CMK MEDICAL CENTRE. Patient Participation DES. Introduction & Background

Size: px
Start display at page:

Download "CMK MEDICAL CENTRE. Patient Participation DES. Introduction & Background"

Transcription

1 CMK MEDICAL CENTRE Patient Participation DES Introduction & Background CMK Medical Centre is an urban training practice, originally situated in the centre of Milton Keynes who moved to a new, purpose built surgery constructed by private developers approximately 6 ½ years ago. We are now situated in Bradwell Common and whilst we are some 10/15 mins walk away from the centre, we have retained our name as we are considered to be the surgery closest to The Hub & Centre MK. The new surgery houses 10 GP s (8 partners + 2 salaried GP s); 5 nurses; 2 HCA s + phlebotomist; Midwife; a District Nurse team and a team of Health Visitors. We also have a small Boots pharmacy next door. We currently have circa 15,500 registered patients and unfortunately there is rather a transient element to our patient base due to temporary housing with the result that we register on average 215 patients each month and deduct around 165 each month. Our patients are of varying ethnicity as follows: Patient Access The surgery is open from 8.00 am until 6.30 pm and appointments can be made by telephone; booking on-line or coming into the surgery. We ensure that we are able to meet current demand by releasing/embargoing the appointments as follows:

2 Routine (non-urgent) Appointments: These are bookable up to 6 weeks in advance with all clinicians and we try to accommodate a patient s preference for day/time whenever possible. A number of these appointments are also available to book on-line. (access anytime of day/night). Emergency Appointments: We refer to these as urgent, on the day appointments and embargo a certain amount of appts each day for clinicians. Additionally we have a duty doctor in both morning and afternoon with a full clinic of on the day appointments available. Telephone Appointments : In addition to the morning appointment slots, each GP has a number of telephone slots and if the patient is unable to get into the surgery but wants to speak to their doctor, they are allocated one of these slots. If the patients own doctor is not available they have the ability to speak to an alternative doctor if necessary. These are widely used and appreciated by our patients. Patient Participation Group (PPG) Our Patient Participation Group (PPG) was originally formed in 2009 but disbanded upon the resignation of the chairman. Early in 2011, the surgery embarked on a patient recruitment initiative in an endeavour to attract more patients of a wider demographic and there are currently approximately in the group with anywhere in the region of 7-15 patients attending the regular meetings held at the surgery, now known as the Patient Reference Group (PRG). Support has been provided by the current Chair of the group, Saira Walker with assistance from other members including Paul Winter, current elected representative on the Patient Congress commissioning group (i.e. MK Commissioning). Janet Mulley is his deputy. One of our Partners attends each meeting together with Jan King, Practice Business Manager or Yvette Baker Office Manager plus Sarah Knight a receptionist/administrator at the surgery. The group is representative of our surgery demographic and includes patients of varying ethnic backgrounds and diversities with a fairly even split between male/female. We continue in our efforts to attract more to our meetings which includes: Notices on our media screen Invitations attached to our repeat scripts Information on our website Information given to parents during the baby immunisation clinics Invitations given to mothers attending the breast feeding groups A regular update on our surgery Newsletter Unfortunately, the only group not represented at the meetings are any younger patients (i.e. <40). In an effort to include our younger patients, we contacted local schools; higher education colleges; Milton Keynes Library (who are displaying 9 posters over various sites for us) and Carers MK who have a young carers division. We have suggested to the Heads of Sixth Form that their students might like to consider including such involvement as part of their social studies.

