Symantec bv-control for Microsoft Exchange 9.0 Getting Started Guide

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1 Symantec bv-control for Microsoft Exchange 9.0 Getting Started Guide

2 Symantec bv-control for Microsoft Exchange 9.0 Getting Started Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version 9.0 Legal Notice Copyright 2008 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, bv-control, BindView, ActiveAdmin are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR and subject to restricted rights as defined in FAR Section "Commercial Computer Software - Restricted Rights" and DFARS , "Rights in Commercial Computer Software or Commercial Computer Software Documentation", as applicable, and any successor regulations. Any use, modification, reproduction release, performance, display or disclosure of the Licensed Software and Documentation by the U.S. Government shall be solely in accordance with the terms of this Agreement.

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7 Contents Technical Support... 4 Chapter 1 Overview... 9 bv-control for Microsoft Exchange architecture... 9 Features and functionality Data sources Chapter 2 Planning and deployment Deployment considerations RMS infrastructure considerations Infrastructure deployment types Console and Information Server deployment considerations Selecting an Information Server computer System requirements Hardware requirements Software requirements Trust relationships User and credential account rights Permission requirements for Exchange environment Windows account(s) usage Permissions to bv-control for Microsoft Exchange system Permissions to Windows servers running Exchange Access to mailbox specified in the configuration Permissions requirements for Tracking Log Database General requirements Permissions on SQL server database CredDB credentials Tracking Log Database sizing guidelines Performance parameters Configuration sizing guidelines Upgrading from previous version... 40

8 8 Contents Chapter 3 Installing and uninstalling the product Installing bv-control for Microsoft Exchange Uninstalling bv-control for Microsoft Exchange Chapter 4 Configuring the product Configuring the RMS Console Configuring bv-control for Microsoft Exchange Configuring bv-control for Microsoft Exchange Setting up the installation configurations Configuring the Tracking Log Database Configuring the tracking log database Adding or modifying a server group Marking the bridgehead servers Importing recipient information Chapter 5 Evaluating the product About evaluation scenarios Automating labor-intensive tasks Identifying stale Exchange objects Responding to compliance and legal requests Managing mailbox moves Messaging security management Assessing who has access to sensitive information in public folder and mailbox contents Security and configuration best practices Auditing configurations against the mandated standards Managing service level agreement and capacity Storage analysis report Determining message traffic patterns Measuring compliance with service level agreements Index... 73

9 Chapter 1 Overview This chapter includes the following topics: bv-control for Microsoft Exchange architecture Features and functionality Data sources bv-control for Microsoft Exchange architecture The architecture of bv-control for Microsoft Exchange is a client-server type of architecture. The architecture includes the Information Server, the Configuration container, and the Advanced Management Tools. The following information describes the interfaces between the components of the bv-control for Microsoft Exchange architecture: Information Server Performs the task processing and data storage. Your enterprise can contain a local Information Server or a remote Information Server. A local Information Server resides on the same computer as the Console. A remote Information Server resides on a computer other than the computer where the Console resides.

10 10 Overview Features and functionality Configuration container Lets you configure bv-control for Microsoft Exchange to manage your Exchange environment. You can perform the following tasks using the objects in the Configuration container: Defining a mailbox name Setting a default Exchange server that is used for queries Configuring optional Exchange settings to more efficiently collect information about your Exchange environment Advanced Management Tools Provides the utilities that help administrators manage their Exchange environment. By using these utilities, you can quickly move mailboxes from server to server, or administrative group to administrative group. You can add and remove members, and create distribution lists. Additionally, bv-control for Microsoft Exchange provides automatic distribution list maintenance. With the Group Actions, you can automatically update mail-enabled groups and schedule them to run nightly, weekly, or monthly. Features and functionality The Exchange administrators who are responsible for securing the Exchange servers can rely on bv-control for Microsoft Exchange for systems and security management solutions. bv-control for Microsoft Exchange identifies the risks to the health and integrity of the Exchange environments. bv-control for Microsoft Exchange enables the administrators to proactively find the problems even before they occur. The administrators can use the following bv-control for Microsoft Exchange key features to configure and manage their Exchange environment:

