IP!TRANSIT!SERVICE!SCHEDULE! 0!New!Zealand!! (Including!VOCUS!INTERNET!EXPRESS)!

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1 IPTRANSITSERVICESCHEDULE 0NewZealand (IncludingVOCUSINTERNETEXPRESS) 1. DEFINITIONS BusinessHoursmeansaperiodoftimefrom9amto5pmonadaythatisnotaSaturday, Sundayorapublicholiday. 2. THESERVICE 2.1. ThisServiceScheduleisforthesupplyofIPTransitdeliveredacrosstheVocusnetwork.This ServiceSchedulewillapplytothefirstandanysubsequentServiceOrdersexecutedbythe CustomerandVocus. 3. PREREQUISITESTOSUPPLYOFTHESERVICE 3.1. TheServiceissubjecttotheStandardTermsandConditionsbetweenVocusandtheCustomer. DefinedtermsintheStandardTermsandConditionshavethesamemeaninginthisService Scheduleunlessexpressedtothecontrary. 4. PROVISIONOFSERVICE Vocus maintains and operates the Vocus network under the Autonomous System Numbers 4826,9889,9503and18037.VocusmayaddorremoveAutonomousSystemNumbersfrom thevocusnetworkasrequired. TheVocusinternationalnetworkincludespeeringandtransitserviceswithnumerousnetworks toensureredundancy,networkresilienceandnetworkreachability.vocusreservestherightto add,changeorremovepeeringandtransitservices,withoutnotice. Customers may exchange route information with Vocus via the Border Gateway Protocol version4(bgp). VocuswillsupplyafullglobalBGProutingtabletothecustomeroradefaultrouteasspecified intheserviceorder. Theglobalroutingtableislargeandconstantlygrowing.IfthecustomerelectstouseBGPand receiveafullroutingtable,thecustomerisadvisedtoensuretheirequipmentiscapableof supportingthecurrenttableanditsfuturegrowth. VocuswillprovideastandardsbasedinterfacefortheCustomertoconnecttotheVocusaccess deviceateachagreedlocation.thecustomermaychoosefromthefollowinginterfacetypes: ElectricalFastEthernetasperIEEE802.3u OpticalGigabitEthernetasperIEEE802.3z ElectricalGigabitEthernetasperIEE802.3ab Optical10GigabitEthernetasperIEEE802.3ae Additional Interfaces will be considered on a per request basis, and may incur additional charges. TheservicewillbedeliveredatthespeedspecifiedintheServiceOrder,atthelocationspecified intheserviceorderandforthetermspecifiedintheserviceorder. AServicedesignated Domestic or DomesticOnly ontheserviceorderwillbeprovidedwith InternetroutesadvertisedtotheVocusnetworkbyourintraHcountrytransitprovidersandpeers VocusCommunications IPTransitServiceSchedule(NZ) LastUpdated: 27August2015 Page1of10 VOCHIPTHNZHWTH006H

2 only.internationalroutestotheinternetarenotincluded. AServicedesignated International or InternationalOnly ontheserviceorderwillbeprovided with Internet routes advertised to the Vocus network by our international upstream transit providersandpeersonly.intracountryroutestotheinternetarenotincluded. AServicedesignatedas Blended ontheserviceorderwillbeprovidedwithbothintrahcountry (i.e.domestic)andinternationalroutesfromourtransitprovidersandpeers. Where a service is not designated Domestic or International then it is assumed to be Blended. WheretheServiceisdeliveredintoadatacentre,VocuswillterminatetheServiceinacommon areaormeethmeroom,irrespectiveofanyvocusequipmenttobesituatedinthecustomer s colocation facility. It is the responsibility of the Customer to arrange any cross connection cablingbetweenthelocationatwhichtheserviceisterminatedandthecustomer sequipment. Without liability to the Customer whether or not under the Service Level Agreement, Vocus reservestherighttoundertakeanyactionnecessarytoprotectitsnetworkincludingundertaking protectionmeasuresagainstaddosattack. TheCustomermustnotuseBGProutingprotocolsorotherwisethat woulddirectcustomer