elearning COURSE BROCHURE

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1 elearning COURSE BROCHURE 2015 ealliance works in partnership with industry expert, Jenison Digital Learning, to provide a comprehensive catalogue of off-the-shelf learning resources that are designed to develop the knowledge and skills of employees and in turn improve the overall effectiveness of your organisation. These elearning resources are SCORM 1.2 compliant and can be deployed through either our ealliance SkillsServe or Learn and Grow platforms. Alternatively they may be deployed through your own existing LMS. We also provide a course hosting service via the web, enabling non-lms users to access our resources. In addition to your pc or laptop, these courses can be viewed on your mobile device. The courses are available individually or as part of a larger training pathway or development programme with a range of flexible purchasing options. Please contact us for more details.

2 CATALOGUE MANAGEMENT MILESTONES Find out more about ealliance s vast courseware catalogue by looking at the four sectors of our learning content. MANAGEMENT & LEADERSHIP COACHING & PERFORMANCE CHANGE MANAGEMENT COMMUNICATION & LITERACY Management & Leadership are not the same thing but they are linked and complementary. Our library of resources supports employee development and can make the difference between success and failure. Coaching & Performance training gives managers the confidence to develop employee s skills, knowledge and abilities. This training area is designed to increase self-sufficiency and high level performance. Embracing change is vital to successful transition in an ever changing business environment. Our Managing Change series provides the understanding and skills to address the challenges that change inevitably brings. Effective communication is key to both personal and organisational success. Whether it is face-to face presentation skills or professional report writing, our resources provide essential learning.

3 SHAPERS MANAGEMENT MILESTONES COURSES: 52 AVERAGE COURSE DURATION: 1 HOUR Accelerate your managers development with motivational online training. Shapers is a portfolio of enriching and visually stimulating learning that delivers a highly focused, flexible and motivational suite of resources. The learning experience that is delivered through the 52 courses is done so via both video scenarios and audio, thereby retaining user interest whilst also provoking thought. The high quality video effectively illustrates key learning outcomes and ensures that users can visualise and understand the meaning of the courses, significantly increasing the probability of them retaining the key messages and practices, and therefore of transferring them to the workplace. Video Elements / Videos are included in some of the courses Higher Management / Aimed at higher management roles Strategic learning objectives that Shapers have been used to achieve include: Ensuring comprehensive matching against the development requirements mapped out in a management development programme or competency framework. Enabling your managers to learn through example, with video demonstrations of key management and communication skills Reinforcing existing learning and development programmes with the rich and engaging library of content, and Providing a library of resources for new managers to tackle their roles more effectively from day one. Some of the course groups include: Advanced Communication Smarter Communication Essential Communication How to Make Agreements Work Problem Solving for Decision Makers Managing a New Team Creating Positive Working Relationships Improving Individual Performance Managing Yourself

4 ESSENTIALS MANAGEMENT MILESTONES The portfolio s UK audio voiceover keeps the user s attention and enhances the overall learning experience & strategic learning objectives that the Essentials portfolio has been used to achieve include: COURSES: 43 AVERAGE COURSE DURATION: 60 MINS Provide staff with online access to core knowledge and skills training. Essentials is a portfolio of learning and development courses designed to provide staff with access to resources to build or enhance on their existing skill set: supervisors and new aspiring and middle managers can learn how they approach and undertake their day-to-day workplace activities. Junior/Middle Management / Useful for a range of employees Some of the course groups include: The 43 courses are granular and last around 60 minutes; they are designed to enable a dip in and dip out approach to learning, thereby enabling them to be accessed around users day-to-day responsibilities. They are very easy to navigate and offer a high degree of feedback and user interaction, via the use of extensive questions through to a useful Check My Understanding feature. Helping new managers learn the skills to succeed in a new role. Ensuring supervisors and developing managers learn and undertake key management concepts. Enabling managers to learn how to manage and develop people and relationships. Enabling developing managers to learn to manage their time, tasks, responsibilities and team. Providing aspiring managers with the key skills to evolve as effective managers. Bite Size Courses / Smaller courses available Communication Skills Leadership Skills Literacy Skills Personal Development Understanding Budget and Finance

