Business is Accelerating; IT Must Transform
|
|
- Thomasina Wells
- 8 years ago
- Views:
Transcription
1 Business is Accelerating; IT Must Transform May 2015 A research report prepared by: Publication sponsored by:.
2 TABLE OF CONTENTS TABLE OF FIGURES Introduction 1 Production Applications Will Require New Infrastructure 1 Survival Roles and IT Organizations 3 Considering Managed Services for Cloud and Digital Business 5 Provider Selection 6 The Journey Begins with a First Step 9 Sponsor Perspective 10 Figure 1: Workload Categories, Core Characteristics, and Key 3 IT Requirements Figure 2: Managed Services Improve Cloud Workload Management 5 Figure 3: Must-have Managed Services Supporting Cloud-based 6 Production Apps Figure 4: What Factors Help Make the Provider Decision? 7 Figure 5: Sourcing Managed Services for Cloud 7 About this Report Saugatuck Technology Inc. is solely responsible for the content of this report. Unless otherwise cited, all content, including illustrations, research, conclusions, assertions and positions contained in this report were developed by, and are the sole property of, Saugatuck Technology Inc. The research and analysis presented in this report includes research from ongoing Saugatuck Technology research programs, including our global survey and interview work with user enterprise business and IT leaders, briefings with providers, and analysis of publically-available market information from multiple sources. The publication of this report was funded by Dimension Data plc. About Saugatuck Technology Saugatuck Technology, Inc., provides subscription research and advisory consulting services focused on key market trends and disruptive technologies driving change in business computing. Founded in 1999, Saugatuck is headquartered in Westport, CT with resources in metro Boston, Washington D.C, Silicon Valley, and Wiesbaden, Germany. For more information, please visit or call i
3 Introduction Within the next five years, our CEO and CFO expect the most business growth, and profitability, from digital business. The challenge for our IT organization and infrastructure is that what we have is not what we need. CIO, US-based financial services firm To paraphrase a famous quote: the future of IT is not what it used to be. As businesses evolve to become Digital Businesses, IT can no longer depend on the past as a guide for the future. Digital Business encompasses collaborating with partners and customers, engaging customers through social IT, participating in online/cloud-enabled markets, utilizing mobile devices for executing and managing the business, and profiting from new offerings of digital services and content. In short, the evolution to Digital Business is forcing IT into uncharted territory, with new types of technologies, applications, and workloads. The future of IT therefore is not a continuation of the past; the future is a break from the past. Unfortunately for most IT organizations, the evolution is occurring rapidly and is additive to more conventional IT objectives. The timely pursuit of new business opportunities and strategies creates an urgent requirement for a transformed and adaptive blend of IT organization, infrastructure, and services. This research paper builds on Saugatuck Technology research and analysis to examine and explain how these changes affect any company s IT infrastructure and organization, and how managed services are key to the survival skills needed to adapt to and address the requirements of current and future production applications and to enable competitive business opportunity indefinitely. Production Applications Will Require New Infrastructure Currently, we do not have the infrastructure in place that is best for our new application workloads. We know we must transform our infrastructure quickly to avoid constraining our business. CFO, large US-based Manufacturing firm In the face of accelerating business dynamics, possibly best characterized as the evolution to Digital Business (as described above) is a move to Cloud, potentially including Private Cloud, the right addition to your enterprise s IT infrastructure? Many IT organizations are learning that Cloud, especially a Private Cloud, can simultaneously: Improve utilization of resources and make the infrastructure more cost efficient; Accelerate delivery of new applications; and Enable IT to be more responsive to increasingly dynamic business requirements. Cloud-based infrastructure and services become extremely valuable in an environment that is increasingly subject to changing software / application / workload types and importance. And in Saugatuck s experience, the technical and operational aspects of production applications define the requirements for 1
4 IT infrastructure. Saugatuck s research on the shift toward Digital Business with large and mid-sized businesses worldwide indicates three categories that encompass almost all IT applications for the next five years, as follows: Conventional applications. These applications exhibit well-behaved operational characteristics such as consistent or projectable runtimes and requirements for IT resources (i.e., storage, compute, network). Examples include traditional back office and system-of-record types of operations and applications. Since these applications are easily managed, the most effective and efficient way to handle them is to provide dedicated resources for their execution. The shifts toward new ways of doing business suggest that over time, a shrinking percentage of production applications will be considered Conventional. While many Conventional applications will persist, their relative percentage of enterprise IT and business, and their relative criticality to the enterprise, will steadily diminish. And as that happens, the need for IT infrastructure optimized for these applications will also dwindle. Variable applications. More and more of these are being seen with the shift toward more Digital Business. These applications are slightly less well-behaved than Conventional applications. Variable applications exhibit somewhat predictable and relatively limited transient demands, peaks and valleys of use / demand, and changing priorities. Examples include online transactional systems or systems of interaction with peak loads (such as month-end) of two to five times the typical loads. Virtualization today is a good means of managing Variable applications effectively and efficiently without wasting resources but again, as ways of doing business change, Variable applications will also change. Dynamic applications. These applications are unruly; they exhibit unpredictable and wide variations in resource requirements. For oftenunforeseen reasons, resources required for a Dynamic application may suddenly increase by a factor of 100 or more. Web-serving applications and various types of systems of engagement / market-facing applications are typical of this category. These are new applications and the results of renovating older applications by adding mobile, social, or analytics capabilities. Saugatuck research indicates that the trend in new and renovated applications is for increasing growth of, and shift toward, more and more Dynamic applications. Thus, over time, applications and their associated business workloads will become less predictable. The variations in run times and resource requirements will likely be outside IT s ability to predict with reasonable accuracy. This is because the drivers of these applications will be factors such as local weather conditions and regional stock market fluctuations. The consequence is that traditional IT infrastructures those built for Conventional and possibly Variable workloads must be enhanced to enable and support more Dynamic applications. Responsiveness, including flexibility, is the key requirement that will be increasingly levied upon IT organizations. 2
