Why participation works
|
|
- Rafe Booker
- 8 years ago
- Views:
Transcription
1 Why participation works
2 Full title Why participation works: the role of employee involvement in the implementation of the customer relationship management type of organizational change. Key words Participation, employee participation, organizational change, change management, human resource management, HRM, customer relationship management, CRM, CRM effectiveness, attitudes, relations, pressures, contents, ownership, satisfaction, trust, workload, stress, conflict. ISBN (book) (electronic version) Publisher SOM Research School, University of Groningen, Groningen, The Netherlands Printer Print Partners Ipskamp, Enschede, The Netherlands Previous publications Previously published books by Jelle T. Bouma: Betrokkenheid als sleutel (ISBN ), Internet & Intranet ( ), Vraagtekens ( ). Copyrights Copyrights Jelle T. Bouma. No part of this publication may be stored, reproduced, nor transmitted in any form nor by any means without prior written permission of the author. Additional copies can be ordered online via
3 RIJKSUNIVERSITEIT GRONINGEN Why participation works: the role of employee involvement in the implementation of the customer relationship management type of organizational change Proefschrift ter verkrijging van het doctoraat in de Economie en Bedrijfskunde aan de Rijksuniversiteit Groningen op gezag van de Rector Magnificus, dr. F. Zwarts, in het openbaar te verdedigen op maandag 22 juni 2009 om uur door Jelle Tjitze Bouma geboren op 16 april 1972 te Hoornsterzwaag
4 Promotor Prof. dr. P.C. Verhoef Copromotor Dr. B.J.M. Emans Beoordelingscommissie Prof. dr. M. Krafft Prof. dr. J. Paauwe Prof. dr. J.I. Stoker ISBN (boek) (electronische versie)
5 I dedicate this dissertation to my father for his encouragement to always aim slightly higher
6
7 CONTENTS 1 INTRODUCTION Research background... 1 Research foundation: human resource management (HRM)... 1 Research justification: why participation of employees?... 3 Research foundation: customer relationship management (CRM)... 6 Research justification: why CRM organizational change? Research design... 9 Research scope: individual employees changing financial organizations towards CRM... 9 Research objective: understand how employee participation influences CRM change Research question: in which way does employee participation influence CRM change?. 11 Research contribution: HRM and CRM academic research Research concepts Conceptual model i: employee participation, mediating entities, CRM effectiveness Dissertation outline Chapter 2: Theory Chapter 3: Method Chapter 4: Results Chapter 5: Discussion THEORY Theory on employee participation & CRM effectiveness Employee participation in the current research Employee participation is expected to be indirectly related to CRM effectiveness Theory on intrapersonal attitudes Employee participation is related to ownership Employee participation is related to satisfaction Ownership and satisfaction are related to CRM effectiveness Ownership and satisfaction are expected to play mediating roles Partial model ii: employee participation, ownership/satisfaction, CRM effectiveness Theory on interpersonal relations Employee participation is related to being trusted and trusting others Being trusted and trusting others are related to CRM effectiveness Being trusted & trusting others are expected to play mediating roles Partial model iii: employee participation, trusted/trusting, CRM effectiveness... 36
8 PREFACE In my job as a change consultant for over ten years, first at Accenture and then at Deloitte, I have actively supported dozens of client organizational changes. Often, the outcomes of these organizational changes differed more or less from the initial goals that were set by intelligent and experienced people. That surprised me. Why couldn t these people steer an organization exactly to the desired outcomes? What caused organizational change outcomes to change themselves? Those questions made me think. After a while the idea appeared, that unknown influences must alter the outcomes of organizational changes. After expressing my preliminary thoughts, several scholars from the University of Groningen challenged me to precise this subject and to create my personal contribution to science. The foregoing reveals in a nutshell why I started working on my Ph.D. research for one day a week, next to my consultancy job. Combining two tasks, practical field work as a consultant and theoretical research as a Ph.D. student, was never easy. The practical field work demanded over fifty work hours excluding twenty travel hours on average per week. Several much busier weeks did not leave room for any other activities at all, causing a temporary stand still in my research. However, during less busy weeks the combination of practical field work and theoretical research revealed some synergy, because several organizations that my colleagues and me supported to change, contributed quantitative data and qualitative insights to my research. I would like to thank my consultancy colleagues and the managers of those organizations for inspiration. This final product of my Ph.D. research has been shaped with guidance from several persons. I would like to thank Prof. dr. Peter C. Verhoef for his goal oriented suggestions and Dr. Ben J.M. Emans for his many detailed improvements. Furthermore, I would like to thank Prof. dr. Janny C. Hoekstra for her ability to ignite insights, Matilda Dorotic M.S.c. for her Lisrel revelations, Dr. Marian J. Oosterhuis and Drs. Frouke M. de Poel for their helpful guidance, Dr. Martin J. Land for his process support and Prof. dr. Arndt M. Sorge for his useful ideas. Furthermore, I would like to thank my promotion committee and all colleagues with whom I shared experiences and office spaces. Last but not least, I would like to thank Esther, Tijmen, my parents and everyone who always believe(d) in me. Lemmer, Jelle T. Bouma jellebouma@jellebouma.com
