J$ Value Change '09-13' % Change '09-13' $2, Classic $3, Gold $11, Platinum $4, Corporate/Commercial ($383.71) - $8, % to 290% Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 4.2 Late Payment Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $2, $1, $2, Classic/Gold $3, Corporate/Commercial $2, Classic/Gold $2, Corporate/Commercial $1, Classic/Gold $2, Corporate/Commercial ($354.72) - $ % to 17% Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 4.3 Overlimit Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $2, $1, $2, Classic/Gold $1, Corporate/Commercial $2, Classic/Gold $2, Corporate/Commercial $1, Classic/Gold $2, Corporate/Commercial ($354.72) - $ % to 17% Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated $ $ stamp duty $ $93.80 $72.13 ($331.31) -82% 5.2 Manager's Cheque: Bank Customer N/A $ $ $ $ $ % Non-bank Customer N/A $ $ $ $ $ % 5.3 Cheque Encashment Fee: Own Bank* n.a n.a N/A N/A Free $0.00 0% Other Banks' Cheque N/A $92.18 $ $93.80 $86.40 $ % Source: Notes: (i) (ii) (iii) (iv) (v) Information submitted to the Bank of Jamaica by the Commercial Bank. Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. Fees and Charges include applicable taxes. 100% and above increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. N/A- Represents service not applicable to institution. n.a - Represents information not available

62 CB 1Dd FIRST GLOBAL BANK LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES (ALL FEES DEFLATED TO DECEMBER 2009 PRICES) 1.0 CURRENT ACCOUNTS 1.1 Personal: December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - ' Minimum Monthly Service Charge $ $ $ $ $ $ % Charge per Entry/Cheque $40.00 $44.75 $42.21 $46.90 $46.80 $ % Minimum Balance Threshold and Fees Free Free Free Free Free $0.00 0% % Change '09 - ' Transfer Between Accounts $1, $1, $1, $1, NIL (Customer) $1, (FGB based on written request) $ % Interim Statement $1, $1, $1, Less than 5 sheets & $1, greater than 5 sheets $1, Less than 5 sheets & $1, greater than 5 sheets $1, $1, ($153.66) - $ % to 6% Cheque Returned NSF $1, $ $ $ $ ($287.23) -29% Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque N/A N/A USD USD Dormant Account Fee (per annum) $ $ Corporate: $ per annum (when notices are sent) USD Foreign Bank Charge (FBC) USD Foreign Bank Charge (FBC) 100% $ per annum (when notices are sent) $ ($96.02) -16% Minimum Monthly Service Charge $1, $1, $1, $1, $1, $ % Charge per Entry/Cheque $65.00 $62.64 $59.09 $62.53 $61.20 ($3.80) -6% Minimum Balance Threshold and Fees Free Free Free N/A N/A N/A N/A Transfer Between Accounts $1, $1, $1, $1, NIL (Customer) $1, (FGB based on written request) ($470.44) -31% Interim Statement $1, $2, $1, $2, $1, Less than 5 sheets & $1, greater than 5 sheets $1, Less than 5 sheets & $1, greater than 5 sheets $1, $1, ($153.66) - ($416.07) -10% to -21% Cheque Returned NSF $1, $ $ $ $ ($287.23) -29% Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ ($85.22) -14% Foreign Cheque N/A N/A N/A N/A Dormant Account Fee (per annum) $ $ $ per annum (when notices are sent) USD Foreign Bank Charge (FBC) USD Foreign Bank Charge (FBC) 100% $ per annum (when notices are sent) $ ($96.02) -16%

63 CB 1Dd FIRST GLOBAL BANK LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES (ALL FEES DEFLATED TO DECEMBER 2009 PRICES) 2.0 SAVINGS ACCOUNTS 2.1 Personal: December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - ' In-branch Deposit Transaction Fee Free Free Free Free Free $0.00 0% In-branch Withdrawal Transaction Fee Free Free Free Free Free $0.00 0% Minimum Balance Threshold and Fees Free Free Free Free Free $0.00 0% Dormant Account Fee (per annum) $ $ Corporate: $ per annum (when notices are sent) $ per annum (when notices are sent) % Change '09 - '13 $ per annum (when notices are sent) ($96.02) -16% In-branch Deposit Transaction Fee Free Free Free Free Free $0.00 0% In-branch Withdrawal Transaction Fee Free Free Free Free Free $0.00 0% Minimum Balance Threshold and Fees Free Free Free Free Free $0.00 0% Dormant Account Fee (per annum) $ $ E-BANKING 3.1 Automated Banking Machine (ABM) * Using Own Machine:Credit Union Machines $ per annum (when notices are sent) $ per annum (when notices are sent) $ per annum (when notices are sent) ($96.02) -16% Withdrawal $13.50 $13.42 $16.88 $19.54 $21.60 $ % Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry $6.00 $26.85 $25.33 $23.45 $27.00 $ % Transfer N/A N/A N/A N/A N/A N/A N/A Declined N/A N/A $25.33 $23.45 $27.00 $ % Statement $6.00 N/A N/A N/A N/A ($6.00) -100% Using Other Machines: Withdrawal $31.00 $29.53 $32.92 $35.17 $34.20 $ % Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry $19.00 $26.85 $25.33 $27.36 $27.00 $ % Transfer N/A N/A N/A N/A N/A N/A N/A Declined $19.35 $26.85 $25.33 $27.36 $27.00 $ % Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions $10.00 $8.95 $10.13 $11.72 $12.60 $ % 3.3 Internet Banking: Personal Enquiry n.a n.a Transaction Based Transaction Based Free $0.00 0% Funds Transfer To Third Party at Own Bank Free Free Free Free Free $0.00 0% To Third Party at Another Bank ACH - $10.00 ACH - $8.95 ACH - $8.44; RTGS - $ ACH - $27.36; RTGS - $ ACH - $25.20; RTGS - $ $ $ % - 100%

64 CB 1Dd FIRST GLOBAL BANK LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES (ALL FEES DEFLATED TO DECEMBER 2009 PRICES) December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - ' Bill Payment Free Free Free Free Free $0.00 0% Corporate Enquiry n.a n.a Transaction Based Transaction Based Free $0.00 0% Funds Transfer n.a n.a Transaction Based Transaction Based Free $0.00 0% 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $2, $3, $3, $3, $ $3, $ $3, $ $3, ($2,400.00) - $ % to 3% Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 4.2 Late Payment Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $1, $2, $1, $2, $1, $2, $ $1, $1, $1, ($20.09) - $ % to 44% Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 4.3 Overlimit Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $1, $1, $1, $2, $1, $1,582.85; Business $2, % Change '09 - '13 $1, $1,465.57; Business $2, $1, $1, $ $ % - 20% Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated N/A N/A N/A N/A USD 2.20 USD % 5.2 Manager's Cheque: Bank Customer $ $ $ $ $ $ % Non-bank Customer N/A $ $ $ $ $ % 5.3 Cheque Encashment Fee : Own Bank n.a n.a Free Free Free $0.00 0% Other Banks' Cheque N/A N/A Free Free Free $0.00 0% Source: Information submitted to the Bank of Jamaica by the Commercial Bank. Notes: (i). Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) (iii) (iv) Fees and Charges include applicable taxes. 100% and above increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. N/A - Represents service not applicable to institution. (v) n.a - Represents information is not available. * First Global Bank does not operate its own Automated Banking Machine (ABM), these charges include use of credit union machines. * First Global Bank advises that they are the only bank which pays interest on current accounts (calculated on a per diem basis)

65 CB 1Ee NATIONAL COMMERCIAL BANK JAMAICA LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' CURRENT ACCOUNTS 1.1 Personal: Minimum Monthly Service Charge $ $ $ $ $ ($98.88) -17% Charge per Entry/Cheque $50.00 $53.69 $50.65 $54.40 $50.11 $0.11 0% Minimum Balance Threshold and Fees See Above See Above N/A N/A N/A N/A N/A Transfer Between Accounts $ $ $ $ $ ($20.01) -10% Interim Statement J$ per statement request (Up to 10 pages). Thereafter, J$60.00 per additional page. J$ per statement request (Up to 10 pages). Thereafter, J$67.12 per additional page. J$ per statement request (Up to 10 pages). Thereafter, J$63.31 per additional page. J$ per statement request (Up to 10 pages). Thereafter, J$58.12 per additional page. J$ per statement request (Up to 10 pages). Thereafter, J$53.54 per additional page. ($6.46) - $ % to 8% Cheque Returned NSF $ $1, $1, $ $ $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ ($72.41) -18% Foreign Cheque N/A N/A USD USD USD USD % Dormant Account Fee (per annum)* $ Suspended effective Dec 15, 2010 N/A N/A $ $ % 1.2 Corporate: Minimum Monthly Service Charge $ $ $ $ $ ($98.88) -17% Charge per Entry/Cheque $50.00 $53.69 $50.65 $54.40 $50.11 $0.11 0% Minimum Balance Threshold and Fees See Above See Above N/A N/A N/A N/A N/A Transfer Between Accounts $ $ $ $ $ ($20.01) -10% Interim Statement J$ per statement request (Up to 10 pages). Thereafter, J$60.00 per additional page. J$ per statement request (Up to 10 pages). Thereafter, J$67.12 per additional page. J$ per statement request (Up to 10 pages). Thereafter, J$63.31 per additional page. J$ per statement request (Up to 10 pages). Thereafter, J$58.12 per additional page. J$ per statement request (Up to 10 pages). Thereafter, J$53.54 per additional page. ($6.46) - $ % to 8% Cheque Returned NSF $ $1, $1, $ $ $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ ($72.41) -18% Foreign Cheque N/A N/A USD USD USD USD % Dormant Account Fee (per annum) $ Suspended effective Dec 15, 2010 N/A N/A $ $ % 2.0 SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee $3.50 $ In-branch Withdrawal Transaction Fee $ $ J$3.38 per J$ 1, on deposit amount in excess of J$1,000, per day. J$ (Applicable only to withdrawal amounts up to $50,000.00) Not applicable to all savings accounts. J$3.10 per J$ 1, on deposit amount in excess of J$1,000, per day. J$ (Applicable only to withdrawal amounts up to $50,000.00) Not applicable to all savings accounts. J$2.85 per J$ 1, on deposit amount in excess of J$1,000, per day. ($0.65) -19% J$ (Applicable only to withdrawal amount up to J$50,000.00) $ %

66 CB 1Ee NATIONAL COMMERCIAL BANK JAMAICA LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' Minimum Balance Threshold and Fees $ $ Threshold varies from $2, $10, based on account type/ J$ per month (Not applicable to all savings accounts and Midas Plus accounts) Threshold varies from $2, $10, based on account type/ J$ per month (Not applicable to all savings accounts and Midas Plus accounts) Threshold varies from $2, $10, based on account type/ J$ per month (Not applicable to all savings accounts and Midas Plus accounts) $ % Dormant Account Fee (per annum) $ Suspended effective Dec 15, 2010 N/A N/A $ $ % 2.2 Corporate: In-branch Deposit Transaction Fee $3.50 $3.58 N/A N/A N/A ($3.50) -100% In-branch Withdrawal Transaction Fee N/A N/A N/A N/A N/A N/A N/A Minimum Balance Threshold and Fees Threshold - $2, / $ per month N/A N/A N/A % Dormant Account Fee (per annum) $ Suspended effective Dec 15, 2010 N/A N/A N/A ($250.00) -100% 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal $18.66 $26.85 $25.33 $23.45 $21.60 $ % Deposit Free Free Free Free Free $0.00 0% Enquiry Free Free Free Free Free $0.00 0% Transfer Free Free Free Free Free $0.00 0% Declined N/A $10.83 $10.21 $9.46 $8.71 $ % Statement N/A N/A N/A N/A N/A N/A N/A Using Other Machines: Withdrawal $41.35 $44.16 $41.66 $45.34 $43.44 $2.09 5% Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry $25.22 $26.90 $25.38 $23.45 $22.57 ($2.65) -11% Transfer N/A N/A N/A N/A N/A N/A N/A Declined $25.22 $26.90 $25.38 $23.45 $22.57 ($2.65) -11% Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions $14.13 $13.47 $12.70 $9.46 $10.17 ($3.96) -28% 3.3 Internet Banking: Personal Enquiry n.a n.a Free Free Free $0.00 0% Funds Transfer To Third Party at Own Bank To Third Party at Another Bank Personal - N/A ; Payroll - J$10.13 per entry Personal - N/A ; Payroll - J$10.13 per entry Personal - N/A ; Payroll - J$9.07 per entry Personal - N/A ; Payroll - J$9.07 per entry Personal - N/A ; Payroll - J$8.63 per entry Personal - N/A ; Payroll - J$8.63 per entry Personal - N/A ; Payroll - J$7.92 per entry Personal - N/A ; Payroll - J$7.92 per entry Personal - N/A ; Payroll - J$7.29 per entry Personal - N/A ; Payroll - J$7.29 per entry Personal - N/A ; Payroll - ($2.84) per entry Personal - N/A ; Payroll - ($2.84) per entry Personal - N/A ; Payroll % per entry Personal - N/A ; Payroll % per entry Bill Payment Free Free Free Free Free $0.00 0% Corporate Enquiry n.a n.a Free Free Free $0.00 0% Funds Transfer n.a n.a Free Free J$7.30 per entry $7.30 per entry 100%

67 CB 1Ee NATIONAL COMMERCIAL BANK JAMAICA LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) 4.0 CREDIT CARD December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) $1, $2, Mastercard (Local Classic, Dual Classic, Dual Gold) 4.2 Late Payment Charge: Visa Classic - J$2, Gold - J$5, Visa Visa Classic - J$2, Visa Gold - J$4, $3, $6, $1, $5, % - 328% N/A N/A USD USD USD USD USD USD USD % Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $1, $1, $1, Visa - $1, Visa - $2, $1, ($37.11) - $ % to 7% Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A USD USD USD USD USD % 4.3 Overlimit Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $1, $1, $1, Visa - $1, Visa - $2, $1, ($37.11) - $ % to 7% Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A USD USD USD USD USD % 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated N/A N/A $50.65 $46.49 $42.82 $ % 5.2 Manager's Cheque: Bank Customer $ $ $ $ J$ per item ($69.34) -21% Non-bank Customer $ $ $ $ J$ per item ($229.11) -27% 5.3 Cheque Encashment Fee : Own Bank n.a n.a N/A N/A Free $0.00 0% Other Banks' Cheque N/A $ $ $ J$ per item $ per ittem 100% Source: Information submitted to the Bank of Jamaica by the Commercial Bank. Notes: (i). Fee and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) 100% increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. (iv) N/A - Represents service not applicable to institution. (v) n.a - Represents information not available

68 CB 1Ff RBC ROYAL BANK JAMAICA LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' CURRENT ACCOUNTS 1.1 Personal: Minimum Monthly Service Charge $ $ $ $ $ $ % Charge per Entry/Cheque $25.00 $35.80 $33.77 $38.75 $57.60 $ % Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Transfer Between Accounts $ $ $ $ DDA- $57.60 ($142.40) -71% Interim Statement $ $ $ per sheet $ $ per sheet ($56.01) -28% Cheque Returned NSF $ $ $ $ $ $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque N/A N/A Foreign Draft - USD 71.00; (plus Foreign Bank Charge & all other expenses) Foreign Draft - USD 70.40; (plus Foreign Bank Charge & all other expenses) Foreign Draft - USD 70.00; (plus Foreign Bank Charge & all other expenses) Foreign Draft - USD 70.00; (plus Foreign Bank Charge & all other expenses) 100% Dormant Account Fee (per annum) $ $ $ $ $ ($40.82) -14% 1.2 Corporate: Minimum Monthly Service Charge $ $ $ $ $ $ % Charge per Entry/Cheque $25.00 $44.75 $33.77 $38.75 $57.60 $ % Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Transfer Between Accounts $ $ $ $ $57.60 ($142.40) -71% Interim Statement $ $ $ per sheet $ $ per sheet ($56.01) -28% Cheque Returned NSF $ $ $ $ $ $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ $ % Foreign Cheque N/A N/A Foreign Draft - USD 71.00; (plus Foreign Bank Charge & all other expenses) Foreign Draft - USD 70.40; (plus Foreign Bank Charge & all other expenses) Foreign Draft - USD 70.00; (plus Foreign Bank Charge & all other expenses) Foreign Draft - USD 70.00; (plus Foreign Bank Charge & all other expenses) 100% Dormant Account Fee (per annum) $ $ $ $ $ ($40.82) -14% 2.0 SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee N/A N/A N/A N/A Free $0.00 0% In-branch Withdrawal Transaction Fee N/A N/A N/A N/A $ $ % Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) $ $ $ $ $ ($40.82) -14%

69 CB 1Ff RBC ROYAL BANK JAMAICA LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' Corporate: In-branch Deposit Transaction Fee N/A N/A N/A N/A Free $0.00 0% In-branch Withdrawal Transaction Fee N/A N/A N/A N/A $ $ % Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) $ $ $ $ $ ($40.82) -14% 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal $10.00 $13.42 $12.66 $19.38 $21.60 $ % Deposit Free Free Free Free Free $0.00 0% Enquiry Free Free Free Free Free $0.00 0% Transfer N/A N/A N/A N/A Free $0.00 0% Declined N/A $10.74 $10.13 $9.29 $8.56 $ % Statement Free Free Free Free Free $0.00 0% Using Other Machines: Withdrawal $32.00 $31.32 $29.97 $38.75 $39.60 $ % Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry $21.00 $18.97 $17.90 $23.25 $23.76 $ % Transfer N/A N/A N/A N/A N/A N/A N/A Declined $20.00 $18.08 $17.05 $23.25 $23.76 $ % Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions $10.00 per entry; Decline Transaction - $9.00 per Transaction Purchase - $8.95 per entry; Decline Transaction - $8.14 per Transaction Purchase - $8.53 per entry; Decline Purchase - $10.93 per entry; Decline Transaction - $7.68 per Transaction Transaction - $7.05 per Transaction Purchase - $10.80 ; Decline - $7.20 Decline Transaction ($1.80) ; Purchase $0.80 Decline Transaction -20%;Purchase 8% 3.3 Internet Banking: Personal Enquiry n.a n.a Free Free Free $0.00 0% Funds Transfer To Third Parties at Own N/A N/A N/A N/A N/A N/A N/A To Third Party at Another Bank N/A N/A N/A N/A N/A N/A N/A Bill Payment Free Free Free Free Free $0.00 0% Corporate Enquiry n.a n.a Free Free Free $0.00 0% Funds Transfer n.a n.a Free Free Free $0.00 0%