5 The workload mix the relative amounts of Conventional, Variable, and Dynamic applications will shift as the business units strive to pursue opportunities and increase their competitiveness. Thus, the category and operational characteristics of an application workload define the requirements for the optimal infrastructure for that application. The application categories and their associated IT requirements are summarized in Figure 1. Figure 1: Workload Categories, Core Characteristics, and Key IT Requirements Application Workload Category Core Characteristics Key IT Requirements Conventional Variable Dynamic Well-behaved with consistent or projectable runtimes and resource requirements Examples are traditional back office and system-of-record types of applications Fairly Well-behaved with predictable and/or relatively limited transient peaks and valleys of use/demand Examples are online transactional systems, systems of interaction Unruly ; unpredictable wide variations in resource requirements Examples are web-serving workloads, systems of engagement / market-facing workloads, management systems utilizing analytics Source: Saugatuck Technology Inc. Server options: traditional rack and blade, integrated, preconfigured Static connections for backup or switching controlled manually or through operator action Server options: traditional rack and blade, pre-configured Shared connections between servers and storage or software controlled switching for both backup and for allocation of resources Server options: rack and blade; workload size may require high density servers Dynamic provisioning of resources entails fully software controlled interconnection of servers, storage, and network We note that, for all of these categories of application workloads, but especially for the Dynamic workloads that are and will be the most influential on business and IT change, Cloud-based infrastructure capabilities especially Private Cloud enables the capabilities and support required with the best combinations of cost and flexibility. Survival Roles and IT Organizations The roles of the IT organization don t have to change, because they re already obsolete in too many ways. We just need to survive long enough to get better, so we can make the business better. CIO/CTO, global diversified media provider For most IT organizations, evolving to support the transitions of their businesses and their user requirements including the shift of applications entails developing and acquiring skills to perform roles that are critical to the long term survival of the business. Saugatuck calls these the Survival Roles, described as follows: 3
6 1. Identify the requirements of the new IT infrastructure. This Role entails identifying infrastructure requirements (e.g., resource capacities, Category for the application, etc.) for: Existing applications; Planned or likely enhancements to existing applications; Planned or desired new applications. Requirements should be prioritized and a timeline must be developed with the business units to map the urgency of new infrastructure capabilities. 2. Evaluate and select products and providers. This Role must include identifying a list of evaluation criteria (with relative weightings) for each type of product (e.g., in-house Private Cloud, Hosted Private Cloud) and service (application migration, application operation, etc.). This Role also entails performing the evaluation and selection of the products and services. 3. Negotiate terms and conditions and SLAs. This Role focuses on negotiating acceptable contractual arrangements (including SLAs, penalties, etc.) with providers of new products (e.g., Hosted Private Cloud) and services (e.g., application operation). 4. Plan and execute migration of applications. This Role entails the identification and prioritization of applications to be moved to a new infrastructure. This includes development of a timeline for applications and individual project tasks and checkpoints for each application being moved. 5. Operate and support the new infrastructure. This Role encompasses layers of tasks ranging from a foundation of basic operations of the infrastructure (e.g., ensuring the Private Cloud is operational) up through applying maintenance to the middleware in the Private Cloud, to operating and maintaining the application. This Role can also entail identifying ways to improve the processes of the IT organization. For example, a Private Cloud can potentially eliminate almost all manual actions associated with changing infrastructure resources assigned to an application. 6. Monitor provider SLA and contract compliance. This Role is closely linked to Role 3. Here the mission is to monitor delivery of all contracted offerings and ensure commitments are fulfilled. If commitments are not satisfied then discussions with the provider must ensue and focus on remediation, penalties, corrective actions, etc. 7. Innovate and implement new application solutions. This Role can deliver truly high value to the business. The objective of this Role is to work closely with the business units, such as Marketing, and help devise, design, and implement new applications to enable the business units to pursue tactical and strategic initiatives. An example might be to pursue increased in-store sales by sending targeted offers to customers as they move through sections of the store. Such an application would entail analytics of customer buying behavior and mobility for transmitting the offer to the customer s cell phone. 4
7 Considering Managed Services for Cloud and Digital Business IT For our business to survive, we need new, more, and better IT capabilities. For our IT function, our IT organization, to survive, we need to partner with Cloud providers and other services providers. CTO, F500 financial services provider For most IT organizations, the list of Survival Skills is definitely daunting. Most IT executives can attest to the challenges of acquiring or developing new skills. And, the above list includes the additional challenge that most of the line items do not align with the technical skills of most IT staff personnel. As a result, for many IT organizations the most expedient and cost effective approach is through the use of Managed Services for Survival Roles 1 through 6. This enables IT leaders and organizations to concentrate on Survival Role 7, which enables the IT organization to evolve from managing the IT resources to helping identify and implement new innovative solutions for their users. Arguably, Survival Role 7 will provide the highest long term value and ensure survival of the IT organization and the business. Thus, Saugatuck suggests the use of Managed Services that will enable the IT organization to perform Survival Role 7. Our research indicates that IT leaders themselves see great value in Managed Services for enabling and improving the ability of the firm, especially as IT infrastructures become more diverse and therefore more costly and beyond the ability of existing IT resources to enable and support. As shown in Figure 2, reducing this rapidly expanding set of operational expenses is the initial focus of most IT leaders looking to Managed Services, followed closely by their desire to improve focus on core business. Figure 2: Managed Services Improve Cloud Workload Management Source: Saugatuck Technology, 2015 global Cloud Infrastructure Survey, n=327 The message is clear that companies looking at managed services for Cloudbased production workloads understand that traditional IT environments are 5