boundtraffictovocusddosmitigationdevicesunlesstheyhaveanactiveddosprotection Serviceinaccordancewithclause BILLING TheServicemaybebilledusingoneofthefollowingmethods: a) FlatRate,wherebytheServiceisbilledafixedmonthlyamountbasedontheServicespeed. b) DataPlan,wherebytheServiceisbilledafixedmonthlyamountbasedonafixedquotaand avariableamountforanyusageabovethefixedquota.seeclause5.3. c) IPBurst,wherebytheServiceisbilledafixedmonthlyamountforusageuptoafixedspeed andavariableamountforanyusageabovethefixed.seeclause5.4. TheServicemaybeorderedwithFlatRatebillingwheretheServiceisbilledafixedmonthly feewithnoadditionalusagecharges. TheServicemaybeorderedwithDataPlanbillingwheretheusageisbilledperGB,inwhich casetheserviceischargedafixedmonthlyfeeforafixedamountoftrafficwithanyexcess usagechargedatthepermborpergbrateaslistedintheserviceorder.usageiscalculated basedontheautonomoussystemnumbersasfollows: a) ServicesconnectedtotheVocusnetworksAS4826andAS18037arebilledbasedonthe largeroftheamountofdownloadedoruploadeddataduringthebillingperiodcor b) Services connected to the Vocus network AS9889 are billed based on the total of the amountofdownloadedanduploadeddataduringthebillingperiod. TheServicemaybeorderedwithIPBurstbilling.IPBurstisabillingoptionwherebytheService will be billed using a 95 th percentile billing method. The Customer agrees to purchase an amountofiptransitinmbps(referredtoasthecommittedspeed)atafixedmonthlyfeeand may transmit up to the speed of the Service (referred to as the Burst Speed). Where the measuredusageoftheservice(inmbps)isabovethecommittedspeed,thecustomeragrees topayforusageabovethecommittedspeed.thefeeforusageabovethecommittedspeed (referredtoastheipburstfee)ischargedpermbpsandwillbelistedontheserviceorder. TheratiooftheBurstSpeedtotheCommittedSpeedshallnotexceed2:1unlessotherwise agreedbyvocus.bandwidthabovethecommittedspeedissubjecttoavailabilityandisnot guaranteed. The Service may be ordered with Aggregated Billing. Aggregated Billing is a billing option VocusCommunications IPTransitServiceSchedule(NZ) LastUpdated: 27August2015 Page2of10 VOCHIPTHNZHWTH006H

3 wherebytwo(2)ormoreportsmaybebilledasifitwasasingleport.forexample,two(2) separate100mbpsportsmaybebilledas200mbps.achargeforeachadditionalportapplies. AggregatedBillingmaybecombinedwithIPBurst,subjecttotheapprovalofVocus.Where thecustomerordersadditionalportswithoutalsoincreasingtheamountofiptransit(inmbps) tomatchthetotalbandwidthsupplied,theservicewillbebilledusingaggregatedbillingwithip BurstandtheIPBurstFeewillbeasstatedintheServiceOrderor,wherenotstatedinthe ServiceOrder,willbe25%morethantheperMbpsfeefortheassociatedIPTransit. AggregatedBillingandIPBurstarenotavailableinalllocationsorwithallServices. TheServicemaybesubjecttoonceHoffinstallationfeesdependingontheServicelocation, speed,equipmentandavailabilityofnetworkinfrastructureandinitialterm.anysuchfeewill beasspecifiedintheserviceorder. 6. THIRDPARTYSERVICES WheretheServiceprovidedbyVocusincludesequipmentortransmissionservicesfromathird partysupplier( Supplier ),additionalchargesmayapplyfor: a) Cabling, network construction and other work to connect the Supplier s network to the networkboundaryatthecustomer slocationc b) CablingandassociatedworksbetweenanynetworkboundarypointandtheCustomer s locationc c) OtheritemsorservicesaschargedbytheSupplierfromtimetotime. AnyadditionalchargesfromSuppliersrelatedtoclause6.1a)or6.1b)willbeprovidedtothe CustomerforapprovalandanyServicedependantontheSupplier sserviceswillbeplacedon hold.wherethecustomerapprovestheadditionalcharges,withinanyvalidityperiodimposed by the Suppler for the additional charges, provisioning of the Service will recommence and additionalchargeswillbebilledtothecustomer.wherethecustomerdoesnotapprovethe additionalcharges,theserviceinvolvingthesupplier sserviceswillbecancelled,atwhichpoint anycancellationfeesfromthesupplierwillbepayablebythecustomerincluding,butnotlimited to,anycancellationfeesforworkalreadycompleted,equipmentprovidedorforanyfeasibility studiesorsitesurveys. 