User s Guide. Valleylab TM. Exchange Remote Software System

Transcription

1 User s Guide Valleylab TM Exchange Remote Software System

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3 User s Guide Valleylab TM Exchange Remote Software System For use with Valleylab LS10, LS Series Single Channel Vessel Sealing Generator, and Valleylab FT10, FT Series Energy Platform Part Number:

4 Preface Preface This user s guide and the software it describes are for use only by qualified biomedical professionals and Covidien personnel responsible for maintaining and upgrading of software for Covidien hardware products. Equipment covered in this manual This user s guide describes the installation and use of the Valleylab Exchange application version The application enables first-time setup and software updates on the Valleylab FT10 energy platform and the Valleylab LS10 generator. ii Valleylab Exchange Remote Software System

5 Limited Warranty Limited Warranty Covidien warrants the covered product listed below to be free from defects in material and workmanship for normal use and service for the period(s) set forth below. Covidien s obligation under this warranty is limited to the repair or replacement, at its sole option, of any product, or part thereof, which has been returned to it (or its authorized distributor) within the applicable time period shown below after delivery of the product to the original purchaser, and which examination discloses, to Covidien s satisfaction, that the product is defective. This limited warranty does not apply to any product, or part thereof, which has been repaired or altered in a way so as, in Covidien s judgment, to affect its stability or reliability, or which has been subjected to misuse, neglect, or accident. The warranty periods for Covidien products are as follows: All purchased or supplemental software programs or updates 90 days from delivery Notwithstanding any other provision herein or in any other document or communication, Covidien s liability with respect to this limited warranty and the products sold hereunder shall be limited to the aggregate purchase price for the products sold to the customer. This limited warranty is non-transferable and runs only to the original purchaser of the covered product(s). There are no warranties which extend beyond the terms hereof. Covidien disclaims any liability hereunder or elsewhere in connection with the sale of products and for any form of indirect, tort, or consequential damages. This limited warranty and the rights and obligations hereunder shall be construed under and governed by the laws of the State of Colorado, USA. The sole forum for resolving disputes arising under or relating in any way to this limited warranty is the District Court of the County of Boulder, State of Colorado, USA. Covidien reserves the right to make changes in covered products built or sold by it at any time without incurring any obligation to make the same or similar changes to equipment previously built or sold by it. THE OBLIGATION TO REPAIR OR REPLACE A DEFECTIVE OR NONPERFORMING PRODUCT IS THE SOLE REMEDY OF THE CUSTOMER UNDER THIS LIMITED WARRANTY. EXCEPT AS EXPRESSLY PROVIDED HEREIN, COVIDIEN DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO PRODUCTS, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Valleylab Exchange Remote Software System iii

6 Software License Software License Customer hereby acknowledges that Covidien LP and or its affiliates (collectively called COVIDIEN herein) owns the entire right, title, and interest in and to the Software, as may be installed in the Products or Equipment addressed herein or provided separately ( Software ) (including all of the computer code, source and object, comprising the Software and all components and elements thereof), and all associated manuals, drawings, technical information and Documentation (collectively, the Documentation ), including, without limitation, all patent, copyright, trademark, trade secret and other intellectual property or proprietary rights ( Intellectual Property Rights ) in and to the Software and all components and elements thereof all of which shall remain the sole and exclusive property of Covidien. The amount paid by the Customer for the Products and/or Equipment incorporating the Software includes as a portion of that amount, a license fee granting Customer only the rights set forth in this Software License. This Software License will be superseded by any express Software agreement between Covidien and Customer The use of term Product herein includes Products and/or Equipment as applicable. 1. Single User License Grant. COVIDIEN grants to Customer a limited, nonexclusive, non-sublicensable, nontransferable and revocable license to use the Software, exclusively at location identified by Customer on the order form as the ship-to location of the Products, solely in machine-readable object code form, and only on a single central processing unit embedded in the Products as provided by COVIDIEN under this agreement, and solely for the Customer s internal business purpose in the operation of the Products provided by COVIDIEN under this Agreement. Notwithstanding anything to the contrary contained in this Agreement, the Software is licensed to be used on only one computing device or Product, and a valid license must be obtained under this Agreement for each computing device or Product with which the Software is used or in which the Software is embedded. 2. Restrictions on Use. Except to the extent expressly authorized in these Software License Terms or by law, Customer shall not and shall not cause any third party to; (i) decompile, disassemble, or reverse engineer the Software; (ii) modify or create any derivative works (including, without limitation, translations, transformations, adaptations or other recast or altered versions) of or based on the Software, or alter the Software in any way; (iii) merge the Software with any other software or product not supplied by Covidien; (iv) use, copy, sell, sublicense, lease, rent, loan, assign, convey or otherwise transfer the Software except as expressly authorized by this Agreement; (v) distribute, disclose or allow use of the Software, in any format, through any timesharing service, service bureau, network or by any other means, to or by third parties; (vi) remove or modify any copyright, confidential or proprietary markings, legends or restrictions that are in the Software originally supplied to Customer; or (vii) violate any obligations with regard to Covidien s Confidential Information (as defined below). To the extent that Customer is expressly permitted by applicable mandatory law to undertake any of the activities listed in the preceding sentence, Customer will not exercise those rights unless and until Customer has given Covidien not less than 30 days prior written notice of Customer s intent to exercise any such rights unless an order of a government agency of competent jurisdiction will not so allow. This License will terminate immediately upon notice from Covidien if Customer fails to comply with any provision of this License or any agreement. iv Valleylab Exchange Remote Software System

7 Software License 3. Reservation of Rights. Notwithstanding anything to the contrary contained in this Agreement, or any order form, purchase order or agreement between the parties, all rights not expressly granted by Covidien to Customer are reserved to and retained by Covidien and Covidien expressly is not selling, assigning or otherwise transferring to Customer, and Customer is not purchasing or otherwise acquiring or obtaining, any of Covidien s Intellectual Property Rights or other rights in or to the Software or Documentation. 4. Confidentiality. Customer agrees that the Software and the Documentation, and all components and elements of the Software and Documentation, including, without limitation, the specific design and structure of individual programs, constitutes confidential information and trade secrets of Covidien (the Confidential Information ). Customer agrees not to disclose, provide, or otherwise make available such Confidential Information, including, without limitation, any trade secrets or copyrighted material, in any form to any third party. Customer agrees that it will make the Software available only to those employees, contractors, or consultants of Customer with a specific need to know, who are obligated to comply with the restrictions contained in these Software License Terms and to maintain secrecy of the Software and all other Confidential Information and are properly trained in its use. Customer is responsible for the compliance of all users of the Software and Products with these obligations and shall cause all users of the Software and Products to comply with these obligations. Customer acknowledges that the Software embodies proprietary trade secrets of Covidien including, without limitation, technical and non-technical information regarding the Software and the development and manufacture of the same. Customer hereby agrees to maintain the confidentiality of such trade secrets using at least as great a degree of care as Customer uses to maintain the confidentiality of its own most confidential information. Customer shall communicate these obligations to those employees and agents of Customer who come into contact with the Software, and shall use its best efforts to ensure their compliance with all confidentiality obligations applicable to Customer. 5. Change Orders. Covidien shall have the right, at any time during the Term, by written request to Customer (an Update Notice ), to require that Customer return the Products and Software to Covidien for such periods of time as are required by Covidien ( Update Periods ) or to allow Covidien to access the Software at the Customer s location for the purpose of enabling Covidien to incorporate Software revisions, updates or modifications from time to time. Upon receipt of an Update Notice, Customer shall return the requested Products and Software to Covidien at Covidien s cost and expense, or work with Covidien to find a suitable time for Covidien to access the Software at the Customer s location. Customer acknowledges and agrees that during Update Periods, if the Software must be returned to Covidien, the Products and Software will be unavailable to Customer and in Covidien s possession. Covidien will use reasonable commercial efforts to perform the revisions, updates or modifications and to return the revised, updated or modified Products and Software to Customer as soon as is reasonably practicable. 6. Software License Term. The term of the Software license granted under this Software License shall be for the commercial life of the associated Product or Equipment. 7. Limited Warranty. Covidien represents and warrants to Customer that the Software will perform substantially as described in Covidien's then current Documentation for such Software and the remaining warranty, or extended warranty, if any, applicable to the Product or Equipment with which such Software was delivered. If Customer notifies Valleylab Exchange Remote Software System v