70 CB 1Ff RBC ROYAL BANK JAMAICA LIMITED INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES ( ALL FEES DEFLATED TO DECEMBER 2009 PRICES) December 2009 (J$) December 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) $1,500 - $5,000 $2, $5, $2, $5, $2, $4, $2, $4, ($716.95) - $ % to 36% Mastercard (Local Classic, Dual Classic, Dual Gold) $1, $2, $2, $2, $2, $ % 4.2 Late Payment Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $ $2, $1, $4, $1, $4, $1, $3, $1, $3, $ $1, % - 78% Mastercard (Local Classic, Dual Classic, Dual Gold) $1, $ $1, $1, $1, $1, $1, $1, $1, $1, ($108.01) - $ % to 90% 4.3 Overlimit Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $ $2, $1, $4, $1, $4, $1, $3, $1, $3, $ $1, % - 78% Mastercard (Local Classic, Dual Classic, Dual Gold) $1, $ $1, $1, $1, $1, $1, $1, $1, $1, ($108.01) - $ % to 90% 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated 1 unit of currency per transaction + $1.00 stamp duty. 1 unit of currency per transaction plus $1.00 stamp duty 1 unit of currency per transaction plus $1.00 stamp duty 1 unit of currency per transaction plus $1.00 stamp duty 1 unit of currency per transaction plus $1.00 stamp duty $0.00 0% 5.2 Manager's Cheque: Bank Customer $ $ $ $ $ ($50.58) -17% Non-bank Customer $ $ $ $ $ ($176.90) -22% 5.3 Cheque Encashment Fee : Own Bank n.a n.a N/A N/A Free $0.00 0% Other Banks' Cheque N/A N/A N/A N/A Free $0.00 0% Source: Information submitted to the Bank of Jamaica by the Commercial Bank. Notes: (i) Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) 100% and above increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. (iv) N/A - Represents service not applicable to institutions. (v) n.a - Represents information not available

71 CB 1Gg SAGICOR BANK JAMAICA LIMITED * INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES (ALL FEES DEFLATED TO DECEMBER 2009 PRICES December 2009 (J$) October 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' CURRENT ACCOUNTS 1.1 Personal: Minimum Monthly Service Charge $ $ depending on product chosen $ $ depending on product chosen Charge per Entry/Cheque $35.00 $32.60 $ $ depending on product chosen $ $ depending on product chosen Interest advantage - $335.51/ultra preferred$503.26/us personal USD ($13.74) - $ % to 6% $28.23 per debit entry if monthy average credit $30.75 per debit entry if monthy average credit balance falls below minimum $100, balance falls below minimum $100, $250, depending on Interest advantage - $34.39/ultra $250, depending on the product chosen, otherwise free. the product chosen, otherwise free. preferred$34.39/us personal USD ($0.61) -2% Minimum Balance Threshold and Fees Threshold dependent on accountt ranges from J$100,000 to J$250,000 otherwise fee equal to minimum monthly service charge Threshold dependent on account ranges from $89, to $223, otherwise fee equal to minimum monthly service charge Free if minimum monthly balance of $250, is maintained Free if minimum monthly balance of $250, is maintained Free if minimum monthly balance is above interest advantage - $50,000.00/ultra preferred - $250,000.00/USD personal - USD 2, $0.00 0% Transfer Between Accounts Free Free Free Free Free $0.00 0% Interim Statement $ $ $ $ $ $ % Cheque Returned NSF $ $ $ $ $ $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ ($6.43) -2% Foreign Cheque N/A N/A N/A N/A USD USD % Dormant Account Fee (per annum) N/A N/A N/A N/A Free $0.00 0% 1.2 Corporate: Minimum Monthly Service Charge $517 - $ depending on product chosen $ $ depending on product chosen $ $ depending on product chosen $ $ depending on product chosen Business advantage $640.75/business preferred - $873.75/business max - $757.25/USD business USD 2.33 $ $ % - 24% Charge per Entry/Cheque $35.00 $32.60 $30.75 $28.23 Business advantage - $47.77/business preferred - $47.77/business max - $52.43/USD buisness - USD 2.33 $ % Minimum Balance Threshold and Fees Free Free Free Free Free if minimum monthly average credit balance is above business max - $250, $0.00 0% Transfer Between Accounts Free n-a Free Free Free $0.00 0% Interim Statement $ $ $ $ $ $ % Cheque Returned NSF $ $ $ $ $ $ % Stop Payment/Cancellation Order: Local Cheque $ $ $ $ $ ($6.43) -2% Foreign Cheque N/A N/A N/A N/A USD USD % Dormant Account Fee (per annum) N/A N/A N/A N/A Free $0.00 0%

72 CB 1Gg SAGICOR BANK JAMAICA LIMITED * INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES (ALL FEES DEFLATED TO DECEMBER 2009 PRICES 2.0 SAVINGS ACCOUNTS 2.1 Personal: December 2009 (J$) October 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' In-branch Deposit Transaction Fee Free Free Free Free Free $0.00 0% In-branch Withdrawal Transaction Fee Free Could be $ depending on product chosen. Free. Could be $90.43 depending on product chosen Free. Could be $85.30 depending on product chosen Free. Could be $78.98 depending on product chosen Free ($101.05) - $ % to 0% Minimum Balance Threshold and Fees N/A N/A N/A N/A Free $ Dormant Account Fee (per annum) N/A N/A N/A N/A Free $0.00 0% 2.2 Corporate: In-branch Deposit Transaction Fee Free Free Free Free Free $0.00 0% 0% In-branch Withdrawal Transaction Fee Free Could be $ depending on product chosen. Free. Could be $90.43 depending on product chosen Free. Could be $85.30 depending on product chosen Free. Could be $78.31 depending on product chosen Free ($101.05) - $ % to 0% Minimum Balance Threshold and Fees N/A N/A N/A N/A Free $0.00 0% Dormant Account Fee (per annum) N/A N/A N/A N/A Free $0.00 0% 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal N/A N/A N/A N/A Free $0.00 0% Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry N/A N/A N/A N/A Free $0.00 0% Transfer N/A N/A N/A N/A Free $0.00 0% Declined N/A N/A N/A N/A Free $0.00 0% Statement N/A N/A N/A N/A Free $0.00 0% Using Other Machines: Withdrawal $31.00 $32.60 $30.81 $28.29 $39.43 $ % Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry $20.00 $21.03 $23.22 $21.31 $29.92 $ % Transfer $10.00 $10.52 $8.44 $7.75 N/A ($10.00) -100% Declined $20.00 $21.03 $23.22 $21.31 $29.92 $ % Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions $10.00 $10.52 $10.13 $9.30 $12.33 $ % 3.3 Internet Banking: Personal Enquiry n.a n.a Free Free Free $0.00 0% Funds Transfer To Third Party at Own Bank Free Free Free Free Free $0.00 0% To Third Party at Another Bank N/A N/A N/A N/A $86.40 per transaction $86.40 per transaction 100% Bill Payment Free Free Free Free Free $0.00 0%

73 CB 1Gg SAGICOR BANK JAMAICA LIMITED * INFLATION ADJUSTED SCHEDULE OF FEES AND CHARGES (ALL FEES DEFLATED TO DECEMBER 2009 PRICES December 2009 (J$) October 2010 (J$) December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '09 - '13 % Change '09 - ' Corporate Enquiry n.a n.a $14.88 per transaction $2, per annum $13.66 per transaction $2, per annum $2, per annum access fee $2, per annum access fee 100% Funds Transfer n.a n.a $14.88 per transaction $2, per annum $13.66 per transaction $2,276.52per annum $2, per annum access fee $2, per annum access fee 100% 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) N/A N/A N/A N/A N/A N/A N/A Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 4.2 Late Payment Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) N/A N/A N/A N/A N/A N/A N/A Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 4.3 Overlimit Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) N/A N/A N/A N/A N/A N/A N/A Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated N/A N/A N/A N/A Free $0.00 0% 5.2 Manager's Cheque: Bank Customer $ $ $ $ $ $ % Non-bank Customer $ $ $ $ N/A ($235.00) -100% 5.3 Cheque Encashment Fee: Own Bank n.a n.a N/A N/A Free $0.00 0% Other Banks' Cheque N/A N/A N/A N/A Free $0.00 0% Source: Information submitted to the Bank of Jamaica by the Commercial Bank. Notes: (i) Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) 100% increase and above represents either a doubling of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. (vi) N/A - Represents service not applicable to institution. (v) n.a - Represents information not available. * In December 2012 PanCaribbeanBank Limited was rebranded as Sagicor Bank Jamaica Limited (Pancaribbean Operated as a FIA licensee prior to 2008)

74 BS1 BUILDING SOCIETIES SCHEDULE OF FEES AND CHARGES AS AT 31 OCTOBER SAVINGS ACCOUNTS 2.1 Personal: JNBS SJBS VMBS October 2013 (J$) October 2013 (J$) October 2013 (J$) In-branch Deposit Transaction Fee Deposit Value x 0.1% x $5.50 $ Free In-branch Withdrawal Transaction Fee $70.00 $ $ Minimum Balance Fees (also state threshold) $75.00 (threshold $2,500.00) N/A Free Dormant Account Fee (per annum) $ $ $1, Free 2.2 Corporate: In-branch Deposit Transaction Fee Deposit Value x 0.1% x $5.50 $ Free In-branch Withdrawal Transaction Fee $70.00 $ Free Minimum Balance Fees (also state threshold) $75.00 (threshold $2,500.00) N/A Free Dormant Account Fee (per annum) $ $ $1, Free 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal Free $33.00 Free Deposit Free Free Free Enquiry Free Free Free Transfer Free $33.00 Free Declined Free $12.10 Free Statement Free $22.00 Free Using Other Machines: Withdrawal $50.00 $58.00 Free Deposit $50.00 Free Free Enquiry $50.00 $32.00 Free Transfer $50.00 $58.00 Free Declined $50.00 $32.00 Free Statement $50.00 N/A Free 3.2 Point of Sale Transactions N/A $16.50 Free 3.3 Internet Banking: Personal Enquiry N/A Free Free

75 BS1 BUILDING SOCIETIES SCHEDULE OF FEES AND CHARGES AS AT 31 OCTOBER Funds Transfer JNBS SJBS VMBS To Third Party Own Bank Free Free N/A To Third Party at Another Account $18.00 under $2m; $ above $2m N/A N/A Bill Payment $ Free N/A Corporate Enquiry N/A Free Free Funds Transfer N/A Free Free 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa N/A N/A N/A Mastercard N/A N/A N/A 4.2 Late Payment Charge: Visa N/A N/A N/A Mastercard N/A N/A N/A 4.3 Overlimit Charge: Visa N/A N/A N/A Mastercard N/A N/A N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated $40.00 N/A Free 5.2 Manager's Cheque: Bank Customer $ $ $5, N/A Non-bank Customer N/A $ $5, N/A 5.3 Cheque Encashment Fee : Own Bank N/A N/A N/A Other Banks' Cheques N/A N/A N/A Source: Notes: The above schedule is compiled from information submitted by the Building Societies to the Bank of Jamaica. (i) The above schedule is compiled from information submitted by the Building Societies to the Bank of Jamaica. (ii) Fees and Charges reflect a sample of the fees applicable to the individual Building Society's product/services, and are not to be interpreted as an exhaustive list. (iii) Fees and Charges include applicable taxes. (iv) Entries in red represent highest fee/charge in category (v) Entries in blue represent lowest fee/charge in category. (vi) N/A Represents service not applicable to institution.

76 BS 1A JAMAICA NATIONAL BUILDING SOCIETY SCHEDULE OF FEES AND CHARGES F E E S A N D C H A R G E S ANNUAL/ Y-T-D CHANGES December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '11 - '12 % Change '11 - '12 J$ Value Change '12 - '13 % Change '12 - ' SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee Cash> $5M: Amount x 0.1% x $5.50 Cash> $5M: Amount x 0.1% x $5.50 Deposit Value x 0.1% x $5.50 $0.00 0% $0.00 0% In-branch Withdrawal Transaction Fee $ Minimum Balance Fees (also state threshold) $50.00 (threshold $2,500.00) $50.00, $ at Money Shops; For withdrawals by cheque $250.00, $ at Money Shops; For withdrawals by cheque over J$5million $5, $70.00 $ $5, % % ($5,805.00) -$ % to 40% $75.00 (threshold $2,500.00) $75.00 (threshold $2,500.00) $ % $0.00 0% Dormant Account Fee (per annum) $ $ $ $0.00 0% $0.00 0% 2.2 Corporate: In-branch Deposit Transaction Fee Cash> $5M: Amount x 0.1% x $5.50 Cash> $5M: Amount x 0.1% x $5.50 Deposit Value x 0.1% x $5.50 $0.00 0% $0.00 0% In-branch Withdrawal Transaction Fee $50.00 $50.00 $70.00 $0.00 0% $ % Minimum Balance Fees (also state threshold) $50.00 (threshold $2,500.00) $50.00 (threshold $2,500.00) $75.00 (threshold $2,500.00) $0.00 0% $ % Dormant Account Fee (per annum) $ $ $ $0.00 0% $0.00 0% 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal Free Free Free $0.00 0% $0.00 0% Deposit Free Free Free $0.00 0% $0.00 0% Enquiry Free Free Free $0.00 0% $0.00 0% Transfer N/A N/A Free N/A N/A $0.00 0% Declined Free Free Free $0.00 0% $0.00 0% Statement N/A N/A Free N/A N/A $0.00 0%

77 BS 1A JAMAICA NATIONAL BUILDING SOCIETY SCHEDULE OF FEES AND CHARGES F E E S A N D C H A R G E S ANNUAL/ Y-T-D CHANGES December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '11 - '12 % Change '11 - '12 J$ Value Change '12 - '13 % Change '12 - ' Using Other Machines: Withdrawal $50.00 $50.00 $50.00 $0.00 0% $0.00 0% Deposit $50.00 $50.00 $50.00 $0.00 0% $0.00 0% Enquiry $50.00 $50.00 $50.00 $0.00 0% $0.00 0% Transfer $50.00 $50.00 $50.00 $0.00 0% $0.00 0% Declined $50.00 $50.00 $50.00 $0.00 0% $0.00 0% Statement N/A N/A $50.00 N/A N/A $ % 3.2 Point of Sale Transactions Free Free N/A $0.00 0% $0.00 0% 3.3 Internet Banking: Personal Enquiry Free Free N/A $0.00 0% $0.00 0% Funds Transfer To Third Party Own Bank Free Free Free $0.00 0% $0.00 0% To Third Party at Another Bank N/A $18.00 under $2m; $ above $2m $18.00 under $2m; $ above $2m $18.00 under $2m; $ above $2m 100% $0.00 0% Bill Payment $ $ $ $0.00 0% $0.00 0% Corporate Enquiry Free Free N/A $0.00 0% $0.00 0% Funds Transfer Free Free N/A $0.00 0% $0.00 0% 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A 4.2 Late Payment Charge: Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A 4.3 Overlimit Charge: Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A

78 BS 1A JAMAICA NATIONAL BUILDING SOCIETY SCHEDULE OF FEES AND CHARGES F E E S A N D C H A R G E S ANNUAL/ Y-T-D CHANGES December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '11 - '12 % Change '11 - '12 J$ Value Change '12 - '13 % Change '12 - ' MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated N/A N/A $40.00 N/A N/A $ % 5.2 Manager's Cheque: Bank Customer N/A N/A $ N/A N/A $ % Non-bank Customer N/A N/A N/A N/A N/A N/A N/A 5.3 Cheque Encashment Fee : Own Bank N/A N/A N/A N/A N/A N/A N/A Other Banks' Cheques N/A N/A N/A N/A N/A N/A N/A Source: Information submitted to the Bank of Jamaica by the Building Society. Notes (i) (ii) (iii) (iv) Fees and Charges reflect a sample of the fees applicable to the building society's product / services, and are not to be interpreted as an exhaustive list. Fees and Charges include applicable taxes. 100% increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. N/A - Represents service not applicable to institution.

79 BS 1B SCOTIA JAMAICA BUILDING SOCIETY SCHEDULE OF FEES AND CHARGES F E E S A N D C H A R G E S ANNUAL / Y-T-D CHANGES December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '11 - '12 % Change '11 - '12 J$ Value Change '12- '13 % Change '12 - ' SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee $ $ $ $ % $0.00 0% In-branch Withdrawal Transaction Fee $ $ $ $ % $0.00 0% Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) $ $1, $ $1, $ $1, $0.00 0% $0.00 0% 2.2 Corporate: In-branch Deposit Transaction Fee N/A $ $ $ % $0.00 0% In-branch Withdrawal Transaction Fee N/A $ $ $ % $0.00 0% Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) $ $1, $ $1, $ $1, $0.00 0% $0.00 0% 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal N/A $33.00 $33.00 $ % $0.00 0% Deposit N/A N/A Free N/A N/A $0.00 0% Enquiry N/A N/A Free N/A N/A $0.00 0% Transfer N/A $33.00 $33.00 $ % $0.00 0% Declined N/A $12.10 $12.10 $ % $0.00 0% Statement N/A $22.00 $22.00 $ % $0.00 0% Using Other Machines: Withdrawal $33.00 Proprietary; $56.00 Non-Proprietary $58.00 $58.00 $ $ % - 78% $0.00 0% Deposit Free Proprietary; $30.00 Non- Proprietary Free Proprietary; Free Non- Proprietary Free ($30.00) -100% $0.00 0% Enquiry Free $32.00 $32.00 $ % $0.00 0% Transfer Declined $33.00 Proprietary; $56.00 Non-Proprietary $58.00 $58.00 $ $ % - 78% $0.00 0% $12.10 Proprietary; $30.00 Non-Proprietary $32.00 $32.00 $ $ % - 164% $0.00 0% Statement $20.90 Free N/A ($20.90) -100% N/A N/A 3.2 Point of Sale Transactions $15.00 $ $19.25 $16.50 $ $4.25 6% - 28% ($2.75) - $ % to 3%

80 BS 1B SCOTIA JAMAICA BUILDING SOCIETY SCHEDULE OF FEES AND CHARGES F E E S A N D C H A R G E S ANNUAL / Y-T-D CHANGES December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '11 - '12 % Change '11 - '12 J$ Value Change '12- '13 % Change '12 - ' Internet Banking: Personal Enquiry Free Free Free $0.00 0% $0.00 0% Funds Transfer To Third at Own Bank Free Free Free $0.00 0% $0.00 0% To Third Party at Another Bank N/A N/A N/A N/A N/A N/A N/A Bill Payment Free Free Free $0.00 0% $0.00 0% Corporate Enquiry Free Free Free $0.00 0% $0.00 0% Funds Transfer Free Free Free $0.00 0% $0.00 0% 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A 4.2 Late Payment Charge: Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A 4.3 Overlimit Charge: Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated N/A N/A N/A N/A N/A N/A N/A 5.2 Manager's Cheque: Bank Customer $ Non-bank Customer N/A Less than $3million -$355.00, greater than $3 million $5, $ $5, $ $5, % % ($50.00) - $0.00 1% to 0% Less than $3million -$880.00, greater than $3 million $5, $ $5, $ $5, % ($50.00) - $0.00 1% to 0% 5.3 Cheque Encashment Fee: Own Bank N/A N/A N/A N/A N/A N/A N/A Other Banks' Cheques N/A N/A N/A N/A N/A N/A N/A Source: Information submitted to the Bank of Jamaica by the Building Society. Notes: (i) (ii) (iii) (iv) Fees and Charges reflect a sample of the fees applicable to the building society's product / services, and are not to be interpreted as an exhaustive list. Fees and Charges include applicable taxes. 100% increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. N/A - Represents service not applicable to institution.