8 often difficult to align with the business long-term, as staffing and budgets dictated too much of their agility and performance. Provider Selection Provider selection is at least as important as solution selection. Saugatuck Technology Inc. Saugatuck s work indicates that the move toward Digital Business is well underway. Given that such a move requires flexible and adaptive infrastructure that is both scalable and cost-effective, we can also confirm that there will be more need for more Cloud-based infrastructure alternatives, which in turn will require more skill and managed services. So what should we look for, and from whom? Three aspects: Types of services offered; provider attributes; type of provider. First: What types of services are most valued by IT leaders seeking and moving to Cloud-based infrastructure that enables improved business ability and competitive success? Figure 3 sums up what CIOs told us in our 2015 global survey. Figure 3: Must-have Managed Services Supporting Cloud-based Production Apps Source: Saugatuck Technology, 2015 global Cloud Infrastructure Survey, n=327 The gradual shift from left to right indicates that the relative importance of each capability can vary significantly according to the needs of each firm considering what services to acquire from any provider. Therefore, the list should be used primarily as a checklist against which to list and qualify a firm s Managed Services requirements. That qualified list will then provide a relative weighting of the importance of each capability, which can then be applied to help identify and select qualified providers. 6
9 Second: What criteria should be used in helping to select specific providers? As with any such decision, the criteria to use depends on the acquiring firm s plans, requirements, practices, policies, and more. Figure 4 sums up the key criteria that IT leaders tell Saugatuck they prefer to use to identify and select providers, listed in descending order of value, and grouped by color in terms of relative importance. Figure 4: What Factors Help Make the Provider Decision? Source: Saugatuck Technology, 2015 global Cloud Infrastructure Survey, n=327 Each provider s pricing must be consistent with others in order to get in the door; this differs little from traditional IT buying. The preference for suites is explainable by firms wanting/needing as many aspects of systems to work as cost-effectively, integratively, and securely together as possible, and which tends to be less expensive in the long run. Contract terms and provider reputation rank similarly. Again, the relative value or importance will vary according to each company s own situation. Figure 5: Sourcing Managed Services for Cloud Source: Saugatuck Technology, 2015 global Cloud Infrastructure Survey, n=327 7
10 Figure 5 sums up buyer preferences for sourcing of Managed Services for Cloud listed in descending order of ranking. Finally, what type(s) of providers should be considered? In Saugatuck s research, we find that those providers with brand name recognition, reputation, and position are the most sought-after, followed by providers of IT infrastructure. Ideally, some combination of both will be the optimal choice for most companies seeking combinations of Cloud-based infrastructure and managed services to enable and support them. In sum, Saugatuck suggests the following factors to consider when evaluating offerings and providers for the increasingly-important combination of Cloudbased infrastructure and the resulting Survival Roles for the IT organization: Expertise and experience in managing production applications and infrastructures. This typically results from experience in hosting or in operating hosted Private Cloud offerings. Expertise and experience in managing applications based on key enterprise business software, such as SAP. This typically entails partnerships with and/or certifications from the business management software providers in question. Expertise and experience with major Cloud capabilities. Your ideal provider may either be a Cloud provider, partner with Cloud providers, and/or both. Look for those with experience in Cloud platforms, business marketplaces, and/or SaaS and PaaS offerings. Breadth of offerings. A single provider supplying several Managed Services can be more efficient (and, less costly) than coordinating services from multiple providers. Partner ecosystem. Look for providers with vibrant and growing relationship networks spanning systems integrators, VARs, developers, ISVs, and others working to enable the most value from any range of Managed Services. Reputation in the subject geography(ies) and industry(ies). Local market knowledge and expertise is increasingly important as more and more critical systems, applications, and data are shifted to Cloud-based infrastructure and managed by outside parties. Training and education. Do not overlook the importance of providers that can supply training for in-house IT staff in managing and optimizing infrastructure use with each type of workload. This will greatly improve your company s ability to enable and support future, currently unforeseen changes as it progresses through the early stages to more completelyconceived and executed digital business efforts. The Journey Begins with a First Step Digital Business engagement is no longer optional. If a business hasn t made the transition to the digital world yet, they are probably on death s door. - CIO, global media firm
11 There is no question that a shift toward Digital Business is reshaping enterprise application workloads, which in turn drives both needs for, and benefits from, new and more capable IT infrastructure types. And that shift is driving the simultaneous need for more skills that are increasingly best sourced to providers of Managed Services. The evolving mix of applications will clearly affect the underlying IT infrastructures. Saugatuck s position is that it is time to stop thinking about infrastructure as finite and relatively static. It is time to think of resources, services and skills readily adaptable to varying mixes of applications. Going forward, we must plan for IT that is contextual, and dynamically variable. Understanding how company IT requirements are changing is crucial to building compelling analyses and business case(s) for upgrading infrastructure, and for evolving the IT organization into one that can enable business competitiveness indefinitely. Bluntly, such a transition is beyond the abilities of any single IT organization. Even the biggest players in IT partner for infrastructure, services and skills in order to build and then take advantage of competitive possibilities. Shouldn t your firm do the same? 8 9