8 Software License Covidien of defects during the applicable warranty period, and those defects are verified by Covidien, as Customer s sole and exclusive remedy, Covidien will replace the defective Software or, at its option, terminate this Software License and refund to Customer the amount paid by Customer to Covidien for the Software (if provided separately from a Product) or for the Product in which the defective Software is installed (if embedded within a Product). Customer s remedy for breach of this limited warranty shall be limited to the foregoing replacement or refund and shall not encompass any other damages. No dealer, distributor, agent or employee of Covidien is authorized to make any modification or addition to the warranty and remedies stated herein. Notwithstanding these limited warranty provisions, all of Covidien s obligations with respect to such warranties shall be contingent on Customer s use of the Software in accordance with this Agreement and in accordance with Covidien s instructions as provided by Covidien in the Documentation provided by Covidien, as such instructions may be amended, supplemented, or modified by Covidien, in its sole discretion, from time to time. Covidien shall have no warranty obligations with respect to any failures of the Software that are the result of accident, abuse, misapplication, extreme power surge or extreme electromagnetic field, or any other cause outside of Covidien s control. This limited warranty does not apply to any damages, malfunctions, or non-conformities caused to or by; (i) Customer s use of Software in violation of these Software License Terms or in a manner inconsistent with any Documentation or instructions provided by Covidien; (ii) use of non-covidien furnished equipment, software, or facilities with its equipment or Products; (iii) Customer s failure to follow Covidien s installation, operation, repair or maintenance instructions; (iv) Customer s failure to permit Covidien timely access, remote or otherwise, to Products; (v) failure to implement all features, revisions, modifications, updates, patches, bug fixes, or new versions of or to the Software provided by Covidien under this Agreement or otherwise; (vi) Products with there original manufacturer s serial numbers altered, defaced or deleted; (vii) Products that been altered, serviced or modified by a party other than Covidien; or (viii) Software that has been subjected to abnormal physical or electrical stress, misuse, negligence or accident by Customer or a third party. 8. Export Laws. THESE SOFTWARE TERMS ARE EXPRESSLY MADE SUBJECT TO ANY AND ALL LAWS, REGULATIONS, ORDERS, OR OTHER RESTRICTIONS WITH RESPECT TO THE EXPORT FROM THE UNITED STATES OF AMERICA OF THE SOFTWARE. BUYER SHALL NOT EXPORT OR RE-EXPORT THE SOFTWARE (I) WITHOUT FULL COMPLIANCE WITH SUCH LAWS, REGULATIONS, ORDERS AND OTHER RESTRICTIONS, INCLUDING, WITHOUT LIMITATION, OBTAINING ALL NECESSARY APPROVAL FROM ALL REQUIRED GOVERNMENTAL AGENCIES AND (II) WITHOUT THE PRIOR WRITTEN CONSENT OF COVIDIEN. 9. U.S. Government Rights. The Software is a commercial item developed exclusively at private expense, consisting of commercial computer software and commercial computer software Documentation as such terms are defined or used in the applicable U.S. acquisition regulations. The Software is licensed hereunder (i) only as a commercial item and (ii) with only those rights as are granted to all other customers pursuant to the terms and conditions of this License. Customer shall not use, duplicate, or disclose the Software in any way not specifically permitted by this License. Nothing in this License requires Covidien to produce or furnish technical data for or to Customer. 10. Survival. Sections 2, 3, 4, 8, 9 and this Section 10 shall survive the termination or expiration of these Software License Terms. vi Valleylab Exchange Remote Software System

9 Software License 11. Additional Terms. Certain parts of the software might be subject to open source software license terms. Valleylab Exchange Remote Software System vii

10 Software License SSH.Net Library SSH.NET Library is Copyright (c) 2010, RENCI, All rights reserved. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS, OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Apache License Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at Unless required by applicable law or agreed to in writing, software distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License. viii Valleylab Exchange Remote Software System

11 Table of Contents Preface ii Limited Warranty iii Software License iv End User Agreement vii Chapter 1. Before Starting Overview System Requirements Online and Offline Modes Navigation Notifications Help Home Menu Pane Chapter 2. Installing the Valleylab Exchange Application Installing Valleylab Exchange v Establish Connection to the Server Chapter 3. First-Time Setup and Generator Location Valleylab FT10 First-Time Setup Connect the Generator Set the Generator Location Valleylab LS10 First-Time Setup Connect the Generator Set the Generator Location Change Generator Location Chapter 4. Account Management Create Account Sign In and Logout Chapter 5. Generator Software Update Valleylab FT10 Software Update Software Package Download Connect the Generator Generator Software Update Valleylab LS10 Software Update Software Package Download Valleylab Exchange Remote Software Update System ix

12 Connect the Generator Generator Software Update Chapter 6. Docking to Valleylab Exchange for Planned Maintenance Valleylab FT10 Log Retrieval Connecting a Valleylab FT Viewing and Saving Valleylab FT10 Log Files Valleylab FT10 On-Demand Log Retrieval Valleylab LS10 Log Retrieval and Real Time Clock Update Connecting a Valleylab LS Viewing and Saving Valleylab LS10 Log Files Server Upload Chapter 7. Troubleshooting Installation Create Account First-Time Setup Login Change Password Forgot Password Software Update Connection Errors Device Property Updates Settings Device Configuration Connection Configuration General Configuration Covidien Technical Service x Valleylab Exchange Remote Software Update System

13 Chapter 1 Before Starting This user s guide provides an overview of the features and functions of Valleylab Exchange v3.1.5 software. Valleylab Exchange Remote Software System 1-1

14 Overview Overview The Valleylab Exchange (VLEX) v3.1.5 client is used for remote device management on Covidien s Valleylab FT10 energy platform and Valleylab LS10 generator. The remote device management includes the following functionality: Perform first-time setup for a new generator. Perform a generator software update. Automatically retrieve logs and configuration information from the generator and upload that information to a server. Precaution Read all warnings, precautions, and instructions provided with this system before use. Notice The screen examples in this manual may vary depending on user type and privileges (e.g., Covidien vs. non-covidien user), generator type, and whether the application is in Online or Offline mode. While using Valleylab Exchange, only one generator at a time can be connected to the computer. System Requirements Important The Valleylab Exchange application requires at least 9.5 GB of free space on the system (primary drive) for installation of the application. The Valleylab Exchange application works on the Windows TM* platform and has been verified to work on Windows 7 and Windows 8.1 SP1 64-bit in all language versions. 1-2 Valleylab Exchange Remote Software System

15 Online and Offline Modes Online and Offline Modes The Valleylab Exchange application can be used while connected to the server over the Internet (Online mode), or without an Internet connection (Offline mode). Notice To switch from Offline mode to Online mode, close the Valleylab Exchange application, connect the computer to the Internet, and then relaunch Valleylab Exchange. If a Valleylab FT10 energy platform is connected to the computer, it may need to be disconnected in order to switch to Online mode. Before Starting When a new Valleylab Exchange account is created, the user will not be able to sign in from Offline mode until first signing in from Online mode. After signing in once from Online mode, the ability to sign in from Offline mode will be enabled as long as the user signs in from Online mode at least once every 90 days to refresh the account. Valleylab Exchange must be in Online mode to: Download, install, and configure Valleylab Exchange. Establish a connection to the server prior to first-time setup. Sign in for the first time after creating a new account, and once every 90 days to refresh the account. Download software packages for a generator software update. Upload generator logs to the server. Before signing in or clicking First-Time Setup, the indicator at the bottom right of the SIGN IN screen will be green if Valleylab Exchange is in Online mode. Valleylab Exchange Remote Software System 1-3

