STINGRAY III POINT-OF-SALE SYSTEM

Transcription

1 STINGRAY III POINT-OF-SALE SYSTEM

2 THE ADAPTABLE THE ANATOMY OF A POS MAKEOVER POSFROM THE LEADERS in RUGGED The Stingray III is built to address two realities of today s retail and food service industries: change will only accelerate and style matters, especially at the point of purchase. We used a modular design, built on a common platform, to create a POS system that can stay current in the face of mobile payments and shifting business requirements. With Stingray III, you can change operator screens, add consumer displays and reconfigure its profile on the fly. We stripped away the uninviting wall of industrial-strength POS from previous machines and replaced it with sleek styling, a minimal footprint and touch screen ease that make Stingray III the perfect companion for everything from haute boutiques to big-box retailers. Of course, at its core, Stingray III is still a Panasonic workhorse that can shrug off the soda spills and airborne grease of the busiest quick service restaurant. PLAYS ALL THE ANGLES The display tilts for easy access to ports and swivels to make way for closer interactions with customers. HIGHLY CONFIGURABLE Choose from a range of processors, operator touch screens and customer display options. MOUNT IT HIGH, MOUNT IT LOW Or somewhere in between. You have a wide range of options, including low-profile stands, pedestals and fixed wall mounts. BRAND-BUILDING DESIGN Whether you need to elevate your existing brand or are looking for a POS system that provides a sophisticated experience for a fashion-forward brand, the Stingray III has the modern styling you need. SMALL FOOTPRINT With a footprint just over 9 1/2 x 9 1/2, the Stingray III requires 25% less counter space than previous models. NONSTOP PERFORMANCE Every component is engineered for continuous use. No detail was overlooked in our drive to make the most reliable POS possible from the screws that anchor the hinge, to the seals on the LCD. EASY ON THE EYES, EVEN EASIER TO CLEAN The sleek, thin-bezel design brings a modern aesthetic to the counter with a sealed surface that is simple to clean. HANDS-ON CUSTOMER EXPERIENCE The optional customer-facing touch screen display lets customers make their own selections and respond to real-time promotions. The included 720p HD camera captures demographics or security data. SPILL-PROOF, DUST-RESISTANT Our engineers designed the Stingray III to withstand spills, airborne grease and rough handling. The IP52-rated display/ CPU module resists particulates and can take a direct spray of soda. LEGACY READY The Stingray III is backward compatible with your older peripherals, so you can put your current hardware investment to work with a new POS. SINGLE CHASSIS PLATFORM The entire lineup shares a common interchangeable design built around a purpose-built CPU/touch screen module, so you can mix, match and add components as your business needs change. BUILT TO HOT SWAP Screen/CPU modules and hard drives pop off for fast changes no tools required so you can switch out hardware and be up and ruing in minutes. DOWN UNDER PORTS Placing the IO panel underneath the screen protects it from spills and makes cable routing easier and cleaner. STATE-OF-THE-ART SECURITY Optional encrypted card reader and biometric lockout make this the most secure Panasonic POS in history. Build It Your Way We designed the Stingray III platform for maximum flexibility, so you can mix, match and build the right POS for your application needs. PROCESSOR ELITE: Fan-cooled Intel Core i5-4590t vpro Processor PRO: Fan-cooled Intel Pentium Processor G3320TE LITE: Fanless Intel Celeron Processor N2930 CUSTOMER-FACING SCREEN OPTIONS PRIMARY SCREEN OPTIONS 15-inch LED resistive touch panel 15-inch LED projected capacitive touch panel 17-inch LED resistive touch panel FORM FACTOR Two-line, 20-character VFD Upright 12-inch LCD with 720p HD camera, optional resistive touch panel Low-profile OPERATING SYSTEM Wall mount Microsoft software Windows operating system Embedded (7 Pro through 8.1 Pro) 2 3

3 Services and Support We provide services and support a la carte so we can tailor them to your exact needs. Choose a lean service contract to protect against hardware failure or outsource design, deployment and long-term admin needs to us, so you can focus on managing your business instead of troubleshooting technology. SERVICES Technology Consulting Solutions Architecture Project Management Site Surveys Installation Technical Training Managed IT Services SUPPORT 24/7 Help Desk Warranty Service Advance Exchange Warranties Onsite Repairs Depot Repairs Custom Service Portals Service Response Analysis & Reporting Call on Panasonic The Stingray III is just one of the many building blocks we deploy in our comprehensive point-of-sale solutions. From peripherals and mobile POS machines, to integrated surveillance systems that capture every sale, Panasonic hardware is the transactionprocessing foundation for some of the world s leading restaurants and retailers. Whether you are considering incremental upgrades or building out new locations across the country, Panasonic can be your single source for equipment, systems design, installation and longterm support. You can count on us for objective technology consulting, precision deployments and the industry s most reliable electronics hardware Panasonic Corporation of North America. All rights reserved. Stingray III _1/15 CONTACT US us.panasonic.com/stingray3 4

4 STINGRAY III n Sleek, modern design cues n Shared-platform chassis with three Intel processor configurations n Modular, hot swap design for tool-free repairs n IP52-rated touch screen / CPU module withstands direct spills of liquid n Pedestal, low-profile and wall-mountable configurations n Screen tilts and swivels 15 n 15" or 17" operator touch screen n Optional 12 customer-facing touch screen with HD camera n Dust- and grease-resistant ventilation THE STINGRAY III POINT-OF-SALE SYSTEM THE ADAPTABLE POS FROM THE LEADERS IN RUGGED Built on a modular, shared-chassis design, JS970 Stingray III POS can expand and adapt as your business evolves. With sleek aesthetics that complement the most haute boutiques and spill-proof, grease-proof ruggedness that can run all day in a busy quick service restaurant, Stingray III may be the perfect combination of a flexible personality, beautiful looks and durable strength. n Microsoft Windows Embedded operating system LEARN MORE us.panasonic.com/stingray3

