Customer Manual Service Levels, Policies and Procedures. SOUTHWEST FULFILLMENT CENTER 880 Wigwam Pkwy #120 Henderson NV 89014

Transcription

1 Customer Manual 2012 Service Levels, Policies and Procedures SOUTHWEST FULFILLMENT CENTER 880 Wigwam Pkwy #120 Henderson NV NORTHWEST FULFILLMENT CENTER Reno Fulfillment Center 974 United Circle Sparks, NV SOUTHEAST FULFILLMENT CENTER 5260 Westgate Drive Suites C & D Atlanta GA NORTHEAST FULFILLMENT CENTERS 2251 Constitution Ave & 250 Homer St Olean NY Updated April 2012

2 i. Table of Contents 1 SERVICE LEVELS Overview Service Levels Summary The Webgistix Automatic Service Guarantee INVENTORY Sending Inventory to Webgistix Inventory Accuracy and Discrepancies Returns Processing Inventory Damage ORDERS Processing Cut Off Times Freight Charges Claims Canceling Orders Processing Delays SHIPPING Shipping Pick Up Times (Monday Through Friday) Day Delivery Network Freight CONTACTING SUPPORT TECHNOLOGY INVOICING QUICK REFERENCE SHEET Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 1 of 22

3 Service Levels 1.1 Overview Webgistix delivers fast and accurate order fulfillment services, useful Internet technology, and personalized customer service to help you eliminate fixed overhead, increase the speed and accuracy of your global order fulfillment, and retain control and visibility over your fulfillment operations. Webgistix is committed to delivering the following results: Making your fulfillment operation as smooth and efficient as possible, with better results than in-house fulfillment. For all your customers to be highly satisfied customers because they received exactly what they ordered, quickly and accurately. Provide you with the support and information you need to run your business easily and effectively. Help you achieve your business goals and win in the marketplace. In order to deliver fulfillment services and technology with maximum impact and in the most efficient way possible Webgistix has established service levels, policies and procedures that are designed to help you get the highest return on your fulfillment investment. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 2 of 22

4 1.2 Service Levels Summary Webgistix = Speed + Accuracy + Reliability Webgistix Customer Manual Speed, accuracy, and reliability are the cornerstones of Webgistix service. Webgistix is committed to shipping all orders with 100% accuracy within one business day. Any orders received between 3:00 PM on Friday and 8:00 AM on Monday are guaranteed to ship by Tuesday, or the Wednesday following any Monday holiday (Memorial Day, Labor Day, Christmas 2011, New Years 2012). This means your buyers receive their orders in one to four days nationwide. In addition, Webgistix strives to provide the support and information you need to service your buyers, and run your business effectively for maximum profit, resulting in a competitive advantage when selling online. Webgistix is committed to delivering the following service levels: 100% Order Turnaround by Next Business Day (Guaranteed) 100% Order Accuracy (Guaranteed) Responsive Customer Support o Initial inquiry response within three hours (during business hours) or noon the following business day (outside of business hours) o All support inquiries resolved within three business days Webgistix maintains an accuracy rate of over 98% for inventory level counts Simple, correct, and verifiable invoicing Easy to use technology and insightful online reporting that helps you run your business Point of Note: If there are any past due amounts on your account, Webgistix does not guarantee services. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 3 of 22

5 1.3 The Webgistix Automatic Service Guarantee Webgistix guarantees outgoing orders for speed and accuracy 100% Order Turnaround by Next Business Day Webgistix guarantees all orders will ship by the next business day or you automatically receive credit for the order handling cost. 100% Order Accuracy Webgistix guarantees all orders will ship with 100% accuracy or you automatically received credit on the order handling costs on the original order, and any necessary replacement order. Accuracy means that the items listed on the printed packing slip match those in the outgoing order. In cases of an incorrect shipment, Webgistix verifies the correct number of items in inventory, and also uses the weight of the outgoing package to determine if the order was shipped incorrectly. Exceptions to the Webgistix Guarantee Changed Orders You have the ability to change orders after the order is sent to Webgistix. If the order is changed after it is received by Webgistix, the order is not guaranteed for speed or accuracy. This is due to the need to reprocess the order to verify the new order is accurate. Orders with Low Inventory Items If any item on the order has less than 10 items listed in inventory at the time the order is received by Webgistix, the order is not guaranteed for speed or accuracy. Held Orders Problem orders that are put on hold (hold status) for any reason are not guaranteed for speed or accuracy. Orders can be placed on hold for a variety of reasons. These reasons include but are not limited to: o Inventory Discrepancy (The number of items that shows in inventory does not match the number of items in the warehouse). o Missing or Invalid Address (The address on the order is missing or not accepted as a valid address by UPS, Fed Ex, or the USPS). Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 4 of 22