9 2.4 Theory on job pressures Employee participation is related to workload Employee participation is related to stress Employee participation is related to conflict Workload, stress and conflict are related to CRM effectiveness Workload, stress and conflict are expected to play mediating roles Partial model iv: employee participation, workload/stress/conflict, CRM effectiveness Theory on job contents Employee participation is related to local fit Local fit is related to CRM effectiveness Local fit is expected to play a mediating role Partial model v: employee participation, local fit, CRM effectiveness Theoretical concepts Hypotheses overview Overview model vi: employee participation, mediators, CRM effectiveness METHOD Research population & sample Population: employees changing financial organizations towards CRM Sample: employees changing sixteen financial organizations towards CRM Research scales & items Scales construction: context-specific items and constructs Research assumptions Random respondent influences Random researcher influences Constant environmental influences Central roles for mediating influences Research data Data collection: pilot study among employees of one insurance organization Data collection: main study among employees of sixteen financial organizations Preliminary qualitative checks: interviews and discussions Preliminary quantitative checks: distinctiveness, distribution and reliability Table i: List of items Table ii: Factor loads of items Table iii: Test statistics of variables Methodological concepts Overview of research type, field, sample, data... 87
10 4 RESULTS Results on employee participation & CRM effectiveness Results on employee participation Results on CRM effectiveness Table iv: Descriptive statistics of variables Results on intrapersonal attitudes Results on employee participation, ownership & satisfaction, CRM effectiveness Table v: Pearson s correlations of intrapersonal attitudes Table vi: individual regression of intrapersonal attitudes on CRM effectiveness Table vii: multilevel regression of intrapersonal attitudes on CRM effectiveness Results on interpersonal relations Results on employee participation, being trusted & trusting others, CRM effectiveness 101 Table viii: Pearson s correlations of interpersonal relations Table ix: individual regression of interpersonal relations on CRM effectiveness Table x: multilevel regression of interpersonal relations on CRM effectiveness Results on job pressures Results on employee participation, workload & conflict & stress, CRM effectiveness Table xi: Pearson s correlations of job pressures Table xii: individual regression of job pressures on CRM effectiveness Table xiii: multilevel regression of job pressures on CRM effectiveness Results on job contents Results on employee participation, local fit, CRM effectiveness Table xiv: Pearson s correlations of job contents Table xv: individual regression of job contents on CRM effectiveness Table xvi: multilevel regression of job contents on CRM effectiveness Results on combined concepts Results on employee participation, combined mediators, CRM effectiveness Table xvii: Pearson s correlations of all variables Table xviii: combined individual regression analyses on CRM effectiveness Table xix: combined multilevel regression analyses on CRM effectiveness Table xx: confirmed hypotheses overview DISCUSSION Discussion on combined results Confirmed model vii: employee participation, mediators, CRM effectiveness Discussion on employee participation Discussion on all mediators
11 Discussion on CRM effectiveness Research implications Theoretical implications for scholars Practical implications for consultants Practical implications for managers Practical implications for employees Research limitations Limitations from the individual instead of the organizational aggregation level Limitations from the subjective instead of more objective measurements Limitations from the non-repeated measurements Limitations from the specific scope of the current research Future research Future research on employee participation Future research on CRM effectiveness Future longitudinal research Future research in a larger scope
12
Understanding Crowd Behaviour Simulating Situated Individuals
Understanding Crowd Behaviour Simulating Situated Individuals Nanda Wijermans The research reported in this thesis was funded by the Netherlands Ministry of Defence ("DO-AIO" fund contract no TM-12). The
More informationBehavioral Corporate Governance: Four Empirical Studies. Gerwin van der Laan
Behavioral Corporate Governance: Four Empirical Studies Gerwin van der Laan RIJKSUNIVERSITEIT GRONINGEN BEHAVIORAL CORPORATE GOVERNACE: Four Empirical Studies Proefschrift ter verkrijging van het doctoraat
More informationMeasuring The Costs Of Chapter 11 Cases
Measuring The Costs Of Chapter 11 Cases Professional Fees in American Corporate Bankruptcy Cases Proefschrift ter verkrijging van het doctoraat in de Rechtsgeleerdheid aan de Rijksuniversiteit Groningen
More informationStrategic Interactions in Franchise Relationships. Evelien Croonen
Strategic Interactions in Franchise Relationships Evelien Croonen Publisher: Labyrinth Publications Pottenbakkerstraat 15 17 2984 AX Ridderkerk The Netherlands Print: Offsetdrukkerij Ridderprint B.V.,
More informationHigh Performance Human Resource Management in Ireland and the Netherlands: Adoption and Effectiveness
High Performance Human Resource Management in Ireland and the Netherlands: Adoption and Effectiveness RIJKSUNIVERSITEIT GRONINGEN High Performance Human Resource Management in Ireland and the Netherlands:
More informationChanges in Pilot Control Behaviour across Stewart Platform Motion Systems
Changes in Pilot Control Behaviour across Stewart Platform Motion Systems PROEFSCHRIFT ter verkrijging van de graad van doctor aan de Technische Universiteit Delft, op gezag van de Rector Magnificus prof.