5 STINGRAY III POINT-OF-SALE SYSTEM Three configurations, a world of options We designed the Stingray III on a single platform of interchangeable CPU / touch screen modules, bases and mounts for maximum flexibility. Choose a processor type, then select the best operator touch screen, customer display and base for your application. ELITE MODEL NO. JS-970WS0070 CPU Intel CoreTM i5-4590t vpro TM Processor (6 MB cache, 2.0 GHz up to 3.0 GHz with Intel Turbo Boost Technology) CHIP SET Intel Q87 VIDEO CONTROLLER Intel HD Graphics 4600 (built-in CPU) PRO MODEL NO. JS-970WS0010 CPU Intel Pentium Processor G3320TE (3 MB cache, 2.3 GHz) CHIP SET Intel H81 n Optional Intel Q87 VIDEO CONTROLLER Intel HD Graphics (built-in CPU) LITE MODEL NO. JS-970WS00B0 CPU Intel Celeron Processor N2930 (2 MB cache, 1.83 GHz up to 2.16 GHz) CHIP SET Built-in CPU VIDEO CONTROLLER Intel HD Graphics (built-in CPU) ALL PROCESSORS MEMORY 4 GB (16 GB 1 Max) STORAGE 320 GB 1 HDD minimum n Optional 64 GB 1 SSD minimum DISPLAY & TOUCH PANEL 15 inch, XGA (1024 x 768), LED backlit, true flat 5-wire resistive touch panel n Optional projective capacitive touch panel n Optional 17", SXGA (1280x1024), LED backlit, true flat 5-wire resistive touch panel INTERFACE COM - x 3 (RJ type 10 pin, x 2 powered COM +5V or 12V) Video - x 1 (display port) LAN - x 1 (RJ-45, 10BASE-T / 100BASE-TX / 1000BASE-T) USB x 2 (I/O panel) + x 2 (on the display unit) - Celeron Processor: x 4 (I/O panel) + x 2 (on the display unit) USB x 2 (I/O panel) - Celeron Processor: x 1 (I/O panel) Powered USB 12V 2 - x 1 - Celeron Processor: No Powered USB 24V 2 - x 1 - Celeron Processor: No USB for wireless communication 2 - x 1 in the display unit for WiFi or Bluetooth USB dongle Cash Drawer - x 2 (24V-RJ type 6 pin) 3 - Celeron Processor: x 1 (24V-RJ type 6 pin) 3 Audio - Line out, mic in (microphone jack 3.5 DIA) - Celeron Processor: No SD Card Slot 4 - x 1 External Storage I/F for RAID - x 1 esatap (5V) for storage in stand SPEAKER 2 x 1W FAN With fan - Celeron Processor: No POWER SUPPLY AC adapter (place in the stand 5 ) Input 100V-240V AC, 50/60 Hz Output 19VDC, 9.48 A - Celeron Processor: AC adapter (place in the stand 5 ) Input 100V-240V AC, 50/60 Hz Output 19VDC, 4.74 A HINGE ANGLE Tilt: degrees Swivel: 15 degrees to both right and left PHYSICAL DIMENSIONS (W X D X H) 6 367mm x 291mm x 374mm {14.4" x 11.5" x14.7"} FOOTPRINT DIMENSIONS (W X D) 6 245mm x 243mm {9.6" x 9.6"} WEIGHT 7 Approx. 11.3kg (approx lb.) - Celeron Processor: Approx. 10.8kg {approx lb.} OPERATION ENVIRONMENT Temperature: 5 C to 40 C (41 F to 104 F) 8 Humidity: 15% to 85% RH (no condensation) STORAGE ENVIRONMENT Temperature: - 30 C to 60 C (- 22 F to 140 F) Humidity: 10% to 90% RH SUPPORTED OPERATING SYSTEM n Windows 7 Professional for Embedded Systems n Windows Embedded POSReady 7 n Windows Embedded 8.1 Pro n Windows Embedded 8.1 Industry Pro Retail OPTIONS CUSTOMER DISPLAY n VFD 9-2 line x 20 character VFD for stand - 2 line x 20 character VFD for-low profile model n LCD " LCD (XGA 1024x768) n LCD with touch and camera " LCD (XGA 1024x768) - 5-wire resistive touch panel - Camera: 720p HD pixel ID MODULE n MSR 10 - ISO Track 1, 2, 3 n Secure MSR 10 - ISO Track 1, 2, 3, Encryption T-DES, AES n Fingerprint reader 10 - Optical scan type (digital persona) n Secure MSR & fingerprint combo unit 10 - MSR: ISO Track 1, 2, 3, Encryption T-DES, AES - Fingerprint reader: optical scan type (digital persona) SHUT DOWN BATTERY n Li-Ion battery pack 11 Specifications given herein may be changed at any time without prior notice. 1 1 MB = 1,048,576 bytes / 1 GB = 1,073,741,824 bytes. 2 Does not guarantee operation of all USB-compatible peripherals. 3 DIN type (+12V) cash drawer can be supported with conversion cable for cash drawer. 4 Operation has been tested and confirmed using the following Panasonic brand memory cards: SD (up to 2 GB), SDHC (up to 32 GB), SDXC (up to 64 GB). Compatibility with other cards not guaranteed. 5 Only the upright model is able to be mounted with an AC adapter in the stand. The AC adapter is designed for use with power sources that supply up to 240V AC. 6 Actual size may vary by unit configuration. 7 Actual weight may vary by unit configuration. 8 Do not expose the skin to this product when using in a hot or cold environment. When using the product in hot or cold environments, some peripherals may not perform properly. Confirm the recommended operation environment of the peripherals. Using the product continuously in hot environments will shorten the product life. Avoid continuous use in these types of environments. When using the product in cold environments, the product may take longer to start up. Even when using the product within the temperature and humidity ranges listed here, continuous use in extreme environments will result in product deterioration and shorten the life of the product. 9 Exclusively configurable by selecting one from VFD, LCD, LCD with Touch and Camera. 10 Exclusively configurable by selecting one from MSR, Secure MSR, Fingerprint Reader, Secure MSR & Fingerprint combo unit. 11 This battery shuts down during power failure and is not an operation battery. 2 LEARN MORE us.panasonic.com/stingray Panasonic Corporation of North America. All rights reserved. Stingray III _12/14