6 Exceptions to the Webgistix Guarantee (continued) o Missing or invalid shipping method (There is no shipping method on the order or the shipping method is not supported by Webgistix). o Missing or invalid third-party billing details (The third party billing details are missing or not recognized by UPS or Fed Ex). o Freight Order (Freight orders must have a Bill of Lading and a scheduled dock time before they can be shipped). o Customer Request (The customer has requested that the order be placed on hold). Bulk Orders Bulk orders are orders shipped in large quantities. Examples include large orders shipped to traditional retailers, trade shows or orders by corporate buyers that contain a quantity of items ten times or more your average order size. While Webgistix regularly handles bulk orders, these orders fall outside the normal ecommerce designed processing systems. These orders generally require additional equipment, time, and materials versus a typical ecommerce order shipped to an end user consumer. Backorders Backorders are orders that will not ship due to one or more item on the order having insufficient inventory to fill the order. Orders can be placed on hold automatically if the number of items requested by the customer is greater than the number of items in inventory. Orders can also be placed on backorder manually by Webgistix if an inventory discrepancy is found while processing the order. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 5 of 22

7 2 Inventory 2.1 Sending Inventory to Webgistix Webgistix receives inventory from all major modes of transportation including land, sea and air, and from all major transportation carriers. To ensure timely inventory processing and to avoid additional processing fees, there are three important steps. 1. ASN - Webgistix must be notified through an Advance Shipment Notice (ASN) submitted in SmartFill at least 5 business days before the arrival of your inventory. a. If your shipment is arriving via freight, then your freight provider must call to schedule a dock appointment. 2. Packing Slip - The shipment must arrive with a packing slip. 3. Verify Shipment Packaging - The shipment must not include mixed SKUs in boxes. Any shipments containing mixed SKUs will delay receiving times. Shipments containing mixed SKUs in boxes are also subject to receiving costs on a per item basis. a. Should your manufacturer insist on mixing SKUs, then contact support@webgistix.com for instructions on maximizing box space in shipments without mixing SKUs. Please note that an ASN, dock appointment (if applicable), and packing slips included with your shipment are required. Those shipments that arrive unannounced, may need to be turned away and you will be billed for the redelivery charges. To automate this process, and insure all the required information is provided, submit your ASN by using the online form available in SmartFill. If you have any new SKUs included in an incoming shipment, be sure to upload them into your SmartFill fulfillment account. Instructions for both are included below. Completing the ASN form in its entirety (and including the estimated arrival date in the comments section of the form), will automatically reserve a receiving appointment for your inventory and ensure the timely and accurate processing of your Inventory. If you do not submit an ASN prior to your inventory arriving at a Webgistix Fulfillment Center, and/or your inventory arrives without a packing slip, you could experience inventory processing delays. You will also be charged at an hourly rate of $50.00 for the receiving of any unscheduled shipments. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 6 of 22