12 SPONSOR PERSPECTIVE Technology is reinventing the modern enterprise. Every core function of the business is being redefined including complex applications for customer engagement, business intelligence and talent management and retention. The rules of technology management are being redesigned, turning IT organizations of the bygone era into core innovation centers. Part of this transformation is the ability to select and migrate production applications and core system to the cloud. The realized promise of cloud, self- provisioning, is simple; but self-management of complex applications and associated business processes is not trivial. To leverage the power of hybrid cloud for the modern enterprise, we think CIOs are looking for a cloud provider that closes the gap on managing the cloud. We are hands-on, so you can be hands-free Dimension Data Cloud Surround is a portfolio of service delivery platforms and managed services reflecting our deep heritage in networking, storage, security, advanced automation, end user computing and mobility to deliver enterprise production applications and workloads on the cloud. With Cloud Surround organizations move applications to cloud with confidence, and experience accelerated time to value. Key resources are freed up for new projects to drive growth. Dimension Data is an experienced cloud service provider with global service delivery capabilities, in 16 global data centers across five continents with local and proven technical expertise. This includes managing OPEX private cloud on the client premises anywhere in the world. 25,000 people in more than 50 countries across six continents Local language capabilities, with local in-country support services Dimension Data employees fulfill local client requirements with management of multi-vendor, multi-cultural environments Dimension Data Cloud Meets Client Needs, Today and Tomorrow Everyday we talk with CIOs that are ready for the next chapter in cloud adoption moving production applications to the cloud. Some applications are born in the cloud but it s no surprise that not every application can or should move to the cloud. Many, however, can be fit to the cloud like ERP, vertical core business applications and enterprise productivity tools like unified communications, mail, collaboration and video. Dimension Data knows how. We have three guiding principles for Dimension Data Cloud: Provide the right cloud for every job, with a choice of how you pay using capital dollars or consumption driven rate cards - and then manage as much or as little of the cloud as you like. Enable IT to take back control of key business functions with a consistent hybrid cloud management platform. Ensure an exceptional client experience with % service level agreements and service credit caps of 100% For more information, go to 10
13 Month Day, xxSSR SAUGATUCK OFFERINGS AND SERVICES Saugatuck Technology provides subscription research / advisory and consulting services to senior business and IT executives, technology and software vendors, business / IT services providers, and investors. Our Mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change. Over the last few years, this has included a major focus on the emergent new master architecture, that includes not only Cloud applications and infrastructure, but mobile, social, advanced analytic and sensor technologies. More recently, the firm has also focuse CONTINUOUS RESEARCH SERVICES (CRS) Subscription research / advisory services that provide independent / unbiased analysis, insights and guidance into the most important emerging technologies driving change in business computing. We are experts in Cloud IT and Digital Business, among other key market trends / technologies with a balanced view that is valued by both providers and consumers of technology-enabled products / services alike. USER STRATEGIC CONSULTING SERVICES Leadership and Planning Workshops Digital Business Strategy and Program Assessments Vendor Selection / Evaluations Cloud Transition / Migration and Best Practices VENDOR STRATEGIC CONSULTING SERVICES Market Assessments Strategy Validation Opportunity Analysis / Emergent White Spaces Positioning & Messaging / Go-to-Market Strategies Routes-to-Market Competitive Analysis THOUGHT-LEADERSHIP PROGRAMS Custom research programs targeting key technology and business/it investment decisions of CIOs, CFOs and senior business executives, delivered as research reports, position papers or executive presentations. VALUE-ADDED SERVICES Competitive and market intelligence Investment advisory services (M&A support, due diligence) Primary and secondary market research. To learn more about Saugatuck research and consulting offerings, go to or Chris MacGregor. While there, sign-up to receive our complimentary Research Alerts and Lens360 blog posts, and purchase select premium subscription research. Saugatuck Locations Saugatuck is headquartered in Westport, CT (USA), with resources in metro Boston, metro Washington D.C., Silicon Valley, and Wiesbaden, Germany. To reach Saugatuck Technology, please call:
Cloud, On-premises, and More: The Business Value of Software Deployment Choice
Cloud, On-premises, and More: A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Choices, Limits, and Adaptability Isn t Everything Cloud? The Importance of Architecture
More informationThe Why of Hybrid Cloud: 5 Use Cases, and Where to Start
The Why of Hybrid Cloud: 5 Use Cases, and Where to Start January 2016 A research report prepared by:. Publication sponsored by: TABLE OF CONTENTS TABLE OF FIGURES Introduction 1 Characterizing Hybrid Cloud
More informationCloud IT and Cloud Business
Cloud IT and Cloud Business Presented at CIO Cloud Summit Montelucia Resort & Spa, Scottsdale, AZ December 8, 2011 Bill McNee Founder and CEO Saugatuck Technology bill.mcnee@saugatucktechnology.com +1.203.454.3900
More informationKey SaaS, PaaS and IaaS Trends Through 2015: Business Transformation via the Cloud. Executive Summary. A research report prepared by:
Key SaaS, PaaS and IaaS Trends Through 2015: Business Executive Summary A research report prepared by: TABLE OF CONTENTS Summary 1 Introduction 2 Today s Economic Situation Continues to Favor the Cloud
More informationManufacturing Cloud Sense: Improving Business Management with Cloud ERP
Manufacturing Cloud Sense: Improving Business Management with Cloud ERP May 2015 A research report prepared by: Publication sponsored by:. TABLE OF CONTENTS TABLE OF FIGURES Introduction 1 The Cloud ERP
More informationSoftware-as-a-Service: Managing Benefits for SMBs
Software-as-a-Service: Managing Benefits for SMBs A research report prepared by: Publication sponsored by: TABLE OF CONTENTS SaaS and SMBs: A Beneficial Combination Key Benefits of SaaS Solutions for SMBs
More informationStepping Up to The Cloud:
A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Reaching a Cloud Decision Point Tactical and Strategic Cloud Benefits Managing Key Challenges Plan For Change Sponsor
More informationStepping Up to The Cloud:
A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Reaching a Cloud Decision Point Strategic Cloud Capabilities Managing Key Challenges Plan For Change Sponsor Perspective:
More informationSaugatuck s 2012 Global Cloud Business Software Survey: Data Report. Abridged Version for Registered Website Members.