7. SERVICEINCREMENTS Aminimumspeedof10MbpsappliesunlessotherwiseagreedorofferedbyVocus. Theserviceisavailableatspeeds: d) startingat10mbpsandincreasingin5mbpsincrementsupto100mbps,then e) from100mbpsandincreasingin50mbpsincrementsupto1gbps,then f) from1gbpsandincreasingin500mbpsincrementsupto10gbps,or g) ataspeedasapprovedbyvocus,fromtimetotime. 8. IPADDRESSESSUPPLIEDBYVOCUS CustomersmayelecttouseVocussuppliedIPaddresses. AddressessuppliedareoftypeIPv4and/orIPv6. Asinglefour(4)IPv4subnetwillbeprovidedatnocharge.FeesapplyforanyadditionalIPv4 addresses. AnyIPaddressesallocatedtotheCustomerbyVocusremainthepropertyofVocusandmay notbetransferred. TheCustomer srighttousethevocussuppliedipaddressesceasesuponterminationofthe VocusCommunications IPTransitServiceSchedule(NZ) LastUpdated: 27August2015 Page3of10 VOCHIPTHNZHWTH006H

4 agreement for supply of the Service, cancellation of the Service or where Vocus ceases to providetheservicetothecustomer. VocusreservestherighttochangeanyVocussuppliedIPaddressesallocatedtotheCustomer onatleast7daysnoticeorimmediatelyifanurgentchangeisrequiredinordertomaintain Vocusnetworkavailabilityorstabilityortocorrectafault.VocuswillworkwiththeCustomerin ordertominimizeanydisruptiontotheserviceduringthechange. Once the Customer cancels the Service to which the IP Addresses are attached, the IP AddressesmaybeallocatedtotheServicesofotherVocuscustomers,unlesstheCustomer requeststheirreallocationtoanactiveserviceandwheresuchrequestforreallocationoccurs prior to the aforementioned Service cancellation and is technically feasible. Additional fees applyforallocationsofmorethanfour(4)contiguousipaddresses.dependingonthesizeof theaddressallocation,additionalinformationmayberequiredfromthecustomerinorderfor Vocustofulfilltherequest. Requestsformorethan256IPaddressesarenotgenerallyavailablefromVocusandshould bereferredtoapnic(asiapacificnetworkinformationcentre)ortherelevantregionalinternet registry. 9. VOCUSINTERNETEXPRESS VocusInternetExpress(VIE)isanIPTransitServicewiththefollowinglimitations: a) VIEisonlyavailableatthesymmetricalspeedsof10Mbps,40Mbps,100Mbpsor250Mbps, unlessotherwiseofferedbyvocus,fromtimetotimec b) Customermustsupplytheirownrouterc c) BGProutingisnotavailablec d) VIEmaynotbeusedinaredundantportarrangementcand e) VIEisonlyavailablewithFlatRatebilling.DataPlanbilling,IPBurstandAggregatedBilling arenotavailable. VIEmaynotbeusedbyInternet,hostingorotherserviceprovidersaspartoftheirownproducts orservicesorusedtoaggregateinternettrafficformorethanone(1)enduser. AVIEservicemaybereHsold ashis toanenduser. VIEmaynotbesoldforprovisionintoadatacentre,exceptwhereagreedtoinwritingbyVocus. WheretheCustomerisinviolationofclauses9.2or9.4,Vocusmaysuspendorcancelaservice onfive(5)dayswrittennotice. 10. TERMINATIONFOREXCESSINSTALLATIONCOSTS VocusmayterminateanyServiceOrderifVocusinitsabsolutediscretiondeterminesthatthe costofbuildingtheservicesagreedtobeprovidedareuneconomic,orotherwisematerially differentfromthecostanticipatedpriortotheserviceorderbeingsigned.ifvocusterminates thisserviceorderunderthisclause,vocusmaynotchargeyouforanyunexpiredpartofany InitialTermspecifiedintheServiceOrder.Thisclausesupersedesclause5oftheStandard TermsandConditions. 