8 2.1 Sending Inventory to Webgistix (continued) Creating an Advance Shipment Notice (ASN) within SmartFill o Click on "Administration" tab on the top toolbar. o In the Inventory Management section on the left side, click on Upload an Advance Shipment Notice or "Create Advance Shipment Notice" o Upload an Advance Shipment Notice Multiple SKUS 1. You will see a form where you will enter the number of SKUs that you are shipping, the Fulfillment Center location that they are being shipped to, carrier information used for the shipment, tracking and PO information and any additional comments you would like to add in regards to your shipment of inventory. 2. Click on the Download Template button. An Excel spreadsheet that includes item id, description and quantity expected will appear. This sheet enables you to cut and paste from your inventory information and load it into the form. 3. Once you have completed the form, download and save the finished copy to your desktop as a Text (Tab Delimited) file. 4. Click on Choose File and select your desktop and the saved file. Then click on submit. o You may choose "View Advanced Shipment Notice" in the left navigation menu to view any pending ASNs. o Create Advance Shipment Notice Individual SKUs 1. You will see a form where you will enter the number of SKUs that you are shipping, the Fulfillment Center location that they are being shipped to, carrier information used for the shipment, tracking and PO information and any additional comments you would like to add in regards to your shipment of inventory. 2. Begin to type in the Product Code box your SKU number and a drop down will appear for you to select your SKU. 3. The description is automatically filled in and you will then tab over and complete the quantities of the SKUs that will be in the shipment and click add. Repeat this as many times as necessary to complete your Advance Shipment Notice. You will then click submit to save and store your form. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 7 of 22

9 o You may choose "View Advanced Shipment Notice" in the left navigation menu to view any pending ASNs. Packing Slips What Information is Necessary o In order to quickly and smoothly receive your inventory make sure your shipment includes a packing slip. o If you have an advance copy, please a copy of your packing slip to support@webgistix.com in advance of the inventory arriving at the Webgistix Warehouse. o A packing slip consists of : 1. Manufacturer, Vendor or Supplier name address and phone number. 2. Invoice number and date of shipment 3. Ship to address of Webgistix with the company name clearly marked as follows: Webgistix Corporation Attention: Receiving Dept. (Customer s Name) Street and City, State, Zip of Warehouse (see page 1 for addresses) 4. The following items are located on the packing slip: SKU number of the product Description Quantity of the items 5. All product or SKU numbers need to match the Advance Shipment Notice that has been created in SmartFill. These 2 documents are very important to ensure that Webgistix can successfully assist you in monitoring your inventory. The Webgistix Receiving Team matches the ASN (Advance Shipment Notice) that has previously been created with the Packing Slip to make sure all items are received correctly and that there are no discrepancies between these two forms and the physical count of your product. Webgistix is able to effectively notify you if there are any discrepancies so that you can contact your supplier to receive credit or additional inventory immediately. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 8 of 22

10 Uploading New SKUs o Download the new SKU Upload Template (an excel file) from the home page of SmartFill under the "Announcements" section, entitled New SKU Upload Template. o Once you have completed your list of new SKUs, save them as a tab-delimited text file (.txt) and send them to support to upload to SmartFill. An Example: "NewSkus_CandyCaneCompany_20Dec2010.txt o Instructions for saving an excel file as a text file: Go to the "File" menu in Microsoft Excel Click "Save As" Choose "Text (tab delimited)" Your file will appear as tab-delimited text file (.txt). 2.2 Inventory Accuracy and Discrepancies There are many factors that can affect inventory accuracy. While Webgistix double counts and inspects all incoming boxes of inventory for accuracy against customer supplied packing slips, each individual item is not inspected and counted. Occasionally suppliers send mislabeled boxes, or the number of items on the packing slip is different than the actual number of items inside the box. This can lead to future inventory discrepancies. Orders changed in process, shipment errors, returns, etc. can also affect inventory accuracy over time. Inventory accuracy generally ranges from 93% to over 99% accuracy, depending on the type of inventory. Items such as printed material generally have a lower accuracy rate than other larger items that are easier to count and verify when received. Due to the number of external factors that can impact inventory accuracy, Webgistix does not guarantee inventory accuracy. As the number of items in inventory lowers and approaches zero, the chances of an item being out of stock increases, even if there is a small quantity listed online in SmartFill. Industry average accuracy is 98%. To insure smooth and continuous outgoing order flow, Webgistix suggests that customers keep at least 10 units of each item in stock at all times. Webgistix will only guarantee orders when there is at least 10 items in inventory at the time the order is received. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 9 of 22