3 Additionally, our Practice Manager Group created a poster which is being advertised in a number of schools in Milton Keynes inviting young patients to join a Virtual PRG in their own surgery. This invitation is also displayed on our own surgery website. Sadly there has not been much interest shown so far but we will continue to try to reach this difficult group. In a further attempt to widen the patients demographic in terms of age; ethnicity & clinical needs a virtual (vprg) group has been formed comprising of approx 30 patients. Patient Survey The survey was devised following much discussion at our PRG group meetings over the previous months which had centred on the high volume of DNA s (did not attend) and which clearly has an impact on the number of appointments available. PRG members felt that by working on one aspect i.e. the number of DNA s it would have a beneficial impact on the other (number of appts available). The difficulty of getting through to the surgery on the telephone sometimes was also subject to debate and whilst the members could understand the difficulties faced in this regard, they felt it should be included in any survey to get the views of larger numbers of patients. Whilst the group were supportive of our GP s making the choice not to offer extended hours i.e. evening/weekend working, they felt that perhaps a bit more flexibility within the core hours of would prove beneficial to all and again wanted to ascertain others views on this. The current patient survey was therefore devised and agreed with the PRG, and posted on our website, advertised in the surgery on the media screen and flyers were handed out at our reception desk. Reference to the survey was also attached to every new patient registration (around 215 per month). We received approx 550 completed surveys and were delighted with the positive response to most areas. The age demography of the patients was as follows: How old are you? % % % % %

4 At a PRG meeting held on 16 February, the results of the survey were discussed and it was clear that those present felt happy with most aspects of the service offered at CMK Medical Centre and were complimentary about doctors and staff. Areas highlighted on the survey for possible attention were as follows: Q2) When you have phoned the surgery, how do you rate the ability to get through on the phone? POOR 23% FAIR 26% GOOD 33% EXCELLENT 13% PRG members accepted the difficulties of dealing with such high volumes of calls when there are patients. They felt that on-line booking (see details below) would assist in this area also. Appointments 4) How do you rate the ease of booking an appointment? POOR 13% FAIR 25% GOOD 36% EXCELLENT 23%

5 Patients attending the PRG meeting felt that the on-line booking system was excellent but probably not widely enough publicised. On-line booking was made available approx 3 years ago and the number of appointments has been gradually increased since then. The PRG thought it would assist patients in the ease of booking GP appointments if these numbers could be increased further and at a subsequent meeting with GP s it was agreed that we should do so. The on-line booking numbers have now been increased by a further 40% (i.e. 210 appts) in acknowledgement of the PRG s suggestion. 5b) If you are not happy with appointment times what changes would you suggest? (Please tick all that apply) EARLY MORNING 30% LUNCH TIMES 21% EVENING 32% Varying the surgery clinic times was discussed at the PRG meeting and the practice manager was pleased to inform them that since completion of the survey, one GP now starts his surgery at 8.00 am on 2 mornings each week with another working through the lunchtime on 1 day. Following the PRG meeting on 16 th February, a meeting with GP s and some admin staff took place and it was agreed to offer additional early morning phlebotomy appointments and these will now start at 8.10 am every day with 2 phlebotomists available on 2 of these days from 8.10 am. Another GP has also offered to start her surgery at 8.00 am every working day i.e. Tue-Fri. PRG Meeting Discussions Since the regular meetings commenced last year, the PRG members have been keen to focus on reducing the numbers of patients not attending appointments without cancelling. They were horrified by the volumes and felt that the surgery should take a very firm line particularly as there would be another 270 min appts available every month if everyone cancelled. The action points in our plan reflect the strength of feeling about these missed appointments and this job is now undertaken on a weekly basis by a member of our admin team. An action plan has been devised to ensure all objectives are met and this will be reviewed at future PRG meetings.

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Practice Code Ash Vale Health Centre H81013 Signed on behalf of practice Jon Fox Date 30 th March 2015

More information

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: Practice Code: Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Moorfield House Surgery M81026 Signed on behalf of practice:

More information

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015 Warden Lodge Medical Practice Patient Participation Annual Report 2014/2015 Surgery Hours Monday to Friday 8.00-6.30 01992 622324 We also offer extended surgery hours opening every other Saturday from

More information

Annual Patient Participation Report & Patient Survey - March 2014 Riverside Health Centre Retford

Annual Patient Participation Report & Patient Survey - March 2014 Riverside Health Centre Retford Annual Patient Participation Report & Patient Survey - March 2014 Riverside Health Centre Retford Contents The Patient Reference Group (PRG)... 3 Active Practice Involvement... 3 Ethnicity of the Patient

More information

SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15. http://www.sillothgroupmedicalpractice.nhs.uk

SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15. http://www.sillothgroupmedicalpractice.nhs.uk SILLOTH GROUP MEDICAL PRACTICE PATIENT SURVEY/PPG REPORT 2014-15 http://www.sillothgroupmedicalpractice.nhs.uk Please follow the link above to access the results of our patient survey for 2014-2015 We