11 Overview Features and functionality 11 ActiveAdmin Configuration management Provides management capabilities to edit, delete, move, or copy the field values that are displayed in a grid dataset. Lets you automate mail-enabled group maintenance. Lets you use the rule-based content scanning. Lets you modify mailbox and public folder properties. Lets you delete mailbox and public folder contents. Lets you move or copy public folder and mailbox messages. Lets you export messages to PST. Lets you create or modify mail-enabled groups. Provides comprehensive reporting on security and critical aspects of the Exchange servers. By using the information that is provided by bv-control for Microsoft Exchange, the administrators can accurately view the current state of their Exchange environment. The administrators can also compare the current state of the Exchange environment with previous configurations through baselining. Advanced management tools Lets you import tracking log information. Lets you manage mailbox contents. Lets you Move mailboxes. Lets you manage mail-enabled groups. Lets you create server aliases. Lets you change containers. Query-based reporting Lets you easily build custom queries for your Exchange environment. The query results can be saved for trend analysis and capacity planning. The advanced capabilities allow the report information to be graphed, compared to an established baseline, and exported into a variety of data formats.

12 12 Overview Data sources Reporting on the tracking logs The Microsoft Exchange Server tracks all the messages that are sent and received by the server. The Exchange server stores these messages in a log file. bv-control for Microsoft Exchange leverages this information and reports on the log files by using the tracking log database functionality. With the reporting feature in bv-control for Microsoft Exchange the administrators can perform the following tasks: Schedule the import of the tracking logs from server groups. Add server groups to the database. Modify and delete servers and server groups from the database. Reporting on journal mailboxes bv-control for Microsoft Exchange has an ability to report on the following aspects that are related to journaling: Journal mailbox configuration Trends in journal traffic Data sources Data sources represent the categories of information within bv-control for Microsoft Exchange that can be queried. The data sources for bv-control for Microsoft Exchange include the following: Application Event Log MS-Exchange Events Connectors MS-Exchange Directory MS-Exchange Exchange Security Information Store Properties MS-Exchange Mail-Enabled Group Properties Mailbox Contents Mailbox Folder Properties Mailbox Properties Mailbox-Enabled User Properties

13 Overview Data sources 13 Organization Properties MS-Exchange Public Folder Contents Public Folder Properties Query-based Distribution Group Properties Server Properties Services for MS-Exchange Tracking Log Tracking Log Summary Tracking Log Summary (SQL Required) Transport Settings Unified Messaging Web Storage Folder Properties

14 14 Overview Data sources

15 Chapter 2 Planning and deployment This chapter includes the following topics: Deployment considerations RMS infrastructure considerations System requirements Trust relationships Permission requirements for Exchange environment Permissions requirements for Tracking Log Database Tracking Log Database sizing guidelines Upgrading from previous version Deployment considerations It is necessary to understand your Exchange environment before deploying bv-control for Microsoft Exchange. The administrators need to analyze the Exchange environment to determine the type of infrastructure to be deployed and the type of deployment that is best for your environment. Ensure the following for successful deployment of bv-control for Microsoft Exchange: The infrastructure is designed to meet the needs of your organization based on how you plan to use bv-control for Microsoft Exchange. The computers in your environment meet the minimum hardware and software requirements for using bv-control for Microsoft Exchange. The product is configured according to the product configuration requirements for trust relationships, user rights, and credential account rights.

16 16 Planning and deployment RMS infrastructure considerations The users have the appropriate rights and permissions to log on for using the product. The users have the appropriate rights and credentials for using the tracking log database features. The computers in your environment meet the recommended requirements for using the tracking log database based on the size of your environment. RMS infrastructure considerations It is necessary to deploy the RMS infrastructure in a certain way based on how you plan to use bv-control for Microsoft Exchange. The considerations while deploying the RMS infrastructure include the type of deployment, the number of infrastructure products and their locations. Infrastructure deployment types RMS infrastructure can be deployed in different ways based on the geographical location, security restrictions, and product usage. Some of the questions that need to be answered while deciding about the deployment type include the following: Geographical locations The following questions should be answered about the geographical locations: How many geographical locations does your enterprise have? Will your users be separated by geographical locations? How many users will there be in each location (The number of Console licenses you bought can answer this question. Security restrictions The following questions should be answered about the security considerations: What are the security restrictions or divisions for each location? How does your enterprise use firewalls? Is your enterprise network separated by WAN links? Are these links slow, mid-range, or fast?