81 BS 1C VICTORIA MUTUAL BUILDING SOCIETY SCHEDULE OF FEES AND CHARGES F E E S A N D C H A R G E S December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '11 - '12 ANNUAL / Y-T-D CHANGES % Change '11 - '12 J$ Value Change '12 - '13 % Change '12 - ' SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee Free Free Free $0.00 0% $0.00 0% In-branch Withdrawal Transaction Fee $51.00 $51.00 $51.00 $0.00 0% $0.00 0% Minimum Balance Threshold and Fees Free Free Free $0.00 0% $0.00 0% Dormant Account Fee (per annum) Free Free Free $0.00 0% $0.00 0% 2.2 Corporate: In-branch Deposit Transaction Fee Free Free Free $0.00 0% $0.00 0% In-branch Withdrawal Transaction Fee Free Free Free $0.00 0% $0.00 0% Minimum Balance Threshold and Fees Free Free Free $0.00 0% $0.00 0% Dormant Account Fee (per annum) Free Free Free $0.00 0% $0.00 0% 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal Free Free Free $0.00 0% $0.00 0% Deposit Free Free Free $0.00 0% $0.00 0% Enquiry Free Free Free $0.00 0% $0.00 0% Transfer Free Free Free $0.00 0% $0.00 0% Declined Free Free Free $0.00 0% $0.00 0% Statement Free Free Free $0.00 0% $0.00 0% Using Other Machines: Withdrawal Free Free Free $0.00 0% $0.00 0% Deposit Free Free Free $0.00 0% $0.00 0% Enquiry Free Free Free $0.00 0% $0.00 0% Transfer Free Free Free $0.00 0% $0.00 0% Declined Free Free Free $0.00 0% $0.00 0% Statement Free Free Free $0.00 0% $0.00 0% 3.2 Point of Sale Transactions Free Free Free $0.00 0% $0.00 0%

82 BS 1C VICTORIA MUTUAL BUILDING SOCIETY SCHEDULE OF FEES AND CHARGES F E E S A N D C H A R G E S December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '11 - '12 ANNUAL / Y-T-D CHANGES % Change '11 - '12 J$ Value Change '12 - '13 % Change '12 - ' Internet Banking: Personal Enquiry N/A N/A Free N/A N/A $0.00 0% Funds Transfer To Third Party Own Bank N/A N/A N/A N/A N/A N/A N/A To Third Party at Another Bank N/A N/A N/A N/A N/A N/A N/A Bill Payment N/A N/A N/A N/A N/A N/A N/A Corporate Enquiry N/A N/A Free N/A N/A $0.00 0% Funds Transfer N/A N/A Free N/A N/A $0.00 0% 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A 4.2 Late Payment Charge: Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A 4.3 Overlimit Charge: Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated Free Free Free $0.00 0% $0.00 0% 5.2 Manager's Cheque: Bank Customer N/A N/A N/A N/A N/A N/A N/A Non-bank Customer N/A N/A N/A N/A N/A N/A N/A 5.3 Cheque Encashment Fee : Own Bank N/A N/A N/A N/A N/A N/A N/A Other Banks' Cheques N/A N/A N/A N/A N/A N/A N/A Source: Information submitted to the Bank of Jamaica by the Building Society. Notes: (i) (ii) (iii) (iv) Fees and Charges reflect a sample of the fees applicable to the building society's product / services, and are not to be interpreted as an exhaustive list. Fees and Charges include applicable taxes. 100% increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. N/A - Represents service not applicable to institution.

83 FI 1 FIA LICENSEES SCHEDULE OF FEES AND CHARGES AS AT 31 OCTOBER SAVINGS ACCOUNTS 2.1 Personal: JMMB MB October 2013 (J$) MF&G TRUST October 2013 (J$) In-branch Deposit Transaction Fee 0.99% amounts over USD2, N/A In-branch Withdrawal Transaction Fee Free N/A Minimum Balance Threshold and Fees Free N/A Dormant Account Fee (per annum) Free N/A 2.2 Corporate: In-branch Deposit Transaction Fee 0.99% amounts over USD2, N/A In-branch Withdrawal Transaction Fee Free N/A Minimum Balance Threshold and Fees Free N/A Dormant Account Fee (per annum) Free N/A 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal $49.01 N/A Deposit Free N/A Enquiry $37.67 N/A Transfer N/A N/A Declined $2.00 N/A Statement N/A N/A Using Other Machines: Withdrawal $26.61 N/A Deposit N/A N/A Enquiry $20.50 N/A Transfer N/A N/A Declined $15.89 N/A Statement N/A N/A 3.2 Point of Sale Transactions $16.70 N/A

84 FI 1 FIA LICENSEES SCHEDULE OF FEES AND CHARGES AS AT 31 OCTOBER Internet Banking: Personal JMMB MB October 2013 (J$) MF&G TRUST October 2013 (J$) Enquiry N/A N/A Funds Transfer To Third Party Own Bank N/A N/A To Third Party at Another Bank N/A N/A Bill Payment N/A N/A Corporate Enquiry N/A N/A Funds Transfer N/A N/A 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa N/A N/A Mastercard N/A N/A 4.2 Late Payment Charge: Visa N/A N/A Mastercard N/A N/A 4.3 Overlimit Charge: Visa N/A N/A Mastercard N/A N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque Negotiated N/A N/A 5.2 Manager's Cheque: Bank Customer $ N/A Non-bank Customer N/A N/A 5.3 Cheque Encashment Fee: Own Bank N/A N/A Other Banks' Cheques N/A N/A Source:The above schedule is compiled from information submitted by the Licensees to the Bank of Jamaica. Notes: (i) Fees and Charges reflect a sample of the fees applicable to the licensee's product / services, and are not to be interpreted as an exhaustive list. (ii) (iii) (iv) Fees and Charges include applicable taxes. 100% increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. N/A Represents service not applicable to institution.

85 FI IA JMMB MERCHANT BANK LIMITED* SCHEDULE OF FEES AND CHARGES R A T E S A N D C H A R G E S ANNUAL / Y-T-D CHANGES December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '11 - '12 % Change '11 - '12 J$ Value Change '12 - '13 % Change '12 - ' SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee 0.5% calculated on the excess of cash over $1M deposited. 0.5% calculated on the excess of cash over $1M deposited. 0.99% amounts over USD2, $0.00 0% N/A 0.5% In-branch Withdrawal Transaction Fee $ (multiple cheque requests only). 0.8% of amt for withdrawals above $100K cash. 0.8% of amt for withdrawals above $100K cash. Free $0.00 0% 0.8% of amt for withdrawals above $100K cash. -100% Minimum Balance Threshold and Fees $100.00/month below threshold. Threshold set per product. $100.00/month below threshold. Threshold set per product. Free $0.00 0% $100.00/month below threshold. Threshold set per product. -100% Dormant Account Fee (per annum) $ (if balance below the minimum for the product) $ Free $0.00 0% ($250.00) -100% 2.2 Corporate: In-branch Deposit Transaction Fee 0.5% calculated on the excess of cash over $1M deposited. 0.5% calculated on the excess of cash over $1M deposited. 0.99% amounts over USD2, $0.00 0% N/A 0.5% In-branch Withdrawal Transaction Fee $ (multiple cheque requests only). 0.8% of amt for withdrawals above $100K cash. 0.8% of amt for withdrawals above $100K cash. Free $0.00 0% 0.8% of amt for withdrawals above $100K cash. -100% Minimum Balance Threshold and Fees $100.00/month below threshold. Threshold set per product. $ Free $0.00 0% ($100.00) -100% Dormant Account Fee (per annum) 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: $ (if balance below the minimum for the product) $ Free $0.00 0% ($250.00) -100% Withdrawal N/A N/A $49.01 N/A N/A $ % Deposit N/A N/A Free N/A N/A $0.00 0% Enquiry N/A N/A $37.67 N/A N/A $ %

86 FI IA JMMB MERCHANT BANK LIMITED* SCHEDULE OF FEES AND CHARGES R A T E S A N D C H A R G E S ANNUAL / Y-T-D CHANGES December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '11 - '12 % Change '11 - '12 J$ Value Change '12 - ' Transfer N/A N/A N/A N/A N/A N/A N/A Declined N/A N/A $2.00 N/A N/A $ % Statement N/A N/A N/A N/A N/A N/A N/A Using Other Machines: Withdrawal $42.00 $39.66 $26.61 ($2.34) -6% ($13.05) -33% Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry $32.00 $29.75 $20.50 ($2.25) -7% ($9.25) -31% Transfer N/A N/A N/A N/A N/A N/A N/A Declined $30.00 $29.75 $15.89 ($0.25) -1% ($13.86) -47% Statement N/A N/A N/A N/A N/A N/A N/A % Change '12 - ' Point of Sale Transactions 3.3 Internet Banking: Personal $16.00 Successful transaction; $14.00 Declined transaction $13.88 $16.70 ($2.12) - ($0.12) -13% to -1% $ % Enquiry N/A N/A N/A N/A N/A N/A N/A Funds Transfer To Third Party Own Bank N/A N/A N/A N/A N/A N/A N/A ToThird Third Party at Another Bank N/A N/A N/A N/A N/A N/A N/A Bill Payment N/A N/A N/A N/A N/A N/A N/A Corporate Enquiry N/A N/A N/A N/A N/A N/A N/A Funds Transfer N/A N/A N/A N/A N/A N/A N/A 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A 4.2 Late Payment Charge: Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A

87 FI IA JMMB MERCHANT BANK LIMITED* SCHEDULE OF FEES AND CHARGES R A T E S A N D C H A R G E S ANNUAL / Y-T-D CHANGES 4.3 Overlimit Charge: December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '11 - '12 % Change '11 - '12 J$ Value Change '12 - ' Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque Negotiated N/A N/A N/A N/A N/A N/A N/A 5.2 Manager's Cheque: % Change '12 - ' Bank Customer $ Other Bank Charges (OBC) $ Other Bank Charges (OBC) $ $0.00 0% ($2.16) -1% Non-bank Customer N/A N/A N/A N/A N/A N/A N/A 5.3 Cheque Encashment Fee: Own Bank N/A N/A N/A N/A N/A N/A N/A Other Banks' Cheques $ Free N/A ($500.00) -100% N/A N/A Source: Information submitted to the Bank of Jamaica by the licensee. Notes: (i) Fees and Charges reflect a sample of the fees applicable to the licensee's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) 100% increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. (iv) N/A Represents service not applicable to institution.

88 FI 1B MF& G TRUST & FINANCE LIMITED SCHEDULE OF FEES AND CHARGES SAVINGS ACCOUNTS R A T E S A N D C H A R G E S December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '11 - '12 ANNUAL / Y-T-D CHANGES % Change '11 - '12 J$ Value Change '12 - '13 % Change '12 - ' Personal: In-branch Deposit Transaction Fee N/A N/A N/A N/A N/A N/A N/A In-branch Withdrawal Transaction Fee N/A N/A N/A N/A N/A N/A N/A Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) N/A N/A N/A N/A N/A N/A N/A 2.2 Corporate: In-branch Deposit Transaction Fee N/A N/A N/A N/A N/A N/A N/A In-branch Withdrawal Transaction Fee N/A N/A N/A N/A N/A N/A N/A Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) N/A N/A N/A N/A N/A N/A N/A 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal N/A N/A N/A N/A N/A N/A N/A Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry N/A N/A N/A N/A N/A N/A N/A Transfer N/A N/A N/A N/A N/A N/A N/A Declined N/A N/A N/A N/A N/A N/A N/A Statement N/A N/A N/A N/A N/A N/A N/A Using Other Machines: Withdrawal N/A N/A N/A N/A N/A N/A N/A Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry N/A N/A N/A N/A N/A N/A N/A Transfer N/A N/A N/A N/A N/A N/A N/A Declined N/A N/A N/A N/A N/A N/A N/A Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions N/A N/A N/A N/A N/A N/A N/A 3.3 Internet Banking: Personal Enquiry N/A N/A N/A N/A N/A N/A N/A Funds Transfer To Third Party Own Bank N/A N/A N/A N/A N/A N/A N/A To Third Party Account N/A N/A N/A N/A N/A N/A N/A Bill Payment N/A N/A N/A N/A N/A N/A N/A Corporate Enquiry N/A N/A N/A N/A N/A N/A N/A Funds Transfer N/A N/A N/A N/A N/A N/A N/A

89 FI 1B MF& G TRUST & FINANCE LIMITED SCHEDULE OF FEES AND CHARGES R A T E S A N D C H A R G E S December 2011 (J$) December 2012 (J$) October 2013 (J$) J$ Value Change '11 - '12 ANNUAL / Y-T-D CHANGES % Change '11 - '12 J$ Value Change '12 - '13 % Change '12 - ' CREDIT CARD 4.1 Annual Membership Fee: Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A 4.2 Late Payment Charge: Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A 4.3 Overlimit Charge: Visa N/A N/A N/A N/A N/A N/A N/A Mastercard N/A N/A N/A N/A N/A N/A N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque Negotiated N/A N/A N/A N/A N/A N/A N/A 5.2 Manager's Cheque : Bank Customer N/A N/A N/A N/A N/A N/A N/A Non-bank Customer N/A N/A N/A N/A N/A N/A N/A 5.3 Cheque Encashment Fee: Own Bank N/A N/A N/A N/A N/A N/A N/A Other Banks' Cheques N/A N/A N/A N/A N/A N/A N/A Source: Information submitted to the Bank of Jamaica by the licensee. Notes: (i) (ii) (iii) (iv) Fees and Charges reflect a sample of the fees applicable to the licensee's product / services, and are not to be interpreted as an exhaustive list. Fees and Charges include applicable taxes. 100% increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced/re-introduced for the first time. N/A Represents service not applicable to institution.

90 CU1 CREDIT UNIONS SCHEDULE OF FEES AND CHARGES AS AT 31 OCTOBER 2013 BROADCAST & ALLIED CHURCH OF FIRST BORN COK SODALITY COLLECTOR GENERAL CORRECTIONAL D&G AAMM BJ STAFF C&WJ 2.0 Savings Accounts 2.1 Personal: In-branch Deposit Transaction Fee Free Free Free Free Free Free Free Free Free In-branch Withdrawal Transaction Fee $30.00 Free Free $23.30 for amount over $50, Free $58.25 Free Free Free Minimum Balance Fees (also state threshold) Free Free Free Free Free Free Free Free Free Dormant Account Fee (per annum) Free Free $ Free Free Free Free $ Free 2.2 Corporate: In-branch Deposit Transaction Fee N/A N/A N/A N/A N/A N/A N/A N/A N/A In-branch Withdrawal Transaction Fee N/A N/A N/A N/A N/A N/A N/A N/A N/A Minimum Balance Fees (also state threshold) N/A N/A N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) N/A N/A N/A N/A N/A N/A N/A N/A N/A 3.0 E-Banking 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal N/A N/A N/A $25.00 N/A Free N/A N/A N/A Deposit N/A N/A N/A $15.00 N/A Free N/A N/A N/A Enquiry N/A N/A N/A $20.00 N/A Free N/A N/A N/A Transfer N/A N/A N/A $25.00 N/A Free N/A N/A N/A Declined N/A N/A N/A $15.00 N/A Free N/A N/A N/A Statement N/A N/A N/A N/A N/A Free N/A N/A N/A Using Other Machines: Withdrawal $39.67 Free N/A $55.00 N/A $45.00 N/A Free N/A Deposit N/A Free N/A N/A N/A $25.00 N/A Free N/A Enquiry $29.75 Free N/A $40.00 N/A $35.00 N/A Free N/A Transfer N/A N/A N/A N/A N/A $30.00 N/A N/A N/A Declined $29.75 Free N/A $40.00 N/A N/A Free N/A Statement N/A Free N/A N/A N/A N/A N/A Free N/A 3.2 Point of Sale Transactions $13.88 Free N/A $20.00 N/A $30.00 N/A Free N/A 3.3 Internet Banking: Personal Enquiry N/A N/A N/A Free N/A N/A N/A Free N/A Funds Transfer N/A N/A N/A Free N/A N/A N/A Free N/A Corporate Enquiry N/A N/A N/A N/A N/A N/A N/A N/A N/A Funds Transfer N/A N/A N/A N/A N/A N/A N/A N/A N/A 4.0 Miscellaneous Charges 4.1 Foreign Cheque negotiated N/A N/A $60.48 N/A Free N/A N/A Free N/A Manager's Cheque: Bank Customer N/A N/A N/A N/A N/A N/A N/A N/A N/A 4.2 Non-bank Customer N/A N/A N/A N/A Free N/A Free N/A N/A Cheque Encashment Fee: Own Bank N/A N/A N/A N/A N/A N/A N/A N/A N/A 4.3 Other Banks' Cheques N/A N/A N/A N/A Free N/A N/A N/A N/A Source: Information submitted to the Bank of Jamaica by the Credit Unions as at 31 October Note: (i) (ii) (iii) Due to the imminent merger between Petroleum Co-operative Credit Union and Palisadoes Co-operative Credit Union effective 31 December 2013, the former did not submit a response to the survey Fees and Charges reflect a sample of the fees applicable to the Credit Union's product / services, and are not to be interpreted as an exhaustive list. Fees and Charges include applicable taxes. N/A - Represents service not applicable to institutions.

