UAMS Physician Relations. This is our team

Transcription

1 UAMS Physician Relations This is our team

2 UAMS Physician Relations A national reputation for excellence Melanie Meyer Past-President Past-Board of Directors Carla Alexander Board of Directors *AAPL 500+ members from 47 states

3 College of Medicine s Associate Staff 800 Top Referring Physicians Physician Relations annually visit their clinics Referral resources are provided Visit comments are reported to campus leadership

4 Quick Reference for Referring Physicians 12 page referral resource guide developed by Physician Relations Mailed annually state-wide Provided during Associate Staff visits & at medical meetings

5 Physician Medical Meetings 2014 Schedule Critical Care & Emergency Medicine RASCO Symposium Arkansas Trauma Update Perinatal Conference Arkansas Medical Society Diamond Conference Arkansas Academy of Family Practice American Association of Physician Liaisons Arkansas Osteopathic Medical Association Arkansas Chapter American College of Surgeons Annual Lung Cancer Conference Diabetes Update Family Medicine Update Physician Relations represents UAMS at medical meetings

6 Referring Physician Complaints Physician Relations triages non-risk management complaints If we contact you, remember: Please don t kill the messenger Be helpful Resolve the issue quickly Stay calm when heads spin

7 Marketing to Referring Physicians We can help! CME Outreach Program Announcement postcards & letters to referring physicians The Consult UAMS bi-monthly newsletter Mailed to Arkansas physicians, faculty & residents It includes: A cover story, news briefs, accolades, physician profile, a medical case study quiz of the month & CME

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12 Websites for Referring Physicians and Faculty

13 Contact your business manager if you are not listed correctly in the online directory

14 Outreach CME Program Consider Participating! UAMS physicians travel Arkansas Teaching procedures Discussing difficult cases Rounding with referring physicians 3-4 topics to:

15 Medical Records Billing Referring Physician Database All external physician data centralized & synchronized through Physician Relations ,765 updates Epic Med Staff Office & Billing Physician Relations Inpatient Outpatient Registration

16 Provides referring physicians internet access to UAMS medical records for patient visits through May 2014 is transitioning to EpicCare Link during mid-to-late 2014 Developed & implemented by Physician Relations 2,700+ physicians enrolled

17 On-line Call Schedule Search by: Day view Physician Department New functionality allows you to flag when you are out Developed & implemented by Physician Relations

18 UAMS Physician Call Center 866-UAMS-DOC or There are three options for callers: Appointment Center Physician Call Center for Transfers & Consults RN Staffed, 24/7 Hospital Operators & Clinics Developed & implemented by Physician Relations

19 Referring Physician Communication 2010 The College of Medicine s Referring Physician Advisory Board identified outpatient communication as being poor Physician Relations & faculty leadership developed and implemented the RapidFax system to send outpatient notes from an easy-to -use queue Physician Relations conducts audits for: o Faxing volumes o HIPAA breaches 0 Outpatient communication on file in referring physicians clinics 0 The accuracy of inpatient referring & PCP data in the system 2014 Based upon auditing results, communication to referring & primary care physicians is now automated in Epic for new and return patients (Physicians no longer need to work a queue to send communication)

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24 What s New in 2014 Enhancing physician visitation reporting Updating & improving online appointment scheduling Transitioning referring physician updates to Epic Converting MDLink to EpicCareLink Rolling out Care Everywhere

25 Please feel free to contact me for assistance Thank You! Melanie Meyer Director, UAMS Physician Relations or