More informationDetermining the Cross-Channel Effects of Informational Web Sites. Marije L. Teerling
Determining the Cross-Channel Effects of Informational Web Sites Marije L. Teerling Published by: Labyrinth Publications Pottenbakkerstraat 15 17 2984 AX Ridderkerk The Netherlands Print: Offsetdrukkerij
More informationSmall artery tone under control of the endothelium
Small artery tone under control of the endothelium On the importance of EDHF and myogenic tone in organ (dys)function Simone K. Gschwend Publication of this thesis was supported by generous contributions
More informationRIJKSUNIVERSITEIT GRONINGEN BOTTOM-UP REHABILITATION IN SCHIZOPHRENIA
RIJKSUNIVERSITEIT GRONINGEN BOTTOM-UP REHABILITATION IN SCHIZOPHRENIA Proefschrift ter verkrijging van het doctoraat in de Geneeskunde aan de Rijksuniversiteit Groningen op gezag van de Rector Magnificus
More informationShop floor design: layout, investments, cross-training, and labor allocation. Jos Bokhorst
Shop floor design: layout, investments, cross-training, and labor allocation Jos Bokhorst Published by: Labyrint Publications Pottenbakkerstraat 15-17 2984 AX Ridderkerk The Netherlands Tel: +31 (0) 1804-63962
More informationLinking the Customer Purchase Process to Website Development and E-commerce Performance. Adriana C. Krawczyk
Linking the Customer Purchase Process to Website Development and E-commerce Performance Adriana C. Krawczyk Published by: SOM Research School University of Groningen PO Box 800 9700 AV Groningen The Netherlands
More informationEnhancing the wellbeing of older people in Mauritius
Enhancing the wellbeing of older people in Mauritius Proefschrift ter verkrijging van de graad van doctor aan Tilburg University op gezag van de rector magnificus, prof. dr. Ph. Eijlander, in het openbaar
More informationItem Analysis of Single-Peaked Response Data. The Psychometric Evaluation of Bipolar Measurement Scales
Item Analysis of Single-Peaked Response Data The Psychometric Evaluation of Bipolar Measurement Scales Acknowledgement Financial support for the printing costs of this thesis was provided by the Developmental
More informationCover Page. The handle http://hdl.handle.net/1887/20925 holds various files of this Leiden University dissertation.
Cover Page The handle http://hdl.handle.net/1887/20925 holds various files of this Leiden University dissertation. Author: Tabak, F.C. Title: Towards high-speed scanning tunneling microscopy Issue Date:
More informationOpening the psychological black box in genetic counseling
Opening the psychological black box in genetic counseling A counselee-oriented, integrative approach on the impact of DNA-testing for breast and ovarian cancer on the lives of counselees Joël Vos 1 2 Opening
More informationPsychosocial and medical determinants of long-term patient outcomes
Psychosocial and medical determinants of long-term patient outcomes A specific focus on patients after kidney transplantation and with haemophilia Lucia Prihodova Copyright 2014 Lucia Prihodova Copyright
More informationParkinson s Disease: Deep Brain Stimulation and FDOPA-PET
Parkinson s Disease: Deep Brain Stimulation and FDOPA-PET The work described in this thesis was performed at the Department of Neurology, University Medical Center, Groningen (the Netherlands). A.T. Portman
More informationThe Political Economy of Trade Liberalization in Developing Countries: The Sri Lankan Case
2003 U 842 The Political Economy of Trade Liberalization in Developing Countries: The Sri Lankan Case een wetenschappelijke proeve op het gebied van de Managementwetenschappen Proefschrift ter verkrijging
More informationTasks, hierarchies, and flexibility
Tasks, hierarchies, and flexibility Planning in Food Processing Industries Wout van Wezel Uitgever: Labyrint Publication Postbus 662 2900 AR Capelle a/d IJssel Nederland Drukwerk: ISBN 90-72591-98-4 2001,
More informationGraphical tasks to aid in diagnosing and monitoring Parkinson s disease
Graphical tasks to aid in diagnosing and monitoring Parkinson s disease Esther J. Smits The studies described in this thesis were part of the DiPAR project for which funding was received from the EC in
More informationStyle Characterization of Machine Printed Texts
Style Characterization of Machine Printed Texts Andrew D. Bagdanov This book is typeset by the author using L A TEX2 ε. The main body of the text is set using the Computer Modern family of fonts. The images
More informationCover Page. The handle http://hdl.handle.net/1887/38352 holds various files of this Leiden University dissertation.