6 Panasonic recommends Windows 8. TOUGHPAD FZ-R1 Intel processor with Trusted Platform Module (TPM) Accepts most forms of electronic payment; MSR, Chip/PIN and NFC Certified PCI-PTS V4.0 and EMV Level 1 I 2 Encrypted MSR option and tamper-proof architecture Compatible with available E2EE and tokenization solutions User-replaceable battery with optional hot swappable and long-life battery 5MP rear camera with an integrated 2D barcode option 3-year warranty with business class support THE WORLD S FIRST ALL-IN-ONE WINDOWS TABLET WITH AN INTEGRATED EMV READER FOR SECURE MOBILE PAYMENTS. The new Panasonic Toughpad FZ-R1 is designed for retail and food service environments where PCI requirements mandate new payment card security standards like PCI-PTS V4.0 for chip and PIN. The Toughpad is an all-in-one, semi-rugged, enterprise-grade tablet ruing Windows with a secure Intel processor. That means it can run any open fixed POS system or third party applications to help store associates provide a rich and engaging omni-chael customer experience at the point of service. LEARN MORE us.panasonic.com/r1

7 FZ-R1 MOBILE POINT-OF-SALE All-in-One Windows 8.1 Mobile POS tablet with EMV DURABILITY Designed to semi-rugged standards (3-foot drop) Sealed port covers for spill resistance and Ingress Protection (IP53) SECURITY FEATURES Password security: Supervisor, User, Hard Disk Lock Kensington cable lock slot SmartCard gasket for added Ingress Protection (optional) Trusted Platform Module (TPM) security chip v Broad operating temperatures for indoor and outdoor capabilities 1 Computrace theft protection agent in BIOS SOFTWARE 2 CPU Hardened glass with anti-glare treatment Pre-installed replaceable screen film for LCD protection Hand strap or rotating hand strap (Optional) Windows 8.1 Pro 64-bit Windows 8.1 with Bing 64-bit 3 Panasonic utilities (including dashboard), recovery partition Intel Celeron N2807 Processor Up to 2.16GHz 1MB cache POWER SUPPLY Li-Ion battery pack: Standard battery: 7.2V, typical 3220mAh, minimum 3120mAh Long-life battery: 7.2V, typical 7100mAh, minimum 6800mAh Battery operation: Standard battery: 8 hours 14 Standard battery with payment transactions: 7 hours 15 Optional long-life battery: 16 hours Optional long-life battery with payment transactions: 14 hours Bridge battery: 30 seconds (optional) 16 Battery charging time 16 : Standard battery: 2.5 hours off, 4 hours on Optional long-life battery: 4.5 hours off, 5 hours on STORAGE & MEMORY DISPLAY AUDIO KEYBOARD & INPUT CAMERAS EXPANSION INTERFACE WIRELESS SENSOR n n 2-4GB SDRAM (DDR3L-1333MHz) 4,5 64GB emmc 6 Up to 32GB additional with optional microsdxc card 7 7" WXGA 1280 x 800 with LED backlighting 8 10-point capacitive multi touch daylight-readable screen 500 nit Anti-reflective screen treatment Automatic screen rotation Intel HD Graphics (Built-in Chip Set) 4,9 Integrated dual-microphone (available with select configurations) Integrated monaural speaker On-screen and button volume / mute controls Six tablet buttons (two user-definable) Stylus pen with integrated holder in optional hand strap On-screen QWERTY keyboard 1080p webcam with dual microphone (available with select configurations) 5MP rear camera with autofocus and LED light (2592 x 1944 (still)) (optional) 10 microsdxc Docking coector 24-pin Headphones/speaker Mini-jack monaural USB 3.0 (x 1) 11 4-pin SAM card slot (x 2) Micro Integrated 4G LTE multi-carrier mobile broadband with satellite GPS (optional) 12 Intel Dual Band Wireless AC7260 Wi-Fi a/b/g/n/ac Bluetooth v4.0 (Class 1) + EDR Security Authentication: LEAP, WPA, 802.1x, EAP-TLS, EAP-FAST, PEAP Encryption: CKIP, TKIP, 128-bit and 64-bit WEP, Hardware AES Digital compass Gyro Acceleration Ambient light (available only when configured with webcam) Panasonic recommends Windows 8. POWER MANAGEMENT WARRANTY DIMENSIONS & WEIGHT 17 INTEGRATED OPTIONS INTEGRATED PAYMENT TECHNOLOGY ACCESSORIES Suspend / Resume function, Hibernation, Standby 3-year Limited Warranty, parts and labor 10.12"(L) x 5.12"(W) x 1.08"(H) 1.43 lbs 4G LTE multi-carrier mobile broadband with satellite GPS Encrypted magnetic stripe reader 5MP rear camera with auto focus and LED light or 1D/2D barcode reader [EA30] 10 Bridge battery SmartCard Synchronous / asynchronous EMVCo Level 1 I 2 certification, ISO7816 Magstripe reader (MSR) Bi-directional, triple track, encrypted ISO7810, 7811 and 7813 Security / Key Management 3DES encryption and DUKPT Near Field Communications (NFC) PayPass and PayWave (EMV mode and MS mode) EMVCo L1 Certification, ISO14443 PIN Pad 3x4 capacitive keypad PCI-PTS V4.0 certification ADA compliant with optional overlay Security Access Modules (SAMs) Two card slots AC adapter (3-prong) 18 CF-AA6373AM Standard battery pack FZ-VZSU94W Long-life battery pack FZ-VZSU95W Multi-battery charger FZ-VCBM11U Standard hand strap with stylus holder and tether FZ-VSTR11U Rotating hand strap with stylus holder and tether FZ-VSTR12U Capacitive replacement stylus FZ-VNPM11U Countertop POS cradle FZ-VEBR11M Multi-tablet cradle FZ-VEBR12M Rubber SmartCard gasket FZ-VADR11U ADA-compliant Keypad overlay FZ-VADR12U Please consult your reseller or Panasonic representative before purchasing. Specifications given herein may be changed at any time without prior notice. 1 Do not expose the skin to this product when using the product in a hot or cold environment. When using in hot or cold environment, some peripherals may fail to work properly. Check the operation environment of the peripherals. Using this product continuously in a hot environment will shorten the product life. Avoid use in these types of environments. When using in low temperature environment, startup may become slow or battery operation time may become short. The computer consumes power when the hard disk is warming up during startup. Therefore, if you are using battery power and the remaining power is low, the computer may not start up. 2 No downgrade option to Windows 7. 3 Operations of this computer are not guaranteed except for the pre-installed OS and the OS which is installed by using the hard disk recovery and the recovery disc. 4 1 MB = 1,048,576 bytes/1 GB = 1,073,741,824 bytes. 5 Memory size of the factory default depends on the model. 6 1 MB = 1,000,000 bytes / 1 GB = 1,000,000,000 bytes. Your operating system or some application software will report as fewer GB. 7 Operation has been tested and confirmed using Panasonic microsd Memory Card with a capacity of up to 2 GB and Panasonic microsdhc Memory Card with a capacity of up to 32 GB. Operation on other microsd equipment is not guaranteed. 8 A 16,777,216 color display is achieved by using the dithering function. 9 A segment of the main memory is allotted automatically depending on the computer s operating status. The size of the Video Memory caot be set by the user. 10 Exclusively configurable by selecting one from Rear Camera or Barcode reader. 11 Does not guarantee operation of all USB-compatible peripherals. 12 Only for model with Wireless WAN The specifications may differ depending on the models. 13 For information on TPM, On the Start screen, click the [Manual Selector] tile, and select Installation Manual for Trusted Platform Module (TPM). 14 Measured at LCD brightness: 60 cd/m2. Varies depending on the usage conditions, or when an external device is attached. 15 Measured at LCD brightness: 60 cd/m2. 6 payment transaction per hour. Varies depending on the usage conditions, or when an external device is attached. 16 Varies depending on the usage conditions. 17 May differ depending on models and options. 18 The AC adaptor is compatible with power sources up to 240 V AC adaptor. This computer is supplied with a 125 V AC compatible AC cord. LEARN MORE us.panasonic.com/r Panasonic Corporation of North America. All rights reserved. FZ-R1 Spec Sheet _1/15