11 2.3 Returns Processing Returns are processed within 2 business days from the date received. 2.4 Inventory Damage Webgistix does not insure your inventory against catastrophic or large scale loss, however, Webgistix does carry insurance to protect your inventory against accidental damages. It is highly recommended that you purchase contents insurance from a reputable insurance provider. Webgistix uses people, equipment, and technology in the warehouse environment. From time to time inventory gets damaged as a result of human error. In cases where Webgistix causes damage beyond the damage under normal business operations, you will be notified and reimbursed the wholesale cost of the inventory. You will be required to provide original purchase invoice from the supplier to obtain a reimbursement. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 10 of 22

12 3 Orders 3.1 Processing Cut Off Times Standard Processing Orders received by 12:00 am (midnight) ET/9 pm PT are guaranteed to ship the next business day, excluding weekends and holidays (see section 1.2). Same Day Processing (not guaranteed) Point of Note: Webgistix continues to ship orders up until cut off times regardless of when they are received. Webgistix currently ships 85%+ of orders the same day they are received (weekdays). Atlanta, New York, and Reno Air orders received by 3:00 ET may ship the same day. Special request (rush) orders received by 3:00 ET will ship the same day (additional charges may apply). Contact your customer support representative to request a rush order. Las Vegas Air orders received by 1:00 PT may ship the same day. Special request (rush) orders received by 3:00 PT will ship the same day (additional charges may apply). Contact your customer support representative to request a rush order. Multi-Facility Processing Orders received after New York and Atlanta cutoff times can be routed to the Las Vegas facility for customers that have inventory in the Las Vegas warehouses. Requests to reroute an order need to be submitted to support@webgistix.com Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 11 of 22

13 3.2 Freight Charges If a freight order is not picked up within 2 days of the order being assembled, a charge of $50.00 per day will be applied to the account for each day the order remains on the Webgistix loading dock. Outbound freight can be delayed if the shipment does not have a valid address or Webgistix account number. Webgistix does not charge for receiving, however, keeping the Webgistix receiving area and docks running smoothly is a priority and if inbound freight shipments are delayed in receiving due to missing packing slips or SKU information in SmartFill, then a $50.00 per day charge applies. 3.3 Claims In the event of a lost or damaged order, Webgistix will file the claim with UPS or FedEx for you if you are shipping on a Webgistix account. To begin the claims process, notify your account manager at support@webgistix.com. The notification should include if the order was lost (full or partial) or damaged, as well as an invoice showing the retail value of the item(s) that was lost or damaged. 3.4 Canceling Orders There is no charge for canceling an order that has not yet been printed and processed. However, once the order is printed and processing begins, this means the order has been picked, packed, and quality control checked. The packing material cannot be reused. In this case there has been an expenditure of labor and materials, and the order is treated as a return to cover the labor associated with returning the item back into inventory in SmartFill and on the shelf. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 12 of 22

14 3.5 Processing Delays Webgistix Customer Manual When an order is received without a shipping method, the order will be placed on hold until the customer notifies Webgistix of which shipping method should be used to ship the order. If a UPS or FedEx order is transmitted to Webgistix with a Post Office Box (P.O. Box) as the primary address, that order will automatically be switched to the corresponding US Postal Service shipping method. UPS and FedEx do not ship to Post Office Boxes. Invalid shipping methods are often caused when a customer makes a change to their or shopping cart without informing Webgistix. It is possible to add or delete a shipping method in a way that does not map into Webgistix SmartFill, therefore it is critical to notify customer support of any changes to your shipping methods. Webgistix customers experiencing unexpected shipping method errors should contact support@webgistix.com immediately. To prevent delays, orders that are received with a specified shipping method incompatible with a product s actual weight and dimensional volume will automatically be packaged and shipped with the most similar, cost-effective method. Below is a table showing common shipping method changes made during order processing. Customers are responsible for sending Webgistix the correct shipping method, and will be responsible for all additional shipping charges. Shipping Method Customer Sent to Webgistix Changed to Reason for Change USPS Flat Rate Priority Mail USPS Priority Regular Mail Exceeds maximum size for this class of service. Flat Rate Priority Mail Small Flat Rate Priority Mail Medium/Large Exceeds maximum size for this class of service. First Class Mail Priority Regular Mail Exceeds maximum weight for First Class Mail. UPS/FedEx Express Saver Overnight UPS/FedEx Standard Overnight Delivery zone Issue: Certain zip codes do not offer express shipping option. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 13 of 22