16 Online and Offline Modes After signing in or clicking First-Time Setup, there are two indicators showing that the application is in Online mode: one next to Server in the menu pane, and one in the lowerright corner. Offline mode may be used to: Set the country code during first-time setup. Update generator software. Retrieve logs and configuration information from the generator. 1-4 Valleylab Exchange Remote Software System

17 Online and Offline Modes Before signing in or clicking First-Time Setup, the indicator at the lower-right corner of the SIGN IN screen will be red if Valleylab Exchange is in Offline mode. Before Starting After signing in or clicking First-Time Setup, there are two red indicators showing that the application is in Offline mode: one next to SERVER in the menu pane, and one in the lower-right corner. Valleylab Exchange Remote Software System 1-5

18 Navigation Navigation Notice Most Valleylab Exchange features are available in Online and Offline mode, including Help, Settings, Home, and Notifications. Some features in the Menu might only be available in Online mode. The diagram below shows the frequently used features on the Valleylab Exchange screen. Online and Offline mode are covered earlier in this chapter. Notifications, Help, Home, and Menu are covered in the sections below. For more information on Settings, see Chapter 7, Troubleshooting. Notifications Click the i at the bottom of the screen to view notifications. A small number may appear next to the i, indicating the number of unread notifications. 1-6 Valleylab Exchange Remote Software System

19 Navigation Help Click Help to view Valleylab Exchange information and instructions. Help content is available in both Online and Offline mode. Before Starting Home Click to return to the home screen. Use the home screen to view information on the current Valleylab Exchange session, system health, and the last Valleylab Exchange session. Valleylab Exchange Remote Software System 1-7

20 Navigation Menu Pane The menu on the left side of the screen gives options for the server and, if connected, the generator. The server always appears in the menu pane. If a generator is connected, the generator serial number will appear below the server options. LS10 FT10 Important Sign in to Valleylab Exchange to view the full list of menu options. Server The server is always the first item in the menu pane. The indicator node shows the status of communication between the Valleylab Exchange application and the server. The node will be green when Valleylab Exchange is in Online mode. When Valleylab Exchange is in Online mode, the application can communicate with the server and the Upload and Download options are available. The node will be red when Valleylab Exchange is in Offline mode. In Offline mode, the application cannot communicate with the server and the Upload and Download options are not available. Upload Click this menu option to view the status of logs being uploaded from the PC to the server. See Server Upload on page 6-10 for more information. Download Click this menu option to verify the last software package that was automatically downloaded from the server. See Software Package Download on page 5-2, for more information on package downloads. 1-8 Valleylab Exchange Remote Software System

21 Navigation Generator Serial Number Clicking on the generator serial number in the left-hand pane gives device information that may be helpful for troubleshooting. Obtain this information when contacting Covidien Technical Service. The node will be green when Valleylab Exchange is connected to the generator. The node will be yellow while log retrieval is in process. The node will turn grey if the generator is disconnected. Device Logs Click this menu option to preview and save device logs. See Chapter 6, Docking to Valleylab Exchange for Planned Maintenance for more information. Device Property Update Click this menu option to change the generator location. See Chapter 3, Change Generator Location for details. Software Update Click this menu option to update the generator software. For complete software update instructions, see Chapter 5, Generator Software Update. Before Starting Valleylab Exchange Remote Software System 1-9

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23 Chapter 2 Installing the Valleylab Exchange Application The following section gives instructions for a step-by-step installation and configuration of the Valleylab Exchange application on a computer. Precaution As with any system that interacts over the Internet, Covidien recommends appropriate Information Technology (IT) security practices. These would include the use of licensed copies of the personal computer operating system, anti-malware and anti-virus software with ongoing updates, and a fire wall per the local IT department policies. Valleylab Exchange Remote Software System 2-1

24 Installing Valleylab Exchange v3.1.5 Installing Valleylab Exchange v The latest version of Valleylab Exchange can be downloaded from the Covidien website 2. elect the Valleylab FT10 energy platform or the Valleylab LS10 generator. 3. Select the First-Time Setup tab and click the orange Get Started button to download the Valleylab Exchange application. 4. Download the Valleylab Exchange v3.1.5 installer to the computer desktop. 5. Locate the ValleylabExchange.exe installer on the computer desktop. 6. Double-click the icon and follow the prompts to install the software, as outlined below. 7. The INTRODUCTION screen displays. Click Next. 2-2 Valleylab Exchange Remote Software System

25 Installing Valleylab Exchange v The LICENSE AGREEMENT screen displays. Select I accept the terms of the License Agreement radio button and click Next to proceed with the installation. Notice Click Cancel or select I do NOT accept the terms of the License Agreement to cancel the Installation process. Installing the Valleylab Exchange Application 9. Installing the application in the default destination folder is recommended. Click Install. Valleylab Exchange Remote Software System 2-3

26 Installing Valleylab Exchange v The INSTALLING VALLEYLAB EXCHANGE screen displays. Installation progress is indicated by the green progress bar at the bottom of the screen along with the status of the installation. 11.The PLEASE WAIT screen displays as the application installs. 2-4 Valleylab Exchange Remote Software System

27 Establish Connection to the Server 12.Once the INSTALL COMPLETE screen displays, the installation is complete and the VLEXClient icon is now available on the computer desktop. Click Done. Establish Connection to the Server After the Valleylab Exchange application has been installed, the application must be connected to the server using an Internet connection. The initial connection to the server completes the configuration of the application. Installing the Valleylab Exchange Application Important It is recommended to repeat these steps when preparing to do a first-time setup. Notice Do not connect the generator yet. See Chapter 3, First-Time Setup and Generator Location for instructions on connecting a generator for first-time setup. 1. Locate the VLEXClient icon on the computer desktop and double-click it to start the software. 2. The SIGN IN screen will open. Leave the username and password fields blank; signing in is not required for first-time setup. Valleylab Exchange Remote Software System 2-5

28 Establish Connection to the Server 3. Click First-Time Setup located in the lower-left corner of the screen. 4. When the new window opens, verify a green indicator next to SERVER in the menu on the left, and a green indicator showing ONLINE in the lower-right corner. 5. Click Logout in the upper-right corner of the screen. 6. The initial connection to the server is complete and the Valleylab Exchange application is configured. Click the X in the upper-right corner to close the Valleylab Exchange application. 2-6 Valleylab Exchange Remote Software System

29 Chapter 3 First-Time Setup and Generator Location The Valleylab FT10 and Valleylab LS10 must be set up using Valleylab Exchange prior to first use. During first-time setup, the Valleylab Exchange application will automatically retrieve information from the generator, and then the user will set the generator location. Notice First-time setup does NOT require a username or password. First-time setup can be performed in either Online or Offline mode; an Internet connection is not required. Refer to Online and Offline Modes on page 1-3 for further information. The screen examples used in this manual may vary depending on user type and privileges (e.g., Covidien vs. non-covidien user), generator type, and whether the application is in Online or Offline mode. While using Valleylab Exchange, only one generator at a time can be connected to the computer. Valleylab Exchange Remote Software System 3-1