Cover Page The handle http://hdl.handle.net/1887/38352 holds various files of this Leiden University dissertation. Author: Font Vivanco, David Title: The rebound effect through industrial ecology s eyes
More informationAgenda Item #06-29 Effective Spring 2007 Eastern Illinois University Revised Course Proposal MGT 4500, Employee Staffing and Development
Agenda Item #06-29 Effective Spring 2007 Eastern Illinois University Revised Course Proposal MGT 4500, Employee Staffing and Development 1. Catalog Description a. Course Number: MGT 4500 b. Title: Employee
More informationESSAYS ON MONTE CARLO METHODS FOR STATE SPACE MODELS
VRIJE UNIVERSITEIT ESSAYS ON MONTE CARLO METHODS FOR STATE SPACE MODELS ACADEMISCH PROEFSCHRIFT ter verkrijging van de graad Doctor aan de Vrije Universiteit Amsterdam, op gezag van de rector magnificus
More informationM.A.Lips. Copyright 2014, M.A.Lips, Amsterdam, the Netherlands
Roux-en-Y Gastric Bypass and Calorie Restriction: Differences and Similarities of Endocrine and Metabolic Effects in Obesity and Type 2 Diabetes Mellitus Mirjam Anne Lips Roux-en-Y Gastric Bypass and Calorie
More informationCUSTOMER RELATIONSHIP MANAGEMENT AND ITS INFLUENCE ON CUSTOMER LOYALTY AT LIBERTY LIFE IN SOUTH AFRICA. Leon du Plessis MINOR DISSERTATION
CUSTOMER RELATIONSHIP MANAGEMENT AND ITS INFLUENCE ON CUSTOMER LOYALTY AT LIBERTY LIFE IN SOUTH AFRICA by Leon du Plessis MINOR DISSERTATION Submitted in partial fulfilment of the requirements for the
More informationFunctional neuroinflammatoryand serotonergic imaging in Alzheimer s disease: validation and preliminary clinical findings
RIJKSUNIVERSITEIT GRONINGEN Functional neuroinflammatoryand serotonergic imaging in Alzheimer s disease: validation and preliminary clinical findings Jan Versijpt Josef Sudek ( 1896-1976) was a famous
More informationAuthenticity and Architecture
Authenticity and Architecture Representation and Reconstruction in Context Proefschrift ter verkrijging van de graad van doctor aan Tilburg University, op gezag van de rector magnificus, prof. dr. Ph.
More informationIllustrations: Your Illustrator Cover design: Joke Herstel, Wenk
blabla It s me Illustrations: Your Illustrator Cover design: Joke Herstel, Wenk blabla Proefschrift ter verkrijging van de graad van doctor aan de Technische Universiteit Delft, op gezag van de Rector
More informationMaking the title page for your dissertation a practical guide
Making the title page for your dissertation a practical guide Contents: 1. The front the basics 2. The reverse side the basics 2.1 The reverse side Adding the (co)promotor(s) and 2.2 The reverse side Adding
More informationPerceived Workplace Discrimination as a Mediator of the Relationship between Work Environment and Employee Outcomes: Does Minority Status Matter?
University of South Florida Scholar Commons Graduate Theses and Dissertations Graduate School 7-12-2010 Perceived Workplace Discrimination as a Mediator of the Relationship between Work Environment and
More informationACCESS CONTROL AND SERVICE-ORIENTED ARCHITECTURES
ACCESS CONTROL AND SERVICE-ORIENTED ARCHITECTURES PROEFSCHRIFT ter verkrijging van de graad van doctor aan de Universiteit van Tilburg, op gezag van de rector magnificus, prof.dr. F.A. van der Duyn Schouten,
More informationRegulation of hepatobiliary transport function by nuclear receptors
Regulation of hepatobiliary transport function by nuclear receptors Copyright 2004 T. Kok All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means without
More informationCUSTOMER ONLINE PURCHASE INTENTION TOWARDS AIRLINE E-TICKETING IN KLANG VALLEY CHEW YUH YIING CHONG CHOOI SUN MICHELLE SIM KAI FERN YONG SOOK HUOI
CUSTOMER ONLINE PURCHASE INTENTION TOWARDS AIRLINE E-TICKETING IN KLANG VALLEY BY CHEW YUH YIING CHONG CHOOI SUN MICHELLE SIM KAI FERN YONG SOOK HUOI A research project submitted in partial fulfillment
More informationImplementations of tests on the exogeneity of selected. variables and their Performance in practice ACADEMISCH PROEFSCHRIFT
Implementations of tests on the exogeneity of selected variables and their Performance in practice ACADEMISCH PROEFSCHRIFT ter verkrijging van de graad van doctor aan de Universiteit van Amsterdam op gezag
More informationCover Page. The handle http://hdl.handle.net/1887/36077 holds various files of this Leiden University dissertation
Cover Page The handle http://hdl.handle.net/1887/36077 holds various files of this Leiden University dissertation Author: Boekholt, Tjarda Title: Chaotic dynamics in N-body systems Issue Date: 2015-11-10
More informationPerceived Health Status after Kidney Transplantation. Jaroslav Rosenberger
Perceived Health Status after Kidney Transplantation Jaroslav Rosenberger J. Rosenberger 2006 Oxford University Press (Chapter 3) Blackwell Publishing (Chapter 4 and 5) Lippincott Williams & Wilkins (Chapter
More informationSchneps, Leila; Colmez, Coralie. Math on Trial : How Numbers Get Used and Abused in the Courtroom. New York, NY, USA: Basic Books, 2013. p i.