91 CU1 CREDIT UNIONS SCHEDULE OF FEES AND CHARGES AS AT 31 OCTOBER Savings Accounts 2.1 Personal: In-branch Deposit Transaction Fee FIRST HERITAGE FIRST REGIONAL GRACE HANOVER ICD & ASSOC. INSURANCE EMPLOYEES JAMAICA BROILERS JAMAICA POLICE JAMAICA SPEC. CONSTAB. Free Free Free Free Free Free Free Free Free In-branch Withdrawal Transaction Fee Minimum Balance Fees (also state threshold) Dormant Account Fee (per annum) 2.2 Corporate: In-branch Deposit Transaction Fee In-branch Withdrawal Transaction Fee Minimum Balance Fees (also state threshold) Dormant Account Fee (per annum) 3.0 E-Banking 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal Deposit Enquiry Transfer Declined Statement Using Other Machines: Withdrawal Deposit Enquiry Transfer Declined Statement 3.2 Point of Sale Transactions 3.3 Internet Banking: Personal Enquiry Funds Transfer Corporate Enquiry Funds Transfer 4.0 Miscellaneous Charges Free Free Free Free $ Free $ Free Free N/A Free Free Free Free Free Free Free Free $ $ Free $ $ Free Free $ Free N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A $30.00 N/A Free $12.00 N/A N/A N/A $29.61 N/A $15.00 N/A Free N/A N/A N/A N/A $24.88 N/A $14.00 N/A Free $18.18 N/A N/A N/A $23.50 N/A $25.00 N/A Free N/A N/A N/A N/A N/A N/A $12.00 N/A Free N/A N/A N/A N/A $23.89 N/A N/A N/A Free N/A N/A N/A N/A N/A N/A Easi Access/ Multilink $50.00 N/A Free $29.73 N/A $31.61 / $54.01 N/A $50.01 $47.01 N/A N/A Free N/A N/A $21.88 / N/A N/A N/A $14.88 $30.00 N/A Free $18.18 N/A $25.50 / $42.67 N/A $40.67 $35.67 N/A N/A Free N/A N/A $26.82 / N/A N/A N/A $19.82 $30.00 N/A Free N/A N/A $20.89 / $42.67 N/A $40.67 $35.67 N/A N/A Free N/A N/A N/A N/A N/A N/A $36.00 N/A Free $8.00 N/A N/A / $21.70 N/A $24.70 $14.70 Free N/A N/A N/A N/A Free N/A N/A N/A Free N/A N/A N/A N/A Free N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A 4.1 Foreign Cheque negotiated Manager's Cheque: N/A $ N/A N/A N/A Free NCB change incurred N/A N/A Bank Customer 4.2 Non-bank Customer Cheque Encashment Fee: Own Bank 4.3 Other Banks' Cheques N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Free N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Free N/A N/A N/A Free Free N/A N/A Source: Information submitted to the Bank of Jamaica by the Credit Unions as at 31 October Note: (i) (ii) (iii) Due to the imminent merger between Petroleum Co-operative Credit Union and Palisadoes Co-operative Credit Union effective 31 December 2013, the former did not submit a response to the survey Fees and Charges reflect a sample of the fees applicable to the Credit Union's product / services, and are not to be interpreted as an exhaustive list. Fees and Charges include applicable taxes. N/A - Represents service not applicable to institutions.

92 CU1 CREDIT UNIONS SCHEDULE OF FEES AND CHARGES AS AT 31 OCTOBER Savings Accounts 2.1 Personal: In-branch Deposit Transaction Fee JDF JPS EMPLOYEES JTA LASCELLES MANCHESTER MONTEGO NAJ & HEALTH. NCB EMPLOYEES NESTLE NWC Free Free Free Free Free Free Free Free Free Free In-branch Withdrawal Transaction Fee Minimum Balance Fees (also state threshold) Dormant Account Fee (per annum) 2.2 Corporate: In-branch Deposit Transaction Fee In-branch Withdrawal Transaction Fee Minimum Balance Fees (also state threshold) Dormant Account Fee (per annum) 3.0 E-Banking 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal Deposit Enquiry Transfer Declined Statement Using Other Machines: Withdrawal Deposit Enquiry Transfer Declined Statement 3.2 Point of Sale Transactions 3.3 Internet Banking: Personal Enquiry Funds Transfer Corporate Enquiry Funds Transfer 4.0 Miscellaneous Charges $20.00 Free Free $100 + GCT Free Free $150 - $250 Free Free Free Free N/A Free Free Free Free Free Free Free Free Free Free Free Free Free Free Free Free Free Free N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A $32.00 N/A N/A $24.61 $40.00 N/A free N/A $24.61 N/A Free N/A N/A $14.88 Free N/A Free N/A N/A N/A $18.00 N/A N/A $18.50 $14.00 N/A Free N/A $18.50 N/A Free N/A N/A $19.82 Free N/A Free N/A N/A N/A Free N/A N/A $ N/A Free N/A $14.97 N/A Free N/A N/A Free Free N/A Free N/A N/A N/A $31.35 N/A $58.66 $47.01 $39.00 N/A Free N/A $47.01 N/A Free N/A N/A Free N/A N/A Free N/A N/A N/A $15.00 N/A $47.32 $ N/A Free N/A $35.67 N/A Free N/A N/A Free Free N/A Free N/A N/A N/A Free N/A Free $35.67 $30.00 N/A Free N/A $35.67 N/A Free N/A N/A Free Free N/A Free N/A N/A N/A $8.00 N/A $26.35 $14.70 $13.88 N/A Free N/A $14.70 Free Free N/A N/A Free $4.95 N/A N/A N/A N/A Free Free N/A N/A Free Free N/A N/A N/A N/A N/A Free N/A N/A N/A N/A N/A N/A N/A N/A N/A Free N/A N/A N/A N/A N/A N/A N/A N/A 4.1 Foreign Cheque negotiated Manager's Cheque: Bank Customer 4.2 Non-bank Customer Cheque Encashment Fee: Own Bank 4.3 Other Banks' Cheques N/A N/A Free N/A Free N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Free N/A Free N/A N/A N/A N/A $ N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Free N/A N/A N/A N/A N/A Source: Information submitted to the Bank of Jamaica by the Credit Unions as at 31 October Note: (i) (ii) (iii) Due to the imminent merger between Petroleum Co-operative Credit Union and Palisadoes Co-operative Credit Union effective 31 December 2013, the former did not submit a response to the survey Fees and Charges reflect a sample of the fees applicable to the Credit Union's product / services, and are not to be interpreted as an exhaustive list. Fees and Charges include applicable taxes. N/A - Represents service not applicable to institutions.

93 CU1 CREDIT UNIONS SCHEDULE OF FEES AND CHARGES AS AT 31 OCTOBER Savings Accounts 2.1 Personal: In-branch Deposit Transaction Fee PALISADOES PORTLAND POSTAL PWD ST. CATHERINE ST. ELIZABETH ST.THOMAS TRELAWNY UWI(MONA) Free Free Free Free Free Free Free Free Free In-branch Withdrawal Transaction Fee Minimum Balance Fees (also state threshold) Dormant Account Fee (per annum) 2.2 Corporate: In-branch Deposit Transaction Fee In-branch Withdrawal Transaction Fee Minimum Balance Fees (also state threshold) Dormant Account Fee (per annum) 3.0 E-Banking 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal Deposit Enquiry Transfer Declined Statement Using Other Machines: Withdrawal Deposit Enquiry Transfer Declined Statement 3.2 Point of Sale Transactions 3.3 Internet Banking: Personal Enquiry Funds Transfer Corporate Enquiry Funds Transfer 4.0 Miscellaneous Charges Free Free Free Free $50.00 incl GCT Free $75.00 Free Free N/A Free Free Free Free Free N/A Free $ Free per Free Free Free Free $ incl GCT Free Free Free annum N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A $25.00 N/A N/A N/A N/A N/A N/A N/A $27.10 Free N/A N/A N/A N/A N/A N/A N/A $17.50 $19.00 N/A N/A N/A N/A N/A N/A N/A $20.50 Free N/A N/A N/A N/A N/A N/A N/A $22.30 Free N/A N/A N/A N/A N/A N/A N/A $18.00 N/A N/A N/A N/A N/A N/A N/A N/A N/A $48.00 N/A N/A $47.01 Free $47.01 $75.00 $40.00 $51.50 Free N/A N/A N/A Free N/A Free Free N/A $36.00 N/A N/A $35.67 Free $35.67 $75.00 $30.00 $41.70 Free N/A N/A N/A Free N/A N/A Free N/A Free N/A N/A $35.67 Free $47.01 $ Free $41.70 N/A N/A N/A N/A Free N/A N/A Free N/A $15.00 N/A N/A $14.70 Free $14.70 $75.00 $14.00 $18.50 Flat rate N/A N/A N/A N/A Free $ p.a Free N/A Free N/A N/A N/A N/A Free Free N/A Free N/A N/A N/A N/A Free N/A N/A N/A N/A N/A N/A N/A N/A Free N/A N/A N/A N/A 4.1 Foreign Cheque negotiated Manager's Cheque: Bank Customer 4.2 Non-bank Customer Cheque Encashment Fee: Own Bank 4.3 Other Banks' Cheques N/A Free N/A N/A N/A N/A $ N/A Free N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Free N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A Free N/A N/A N/A N/A Free N/A Free Source: Information submitted to the Bank of Jamaica by the Credit Unions as at 31 October Note: (i) (ii) (iii) Due to the imminent merger between Petroleum Co-operative Credit Union and Palisadoes Co-operative Credit Union effective 31 December 2013, the former did not submit a response to the survey Fees and Charges reflect a sample of the fees applicable to the Credit Union's product / services, and are not to be interpreted as an exhaustive list. Fees and Charges include applicable taxes. N/A - Represents service not applicable to institutions.

94 SECTION B: FREE TABLE B1: Free Services Offered by Commercial Banks at 31 October 2013 (Based on 56 Service Areas Surveyed) SERVICE ITEM NUMBER OF FREE SERVICE ITEMS BNS CBNA FCIBJ FGB NCB RBCJ SBJ Minimum Balance Transfer Between Accounts 2 2 Interim Statement 2 Dormant Account Fee (per annum) 2 4 In-branch Deposit Transaction Fee In-branch Withdrawal Transaction Fee E-Banking 1 Withdrawal 1 E-Banking 1 Deposit 2 1 N/A 1 1 N/A E-Banking 1 Enquiry E-Banking 1 Transfer 1 N/A E- Banking 1 Declined 1 E-Banking 1 Statement 1 N/A N/A 1 1 Point of Sale Transaction Internet Banking- Personal Funds Transfer to Third Party Own Bank N/A 1 Funds Transfer to Third Party at Another Bank N/A N/A Bill Payment 1 N/A Internet Banking- Corporate Foreign Cheque Negotiated 1 Cheque Encashment - Own Bank Cheque Encashment - Other Banks TOTAL N/A Represents service not applicable to institution 1 E Banking services using institutions own machines and other machines Source: Based on information submitted by the licensed deposit-taking entities to the Bank of Jamaica.

95 TABLE B2: Free Services Offered by Building Societies at 31 October 2013 (Based on 56 Service Areas Surveyed) SERVICE ITEM NUMBER OF FREE SERVICE ITEMS JNBS SJBS VMBS Minimum Balance N/A 2 Transfer Between Accounts N/A N/A N/A Interim Statement N/A N/A N/A Dormant Account Fee (per annum) 2 In-branch Deposit Transaction Fee 2 In-branch Withdrawal Transaction Fee 1 E-Banking 1 Withdrawal 1 2 E-Banking 1 Deposit E-Banking 1 Enquiry E-Banking 1 Transfer 1 2 E- Banking 1 Declined 1 2 E-Banking 1 Statement 1 2 Point of Sale Transaction N/A 1 Internet Banking- Personal N/A 1 1 Funds Transfer to Third Party Own Bank 1 1 N/A Funds Transfer to Third Party at Another Bank N/A N/A Bill Payment 1 N/A Internet Banking- Corporate N/A 2 2 Foreign Cheque Negotiated N/A 1 Cheque Encashment - Own Bank N/A N/A N/A Cheque Encashment - Other Banks N/A N/A N/A TOTAL N/A Represents service not applicable to institution 1 E Banking services using institutions own machines and other machines Source: Based on information submitted by the licensed deposit-taking entities to the Bank of Jamaica.

96 TABLE B3: Free Services Offered by FIA Licensees at 31 October 2013 (Based on 56 Service Areas Surveyed) SERVICE ITEM JMMB MB NUMBER OF FREE SERVICE ITEMS MF&G TRUST Minimum Balance 2 N/A Transfer Between Accounts Interim Statement Dormant Account Fee (per annum) In-branch Deposit Transaction Fee (in excess of JA$1M) N/A N/A N/A N/A 2 N/A In-branch Withdrawal Transaction Fee 2 N/A E-Banking 1 Withdrawal N/A E-Banking 1 Deposit N/A 1 N/A E-Banking 1 Enquiry N/A E-Banking 1 Transfer N/A N/A E- Banking 1 Declined N/A E-Banking 1 Statement N/A N/A Point of Sale Transaction Internet Banking- Personal N/A N/A Funds Transfer to Third Party Own Bank N/A N/A Funds Transfer to Third Party at Another Bank N/A N/A Bill Payment N/A N/A Internet Banking- Corporate N/A N/A Foreign Cheque Negotiated N/A N/A Cheque Encashment - Own Bank N/A N/A Cheque Encashment - Other Banks N/A N/A TOTAL 7 N/A Represents service not applicable to institution 1 E Banking services using institutions own machines and other machines Source: Based on information submitted by the licensed deposit-taking entities to the Bank of Jamaica. N/A

97 SECTION B: FREE TABLE B4: Free Services Offered by Credit Unions at 31 October 2013 (Based on 30 Service Areas Surveyed) Service Items AAMM BJC BAC CWJ CFB COK CGC C.SER DGC FHC FRC GCC HCU ICD IEC JBC JPC JSC JDF JPS JTA LCC MCU MCC NAJ NCBE NJC NWC PCU PCC POS PWD SEC STC STT TCU UWI In-branch Deposit Transaction Fee 1 X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X In-branch Withdrawal Transaction Fee 1 X X X X X X X X X X X X X X X X X X X X X X X X X X X Minimum Balance 1 X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X Dormant Account Fee 1 X X X X X X X X X X X X X X X X X X X X X X X X X X X X In-branch Deposit Transaction Fee 2 In-branch Withdrawal Transaction Fee 2 Minimum Balance 2 Dormant Account Fee 2 E-Banking 3 Withdrawal X X X E-Banking 3 Deposit X X X X X X E-Banking 3 Enquiry X X X E-Banking 3 Transfer X X X X X X E-Banking 3 Declined X X X X X E-Banking 3 Statement X X X X X X E-Banking 4 Withdrawal X X X X X E-Banking 4 Deposit X X X X X X X X X X E-Banking 4 Enquiry X X X X X E-Banking 4 Transfer X X X X X X X X E-Banking 4 Declined X X X X X X X X X E-Banking 4 Statement X X X X X X X X X Point of Sale Transactions X X X X X Internet Banking Personal Enquiry X X X X X X X X X X Internet Banking Personal Funds Transfer X X X X X X X X X X X Internet Banking Corporate Enquiry X X Internet Banking Corporate Funds Transfer X X Foreign Cheque Negotiated X X X X X X X Manager Cheque- Bank Customer Manager Cheque- Non-bank customer Cheque Encashment - Own Bank Cheque Encashment - Other Bank's X X X X X X X X X Indicates free service 1- Relates to personal savings account and 2- Relates to corporate savings account E- Banking 3 - Represents service using institutions own machines E- Banking 4 - Represents service using institutions other machines Note: Due to the imminent merger between Petroleum Industries Co-op Credit Union and Palisadoes Co-op Credit Union effective 31 December 2013, the former did not submit a response to the survey Source: Based on information submitted by the Credit Unions to the Bank of Jamaica at 31 October 2013

98 SECTION D: INCREASES/DECREASES IN FEES AND CHARGES Table D1A: Commercial Banks - Range of Absolute Increases/Decreases in Fees and Charges Since 31 December 2009 in Absolute Prices SERVICE AREA BNS CBNA FCIBJ FGB NCB RBCJ SBJ Current Account¹ Savings Account² E-Banking 3 Credit Card Services 4 Miscellaneous Charges 5 % J$ % J$ % J$ % J$ % J$ -100% to 127% 0% to 100% -5% to 138% -5% to 100% 14% to 100% -60% to 233% 0% to 100% (485.00) ,120.59* (24.00) (70.00) 1,733.73* ,167.26* (120.00) ,468.94* 14% to 153% 0% -50% to 178% 0% to 17% -100% to115% 0% to 100% -100% to 0% (150.00) (3.50) (101.05) % to100 % -7% to 100% 0% to100 % 0% to 525 % 0% to 100% 0% to 200% -100% to 108% (40.77) 13,134.33* (10.00) % to 283% N/A 17% to 442% -100% to 100% 36% to 328% 19% to 287% N/A (875.00) - 5, N/A , (2,400.00) 1, , , N/A 7% to 100% 0% to 104% -75% to100% 0% to 100% 0% to 100% 0% to 16% -100% to 49% (303.25) , (235.00) Note: * Includes charges that are quoted in US$ for Current Account, E-Banking, Credit Card Services and Select Miscellaneous Charges. Theses have been converted using USD Weighted Average Monthly Selling Exchange Rate for 31 December 2009 and 31 October 2013 of JMD $ and JMD $ respectively. Some E-Banking fees reflect ACH and RTGS charges. 1 Current Account - survey items comprised minimum monthly service charges; per entry/cheque charges; stop orders; minimum balance; interim statements; returned cheques NSF; transfers between accounts and dormant accounts. 2 Savings Account - survey items comprised charges for minimum balance; in-branch lodgements/withdrawals; and dormant accounts. ³ E-Banking - survey items comprised automated banking machine (ABM) using own machines and other machines; internet banking ( including bill payment and account transfers). 4 Credit Card Services - survey items comprised annual membership fee; late payment charge and overlimit charge for Visa and MasterCard. 5 Miscellaneous Charges - survey items comprised foreign cheque negotiated; managers cheques; cheque encashment fee. Source: Based on information submitted by the licensed deposit-taking entities to the Bank of Jamaica. 1 P a g e

99 Table D1B: Commercial Banks - Range of Inflation Adjusted Increases/Decreases in Fees and Charges Since 31 December 2009 in Real Prices (All Fees Deflated to December 2009 Prices) SERVICE AREA BNS CBNA FCIBJ FGB NCB RBCJ SBJ Current Account¹ Savings Account² E-Banking 3 Credit Card Services 4 Miscellaneous Charges 5 % J$ % J$ % J$ % J$ % J$ -100% to 64% -26% to 100% -32% to 71% -31% to 100% -18% to 100% -71% to 140% -3% to 100% (485.00) (15.05) 6,120.60* (158.00) (470.44) 1,733.73* (72.41) 4,167.26* (142.40) (13.74) 1,468.94* -18% to 100% 0% -64% to 100% -16% to 0% -100% to 55% -14% to 100% -100% - 0% (80.20) (192.00) (96.02) 0.00 (250.00) (40.82) (101.05) % to 100% -78% to 100% -11% to 100% -100% to 350% -28% to 100% -20% to 116% -100% to 100% (4.86) (45.66) 13,134.33* (1.30) (6.00) (3.96) 8.71 (1.80) (10.00) 2, % to 176% N/A -16% to 290% -100% to 44% -2% to 328% -7% to 178% N/A (1,575.08) 3, N/A (354.72) 8, ( ) (37.11) 5, (108.01) N/A -23% to 100% 0% to 47% -82% to 100% 0% to 100% -27% to 100% -22% to 0% -100% to 7% (200.43) (331.31) (229.11) (176.90) 0.00 (235.00) Note: * Includes charges that are quoted in US$ for Current Account, E-Banking, Credit Card Services and Select Miscellaneous Charges. Theses have been converted using USD Weighted Average Monthly Selling Exchange Rate for 31 December 2009 and 31 October 2013 of JMD $ and JMD $ respectively. Some E-Banking fees reflect ACH and RTGS charges. 1 Current Account - survey items comprised minimum monthly service charges; per entry/cheque charges; stop orders; minimum balance; interim statements; returned cheques NSF; transfers between accounts and dormant accounts. 2 Savings Account - survey items comprised charges for minimum balance; in-branch lodgements/withdrawals; and dormant accounts. ³ E-Banking - survey items comprised automated banking machine (ABM) using own machines and other machines; internet banking ( including bill payment and account transfers). 4 Credit Card Services - survey items comprised annual membership fee; late payment charge and overlimit charge for Visa and MasterCard. 5 Miscellaneous Charges - survey items comprised foreign cheque negotiated; managers cheques; cheque encashment fee. Source: Based on information submitted by the licensed deposit-taking entities to the Bank of Jamaica. 2 P a g e