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Dr Hill and Partners Practice Code: B81042 North Yorkshire and Humber Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Southernhay House Surgery Practice Code: L83058 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting PATIENT SURVEY ACTION PLAN Practice: The Phoenix Practice 2013/14 Patient Survey Objective: 1. Welcome back the Patient Participation Group / New Members 2 Patient Survey Questionnaire 3 Patients' priorities

More information

Patient Participation Report 2013

Patient Participation Report 2013 Dr Tina Archdeacon 12.3.13 Patient Participation Report 2013 This report outlines the actions taken to increase patient participation, in the service provision of Wheatfield Surgery To achieve this we:

More information

Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service

Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Practice Name: St George Health Centre Practice Code: L81062 Signed on behalf of practice:

More information

Local Patient Participation Report North End and Steeple Claydon Surgeries, Buckingham

Local Patient Participation Report North End and Steeple Claydon Surgeries, Buckingham Local Patient Participation Report North End and Steeple Claydon Surgeries, Buckingham Table of Contents Introduction... 1 Patient Reference Group... 1 Agreeing areas of priority... 2 Collating patients

More information

PATIENT PARTICIPATION DES 2012 to 2013

PATIENT PARTICIPATION DES 2012 to 2013 PATIENT PARTICIPATION DES 2012 to 2013 The New Medical Centre F82021 23 March 2013 Dr Edison, Dr Ola and Dr Akwenuke 264 Brentwood Road Heath Park Romford Essex RM2 5SU Introduction This report summarises

More information

Mawbey Group Practice G85130 Lambeth CCG. http://www.mawbeygp.nhs.uk/wp-content/uploads/mgp_report_14.pdf

Mawbey Group Practice G85130 Lambeth CCG. http://www.mawbeygp.nhs.uk/wp-content/uploads/mgp_report_14.pdf Mawbey Group Practice G85130 Lambeth CCG Patient Participation Report April 2013-March 2014 The web address of this document is http://www.mawbeygp.nhs.uk/wp-content/uploads/mgp_report_14.pdf Our Practice

More information

DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE. SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014

DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE. SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014 DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014 At the beginning of March 2014, we conducted our yearly patient survey, both in house and via the virtual PPG

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: Harley Grove Medical Centre Practice Code: F84044 London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Signed on

More information

EARNSWOOD MEDICAL CENTRE PATIENT PANEL GROUP DES 2014 STEP 1 PPG RECRUITMENT

EARNSWOOD MEDICAL CENTRE PATIENT PANEL GROUP DES 2014 STEP 1 PPG RECRUITMENT EARNSWOOD MEDICAL CENTRE PATIENT PANEL GROUP DES 2014 STEP 1 PPG RECRUITMENT Earnswood Patient Participation Group continues to meet every couple of months but has now commenced to work more closely with

More information

Emmer Green Surgery Patient Participation Report (and Patient Survey) 2014

Emmer Green Surgery Patient Participation Report (and Patient Survey) 2014 Patient Participation Report (and Patient Survey) 2014 1 If quality is to be at the heart of everything we do, it must be understood from the perspective of Lord Darzi, NHS next stage review the patients

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: Kings Road Medical Centre Practice Code: E87063 London Region North West Area Team Complete and return to: england.lon-nw-claims@nhs.net by no later than 31 March 2015 Signed on behalf of

More information

Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk

Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk 24th March 2013 Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk Introduction North Road Surgery This report summarises the

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Birmingham Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: TOWER HILL PARTNERSHIP MEDICAL PRACTICE, 433 WALSALL ROAD, PERRY

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Yetminster Health Centre Practice Code: J 81017 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

Annex C: Standard Reporting Template

Annex C: Standard Reporting Template Annex C: Standard Reporting Template Hertfordshire and South Midlands Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Schedule M Practice Name: Dr Fenske and Partners Practice

More information

Leeds Road Practice PATIENT PARTICAPATION REPORT March 2012

Leeds Road Practice PATIENT PARTICAPATION REPORT March 2012 Leeds Road Practice PATIENT PARTICAPATION REPORT March 2012 Overview This report sets out the work undertaken by the Patient Representative Group (PRG) and the practice in the last 12 months. The PRG developed