15 4 Shipping 4.1 Shipping Pick Up Times (Monday Through Friday) New York and Atlanta (Eastern) UPS Ground: UPS Air/International: FedEx Ground: FedEx Air/Express USPS All: 5:30 PM 5:00 PM 5:30 PM 5:00 PM 3:30 PM Las Vegas and Reno (Pacific Time) UPS Ground: UPS Air/International: FedEx Ground: FedEx Air/Express USPS All: 5:00 PM 1:00 PM 5:00 PM 1:00 PM 3:00 PM Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 14 of 22

16 4.2 2 Day Delivery Network Webgistix Customer Manual Using the newly expanded Webgistix fulfillment center network, now including Reno, means your shipments will reach 98% of US ecommerce shoppers in 2 days and 26% in one day with ground shipping. Contact support@webgistix.com today to see how you can speed delivery times and lower your shipping costs by shipping from Atlanta, Reno, New York, and/or Las Vegas. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 15 of 22

17 4.3 Freight Freight Shipments to Webgistix About Webgistix SmartFreight Webgistix offers SmartFreight to help you save time and money on your inbound freight. for more information. Webgistix is available to help you find the most cost effective inbound shipment methods for your products, and coordinate international or domestic transportation from your manufacturers to Webgistix fulfillment centers, allowing you to focus your resources on the growth of your company. Now all you need to do is order the product, and we will handle the rest. Please note that dock appointments are required for inbound shipments. a. You will be billed for redelivery charges for shipments that arrive unscheduled, because Webgistix may have to turn away your shipment. Call Webgistix directly at or to arrange a dock appointment. Unscheduled shipments and shipments that are not loaded on pallets and according to industry standard guidelines for safety and truck compatibility, are subject to receiving fees of $25/hour for unloading. Webgistix will not be held liable for damages resulting from improper pallet structures. Freight Shipments from Webgistix An order is marked freight when it either needs to be sent on pallets, or it is too large to be processed through the standard Webgistix process. Place an order manually in the SmartFill or through your shopping cart. The shipping method on the order must be marked as FREIGHT. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 16 of 22

18 Call support at or send an to to alert your Customer Support Representative that a freight order has been placed. Please include the order number in your , or have it available to provide to your customer support representative over the phone. Once the Customer Support team has received the information needed through support@webgistix.com or by phone, you will receive an estimated weight and number of pallets for the shipment. It can take up to three business days for the Customer Support team to provide you with this information. Contact your trucking company informing them of the weight and number of pallets expected for this particular freight order. You need to inform the trucking company to call Webgistix directly at to arrange a dock appointment for pickup. a. Please note that if a dock appointment is not made, Webgistix may have to turn away the freight company. b. Once this is complete you need to send the Bill of Lading to Webgistix Customer Support through support@webgistix.com. Once the above steps have been completed, the Webgistix Warehouse will prepare the order for Freight Pick up. Webgistix Customer Support notifies the Warehouse of the Dock Appointment and the Freight order is picked up by the trucking company at the scheduled time. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 17 of 22

19 5 Contacting Support Support Contact Information inquires to: Phone Support Hours: Inquiries can be submitted 24 hours a day, and you can expect a response during regular business hours. New York / Atlanta: 8:00 am to 5:00 pm ET Las Vegas / Reno: 8:00 am to 5:00 pm PT Contact Numbers: SHIP (7447) or Support Service Level: Webgistix is focused on providing fast and consistent service and has established support resolution guidelines to ensure your needs are met. Webgistix manages all customer interactions through NetSuite and an based Case Resolution Process that helps you and Webgistix understand and track case progress. Once you send an to support@webgistix.com, an automatic will be sent to you with an assigned case number. Please Note: ing your Customer Support Representative directly will delay response and resolution times. The fastest way to case resolution is by ing the request to support@webgistix.com so the case can be tracked from start to finish. ing support@webgistix.com is the only way to get a verified and trackable response from Webgistix. Support Response Time: 3 Hours or less (during business hours). 12:00 pm or earlier next business day (outside of business hours). Resolution Time: Final resolution of 1 business day or less on Resolution. Final resolution of 3 business days or less on complex cases. For complex cases requiring longer than 3 business days customer will be given a firm resolution timeline and continuous updates. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 18 of 22