11. FAULTREPORTING,RESPONSEANDRESTORATIONTIMES BeforereportingafaulttoVocus,theCustomermusttakeallreasonablestepstoensurethat thefaultisnotafaultinanycustomerequipmentorwithinthecustomer sadministrativedomain. CustomerswhorelyonVocussuppliedCustomerPremiseEquipment(CPE)mustspecifically ensurethatthevocuscpeisreceivingpowerandcoolingasrequiredtobeoperational. VocusCommunications IPTransitServiceSchedule(NZ) LastUpdated: 27August2015 Page4of10 VOCHIPTHNZHWTH006H

5 AssoonastheCustomerhasconfirmedthefaultisrelatedtotheServicesuppliedbyVocus, thatfaultmustbereportedtovocusbymeansoftheb2binterface, ortelephonecalland atroubleticketopened. Vocuswillrespondtofaultsasperthefollowingtable: FaultLevel(Priority) TargetResponseto FaultsLoggedvia TargetResponseto FaultsLoggedviaPhone P1Fault(ServiceDown) H 30mins P2Fault(Service SignificantlyImpaired) 12hours 4hours P3Fault(MinorIssue) 24hours 24hours VocuswilluseitsbesteffortstorestoreaServicewithinthetimesasperthefollowingtable: Country SiteLocation VocusTargetRestorationTime Business Hours OutsideBusiness Hours Australia Brisbane,Melbourne, Perth,Sydney 4hours 8hours Adelaide,Canberra 8hours 12hours NewZealand Auckland,Christchurch Wellington 8hours 12hours Other OtherPointsofPresence 8hours 12hours Vocus does not guarantee that a Service will be restored within the times specified above howeverwilluseallreasonableeffortstorestoreaservicewithinthetimesspecified. TheVocusTargetRestorationTimecommences: a) AfterthefaulthasbeennotifiedtoVocusandVocushasopenedatroubleticketcand b) OncethefaulthasbeencategorisedbyVocusasaP1Fault. TheVocusTargetRestorationTimedoesnotapplywhere: a) ThefaultisnotaP1Faultc b) TheSiteLocationisoutsidethemetropolitanareaofthelistedcityc c) TheServiceisprovidedusingathirdpartytransmissionservice.TheTargetRestoration Timeforaservicedeliveredinwholeorinpartusingathirdpartytransmissionserviceis thevocustargetrestorationtimeplusanytargetorestimatedrestorationtimeofthethird partyservicec d) VocusispreventedaccesstotheService,includinganyVocusEquipmentc e) VocusdiagnosesthefaultasnotwiththeServicecor f) ThefaultisduetoaForceMajeureEvent. 12. SERVICELEVELSAGREEMENTANDREBATES VocusprovidestheIPTransitServicewiththefollowingServiceLevels: VocusCommunications IPTransitServiceSchedule(NZ) LastUpdated: 27August2015 Page5of10 VOCHIPTHNZHWTH006H

6 ServiceAvailabilityisdefinedastheperiodinwhichtheVocusnetworkisperformingatorbetter thanthefollowingfigures.measurementsaretakenbetweentherouterdeliveringtheserviceto thecustomerandthevocuscorerouterlocatedinthevocussanjosepop. ShouldinanygivenmonththeIPTransitServicenotperformtotheaboveServiceLevel,Vocus willprovidethecustomerwithaservicelevelrebate. TheCustomermustreportthefaultinaccordancewithclause6.Thefollowingrebateswillbe providedinrespectofvalidclaims: SumofallOutage 22min.to< 1hourto 2hoursto >4 <22min. timeinamonth 1hour. <2hours <4hours hours %ofmonthly 0% 5% 10% 15% 20% Chargerebated ArebateisnotpayableinanyformotherthanacredittotheCustomer saccountandinany monthiscappedat20%ofthemonthlyservicechargefortheaffectedservice. AServiceLevelrebateclaimmustbesubmittedinwritingwithinfiveBusinessDaysfromthe date on which the fault was restored. Vocus will not be required to consider any claims submittedafterfivebusinessdays. Onceaclaimisreceived,Vocuswillreviewtheeventandcalculatetherebate(ifapplicable) andcreditittothecustomer