30 Valleylab FT10 First-Time Setup Valleylab FT10 First-Time Setup Only one generator at a time may be connected to the computer. An Internet connection is not required for first-time setup. Connect the FT10 Energy Platform 1. Gain access to the Ethernet port by unscrewing the plate on the back cover of the Valleylab FT10 energy platform. 2. Plug the Ethernet cable into the computer and the port at the back of the generator. 3. Plug in and turn on the generator. Once the generator is on, a CONFIGURATION MISMATCH error message will display on the touchscreen. 4. Press the Service/Settings button on the generator front panel. 5. Select System on the generator touchscreen. 3-2 Valleylab Exchange Remote Software System

31 Valleylab FT10 First-Time Setup 6. Select Network on the generator touchscreen. 7. Select Wired Point-to-point on the generator touchscreen. First-Time Setup and Generator Location Valleylab Exchange Remote Software System 3-3

32 Valleylab FT10 First-Time Setup 8. Wait while the network initializes. Once complete, the Network Status is RUNNING and Wired Point-to-point is greyed out. Set the FT10 Energy Platform Location Notice First-time setup does NOT require a username or password. The user can do first-time setup in either Online or Offline mode. Refer to Online and Offline Modes on page 1-3 for further information. 1. Locate the VLEXClient icon on your desktop and double-click it to start the software. 2. Click First-Time Setup located in the lower-left corner of the Valleylab Exchange SIGN IN page. 3-4 Valleylab Exchange Remote Software System

33 Valleylab FT10 First-Time Setup 3. When the application launches, the device logs will be retrieved from the generator. Please wait while the logs are captured. 4. When the green status bar reaches 100%, the Set Country button displays. Click Set Country. First-Time Setup and Generator Location 5. Select the country where the generator will be used from the drop-down list. Valleylab Exchange Remote Software System 3-5

34 Valleylab FT10 First-Time Setup 6. The SELECT REGION field will automatically populate; click Apply. 3-6 Valleylab Exchange Remote Software System

35 Valleylab FT10 First-Time Setup 7. Valleylab Exchange starts the process of setting the location. Do not turn off the generator or logout while the update is in progress. Notice If the following error message shows on the screen, SYSTEM CONFIGURATION IS NOT COMPATIBLE WITH SOFTWARE VERSION. PLEASE LOGOUT AND SIGN IN WITH USERNAME AND PASSWORD TO DO A SOFTWARE UPDATE. Refer to instructions in Valleylab F10 Location and Software Incompatibility on page First-Time Setup and Generator Location Valleylab Exchange Remote Software System 3-7

36 Valleylab FT10 First-Time Setup 8. When the green status bar is at 100%, location selection is complete. 9. When the country and region settings are completed, click View Result to view the updated generator settings. 3-8 Valleylab Exchange Remote Software System

37 Valleylab FT10 First-Time Setup 10.If another generator will be connected, right click on the generator serial number in the left-hand menu and click Disconnect. If not, click Logout and then click the X in the upper-right corner to close the application. 11.Disconnect the Ethernet cable and replace the back cover plate on the generator. First-Time Setup and Generator Location Notice First-time setup is now complete. Restart the generator to clear the error message prior to first use. Valleylab Exchange Remote Software System 3-9

38 Valleylab F10 Location and Software Incompatibility Valleylab F10 Location and Software Incompatibility If the following Incompatible Configuration error message appears after country selection, the generator software must be updated before completing the first-time setup. 1. Click Logout and then click the X in the upper-right corner to close the application. 2. Disconnect the Ethernet cable from the computer. Important A Valleylab Exchange username and password are required before starting the software update. Obtaining a new username and password may take up to 3 business days. Refer to Chapter 4, Account Management for more information. Valleylab Exchange must be in Online mode to download the software package. Confirm that the computer is connected to the Internet before reopening the Valleylab Exchange application Valleylab Exchange Remote Software System

39 Valleylab F10 Location and Software Incompatibility 3. Double click the VLEXClient icon to open the Valleylab Exchange application. 4. Confirm that there is a green indicator in the lower-right corner indicating Online mode. 5. Enter your Valleylab Exchange username and password, then click Sign In. 6. The PREPARATION screen opens. Confirm that the box next to the Valleylab FT10 is checked. Uncheck the box next to the Valleylab LS10 if that generator type is not in use. First-Time Setup and Generator Location 7. Click Apply. The software package download will start automatically. 8. Select the Valleylab FT10 from the drop-down list and click Go. Once the green progress bar is at 100%, the PACKAGE BUNDLE DOWNLOAD STATUS will be COMPLETED. Valleylab Exchange Remote Software System 3-11

40 Valleylab F10 Location and Software Incompatibility 9. Click Logout and click the X in the upper-right corner to close the application. 10.Connect the generator to the computer. For detailed instructions, refer to the Connect the FT10 Energy Platform on page 3-2 or the Connect the LS10 Generator on page 3-18 instruction earlier in this chapter. 11.Double click the VLEXClient icon to open the Valleylab Exchange application. The update may be performed in either Online or Offline mode. 12. Enter your Valleylab Exchange username and password then click Sign In Valleylab Exchange Remote Software System

41 Valleylab F10 Location and Software Incompatibility 13.Once the device logs are retrieved, click Set Country. 14.From the drop-down list, select the location where the generator will be used. 15.Click Apply. First-Time Setup and Generator Location 16.An error message will appear. Click Update Software. Valleylab Exchange Remote Software System 3-13

42 Valleylab F10 Location and Software Incompatibility 17.The SOFTWARE UPDATE screen will open. Click Update. A progress bar displays the update status. Important User input to the generator will be required. During the software update, do not step away until user input is entered on the touchscreen. An audible alarm will sound when the generator is ready for input Valleylab Exchange Remote Software System

43 Valleylab F10 Location and Software Incompatibility 18.A SOFTWARE UPDATE HAS BEEN REQUESTED will display on the generator touchscreen when the software update reaches 30%. Select Begin Software Update to continue. Notice If the user does not make a selection on the energy platform within 1 minute, the software update will time out. If this happens, select Cancel on the energy platform touchscreen and restart the software update process in the Valleylab Exchange application. 19.When the green status bar is at 100%, the software update process is complete. Click Proceed. First-Time Setup and Generator Location Valleylab Exchange Remote Software System 3-15

44 Valleylab F10 Location and Software Incompatibility 20.Valleylab Exchange starts the process of setting the location. Do not turn off the generator or logout while the update is in progress. 21.When the green status bar is at 100%, location selection is complete Valleylab Exchange Remote Software System

45 Valleylab F10 Location and Software Incompatibility 22.When the country and region settings are completed, click View Result to view the updated generator settings. First-Time Setup and Generator Location 23.If another generator will be connected, right click on the generator serial number in the left-hand menu and click Disconnect. If not, click Logout and then click the X in the upper-right corner to close the application. Valleylab Exchange Remote Software System 3-17

46 Valleylab LS10 First-Time Setup 24. Disconnect the Ethernet cable and replace the back cover plate on the generator. Notice First-time setup is now complete. Restart the generator to clear the error message prior to first use. Valleylab LS10 First-Time Setup Only one generator at a time may be connected to the computer. An Internet connection is not required for first-time setup. Connect the LS10 Generator 1. Gain access to the USB port through the back cover plate of the generator. 2. Plug the USB A to B cable into your computer and port at the back of the generator. 3. Plug in and turn on the Valleylab LS10 generator. An error notification (a red exclamation mark enclosed by a red triangle) indicates the generator requires first-time setup before use Valleylab Exchange Remote Software System

47 Valleylab LS10 First-Time Setup Set the LS10 Generator Location Notice First-time setup does NOT require a username or password. The user can do first-time setup in either Online or Offline mode. Refer to the Online and Offline Modes on page 1-3 for further information. 1. Locate the VLEXClient icon on your desktop and double-click it to start the software. 2. Click First-Time Setup located in the lower-left corner of the Valleylab Exchange SIGN IN page. 3. When the application launches, the device logs will be retrieved from the generator. Please wait while the logs are captured. First-Time Setup and Generator Location Valleylab Exchange Remote Software System 3-19