100 Table D2: Building Societies - Range of Increases/Decreases in Fees and Charges Since 31 December 2012 SERVICE AREA JNBS SJBS VMBS % -99% to 0% 0% 0% Savings Account 1 J$ ( ) E-Banking 2 Credit Card Services 3 % 0% to 100% -14% to 3% 0% J$ (2.75) % N/A N/A N/A J$ N/A N/A N/A Miscellaneous Charges 4 % 0% to 100% -1% to 0% N/A J$ (50.00) N/A Note: * Effective 16 August 2013, FCIBS was amalgamated with its parent company FCIB, thereby reducing the number of institutions in the sector to three. * Includes charges that are quoted in US$ for Miscellaneous Charges. Theses have been converted using USD Weighted Average Monthly Selling Exchange Rates for 31 December 2012 and 31October 2013 of JMD $93.01 and JMD $ respectively. Some fees also reflect ACH and RTGS charges. 1 Savings Account - survey items comprised charges for minimum balance; in-branch lodgements/withdrawals; and dormant accounts. ² E-Banking - survey items comprised automated banking machine (ABM) using own machines and other machines; internet banking. 3 Credit Card Services - survey items comprised annual membership fee; late payment charge and overlimit charge for Visa and MasterCard. 4 Miscellaneous Charges - survey items comprised foreign cheque negotiated; managers cheques; cheque encashment fee. Source: Based on information submitted by the licensed deposit-taking entities to the Bank of Jamaica. 3 P a g e

101 Table D3: FIAs Licensees - Range of Increases/Decreases in Fees and Charges Since 31 December 2012 SERVICE AREA JMMB MB * MF&G TRUST Savings Account 1 % -100% to 0.5% N/A J$ (250.00) 0.00 N/A E-Banking 2 % -47% to 100% N/A J$ (13.86) N/A Credit Card Services 3 % N/A N/A J$ N/A N/A Miscellaneous % -1% to 0% N/A Charges 4 J$ (2.16) 0.00 N/A Note: * Effective 8 July 2013, Capital & Credit Merchant Bank Limited changed its name to JMMB Merchant Bank Limited, subsequent to its acquisition by the JMMB Group. 1 Savings Account - survey items comprised charges for minimum balance; in-branch lodgements/withdrawals; and dormant accounts. ² E-Banking - survey items comprised automated banking machine (ABM) using own machines and other machines; internet banking. 3 Credit Card Services - survey items comprised annual membership fee; late payment charge and overlimit charge. 4 Miscellaneous Charges - survey items comprised foreign cheque negotiated; managers cheques; cheque encashment fee. Source: Based on information submitted by the licensed deposit-taking entities to the Bank of Jamaica. 4 P a g e

102 SECTION E: FREQUENCY OF REVIEW OF FEES AND CHARGES Table E1: Frequency of Review of Fees and Charges by Licensed Deposit-Taking Institutions Licensed Deposit-Taking Entity BNS CBNA FCIBJ FGB NCB RBCJ Frequency of Review of Fees and Charges COMMERCIAL BANKS The institution reviews schedule fees and charges on an annual basis, taking into consideration the costs incurred for providing these services, our strategic objectives, as well as any new services introduced throughout the year. The local franchise s policy for review/amendment to fees and charges is to conduct same on an annual basis. There may be instances in between this annual review whereby we amend charges as necessary due to changes in market dynamics. There is no set frequency for amending fees and rates. We collect competitor rates monthly and competitor fees as required (no more than annually). Though no formal policy exists, it is the practice of the bank to review fees annually. General reviews are done annually (line items may be reviewed as needed). Reviews are done on an ongoing basis (amendments are done periodically based on changes in costs and /or competitive environment). SBJ Fees are done annually at the start of the financial year January 1. BUILDING SOCIEITES JNBS SJBS VMBS JMMB MB MF&G TRUST Fees are reviewed at least twice per year. Fees are revised as the business need arises. Review is done on an annual basis. FIA LICENSEES Review is done on an annual basis. Periodic at a minimum annually. Source: Based on information submitted by the licensed deposit-taking entities to the Bank of Jamaica at 31 October 2013.

103 SECTION E: FREQUENCY OF REVIEW OF FEES AND CHARGES Table E2: Frequency of Review of Fees and Charges by Credit Unions CREDIT UNIONS Frequency of Review of Fees and Charges 1. AAMM CCU Fees are reviewed on a quarterly basis. 2. BJ STAFF CCU No fees are charged, therefore there is no policy in place regarding frequency of review. 3. BROADCAST & ALLIED CCU Fees are reviewed quarterly and at least annually. 4. C&WJ (COMM. & OTHER WORKERS OF JA) CCU Fees are reviewed periodically. However, there is no predetermined period of review. 5. CHURCH OF THE FIRST BORN CCU There is no policy in place for fees by the credit union. 6. COK SODALITY CCU There is no policy currently on hand, however decision surrounding fees/charges/rates are discussed at monthly meetings and any recommendations are forwarded to the Broad of Directors for approval as the need arises. 7. D&G CCU There is no policy in place for fees by the credit union. 8. COLLECTOR GENERAL CCU Fees are reviewed on an annual basis. CORRECTIONAL CCU 9. Fees are review annually and also based on change in economic conditions 10. FIRST HERITAGE CCU Fees are reviewed on an annual basis. 11. FIRST REGIONAL CCU There is no policy in place for fees by the credit union. 12. GRACE CCU Rates are set until reviewed and amended by the Broad of Directors. Review is done at least annually and recommendations submitted for approval. 13. HANOVER CCU There is no policy in place regarding the frequency of review/amendment of service fees/ rates. 14. ICD & ASSOCIATES CCU Fees are reviewed on an annual basis. 15. INSURANCE EMPLOYEES CCU Fees are reviewed on an annual basis. 16. JAMAICA BROILERS CCU There is no policy in place regarding the frequency of review/amendment of service fees/ rates. 17. JAMAICA POLICE CCU The service charge/fee review is generally done as the need arises and is mapped to current market conditions. Note: Due to the imminent merger between Petroleum Industries Co-op Credit Union and Palisadoes Co-op Credit Union effective 31 December 2013, the former did not submit a response to the survey. (Information pending for Jamaica Special Constabulary CCU and Nestle CCU) Source: Based on information submitted by the Credit Unions to the Bank of Jamaica at 31 October P a g e

104 SECTION E: FREQUENCY OF REVIEW OF FEES AND CHARGES Table E2: Frequency of Review of Fees and Charges by Credit Unions CREDIT UNIONS Frequency of Review of Fees and Charges 18. JDF CCU Fees are reviewed at monthly meetings. 19. JPS EMPLOYEES CCU Fees are reviewed on a quarterly/annual basis and adjustments where necessary are implemented at the beginning of a quarter. 20. JTA CCU Fees are usually reviewed as the need arise 21. MANCHESTER CCU Fees are reviewed based on prevailing market conditions and in order to defray the cost to provide the services. 22. LASCELLES CCU Fees are reviewed at least annually. 23. MONTEGO CCU Fees are reviewed at least annually. 24. N.A.J & HEALTH CCU Fees are reviewed on an annual basis. 25. NCBE CCU Fees are reviewed at least annually. 26. NWC CCU Fees are reviewed on an annual basis Fees are reviewed on an annual basis. 27. PALISADOES CCU Fees are revised at the commencement of the Credit Union 28. PORTLAND CCU 29. POSTAL CCU 30. PWD CCU financial year January 1. Each year. No policy in place Fees are reviewed on an annual basis. 31. ST CATHERINE CCU Fees are reviewed on an annual basis. 32. ST ELIZABETH CCU Fees are reviewed on an annual basis. 33. ST THOMAS CCU Fees are reviewed on an annual basis. There is no policy in place regarding the frequency of 34. TRELAWNY CCU review/amendment of service fees/ rates. 35. UWI (MONA) & COMM CCU There is no policy in place for fees by the credit union. Note: Due to the imminent merger between Petroleum Industries Co-op Credit Union and Palisadoes Co-op Credit Union effective 31 December 2013, the former did not submit a response to the survey. (Information pending for Jamaica Special Constabulary CCU and Nestle CCU) Source: Based on information submitted by the Credit Unions to the Bank of Jamaica at 31 October October P a g e

105 SECTION F: STATUS OF ADOPTION OF JBA s PROPOSED VOLUNTARY CODE OF CONDUCT Table F: Status of Adoption of JBA s Proposed Voluntary Code of Conduct by Commercial Banks, Building Societies and FIA Licensees Adoption of code Licensed Notable Areas of Non-Adoption Comments Fully Partially No DTI s BNS X COMMERCIAL BANKS CBNA X Citibank applies wholly to the existing Voluntary Code of Conduct as it relates to the provision of Corporate Banking Services. FGB X The institution fully endorses the proposed JBA Code but is not at this time fully compliant in the following areas: Section (b) - Submission of fee schedules for central posting to the JBA website. Section Customers being advised of the expected timeframe for delivery of funds to the beneficiary. Section 6.0- Complaint Handling Procedures- While there is no formal document with respect to this, the Bank has for a number years implemented the following approach: I. All complaints are logged and tracked to resolution; and II. A monthly report listing all complaints received and their respective resolution time is published to all branch managers, department heads and senior managers. FCIBJ X The institution is committed to working with other members of the JBA in arriving at a workable code that is acceptable to the 1 P a g e

106 SECTION F: STATUS OF ADOPTION OF JBA s PROPOSED VOLUNTARY CODE OF CONDUCT Licensed DTI s Adoption of code Fully Partially No Notable Areas of Non-Adoption Comments Consumer Affairs Commission. NCB X Checks made by NCB revealed that the proposed JBA Code of Conduct has not yet been approved for implementation and therefore NCBJ does not monitor compliance with it. RBCJ X RBC is in full subscription to the proposed JBA Code of Conduct and is reviewing its internal policies to ensure alignment with its stipulations. SBJ X BUILDING SOCIETIES VMBS X The institution does not subscribe to the proposed JBA Voluntary Code of Conduct. JNBS X The institution does not formally subscribe to the proposed JBA Voluntary Code of Conduct; however a number of tenets expressed therein are practiced by the Society in dealing with its members. SJBS X As a subsidiary of a member of the JBA, our compliance would 2 P a g e

107 SECTION F: STATUS OF ADOPTION OF JBA s PROPOSED VOLUNTARY CODE OF CONDUCT Licensed DTI s Adoption of code Fully Partially No Notable Areas of Non-Adoption Comments be determined by the extent to which policies are incorporated into our parent s standard operating procedures. MF& G Trust X FIA LICENSEES The institution is aware that the JBA is currently drafting a Voluntary Code of Conduct which will have support of all its members. JMMB MB X The institution does not subscribe to the JBA Voluntary Code of Conduct as to date the bank is awaiting approval of this document from the JBA. Source: Based on information submitted by the licensed deposit-taking entities to the Bank of Jamaica at 31 October Building Societies and Credit Unions are not members of the JBA. Subsequent Event: The JBA issued its Code of Banking Practice dated December The Code appears on the JBA s website at 3 P a g e

108 G1A THE BANK OF NOVA SCOTIA SCHEDULE OF FEES AND CHARGES - REGIONAL/INTERNATIONAL COMPARASIONS AS AT 31 OCTOBER 2013 Jamaica Canada (International) Trinidad & Tobago 1.0 CURRENT ACCOUNTS 1.1 Personal: (J$) (J$) Equivalent (J$) Equivalent Minimum Monthly Service Charge $ $ $ $ Charge per Entry/Cheque $50.00 per cheque. Rebate of $15.00 for each $20, of minimum credit balance $ $ Minimum Balance Threshold and Fees N/A N/A N/A Transfer Between Accounts $ $ Free Interim Statement Free Free $ $ Cheque Returned NSF $1, $4, $ Stop Payment/Cancellation Order: Local Cheque $ $1, if details are complete; $2, if details are incomplete $ Foreign Cheque $ N/A $ $ Dormant Account Fee (per annum) 1.2 Corporate: $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity Information Pending $ in the first and second year; $ every second year thereafter; $3, for 14 years and over Minimum Monthly Service Charge $ Corporate; $ SMEs Information Pending $ Charge per Entry/Cheque $80.00 Corporate ; $70.00 SMEs Information Pending Commerical - $24.51 per entry. 1 free entry for every TT$ credit balance. Interest bearing - $24.51 per entry, 99 free entries per TT$50, in credit Minimum Balance Threshold and Fees N/A Information Pending Information Pending Transfer Between Accounts In branch transfers - $250.00; Internet banking range from $ $69.18 depending on product Information Pending Information Pending Interim Statement Free Information Pending Information Pending Cheque Returned NSF $1, $4, $ Stop Payment/Cancellation Order: Local Cheque $ Information Pending $ Foreign Cheque $ Information Pending $ Dormant Account Fee (per annum) 2.0 SAVINGS ACCOUNTS 2.1 Personal: $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity $2, after 2,3,4 years of inactivity; $3, after 5,6,7 and 8 years of inactivity; $4, after 9 years to Bank of Canada $ in the first and second year; $ every second year thereafter; $3, for 14 years and over In-branch Deposit Transaction Fee $ N/A N/A In-branch Withdrawal Transaction Fee $ $ $ Minimum Balance Threshold and Fees $ per month if average balance falls below the minimum opening threshold of $5, N/A Information Pending Dormant Account Fee (per annum) $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity $2, after 2,3,4 years of inactivity; $3, after 5,6,7 and 8 years of inactivity; $4, after 9 years to Bank of Canada $ in the first and second year; $ every second year thereafter; $3, for 14 years and over.

109 G1A THE BANK OF NOVA SCOTIA SCHEDULE OF FEES AND CHARGES - REGIONAL/INTERNATIONAL COMPARASIONS AS AT 31 OCTOBER 2013 Jamaica Canada (International) Trinidad & Tobago (J$) (J$) Equivalent (J$) Equivalent 2.2 Corporate: In-branch Deposit Transaction Fee $ Information Pending Information Pending In-branch Withdrawal Transaction Fee $ Information Pending Information Pending Minimum Balance Threshold and Fees N/A Information Pending Information Pending Dormant Account Fee (per annum) 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: $ after 2 years of inactivity, $ after 5 years of inactivity, $1, after 7 years of inactivity Information Pending Information Pending Withdrawal $33.00 $ $ $ Deposit Free Free N/A Enquiry Free Free $ Transfer $33.00 Information Pending N/A Declined $12.10 Information Pending $ Statement $22.00 $75.38 $ Using Other Machines: Withdrawal $66.00 $ $ $ Deposit Free $ $ N/A Enquiry $32.00 $ $ $ Transfer $66.00 Information Pending N/A Declined $33.10 Information Pending $ Statement N/A Information Pending $ Point of Sale Transactions $16.50 $ $ Internet Banking: Personal Enquiry Free Free Free Funds Transfer Free Free Free Corporate Enquiry Varying package options Varying package options Varying package options Funds Transfer Varying package options Varying package options Varying package options 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) $2, $8, $3, $11, $9, Mastercard (Local Classic, Dual Classic, Dual Gold) 4.2 Late Payment Charge: $4, $10, $9, $40, $2, $4, Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $2, Information Pending $ Overlimit Charge: Mastercard (Local Classic, Dual Classic, Dual Gold) $2, Information Pending $ Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $2, $2, $ Mastercard (Local Classic, Dual Classic, Dual Gold) $2, $2, $882.34

110 G1A THE BANK OF NOVA SCOTIA SCHEDULE OF FEES AND CHARGES - REGIONAL/INTERNATIONAL COMPARASIONS AS AT 31 OCTOBER 2013 Jamaica Canada (International) Trinidad & Tobago 5.0 MISCELLANEOUS CHARGES (J$) (J$) Equivalent (J$) Equivalent 5.1 Foreign Cheque negotiated USD 1.00 ($105.08) per cheque Information Pending 5.2 Manager's Cheque: $81.70 each complete transaction plus cheques drawn outside the United States and Canada. United Kingdom % of amount, min $ for each item. Mexico % of amount, min $2, for each item. Other territories % of amount, min $1, for each item Bank Customer $ $ $ Non-bank Customer $ $6, $1, Information Pending 5.3 Cheque Encashment Fee: Own Bank $ $ N/A Other Banks' Cheque $ N/A N/A Source: Information submitted to the Bank of Jamaica by the Commercial Bank. Notes: (i). Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) N/A - Represents service not applicable to institutions. (iv) Exchange Rates: Source : Bank of Jamaica Weighted Average Selling Exchange Rate as at October 2013 CAD$1=J$ TT$1=J$ (v) Canada fees and charges are bundled plans. (vi) Entries in red represents highest fee/charge in category (vii) Entries in blue represents lowest fee/charge in category