20 5 Contacting Support (continued) Your support representative is located in the same place as your inventory. In cases where inventory is located in multiple locations the warehouse closest to your office location will generally be the primary support location. Holiday Schedule Memorial Day Independence Day Labor Day Thanksgiving and the Friday After Christmas Day New Years Eve New Years Day *Webgistix follows the UPS Ground delivery schedule* Hours of Operation Customer Support: 8:00am - 8:00pm EST Monday Friday Warehouse New York: 8:00am - 5:00pm EST Monday Friday Warehouse Atlanta: 8:00am 5:00pm EST Monday Friday Warehouse Las Vegas: 8:00am 5:00pm PST Monday Friday Warehouse Reno: 8:00am 5:00pm PST Monday Friday Deliveries: 9:00am 4:00pm Local Warehouse Time Freight Pickup: 9:00am 12:00pm and 1:00 3:00pm Local Warehouse Time Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 19 of 22

21 6 Technology Webgistix SmartFill, cloud-based software is integrated with all major shopping cart applications (listed below) to make online integration simple. Webgistix is dedicated to helping mid-size ecommerce retailers succeed on their own terms and gain a strategic advantage by selling their products on multiple platforms. Using the Webgistix API, integrations have also been completed with a significant number of customers who have developed their own shopping cart applications. 1 Shopping Cart 3D Cart Amazon Channel Advisor ebay GoogleCheckout Magento Miva Merchant Netsuite NetworkSolutions ecommercespace oscommerce Paypal Shopify Ultracart Volusion Yahoo ZenCart Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 20 of 22

22 7 Invoicing Invoices for fulfillment charges are automatically charged to your credit card on the 15th of each month. Shipping charges are billed on the 8 th, 15 th, 22 nd and 1 st day of the next month, every month this is automatic and follows the billing cycles that Webgistix must meet with shipping companies. You can view your monthly invoicing details online within your secure, SmartFill account. Within SmartFill, the invoices shown in black are already paid (current), and those in red are pending (not paid). Webgistix posts your fulfillment invoices in advance of charging your credit card so that you have a chance to review them before payment processing occurs. All late payments will be assessed a $50 late fee plus 2.5% of the outstanding balance per month. Fulfillment terms Net 15 days. Shipping terms Net 1 day. QUESTIONS ABOUT YOUR INVOICES Should you have any questions about your invoice, please contact support@webgistix.com. $100 CHARGE FOR DISPUTED CHARGES Please note that customers will be charged $ for any disputed charges that are not preceded by an inquiry sent to support and a Webgistix response within 2 business days. Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 21 of 22

23 8 Quick Reference Sheet Support Team Delivery Scheduling Freight Management Inquiries Online Order & Inventory Management SmartFill Reports Available One Click Reports Most Active Users Low Inventory Items Average Usage Report General Reports Smartfill Users Graphs Shipping Method Breakdown Shipping & Handling Shipping Carrier Breakdown Shipping & Handling Split Number of Orders Shipped Backorder Report Inventory Reports Low Inventory Inventory Received Monthly Returns New Item Ten Most Popular Items Ten Least Popular Items End of Month Inventory Report Order Reports Unshipped Orders Orders Monthly Resolution Orders Shipped By SKU Total Items Ordered By Date Total Items Shipped By Date Shipping & Handling Orders Shipped By Date Visit Us Online Website Twitter Facebook Blog Visit Us in Las Vegas Webgistix Corporation Global Headquarters 127 East Warm Springs Rd Las Vegas, Nevada Main Phone: Webgistix Corporation Copyright 2012 Webgistix. All rights reserved. Proprietary. Page 22 of 22