48 Valleylab LS10 First-Time Setup 4. When the green status bar reaches 100%, the SET COUNTRY button displays. Click Set Country. 5. Select the country where the generator will be used from the drop-down list Valleylab Exchange Remote Software System

49 Valleylab LS10 First-Time Setup 6. The SELECT REGION will automatically populate; click Apply. 7. Valleylab Exchange starts the process of setting the location. Do not turn off the generator or logout while the update is in progress. First-Time Setup and Generator Location Notice If the following error message shows on the screen, SYSTEM CONFIGURATION IS NOT COMPATIBLE WITH SOFTWARE VERSION. PLEASE LOGOUT AND SIGN IN WITH USERNAME AND PASSWORD TO DO A SOFTWARE UPDATE. Refer to instructions in the Valleylab LS10 Location and Software Incompatibility on page Valleylab Exchange Remote Software System 3-21

50 Valleylab LS10 First-Time Setup 8. When the green status bar is at 100%, location selection is complete. 9. When the country and region settings are completed, click View Result to view the updated generator settings Valleylab Exchange Remote Software System

51 Valleylab LS10 First-Time Setup 10.If another generator will be connected, right-click on the generator serial number in the left-hand menu and click Disconnect. If not, click Logout and then click the X in the upper-right corner to close the application. 11.Disconnect the USB cable and replace the back cover plate on the generator. Notice First-time setup is now complete. Restart the generator to clear the error notification prior to first use. First-Time Setup and Generator Location Valleylab Exchange Remote Software System 3-23

52 Valleylab LS10 Location and Software Incompatibility Valleylab LS10 Location and Software Incompatibility If the following Incompatible Configuration error message appears after country selection, the generator software must be updated before completing the first-time setup. 1. Click Logout and then click the X in the upper-right corner to close the application. Important A Valleylab Exchange username and password are required before starting the software update. Obtaining a new username and password may take up to three (3) business days. Refer to Chapter 4, Account Management for more information. Valleylab Exchange must be in Online mode to download the software package. Confirm that the computer is connected to the Internet before reopening the Valleylab Exchange application Valleylab Exchange Remote Software System

53 Valleylab LS10 Location and Software Incompatibility 2. Confirm that there is a green indicator in the lower-right corner indicating Online mode. 3. Enter your Valleylab Exchange username and password, then click Sign In. 4. The PREPARATION screen opens. Confirm that the box next to the Valleylab LS10 is checked. Uncheck the box next to the Valleylab FT10 if that generator type is not in use. First-Time Setup and Generator Location 5. Click Apply. The software package download will start automatically. Valleylab Exchange Remote Software System 3-25

54 Valleylab LS10 Location and Software Incompatibility 6. Once the download is complete, click Set Country. 7. From the drop-down list, select the location where the generator will be used. 8. Click Apply Valleylab Exchange Remote Software System

55 Valleylab LS10 Location and Software Incompatibility 9. An error message will appear. Click Update Software. 10.The SOFTWARE UPDATE screen will open. Click Update. A progress bar displays the update status. The generator will automatically restart during the software update. First-Time Setup and Generator Location Valleylab Exchange Remote Software System 3-27

56 Valleylab LS10 Location and Software Incompatibility 11.When the green status bar is at 100%, the software update process is complete. Click Proceed. 12.Valleylab Exchange starts the process of setting the location. Do not turn off the generator or logout while the update is in progress. 13.When the green status bar is at 100%, location selection is complete Valleylab Exchange Remote Software System

57 Valleylab LS10 Location and Software Incompatibility 14.When the country and region settings are completed, click View Result to view the updated generator settings. First-Time Setup and Generator Location 15.If another generator will be connected, right-click on the generator serial number in the left-hand menu and click Disconnect. If not, click Logout and the click the X in the upper-right corner to close the application. Valleylab Exchange Remote Software System 3-29

58 Change Generator Location 16. Disconnect the USB cable and replace the back cover plate on the generator. Notice First-time setup is now complete. Restart the generator to clear the error message prior to first use. Change Generator Location A Valleylab Exchange username and password are required to change the country code after first-time-setup is complete. Refer to the Create Account on page 4-2 for further information. 1. Once the generator is connected, click the VLEXClient icon to start the Valleylab Exchange application. Sign in with a username and password Valleylab Exchange Remote Software System

59 Change Generator Location Notice To change generator location, the generator must be connected to the computer before signing in. Refer to Chapter 6, Docking to Valleylab Exchange for Planned Maintenance for further information. 2. Once log retrieval is complete, click Device Property Update in the menu pane. 3. Select Set Location from the DEVICE PROPERTY drop-down list and click Go. First-Time Setup and Generator Location Valleylab Exchange Remote Software System 3-31

60 Change Generator Location 4. Select a new country from the SELECT COUNTRY drop-down list. The SELECT REGION field will update automatically. Click Apply. 5. When the green status bar is at 100%, location selection is complete Valleylab Exchange Remote Software System

61 Change Generator Location 6. When the country and region settings are completed, click View Result to view the updated generator settings. First-Time Setup and Generator Location Valleylab Exchange Remote Software System 3-33

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63 Chapter 4 Account Management Important Once an account is created, it may take up to 3 business days to receive an with the Valleylab Exchange username and password. When a new Valleylab Exchange account is created, the user will not be able to sign in from Offline mode until first signing in from Online mode. After signing in once from Online mode, the ability to sign in from Offline mode will be enabled as long as the user signs in from the Online mode at least once every 90 days to refresh the account. Valleylab Exchange Remote Software System 4-1

64 Create Account Create Account Notice User must be in Online mode to create a Valleylab Exchange account. Acquiring a username and password may require 3 business days. A username and password are required to access the full set of Valleylab Exchange functions. A user account must be created to receive a Valleylab Exchange username and password. 1. Click the VLEXClient icon to start the Valleylab Exchange application. The SIGN IN page displays. 2. Click Create Account located in the lower-right corner of the screen. 4-2 Valleylab Exchange Remote Software System

65 Create Account 3. The CREATE ACCOUNT screen displays. Click the link to register. 4. An online form launches in a web browser. Complete the steps on the web page. 5. A username and password will be provided by within 3 business days of submitting the request for an account. Notice The username and password will expire in 90 days if not used. Foreign language characters are not allowed in the username or password. Account Management Valleylab Exchange Remote Software System 4-3

66 Sign In and Logout Sign In and Logout Some Valleylab Exchange functions, including software updates, can only be accessed by signing in. Sign in with a username and password to access the full set of Valleylab Exchange functions. Notice If the incorrect username or password is entered more than three times, the user will be locked out. Contact Covidien Technical Service to unlock the account. Click the Remember me check box to automatically populate the username. This option is only recommended if there is one Valleylab Exchange user for the computer. An Internet connection is not required to sign in. However, a user must sign in from Online mode once every 90 days. Refer to the Chapter 1, Online and Offline Modes for more information. 1. Click the VLEXClient icon to start the Valleylab Exchange application. 2. Enter the username and password. 4-4 Valleylab Exchange Remote Software System

67 Sign In and Logout 3. Click Sign In. The PREPARATION screen pops up after successful sign in. 4. All generators will be checked by default. Uncheck any generators that will not be used before clicking Apply. Once signed in, the Valleylab Exchange application can be used to update generator software, and the full set of menu options will be available. After using the Valleylab Exchange application, click Logout and then click the X in the upper-right corner to close the application. Notice If working with more than one generator, logging out of the Valleylab Exchange application is not required. Refer to the Chapter 6, Servicing Multiple Generators for further information. Account Management Valleylab Exchange Remote Software System 4-5