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Walderslade Surgery Practice Code: C85008 South Yorkshire and Bassetlaw Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on

More information

The Hammersmith Surgery - Patient participation Survey year 3. Registered number of patients: 9528. Practice Profile:-

The Hammersmith Surgery - Patient participation Survey year 3. Registered number of patients: 9528. Practice Profile:- The Hammersmith Surgery - Patient participation Survey year 3 Registered number of patients: 9528 Practice Profile:- The practice serves a diverse mix of local residents, some of whom have lived in the

More information

1-In the past 12 months, how many times have you seen a doctor at your Surgery?

1-In the past 12 months, how many times have you seen a doctor at your Surgery? DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2014 to 2015 At the beginning of March 2015, we conducted our yearly patient survey, both in house and via the virtual PPG

More information

40% of the group are aged 44 to 59 (Practice as a whole 33.6% for this age group).

40% of the group are aged 44 to 59 (Practice as a whole 33.6% for this age group). Patient Participation Group Report 2013/2014 Component: 1 After the patient participation group s inception in 2011 we meet on a regular basis to discuss patient issues and Practice improvements with the

More information

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT Report prepared by Lynnette Taplin, Operations Manager On behalf of The Spa Medical Practice March 2012 INTRODUCTION The purpose of this report

More information

THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014. The Tudor Surgery PRG Report 2013/14-1 -

THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014. The Tudor Surgery PRG Report 2013/14-1 - THE TUDOR SURGERY PATIENT PARTICIPATION REPORT & SURVEY 2013/2014 The Tudor Surgery PRG Report 2013/14-1 - CONTENTS Background 3 Areas of priority for 2013/14 4 2013/14 - Patient survey process 4 2013/14

More information

Patient Participation Directed Enhanced Service. Watling Vale Medical Centre K82076. April 2013 to March 2014

Patient Participation Directed Enhanced Service. Watling Vale Medical Centre K82076. April 2013 to March 2014 Patient Participation Directed Enhanced Service Watling Vale Medical Centre K82076 April 2013 to March 2014 Background and Introduction to Watling vale Medical Centre Opening Hours Monday to Friday 8am

More information

Patient Reference Group Meeting Held at Caterham Valley Medical Practice Thursday 26 th February 2015 at 6pm

Patient Reference Group Meeting Held at Caterham Valley Medical Practice Thursday 26 th February 2015 at 6pm Patient Reference Group Meeting Held at Caterham Valley Medical Practice Thursday 26 th February 2015 at 6pm Present: Dr P F Roberts Dr J M Lewis Dr R E P Wright Dr P Hamilton Mrs V Gillespie Mrs D Hill

More information

Patient survey results and Action Plan 2011-2012

Patient survey results and Action Plan 2011-2012 Dr Seal Dr Hughes Dr Wedner Dr Margutti Dr Thomson The Station Practice Station Plaza Medical Centre Station Approach Hastings East Sussex TN34 1BA Tel 1424 464756 Fax 1424 464757 Patient survey results

More information

Patient Participation Group Report 2015

Patient Participation Group Report 2015 Patient Participation Group Report 2015 Pangbourne Patient Participation Group Annual Report for the Practice website The PPG The Pangbourne Patient Participation Group (PPG) was set up in 2010 and had

More information

Patient Participation Directed Enhanced Service 2012/13

Patient Participation Directed Enhanced Service 2012/13 Patient Participation Directed Enhanced Service 2012/13 Abbey View Medical Centre Report This report summarises the work that the Abbey View Patient Reference Group has undertaken during the last 12 months.