17 Planning and deployment RMS infrastructure considerations 17 Product usage The following questions should be answered about the product usage: What will be the usage level of the product by individual users or groups? Do you have a Security and Auditing group that will use the product on a cyclical basis? Do you want to automate specific tasks? How often do you plan to run the automated tasks? Do you plan to perform extensive content scanning and tracking log analysis? After you have answered these questions, you will have a better idea of the type of deployment you should use. The basic infrastructure deployment types are as follows: Independent An Independent deployment has the following features: Single Console connected to a local or remote Information Server. Appropriate if you have a local Exchange server that is in close proximity to the user. Shared A Shared deployment type has following features: Multiple Consoles connected to a single remote Information Server. Appropriate if you are responsible for a site with Exchange servers. Dedicated A Dedicated deployment has the following features: Multiple connecting Consoles and a dedicated remote Information Server. Appropriate if you plan on performing extensive tracking log analysis.

18 18 Planning and deployment RMS infrastructure considerations Dedicated and Independent Combined A Dedicated and Independent Combined deployment has the following features: Multiple connecting Consoles and a dedicated remote Information Server, with independent Consoles and local Information Servers. Appropriate if you have a local Exchange server that is in close proximity to the user and plan on performing extensive tracking log analysis. Shared and Independent Combined A Shared and Independent Combined deployment has the following features: Multiple connecting Consoles and a remote Information Server, with independent Consoles and local Information Servers. Appropriate if you have a local Exchange server in close proximity to the user who is responsible for a site with Exchange servers. Console and Information Server deployment considerations The following factors determine the type of deployment for RMS Console: Number of users of bv-control for Microsoft Exchange Geographic location of bv-control for Microsoft Exchange users and Exchange servers Enterprise network areas to be queried bv-control for Microsoft Exchange feature usage Number of users It is necessary that every user of bv-control for Microsoft Exchange has an access to RMS Console or a Web browser if the RMS infrastructure is installed. The following table helps you determine the type of infrastructure deployment based on the number of users. Table 2-1 Number of users vs. type of infrastructure deployments No. of users Single user Type of Infrastructure deployment Independent Possible infrastructure components RMS Console and local or remote Information Server

19 Planning and deployment RMS infrastructure considerations 19 Table 2-1 Number of users vs. type of infrastructure deployments (continued) No. of users 1-6 Small workgroup Type of Infrastructure deployment Independent, shared, or both Possible infrastructure components RMS Console and local Information Server or Connecting RMS Consoles and remote Information Server or Connecting RMS Consoles and remote Information Server with independent RMS Consoles and local Information Servers 7-15 Large workgroup By default, the maximum number of bv-control for Microsoft Exchange users that connect to an Information Server is 15. Dedicated, or dedicated and independent combined Multiple connecting RMS Consoles and dedicated remote Information Server or Multiple connecting RMS Consoles, dedicated remote Information Server, and independent Consoles and local Information Servers Geographical location If your enterprise has multiple geographical locations, deploy a separate RMS Console and Information Server at each location that has bv-control for Microsoft Exchange users or Exchange servers. If the RMS Console and the Information Server are in the same physical geographical location, task processing is faster. It takes less time to retrieve datasets or perform ActiveAdmin tasks. Also, most enterprises usually have a firewall between the LANs located at separate geographical locations. Connecting a Console to an Information Server across a WAN increases task processing time and poses a security risk. It is hence not advisable to deploy a Shared or Dedicated infrastructure that spans multiple geographic locations. Use Windows Terminal Services (WTS) to access the Console and Information Server located at a remote location.