8 Panasonic recommends Windows 8. TOUGHPAD FZ-R1 TABLET ACCESSORIES

9 Panasonic recommends Windows 8. TOUGHPAD FZ-R1 THE WORLD S FIRST ALL-IN-ONE WINDOWS TABLET WITH AN INTEGRATED EMV READER FOR SECURE MOBILE PAYMENTS. The new Panasonic Toughpad FZ-R1 is designed for retail and food service environments where PCI requirements mandate new payment card security standards like PCI-PTS V4.0 for chip and PIN. The Toughpad is an all-in-one, semi-rugged, enterprise-grade tablet ruing Windows with a secure Intel processor. That means it can run any open fixed POS system or third party applications to help store associates provide a rich and engaging omni-chael customer experience at the point of service. Intel processor with Trusted Platform Module (TPM) Accepts most forms of payment: MSR, Chip/PIN and NFC Certified PCI-PTS V4.0 and EMV Level 1 I 2 Encrypted MSR option and tamper-proof architecture Compatible with available E2EE and tokenization solutions User-replaceable battery with optional hot swappable and long-life battery Rear camera with barcode decoding software or an integrated 2D barcode option 3-year warranty with business class support 2

10 Panasonic recommends Windows 8. ACCESSORIES THE TOUGHPAD FZ-R1 COUNTERTOP CRADLE This versatile cradle is the perfect complement to the Toughpad FZ-R1 and your first step toward a completely mobile retail solution. Its stylish, small footprint and integrated power supply allows for more counter space and better customer presentation. Its full array of input/output (I/O) ports accommodates your existing peripherals including cash registers, printers and barcode scaers in other words, it can seamlessly plug into your existing cash wrap. Its small size also means you can set up kiosks throughout your retail space where sales associates can undock the Toughpad FZ-R1 and move onto the sales floor for line busting or even closing the sale on the spot. The Toughpad FZ-R1 cradle is a durable, enterprise-grade solution from Panasonic, built to handle years of use in retail and food service environments. Small footprint and modern styling Twist,Tilt and Turn design for better access and customer interaction FZ-VEBR11M Countertop Cradle Rotates to accommodate application s ideal orientation Robust POS coectivity to accommodate a variety of peripherals Powered USB and Serial Ports Integrated power supply to reduce clutter at the cash wrap Key lock and Kensington retention system 3