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69 Chapter 5 Generator Software Update Notice A Valleylab Exchange username and password are required to perform a software update. To create an account, open Valleylab Exchange and click Create Account. Refer to the Create Account on page 4-2 for further information. A software update may be performed in Offline mode, but only if the software package is already downloaded. While using Valleylab Exchange, only one generator may be connected to the computer. Valleylab Exchange Remote Software System 5-1

70 Valleylab FT10 Software Update Valleylab FT10 Software Update Software Package Download Software packages automatically download from the server to the computer when a user signs in to Valleylab Exchange in Online mode. Follow the steps below to verify that the software package download is complete before performing a software update. Notice To download software packages, the computer must be connected to the Internet before launching Valleylab Exchange. A minimum of 2GB of free space is required to perform a software update. 1. Click the VLEXClient icon to start the Valleylab Exchange application. 2. Confirm that the node in the lower-right corner of the SIGN IN screen is green, indicating Online mode. 3. Sign in with a username and password. 5-2 Valleylab Exchange Remote Software System

71 Valleylab FT10 Software Update 4. The PREPARATION screen opens. Confirm that the box next to Valleylab FT10 is checked. Uncheck the box next to Valleylab LS10 if that generator type is not in use. Generator Software Update 5. Click Apply. The software package download will start automatically. 6. Select the Valleylab FT10 from the drop-down list and click Go. When the green progress bar reaches 100%, the download is complete. 7. Verify that the PACKAGE BUNDLE DOWNLOAD STATUS is COMPLETED. 8. Click Logout and then click the X in the upper-right corner to close the application. Valleylab Exchange Remote Software System 5-3

72 Valleylab FT10 Software Update Connect the Generator After the software package is downloaded, connect a Valleylab FT10 energy platform to the computer. 1. Gain access to the Ethernet port by unscrewing the plate on the back cover of the Valleylab FT10 energy platform. 2. Plug the Ethernet cable into the computer and the port at the back of the generator. 3. Plug in and turn on the generator. 4. When the generator is completely powered up in Clinical mode, push the Service/Settings button on the generator. 5. Select System on the generator touchscreen. 6. Select Network on the generator touchscreen. 5-4 Valleylab Exchange Remote Software System

73 Valleylab FT10 Software Update 7. Select Wired Point-to-point on the generator touchscreen. Generator Software Update 8. Wait while the network initializes. Once complete, the Network Status is RUNNING and Wired Point-to-point is greyed out. Valleylab Exchange Remote Software System 5-5

74 Valleylab FT10 Software Update Generator Software Update 1. Click the VLEXClient icon to start the Valleylab Exchange application. 2. Sign in with a username and password. 3. The PREPARATION screen opens. Confirm that the box next to Valleylab FT10 is checked. 4. Click Apply. 5. Wait for log retrieval; this may take several minutes depending on the number and size of the logs. 5-6 Valleylab Exchange Remote Software System

75 Valleylab FT10 Software Update 6. Click Software Update in the left-hand menu. Generator Software Update Important Do not disconnect or power off the generator while a software update is in progress. 7. Click Update. A progress bar displays the update status. Important User input to the generator will be required. During the software update, do not step away until user input is entered on the touchscreen. An audible alarm will sound when the generator is ready for input. Valleylab Exchange Remote Software System 5-7

76 Valleylab FT10 Software Update 8. A SOFTWARE UPDATE HAS BEEN REQUESTED will display on the generator touchscreen when the software update reaches 30%. Select Begin Software Update to continue. Important If the user does not make a selection on the generator within 1 minute, the software update will time-out. If this happens, select Cancel on the generator touchscreen and restart the software update process in the Valleylab Exchange application. 5-8 Valleylab Exchange Remote Software System

77 Valleylab FT10 Software Update 9. At 70% the generator will automatically restart. When the green progress bar reaches 100%, the software update is complete. Generator Software Update 10.When the software update is complete, click View Result to view the updated software version. The software version will show in the VALLEYLAB FT10 VERSION field. Valleylab Exchange Remote Software System 5-9

78 Valleylab LS10 Software Update 11.If another generator will be connected, right-click on the generator serial number in the left-hand menu and click Disconnect. If not, click Logout and then click the X in the upper-right corner to close the application. 12.Disconnect the Ethernet cable and replace the back cover plate on the generator. Valleylab LS10 Software Update Software Package Download Software packages automatically download from the server to the computer when a user signs in to Valleylab Exchange in Online mode. Follow the steps below to verify that the software package download is complete before performing a software update. Notice To download software packages, the computer must be connected to the Internet before launching Valleylab Exchange. 1. Click the VLEXClient icon to start the Valleylab Exchange application. 2. Confirm that the node in the lower-right corner of the SIGN IN screen is green (Online mode) Valleylab Exchange Remote Software System

79 Valleylab LS10 Software Update Generator Software Update 3. Sign in with a username and password. 4. The PREPARATION screen opens. Confirm that the box next to Valleylab LS10 is checked. Uncheck the box next to Valleylab FT10 if that generator type is not in use. 5. Click Apply. The software package download will start automatically. 6. When the green progress bar is at 100%, the download is complete. Select Valleylab LS10 from the drop-down list and click Go. 7. Verify that the PACKAGE DOWNLOAD STATUS is COMPLETED. Valleylab Exchange Remote Software System 5-11

80 Valleylab LS10 Software Update 8. Click Logout and then click the X in the upper-right corner to close the application. Connect the Generator After the software package is downloaded, connect a Valleylab LS10 generator to the computer. 1. Gain access to the USB port through the back cover plate of the LS10 generator. 2. Plug the USB A to B cable into the computer and the port at the back of the generator. 3. Plug in and turn on the Valleylab LS10 generator. Generator Software Update 1. Click the VLEXClient icon to start the Valleylab Exchange application. 2. Sign in with a username and password Valleylab Exchange Remote Software System

81 Valleylab LS10 Software Update Generator Software Update 3. The PREPARATION screen opens. Confirm that the box next to Valleylab LS10 is checked. 4. Click Apply. 5. Wait for log retrieval; this may take several minutes depending on the number and size of the logs. 6. Click Software Update in the left-hand menu. Valleylab Exchange Remote Software System 5-13

82 Valleylab LS10 Software Update Important Do not disconnect or power off the generator while a software update is in progress. 7. Click Update. A progress bar displays the update status. The generator will automatically restart during the software update Valleylab Exchange Remote Software System

83 Valleylab LS10 Software Update 8. When the green progress bar reaches 100%, the software update is complete. Generator Software Update 9. When the software update is complete, click View Result to view the updated software version. The software version will show in the NAMED SOFTWARE CONFIGURATION field. 10.If another generator will be connected, right-click on the generator serial number in the left-hand menu and click Disconnect. If not, click Logout and then click the X in the upper-right corner to close the application. 11.Disconnect the USB cable and replace the back cover plate on the generator. Valleylab Exchange Remote Software System 5-15

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85 Chapter 6 Docking to Valleylab Exchange for Planned Maintenance In addition to first-time setup and software updates, a generator may be docked to Valleylab Exchange to retrieve device logs and complete other maintenance functions. Valleylab Exchange Remote Software System 6-1