More information

Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT

Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT Derbyshire & Nottinghamshire Area Team 2014/15 Patient Participation Enhanced Service REPORT Practice Name: Oakenhall Medical Practice Practice Code: C84095 Signed on behalf of practice: Lisa Ellison (Practice

More information

The Marlborough Medical Practice Patient Participation Group (PPG) Survey 2015 RESULTS

The Marlborough Medical Practice Patient Participation Group (PPG) Survey 2015 RESULTS The Marlborough Medical Practice Patient Participation Group (PPG) Survey 2015 RESULTS Introduction The PPG Survey was carried out to allow patients and their carers to feedback on key aspects of the service

More information

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: Whitehall Medical Practice Practice Code: M84004 1. Prerequisite of Enhanced

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: DONNEYBROOK MEDICAL CENTRE Practice Code: P89016 NHS Greater Manchester 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf

More information

Patient participation report, March 2012

Patient participation report, March 2012 Patient Reference Group Report and Action Plan March 2012 Patient participation report, March 2012 Our newly formed Patient Reference Group (PRG) includes five patient representatives from a cross section

More information

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 Introduction & Recruitment of the Patient Participation Group Review on how and why the Patient group was established:

More information

The practice looked at the following factors that make up the groups which are a representation of the wider patient population:

The practice looked at the following factors that make up the groups which are a representation of the wider patient population: HILLSIDE PRACTICE Local Patient Participation Report, April 2011 to March 2012 Background information Hillside Patient Forum is a practice patient group which has been in existence since soon after the

More information

Patient Participation Reporting Template 2014-2015

Patient Participation Reporting Template 2014-2015 Patient Participation Reporting Template 2014-2015 Practices are required to submit the patient participation report detailed below. Please submit an electronic version of this report to england.bgswareateamprimarycarebewley@nhs.net

More information

CROPREDY SURGERY Dr J Wright & Dr B Tucker. Patients Participation Group Developments 2014/15

CROPREDY SURGERY Dr J Wright & Dr B Tucker. Patients Participation Group Developments 2014/15 CROPREDY SURGERY Dr J Wright & Dr B Tucker Patients Participation Group Developments 2014/15 Introduction Cropredy Surgery is a semi-rural, dispensing GP Practice with approximately 3,500 patients and

More information

Patient Satisfaction Survey Report March 2013

Patient Satisfaction Survey Report March 2013 Patient Satisfaction Survey Report March 2013 Background Information:- The Practice Manager met with the Patient Group Members on January 28 th and a discussion was held on the issues that everyone felt

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Stillmoor House Medical Practice Practice Code: L82010 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting

More information

STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2013/2014

STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2013/2014 Introduction Stonehill Medical Centre lies in Farnworth and is part of the South East Cluster of Bolton and has 13,800 patients. The practice operates to CQC Standards. We have four GP Partners, Drs B

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Lockswood Surgery Practice Code: J 82174 NHS England (Wessex) 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf of practice:

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Westbury On Trym Primary

More information

Ifield Medical Practice Local Patient Participation Report

Ifield Medical Practice Local Patient Participation Report Ifield Medical Practice Local Patient Participation Report March 2013 Practice Profile Ifield Medical Practice currently has a list size of just under 10,000 patients with the following profile: Gender

More information

Patient Participation Reporting Template 2014-2015

Patient Participation Reporting Template 2014-2015 Patient Participation Reporting Template 2014-2015 Practice details: Minchinhampton Surgery Stage one validate that the patient group is representative Demonstrates that the PRG is representative by providing

More information

Putnoe Medical Centre Patient Survey Report and Action Plan

Putnoe Medical Centre Patient Survey Report and Action Plan Putnoe Medical Centre Patient Survey Report and Action Plan 2013/2014 This report summarises the Results and Action Plan for this year s Patient Satisfaction Survey. Patient Representation Group The Patient

More information

London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2016

London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2016 London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2016 Practice Name: THE MISSION PRACTICE Practice Code: F84015 Signed on behalf

More information

Branksomewood Healthcare Centre Branksomewood Road Fleet GU51 4JX. Patient Reference Group Practice Report 2012-2013

Branksomewood Healthcare Centre Branksomewood Road Fleet GU51 4JX. Patient Reference Group Practice Report 2012-2013 Branksomewood Healthcare Centre Branksomewood Road Fleet GU51 4JX Patient Reference Group Practice Report 2012-2013 The Patient Reference Group (PRG) at Branksomewood Healthcare Centre provides an opportunity