New York, NY, USA: Basic Books, 2013. p i. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=2 New York, NY, USA: Basic Books, 2013. p ii. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=3 New
More informationEX-POST LIABILITY RULES IN MODERN PATENT LAW. Ex-post aansprakelijkheidsregels in een modern octrooirecht
EX-POST LIABILITY RULES IN MODERN PATENT LAW Ex-post aansprakelijkheidsregels in een modern octrooirecht Proefschrift ter verkrijging van de graad van doctor aan de Erasmus Universiteit Rotterdam op gezag
More information1 of 7 31/10/2012 18:34
Regulatory Story Go to market news section Company TIDM Headline Released Number Ironveld PLC IRON Holding(s) in Company 18:01 31-Oct-2012 0348Q18 RNS Number : 0348Q Ironveld PLC 31 October 2012 TR-1:
More informationC ONTENTS. Acknowledgments
kincaidtoc.fm Page vii Friday, September 20, 2002 1:25 PM C ONTENTS Preface Acknowledgments xxi xxvii Part 1 CRM: Is It Right for Your Company? 1 Chapter 1 Commerce in the 21st Century 3 1.1 Understanding
More informationDealing with digital Information richness in supply chain Management - A review and a Big Data Analytics approach
Florian Kache Dealing with digital Information richness in supply chain Management - A review and a Big Data Analytics approach kassel IH university press Contents Acknowledgements Preface Glossary Figures
More informationEconomics of Insurance against Climate Change. W.J. Wouter Botzen
Economics of Insurance against Climate Change W.J. Wouter Botzen Promotor: prof. dr. J.C.J.M. van den Bergh Thesis committee: prof. dr. J.C.J.H. Aerts prof. dr. H. Kunreuther prof. dr. P. Rietveld prof.
More informationSAFE BUT SORRY. Theory, assesment, and treatment of pain-related fear in chronic low back pain patients
SAFE BUT SORRY Theory, assesment, and treatment of pain-related fear in chronic low back pain patients SAFE but SORRY: Theory, assessment, and treatment of pain-related fear in chronic low back pain patients
More informationNew Edge. Technology and Spirituality in the San Francisco Bay Area DORIEN ZANDBERGEN
New Edge Technology and Spirituality in the San Francisco Bay Area DORIEN ZANDBERGEN Produced by F&N Boekservice 2011, Dorien Zandbergen, Leiden, The Netherlands Front and back covers designed by Lise
More informationNearshore IT Sourcing for Small- and Medium-Sized Enterprises: An Exploratory Study of Swiss SMEs Sourcing from Russia and Ukraine
Nearshore IT Sourcing for Small- and Medium-Sized Enterprises: An Exploratory Study of Swiss SMEs Sourcing from Russia and Ukraine DISSERTATION of the University of St. Gallen, Graduate School of Business
More informationRapid user interface development with the script language Gist
RAPID USER INTERFACE DEVELOPMENT WITH THE SCRIPT LANGUAGE GIST G Groningen Dissertations in Linguistics 8 ISSN 0928{0030 Rksuniversiteit Groningen Rapid user interface development with the script language
More informationCutaneous B-cell lymphoma: classification, prognostic factors and management recommendations. Nancy J. Senff
Cutaneous B-cell lymphoma: classification, prognostic factors and management recommendations Nancy J. Senff The studies described in this thesis were financially supported by a grant from the Dutch Cancer
More informationChildhood onset MS and MS during Pregnancy
Childhood onset MS and MS during Pregnancy Rinze Frederik Neuteboom -The studies in this thesis were financially supported by Stichting MS Research -Financial support for publication: Erasmus University
More informationELECTRODYNAMICS OF SUPERCONDUCTING CABLES IN ACCELERATOR MAGNETS
ELECTRODYNAMICS OF SUPERCONDUCTING CABLES IN ACCELERATOR MAGNETS Publication of this thesis has been financially supported by Holec Ridderkerk, The Netherlands CIP-GEGEVENS KONINKLIJKE BIBLIOTHEEK, DEN
More informationCopyrighted material SUMMARY
Source: E.C.A. Kaarsemaker (2006). Employee ownership and human resource management: a theoretical and empirical treatise with a digression on the Dutch context. Doctoral Dissertation, Radboud University
More informationImplantable Cardioverter Defibrillator Treatment: Benefits and Pitfalls in the Currently Indicated Population. Carel Jan Willem Borleffs