11 Panasonic recommends Windows 8. ACCESSORIES TOUGHPAD FZ-R1 ACCESSORIES FROM PANASONIC CF-AA6373AM AC adapter FZ-VCBM11U 4-bay battery charger (no AC adapter, no AC cable) no image available FZ-VNPM11U Capacitive stylus pen CF-VNT002U Capacitive stylus pen tether FZ-VEBR11M Countertop POS cradle. VGA (1), HDMI (1), USB3.0 (2), USB2.0 (2), powered USB 12V 24V (2), GigaLAN (1), powered serial (2), PXE boot support FZ-VSTR11U Standard hand strap with integrated stylus holder. Compatible with counter top POS cradle FZ-VSTR12U Rotating hand strap with integrated stylus holder.compatible with counter top POS cradle no image available no image available no image available FZ-VEBR12M * Multi-tablet cradle FZ-VADR11U * Rubber SmartCard gasket FZ-VADR12U * ADA Compliant keypad overlay FZ-VZSU94W Standard battery pack FZ-VZSU95W Long life battery pack *Products in development and subject to change. Availability Summer

12 Panasonic recommends Windows 8. ACCESSORIES PRODUCTIVITY AND PROTECTION SOLUTIONS BY INFOCASE TBCR1PFLIO-P * ToughMate portfolio n ToughMate cases are ideal for workers in food service and retail environments n Convenient straps keep cases secure TBCR1HSTR-P * ToughMate holster POWER SOLUTIONS BY LIND CF-LNDDC80 LIND 80 watt, 12- to 32-volt input car adapter for FZ-R1 n Rugged mobile adapter with highest degree of circuit protection n Robust design enables use in harsh mobile environments n Rugged aluminum case protects against shock and vibration RUGGEDJET 6 SERIES MOBILE PRINTERS BY BROTHER Mobile 4" printer. 203 DPI, 6' USB cable, 14' vehicle wiring adapter, belt clip RJ4030-SK-510 Bluetooth, no battery RJ4040-SK-512 Wi-Fi, no battery RJ4030-SK-511 Bluetooth, Li-Ion battery RJ4040-SK-513 Wi-Fi, Li-Ion battery n Print 2" to 4" documents and labels n IP54 rated can handle bumps, drops, dust and moisture on the job n 6-foot drop protection n USB 2.0, serial n Lightweight 1.87 lbs. can be carried comfortably on a belt or shoulder strap *Products in development and subject to change. Availability Summer

13 Panasonic recommends Windows 8. SERVICES MANAGED IT SERVICES TIER-1 HELP-DESK SERVICES, providing tablet hardware and operating system support Monday-Friday, 9 am to 5 pm. In-depth troubleshooting or access is coordinated through local deskside support resources. TIER-2 SERVICES, providing tablet hardware and operating system support Monday-Friday, 9 am to 5 pm. Remote troubleshooting tools are utilized. This service provides resources to assist Level-1 support in resolving technical problems and investigating elevated problems by confirming problem validity and seeking known solutions for more complex issues. This is suitable for locations where there are no local deskside technicians available for advanced troubleshooting. NETWORK MONITORING AND MANAGEMENT SERVICES include alert/ alarm monitoring, device operating system patch management and performance reporting. These functions provide effective problem diagnostics and statistical gathering of traffic to enable more efficient administration and network tuning. FRONTLINE CONSULTING Frontline consulting service is a project management-driven service that assigns Panasonic technology consultants to ensure a successful product deployment. The consultants specialize in every phase of your deployment, including: n IT Management Technologies n Network and Wireless Technologies n Software Development n Field Engineering The Panasonic Consultant Service team will follow your deployment through every phase of the information technology life cycle, which includes plaing, engineering, validation, deployment and post deployment wrap up. DEPLOYMENT, MAINTENANCE AND SUPPORT Panasonic offers a comprehensive suite of solutions to help roll out, install, support and monitor your technology. DEPLOYMENT SERVICES Frontline deployment service Frontline deployment service (less than 150 units) PROJECT MANAGEMENT SERVICES Project/logistics management (per day) Project/logistics management (per unit) CF-S09TFMFDSVC CF-S09TFMDSVC CF-SVCFLDPROJ CF-SVCPROJMGMT 6

14 Panasonic recommends Windows 8. SERVICES EXTENDED WARRANTY AND PROTECTION PLUS SERVICE PROGRAMS EXTENDED WARRANTY* This warranty enables your organization to extend the 3-year standard warranty coverage that comes with every Panasonic Toughpad computer to either 4 or 5 years depending on budget needs. A separate battery warranty program is available under the Extended Warranty Battery Replacement program. 1 Additional Year FZ-SVCTPEXT1Y 2 Additional Years FZ-SVCTPEXT2Y EXTENDED BATTERY WARRANTY This warranty enables your organization to extend the 1-year standard battery warranty coverage that comes with every Panasonic Toughpad computer to either 2, 3, 4 or 5 years depending on budget needs. 1 Additional Year FZ-SVCTPBXW1Y 2 Additional Years FZ-SVCTPBXW2Y 3 Additional Years FZ-SVCTPBXW3Y 4 Additional Years FZ-SVCTPBXW4Y PROTECTION PLUS* This warranty adds an additional layer of protection that enhances the standard warranty coverage by protecting against accidental physical damage that occurs during regular use of a Toughpad computer. This warranty program may be purchased for the 3-year warranty period or for 1 or 2 additional years beyond the standard warranty period. 3 Years FZ-SVCTPNF3Y 4 Years FZ-SVCTPNF4Y 5 Years FZ-SVCTPNF5Y HOT SWAP PROGRAM** This service minimizes user downtime by shipping customer-owned Toughpad devices for next-business-day delivery directly to your organization s users from our National Service Center to replace the Toughpad that needs to be sent in for repair. This program may be purchased for the 3-year warranty period or for 1 or 2 additional years beyond the standard warranty period. 3 Years FZ-SVCTPHS3Y 4 Years FZ-SVCTPHS4Y 5 Years FZ-SVCTPHS5Y * Does not include battery replacement beyond the tablet 1-year battery warranty. If battery XW is not purchased, all battery replacements after 1 year from purchase are considered out of warranty and chargeable. ** Customer purchases the swap pool units. Spare unit quantity based on user hours and environment and should be minimum of 4% of installed units. Drive imaging included in SKU pricing. Replacement unit is shipped the same day if the call is received before 3 PM ET Panasonic Corporation of North America. All rights reserved. Toughpad FZ-R1 Accessories Brochure_1/15