Saugatuck s 2012 Global Cloud Business Software Survey: Data Report Abridged Version for Registered Website Members March 21, 2012 Table of Contents About This Report Research Summary Highlights Areas
More informationSoftware-as-a-Service: Managing Key Concerns and Considerations
Software-as-a-Service: Managing Key Concerns and Considerations A research report Publication sponsored by: TABLE OF CONTENTS Introduction: Cloud IT, including SaaS, is Real IT Managing The Key Concerns
More informationLeveraged Engineering: Partnering for Success at Cloud Speed
A research report prepared by: Publication sponsored by: TABLE OF CONTENTS The Root of the Problem A Need for New Thinking, New Approaches Look for a Leveraged Approach Real-world Leveraged Engineering
More informationThe Transition to SaaS: Accelerating ISV Success on Windows Azure
A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: What Does This Mean for The ISV Windows Azure Design Constraints What Works on Windows Azure? New Competencies 10
More informationPlatform-as-a-Service: What ISVs Need for World-Class Cloud Offerings
A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: The Cloud Need is Now 1 ISVs Competitive Advantage is in the Cloud 1 The Saugatuck Cloud Development and Deployment
More informationAdvancing Business Innovation through the Cloud
A research report prepared by: Publication sponsored by: TABLE OF CONTENTS 1 Introduction 1 A Platform for Innovation 2 The Cloud Ecosystem 3 Innovation in the Cloud 4 Cloud Advantages for Enterprises
More informationERP for Small and Mid-sized Companies: Time for a Decision
A research report Publication sponsored by: About This Report This report was developed and written by the senior staff of Saugatuck Technology Inc. This report is based on independent research developed
More informationMeeting the Challenge of Enterprise Cloud Development: 7 Best Practices for Hybrid Cloud
A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction 1 The Hybrid Cloud 1 The Development Challenge 2 Managing Complexity at Deutsche Post DHL 4 The Seven Best Practices
More informationSoftware Defined Hybrid IT. Execute your 2020 plan
Software Defined Hybrid IT Execute your 2020 plan Disruptive Change Changing IT Service Delivery Cloud Computing Social Computing Big Data Mobility Cyber Security 2015 Unisys Corporation. All rights reserved.
More informationCloud Computing: It s In Your Future. What You Need to Know about Logicalis and Cloud Computing
Cloud Computing: It s In Your Future What You Need to Know about Logicalis and Cloud Computing Cloud computing is a transition that is changing the way you will buy, build, operate and consume information,
More informationHybrid IT A Low-Risk Path from On-Premise to ITaaS
SOLUTION WHITE PAPER Hybrid IT A Low-Risk Path from On-Premise to ITaaS Increase your options by finding the right mix of on-demand and on-premise IT management tools Bruce Campbell, Principal Solutions
More informationWhy DevOps Matters: Practical Insights. October 2014. Why DevOps Matters: Practical Insights on Managing Complex & Continuous Change
Why DevOps Matters: Practical Insights on Managing Complex & Continuous Change A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: DevOps and Managing Cloud Complexities
More informationSprint IaaS Cloud Computing - Case Study and Customers
Sprint making business agility real with reliable cloud computing solutions Partnership with CSC enables enterprise-class cloud services SUMMARY Ovum view Customers of all sizes and in ever-increasing
More informationEnterprise Business Transformation: The Shift to Digital Recurring Revenue
Enterprise Business Transformation: The Shift to Digital Recurring Revenue A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Digital Transformation is Business Transformation Four
More informationBusiness Benefits for Small and Mid-sized Enterprises A research report prepared by:
SaaS Realities: Business Benefits for Small and Mid-sized Enterprises A research report prepared by: TABLE OF CONTENTS Introduction 1 Flexible, Nimble and Pressure 1 Making Operational Improvements 2 Software
More informationBuilding the Digital HR Organization. Accenture and SuccessFactors on the changing nature of HR
Building the Digital HR Organization Accenture and SuccessFactors on the changing nature of HR More than ever, HR has to contend with changing business demands and an evolving workforce. At the same time,
More informationThe Road to Convergence
A UBM TECHWEB WHITE PAPER SEPTEMBER 2012 The Road to Convergence Six keys to getting there with the most confidence and the least risk. Brought to you by The Road to Convergence Six keys to getting there
More informationAccelerate the journey to your Cloud
Accelerate the journey to your Cloud Atos, EMC and VMware strategic alliance Presentation - February 15 th, 2012 Copyright 2011 EMC Corporation. All rights reserved. 1 Our clients are facing 3 new key
More informationThe Importance of Data Quality for Intelligent Data Analytics:
The Importance of Data Quality for Intelligent Data Analytics: Optimizing the Financial and Operational Performance of IT White Paper IT decisions are only as good as the data they re based on. And that
More informationWorld-Renouned Services
World-Renouned Services Digital Intelligence Systems, LLC (DISYS) is a global managed staffing and services company with core capabilities in: Agile Solutions Infrastructure Support Services Application
More information2011 Talking Points and Go-To-Market Themes
2011 Talking Points and Go-To-Market Themes Who is? is the global leader in virtualization and cloud infrastructure. s mission: To dramatically reduce the complexity of IT. The result: enables its customers
More informationVMware Hybrid Cloud. Accelerate Your Time to Value
VMware Hybrid Cloud Accelerate Your Time to Value Fulfilling the Promise of Hybrid Cloud Computing Through 2020, the most common use of cloud services will be a hybrid model combining on-premises and external
More informationEconomic Benefits of Cisco CloudVerse
Economic Benefits of Cisco CloudVerse Executive Summary Cloud enables IT to be delivered as a service, when and wherever it is needed, from central, secure, public and private data centers. Enterprises
More informationVODACOM HANA CLOUD PLATFORM ERMANO QUARTERO HEAD OF PRODUCT VODACOM BUSINESS
VODACOM HANA CLOUD PLATFORM ERMANO QUARTERO HEAD OF PRODUCT VODACOM BUSINESS WHY CLOUD SOLUTIONS MAKE SENSE? VODACOM S EVOLUTION INTO THE CLOUD 2014 Cloud 2010 2008 Unified communications Value ADSL FTTB
More informationRethinking Your Finance Functions
Rethinking Your Finance Functions Budgeting, Planning & Technology BDO Canada Daniel Caringi ( dcaringi@bdo.ca ) September 25th, 2014 A journey of a thousand miles must begin with a single step. - Lao