86 Valleylab FT10 Log Retrieval Valleylab FT10 Log Retrieval Event logs and Error logs are automatically retrieved from the generator. Event logs capture all generator actions (power-ups, button clicks, etc.). Each action has a time and date stamp. Error logs capture all error and warning codes with a time and date stamp. To retrieve Event and Error logs, connect to a generator. Log retrieval will start automatically after sign in, or after clicking First-Time Setup. When the green progress bar reaches 100%, log retrieval is complete. In addition to Error and Event logs, Debug and RFData logs are available and can manually be retrieved from the Valleylab FT10. Connecting a Valleylab FT10 Use the instructions in this section to connect a Valleylab FT10 to Valleylab Exchange. Once connected, Valleylab Exchange will automatically retrieve device logs. 1. Gain access to the Ethernet port by unscrewing the plate on the back cover of the Valleylab FT10 energy platform. 2. Plug the Ethernet cable into the computer and the port at the back of the generator. 3. Plug in and turn on the generator. 4. When the generator is completely powered up in Clinical mode, push the Service/Settings button on the generator. 5. Select System on the generator touchscreen. 6-2 Valleylab Exchange Remote Software System

87 Valleylab FT10 Log Retrieval 6. Select Network on the generator touchscreen. 7. Select Wired Point-to-point on the generator touchscreen. Docking to Valleylab Exchange for Planned Maintenance Valleylab Exchange Remote Software System 6-3

88 Valleylab FT10 Log Retrieval 8. Wait while the network initializes. Once complete, the Network Status is RUNNING and Wired Point-to-point is greyed out. 9. Double-click the VLEXClient icon to launch the Valleylab Exchange application. 10.Sign in with a username and password, or click First-Time Setup. The device logs will be retrieved from the generator automatically. When the green status bar is at 100%, log retrieval is complete. 11.If another generator will be connected, right-click on the generator serial number in the left-hand menu and click Disconnect. If not, click Logout and then click the X in the upper-right corner to close the application. 6-4 Valleylab Exchange Remote Software System

89 Valleylab FT10 Log Retrieval Viewing and Saving Valleylab FT10 Log Files Event logs and Error logs are automatically retrieved from the generator. Event logs capture all generator actions (power-ups, button presses, etc.). Each action has a time and date stamp. Error logs capture all error and warning codes with a time and date stamp. To retrieve Event and Error logs, connect a computer to a generator. Log retrieval will start automatically after sign in, or after clicking First-Time Setup. When the green progress bar reaches 100%, log retrieval is complete. Docking to Valleylab Exchange for Planned Maintenance After logs are retrieved, use the steps below to preview logs and save log files to the computer. 1. Click Device Logs in the menu pane. Valleylab Exchange Remote Software System 6-5

90 Valleylab FT10 Log Retrieval 2. Select Event Log or Error Log from the LOGTYPE drop-down list and click Get Latest. 3. Select a file from the LOGS drop-down list. Logs can be identified from the log retrieval date and time. 4. Click Preview to show the first 10 rows of the log; use Preview to confirm that the log was captured. Full logs cannot be viewed within Valleylab Exchange. 5. To view the full log, click Save to save the log file to the computer. The file extension for the FT10 energy platform is.dat; a separate tool is needed to view.dat files. 6-6 Valleylab Exchange Remote Software System

91 Valleylab LS10 Log Retrieval and Real Time Clock Update Valleylab FT10 On-Demand Log Retrieval Debug and RFData logs are not automatically retrieved or uploaded, but these log types can be manually retrieved from the Valleylab FT10 energy platform and uploaded to the server. Debug and RFData logs cannot be previewed. Use the steps below to manually retrieve and upload logs: 1. Click Device Logs in the menu pane. 2. Select RFData or Debug Log from the drop-down list and click Get Latest. 3. Files will be retrieved from the generator. Files will be uploaded to the server the next time Valleylab Exchange is in Online mode. Docking to Valleylab Exchange for Planned Maintenance Valleylab LS10 Log Retrieval and Real Time Clock Update Notice If a battery has been replaced, the steps below will need to be completed in Online mode in order to set the real time clock. Connecting a Valleylab LS10 Event logs and Error logs are automatically retrieved from the generator. Event logs capture all generator actions (power-ups, button clicks, etc.). Each action has a time and date stamp. Error logs capture all error and warning codes with a time and date stamp. Valleylab Exchange Remote Software System 6-7

92 Valleylab LS10 Log Retrieval and Real Time Clock Update To retrieve Event and Error logs, connect to a generator. Log retrieval will start automatically after sign in, or after clicking First-Time Setup. When the green progress bar reaches 100%, log retrieval is complete. Use the instructions in this section to connect a Valleylab LS10 to Valleylab Exchange. Once connected, Valleylab Exchange will automatically retrieve device logs and sync the generator real time clock. 1. Gain access to the USB port through the back cover plate of the generator. Plug the USB A to B cable into the computer and the port on the back of the generator. 2. Plug in and turn on the Valleylab LS10 generator. 3. Double-click the VLEXClient icon to launch the Valleylab Exchange application. 4. Sign in with a username and password, or click First-Time Setup. The device logs will be retrieved from the generator automatically and the generator real time clock will sync to the universal time clock. When the green status bar is at 100%, log retrieval and real time clock update are complete. 5. If another generator will be connected, right-click on the generator serial number in the left-hand menu and click Disconnect. If not, click Logout and then click the X in the upper-right corner to close the application. 6-8 Valleylab Exchange Remote Software System

93 Valleylab LS10 Log Retrieval and Real Time Clock Update Viewing and Saving Valleylab LS10 Log Files After logs are retrieved, use the steps below to preview log files and save them to the computer. 1. Click Device Logs in the menu pane. 2. Select Event Log or Error Log from the LOGTYPE drop-down list. Docking to Valleylab Exchange for Planned Maintenance 3. Select a file from the LOGS drop-down list. Logs can be identified from the log retrieval date and time. 4. Click View to show the first 10 rows of the log. Use View to confirm that the log was captured; full logs cannot be viewed within Valleylab Exchange. 5. To view the full log, click Save to save the full log file to the computer. Valleylab LS10 generator log files are saved in HTML. Valleylab Exchange Remote Software System 6-9

94 Server Upload Server Upload Logs retrieved from the generator will automatically upload from the computer to the server when the computer has an Internet connection. Logs retrieved in Offline mode will be stored on the computer and uploaded once the computer has an Internet connection. To view the status of logs being uploaded to the server, click Upload in the menu pane. The UPDATE STATUS is COMPLETED for successfully uploaded logs. Servicing Multiple Generators Only one generator may be connected to the computer at a time. However, a generator may be disconnected and another generator may be docked without having to log out and close the Valleylab Exchange application. Once the planned maintenance is completed on a generator, right-click the generator serial number in the left-hand menu and click Disconnect. Once disconnected, unplug the generator cable and connect the next generator to the computer Valleylab Exchange Remote Software System

95 Chapter 7 Troubleshooting This chapter provides troubleshooting suggestions for possible issues that may appear when using Valleylab Exchange. The warnings and notifications in this section may help in troubleshooting problems with the interface or understanding messages in the Valleylab Exchange application. If the following resolutions do not work, contact Covidien Technical Service for further assistance. Valleylab Exchange Remote Software System 7-1

96 Installation and Launch Installation and Launch Warnings and Notifications Description: The Valleylab Exchange application requires at least 9.5 GB of free space on the system (primary drive) for installation of the application. Resolution: Create more free space on drive. Contact local IS department for assistance. Description: FTDI driver is not installed. Resolution: Reinstall the Valleylab Exchange application. 7-2 Valleylab Exchange Remote Software System

97 Installation and Launch Warnings and Notifications Description: The agent is not running. Agent installation may be incorrect. Resolution: Restart your computer. If the error persists, reinstall the Valleylab Exchange application. If that does not resolve the problem, contact Covidien Technical Service. Description: The computer does not have enough free space to run Valleylab Exchange. At least 4GB is required to run the application. Resolution: Create more free space on drive. Contact local IS department for assistance. Troubleshooting Valleylab Exchange Remote Software System 7-3