15 Rise above the noise With the most effective, noise-cancelling headset system in the QSR industry SOLUTIONS FOR FOOD SERVICES

16 Silence: the sweet sound of your success Our clients asked us to put an end to frustrating drive-thru conversations that force customers and employees to repeat themselves again and again. Our answer? Attune II a redesigned headset with the most sophisticated noise-reduction technology we have ever developed for Food Services. With Attune II, conversations are smoother, orders flow faster and customers are far happier. SOLUTIONS FOR FOOD SERVICES

17 Tested to 1,100 lbs. The body of Attune II can withstand 1,100 lbs. of sustained pressure. The competition fails at 570 lbs. Built to take whatever your employees dish out From its tough headband, to its heavy-duty buttons, Attune II is built to outlast every competitor on the market. Designed for hard-working fingers Every button features raised surfaces that make it easy for employees to put their fingers on the right functions. Of course, those surfaces double as durable seals to resist ketchup, soda and everything else that comes with the territory in a busy QSR. A mic that won t tie your operation in knots Twist it, bend it, crimp it the boom on Attune II is made using flexible wiring surrounded by a thick, heavy-duty polymer so it can take a serious beating. In fact, in testing, the boom endured 20,000 rotations and held a sustained, 44 lbs. pull and still worked flawlessly. Screws. Our (not so) secret ingredient Ancient technology, yes, but the lowly screw sets Attune apart. Other manufacturers glue their headsets together so, if a single internal component fails, you have to throw away the entire headset. We build Attune II with screws so it is easy to disassemble and repair. A fleet of Attune II headsets may cost marginally more up front, but they ll be serving your business long after other headsets are literally trashed. Sealing out day-to-day damage Atomized cooking oils, high humidity, line-busting in the rain QSRs are a hostile environment for fragile electronics. Attune II is completely sealed with seamless gaskets that keep out dirt, grease and water to protect against corrosion and short-circuiting. 180 degrees of resilience Our engineers opened and closed the Attune II headband 300,000 times without the slightest signs of stress. In fact, despite flattening it 13,000 times and twisting it over and over, they could not reach its breaking point. The best equipment deserves the best warranty Panasonic warrants every Attune II headset for 2 years and every belt pack for 2 1 /2 years.

18 Dynamic noise suppression Typical noise suppression eliminates low-frequency, steady, hums like droning fans and idling freezers. Attune II suppresses all of those, plus sounds across the spectrum, including sounds that change in pitch and volume like sirens, beeping horns and kitchen chaos. With Attune II, your staff members can speak with customers in a digitally enhanced quiet zone where they can communicate efficiently and get orders right the first time. Squelching noise at every volume Noise doesn t have to be deafening to be distracting. We designed Attune II to reduce the low- and mid-volume sounds that are a constant of restaurant life by up to four times. Attune II can even reduce the loudest sounds encountered in a restaurant by a factor of two so customers and employees can hear each other clearly even during the noisiest, busiest times of the day. DECT: An open chael to clear communications The entire Attune system operates on the restricted, 1.9-GHz Digital Enhanced Cordless Telecommunications (DECT) band not the open, traffic-choked 2.4-GHz band other headsets share with WiFi, cell phones and other devices. The DECT band, plus our true, digital packet transmission technology, give Attune II the bandwidth it needs to deliver maximum clarity and uninterrupted communication.

19 Find out how Panasonic can help your QSR business We invite you to experience Attune II firsthand and find out how Panasonic Solutions for Food Services can help your business create new efficiencies and sales opportunities. Please contact us at or call us at For more information about Attune II and our entire line of QSR communication solutions, visit us.panasonic.com/attuneii. Executive Office: Two Riverfront Plaza Newark, NJ Panasonic Corporation of North America. All rights reserved. Attune II Brochure_1/14 Great headsets are only the begiing Attune II is just one component in the complete Panasonic Solutions for Food Services. From intelligent drive-thrus that integrate digital signage, communications and order processing, to smart surveillance cameras that feed demographic data to dynamic POS systems, Panasonic delivers integrated technologies and custom solutions for your exact business needs. SOLUTIONS FOR FOOD SERVICES

20 Panasonic Digital Drive-thru

21 Panasonic Digital Drive-thru of your quick service restaurant s business comes from the drive-thru. * Bring the most important part of your business to the digital future with Panasonic Digital Drive-thru. Weatherproof outdoor menu boards with on-screen confirmation board, along with audio and video capabilities, come together in one total solution from one partner you can count on. Source: Streamline operations Increase sales lift Improve margins Centralize digital menu content management indoor and outdoor Enhance customer experience Studies show digital signage can give 5% uplift or more inside the restaurant. Let us show you how you can bring that to the drive-thru. *Source: OR MORE *

22 Maximize all of your real estate Digital signage is a proven performer indoors, where restaurants consistently report a 5% sales lift. Put digital s power to increase sales and lift order amounts where it matters most in the drive-thru then reap all the additional rewards of a modern, digital drive-thru. Focus more on marketing, less on printing Constantly printing, shipping and hanging static menu boards is not cheap. The industry spends an average of $2,000 per location each year just on signs for the drive-thru. That makes every menu change and every calorie count update a very expensive proposition. With digital signage, updates are centrally managed in real time no printing or sign hanging required so you can put more resources into strategy and messaging and be more responsive to the market conditions. Centralize content and delivery Going digital in the drive-thru allows you to manage all of your menu content digitally inside and out. Menus, promotions, branding, advertising anything and everything you want to display can be hosted on a unified platform in the cloud and pushed to all of your locations and every single sign at the click of a mouse. You get full control of all your store s signage on one platform. Menu and promotional flexibility Your content management can be as simple or sophisticated and instantaneous as you want. Because Digital Drive-thru fully integrates with your POS, you can publish promos and messages based on time or day for strategic day parting to better promote products. Want fries with that? Increase sales 5% Because digital signs can respond to orders as they are placed, upselling can be a simple, automatic process. Your signage can offer fries with every hamburger and a drink with every meal, whether or not your employees remember to upsell. Now you can experience the sales lift digital signage has been shown to bring inside the restaurant in the drive-thru. Boost your restaurant s image Modernize your look and deliver strategic images and messaging with a digital order experience, complete with mouth-watering graphics and animation. With a digital drive-thru, you can reach them like never before with advertising and promotions that are persuasive and irresistible.