20 20 Planning and deployment RMS infrastructure considerations WAN considerations On a reasonably tuned LAN, the location of a Console has little impact on the overall performance of bv-control for Microsoft Exchange. On a WAN or a large LAN with multiple domains or workgroups, Consoles located on the same physical network or subnet exhibit quicker response times. The RMS Consoles that are separated from the Information Server by WAN links require more response time. Note: Response time can vary, depending on the amount of available bandwidth and network traffic, the size of the network, network tuning, and other factors. The RMS Console and the Information Server should not communicate over a VPN connection. Administrators should use the Remote Desktop Connection. Using the Remote Desktop Connection lets you minimize the number of Information Servers you deploy. Firewall considerations If you are deploying Microsoft Exchange servers across firewalls, the firewall settings should be configured so that the standard Exchange and Windows file or directory ports are open for external applications on the other side of the firewall. VPN should be implemented to handle the internal traffic passing through the firewalls. If the Information Server or the SQL Server is deployed across the firewall, following ports should be opened to collect the information through the firewall: DCOM Port (135) LDAP Port (389 or 390) SQL Server Port (1433) This port needs to be opened so that the RMS Client can communicate to the DCOM services on the Information Server computer. In the mixed mode environment, Active Directory uses port 389 and another port is assigned for the Exchange 5.5 servers. This port can be 390, 391, or any other port the Exchange administrator wants to use. When a remote SQL Server is used, the port used by the SQL Client to communicate with the SQL Server must be open. The default port number for the SQL Server is 1433 but can be changed by the Exchange administrator.

21 Planning and deployment RMS infrastructure considerations 21 Enterprise network areas to be queried You can use bv-control for Microsoft Exchange to run enterprise-wide queries or area or function-specific queries. The type of infrastructure deployment to be used depending upon the network areas to be queried are as follows: Enterprise-wide queries Area or function-specific queries Shared or Independent infrastructure Independent or Shared infrastructure Enterprise-wide and area or function-specific queries Shared and Independent or Dedicated and independent infrastructure Reporting areas A reporting area is the group of resource objects that an Information Server can access to query for specific user-requested information. The resource objects that an Information Server can access depend on the physical location of the Information Server. It also depends on the credential databases stored on the Information Server. An Information Server deployed in a domain can only potentially query the resource objects that the Information Server can access on the enterprise network. A credential database contains resource object credentials that allow users assigned to the database the right to query resource objects for desired information. The specific reporting area available to a specific Information Server user is limited to the resource objects indicated by the credential database assigned to them. Types of queries The number of records returned in a dataset depends on the following: Type of query run Fields and scope selected in the query definition Size of the reporting area from where the information is retrieved. Queries that are run across large reporting areas return large datasets. For example, content scanning queries that are run across a network with thousands of users may return a dataset containing a record for every . For optimal processing speed and dataset accuracy, queries returning large datasets should be run using a dedicated remote Information Server. If deployment of a dedicated remote Information Server is not possible, improve the query processing time by deploying independent Information Servers. Use the

22 22 Planning and deployment RMS infrastructure considerations independent Information Server for less intensive area-specific and function-specific querying. Following are the considerations for determining the location of the Information Server: The available bandwidth between the Information Server and the Exchange servers The right location for the server, considering the most types of data to be gathered, and whether running general queries or performing extensive content scanning and tracking log analysis. Disk space and virtual memory considerations The Console computers must meet the minimum system requirements listed in the RMS Console and Information Server Getting Started Guide. Following are important considerations while deciding about the computers: As an MMC snap-in, the Console runs in the MMC job process. The MMC job process is allocated approximately 50 MB of RAM by the computer where the Console is installed. The installation of bv-control for Microsoft Exchange only increases RAM allocation by a few megabytes. If other MMC Snap-ins are in use at the same time as the RMS Console, the available RAM is shared between all open MMC applications. When a user submits a query, the query is passed to the Information Server for processing. Although the dataset is written to the disk on the computer where the Information Server resides, the Console pulls this information into virtual memory for display purposes. The amount of dataset data that can be displayed by a particular Console is limited by the amount of virtual memory available on the Console computer. Theoretically, a dataset that requires 20 MB of disk space in the Jet database of the Information Server requires 20 MB of virtual memory for the Console display. When planning for Console virtual memory allocation on a Windows 2000 system, the administrators should understand that the allocation of virtual memory is controlled by the operating system. The operating system and any other applications running on the Console computer require an indeterminate amount of virtual memory for their own use. The operation of the Console also requires a small amount of virtual memory that is unrelated to dataset display. Therefore, the administrators should over-estimate virtual memory requirements by 10-20% to allow for virtual memory demands that are not related to dataset display. The total amount of the virtual memory and the disk space required depends on the following:

23 Planning and deployment RMS infrastructure considerations 23 bv-control for Microsoft Exchange features to be used Size of the reporting area Frequency of running reports Selecting an Information Server computer The Information Server response time for processing bv-control for Microsoft Exchange tasks depends on the capabilities of the computer and server hardware. The following table shows the types of computers to be used for specific deployment types, their advantages and disadvantages. Table 2-2 Types of computers for deploying Information Servers Computer type Suitable deployment type Advantages Disadvantages Dedicated high-performance Independent or Shared Cost-effective. Ideal for a network that has one or two bv-control for Microsoft Exchange users. Ideal for deploying area or function-specific Consoles and Information Servers for specific users in a Shared and Independent Combined network. The Information Server is installed on a computer with a single standard CPU, and limited RAM and disk space. Virtual memory and free disk space limitations may adversely affect the ability of the Information Server to write dataset information or to save historical datasets. Response time for collecting and consolidating tracking log information may be longer.

24 24 Planning and deployment RMS infrastructure considerations Table 2-2 Types of computers for deploying Information Servers (continued) Computer type Suitable deployment type Advantages Disadvantages Standard server Shared Cost-effective and may not require any additional hardware for the installation and use of bv- Control for Microsoft Exchange. Permits effective use of additional RMS Consoles. Provides greater processing power, which may allow more users to connect to the Information Server with no noticeable effect on overall response time. The Information Server and any additional data or software that resides on the server share the same CPU, RAM, and disk space. If the data stored on the server requires frequent access or if other software installed on the server frequently caches information, it may have an overall negative effect on the server throughput. Virtual memory and free disk space limitations may adversely affect the ability of the Information Server to write dataset information or to save historical datasets. You may consider countering this limitation by adding additional hard disks.

25 Planning and deployment System requirements 25 Table 2-2 Types of computers for deploying Information Servers (continued) Computer type Suitable deployment type Advantages Disadvantages Dedicated server Dedicated Minimizes server-related response time limitations of bv-control for Microsoft Exchange (for tracking log analysis and content scanning). It requires the additional expense of adding a new dedicated server. If there are less than five users of bv-control for Microsoft Exchange, no difference is seen in the query response time. Response time for collecting and consolidating tracking log information may take longer because you have only one server for reporting on all the data System requirements Before installing bv-control for Microsoft Exchange, ensure that your workstation and network environment meet the following minimum requirements for using bv-control for Microsoft Exchange 9.0. Hardware requirements The minimum hardware requirements that your workstation must meet to run bv-control for Microsoft Exchange are as follows: Pentium III, 800 MHz 512 MB RAM 500 MB of free disk space SVGA monitor that supports 256 colors with the display set to 800 X 600 pixels or greater