More information

HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014

HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014 HUDDERSFIELD ROAD SURGERY PATIENT PARTICIPATION REPORT YEAR ENDING 31 MARCH 2014 The Practice has two surgeries: Huddersfield Road Surgery at 6 Huddersfield Road, Barnsley. Barugh Green Surgery at 44 Cawthorne

More information

LOCAL PATIENT PARTICIPATION REPORT

LOCAL PATIENT PARTICIPATION REPORT LOCAL PATIENT PARTICIPATION REPORT Practice Name: Granville Medical Centre Y code: Y00918/ Redbridge 1 Establish a Patient Reference Group (PRG) comprising only of registered patients The table below reflects

More information

Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ)

Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ) Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ) Standard report and analysis for GPAQ Consultation Version 3 Contents: How the survey was carried

More information

Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013

Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013 Patient participation directed enhanced services report Orchard Surgery, Dereham March 2011-2013 Orchard Surgery Opening Hours Mon, Tues, Thurs & Fri 8am till 6:30pm Wed 8 till Midday. Duty Doctor available

More information

Sleaford Medical Group Local Patient Participation Report 2012/13

Sleaford Medical Group Local Patient Participation Report 2012/13 A description of the profile of the members of the PPG Sleaford Medical Group Local Patient Participation Report 2012/13 There are currently 33 patient members of the Sleaford Medical Group (SMG) Patient

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: The Streatfield Medical Centre Practice Code: E84646 NW london Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on

More information

Patient Survery 2011-2012

Patient Survery 2011-2012 Patient Survery 2011-2012 This survey was conducted in house and the results analysed by Mrs A Piper Practice Manager. The full survey results including graphs are available on our website The Questionnaires

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Eynsham Medical Group Practice Code: K84006 Thames Valley Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed on behalf

More information

Profile of the members of the PRG

Profile of the members of the PRG Profile of the members of the PRG Thornaby and Barwick Medical Group 2014 Local Participation Report (The data and information contained within this report is gathered from and relates to Thornaby & Barwick

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Dr Pidsley & Partners, Bridge Surgery Practice Code: M83042 Shropshire and Staffordshire Area Team 2014/15 Patient Participation Enhanced Service Reporting

More information

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Arlington Road Medical Practice Practice Code G81050 Signed on behalf of practice Dr Peter Williams

More information

LOCAL PATIENT PARTICIPATION REPORT 2013-14. for ILKLEY & WHARFEDALE MEDICAL PRACTICE

LOCAL PATIENT PARTICIPATION REPORT 2013-14. for ILKLEY & WHARFEDALE MEDICAL PRACTICE LOCAL PATIENT PARTICIPATION REPORT 2013-14 for ILKLEY & WHARFEDALE MEDICAL PRACTICE Version: 1 Produced by: Rachael Pengelly, Practice Manager Date: March 2014 1. Introduction The Patient Participation

More information

GRANVILLE HOUSE MEDICAL CENTRE ANNUAL REPORT 2014/15

GRANVILLE HOUSE MEDICAL CENTRE ANNUAL REPORT 2014/15 GRANVILLE HOUSE MEDICAL CENTRE ANNUAL REPORT 2014/15 Granville House is a long established practice working from a purpose built surgery covering the areas of Adlington, Anderton, Heath Charnock and Rivington.

More information

Local Patient Participation Report Template

Local Patient Participation Report Template UNIVERSITY HEALTH CENTRE 12 SAND STREET HUDDERSFIELD HD1 3AL Local Patient Participation Report Template 1. Profile of practice population and PRG We are a unique type of practice and have struggled to

More information

Annex C: Standard Reporting Template

Annex C: Standard Reporting Template Annex C: Standard Reporting Template Practice Name: Marsh Medical Practice Practice Code: C83042 Leicestershire and Lincolnshire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Patient Participation Report 2013/14. Produced for the Patient Participation DES 2011/2013. Cheryl Palmer Practice Business Manager March 2014

Patient Participation Report 2013/14. Produced for the Patient Participation DES 2011/2013. Cheryl Palmer Practice Business Manager March 2014 Patient Participation Report 2013/14 Produced for the Patient Participation DES 2011/2013 Cheryl Palmer Practice Business Manager March 2014 Page 1 of 6 This report shows how the Practice has engaged with