saccount. TheCustomerwillnotbeentitledtoclaimarebatetotheextentcauseddirectlyorindirectlyby: (a) (b) (c) (d) (e) (f) (g) theactoromissionofthecustomerc failureofthecustomer sequipmentc failureofservicessuppliedbythecustomertothevocuscpec SupplierFailurec ScheduledMaintenancec suspension by Vocus of the service in accordance with the Standard Terms and Conditionsc ForceMajeure SCHEDULEDMAINTENANCE ServiceAvailability(%) ServiceFailuremin/PCM Latency(RTT) PacketLoss 99.95% 22mins <235ms <0.5% Vocusrequiresfromtimetotimetheabilitytoperformmaintenanceonthenetwork.Vocusmust givenoticevia tothetechnicalandadministrativecontactlistedontheiptransitservice Orderasfollows: Category NoticePeriod Duration Period Consultative AsAgreedby Parties AsAgreedby Parties AsAgreedbyParties PlannedMajor 10BusinessDays <60mins 1am 5am(AEST) VocusCommunications IPTransitServiceSchedule(NZ) LastUpdated: 27August2015 Page6of10 VOCHIPTHNZHWTH006H

7 Category NoticePeriod Duration Period PlannedMinor 5BusinessDays <15mins 1am 5am(AEST) UnplannedMinor 24Hours <5min 1am 5am(AEST) Emergency aslongas reasonably practicable asshortas reasonably practicable 14. ROUTEANNOUNCEMENT,REGISTRATIONANDFILTERING TheCustomermustannounceallprefixesforwhichthecustomerwantstoreceiveIPTrafficby wayofbordergatewayprotocolversion4(bgp). VocuswillinallcasesfilterprefixesandASNumbersitreceivesfromtheCustomer. TheCustomermustregisterallroutesanddownstreamASNumbersfromwhichitwishesto receivetrafficfromvocuswiththevocusnoc.vocuswillupdateitsownfiltersandadviseits upstreamprovidersandpeerswithin48hours. Vocusmayberequiredtoupdatefilterswithsomeofitstransitproviders.Vocusmakesno guaranteethatthoseproviderswillupdatetheirfilterswithinthetimeframelistedabove. ByrequestingtheregistrationofaprefixorASnumber,theCustomerwarrantsthatitisthe ownerorleaseholderofthoseresources,orisauthorisedbytheownerorleaseholdertouse thatresource. ShouldVocusreceiveacomplaintabouttheCustomer suseofaninternetresource(suchas IPblockorASnumber)Vocuswillresolveallsuchcomplaintsinfavouroftheorganisationlisted intheapnic(orrelevantregionalinternetregistry)whoisdatabase.intheeventofadispute, theonusisonthecustomertoproveownershipoftheresource.shouldthecustomerbeunable to do this, any decision taken by Vocus to not permit a prefix announcement will not be consideredabreachofanyslaorcovenantofthisagreement. VocuswillnotsupplypublicASnumberstotheCustomer.ThecustomershouldcontactAPNIC forallocationofsuchresources. 15. DDOSPROTECTION IforderedbytheCustomerwiththeirIPTransitServiceasspecifiedintherespectiveService OrderorifofferedbyVocuswhileVocusisprovidingtheCustomerwithIPTransitServicesbut not Internet Express (see clause 15.3 below) (Internet Service), Vocus must provide the CustomerwithadistributeddenialHofHservice(DDoS)protectionservicetoassistinattacksthat attempt to make a Vocus and/or Customer network unavailable to its intended users in accordancewiththisclause15(ddosprotectionservice). H ThisDDoSProtectionServiceprovidesprotectionagainstDDoSeventsthat,inthesoleopinion ofvocus,requiremitigationusingtrafficscrubbing,filtering,blackholingorotheractioninorder toprotectthevocusnetworkand/orthecustomer snetwork.theddosprotectionserviceis comprisedofthefollowingproducts: (a) DDoS Detect Vocus provides DDoS and traffic reporting and DDoS event alerts. Uponreceivinganalert,theCustomermayelectforVocusDDoSprotection.Charges are calculated upon Vocus providing protection against each DDoS event for a maximumperiodof24hoursatachargetobenotifiedtothecustomeratthetimeof request.anysuchrequestformitigationmustbemadebytelephonetothevocusnoc orviaothermechanismsprovidedbyvocus.attheendofany24hourperiod,vocus VocusCommunications IPTransitServiceSchedule(NZ) LastUpdated: 27August2015 Page7of10 VOCHIPTHNZHWTH006H