26 26 Planning and deployment System requirements For workstation used as Information Server Following are the recommended hardware configurations for best results when querying the Tracking Log Summary (SQL Required) data source, if your workstation is being used as a Information Server: Pentium 4 Dual Processor, 2.4 GHz 512 MB RAM 500 MB of free disk space SVGA monitor that supports 256 colors with the display set to 800 X 600 pixels or greater For workstation used as SQL server Following are the recommended hardware configurations for best results when querying the Tracking Log Summary (SQL Required data source), if your workstation is being uses as a SQL server: Remote SQL Server installation used exclusively for hosting the tracking log database Pentium 4 Dual Processor, 2.4 GHz 1 GB RAM Software requirements GB of free disk space on the volume where the tracking log database is created (for organizations with 1500 users and 5 servers) GB of free disk space on the volume where the tempdb.mdf is located SVGA monitor that supports 256 colors with the display set to 800 X 600 pixels or greater A typical environment for a minimum SQL Server requirements is as follows: The number of Exchange servers in the organization is 5 or fewer. The total size of the tracking log files imported per day, per server is 500 MB or less. The retention period of the tracking logs is 2 weeks or less. The minimum software requirements that your workstation must meet to run bv-control for Microsoft Exchange are as follows: Windows 2000 SP3 (server or workstation), Windows Server 2003, or Windows XP Professional SP1

27 Planning and deployment Trust relationships 27 Microsoft Outlook 2000, Outlook 2003, or Outlook XP SP1 configured as the default mail client, and for corporate or workgroup mail support To move mailboxes greater than 2 GB in size, Microsoft Outlook 2003 must be installed on the same computer where bv-control for Microsoft Exchange is installed. bv-control for Microsoft Exchange allows you to move mailboxes up to 15 GB in size. Internet Explorer 5.5 SP2 or later Exchange 2000/2003 System Manager must be installed prior to installing the RMS Console and Information Server. Note: Do not install bv-control for Microsoft Exchange on a computer that is functioning as an Exchange server For Exchange 2000 and 2003 support Following are the minimum software requirements for your workstation for Exchange 2000 and 2003 support: Windows 2000 SP3 (server or workstation), Windows Server 2003, or Windows XP Professional SP1 Planning for deployment 25 Trust relationships. Microsoft Outlook 2000, Outlook 2003, or Outlook XP SP1 configured as the default mail client, and for corporate or workgroup mail support. To move mailboxes greater than 2 GB in size, Microsoft Outlook 2003 must be installed on the same computer where bv-control for Microsoft Exchange is installed. bv-control for Microsoft Exchange allows you to move mailboxes up to 15 GB in size. Internet Explorer 5.5 SP2 or later. Exchange 2000/2003 System Manager Must be installed prior to installing the RMS Console and Information Server. Note: Do not install bv-control for Microsoft Exchange on a computer that is functioning as an Exchange server. Trust relationships bv-control for Microsoft Exchange requires that there be a trust relationship between the domains containing the Microsoft Exchange servers. If the trusts do not exist, bv-control for Microsoft Exchange will not be able to report on servers residing in the un-trusted domain. The user must have certain rights and

28 28 Planning and deployment Permission requirements for Exchange environment permissions to be able to access information on the server in the Microsoft Exchange organization. The user s account that is specified in the Credential Database and the user logged onto the Console must have the following rights and permissions: The computer must be a member of the domain or in a trusted domain where the Exchange organization resides. Microsoft Outlook must be configured for Corporate or Workgroup mail support. Internet mail is not sufficient. Microsoft Outlook must be configured as your default mail provider. The user must have administrative rights on the local computer. The user and credential accounts must have Administrator rights to the Windows severs running Exchange. The user and credential accounts must have rights in the Exchange organization. User and credential account rights Ensure that the following requirements about the user and credential account rights are met: If your Exchange organization is in native Exchange 2000 or 2003, or mixed mode, the MAPI/Exchange mailbox account must be configured with the user s logon account. Otherwise, you can grant Windows administrator s rights to all mailboxes in the entire organization by changing the permissions on the organization object at the top of the Exchange System Manager tree. In Exchange 2000 and Exchange 2003, even Enterprise Administrators rights are denied rights to access all mailboxes, by default. Denying Receive As and Send As rights sets the explicit denial of rights to administrators on the organization object. You can clear these denials for accounts for which you want full access. Permission requirements for Exchange environment Prior to deploying bv-control for Microsoft Exchange, ensure that all the systems running the product are set up with the required permissions. The permissions required are dependent on your Exchange environment. The permissions required for Exchange 2000 or Exchange 2003 servers are as follows: Permissions to systems running bv-control for Microsoft Exchange