111 G1B CITIBANK N.A SCHEDULE OF FEES AND CHARGES - REGIONAL/INTERNATIONAL COMPARASIONS AS AT 31 OCTOBER 2013 Jamaica New York (International) The Bahamas Barbados Dominican Republic Haiti Tinidad & Tobago 1.0 CURRENT ACCOUNTS 1.1 Personal: J$ (J$) Equivalent (J$) Equivalent (J$) Equivalent (J$) Equivalent (J$) Equivalent (J$) Equivalent Minimum Monthly Service Charge N/A N/A N/A N/A N/A $ N/A Charge per Entry/Cheque N/A N/A N/A N/A N/A N/A N/A Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Transfer Between Accounts N/A N/A N/A N/A N/A N/A N/A Interim Statement N/A N/A N/A N/A N/A N/A N/A Cheque Returned NSF N/A N/A N/A N/A N/A N/A N/A Stop Payment/Cancellation Order: N/A N/A N/A N/A N/A N/A N/A Local Cheque N/A N/A N/A N/A N/A N/A N/A Foreign Cheque N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) N/A N/A N/A N/A N/A N/A N/A 1.2 Corporate: Minimum Monthly Service Charge $ (inclusive of G.C.T) N/A Free $ N/A $1, $187.91/ $ Charge per Entry/Cheque $60.00 $ Free $52.54 N/A $ for USD checks or 1 HTG for local currency checks $ Minimum Balance Threshold and Fees Free N/A Free N/A - Threshold $262, N/A $ N/A Transfer Between Accounts $ $ $ Free Free N/A N/A Free Interim Statement N/A Free $ N/A $52.54 per page with a min. $ Free Cheque Returned NSF $ $1, $1, $1, $1, Stop Payment/Cancellation Order: $1, for local checks and $5, for foreign checks $408.49/$2, Local Cheque $1, Free $1, $ $1, $ Foreign Cheque $6, Each (DRAFT) N/A Free N/A $ $5, N/A Dormant Account Fee (per annum) Free N/A Free N/A N/A N/A N/A 2.0 SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee N/A N/A N/A N/A N/A N/A N/A In-branch Withdrawal Transaction Fee N/A N/A N/A N/A N/A N/A N/A Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A N/A N/A Dormant Account Fee (per annum) N/A N/A N/A N/A N/A N/A N/A

112 G1B CITIBANK N.A SCHEDULE OF FEES AND CHARGES - REGIONAL/INTERNATIONAL COMPARASIONS AS AT 31 OCTOBER 2013 Jamaica New York (International) The Bahamas Barbados Dominican Republic Haiti Tinidad & Tobago 2.2 Corporate: J$ (J$) Equivalent (J$) Equivalent (J$) Equivalent (J$) Equivalent (J$) Equivalent (J$) Equivalent In-branch Deposit Transaction Fee Free N/A Free Free N/A N/A Free In-branch Withdrawal Transaction Fee Free N/A Free Free N/A N/A Free Minimum Balance Threshold and Fees Free N/A Free Free N/A N/A Free Dormant Account Fee (per annum) Free N/A Free Free N/A N/A Free 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal N/A N/A N/A N/A N/A N/A N/A Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry N/A N/A N/A N/A N/A N/A N/A Transfer N/A N/A N/A N/A N/A N/A N/A Declined N/A N/A N/A N/A N/A N/A N/A Statement N/A N/A N/A N/A N/A N/A N/A Using Other Machines: Withdrawal N/A N/A N/A N/A N/A N/A N/A Deposit N/A N/A N/A N/A N/A N/A N/A Enquiry N/A N/A N/A N/A N/A N/A N/A Transfer N/A N/A N/A N/A N/A N/A N/A Declined N/A N/A N/A N/A N/A N/A N/A Statement N/A N/A N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions N/A N/A N/A N/A N/A N/A N/A 3.3 Internet Banking: Personal Enquiry N/A N/A N/A N/A N/A N/A N/A Funds Transfer N/A N/A N/A N/A N/A N/A N/A Corporate Enquiry $15, Free Free N/A Free USD ($ ) Monthly unlimited access Funds Transfer N/A 4.0 CREDIT CARD 4.1 Annual Membership Fee: Domestic - $1,050.75; Intl FT - Under USD 10M % minimum $1,576.12; over USD 10M % minimum $2, cap $31, Domestic FT - $ Int FT - $2, N/A N/A Domestic FT - $245.1; int FT - $1, Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) N/A N/A N/A N/A N/A N/A N/A Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 4.2 Late Payment Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) N/A N/A N/A N/A N/A N/A N/A Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A

113 G1B CITIBANK N.A SCHEDULE OF FEES AND CHARGES - REGIONAL/INTERNATIONAL COMPARASIONS AS AT 31 OCTOBER 2013 Jamaica New York (International) The Bahamas Barbados Dominican Republic Haiti Tinidad & Tobago 4.3 Overlimit Charge: J$ (J$) Equivalent (J$) Equivalent (J$) Equivalent (J$) Equivalent (J$) Equivalent (J$) Equivalent Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) N/A N/A N/A N/A N/A N/A N/A Mastercard (Local Classic, Dual Classic, Dual Gold) N/A N/A N/A N/A N/A N/A N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated 1% of the cheque amount N/A Free Free N/A N/A Free 5.2 Manager's Cheque: Bank Customer N/A Value up to USD 5M - $1,050.75; Value up to USD 50M - $1, ; Over USD 50M - $2, $ $ N/A $ Non-bank Customer N/A N/A N/A N/A N/A N/A 5.3 Cheque Encashment Fee: Own Bank Free N/A Free Free N/A 0.15% of amount on USD cheques Free Other Banks' Cheque Free N/A N/A N/A N/A N/A N/A Source: Information submitted to the Bank of Jamaica by the Commercial Bank as at 31 October Notes: (i). Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) A 100% increase represents either a doubling or more of the particular rate or charge, or instances where the rate or charge is being introduced for the first time. (iv) N/A - Represents service not applicable to the institutions. (v) Exchange Rates: Source : Bank of Jamaica Weighted Average Selling Exchange Rate as at October 2013 BBD$1=J$ TT$1=J$ US$1=$ (vi) Entries in red represents highest fee/charge in category (vii) Entries in blue represents lowest fee/charge in category (viii) It should be noted that Citibank's business focus is on corporate banking services and it does not offer retail banking services

114 G1C Jamaica FIRSTCARIBBEAN INTERNATIONAL BANK SCHEDULE OF FEES AND CHARGES - REGIONAL/INTERNATIONAL COMPARASIONS AS AT 31 OCTOBER 2013 Canada (International) The Bahamas Barbados Cayman Islands 1.0 CURRENT ACCOUNTS 1.1 Personal: (J$) (J$) Equivalent (J$) Equivalent (J$) Equivalent (J$) Equivalent Minimum Monthly Service Charge $ $ $ Everyday Chequing Account (10 included transactions); $1, Everyday Plus Chequing Account (25 included transactions); $1, Unlimited Chequing Account (unlimited transactions); $2, PremierService Account (unlimited transactions) $ Regular Chequing & Chequing Plus $ Regular Chequing; $ Chequing Plus $ (Regular Chequing & Chequing Plus) Charge per Entry/Cheque $99.15 (2-12 free debits per month) $ if applicable (transaction fee) $ (free debits per month: 2 - Regular Chequing, 12 Chequing Plus) $55.16 ( free debits per month; 2 - Regular Chequing, 12 - Chequing Plus Regular Chequing - 2 free debits per month, $ after; Chequing Plus - 4 free debits per month, $ after Minimum Balance Threshold and Fees $ $ $70,000 (fee) -$150,000 (threshold) $ waived on Everyday chequing Account when minimum balance of $100, is maintained No Threshold - Regular Chequing; $262, Chequing Plus; $ Regular Chequing & Chequing Plus No Threshold - Regular Chequing; $262, Chequing Plus; $ Regular Chequing; $ Chequing Plus $126, Regular Chequing; $252, Chequing Plus; $ Min Balance Fees Regular Chequing & Chequing Plus) Transfer Between Accounts $ $ if applicable (counts as a transaction) $ $ $1, Interim Statement $ $ $ $1, $ Cheque Returned NSF $ $4, $2, $2, $5, Stop Payment/Cancellation Order: Local Cheque $ $1, $2, $1, $1, $1, Foreign Cheque Dormant Account Fee (per annum) $ Corporate: USD ($5,253.73) + Foreign Bank Charge N/A $5, $5, $4, Lesser of $2, for 2, 3 or 5 years; Lesser of $3, for 5,6,7 or 8 years; Lesser of $4, for 9 years $2, $ $3, Minimum Monthly Service Charge $ $ $1, Business Current & Business Permium $ Business Current; $1, Business Premium $ Business Current & Business Premium Charge per Entry/Cheque $99.15 (2 free debit per month) $ $78.81 ( no free debits per month) $ Business Current; $ Business Premium ( Business Premium - 1 free debit per month) $ Minimum Balance Threshold and Fees N/A N/A N/A N/A N/A Transfer Between Accounts $ Free $ $ $1, Interim Statement $ $ $ $1, $ Cheque Returned NSF $ $4, $2, $2, $5, Stop Payment/Cancellation Order: Local Cheque $ Incomplete Details - $2, per request; Complete Details - $1, per request $ $1, $1, Foreign Cheque USD ($5,253.73) + Foreign Bank Charge Incomplete Details - $2, per request; Complete Details - $1, per request $4, $5, $4, Dormant Account Fee (per annum) $ Lesser of $2, for 2, 3 or 5 years; Lesser of $3, for 5,6,7 or 8 years; Lesser of $4, for 9 years $2, $ $3,782.69

115 G1C Jamaica FIRSTCARIBBEAN INTERNATIONAL BANK SCHEDULE OF FEES AND CHARGES - REGIONAL/INTERNATIONAL COMPARASIONS AS AT 31 OCTOBER 2013 Canada (International) The Bahamas Barbados Cayman Islands 2.0 SAVINGS ACCOUNTS 2.1 Personal: (J$) (J$) Equivalent (J$) Equivalent (J$) Equivalent (J$) Equivalent In-branch Deposit Transaction Fee Free Free Free Free Free In-branch Withdrawal Transaction Fee $ $ ( 0-2 free debits per month) $ eadvantage Savings Account; $ Bonus Savings Account (1 included for free each month); $ Premium Growth Account $ ( free debits per month: 0 Regular Saving, 2 - Saving Plus) $ ( free debits per month; 0 - Regular Saving; 2 - Savings Plus) Regular Savings - $151.31; Saving Plus - 2 free debits,$ after Minimum Balance Threshold and Fees $ $ (fee); $20,000 - $100,000 (threshold) N/A $52, Regular Saving; $262, Saving Plus; $ Regular Savings; $ Saving Plus $52, Regular Savings; $262, Saving Plus; $ Regular Saving; $ Saving Plus $44, Regular Savings; $ Savings Plus; $ Regular Savings & Saving Plus Dormant Account Fee (per annum) $ Corporate: Lesser of $2, for 2, 3 or 5 years; Lesser of $3, for 5,6,7 or 8 years; Lesser of $4, for 9 years $2, $ $3, In-branch Deposit Transaction Fee $ $ (0-4 free credits per month) $ $68.30 (1 free debits per month) $52.54 ( 2 free debits per month) $94.57 ( 2 free credits per month) In-branch Withdrawal Transaction Fee $ $ (0-2 free credits per month) $ $68.30 (1 free debits per month) $94.57 ( 2 free credits per month) Minimum Balance Threshold and Fees $ $ (no threshold) N/A N/A N/A N/A Dormant Account Fee (per annum) $ E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal $19.83 Lesser of $2, for 2, 3 or 5 years; Lesser of $3, for 5,6,7 or 8 years; Lesser of $4, for 9 years $1, $ $1, $ for Chequing Accounts; $ for eadvantage Savings Account & Bonus Savings Account; $ for Premium Growth Account $ Free Free Deposit Free Free Free Free Free Enquiry Free Free Free Free Free Transfer Free $ for Chequing Accounts; $ for eadvantage Savings Account & Bonus Savings Account; $ for Premium Growth Account Free Free Free Declined $8.00 N/A Free Free Free Statement Free Free Free Free Free Using Other Machines: Withdrawal $50.00 $ plus Regular transaction fees; $ for Chequing Accounts; $ for eadvantage Savings Account & Bonus Savings Account; $ for Premium Growth Account N/A $65.67 $ Deposit N/A N/A N/A N/A N/A Enquiry $30.00 N/A N/A N/A N/A Transfer N/A N/A N/A N/A N/A Declined $30.00 N/A N/A N/A N/A Statement N/A N/A N/A N/A N/A 3.2 Point of Sale Transactions $15.00 $ for Chequing Accounts; $ for eadvantage Savings Account & Bonus Savings Account; $ for Premium Growth Account Free $26.27 Free

116 G1C Jamaica FIRSTCARIBBEAN INTERNATIONAL BANK SCHEDULE OF FEES AND CHARGES - REGIONAL/INTERNATIONAL COMPARASIONS AS AT 31 OCTOBER 2013 Canada (International) The Bahamas Barbados Cayman Islands (J$) (J$) Equivalent (J$) Equivalent (J$) Equivalent (J$) Equivalent 3.3 Internet Banking: Personal Enquiry Free Free Free Free Free Funds Transfer Free $ for Chequing Accounts; $ for eadvantage Savings Account & Bonus Savings Account; $ for Premium Growth Account Free Free Free Corporate Enquiry Free Free Free Free Free Funds Transfer Free Free Free Free Free 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) Mastercard (Local Classic, Dual Classic, Dual Gold) 4.2 Late Payment Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $3, Classic ;$5, Gold; $15, Platinum $5, Corporate/Commercial N/A $18, Aerogold for Business; $12, CIBC Aventura/Aerogold Infinite; $7, CIBC Dividend Infinite/Platinum; $3, CIBC Aventura Visa; $3, CIBC US Dollar; $2, CIBC Select; free - Classic $7, CIBC Dividend Unlimited; free - Petro Points $2, Classic/Gold/Platinum ;$3, Corporate/Commercial N/A $5, Classic; $7, Gold; $15, Platinum; $6, Corporate/Commercial $5, Classic; $7, Gold $4, Classic/Gold/Platinum ; $10, Corporate/Commercial $3, Classic; $4, Gold; $15, Platinum; $5, Corporate/Commercial $5, Classic; $8, Gold; $15, Platnium; $8, Corporate/Commercial $3, Classic; $4, Gold; $5, Corporate/Commercial N/A $4, Classic/Gold/Platinum; $5, Corporate/Commercial $5, Classic/ Gold/Platnium/Corporate/Commercial Mastercard (Local Classic, Dual Classic, Dual Gold) 4.3 Overlimit Charge: N/A N/A $4, Classic/Gold $4, Classic/ Gold; $5, Corporate/Commercial N/A Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $2, Classic/Gold/Platinum ;$3, Corporate/Commercial $2, $4, Classic/Gold/Platinum ; $3, Corporate/Commercial $4, Classic/Gold/Platinum; $5, Corporate/Commercial $4, Classic/Gold/Platnium; $3, Corporate/Commercial Mastercard (Local Classic, Dual Classic, Dual Gold) MISCELLANEOUS CHARGES N/A $2, $4, Classic/Gold $4, Classic/Gold/Platinum; $3, Corporate/Commercial N/A 5.1 Foreign Cheque negotiated $ $2, $ $ $ Manager's Cheque: Bank Customer $ $ $ $ $ Non-bank Customer $ $ $ $ $ Cheque Encashment Fee: Own Bank Free $ N/A N/A N/A Other Banks' Cheque $ (Discretionary) N/A N/A N/A N/A Source: Information submitted to the Bank of Jamaica by the Commercial Bank. Notes: (i) Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) N/A - Represents service not applicable to institutions. (iv) Exchange Rates: Source : Bank of Jamaica Weighted Average Selling Exchange Rate as at October 2013 BSD$1=J$ BDS$1=J$ KYD$1=J$ CAD$1=J$ (v) Entries in red represents highest fee/charge in category (vi) Entries in blue represents lowest fee/charge in category

117 G1D NATIONAL COMMERCIAL BANK SCHEDULE OF FEES AND CHARGES - REGIONAL/INTERNATIONAL COMPARISONS AS AT 31 OCTOBER 2013 Jamaica (J$) Cayman Islands (J$) Equivalent 1.0 CURRENT ACCOUNTS 1.1 Personal: Minimum Monthly Service Charge $ N/A Charge per Entry/Cheque $69.60 N/A Minimum Balance Threshold and Fees N/A N/A Transfer Between Accounts $ N/A Interim Statement $ per statement request (Up to 10 pages). Therefore $74.36 per additional page. N/A Cheque Returned NSF $1, N/A Stop Payment/Cancellation Order: Local Cheque $ N/A Foreign Cheque USD ($4,167.26) N/A Dormant Account Fee (per annum) $ N/A 1.2 Corporate: Minimum Monthly Service Charge $ N/A Charge per Entry/Cheque $69.60 N/A Minimum Balance Threshold and Fees N/A N/A Transfer Between Accounts $ N/A Interim Statement $ per statement request (Up to 10 pages). Therefore $74.36 per additional page. N/A Cheque Returned NSF $1, N/A Stop Payment/Cancellation Order: Local Cheque $ N/A Foreign Cheque USD ($4,167.26) N/A Dormant Account Fee (per annum) $ N/A 2.0 SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee J$3.96 per J$ on deposit amount in excess of J$2,000, per day $ In-branch Withdrawal Transaction Fee $ ( Applicable only to withdrawal amount up to J$50,000.00) Wires Transfers $7, $31,522.38; Drafts $1, $10, Minimum Balance Threshold and Fees Threshold varies from $2, $10, based on saving account type/$ per month (Not applicable to all savings accounts and Midas Plus accounts) N/A Dormant Account Fee (per annum) $ $ Corporate: In-branch Deposit Transaction Fee N/A $ In-branch Withdrawal Transaction Fee N/A Wires Transfers $7, $31,522.38; Drafts $1, $10, Minimum Balance Threshold and Fees N/A N/A Dormant Account Fee (per annum) N/A $ E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal $30.00 N/A Deposit Free N/A Enquiry Free N/A Transfer Free N/A Declined $12.10 N/A Statement N/A N/A

118 G1D NATIONAL COMMERCIAL BANK SCHEDULE OF FEES AND CHARGES - REGIONAL/INTERNATIONAL COMPARISONS AS AT 31 OCTOBER 2013 Jamaica (J$) Cayman Islands (J$) Equivalent Using Other Machines: Withdrawal $60.34 N/A Deposit N/A N/A Enquiry $31.35 N/A Transfer N/A N/A Declined $31.35 N/A Statement N/A N/A 3.2 Point of Sale Transactions $14.13 N/A 3.3 Internet Banking: Personal Enquiry Free N/A Funds Transfer Free N/A Corporate Enquiry Free N/A Funds Transfer $10.14 per entry N/A 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) $ $ N/A Mastercard (Local Classic, Dual Classic, Dual Gold) USD USD ($9, $15,235.82) N/A 4.2 Late Payment Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $2, N/A Mastercard (Local Classic, Dual Classic, Dual Gold) USD ($6,829.85) N/A 4.3 Overlimit Charge: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $2, N/A Mastercard (Local Classic, Dual Classic, Dual Gold) USD ($6,829.85) N/A 5.0 MISCELLANEOUS CHARGES 5.1 Foreign Cheque negotiated $59.48 N/A 5.2 Manager's Cheque: Bank Customer $ per item N/A Non-bank Customer $ per item N/A 5.3 Cheque Encashment Fee: Own Bank Free N/A Other Banks' Cheque $ per item N/A Source: Information submitted to the Bank of Jamaica by the Commercial Bank. Notes: (i). Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) A 100% increase represents either a doubling or more of the particular fee or charge, or instances where the fee or charge is being introduced for the first time. (iv) N/A - Represents service not applicable to institutions. (v) Exchange Rates: Source : Bank of Jamaica Weighted Average Selling Exchange Rate as at October 2013 USD$1=J$