5 PATHWAYS MANAGEMENT MILESTONES The courses are designed so users can exit before they complete the course, and when they return the reflective notepad feature comments hey had inserted are retained; additionally, the courses are complemented by a series of 62 single slide Nudges to provide a library of quick reference material. COURSES: 51 AVERAGE COURSE DURATION: 30 MINS Reflective / Reflection is the main feature of the Pathways range Pathways is a portfolio of short learning and development courses designed to realise the full potential of middle and senior management: the portfolio was originally designed as a suite of resources for a high street brand to provide its senior management team with resources to more effectively undertake their roles. Some of the course groups include: The integral reflective notes feature ensure that users don t just page turn the courses but are encouraged to actively think about how the subject matter can be applied to their role. Staff are encouraged to contextualize and apply the learning to try and ensure their behaviour patterns change as a result of accessing the courses. Nudges / One slide courses to act as reminders Business Skills Coaching Developing Performance Leadership Skills Managing Change Team Development

6 INSIGHTS MANAGEMENT MILESTONES Selling is a crucial part of many job roles. By utilising the videos in these short, sharp, intuitive courses in your employees learning programmes, you will encourage effective use of selling behaviours. COURSES: 8 AVERAGE COURSE DURATION: 30 MINS The courses in this range are: Video/ Videos are included in all of the courses The 8 titles that make up this series are suitable for all staff and utilise high quality videos to illustrate key learning objectives via practical examples and scenarios. High quality sales based videos delivered to the desktop and tablet environment Interspersed with audio the user is encouraged to think about how the subject matter impacts on them in the workplace and includes subject like I m A Customer, Sell Me Something and Satisfying Customer Needs. All Staff / Courses suitable for all staff in an organisation Speaking and Listening Active Body Language Questioning Skills Preparing for Presentations Giving a Presentations Influencing Skills Supporting Skills for Influencing

7 CATALOGUE THE BOTTOM LINE SALES COURSES Find out more about ealliance s vast courseware catalogue by looking at the four sectors of our learning content. SALES BASED ONLINE LEARNING When it comes to making sales, everyone in the company contributes. This range of sales focused courses not only improves salesperson specific skills but investigate how every employee can help secure new customers; and how they can avoid putting clients off.

8 SALES SKILLS THE BOTTOM LINE COURSES: 3 AVERAGE COURSE DURATION: 1 HOUR Defined Sections / Easy to use menuing system Enable employees to access sales learning content everywhere through ealliance s simple and intuitive interface. The courses enable users to dip in and out of course content whenever it is suitable. The courses cover areas such as Feedback, Working in Sales Teams and Customer Care. Anyone who has been involved in sales for even a short time will know that success does not come overnight. It takes experience, planning, and a lot of determination to be in the right place with the right product or service at the right time. Just getting to meet your customer is much more than a matter of luck. Yet even then, no sale is a foregone conclusion. The courses in this range will help the salesperson to master a range of vital skills at all stages of the sales process. The courses in this range are: Teach employees the importance of selling through online courses. The ability to sell is a pivotal attribute for employees to have throughout the workplace environment. These three in depth courses cover the vital segments associated with the act of selling. Extensive / Deep engaging learning Communicating with the Customer Managing Yourself Understanding Your Customer

9 MAKE THE DIFFERENCE THE BOTTOM LINE WHO KILLED THE... THE BOTTOM LINE COURSES: 8 AVERAGE COURSE DURATION: 30 MINS The 8 titles that make up this series include Satisfying Customer Needs, that follows the journey a travel agent follows when confronting 3 very different customers and A Problem Owned Is A Problem Solved that ask learners to consider how they see their customers and if poor customer service is someone s else s fault who should look to resolve it? Defined Sections/ Easy to use menuing system The courses in this range are: A Problem Owned is a Problem Solved I m a Customer, Sell me Something Napkins to your Right Read My Lips, Watch My Body, Look Me In The Eye Satisfying Customer Needs So Why Doesn t Management Tell Us What To Do? What s Teamwork Got To Do With Widgets? Who Scored the Goal? COURSES: 2 AVERAGE COURSE DURATION: 40 MINS The two resources that make up this suite, Who Killed the Customer & Who Killed the Sale, focus on the issue of internal customer care and highlights the actions required to build and maintain good relations with internal customers whereas Who Killed the Sale helps the learner understand that everyone has a customer, whether internal or external, and the effects of poor customer care. Defined Sections/ Easy to use menuing system The courses in this range are: Who Killed the Sale? Who Killed the Customer? High quality sales based videos delivered to the desktop environment Educate your team on the subject of customer care in relation to sales. All the titles are suitable for all staff and combine high quality videos to illustrate key learning objectives via practical examples and scenarios, along with voice overs to provoke the user into thinking about how the subject matter impacts on them in the workplace. Extensive / Deep engaging learning Both of these courses are modular, benefit from video using scenarios that learners will be able to relate to and a useful notes feature that will enable them to reflect and keep a record of their behaviour patterns in relation to the learning outcomes. Extensive / Deep engaging learning