29 Planning and deployment Permission requirements for Exchange environment 29 Permissions to Windows servers running Microsoft Exchange Permissions to the Exchange 2000 or Exchange 2003 organization Permissions to Exchange 2000 or Exchange 2003 mailboxes Windows account(s) usage The RMS Console and bv-control for Microsoft Exchange software are designed to support the program operation under different security contexts. The Console runs as the login account and performs operations as the login user. Whereas, the Information Server runs as a Service or System Account and uses Credential Database credentials specified during the configuration to perform operations. Because of this design, features that execute on the Console rely upon the login account to have the required access. Features that execute at the Information Server rely upon the Credential Database account to have the required access. If the Login account differs from the account specified in the Credential Database, both the account must have access to your enterprise. Permissions to bv-control for Microsoft Exchange system The accounts must have the administrative rights to the Windows servers running bv-control for Microsoft Exchange. This requirement includes both the Console and the Information Server host systems. Administrative rights are granted by direct or indirect membership in Administrators groups using the default configuration. If the system or domain policy for the Administrators groups has been restricted, bv-control for Microsoft Exchange may not function properly. Windows domain member If you are running Windows 2000, Windows Server 2003, Windows XP Professional, or Windows Vista and your system is a domain member, the Windows rights can be granted by membership in the local computer Administrators group. Membership in this local machine group should be verified and granted using the Windows Computer Management application under Administrative Tools in the Control Panel. Ensure that the accounts are either members of groups that are members of the local machine Administrators group, or are explicitly added as members of the group. Windows domain controller If you are running Windows 2000, Windows Server 2003, Windows XP Professional, or Windows Vista and your system is a domain controller, rights are granted by membership in the domain local administrators group. Membership in this domain local group should be verified and granted using the Microsoft Exchange Active

30 30 Planning and deployment Permission requirements for Exchange environment Directory Users and Computers application. Ensure that the accounts are either members of groups that are members of this built-in group, or are explicitly added as members of the group. These rights are used when reading file or registry information and creating process threads during program operation. Permissions to Windows servers running Exchange The accounts must have the administrative rights to the Windows servers where Microsoft Exchange is installed. These rights can be granted by direct or indirect membership in Administrators groups using the default configuration. If the system or domain policy for the Administrators groups has been restricted, bv-control for Microsoft Exchange may not function properly. Windows NT domain member If Microsoft Exchange runs on a Windows NT server and is a domain member, Windows rights can be granted by membership in the local machine Administrators group. Membership in the local machine Administrators group should be granted using the User Manager for Domains application by connecting to the local computer (specify \\Computer_Name as the domain name). Ensure that the accounts are either members of groups that are members of the local machine Administrators group, or are explicitly added as members of the group. Windows NT controller If Microsoft Exchange runs on Windows NT server and is a domain controller, rights are granted by membership in the domain local Administrators group. Membership in this domain local group should be granted using the User Manager for Domains application. Ensure that the accounts are either members of groups that are members of this built-in group or are explicitly added as members of the group. Windows 2000, 2003, and XP domain member If Microsoft Exchange runs on a Windows 2000, Windows Server 2003, or Windows XP server and is a domain member, Windows rights can be granted by membership in the local machine Administrators group. Membership in the local machine group should be granted using the Windows Computer Management application under Administrative Tools in the Control Panel. Ensure that the Accounts are either members of groups that are members of the Local Machine Administrators group, or are explicitly added as members of the group.