23 Hardware is just the begiing Panasonic delivers Digital Drive-thru, including consultation, installation, integration and a suite of ongoing services. From training, content management and hosting, to support and maintenance, you can count on us as a technology partner. Our support and services offerings can be customized to provide you with the level of support you need from a single source. Tailor-made solutions Get exactly the system you need, where you need it. Our digital signage experts will help you configure the appropriate hardware, software and support services for maximum efficiency and cost-savings. When it comes to design and installation, your imagination is the limit. We can create enclosures in virtually any color and material, so your customers will have a seamless experience of your brand, from order to payment. Content hosting, management and consulting From cloud-based content hosting, to management and delivery, Panasonic can help you get set up with the best system suited to your needs. 24-hour customer call support Our U.S.-based support persoel deliver exceptional service, Our team of highly trained support professionals has the knowledge and experience it takes to resolve the vast majority of cases on the first call. Remote monitoring and nationwide service Our state-of-the-art network operation center offers 24-7 remote monitoring for continuous system performance oversight. In the event of an issue, repair technicians can be dispatched as a part of our break/fix or hot-swap service offering. Refresh service and support Our outdoor displays are designed to weather the elements but, when you re ready for a refresh, we can help schedule replacements at your operations, for an additional fee.

24 Anatomy of ROI Digital Drive-thru is an all-in-one solution for order-taking that includes digital menu boards, order confirmation, and HD audio and video communications. MENUS, PROMOTIONS, COMMUNICATION AND CONFIRMATION ALL IN ONE Drive-thru delivers every element of a drivethru transaction in a single solution. Our system combines signage, order-taking and confirmation to deliver a seamless drive-thru experience for customers. MULTIPLE CONFIGURATIONS Choose one display or up to four Digital Drive-thru is available with a wide range of options. Naturally, if your requirements demand a unique configuration, we create custom solutions to suit every challenge. COMPLETE SOLUTION, FLEXIBLE FINANCING We offer a variety of financing solutions for the entire drive-thru solution hardware, software, installation and support including the solution as a service for a fixed monthly cost to ensure an immediate, ongoing return for your business. BRIGHT AT ANY ANGLE The ultra-bright (2,000 cd/m 2 ) display pops, even in full sunlight, while In-Plane Switching (IPS) crystal technology delivers sharp images without color shifts at extreme viewing angles up to 178 degrees. TOUGH AND VANDAL-RESISTANT With tempered glass that can take direct hits and secure enclosure designed to resist forced entry, the system is ready for the harsh outdoor conditions the drive-thru faces. NO BLACKOUTS Screens can overheat in direct sun, causing the liquid crystals to stop responding and blackout. Our solution combines a temperature-stable display that functions perfectly from -4 F to 122 F with a built-in cooling system that protects the display from overheating, condensation and dust. HD VIDEO Harness the power of video with built-in Panasonic HD surveillance cameras. Video capture in the drive-thru opens the door for operations-enhancing solutions like one- or two-way video communication, customer data analytics, on-the-spot dynamic selling and more. Use video for intelligent order sequencing to coect orders with a customer s car to give your employees a visual check on every transaction. All this featuring the industry s best video quality. RESISTS DUST, SHEDS WATER Rated IP55, the display assembly keeps out dust and can handle a direct spray from a hose with zero consequences. Driving rain, snow and wind are no problem. CLEAR AUDIO With the Attune II drive-thru audio system, orders are sure to be heard right the first time. The high-clarity speaker and microphone reduce interference and coect easily with wireless headsets at the order window.

25 Call on Panasonic. Bring the most important part of your business to the digital future with Panasonic Digital Drive-thru. Contact us to learn more. PANASONIC FOOD SERVICES SOLUTIONS Call: Visit: us.panasonic.com/digitaldrivethru 2014 Panasonic Corporation of North America. All rights reserved. Drive-thru Trifold_09/14

26 STAY ON TOP OF OPERATIONS ANYTIME, ANYWHERE Streamline processes, prevent loss and increase revenue with real-time video intelligence. Panasonic Virtual Site Manager integrates your Point-of-Sale system with video surveillance cameras and software for a complete remote store management solution. MANAGE, MONITOR AND CONTROL BE THE FIRST TO KNOW, WITH REAL-TIME ALERTS Log into your Virtual Site Manager dashboard and get a live, high-definition view of every location. Review hundreds of transactions and get real-time analytics and surveillance video of operations. Critical data like transaction speeds, sales volumes, and inventory levels for single or multiple locations is readily available in one place. Virtual Site Manager matches your POS transaction data with corresponding video footage and can deliver custom alerts for virtually any parameter you need to monitor. Automatically receive an or text message for any fraudulent or suspicious activity, or for operational procedure errors. INCREASE PROFITABILITY AND PRODUCTIVITY Evidence collected by Virtual Site Manager is a court-tested document that may help protect your business from frivolous lawsuits and claims. Because the system captures all of your cameras in a time-stamped archive, it can provide invaluable evidence about incidents, the events that preceded them and the maer in which your staff responds. Real-time transaction analysis gives you the insight you need to improve store operations and capture incremental revenue. In addition to preventing shrinkage, video analytics can provide invaluable data that can be used to streamline procedures, enhance marketing efforts and inform merchandising strategy. With just a few clicks, you can verify and control inventory, view traffic volume and patterns and confirm employee training. PROTECT AGAINST INCIDENT/ACCIDENT CLAIMS SEE IT ALL WITH TOTAL CLARITY As a trusted world leader in video surveillance solutions for more than 50 years, IMPROVE LOSS PREVENTION WITH TOTAL VISIBILITY we ve pioneered iovations in security cameras and recorders to provide the best The user-friendly platform makes it easy to investigate suspicious transactions or resolution, low-light compensation and motion tracking systems in the industry. incidents. Virtual Site Manager cross-references HD footage from every camera with You ll never miss a detail. your POS system and captures it all in a searchable archive. Click on any journal entry, and instantly review high-quality video of the transaction at specific times of day, with time-date-stamped data us.panasonic.com/foodservices 2014 Panasonic Corporation of North America. All rights reserved. Virtual Site Manager