Implantable Cardioverter Defibrillator Treatment: Benefits and Pitfalls in the Currently Indicated Population Carel Jan Willem Borleffs The studies described in this thesis were performed at the Department
More informationKnowledge Management Strategic Alignment in the Banking Sector at the Gulf Cooperation Council (GCC) Countries
Knowledge Management Strategic Alignment in the Banking Sector at the Gulf Cooperation Council (GCC) Countries A thesis submitted in fulfillment of the requirement of the degree of DOCTOR OF PHILOSOPHY
More informationMusic Business Lecturers Oxford, UK Seeking Part-time and casual appointments
Music Business Lecturers Oxford, UK Seeking Part-time and casual appointments SAE Institute is a leading global provider of education for creative media industries with a current network of over 50 Colleges
More informationStudents Conceptions of Constructivist Learning. Sofie Loyens
Students Conceptions of Constructivist Learning Sofie Loyens ISBN 978-90-8559-275-4 Copyright 2007 S.M.M. Loyens All rights reserved. No part of this thesis may be reproduced or transmitted in any form,
More informationTABLE OF CONTENT IDENTIFICATION OF CORE COMPETENCIES FOR 35 SOFTWARE ENGINEERS
TABLE OF CONTENT DECLARATION BY THE SCHOLAR SUPERVISOR S CERTIFICATE ACKNOWLEDGEMENTS ABSTRACT LIST OF FIGURES LIST OF TABLES iv vi xiv xvi xviii xix CHAPTER-1 INTRODUCTION 1 1.1 BASIS FOR THE NEED FOR
More informationvoorwerk 25-08-1999 14:03 Pagina 1
voorwerk 25-08-1999 14:03 Pagina 1 Two-handed interaction in computer supported 3D conceptual modeling voorwerk 25-08-1999 14:03 Pagina 2 ISBN 90-9013038-1 Layout: Cover: Concept: Layout and design: Computer
More informationGODADDY INC. CORPORATE GOVERNANCE GUIDELINES. Adopted as of February 3, 2015
GODADDY INC. CORPORATE GOVERNANCE GUIDELINES Adopted as of February 3, 2015 The following corporate governance guidelines have been adopted by the Board of Directors (the Board ) of GoDaddy Inc. (the Company
More information(i) The program shall prepare candidates who are familiar with the historical foundations of gifted and talented education;
Effective May 15, 2014 505-3-.90 GIFTED IN-FIELD EDUCATION ENDORSEMENT PROGRAM (1) Purpose. This rule states field-specific content standards for approving endorsement programs that prepare individuals
More informationWorkflow Administration of Windchill 10.2
Workflow Administration of Windchill 10.2 Overview Course Code Course Length TRN-4339-T 2 Days In this course, you will learn about Windchill workflow features and how to design, configure, and test workflow
More informationRegulatory Story. RNS Number : 8343I. DCD Media PLC. 08 July 2013. TR-1: NOTIFICATION OF MAJOR INTEREST IN SHARES i
1 of 7 25/11/2013 11:51 Regulatory Story Go to market news section Company TIDM Headline Released DCD Media PLC DCD Holding(s) in Company 15:19 08-Jul-2013 8343I15 RNS : 8343I DCD Media PLC 08 July 2013
More informationon the transfer of personal data from the European Union
on the transfer of personal data from the European Union BCRsseptembre 2008.doc 1 TABLE OF CONTENTS I. PRELIMINARY REMARKS 3 II. DEFINITIONS 3 III. DELEGATED DATA PROTECTION MANAGER 4 IV. MICHELIN GROUP
More informationPhD Regulations. enacted by order of the Doctorate Board, February 14, 2014
PhD Regulations enacted by order of the Doctorate Board, February 14, 2014 3 PhD Regulations Contents I. General Provisions 5 II. The PhD candidate 6 III. The Graduate School 7 IV. The PhD thesis supervisor
More informationPhotorefractivity in polymers
Photorefractivity in polymers George G. Malliaras Photorefractivity in Polymers George G. Malliaras Ph.D. Thesis University of Groningen, The Netherlands November 1995 ISBN 90-367-0569-x RIJKSUNIVERSITEIT
More informationINDEX A acceptance 23, 24 account management 73 action 38, 51 activity 49, 64, 65 actor dimension 17, 67 adapt 49, 52 add 30 adoption 145 advantage 64 aggregated level variable 92 aggregation level 2,
More information1. Who can use Agent Portal? 2. What is the definition of an active agent? 3. How to access Agent portal? 4. How to login?