10 CATALOGUE THE WORKPLACE LEGISLATION Find out more about ealliance s vast courseware catalogue by looking at the four sectors of our learning content. LEARNING FOR THE WORKPLACE Our series of Compliance learning resources are increasingly being used by organisations to cover these key training areas: Equality & Diversity, The Bribery Act, Data Protection, Treating Customers Fairly, Anti Money Laundering and Health.

11 EQUALITY & DIVERSITY THE WORKPLACE HEALTH & SAFETY THE WORKPLACE COURSES: 12 AVERAGE COURSE DURATION: 30 MINS Accredited / Course accredited by T.E. Law Managing Equality & Diversity is a very real challenge for managers and employees in today s workplace. With differences in gender, age, social, religion and sexuality, allied to differing lifestyle choices, values and behaviours, it is clear that organisations need to ensure that staff have access to resources to ensure they understand and recognise the importance of equality in the workplace. Teach employees the subject of Equality and Diversity through extensive online courses. The Equality Act 2010 legally protects people from discrimination in the workplace and in wider society. It requires equal treatment in access to employment as well as private and public services, regardless of the protected characteristics of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex, and sexual orientation. The 10 titles that make up this suite cover these areas and help organisations to ensure that staff have access to resources so they understand and recognise their responsibilities and the importance of equality in the workplace. The courses in this range are: Age Disability Gender Reassignment Marriage and Civil Partnership Preganancy and Maternity Race Religion or Belief Sex Sexual Orientation Overview COURSES: 8 AVERAGE COURSE DURATION: 120 MINS Health and Safety is one of the most important subjects that need to be addressed in the workplace and we have modified, improved and re-energised our suite of 8 Health & Safety titles and corresponding tests. This project incorporated 2 strands: initially we worked through the titles to ensure their contents were in line and reflected existing legislation and we then took the opportunity to significantly improve the look, feel and interactivity of the courses. Titles include Slips, Trips and Falls along with Electricity and Fire and all come with a corresponding test: they can be launched and tracked via the ealliance LMS CheckPoint or alternatively, if the client has an existing platform, we can, as with all of the library, provide content only. Defined Sections / Easy to use menuing system Extensive / Deep engaging learning The courses in this range are: Health and Safety Display Screen Equipment Dangerous Substances Electricity Fire First Aid Manual Handing Slips, Trips and Falls

12 DATA PROTECTION THE WORKPLACE The courses in this range are: BRIBERY & SUSTAINABILITY THE WORKPLACE COURSES: 13 AVERAGE COURSE DURATION: 20 MINS Legislation / Up to date information The Data Protection Act 1998 sets out rules for processing personal information. It applies to some paper records as well as those held in electronic form. The Act gives individuals certain rights. It imposes obligations on those who record and use personal information to be open about how tha information is used and requires them to follow the eight data protection principles. Keep your employees up to date with the latest legislation regarding Data Protection in the Workplace. The Data Protection Act controls how personal data is used by organisations, businesses or the government. Everyone who is responsible for using data has to follow strict rules called data protection principles. The suite of titles from ealliance covers the 8 principles, exemptions and conditions for processing. subject matter impacts on them in the workplace. Overview Conditions for Processing Exemptions Principle 1 - Processing Principle 2 - Purpose Principle 3 - What type of data? Principle 4 - Accuracy of data Principle 5 - Kept only when necessary Principle 6 - Processing due to individual rights Principle 7 - Securing data Principle 8 - Transfer of data Summary COURSES: 2 AVERAGE COURSE DURATION: 40 MINS Sustainability Course Sustainable Development cannot be achieved by one nation alone. It cannot be achieved in only one sphere such as the economic sphere. It will require types of partnership never before witnessed in human history. Walking the Talk, WBCSD, 2002 Legislation / Up to date information Keep your employees up to date with the latest legislation regarding Bribery and Sustainability. These courses can help employees understand what constitutes bribery, become aware of anti-bribery policies, understand how Sustainability affects the workplace and acknowledge key actions that can help reduce carbon emissions. Bribery Course Bribery blights lives. Its immediate victims include firms that lose out unfairly. The wider victims are government and society, undermined by a weakened rule of law and damaged social and economic development. At stake is the principle of free and fair competition, which stands diminished by each bride offered or accepted. The courses in this range are: Bribery Sustainability Kenneth Clarke, Secretary of State for Justice, 2010