8 mayceaseprovidingvocusddosprotectioninrelationtotherequestedddosevent unlessnotifiedbythecustomertocontinueforafurther24hourperiod.thecustomer willbechargedattheapplicablerateforeach24hourperiodoverwhichvocusprovides theddosprotectionandappliesperinternetserviceprotected.thecustomeraccepts thechargesasnotifiedatthetimeoftherequestorassetbyvocusfromtimetotime andthesechargeswillbeinvoicedinarrearscand (b) DDoS Protect Vocus provides onhnet DDoS protection to automatically mitigate DDoSeventsdetectedbytheVocusDDoSdetectionsystematalltimes.TheCustomer mayusebgproutingprotocolsorotherwisethatwoulddirectcustomerboundtraffic tovocusddosmitigationdevicesforthedurationoftheattackonly.thecustomer mayalsocontactthevocusnoctorequestvocusddosprotectionifnotdetectedby thevocusddosdetectionsystem.chargesarecalculatedasafixedserviceandare based on the total bandwidth of the Internet Service. Where the Internet Service includes IP Burst, the DDoS Protection Service Charge is based on the total Burst Speed. If the Customer has not ordered a DDoS Protection Service, the Customer may request mitigationofaddosattackthatisaffectingthecustomer'sinternetservicebycontactingthe Vocus NOC. Vocus may offer DDoS protection only on the Customer s first request in accordance with the DDoS Detect service, after which the Customer must order a DDoS ProtectionServicetobeabletorequestfutureDDoSprotection. The DDoS Protection Service provides volumetric DDoS protection, not protection against applicationlevelattacks.ddosprotectionisnotavailableifinthesoleopinionofvocus: (a) (b) thetrafficisnotcategorisedasvolumetricddostraffic,or theworkrequiredtoidentify,profileandmitigatethetrafficissubstantial,inwhichcase VocusmaychargeafeeforserviceasagreedbytheCustomer ScrubbingofDDoStrafficasanactiontomitigateaDDoSattackislimitedtothecurrentcapacity oftheonhnetscrubbingsystemwithinthevocusnetwork.atanygiventimethecurrentcapacity willdependonthesourceoftheattacktraffic,theingressrouteandtypeoftrafficdestinedfor thehostunderattack,thevolumeofconcurrenttrafficbeingscrubbedandotherfactors.where addosattackislargerthanthescrubbingcapacityofthevocusmitigationsystem,vocusmay blackholetrafficoruseothermethodsatitsdisposaltomitigatetheattack. VocuswillinitssolediscretiondecidethemethodofmitigationtobeusedagainstaDDoS attackincluding,butnotlimitedto,scrubbing,filteringandblackholingoftraffic. ACustomerwhoordersDDoSProtectionServiceisentitledtoaccessonlinesystemsviaa singleuseridasprovidedbyvocuswhichincludesinformationregardingddosevents.the Customermayrequestaccessforadditionalusers(feesapply). Each order for DDoS Protection Services applies only to one Internet Service (a single connectionoranaggregatedbillinggroupofinternetconnections)providedbyvocusundera ServiceOrder.AllIPaddressesassociatedwiththatinternetservicewillbemonitored.The CustomermayrequestmonitoringofadditionalIPaddressesorasubsetofalargerrangeofIP addressesalreadybeingmonitored(feesapply). For the DDoS Protection Service, Vocus is not liable or otherwise excludes all liability in negligenceorotherwise(whetherunderthisagreement,anyothervocusagreementorunder anyservicelevelagreement)inconnectionwith,orinrelationto: (a) (b) (c) anytrafficbeingreroutedawayfromthecustomeroranydelaysorotherchangesto trafficcausedbyrouting,filteringorcleaningofthecustomer strafficc DDoSeventsnotdetectedorprotectedbyVocuscor anytrafficto,orfromthecustomer sservicethatmaybedelayed,droppedorotherwise affected DDoSProtectionServiceisonlyavailablewithaServiceconnectedtotheAS4826networkand VocusCommunications IPTransitServiceSchedule(NZ) LastUpdated: 27August2015 Page8of10 VOCHIPTHNZHWTH006H