119 G1E RBC ROYAL BANK SCHEDULE OF FEES AND CHARGES - REGIONAL/INTERNATIONAL COMPARASIONS AS AT 31 OCTOBER 2013 Jamaica The Bahamas Barbados 1.0 CURRENT ACCOUNTS 1.1 Personal: (J$) (J$) Equivalent (J$) Equivalent Minimum Monthly Service Charge $ Charge per Entry/Cheque $80.00 Regular Chequing & Personal Discovery Chequing - $1,050.75; Value Chequing Account - $525.37; Royal Certified Service - $3, $ Regular Chequing - $73.55 Value Chequing Account & Personal Discovery Chequing - $105.07; Royal Certified Service - free $ Minimum Balance Threshold and Fees N/A N/A N/A Transfer Between Accounts DDA -$ per transfer $ Interim Statement $ ( per sheet) N/A N/A Cheque Returned NSF $1, $2, $2, Stop Payment/Cancellation Order: Local Cheque $ $1, $1, Foreign Draft - US$70.00 ($7,355.22); (plus Foreign Foreign Cheque Bank Charge & all other expenses) Foreign Drafts - $4, N/A Dormant Account Fee (per annum) $ N/A N/A 1.2 Corporate: Minimum Monthly Service Charge $ Charge per Entry/Cheque $80.00 Business Chequing - $1,260.90; Commercial Discovery Account - $1, $ Business Chequing - $73.55; Commercial Discovery Account - $ $ Minimum Balance Threshold and Fees N/A N/A N/A Transfer Between Accounts $80.00 $ per transfer $ Interim Statement $ (per sheet) N/A N/A Cheque Returned NSF $1, $2, $2, Stop Payment/Cancellation Order: Local Cheque $ $1, $1, Foreign Cheque Foreign Draft - US$70.00 ($7,355.22); (plus Foreign Bank Charge & all other expenses) Foreign Drafts - $4, N/A Dormant Account Fee (per annum) $ N/A N/A 2.0 SAVINGS ACCOUNTS 2.1 Personal: In-branch Deposit Transaction Fee Free Free N/A In-branch Withdrawal Transaction Fee $ $ N/A Minimum Balance Threshold and Fees N/A N/A N/A Dormant Account Fee (per annum) $ N/A N/A

120 G1E RBC ROYAL BANK SCHEDULE OF FEES AND CHARGES - REGIONAL/INTERNATIONAL COMPARASIONS AS AT 31 OCTOBER 2013 Jamaica The Bahamas Barbados (J$) (J$) Equivalent (J$) Equivalent 2.2 Corporate: In-branch Deposit Transaction Fee Free N/A N/A In-branch Withdrawal Transaction Fee $ N/A N/A Minimum Balance Threshold and Fees N/A N/A N/A Dormant Account Fee (per annum) $ N/A N/A 3.0 E-BANKING 3.1 Automated Banking Machine (ABM) Using Own Machine: Withdrawal $30.00 $ $ Deposit Free Free Free Enquiry Free Free Free Transfer Free Free Free Declined $11.89 N/A N/A Statement Free N/A N/A Using Other Machines: Withdrawal $55.00 $ % $ Deposit N/A N/A N/A Enquiry $33.00 N/A $ Transfer N/A N/A N/A Declined $33.00 N/A N/A Statement N/A N/A N/A 3.2 Point of Sale Transactions Purchase- $15.00 ; Decline- $10.00 N/A Purchases - $ Internet Banking: Personal Enquiry Free Free N/A Funds Transfer Free Free N/A Corporate Enquiry Free Up to 5 Accounts - $1,050.75; 6 to 10 Accounts - $1,576.12; Over 10 Accounts - $2, N/A Funds Transfer Free N/A 4.0 CREDIT CARD 4.1 Annual Membership Fee: Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card, Local Classic, Local Gold) $2, $5, Vissa Classic - $4,728.36; Visa Gold - $7,355.22; RBC Rewards Visa Platinum - $10,507.46; Visa Business - $6,829.85; RBC Rewards Visa Business Platinum - $13, Classic - $2,614.26; Gold - $3,659.75; RBC Rewards Platinum - $10,454.92; Expense Card (BBD$ card) - $1,960.17; Expense card (US$ card) - $4,202.98; Business RBC Rewards Platinum - $13, Mastercard (Local Classic, Dual Classic, Dual Gold) $2, N/A N/A

121 G1E RBC ROYAL BANK SCHEDULE OF FEES AND CHARGES - REGIONAL/INTERNATIONAL COMPARASIONS AS AT 31 OCTOBER 2013 Jamaica The Bahamas Barbados 4.2 Late Payment Charge: (J$) (J$) Equivalent (J$) Equivalent Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $1, $4, $4, $1, Mastercard (Local Classic, Dual Classic, Dual Gold) 4.3 Overlimit Charge: $1, $1, N/A N/A Visa (Classic, Gold, Platinum, Corporate Commercial, Dual Classic, Dual Gold, Local Business Card, Dual Business Card) $1, $4, $3, $2, Mastercard (Local Classic, Dual Classic, Dual Gold) MISCELLANEOUS CHARGES $1, $1, N/A N/A 5.1 Foreign Cheque negotiated 1 unit of currency per transaction plus $1.00 stamp duty N/A N/A 5.2 Manager's Cheque: Bank Customer $ N/A N/A Non-bank Customer $ N/A N/A 5.3 Cheque Encashment Fee: Own Bank Free Free Free Other Banks' Cheque Free Free Free Source: Information submitted to the Bank of Jamaica by the Commercial Bank. Notes: (i) Fees and Charges reflect a sample of the fees applicable to the bank's product / services, and are not to be interpreted as an exhaustive list. (ii) Fees and Charges include applicable taxes. (iii) N/A - Represents service not applicable to institutions. (iv) Exchange Rates: Source : Bank of Jamaica Weighted Average Selling Exchange Rate as at October 2013 USD$1=J$ (v) Entries in red represents highest fee/charge in category (vi) Entries in blue represents lowest fee/charge in category

122 TABLE H1A COMMERCIAL BANKS SELECT FEE INCOME RATIOS % Change TOTAL ASSETS 566,055, ,659, ,935, ,914, ,580, % TOTAL EQUITY 76,332,404 84,097, ,621,493 92,858, ,537, % TOTAL REVENUE 80,112,880 73,787,852 83,287,345 77,884,875 80,372, % GROSS INCOME (Total Revenue less Interest Expense) 60,200,637 60,992,518 74,110,785 68,768,547 70,308, % INTEREST INCOME 62,650,170 53,732,937 48,330,366 50,470,970 53,925, % of which : Loans, Advances & Discounts 39,662,215 36,733,075 34,412,245 37,352,922 42,151, % Investments/Placements 22,987,955 16,999,862 13,918,121 13,118,048 11,773, % NET INTEREST EXPENSE 42,737,927 40,937,603 39,153,806 41,354,642 43,861, % NON - INTEREST INCOME 17,462,710 20,054,915 34,956,979 27,413,905 26,447, % of which: Total Fee Income 11,995,607 13,495,750 14,396,517 16,507,257 18,774, % Loans 2,211,530 2,510,971 3,054,965 3,543,265 3,232, % Other 9,784,077 10,984,779 11,341,552 12,963,992 15,542, % INTEREST EXPENSE 19,912,243 12,795,334 9,176,560 9,116,328 10,064, % of which: Deposits 14,503,428 9,236,306 6,312,015 5,929,897 5,605, % Borrowings 5,408,815 3,559,028 2,864,545 3,186,431 4,459, % OVERHEADS (Non-Interest Expense less Provision for Loss) 36,867,976 39,536,616 42,048,280 46,651,073 54,477, % PRE-TAX PROFIT (LOSS) 18,244,384 16,608,208 27,168,937 16,824,554 13,921, % J$ '000 RATIOS Total Fee Income : Total Revenue 15.0% 18.3% 17.3% 21.2% 23.4% Total Fee Income : Gross Income 19.9% 22.1% 19.4% 24.0% 26.7% Fee Income(Excluding Loans):Total Revenue 12.2% 14.9% 13.6% 16.6% 19.3% Fee Income(Excluding Loans):Gross Income 16.3% 18.0% 15.3% 18.9% 22.1% Fee Income(Excluding Loans) : Overheads 26.5% 27.8% 27.0% 27.8% 28.5% Return on Average Assets (Pre-Tax Profits average of assets at start and end of period) 3.3% 2.9% 4.6% 2.7% 2.0% Return on Average Equity (Pre-Tax Profits average of equity at start and end of period) 26.2% 20.7% 29.4% 17.4% 14.2% Source: Based on unaudited prudential returns submitted by the licensees to the Bank of Jamaica

123 SECTION H Table H1B BANK OF NOVA SCOTIA JAMAICA LIMITED COMPARATIVE PROFITABILITY INDICATORS COMMERCIAL BANKS/BANKING GROUPS GROUP BANK GROUP BANK GROUP BANK GROUP BANK GROUP BANK J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 TOTAL ASSETS 242,448, ,080, ,111, ,831, ,554, ,136, ,174, ,165, ,585, ,634,101 EQUITY (Total Assets - Total Liablities) 38,170,121 22,063,949 44,890,057 23,742,336 50,934,887 36,071,954 38,870,783 24,974,846 41,951,096 26,989,350 INTEREST INCOME 32,131,990 22,595,335 27,870,614 19,800,579 24,727,645 17,908,524 24,272,517 18,381,066 24,668,846 19,121,138 INTEREST EXPENSE 10,194,578 5,748,064 7,807,746 4,161,407 5,115,007 2,655,154 4,653,249 2,299,752 4,283,475 2,134,137 NET INTEREST INCOME 21,937,412 16,847,271 20,062,868 15,639,172 19,612,638 15,253,370 19,619,268 16,081,314 20,385,371 16,987,001 FEES AND COMMISSIONS INCOME (net)* 3,402,615 3,348,132 3,600,243 3,509,924 4,014,733 3,902,579 4,455,116 4,302,836 4,867,166 4,684,618 PRE-TAX PROFITS 12,970,595 8,036,356 12,191,068 6,955,328 11,755,988 18,585,092 11,784,898 11,259,907 12,035,206 8,971,372 NET PROFIT 9,651,781 5,624,404 9,432,950 5,003,444 8,791,107 16,457,767 8,489,930 8,757,944 8,680,004 6,373,640 RATIOS Fee & Commission Income : Interest Income 10.6% 14.8% 12.9% 17.7% 16.2% 21.8% 18.4% 23.4% 19.7% 24.5% Fee & Commission Income : Net Interest Income 15.5% 19.9% 17.9% 22.4% 20.5% 25.6% 22.7% 26.8% 23.9% 27.6% Return on Assets = (Pre-Tax Profits average of assets at start and end of period) 5.7% 4.6% 4.9% 3.7% 4.6% 9.6% 4.4% 5.6% 4.2% 4.1% Return on Assets = (Net Profits average of assets at start and end of period) 4.2% 3.2% 3.8% 2.6% 3.4% 8.5% 3.2% 4.3% 3.0% 2.9% Return on Equity = (Pre-Tax Profits average of equity at start and end of period) 37.1% 38.4% 29.4% 30.4% 24.5% 62.1% 26.2% 36.9% 29.8% 34.5% Return on Equity = (Net Profits average of equity at start and end of period) 27.6% 26.9% 22.7% 21.8% 18.3% 55.0% 18.9% 28.7% 21.5% 24.5% Source: Audited Financial Statements *A separate amount for fee income was not provided in the Audited Financial Statements The bank s subsidiaries, together with the bank are referred to as the Group and include the following: The Scotia Jamaica Building Society, Scotia Jamaica Life Insurance Co. Ltd, Scotia Jamaica Financial Services Ltd, and Brighton Holdings Limited

124 COMPARATIVE PROFITABILITY INDICATOR COMMERCIAL BANKS/BANKING GROUPS CITIBANK N.A BANK BANK BANK BANK J$'000 J$'000 J$'000 J$'000 TOTAL ASSETS 17,106,352 17,310,579 20,968,120 18,725,680 EQUITY (Total Assets - Total Liablities) 3,201,794 3,335,413 3,479,338 3,496,976 INTEREST INCOME 1,546, , , ,892 INTEREST EXPENSE 146, , , ,428 NET INTEREST INCOME 1,400, , , ,464 FEES AND COMMISSIONS INCOME * 104, , , ,545 PRE-TAX PROFITS 1,148, ,837 18, ,366 NET PROFIT 766, , , ,237 RATIOS Fee & Commission Income : Interest Income 6.8% 74.7% 20.2% 21.5% Fee & Commission Income : Net Interest Income 7.5% 90.1% 25.3% 31.6% Return on Assets = (Pre-Tax Profits average of assets at start and end of period) 7.2% 2.0% 0.1% 0.7% Return on Assets = (Net Profits average of assets at start and end of period) 4.8% 1.3% -0.7% 0.8% Return on Equity = (Pre-Tax Profits average of equity at start and end of period) 41.0% 10.8% 0.5% 4.1% Return on Equity = (Net Profits average of equity at start and end of period) 27.4% 7.0% -3.7% 4.5% Source: Audited Financial Statements *A separate amount for fee income was not provided in the Audited Financial Statements Audited Financial Statement for 2013 is not yet available

125 FIRSTCARIBBEAN INTERNATIONAL BANK COMPARATIVE PROFITALIBILTY INDICATORS COMMERCIAL BANKS/BANKING GROUPS GROUP BANK GROUP BANK GROUP BANK GROUP BANK GROUP BANK J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 TOTAL ASSETS 52,655,850 46,901,291 51,264,342 45,632,817 51,093,988 45,656,206 48,377,830 42,393,672 56,197,365 56,197,365 EQUITY (Total Assets - Total Liablities) 7,256,163 6,594,377 7,630,354 6,681,015 7,845,887 6,536,800 7,869,590 6,238,217 13,985,830 13,985,830 INTEREST INCOME 5,220,049 4,624,193 4,691,098 3,948,554 4,005,535 3,238,276 3,792,100 3,062,778 3,416,279 2,903,106 INTEREST EXPENSE 1,919,876 1,568,760 1,312, , , , , , , ,729 NET INTEREST INCOME 3,300,173 3,055,433 3,378,886 2,950,698 3,300,729 2,718,653 3,223,390 2,651,902 2,840,366 2,449,377 FEES AND COMMISSIONS INCOME (net)* 603, , , , , , , , , ,171 PRE-TAX PROFITS 1,307,287 1,139, , , ,720 (301211) (431839) ( ) (1,530,449) NET PROFIT 886, , ,664 71, ,762 (202986) (238294) (903270) (1,060,588) RATIOS Fee & Commission Income : Interest Income 11.6% 12.9% 12.2% 14.5% 15.5% 19.2% 16.8% 20.8% 20.2% 23.8% Fee & Commission Income : Net Interest Income 18.3% 19.5% 17.0% 19.4% 18.8% 22.8% 19.8% 24.0% 24.3% 28.2% Return on Assets = (Pre-Tax Profits average of assets at start and end of period) 2.6% 2.4% 1.0% 0.2% 0.4% -0.7% 0.1% -1.0% -2.5% -3.1% Return on Assets = (Net Profits average of assets at start and end of period) 1.7% 1.7% 0.7% 0.2% 0.3% -0.4% 0.2% -0.5% -1.7% -2.2% Return on Equity = (Pre-Tax Profits average of equity at start and end of period) 19.1% 18.2% 7.0% 1.7% 2.7% -4.6% 0.4% -6.8% -11.9% -15.1% Return on Equity = (Net Profits average of equity at start and end of period) 12.9% 12.3% 4.8% 1.1% 2.0% -3.1% 1.1% -3.7% -8.3% -10.5% Source: Audited Financial Statements *A separate amount for fee income was not provided in the Audited Financial Statements Effective 16 August 2013, the operations of FirstCaribbean International Building Society (FCIBS), the bank s wholly owned subsidiary,were amalgamated with those of FCIBJ pursuant to a Scheme of Amalgamation in accordance with Section 39B(1) of the Building Societies Act (BSA).

126 COMPARATIVE PROFITABILITY INDICATOR COMMERCIAL BANKS/BANKING GROUPS FIRST GLOBAL BANK LIMITED BANK BANK BANK BANK J$'000 J$'000 J$'000 J$'000 TOTAL ASSETS 28,896,401 28,168,781 28,665,459 30,896,456 EQUITY (Total Assets - Total Liablities) 3,892,462 4,714,234 5,097,848 5,405,901 INTEREST INCOME 3,226,502 2,552,148 2,341,587 2,504,018 INTEREST EXPENSE 1,780,317 1,057, , ,675 NET INTEREST INCOME 1,446,185 1,494,419 1,521,354 1,697,343 FEES AND COMMISSIONS INCOME * 279, , , ,427 PRE-TAX PROFITS -489, , , ,727 NET PROFIT -243, , , ,915 RATIOS Fee & Commission Income : Interest Income 8.7% 11.4% 14.5% 18.9% Fee & Commission Income : Net Interest Income 19.3% 19.5% 22.4% 27.9% Return on Assets = (Pre-Tax Profits average of assets at start and end of period) -1.6% 1.9% 1.3% 1.3% Return on Assets = (Net Profits average of assets at start and end of period) -0.8% 1.7% 1.1% 1.3% Return on Equity = (Pre-Tax Profits average of equity at start and end of period) -16.3% 12.5% 7.5% 7.3% Return on Equity = (Net Profits average of equity at start and end of period) -8.1% 11.1% 6.6% 7.3% Source: Audited Financial Statements Audited Financial Statement for 2013 is not yet available *A separate amount for fee income was not provided in the Audited Financial Statements

127 COMPARATIVE PROFITALIBILTY INDICATORS COMMERCIAL BANKS/BANKING GROUPS NATIONAL COMMERCIAL BANK GROUP BANK GROUP BANK GROUP BANK GROUP BANK GROUP BANK J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 TOTAL ASSETS 315,096, ,924, ,970, ,331, ,618, ,759, ,435, ,321, ,575, ,338,559 EQUITY (Total Assets - Total Liablities) 41,015,946 26,052,484 48,807,933 30,200,511 61,977,264 35,537,487 66,343,321 38,852,343 72,456,501 41,036,619 INTEREST INCOME 35,460,698 23,508,228 33,304,294 21,525,187 30,191,938 19,778,000 30,475,968 20,515,000 32,810,385 22,911,521 INTEREST EXPENSE 16,580,724 8,562,348 12,654,651 6,205,778 9,041,078 4,324,650 8,691,878 4,261,224 9,251,399 5,086,566 NET INTEREST INCOME 18,879,974 14,945,880 20,649,643 15,319,409 21,150,860 15,453,350 21,784,090 16,253,776 23,558,986 17,824,955 FEES AND COMMISSIONS INCOME* 4,958,505 4,074,651 5,955,785 5,062,736 6,419,446 5,465,949 7,113,682 6,069,256 8,005,180 6,736,024 PRE-TAX PROFITS 13,133,635 8,974,596 13,488,113 9,696,088 17,590,094 10,453,489 13,115,889 8,045,812 11,007,568 5,593,573 NET PROFIT 10,248,185 6,991,048 11,074,798 8,381,045 13,885,301 8,394,613 10,045,862 6,534,156 8,549,831 4,611,195 RATIOS Fee & Commission Income : Interest Income 14.0% 17.3% 17.9% 23.5% 21.3% 27.6% 23.3% 29.6% 24.4% 29.4% Fee & Commission Income : Net Interest Income 26.3% 27.3% 28.8% 33.0% 30.4% 35.4% 32.7% 37.3% 34.0% 37.8% Return on Assets = (Pre-Tax Profits average of assets at start and end of period) 4.3% 4.2% 4.1% 4.4% 5.1% 4.6% 3.5% 3.3% 2.7% 2.1% Return on Assets = (Net Profits average of assets at start and end of period) 3.4% 3.3% 3.4% 3.8% 4.0% 3.7% 2.7% 2.7% 2.1% 1.7% Return on Equity = (Pre-Tax Profits average of equity at start and end of period) 36.3% 38.6% 30.0% 34.5% 31.8% 31.8% 20.4% 21.6% 15.9% 14.0% Return on Equity = (Net Profits average of equity at start and end of period) 28.3% 30.0% 24.7% 29.8% 25.1% 25.5% 15.7% 17.6% 12.3% 11.5% Source: Audited Financial Statements *A separate amount for fee income was not provided in the Audited Financial Statements The bank s subsidiaries and other consolidated entities, together with the bank are referred to as the Group and include the following: NCB Capital Markets Ltd, NCB Capital Markets (Cayman) Ltd, NCB (Cayman) Ltd, NCB Remittance Services(Cayman) Ltd, NCB Insurance Co. Ltd, N.C.B. Jamaica (Nominees) Ltd, NCB Remittance Services(Jamaica) Ltd, NCB Remittance Services(UK) Ltd, Advantage General Insurance Co. Ltd, Mutual Security Insurance Brokers Ltd, and West Indies Trust Co. Ltd.