1. Who can use Agent Portal? Any active agent who is associated with Future Generali Life Insurance Company Limited can logon to Agent Portal 2. What is the definition of an active agent? An agent, whose
More informationImplementation Plan: Development of an asset and financial planning management. Australian Capital Territory
Implementation Plan: Development of an asset and financial planning management framework for TAMS Australian Capital Territory NATIONAL PARTNERSHIP AGREEMENT TO SUPPORT LOCAL GOVERNMENT AND REGIONAL DEVELOPMENT
More informationin Counseling A Guide to the Use of Psychological Assessment Procedures Danica G. Hays
Assessment in Counseling A Guide to the Use of Psychological Assessment Procedures Danica G. Hays AMERICAN COUNSELING ASSOCIATION 5999 Stevenson Avenue Alexandria, VA 22304 www.counseling.org Assessment
More informationStratex International Plc ('Stratex' or 'the Company') Holdings in Company
Regulatory Story Go to market news section Company TIDM Headline Released Stratex International PLC STI Holding(s) in Company 17:30 04-Feb-2010 7233G17 RNS : 7233G Stratex International PLC 04 February
More informationIntroduction to Windchill Projectlink 10.2
Introduction to Windchill Projectlink 10.2 Overview Course Code Course Length TRN-4270 1 Day In this course, you will learn how to participate in and manage projects using Windchill ProjectLink 10.2. Emphasis
More information360 0 Performance Appraisal
360 0 Performance Appraisal B Ruth Sunitha Dept. of Business Management St. Martin s PG College of Technology Hyderabad, India rithsunithabusi@gmail.com Abstract 360-degree performance appraisal process
More informationNyenrode PhD and EDP Rules and Regulations
Nyenrode PhD and EDP Rules and Regulations SECTION 1 GENERAL PROVISIONS Article 1 Legal title Article 2 Definitions SECTION 2 REGISTRATION Article 3 Registration Article 4 Fees and expenses SECTION 3 SUPERVISION
More informationConsolidated Annual Report of the AB Capital Group for the financial year 2008/2009. covering the period from July 1, 2008 to June 30, 2009
Consolidated Annual Report of the AB Capital Group for the financial year 2008/2009 covering the period from July 1, 2008 to June 30, 2009 Selected financial data converted to EUR SELECTED FINANCIAL DATA
More informationLEERSTIJLEN EN STUREN VAN LEERPROCESSEN IN HET HOGER ONDERWIJS. Naar procesgerichte instructie in zelfstandig denken
LEERSTIJLEN EN STUREN VAN LEERPROCESSEN IN HET HOGER ONDERWIJS Naar procesgerichte instructie in zelfstandig denken PROEFSCHRIFT ter verkrijging van de graad van doctor aan de Katholieke Universiteit Brabant,
More informationDeclaration to be submitted by directors in the Applicant Company 1
Form SNBFI/D1 Name of the Applicant Company: Declaration to be submitted by directors in the Applicant Company 1 1. Personal Details 1.1 Full name: 1.2 National Identity Card number: 1.3 Passport number:
More informationRIJKSUNIVERSITEIT GRONINGEN EXPORT NETWORKING CHALLENGES AND OPPORTUNITIES FOR MANUFACTURING FIRMS FROM DEVELOPING COUNTRIES: THE CASE OF ERITREA
RIJKSUNIVERSITEIT GRONINGEN EXPORT NETWORKING CHALLENGES AND OPPORTUNITIES FOR MANUFACTURING FIRMS FROM DEVELOPING COUNTRIES: THE CASE OF ERITREA Proefschrift ter verkrijging van het doctoraat in de Bedrijfskunde
More informationBusiness Information Systems and Technology
Business Information Systems and Technology A primer Brian Lehaney, Phil Lovett and Mahmood Shah Routledge Taylor & Francis Group LONDON AND NEW YORK Contents List of case studies xii List of figures xiii
More informationAUSTRALIA S BROKEN HOUSING SYSTEM
Cost of living The cost of housing is the single biggest cost of living issue in Australia today. Compared to other expenditure items, housing costs comprise the biggest share of household budgets accounting
More informationA COLLECTION OF PROBLEMS IN CREDIT RISK MODELING. Konrad Banachewicz
A COLLECTION OF PROBLEMS IN CREDIT RISK MODELING Konrad Banachewicz VRIJE UNIVERSITEIT A COLLECTION OF PROBLEMS IN CREDIT RISK MODELING ACADEMISCH PROEFSCHRIFT ter verkrijging van de graad Doctor aan
More informationHi iv. Declaration Certificate Acknowledgement Preface. List o f Table. List o f Figures. viii xvi xvii. 1.1 Introduction 1
Declaration Certificate Acknowledgement Preface. List o f Table. List o f Figures Hi iv V viii xvi xvii Chapter 1 Introduction 1-13 1.1 Introduction 1 1.2 Statement of the Problem 3 1.2.1 Terms used in
More informationFINAL JOINT PRETRIAL ORDER. This matter is before the Court on a Final Pretrial Conference pursuant to R. 4:25-1.