More informationBusiness Transformation with Cloud ERP
Photo copyright 2012 Michael Krigsman. Business Transformation with Cloud ERP Prepared by Michael Krigsman February 2012 NetSuite sponsored this independent white paper; Asuret does not endorse any vendor
More informationHow To Manage Cloud Management
WHITE PAPER Five Steps to Successful Integrated Cloud Management Sponsored by: HP Mary Johnston Turner May 2011 Robert P. Mahowald IDC OPINION Global Headquarters: 5 Speen Street Framingham, MA 01701 USA
More informationwww.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana
www.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana Table of Contents 03----------------------------------------------------Introduction
More information2013 European Conferencing Services Customer Value Leadership Award
2013 2013 European Conferencing Services Customer Value Leadership Award 2013 Frost & Sullivan 1 We Accelerate Growth Customer Value Leadership Award Conferencing Services Europe, 2013 Frost & Sullivan
More informationSOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible
SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible You don t. But you can get complete visibility to the cloud
More informationIBM Software Cloud service delivery and management
IBM Software Cloud service delivery and management Rethink IT. Reinvent business. 2 Cloud service delivery and management Virtually unparalleled change and complexity On this increasingly instrumented,
More informationDevelopment in the Cloud: A Framework for PaaS and ISV Flexibility
A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction Cloud Development Today Seeking the Perfect Cloud Development Platform The Infrastructure Services Layer The Middleware
More informationJourney to SaaS: How You Can Grow Your Software Business by Moving to the Cloud
A FROST & SULLIVAN EXECUTIVE SUMMARY Journey to SaaS: How You Can Grow Your Software Business by Moving to the Cloud In Collaboration With: View the ondemand version of the ebroadcast: www.frost.com/isv
More informationGETTING THE MOST FROM THE CLOUD. A White Paper presented by
GETTING THE MOST FROM THE CLOUD A White Paper presented by Why Move to the Cloud? CLOUD COMPUTING the latest evolution of IT services delivery is a scenario under which common business applications are
More informationTransforming Business Processes with Agile Integrated Platforms
Transforming Business Processes with Agile Integrated Platforms SPRING 2015 Sponsored by SAP Technology Business Research, Inc. Technology changes, but the needs of business do not. Integration is essential
More informationINSERT COMPANY LOGO HERE
INSERT COMPANY LOGO HERE Frost & Sullivan 1 We Accelerate Growth Industry Challenges As cloud solutions and technologies evolve, enterprises continue to show interest in how the cloud can help them achieve
More informationWhite Paper 8 STEPS TO CLOUD 9. How a hybrid approach can maximise the business value of cloud and what you can do to make it happen
White Paper 8 STEPS TO CLOUD 9 How a hybrid approach can maximise the business value of cloud and what you can do to make it happen Introduction Today, we re seeing IT s place in the enterprise evolving
More informationEVEREST GROUP NEXT GENERATION IT CONSULTING SERVICES ENTERPRISE TRANSFORMATION
EVEREST GROUP NEXT GENERATION IT CONSULTING SERVICES ENTERPRISE TRANSFORMATION Everest Group passionately believes that management decisions need to be driven by facts and analytics, not speculation and
More informationBuilding the Business Case for Cloud: Real Ways Private Cloud Can Benefit Your Organization
: Real Ways Private Cloud Can Benefit Your Organization In This Paper Leveraging cloud technology can help drive down costs while enabling service-oriented IT. Private and hybrid cloud approaches improve
More informationDifferentiate your business with a cloud contact center
Differentiate your business with a cloud contact center A guide to selecting a partner that will enhance the customer experience An Ovum White Paper Sponsored by Cisco Systems, Inc. Publication Date: September
More informationCLOUDY FUTURE? THE FLEXIBILITY TO TRANSITION FROM PERPETUAL LICENSES TO CLOUD-BASED APPLICATION DEPLOYMENTS SUGGESTS A BRIGHT FUTURE.
TECH DOSSIER SPONSORED BY CLOUDY FUTURE? THE FLEXIBILITY TO TRANSITION FROM PERPETUAL LICENSES TO CLOUD-BASED APPLICATION DEPLOYMENTS SUGGESTS A BRIGHT FUTURE. CLOUDY FUTURE? 2 Enterprise license software
More information2011 Virtualization and Evolution to the Cloud Survey
2011 Virtualization and Evolution to the Cloud Survey DENMARK RESULTS CONTENTS Evolution of IT... 4 Methodology... 6 Focus... 8 Finding 1: Gaps between expectations and reality reveal market evolution...
More informationTALENT OPTIMIZATION. Transforming HR and Human Capital Management for Business Growth
TALENT OPTIMIZATION Transforming HR and Human Capital Management for Business Growth TALENT OPTIMIZATION Transforming HR and Human Capital Management for Business Growth THE TALENT OPTIMIZATION OBJECTIVE
More informationIT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era
Customer Needs and Strategies IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era Mary Johnston Turner IDC OPINION IT as a service (ITaaS) represents a fundamentally
More informationTransform your customer relationships. Avanade Enterprise CRM Solutions
Transform your customer relationships Avanade Enterprise CRM Solutions Avanade has deployed more Microsoft Dynamics CRM solutions than any other organization in the world. Our CRM experts utilize our global
More informationSoftware vendors evolution in the new industry paradigm
Software vendors evolution in the new industry paradigm Future of independent software vendors www.wipro.com Rajesh Gupta Rajesh Gupta Practice head- ISV vertical Practice head- ISV vertical Manufacturing
More informationBUILDING THE CASE FOR CLOUD: HOW BUSINESS FUNCTIONS IN UK MANUFACTURERS ARE DRIVING PUBLIC CLOUD ADOPTION
BUILDING THE CASE FOR CLOUD: HOW BUSINESS FUNCTIONS IN UK MANUFACTURERS ARE DRIVING PUBLIC CLOUD ADOPTION Industry Report Contents 2 4 6 Executive Summary Context for the Sector Key Findings 3 5 9 About
More informationThe Keys to Successful Cloud Migrations
Moving Federal Agencies to the Cloud The Keys to Successful Cloud Migrations A WHITE PAPER PRESENTED BY: September 2014 PREPARED BY MARKET CONNECTIONS INC. 14555 AVION PARKWAY, SUITE 125 CHANTILLY, VA
More informationmanaging Cost in the cloud
managing Cost in the cloud Executive Summary Leveraging cloud computing, specifically Infrastructure-as-a-Service (IaaS), has the potential to substantially lower an organization s infrastructure costs.