128 COMPARATIVE PROFITABILITY INDICATORS COMMERCIAL BANKS/BANKING GROUPS RBC ROYAL BANK LIMITED GROUP BANK GROUP BANK GROUP BANK GROUP BANK GROUP BANK J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 J$'000 TOTAL ASSETS 61,286,116 62,378,287 59,804,748 51,415,119 51,226,338 51,838,785 51,972,756 55,638,497 55,338,539 EQUITY (Total Assets - Total Liablities) 8,252,114 11,663,730 10,070,357 9,086,143 8,461,780 9,192,840 8,581,453 9,306,292 8,827,252 INTEREST INCOME 6,378,708 13,198,082 9,926,952 4,062,019 3,971,315 3,420,208 3,400,839 3,345,658 3,345,658 INTEREST EXPENSE 1,983,497 4,277,713 2,241, , , , , , ,209 NET INTEREST INCOME 4,395,211 8,920,369 7,685,640 3,339,399 3,265,103 2,887,560 2,868,198 2,715,449 2,715,449 FEES AND COMMISSIONS INCOME * 1,100,785 1,784,131 1,768, , , , ,079 1,000,315 1,004,326 PRE-TAX PROFITS 271,628 (1,246,632) (1,144,773) (3,088,174) (2,350,320) (2,029,711) (2,011,497) (1,281,825) (1,265,969) NET PROFIT 208,054 (864,037) (755,177) (2,451,956) (1,692,234) (1,443,862) (1,430,972) (3,117,717) (3,095,492) RATIOS Fee & Commission Income : Interest Income N/A 17.3% 13.5% 17.8% 24.2% 24.7% 26.5% 26.8% 29.9% 30.0% Fee & Commission Income : Net Interest Income N/A 25.0% 20.0% 23.0% 29.5% 30.1% 31.4% 31.8% 36.8% 37.0% Return on Assets = (Pre-Tax Profits average of assets at start and end of period) N/A 0.5% -4.0% -1.9% -5.4% -4.2% -3.9% -3.9% -2.4% -2.4% Return on Assets = (Net Profits average of assets at start and end of period) N/A 0.4% -2.8% -1.2% -4.3% -3.0% -2.8% -2.8% -5.8% -5.8% Return on Equity = (Pre-Tax Profits average of equity at start and end of period) N/A 3.2% -21.4% -12.5% -29.8% -25.4% -22.2% -23.6% -13.9% -14.5% Return on Equity = (Net Profits average of equity at start and end of period) N/A 2.5% -14.8% -8.2% -23.6% -18.3% -15.8% -16.8% -33.7% -35.6% Source: Audited Financial Statements *A separate amount for fee income was not provided in the Audited Financial Statements The bank s subsidiary, together with the bank are referred to as the Group. The bank has one subsidiary, RBTT Securities Jamaica Ltd (80% owned)

129 COMPARATIVE PROFITABILITY INDICATOR COMMERCIAL BANKS/BANKING GROUPS SAGICOR BANK JAMAICA LIMITED BANK BANK BANK BANK J$'000 J$'000 J$'000 J$'000 TOTAL ASSETS 14,087,382 13,983,349 16,370,399 18,360,681 EQUITY (Total Assets - Total Liablities) 3,678,999 4,154,699 4,508,706 4,758,218 INTEREST INCOME 1,315,934 1,223,804 1,250,474 1,360,258 INTEREST EXPENSE 572, , , ,004 NET INTEREST INCOME 743, , , ,254 FEES AND COMMISSIONS INCOME * 58,049 74,764 51,332 54,165 PRE-TAX PROFITS 458, , , ,936 NET PROFIT 318, , , ,775 RATIOS Fee & Commission Income : Interest Income 4.4% 6.1% 4.1% 4.0% Fee & Commission Income : Net Interest Income 7.8% 10.0% 6.0% 5.8% Return on Assets = (Pre-Tax Profits average of assets at start and end of period) 3.2% 2.3% 2.6% 2.7% Return on Assets = (Net Profits average of assets at start and end of period) 2.2% 1.7% 2.1% 1.8% Return on Equity = (Pre-Tax Profits average of equity at start and end of period) 12.9% 8.3% 9.3% 9.9% Return on Equity = (Net Profits average of equity at start and end of period) 9.0% 6.2% 7.2% 6.6% Source: Audited Financial Statements *A separate amount for fee income was not provided in the Audited Financial Statements Audited Financial Statement for 2013 is not yet available

130 TABLE H1C: SELECT FEE INCOME RATIOS FOR REGIONAL/INTERNATIONAL BANKS BNS** CBNA FCIB NCB RBC*** JAMAICA Jamaican Dollars ($000) YEAR ENDED 2013 CANADA Canadian Dollars ($000) TRINIDAD &TOBAGO TT Dollars ($000) JAMAICA Jamaican Dollars ($000) YEAR ENDED 2013 TRINIDAD &TOBAGO TT Dollars ($000) THE BAHAMAS BARBADOS JAMAICA Bahamian Barbadian Jamaican Dollars Dollars Dollars ($000) ($000) ($000) YEAR ENDED 2013 YEAR ENDED 2013 THE BAHAMAS BARBADOS CAYMAN JAMAICA CAYMAN JAMAICA US Dollars US Dollars US Dollars Jamaican Jamaican Equivalent Equivalent Equivalent Dollars US Dollars Dollars ($000) ($000) ($000) ($000) ($000) ($000) YEAR ENDED 2013 THE BAHAMAS BARBADOS TOTAL ASSETS 236,768, ,788,000 17,724,501 18,676,643 8,253, ,703 80,865 59,430,235 3,297,113 3,553,683 3,398, ,881,812 97,340 56,400,898 n.a. n.a. EQUITY 26,018,783 44,653,000 3,117,525 3,599, , ,702 14,464, , , ,135 41,036,624 25,749 11,290,184 n.a. n.a. TOTAL REVENUE 22,534,553 21,343,000 1,343,057 1,059, ,402 3,457 3,171 2,998, , , ,270 25,069,669 7,302 3,530,947 n.a. n.a. GROSS INCOME (Total Revenue less Interest Expense) 20,945,431 28,799,000 1,281, , ,279 3,242 2,070 2,662, , , ,521 21,153,899 4,037 3,057,634 n.a. n.a. INTEREST INCOME 14,378,485 18,822, , ,355 58,540 1,159 1,633 2,006, , ,374 89,339 17,336,756 6,247 2,526,009 n.a. n.a. INTEREST EXPENSE 1,589,122 7,456,000 62, ,065 2, , ,049 20,914 66,241 11,749 3,915,770 3, ,313 n.a. n.a. NET INTEREST INCOME 12,789,363 11,366, , ,290 56, ,670, ,791 98,133 77,590 13,420,986 2,982 2,052,696 n.a. n.a. NON-INTEREST INCOME 8,156,068 9,977, , , ,862 2,298 1, ,977 37,453 52,116 30,931 7,732,913 1,055 1,004,938 n.a. n.a. OF WHICH TOTAL FEE INCOME 5,870,892 6,939, , ,880 33,055 1, ,449 18,345 22,039 13,249 6,340, ,804 n.a. n.a. LOANS 561, ,000 78,797,044 1, ,764 4,712 2,408 2,267 1,361, ,102 n.a. n.a. OTHER 5,309,449 2,549, ,148, ,308 33,055 1, ,685 13,633 19,631 10,982 4,978, ,702 n.a. n.a. OVERHEADS (Non-Interest Expense less Provision for loan losses ) 13,781,505 11,587, , , ,084 3,178 2,174 3,355, , ,319 73,386 16,038,280 1,022 4,072,718 n.a. n.a. PRE-TAX PROFITS 6,284,777 8,460, ,552 48,557 52, ,133-14,815-11,070 35,135 3,673,783 2,753-1,723,287 n.a. n.a. RATIOS Total Fee Income : Total Revenue 26.1% 32.5% 18.7% 10.3% 20.5% 36.2% 12.8% 19.0% 9.70% 10.18% 11.02% 25.3% 1.3% 20.6% n.a. n.a. Total Fee Income : Gross Income 28.0% 24.1% 19.6% 11.7% 20.8% 38.6% 19.7% 21.4% 10.90% 14.67% 12.21% 30.0% 2.4% 23.7% n.a. n.a. Other Fees : Overheads 38.5% 22.0% 30.5% 12.2% 30.9% 39.4% 18.7% 13.9% 7.45% 12.17% 14.96% 31.0% 0.0% 14.7% n.a. n.a. Return on Average Assets (Pre-Tax Profits average of assets at start and end of period) 2.8% 0.9% 3.1% 0.3% 0.35% 0.02% 0.06% -1.2% 0.45% 0.31% 1.02% 1.3% 2.7% -3.2% n.a. n.a. Return on Average Equity (Pre-Tax Profits average of equity at start and end of period) 24.7% 16.4% 18.5% 1.4% 5.20% 7.44% 0.68% -6.2% 1.93% 4.29% 6.11% 9.2% 11.0% -16.6% n.a. n.a. Source: Jamaica data based on unaudited Prudential Returns Submitted by the Licensees to the Bank of Jamaica for the calender Year 2013 Regional, International data based on information submitted by the Jamaican affiliate in regard to the respective affiliated entity's finanacial year-end. ** BNS indicates that Return on Average Assets for their affiliates is calculated using after tax profits. *** RBC advises that information for The Bahamas and Barbados is not available.

131 TABLE H2 BUILDING SOCIETIES SELECT FEE INCOME RATIOS % Change TOTAL ASSETS 159,295, ,337, ,471, ,503, ,088, % TOTAL EQUITY 23,489,097 26,508,591 31,105,667 33,370,635 34,317, % TOTAL REVENUE 18,883,712 16,755,318 16,602,608 17,312,496 17,160, % GROSS INCOME (Total Revenue less Interest Expense) 11,420,622 11,285,053 12,886,436 13,700,463 14,058, % INTEREST INCOME 16,446,563 14,448,263 13,892,367 13,885,336 13,614, % of which : Loans, Advances & Discounts 9,857,133 10,043,355 9,472,494 9,023,825 8,864, % Investments/Placements 6,589,430 4,404,908 4,419,873 4,861,511 4,749, % NET INTEREST EXPENSE 8,983,473 8,977,998 10,176,195 10,273,303 10,512, % NON - INTEREST INCOME 2,437,149 2,307,055 2,710,241 3,427,160 3,546, % of which: Total Fee Income 330, , , ,897 1,009, % Loans 100, , , , , % Other 230, , , , , % INTEREST EXPENSE 7,463,090 5,470,265 3,716,172 3,612,033 3,101, % of which: Deposits 6,628,806 4,842,341 3,027,031 2,827,487 2,292, % Borrowings 834, , , , , % OVERHEADS (Non-Interest Expense less Provision for Loss) 7,996,617 7,924,968 8,401,886 9,502,505 9,561, % PRE-TAX PROFITS (LOSSES) 2,753,663 2,749,176 4,070,049 3,964,278 4,588, % J$ '000 RATIOS Total Fee Income : Total Revenue 1.7% 2.2% 2.7% 4.0% 5.9% Total Fee Income : Gross Income 2.9% 3.2% 3.5% 5.1% 7.2% Fee Income(Excluding Loans) : Total Revenue 1.2% 1.4% 2.0% 2.9% 4.7% Fee Income(Excluding Loans) : Gross Income 2.0% 2.1% 2.5% 3.7% 5.8% Fee Income (Excluding Loans) : Overheads 2.9% 3.0% 3.9% 5.3% 8.5% Return on Average Assets (Pre-Tax Profits average of assets at start and end of period) 1.9% 1.7% 2.3% 2.0% 2.2% Return on Average Equity (Pre-Tax Profits average of equity at start and end of period) 12.5% 11.0% 14.1% 12.3% 13.6% Source: Based on unaudited prudential returns submitted by licensees to the Bank of Jamaica.

132 TABLE H3 FIA LICENSEES SELECT FEE INCOME RATIOS % Change TOTAL ASSETS 32,951,304 24,210,483 21,289,736 21,305,528 25,310, % TOTAL EQUITY 5,124,601 4,673,011 4,755,551 4,670,150 5,377, % TOTAL REVENUE 4,301,958 2,850,471 1,997,280 1,889,413 2,362, % GROSS INCOME (Total Revenue less Interest Expense) 1,914,656 1,397,392 1,032,662 1,061,141 1,505, % INTEREST INCOME 3,728,986 2,485,966 1,653,673 1,520,994 1,890, % of which : Loans, Advances & Discounts 2,023,588 1,304, , , , % Investments/Placements 1,705,398 1,181, , , , % NET INTEREST INCOME 1,341,684 1,032, , ,722 1,033, % NON - INTEREST INCOME 572, , , , , % of which: Total Fee Income 47,966 44,417 47,459 54,069 75, % Loans 24,515 21,934 23,880 21,575 42, % Other 23,451 22,483 23,579 32,494 32, % INTEREST EXPENSE 2,387,302 1,453, , , , % of which: Deposits 1,230, , , , , % Borrowings 1,156, , , , , % OVERHEADS (Non-Interest Expense less Provision for Loss) 1,182,000 1,022, , ,743 1,173, % PRE-TAX PROFITS (LOSSES) 412, , ,633-53, , % J$ '000 RATIOS Total Fee Income : Total Revenue 1.1% 1.6% 2.4% 2.9% 3.2% Total Fee Income : Gross Income 2.5% 3.2% 4.6% 5.1% 5.0% Fee Income (Excluding Loans):Total Revenue 0.5% 0.8% 1.2% 1.7% 1.4% Fee Income (Excluding Loans):Gross Income 1.2% 1.6% 2.3% 3.1% 2.2% Fee Income (excluding loans) : Overheads 2.0% 2.2% 2.5% 3.4% 2.8% Return on Average Assets (Pre-Tax Profits average of assets at start and end of period) 1.3% 1.0% 0.4% -0.3% 1.3% Return on Average Equity (Pre-Tax Profits average of equity at start and end of period) 8.4% 6.0% 2.1% -1.1% 6.0% Source: Based on unaudited prudential returns submitted by licensees to the Bank of Jamaica.

133 TABLE H4 CREDIT UNIONS SELECT FEE INCOME RATIOS % Change TOTAL ASSETS 56,491,670 60,834,167 66,722,901 71,164,309 76,553, % TOTAL EQUITY 9,487,250 10,226,769 11,616,336 12,218,485 13,674, % TOTAL REVENUE 9,916,057 9,338,519 9,618,194 9,658,942 10,232, % GROSS INCOME (Total Revenue less Interest Expense) 7,398,134 7,010,358 7,603,065 7,691,152 8,289, % INTEREST INCOME 9,133,227 8,559,313 8,517,733 8,517,663 8,917, % of which : Loans, Advances & Discounts 6,827,008 6,938,234 7,233,818 7,343,586 7,853, % Investments/Placements 2,306,219 1,621,079 1,283,915 1,174,077 1,063, % NET INTEREST EXPENSE 6,615,304 6,231,152 6,502,604 6,549,873 6,974, % NON - INTEREST INCOME 782, ,206 1,100,461 1,141,279 1,315, % of which: Total Fee Income 498, , , ,686 1,018, % Loans 312, , , , , % Other 185, , , , , % INTEREST EXPENSE 2,517,923 2,328,161 2,015,129 1,967,790 1,942, % of which: Deposits 2,358,022 2,234,142 1,941,044 1,858,813 1,776, % Borrowings 159,901 94,019 74, , , % OVERHEADS (Non-Interest Expense less Provision for Loss) 5,043,315 5,487,484 5,946,181 6,330,966 6,797, % PRE-TAX PROFITS (LOSSES) 1,854, ,513 1,133, ,627 1,138, % J$ '000 RATIOS Total Fee Income : Total Revenue 5.0% 6.2% 8.5% 9.3% 10.0% Total Fee Income : Gross Income 6.7% 8.3% 10.7% 11.6% 12.3% Fee Income (excluding Loans) : Total Revenue 3.2% 3.9% 4.9% 5.5% 6.2% Fee Income (excluding Loans) : Gross Income 2.5% 3.1% 4.5% 4.8% 4.6% Fee Income (excluding Loans) : Overheads 3.7% 3.9% 5.7% 5.8% 5.6% Return on Average Assets (Pre-Tax Profits average of assets at start and end of period) 3.5% 1.2% 1.8% 1.2% 1.5% Return on Average Equity (Pre-Tax Profits average of equity at start and end of period) 21.0% 7.2% 10.4% 7.2% 8.8% Source: Based on unaudited prudential returns submitted by credit unions to Bank of Jamaica.