13 CATALOGUE IT SKILLS MS OFFICE Find out more about ealliance s vast courseware catalogue by looking at the four sectors of our learning content. LEARNING MICROSOFT OFFICE PROGRAMS Our simulation driven Microsoft Office training portfolio provides all staff, irrespective of their IT skills, with a comprehensive, easy to use suite of learning resources for a broad range of end user IT applications.

14 WINDOWS 10 IT SKILLS COURSES: 5 AVERAGE COURSE DURATION: 20 MINS Fully Interactive / Simulation courses Following the recent release of Windows 10, ealliance are proud to showcase our brand new course range to help you get to grips with the latest Microsoft operating system. All the courses are fully interactive, replicating the popular creative design of our Office 2013 range. Video Tutorials / Various methods of learning all in one product Want to learn how to utilise the Start Menu and explore Microsoft Edge? Want to meet Cortana and learn how to navigate through multiple desktops and tasks? Do you want to learn how to get the most out of your Windows 10? With 5 fully interactive courses equipped with video tutorials and over 100 minutes of training, upgrading to Windows 10 couldn t be easier. One Course - All Devices / Deep engaging learning

15 OFFICE 2013 IT SKILLS COURSES: 99 AVERAGE COURSE DURATION: 40 MINS Fully Interactive / Simulation courses Video Tutorials / Various methods of learning all in one product With outstanding contributions from leading industry professionals and recommendations from our valued customers, Jenison is proud to release the stunning new Microsoft Office IT Range. After the successful release of the Microsoft 2007 and 2010 Ranges, the next generation of IT courses offer fully interactive training, meeting the evolving requirements of today s IT users. Get up to date with Windows latest operating system. One Course - All Devices / Deep engaging learning

16 OFFICE 2010 IT SKILLS COURSES: 99 AVERAGE COURSE DURATION: 40 MINS Designed with the end user in mind, the courseware is easy to use for both comprehensive, new to the application skill-building right through to being accessible as a resource tool for flexible, as-and-when access. The courses use interactive simulations to give users opportunities to learn by doing, and covers Microsoft Office through to ECDL Syllabus 5. Microsoft Office content teaches the features and navigation of Office applications (Word, Excel etc) while ECDL ensures staff have a recognised level of understanding in relation to PCs and the applications that can be run on them. Menu / Easy to use menuing system Strategic learning objectives that the Impetus portfolio has been used to achieve include: Providing a large, dispersed workforce with access to a suite of online resources required to make a comfortable skills the transition from using Office 2007 on the desktops to deploying Office Ensuring that all staff in the organisation are provided with a just in time resource to access as and when they have a requirement for Microsoft Office training. Providing corporate benchmarking of staff in relation to levels of IT skills by delivering the courses over a Learning Management System. Improving workplace effectiveness by quickly and easily providing answers in relation to the applications staff use on a day to day basis. Decreasing the level of IT help desk support required by staff as they learn to use the Impetus courses as a first port of call for questions in relation to their desktop applications. The course groups in this range are: Word Beginners Word Intermediates Excel Beginners Excel Intermediates PowerPoint Beginners PowerPoint Intermediates Outlook Beginners Outlook Intermediates Extensive / Deep engaging learning

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