More informationCloud Computing and Standards
Cloud Computing and Standards Heather Kreger CTO International Standards, IBM kreger@us.ibm.com 2012 IBM Corporation Technology will play the key role in success Speed Value 90% 1 view cloud as critical
More informationView Point. Lifting the Fog on Cloud
View Point Lifting the Fog on Cloud There s a massive Cloud build-up on the horizon and the forecast promises a rain of benefits for the enterprise. Cloud is no more a buzzword. The enabling power of the
More informationKPMG Powered Enterprise
KPMG Powered Enterprise Driving Oracle Cloud-enabled business transformation kpmg.com KPMG Powered Enterprise / 1 Introduction Organizations generally resist changes to their enterprise systems. What
More informationVirtualization and Evolution to the Cloud Survey UNITED KINGDOM RESULTS
2011 Virtualization and Evolution to the Cloud Survey UNITED KINGDOM RESULTS CONTENTS Evolution of IT... 4 Methodology... 6 Focus... 8 Finding 1: Gaps between expectations and reality reveal market evolution...
More informationThe Rising Cost of Customer Service:
A FROST & SULLIVAN EXECUTIVE SUMMARY The Rising Cost of Customer Service: Cloud Strategies for Lower TCO, Higher Reliability, and a Competitive Edge In Collaboration With: View the ondemand version of
More informationInfrastructure as a Service: Accelerating Time to Profitable New Revenue Streams
Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams Cisco Infrastructure as a Service Cisco has made a significant investment in understanding customer needs around data center
More informationRealizing the Value Proposition of Cloud Computing
Realizing the Value Proposition of Cloud Computing CIO s Enterprise IT Strategy for Cloud Jitendra Pal Thethi Abstract Cloud Computing is a model for provisioning and consuming IT capabilities on a need
More informationHow To Understand The Reasons For A Cloud-Based Server Farm
2011 Virtualization and Evolution to the Cloud Survey GLOBAL RESULTS CONTENTS Evolution of IT... 4 Methodology... 6 Focus... 8 Finding 1: Gaps between expectations and reality reveal market evolution...
More informationADDING CLOUD TO THE SERVICE DELIVERY MIX
ADDING CLOUD TO THE SERVICE DELIVERY MIX Business Drivers and Organizational Considerations By Stanton Jones, ISG, and Kalyan Kumar, HCL www.isg-one.com INTRODUCTION Large global organizations today are
More informationWWT View Point. Journey to the Private Cloud: Take the First Steps with FlexPod
WWT View Point Journey to the Private Cloud: Take the First Steps with FlexPod TABLE OF CONTENTS 1...EXECUTIVE OVERVIEW 2...SECTION 1: THE ROAD TO PRIVATE CLOUDS 3...SECTION 2: START WITH A STABLE INTEGRATED
More informationBarnaby Jeans Sr. Solution Architect Business Critical Applications
Barnaby Jeans Sr. Solution Architect Business Critical Applications Connected, Mobile, Information-Centric World Business Reduction in Complexity via New IT Architectures and Business Models The IT Dilemma
More informationEconomic Benefits of Cisco CloudVerse
Economic Benefits of Cisco CloudVerse Key Takeaways Executive Summary Cloud architecture enables IT to be delivered as a service and delivered only when it is needed over the network from central, secure
More informationvision realize your software-defined with the Digital Data Center from Atos Whitepaper
realize your software-defined vision with the Digital Data Center from Atos Whitepaper Revolutionize agility and flexibility. Accelerate time to market. Mitigate risk without inhibiting innovation. Reduce
More informationPublic Cloud and Managed Communications Services: Right Time, Right Place?
: Right Time, Right Place? Market Advisory Report Ashok Kumar Director, Custom Research December, 2013 Current Analysis (www.currentanalysis.com) Washington, D.C. Paris, France Phone: +1 703 404 9200;
More informationAccenture & NetSuite
Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these
More informationI D C T E C H N O L O G Y S P O T L I G H T
I D C T E C H N O L O G Y S P O T L I G H T AP M S a a S and An a l yt i c s S t e p U p t o Meet the N e e d s o f M odern Ap p l i c a t i o n s, M o b i le Users, a n d H yb r i d C l o ud Ar c h i
More informationThe future of application outsourcing: making the move from tactical to strategic
IBM Global Business Services White Paper The future of application outsourcing: making the move from tactical to strategic Application Services Page 2 Contents 2 Introduction 2 Success brings new challenges
More informationWHITE PAPER The Impact of SaaS on the Professional Services Industry
WHITE PAPER The Impact of SaaS on the Professional Services Industry Sponsored by: SAP Cushing Anderson November 2010 IDC OPINION Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200
More informationare you helping your customer maximize the business value of IT and enabling them with tools and frameworks to deliver IT as a Service?