98 Create Account Create Account Warnings and Notifications Description: An account cannot be created in Offline mode. Resolution: To switch to Online mode, close the Valleylab Exchange application, connect the computer to the Internet, and reopen the application. 7-4 Valleylab Exchange Remote Software System

99 First-Time Setup First-Time Setup Warnings and Notifications Description: There is a problem with the system configuration that requires a generator software update. A Valleylab Exchange username and password are required to update the software. Resolution: Refer to the Valleylab F10 Location and Software Incompatibility on page 3-10 or Valleylab LS10 Location and Software Incompatibility on page 3-24 for further information. Description: Do not log out or close the application during a device property update. Resolution: Click OK to continue. Troubleshooting Valleylab Exchange Remote Software System 7-5

100 First-Time Setup Warnings and Notifications Description: Device logs cannot be retrieved during a device property update. Resolution: Click Device Property Update in the left-hand menu. Wait until the green status bar is at 100% before starting log retrieval. Description: The software cannot be updated during a device property update. Resolution: Click Device Property Update in the left-hand menu. Wait until the green status bar is at 100% before starting a software update. 7-6 Valleylab Exchange Remote Software System

101 Login Warnings and Notifications Description: The device property update cannot be performed because the current system configuration is not compatible. Resolution: Contact Covidien Technical Service for assistance. Login Warnings and Notifications Description: Login failed because of invalid username or password. Resolution: Re-enter username and password or click Forgot Password. The account will be locked after 3 failed attempts. Troubleshooting Valleylab Exchange Remote Software System 7-7

102 Login Warnings and Notifications Description: An address must be entered in the UserName field on the Forgot Password screen. Resolution: Enter a valid address in the UserName field. Description: Sign-in failed because password is expired. Resolution: Close Valleylab Exchange. Confirm that the computer is connected to the Internet. Relaunch Valleylab Exchange and re-enter the username and password. 7-8 Valleylab Exchange Remote Software System

103 Login Warnings and Notifications Description: The username does not exist or is locked. Resolution: Contact Covidien Technical Service for assistance. Troubleshooting Valleylab Exchange Remote Software System 7-9

104 Login Change Password 1. Click Change Password from the LOGIN screen. 2. The CHANGE PASSWORD window displays. Enter the username, current password, new password, confirm the new password, and click Submit. Notice The password must contain: Eight or more characters One or more special characters (e.g., $* ~ ^) One or more uppercase characters One or more lowercase characters One or more numbers The following special characters: & < > " and foreign language characters are not allowed Valleylab Exchange Remote Software System

105 Login 3. PASSWORD IS CHANGED SUCCESSFULLY displays on the screen. Forgot Password 1. Click Forgot Password on the SIGN IN screen. Troubleshooting Valleylab Exchange Remote Software System 7-11

106 Login 2. The FORGOT PASSWORD window displays. Enter your username and click Submit. 3. The system acknowledges the submission and will send a link for resetting the password to the associated with the user id. The link will expire after 24 hours. If more than one request is sent, only the last link received will work Valleylab Exchange Remote Software System

107 Software Update Software Update Warnings and Notifications Description: The software update process should not be initiated if the computer battery is low. Resolution: Connect the laptop to a power source before continuing. Then click Update. Description: Logging out or closing the application is not allowed while the software update is in progress. Resolution: Click OK to continue. Troubleshooting Valleylab Exchange Remote Software System 7-13

108 Software Update Warnings and Notifications Description: Software update was not successful. There are several reasons why a software update would not be successful. Use the Resolution below for all cases. Resolution: Repeat the steps to download the software package (the computer will need to be in Online mode and disconnected from the generator). Power cycle the generator, and then perform another software update. Refer to the Valleylab FT10 Software Update on page 5-2 or Valleylab LS10 Software Update on page 5-10 for further instructions. Description: Device logs cannot be retrieved while the software update is in progress. Resolution: Click Software Update in the left-hand menu. Wait until the green status bar is at 100% before starting retrieval Valleylab Exchange Remote Software System

109 Software Update Warnings and Notifications Description: The software cannot be updated until log retrieval is complete. Resolution: Click Device Logs in the left-hand menu. Wait until the green status bar is at 100% before starting a software update. Troubleshooting Valleylab Exchange Remote Software System 7-15

110 Software Update Warnings and Notifications Description: Software Update cannot be initiated because the software package has not been downloaded to the computer. Resolution: Close Valleylab Exchange and disconnect the generator. Confirm that the computer is connected to the Internet, then relaunch Valleylab Exchange. Sign-in with username and password. Be sure the correct generator type is selected. Click Apply. The software package will download automatically. Once the PACKAGE DOWNLOAD STATUS is COMPLETED, reconnect the generator and retry the software update. Refer to Valleylab FT10 Software Update or Valleylab LS10 Software Update for further information Valleylab Exchange Remote Software System

111 Connection Errors Warnings and Notifications Description: Software packages cannot be downloaded and software update cannot be performed because the current system configuration is not compatible. Resolution: Contact Covidien Technical Service for assistance. Connection Errors Warnings and Notifications Description: Only one generator can be connected to the computer at a time. Resolution: Disconnect all but one generator from the computer. Close Valleylab Exchange and reopen the application. Troubleshooting Valleylab Exchange Remote Software System 7-17

112 Settings Warnings and Notifications Description: This notification appears if an error is preventing the Valleylab Exchange application from connecting to a generator. Resolution: Close Valleylab Exchange, reboot the computer, and restart Valleylab Exchange. If that does not resolve the problem, reinstall Valleylab Exchange. Settings Click Settings to view or change the Valleylab Exchange application configuration. Notice Changing the default settings is not recommended. Please contact Covidien Technical Service for assistance: Device Configuration Use the steps below to view or change device configuration: 1. Select Device Configuration from the drop-down list and click Go. 2. Select a device type in the PROPERTIES pane. 3. Select Upload, Download, or Discovery Mode from the INFORMATION pane dropdown list Valleylab Exchange Remote Software System

113 Settings Upload By default, logs are automatically uploaded from Valleylab Exchange to the server. Download By default, software is automatically downloaded from the server to the computer. Discovery Mode By default, the Valleylab Exchange application will automatically detect generators that are connected to the computer and display the generator serial number in the menu. Connection Configuration 1. Select Connection Configuration from the drop-down list and click Go. 2. Select a connection type in the PROPERTIES pane. 3. Monitor Config will display in the INFORMATION pane. By default, Valleylab Exchange automatically connects to generators using the connections in the PROPERTIES pane. Troubleshooting General Configuration 1. Select General Configuration from the drop-down list and click Go. 2. Select Logs or Configuration in the PROPERTIES pane. LOGS SESSION LOG will display in the INFORMATION pane. Click Delete to delete the logs from the Valleylab Exchange session. This does not affect device logs retrieved from a generator. Valleylab Exchange Remote Software System 7-19

114 Settings CONFIGURATION USER SETTINGs will display in the INFORMATION pane. Click Delete to return all settings to their default configuration. Default settings are recommended for all users Valleylab Exchange Remote Software System

115 Covidien Technical Service Covidien Technical Service For service, contact Covidien Technical Service or your sales representative. Contact a Covidien technical service representative by telephone, , or through the Internet: USA and Canada International [email protected] Internet Internet For a complete list of service centers worldwide, please refer to the Covidien web site: Troubleshooting Valleylab Exchange Remote Software System 7-21

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118 Part No COVIDIEN, COVIDIEN with logo, and Covidien logo and Positive Results for Life are U.S. and internationally registered trademarks of Covidien AG. Other brands are trademarks of a Covidien company, TM* brands are trademarks of their respective owner Covidien. Made in USA. Printed in USA. Covidien llc, 15 Hampshire Street, Mansfield, MA USA. Covidien Ireland Limited, IDA Business & Technology Park, Tullamore [T] [T] REV 10/2015