More information

If someone has collapsed, has chest pain or difficulty breathing, dial 999

If someone has collapsed, has chest pain or difficulty breathing, dial 999 Dr Fiona Cornish MA MB BChir 1984 (Cantab) DRCOG DCH MRCGP DFFP Dr Sally Barnard MB BS 1987 (Melbourne) DCH MRCGP DFFP Dr Adrian O Reilly MB BChir 1984 DRCOG MRCGP DCH DPH (Cantab) Dr Paul Linehan MB BCh

More information

YORK HOUSE MEDICAL CENTRE PPG REVIEW 2013/2014. Prepared 24 March 2014

YORK HOUSE MEDICAL CENTRE PPG REVIEW 2013/2014. Prepared 24 March 2014 YORK HOUSE MEDICAL CENTRE PPG REVIEW 2013/2014 Prepared 24 March 2014 York House Medical Centre PPG 24 MARCH 2014 In 2013 / 2014 the Patient Participation Group has been very active in seeking the views

More information

Bethesda Medical Centre Patient Participation Group

Bethesda Medical Centre Patient Participation Group Bethesda Medical Centre Patient Participation Group Review of Patient Questionnaire 2014-21 January 2015 Apologies: 3 Members Present: 8 members, Sue Clarke, Rachael Cousins. Results of Patient Questionnaire

More information

LANGTON MEDICAL GROUP PATIENT SERVICES QUESTIONNAIRE REPORT MARCH 2015

LANGTON MEDICAL GROUP PATIENT SERVICES QUESTIONNAIRE REPORT MARCH 2015 Dear patients LANGTON MEDICAL GROUP PATIENT SERVICES QUESTIONNAIRE REPORT MARCH 2015 Thank you to all the 244 patients who completed our Patient Services Questionnaire on-line and the 29 patients who completed

More information

Minutes of Patient User Group Meeting. Coastal Medical Group. Tuesday 10 th February

Minutes of Patient User Group Meeting. Coastal Medical Group. Tuesday 10 th February Minutes of Patient User Group Meeting Coastal Medical Group Tuesday 10 th February 1. Clinical Commissioning Group Patient Liaison Group (CCG PLG) Sylvia Welberry (CCG PLG Chair) introduced herself to

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Stanley Court Surgery Practice Code: N84611 Lancashire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Completed by: Lesley

More information

Patient Participation Reviw 2014-2015

Patient Participation Reviw 2014-2015 Patient Participation Reviw 2014-2015 Practice details: St Michaels Surgery Practice code: L81069 Stage one validate that the patient group is representative Demonstrates that the PRG is representative

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Selborne Road Medical Centre Practice Code: C88083 South Yorkshire and Bassetlaw Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Annex C: Standard Reporting Template

Annex C: Standard Reporting Template Annex C: Standard Reporting Template Date: 25 th march 2015 Knebworth and Marymead Medical Practice Patient Participation Report 2014/15 Schedule M 1. Prerequisite of Enhanced Service Develop/Maintain

More information

Patient Satisfaction Survey 2014

Patient Satisfaction Survey 2014 Patient Satisfaction Survey 2014 Committed to providing the best health care services possible. Patient Satisfaction Survey Results July 2014 Produced by St Clements Surgery & The Patient Participation

More information

This surgery is within the Islington Primary Care Trust area

This surgery is within the Islington Primary Care Trust area Clerkenwell Medical Practice Finsbury Health Centre Pine Street, London EC1R 0LP Tel: 0207 833 5906 Fax: 0207 520 0432 www.clerkenwellmedicalpractice.org.uk Patient Reference Group Meeting Wednesday 25

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Thames Valley Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Forest Health Group (previously known as Balfron Practice &

More information

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: St Katherines Surgery Practice Code: M81012 Signed on behalf of practice:

More information

Shaftesbury Medical Centre

Shaftesbury Medical Centre Shaftesbury Medical Centre Minutes from Patient Group Meeting on Wednesday 26 th February at 5:30 pm Present: Practice Staff: Dr Musa (Chair), Alpna Chavda Patient Representatives: Suresh Patel (SP), Phil

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Dr Perkins & Partners Practice Code: L82044 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Signed