PARTNER BRIEF Service Portfolio Management from CA Technologies are you helping your customer maximize the business value of IT and enabling them with tools and frameworks to deliver IT as a Service? FOR
More informationMitel Professional Services Catalog for Contact Center JULY 2015 SWEDEN, DENMARK, FINLAND AND BALTICS RELEASE 1.0
Mitel Professional Services Catalog for Contact Center JULY 2015 SWEDEN, DENMARK, FINLAND AND BALTICS RELEASE 1.0 Contents MITEL PROFESSIONAL SERVICES DELIVERY METHODOLOGY... 2 CUSTOMER NEEDS... 2 ENGAGING
More informationCloud vision and capabilities
Nov 7, 2012 Cloud vision and capabilities - N-Cloud framework - Introduction Marv Mouchawar President, Cloud Services NTT DATA Inc Kazuhiro Gomi President & CEO NTT America Steve Nola CEO, Cloud Solutions
More informationStrategic Briefing Data Center Management & Automation
Strategic Briefing Data Center & Automation Contents Why is Data Center & Automation (DCMA) so important? 2 The Solution Pathway: Data Center and Automation 2 Identifying and Addressing the Challenges
More informationI D C V E N D O R S P O T L I G H T. H yb r i d C l o u d Solutions for ERP
I D C V E N D O R S P O T L I G H T H yb r i d C l o u d Solutions for ERP November 2014 Adapted from Worldwide Enterprise Applications 2014 2018 Forecast and 2013 Vendor Shares by Christine Dover Sponsored
More informationA VERITAS PERSPECTIVE: Maximize Agility, Minimize Risk In The Multi-Vendor Hybrid Cloud
A VERITAS PERSPECTIVE: Maximize Agility, Minimize Risk In The Multi-Vendor Hybrid Cloud 1 THE HYBRID CLOUD DILEMMA Finding Agility without Adding Fragility Today, businesses have to move fast to stay competitive.
More informationWhite paper Reaping Business Value from a Hybrid Cloud Strategy
White paper Fujitsu Hybrid Cloud Services White paper Reaping Business Value from a Hybrid Cloud Strategy How to embrace a hybrid cloud model to maximize the benefits of public and private cloud services
More informationHOW WELL DO YOU KNOW YOUR PROSPECTS?
In today s turbulent economy, with most sales and marketing teams striving to build a robust sales pipeline regardless of industry, it is more important than ever before to effectively identify appropriate
More informationDon t Go In Blind: Navigating the Journey to the Cloud. agility made possible
Don t Go In Blind: Navigating the Journey to the Cloud agility made possible Introduction The business world has changed. The time for speculating about how growing market forces, such as an unpredictable
More informationHP CLOUDSYSTEM. A single platform for private, public, and hybrid clouds. Simply the most complete cloud system for enterprises and service providers
HP CLOUDSYSTEM A single platform for private, public, and hybrid clouds Simply the most complete cloud system for enterprises and service providers Solution brief It s a fact of life: cloud computing is
More informationCloud Consulting Services
Cloud Data Center Business Intelligence Enterprise Computing Solutions Services Cloud Consulting Services Service Overview Embarking on the road to cloud computing is not a simple journey and shouldn t
More informationCurrent and Competitive ERP
Current and Competitive ERP Evaluate current ERP system capabilities and determine how to meet future growth plans. oday s enterprise resource planning (ERP) solutions differ greatly from versions T introduced
More informationCisco Cloud Enablement Services for Adopting Clouds
Cisco Cloud for Adopting Clouds Cisco Cloud for Adopting Clouds help you understand which applications you need to migrate; build business justifications for migrating your applications to a public cloud
More informationA Unified View of Network Monitoring. One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS
A Unified View of Network Monitoring One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS Executive Summary In the past few years, the enterprise computing technology has changed
More informationRETHINKING THE IT/BUSINESS PARTNERSHIP TO DRIVE DIGITAL INNOVATION
A HARVARD BUSINESS REVIEW ANALYTIC SERVICES REPORT RETHINKING THE IT/BUSINESS PARTNERSHIP TO DRIVE DIGITAL INNOVATION Copyright 2015 Harvard Business School Publishing. sponsored by RETHINKING THE IT/BUSINESS
More informationSolution brief. HP CloudSystem. An integrated and open platform to build and manage cloud services
Solution brief An integrated and open platform to build and manage cloud services The industry s most complete cloud system for enterprises and service providers Approximately every decade, technology
More informationHow to leverage SAP HANA for fast ROI and business advantage 5 STEPS. to success. with SAP HANA. Unleashing the value of HANA
How to leverage SAP HANA for fast ROI and business advantage 5 STEPS to success with SAP HANA Unleashing the value of HANA 5 steps to success with SAP HANA How to leverage SAP HANA for fast ROI and business
More informationCloud Computing. Exclusive Research from
2014 Cloud Computing Exclusive Research from Cloud Computing Continues to Make Inroads Companies are expanding their use of cloud as they work through implementation and organizational challenges Cloud
More informationMoving the Contact Center to the Cloud? Consider the Options
Moving the Contact Center to the Cloud? Consider the Options DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics - market research and consulting services, predicts
More informationAll can damage or destroy your company s computers along with the data and applications you rely on to run your business.
All can damage or destroy your company s computers along with the data and applications you rely on to run your business. Losing your computers doesn t have to disrupt your business if you take advantage
More informationSERVICES. Software licensing and entitlement management delivered in the cloud for the cloud
SERVICES Software licensing and entitlement management delivered in the cloud for the cloud The Software Industry and the Cloud Enterprise organizations are rapidly discovering the flexibility of cloud-based
More informationGlobal Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com
WHITE PAPER Monetizing the Cloud: XaaS Opportunities for Service Providers Sponsored by: EMC Brad Nisbet March 2011 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015
More informationIDC MarketScape: Worldwide Business Consulting Strategy for Digital Operations 2015 Vendor Assessment
IDC MarketScape IDC MarketScape: Worldwide Business Consulting Strategy for Digital Operations 2015 Vendor Assessment Michael Versace Cushing Anderson THIS IDC MARKETSCAPE EXCERPT FEATURES KPMG IDC MARKETSCAPE
More informationThe New War for Talent in Analytics and Marketing Services
The New War for Talent in Analytics and Marketing Services The analytics and marketing services sector is experiencing explosive growth. Influenced by major trends such as big data, digital and data-centric
More information