31 Planning and deployment Permission requirements for Exchange environment 31 Windows 2000, 2003, or XP domain controller If Microsoft Exchange runs on Windows 2000, Windows Server 2003, or Windows XP server and is a domain controller, rights are granted by membership in the domain local Administrators group. Membership in this domain local group should be granted using the Microsoft Exchange Active Directory Users and Computers application. Planning for deployment 29 Permission requirements for Exchange environment Ensure that the accounts are either members of groups that are members of this built-in group, or are explicitly added as members of the group. The rights are used when reading file or registry information from the servers to retrieve configuration and current-state data about the Windows Exchange server. Access to mailbox specified in the configuration The accounts must have full control to the mailbox specified in the configuration. The accounts must have Full Mailbox Access rights if it is residing on an Exchange 2000 or Exchange 2003 server. Exchange automatically grants full control if the mailbox specified is the mailbox associated with the account. In this case, no changes are necessary. If the mailbox is not the associated mailbox for the account, permission must be granted. For mailbox residing on Exchange 2000/2003 For a mailbox that resides on an Exchange 2000 or Exchange 2003 server, permissions can be granted using the Microsoft Exchange Active Directory Users and Computers application. Mailbox rights can be obtained indirectly by Global Group membership or be assigned directly to the accounts. However, there cannot be a Deny for the groups. These rights are used when creating a MAPI profile and establishing MAPI connections to the Exchange Servers. Locate the Active Directory user object to which the mailbox is associated, select the Exchange Advanced tab, and click Mailbox Rights. Ensure that the accounts or the group either inherits the Full Mailbox Access right from the container object, or explicitly grant Full Mailbox Access rights to the mailbox. By default, the Exchange Advanced tab is disabled. You can enable it by clicking View and selecting Advanced Features. You must have Exchange System Manager installed on the system that is running the Microsoft Exchange Active Directory Users and Computers application to extend programmatic support.

32 32 Planning and deployment Permissions requirements for Tracking Log Database Permissions requirements for Tracking Log Database Specific permissions are required to utilize the tracking log database feature fully. The users must have appropriate logon credentials on the SQL Server database and permissions on the tracking log database. The operations that the users can perform with these credentials include the following: Create the tracking log database Perform configuration management on the tracking log database Import data into the tracking log database Query data in the tracking log database General requirements Following are the requirements that must be met to perform tracking log database operations: The logged-on RMS user must be an RMS administrator to be able to create the tracking log database, import or delete data from the tracking log database, and perform configuration management. The RMS client computer (where the RMS user is logged on) should be connected to a local Information Server to be able to create the tracking log database and configuration management. Permissions on SQL server database The SQL Server database can be accessed using Windows Authentication or SQL Authentication. If the tracking log database is configured with Windows Authentication, users should have server logon rights on the SQL Server and appropriate rights on the tracking log database. If the tracking log database is configured with SQL Authentication, the SQL user and password are given owner rights for the tracking log database. Any user can access the database using the SQL user name and password. The permissions required for actions specific to tracking log database are as follows: Tracking Log Database creation Exchange/AD: None SQL Server: System Administrator

33 Planning and deployment Permissions requirements for Tracking Log Database 33 Tracking Database configuration management: Read only Exchange/AD: None SQL Server: Read rights on the Tracking Log Database Import or delete tracking log data in the Tracking Log Database Import or update recipient data in the Tracking Log Database Exchange/AD: Administrator SQL Server: System Administrator Exchange/AD: Administrator SQL Server: Read and Write rights on the Tracking Log Database and Bulk Insert Administrator Role Querying from Tracking Log Database Exchange/AD: Administrator SQL Server: Read rights on the Tracking Log Database CredDB credentials Every RMS user/admin has a credential database assigned to them. When executing queries on the Tracking Log Database, the CredDB credentials are used. Therefore, the CredDB credentials should have admin rights on all Exchange resources that will be queried using the Tracking Log Database. Since every RMS user has different CredDB credentials, the CredDB credentials must also have Read/Write rights on the Tracking Log Database. Tracking Log Database with Windows authentication When the Tracking Log Database is configured using Windows Authentication, all Tracking Log Database operations are performed using the CredDB Credentials. Following are the required permissions for the CredDB credentials: Tracking Log Database configuration management - Read/Write Import or delete tracking log data in the Tracking Log Database Exchange/AD: None SQL Server: Read/Write rights on the Tracking Log Database Exchange/AD: Administrator SQL Server: System Administrator Role Import or update recipient data in the Tracking Log Database Exchange/AD: Administrator SQL Server: Read and Write rights on the Tracking Log Database and Bulk Insert Administrator Role

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