More information

Annex C: Standard Reporting Template

Annex C: Standard Reporting Template Annex C: Standard Reporting Template Practice Name: The Hedges Medical Centre Practice Code: C82100 Leicestershire and Lincolnshire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: The Barkantine Practice Practice Code: F84747 London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Signed on behalf

More information

he Guywood Practice THE GUYWOOD PRACTICE DR RAINA PATEL PATIENT PARTICIPATION GROUP REPORT 2011 12

he Guywood Practice THE GUYWOOD PRACTICE DR RAINA PATEL PATIENT PARTICIPATION GROUP REPORT 2011 12 THE GUYWOOD PRACTICE DR RAINA PATEL PATIENT PARTICIPATION GROUP REPORT 2011 12 We first started our PPG in April, 2011 by handing slips out on reception asking patients to participate. Our first meeting

More information

PATIENT PARTICIPATION GROUP REPORT ON OVERTON PARK SURGERY S PATIENT SURVEY CONDUCTED IN JANUARY 2012

PATIENT PARTICIPATION GROUP REPORT ON OVERTON PARK SURGERY S PATIENT SURVEY CONDUCTED IN JANUARY 2012 PATIENT PARTICIPATION GROUP REPORT ON OVERTON PARK SURGERY S PATIENT SURVEY CONDUCTED IN JANUARY 2012 PROFILE OF GROUP MEMBERS There were eight Group members at the time the survey was carried out. Their

More information

Patient Satisfaction Survey Results Report 2013/2014

Patient Satisfaction Survey Results Report 2013/2014 Patient Satisfaction Survey Results Report 2013/2014 WHEN DID THE PRACTICE CONVENE ITS PPG? Our Group was established in 2011. Notices inviting patients to attend meetings are displayed in the waiting

More information

STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2012/2013

STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2012/2013 Introduction Stonehill Medical Centre lies in Farnworth and is part of the South East Cluster of Bolton and has approximately 14,000 patients The practice operates to CQC Standards. We have five GP Partners,

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Practice Name: Islington Central Medical Centre Practice Code: F83010 Signed

More information

Handsworth Medical Practice. Patient Participation Group Report. 2013/14 Patient Participation DES

Handsworth Medical Practice. Patient Participation Group Report. 2013/14 Patient Participation DES Handsworth Medical Practice Patient Participation Group Report 2013/14 Patient Participation DES Table of Contents How the patient groups were set up 3 Group diversity information on PPG and Virtual PRG

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: Ingleton Avenue Surgery Practice Code: G83024 London Region South London Area Team Complete and return to: nhscb.lon-sth-pcc@nhs.net by no later than 31 March 2015 Signed on behalf of practice:

More information

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: Central Surgery Practice Code: M84023 Signed on behalf of practice: R

More information

Congratulations for such a great turnout. PM asked group to spread the word and invite other patients to the group.

Congratulations for such a great turnout. PM asked group to spread the word and invite other patients to the group. 28 th August 2014 PRG Meeting In Attendance: Tracy Lindsay Practice Manager Sarah Kandziorka Receptionist Katie Richardson Health Care Assistant Hudson Lee Care Co-ordinator PRG MEMBERS: KL, KM, DH, MM,

More information

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: Practice Code: Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Grey Gable Surgery Y03602 Signed on behalf of practice:

More information

Summary of Malago Surgery Patient Satisfaction Survey

Summary of Malago Surgery Patient Satisfaction Survey Summary of Malago Surgery Patient Satisfaction Survey Introduction Malago Surgery conducted a Patient Satisfaction Survey during February and March 2013. Questionnaires were made available to all patients

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Reporting Template Practice Name: Practice Code: Cannington

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Craig Croft Medical Centre Practice Code: M89012 Birmingham, Solihull & The Black Country Area Team 2014/15 Patient Participation Enhanced Service Reporting

More information

STREATHAM HIGH PRACTICE

STREATHAM HIGH PRACTICE STREATHAM HIGH PRACTICE PRG LOCAL PATIENT PARTICIPATION REPORT & ACTION PLAN (In agreement with Patient Representative Group - PRG) 2013-14 Page 1 of 24 Local Patient Participation Report Contents: Streatham

More information