Always Beside You, Make All Customers Satisfied
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2 Always Beside You, Make All Customers Satisfied Beijing Shenyang Xi an Qingdao Chengdu Wuhan Shanghai Guangzhou Xiamen Branch Offices Distribution Customer Service Center Distribution OMRON INDUSTRIAL AUTOMATION (CHINA) CO., LTD Room2211, Bank of China Tower, NO.200 Middle Yincheng Road, Pudong New Area, Shanghai Postcode: Tel: Fax: Contact Branch Offices North and Northeast China East China Central and Western China South China Beijing: Nanjing: Chongqing: Guangzhou: Tianjing: Wuxi: Wuhan: Xiamen: Shengyang: Suzhou: Chengdu: Fuzhou: Shijiazhuang: Kunshan: Xi an: Shenzhen: Tangshan: Zhangjiagang: Zhengzhou: Foshan: Taiyuan: Xuzhou: Changsha: Dongguan: Dalian: Hefei: Guiyang: Nanchang: Changchun: Hangzhou: Kunming: Shantou: Harbin: Ningbo: Lanzhou: Zhongshan: Jinan: Wenzhou: Urumqi: Nanning: Qingdao: Hongkong: Yantai: Service Guide
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4 Consulting Service Consulting Methods Manual Service Service Hours: 8:30-19:00(Monday to Friday, except holidays) According to the voice menu can be carried out technical consulting, business consulting, complaints and suggestions. Fax: [email protected] After consulting, we will send consulting results to customers by messages or s, it s convenient and to avoid missing information or mistakes. OMRON Call Center Message Customers 2 Online Consulting Service When you visit Omron automation website, you can click on online consulting service icon in the top right corner to communicate with engineers through text, images, links and other methods. Self Service Service Hours: 365D 24H Hot Line Automated Voice System Our innovative automated voice system can solve common problems smoothly and waiting for you at any time. 2 Intelligent Robot Answers for hot issues can be found by yourselves and don t need to wait. 04 Service Guide
5 FAQ Manuals and Videos Specially sort out frequently asked questions and then edit into FAQ manuals. Videos are the first in automation industry and make complex questions visible. Integrated theory with operation so that help you eliminate doubt and confusion. Rich content can be viewed or download online, it s fast and convenient. Consulting Service FAQ Manuals (13books) Videos(237videos) Guide for Newcomers Practical Guide for Selection Common Troubleshooting Product Usage and Precautions FAQ Handbooks Thermostat Sensor PLC Touchscreen Inverter Servo Motion/Drive FA Automation Equipment Sensor Control Equipment Safety Products Switch Energy Saving / Environmental Testing Equipment Power/other Peripheral Devices Component Safety Products High-end Sensor Discontinued and Alternative Frequently Asked Questions Link 05
6 Training Service Classroom Training Training courses are offered at training center in Shanghai, Guangzhou, Beijing, Shenyang, Chengdu, Qingdao, Wuhan, Xi an, and Xiamen regularly. We provide professional prototype and perfect equipment, which is convenient for you to apply theory in practice. Training courses cover all series of products such as PLC, sensor, thermostat and so on. Standard Training Course List Free of Charge Course List CP1 PLC Special Subject Hot / Dapper / Regularly CJ PLC Special Subject CS PLC Special Subject NJ PLC Special Subject PLC Programming Touch-screen Function and Usage Invert Function and Usage Motion Control Serial Communications Network Control Common Sensor Application Sensor Thermostat Safety Control EtherNet/IP Network Infrastructure Device Net Construction and Features Temperature Control Introduction PLC Serial Common Application By Built-IO with Simple Positioning CP1E and MX2 Inverter Communication CP1 Troubleshooting CP1 Signal Wiring Classroom Training Application Link 06 Service Guide
7 e-learning Learning in Anytime and Anywhere Omron e-learning contains basic course, product introduction and operation. e-learning Link 1. Training Service e-learning Platform for ipad Download 2. Searching for Omron Scan two-dimension in App Store code of e-learning Client-oriented Training To meet application requirements of different industries, Omron offers customized training programs covering theory and practice. To avoid your travel tired and reduce costs, trainers serve at our customers designated location. Contact information: ext
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13 Solution Plaza Shanghai Solution Plaza Shanghai (SPS) Omron has the most cutting-edge showroom in automation industry. The showroom includes new products area, environmental area, FA system area, components area, safety products area and health products area. We introduce solutions and applications for customers who are constantly pursue innovation in manufacturing. We will provide appropriate agenda and detailed explanation according to the customer demand. Omron Solution Plaza Shanghai is sincerely looking forward to your visit! Contact information: ext Visit Application Link: Leading Care Han Zheng, Secretary of Shanghai Municipal Party Committee visit Omron 13 Solution Plaza Shanghai Li Liguo, Minister of Civil Affairs visit Omron
14 Global Service Distribution Omron has 150 technical access centers around 40 countries and areas. Global technical centers assist local distributors to provide comprehensive service for customers. Europe Greater China South Korea and Africa Asia& Pacific Greater China Asia& Pacific Oceania North, Central and South America Europe Africa China Mainlan India Singapore Australia The United States Austria Germany Netherlands Russia South Africa Hongkong Indonesia Thailand New Zealand Canada Brazil Belgium Hungary Norway Spain Taiwan Malaysia Vietnam Mexico Argentina Denmark Italy Poland Switzerland The Philippines Finland Britain Portugal Turkey France Czech Republic 14 Service Guide
15 Korea and Japan North, Central and South America Oceania Global Service Provide different samples with local language Omron automation website for 40 countries and area 8 languages edition for e-learning Provide training service with local language Provide global networking of maintenance services Japan Department China (Beijing) Tel: (ext.: 1808) China (Tianjin) Tel: (ext.: 127) China (Dalian) Tel: (ext.: 216) China (East China Region) Tel: (ext.: 2673, 2675) China (Shenzhen) Tel: (ext.: 517, 509) China (Guangzhou) Tel: (ext.: 210) Taiwan Department China Tel: (ext.: 2687) South Korea Department China Tel: (ext.: 2225) 15
16 OMRON INDUSTRIAL AUTOMATION (CHINA) CO., LTD Customer Service Center Shanghai Headquarter No.789 Jinji Road, Pudong New Area, Shanghai Tel: Customer Service Center Guangzhou Branch Office Room 2606, 26th Floor, China Mayors Plaza, No.189 North Tianhe Road, Guangzhou Tel: Customer Service Center Beijing Branch Office Room 908, Building B, Jianwai SOHO, No.39 East Third Ring Road, Chaoyang District, Beijing Tel: Customer Service Center Chengdu Branch Office Room B905, B-Ray Chengdu Spirit Building, No.38 Sanse Road, Jinjiang District, Chengdu Tel: Customer Service Center Shenyang Branch Office Room 909, Building A, President Building, No.69 North Heping Road, Heping District, Shenyang Tel: Customer Service Center Qingdao Branch Office Room 23A02, Building 1, Central International Plaza, No.19 Zhangzhou 2 Road, Shinan District, Qingdao Tel: Customer Service Center Wuhan Branch Office Room 2717, Jianyin Tower, No.709 Jianshe Avenue, Wuhan Tel: Customer Service Center Xi an Branch Office Room 1909, Langchen Plaza, No.13 Gaoxin 4 Road, High-tech Industries Development Zone, Xi an Tel: Customer Service Center Xiamen Branch Office Room 905, the Bank Center Building, No.189 Xiahe Road, Xiamen Tel: Service Hot Line Omron Automation Official Website Omron Automation Official Wechat Omron Corporation 2014 All Rights Reserved
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