SUPERIOR COURT OF NEW JERSEY MIDDLESEX COUNTY:LAW DIVISION Docket No. Plaintiff(s), v. Defendant(s). FINAL JOINT PRETRIAL ORDER This matter is before the Court on a Final Pretrial Conference pursuant to
More informationM.A. Mental Health Counseling. Required
SOUTHEAST MISSOURI STATE UNIVERSITY DEPARTMENT OF EDUCATIONAL LEADERSHIP AND COUNSELING COURSE SYLLABUS Title of Course: Foundations of Mental Health Counseling (3 cr) Course No. CP 640 Revised Spring
More informationRegulation On Attainment of Doctor of Sciences Degree at SEEU (PhD)
According to article 118 of the Law on Higher Education of Republic of Macedonia; articles 60, 68 and 69 of SEEU statute ; based on decision of Council of Teaching and Science of SEEU of date April 12th
More informationThe Impact of Corporate Venture Capital
Timo B. Poser The Impact of Corporate Venture Capital Potentials of Competitive Advantages for the Investing Company Deutscher Universitats-Verlag IX Table of contents List of illustrations List of tables
More informationFactors Influencing the Adoption of Biometric Authentication in Mobile Government Security
Factors Influencing the Adoption of Biometric Authentication in Mobile Government Security Thamer Omar Alhussain Bachelor of Computing, Master of ICT School of Information and Communication Technology
More informationTHE COMPLETE PROJECT MANAGEMENT METHODOLOGY AND TOOLKIT
THE COMPLETE PROJECT MANAGEMENT METHODOLOGY AND TOOLKIT GERARD M. HILL CRC Press Taylor & Francis Group Boca Raton London New York CRC Press is an imprint of the Taylor & Francis Croup, an informa business
More informationDepartment of Health, Aging & Society. PhD Social Gerontology Handbook
Department of Health, Aging & Society PhD Social Gerontology Handbook 2015-2016 McMASTER UNIVERSITY DEPARTMENT OF HEALTH, AGING & SOCIETY Ph.D. IN SOCIAL GERONTOLOGY This Handbook covers the period from
More informationPG DIPLOMA IN GLOBAL STRATEGIC MANAGEMENT LIST OF BOOKS*
PG DIPLOMA IN GLOBAL STRATEGIC MANAGEMENT LIST OF BOOKS* Paper I: INTERNATIONAL BUSINESS ENVIRONMENT Global Business Environment (ICMR Publication Textbook) [Ref. No: GBE 11 2K4 23] [ISBN: 81-7881-693-8]
More informationPorta Communications Plc Holding(s) in Company
16 th December 2013 Porta Communications Plc Holding(s) in Company For filings with the FCA include the annex For filings with issuer exclude the annex TR-1: NOTIFICATION OF MAJOR INTEREST IN SHARES i
More informationThe Influence of Human Resource Management Practices on the Retention of Core Employees of Australian Organisations: An Empirical Study
The Influence of Human Resource Management Practices on the Retention of Core Employees of Australian Organisations: An Empirical Study Janet Cheng Lian Chew B.Com. (Hons) (Murdoch University) Submitted
More informationI. The Role of the Board of Directors II. Director Qualifications III. Director Independence IV. Director Service on Other Public Company Boards
Corporate Governance Guidelines The Board of Directors (the Board ) of (the Corporation ) has adopted these governance guidelines. The guidelines, in conjunction with the Corporation s articles of incorporation,
More informationAn Investigation into the Reputation of a Public Hospital
An Investigation into the Reputation of a Public Hospital A Thesis Submitted in Fulfilment of the Requirements for the Masters Degree in Business Studies by Research Waterford Institute of Technology Rita
More informationDealer Tutorial. Uplink Customer Service 1-888-9UPLINK sales@uplink.com. 2010 Uplink Security, LLC. All rights reserved.
Welcome to the u-traq Dealer Tutorial Uplink Customer Service 1-888-9UPLINK sales@uplink.com 2010 Uplink Security, LLC. All rights reserved. Table of Contents I. Device Overview Introduction to u-traq
More informationINSURANCE IN. Historical Development, Present Status and Future. Challenges
INSURANCE IN ETHIOPIA Historical Development, Present Status and Future Challenges Hailu Zeleke August 2007 TABLE OF CONTENTS PAGE ACKNOWLEDGEMENTS vi ACRONYMS vii INTRODUCTION viif CHARTER 1: RISK - MEANING
More informationCommon Focus Point Technology
Common Focus Point Technology Proefschrift ter verkrijging van de graad van doctor aan de Technische Universiteit Delft, op gezag van de Rector Magnificus, Prof. dr. ir. J. Blaauwendraad in het openbaar
More informationAccreditation in Higher Education - an introduction -
Confédération des Conférences des Recteurs de l'union Européenne Confederation of European Union Rectors' Conferences Aarlenstraat 39-41 rue d Arlon B-1000 Brussels Tel.: (32) 2 2305544 Fax:(32)2 2305751
More informationProgram Learning Objectives
Geographic Information Science, M.S. Majors in Computational Geosciences. 2012-201. Awase Khirni Syed 1 *, Bisheng Yang 2, Eliseo Climentini * 1 s.awasekhirni@tu.edu.sa, Assitant Professor, Taif University,
More informationTo define and explain different learning styles and learning strategies.
Medical Office Assistant Program Overview The Medical Office Assistant program prepares students for entry-level employment as a medical office assistant. It discusses the fundamentals of medical terminology,
More informationLIST OF CONTENT. 1. Different types of national instructional programmes 1. 2. Admission requirements for the national instructional programmes 1
LIST OF CONTENT Section Page No. Introduction iii Definitions iv Concessions vi Curriculum Documents vii 1. Different types of national instructional programmes 1 2. Admission requirements for the national
More information