9 maynotbeavailableinalllocationsorwithallservices ServiceLevelAgreement DDoSProtectionService (a) (b) Installationleadtime:5dayswheretheInternetServiceisalreadyprovisionedorwithin thestandardleadtimeoftheinternetservicewheretheddosprotectionserviceis orderedsimultaneouslywiththeinternetservice. VocuswilluseitsbesteffortstorespondtoaDDoSeventwithinthefollowingtimesand providehelpdeskandddosprotectionserviceavailabilityasfollows: Service Description Target Help Desk Response any IP TransitCustomer Help Desk Response DDoS DetectCustomer Help Desk Response DDoS ProtectCustomer VocusHelpDeskAvailability Vocus DDoS Detect and DDoS Protectavailability Vocus response to a phone call requestingddosassistancefroma customerwithoutanyvocusddos services Vocus response to a phone call requestingddosassistance Vocus response to a phone call requestingddosassistance Availability of the Help Desk in relationtoddosservices Availability of the Vocus TDS and TPSforidentificationandscrubbing ofvolumetricddostraffic. 1hour 30mins 15mins 24x % (c) ThefollowingServiceLevelRebatesareonlyavailableinrelationtoDDoSProtect.If DDoSProtectisnotavailableorisunabletomitigateaDDoSattack,theCustomeris entitledtoclaimaservicelevelrebatetotheextentapplicablebelowasthecustomer s soleremedyforanybreachesunderthisclause15(toavoiddoubttheservicelevel rebateforddosdetectcustomerisnil): DurationofUnavailability Lessthan22minutes 22minutesto<3hour 3hoursto<6hours 6hoursto<12hours 12hoursormore Servicelevelrebate NIL 10% 20% 50% 100% (d) (e) (f) The Duration of Unavailability is the total period in a month where the respective InternetServicethatisprotectedbyDDoSProtectiswhollyorsubstantiallyunavailable to the extent that it is unable to be used as intended and, in Vocus opinion, the unavailabilityisduetotheeffectofavolumetricddosattack. AnyrebateforunavailabilityoftheInternetServiceduetoDDoSattackunderDDoS ProtectisinadditiontoanyservicelevelrebatesclaimedforfaultsinrelationtotheIP TransitServiceandonlyappliestothemonthlyrecurringfeesassociatedwithDDoS Protectandislimitedto100%oftheChargesforDDoSProtect. TheDDoSProtectserviceisnotconsideredunavailableforthepurposesofwhether thecustomerisentitledtoaservicelevelrebateinthefollowingcircumstances: i. ThereasonabletimetakenfortheVocusDDoSdetectionsystemtoidentifythe DDoSattackandcommencemitigationc VocusCommunications IPTransitServiceSchedule(NZ) LastUpdated: 27August2015 Page9of10 VOCHIPTHNZHWTH006H

10 ii. iii. iv. v. The Customer is unable to access the Vocus portal providing access to mitigationfeaturesc TheCustomerhasnotlodgedafaultwiththeVocusHelpDeskinaccordance withstandardproceduresc ThetrafficaffectingtheCustomer sserviceisnotconsideredbyvocustobe volumetricddostrafficc ThetrafficaffectingtheCustomer sserviceisnotidentifiedasddostrafficby thevocusddosdetectionormitigationinfrastructureduetothespecificnature of the traffic involved (e.g. a specific attack is not normally identified by the VocusDDoSinfrastructure). (g) The Customer will not be entitled to claim a rebate to the extent caused directly or indirectlyby: i. ii. iii. ForceMajeurec scheduledmaintenancecand suspensionbyvocusoftheserviceinaccordancewiththestandardterms andconditions. VocusCommunications IPTransitServiceSchedule(NZ) LastUpdated: 27August2015 Page10of10 VOCHIPTHNZHWTH006H