27 Serves up multiple live views Powerful dashboard Archived and real-time analytics VIRTUAL SITE MANAGER THE NEXT BEST THING TO BEING THERE HD surveillance Cameras Panasonic HD cameras are so sharp you can read the serial numbers on currency us.panasonic.com/foodservices Digital network recorders Finding footage of an event or a person takes a few clicks instead of hours of scrubbing though tape. The integrated system that keeps you in touch Point-of-Sale systems View and analyze transactions, sales data, promotional performance and more. Virtual Site Manager integrates core Panasonic technologies in a single, Web-based platform that gives QSR managers sales intelligence and live HD surveillance footage from every location. You can keep tabs on a single restaurant or thousands all through a simple, powerful application. CALL ON PANASONIC Learn more about how to keep an eye on all your locations and how to prevent loss in the digital age. Coect with Panasonic. Senior management n Shrinkage reduction n Virtual around-the-clock monitoring n Employee communication Marketing n Product placement analysis n Merchandising Human Resources n Training verification n Dress code compliance n Behavior management n Employee retention Risk management n 360-degree view of purchase transactions n Access to all key areas of the store Purchasing n Inventory check-in and control Finance n Payroll and validation n Transaction substantiation n Inventory verification 2014 Panasonic Corporation of North America. All rights reserved. Virtual Site Manager

28 SERVICE AND SUPPORT SOLUTIONS FOR FOOD SERVICES

29 Introduction Whether you re ruing a single cafe or responsible for a thousand locations, you probably have too much on your plate. When managing staff, serving customers and keeping a constant eye on the bottom line consumes your day you need technology that you can rely on. Of course, our hardware and systems are designed to stand up the realities of restaurant life, but we have a lot more to offer than the world s best spill-resistant cash registers. We support you with our knowledge and expertise so you don t have to worry about technology. Talk to us about service and support. We ll show you what a true technology partner can bring to the table. Service and Support Components at a Glance Project management Site surveys Installation Technical training Help desk Onsite repairs Swap program Depot repair Service portal Analysis and reporting

30 Service Solutions Our solutions team can create a service and support package tailored to your exact needs. From project management to installation to onsite servicing, we can work with you as a technology partner to keep your operation up and ruing. Project Management Our team will work with you to develop the right deployment and installation plan for your project. We schedule and monitor installation from milestone to milestone through completion. Then we offer training and field services to ensure a smooth roll out. Installation Whether your design calls for a standalone product like wireless headsets or complex systems that integrate numerous technologies, our team of professionals work closely to ensure proper delivery, installation, testing and servicing. Technical Training To reduce the risk of downtime and make adoption easier, Panasonic trains your staff so they understand your new systems and are able to do their own troubleshooting for most issues. Help Desk Our U.S.-based help desk provides phone support 24 hours a day, seven days a week, 365 days a year. We provide dedicated support teams that are trained on your business and operations. When you call, you ll reach a true technical expert that knows your hardware and will work with you to get the system up and ruing. In fact, more than 90% of our support requests are resolved on the first call. Site Survey Successful deployments begin before a single piece of hardware ships. Panasonic field technicians visit your locations to determine if your sites are ready, address potential roadblocks and ensure the correct equipment is ordered. Onsite Repairs Our onsite service program is the ultimate troubleshooting service. When the Help Desk determines a component or system has failed, they will dispatch a field service technician to troubleshoot, repair or replace any failed components so your business can get back online fast. CONTRACT OPTIONS Swap Program Depot Repair Service Portal Analysis and Reporting Swap Program protects you from hardware failures by providing replacement equipment that keeps you up and ruing while we repair your hardware. When a failure occurs, we ship replacement equipment via next business day or 2nd business day air to your location. You swap out your defective unit and return it to us in the same box using a prepaid return label. You use our loaner equipment as long as it takes for our technicians to repair your equipment and get it back to you. Our Depot Repair program includes an extended warranty for any repair s outside a product manufacturer s warranty period. During the extended warranty period, you simply send the defective product to our authorized service center. Once it is repaired, we will ship it back to you. Unlike the Swap Program, Depot Repair does not include loaner equipment for you to use while your hardware is in the shop. We provide a secure site where you can place repair orders, track progress and access user manuals for all of your Panasonic equipment. It also provides easy access to key information about your hardware, including serial numbers, service records and warranty information. We want to know how we re doing, and we want you to know, as well. That s why we track and analyze our performance on every sales call and repair we make. We report every detail from hold times to equipment failure rates and share it all with you. That way you ll know the true value of your investment in Panasonic hardware, service and support.

31 Call on Panasonic. We ll work with you to create the perfect support and service solution so you can focus on ruing your operation instead of racing to solve technological challenges. PANASONIC FOOD SERVICES SOLUTIONS Call: Visit: us.panasonic.com/foodservices 2014 Panasonic Corporation of North America. All rights reserved. Service Solutions Brochure_09/14