The OTRS Feature Comparison
|
|
|
- Anis Cunningham
- 10 years ago
- Views:
Transcription
1 Open Source Software Business Solution powered by 4 The Feature offers you a sea of possibilities to bring your service management up to speed. In addition to the reliable and proven basis that is the framework, it is essential to choose the right equipment for your ship. These are the features, and they will determine whether your journey will be adventurous and on-the-edge, or swift and relaxed. The following summary of all features included with and the Business Solution or that can be added flexibly on a modular basis should help you choose the right solution. Business Solution ** Integrated Cloud Services Chat* Ticket Timeline View* Article Attachment Overview * Dynamic Field Database* Contact with Data* Field Selection Dialog* Business Solution Theme* Integrated Features Customer Portal Masks for phone, and process tickets Statistics Automatical notifications
2 The Feature Business Solution ** Integrated Features (continuation) Powerful search Adding of dynamic fields Pending reminder Internal notifications Templates for signatures, texts and auto-responses Customer Informationcenter Process Management Generic Interface Service catalog Additional, freely selectable Features Survey Time accounting Knowledge database iphone app System monitoring Master slave ::ITSM Module ::ITSM CMDB (General Catalog) ::ITSM Configuration Management ::ITSM Change Management ::ITSM Service Level Management
3 The Feature Business Solution ** Additional, freely selectable Business Solution Features Maximum number of simultaneously installed, freely selectable Business Solution Features 3 7 Unlimited Porting of installed, freely selectable Business Solution Features Additional, freely selectable Business Solution Features Custom Contact Fields Customer Interface Link Object Customer-specific Services Dashboard News Widget Delete Attachements Restore Pending Information Service-based Queue Routing Service Categories Tag Cloud Ticket Watchlist Ticket Workflow Ticket Workflow ITSM** Time Accounting Quota Additional, freely selectable Business Solution Features Advanced Editor Advanced Generic Agent Advanced Ticket Split Customer Activity Widget
4 The Feature Business Solution ** Additional, freely selectable Business Solution Features (continuation) Categories for Text Modules CI Custom Search** CIs in Customer Frontend** Dynamic Sender Addresses Hide/Show Dynamic Fields Queue Responsible Restrict Customer Data View Specific Ticket Notifications State Preselection based on Response Templates Escalation Suspend Ticket Allocation Ticket Forms Ticket Pop-Up Notification Ticket Queue Selection VIP Customer Users Additional, freely selectable Business Solution Features Advanced Escalations Cache Memcached Fast Extended Ticket Stats
5 The Feature Business Solution ** Services Implemenmtation services/consulting Service contract Professional software updates Optional*** Trainings Optional*** Optional*** Custom development Optional*** Optional*** Optional*** * Connection to cloud.otrs.com via HTTPS required ** Requires the usage of the ::ITSM Module *** For optional services or more agents please contact [email protected] for a separate proposal.
6 The Feature Contact us Website: North America Inc Stevens Creek Blvd. Cupertino, CA USA T: F: Latin America S.A.de C.V. Av. Insurgentes Sur 863, Piso 7 Col. Nápoles Mexico City Mexico T: Europe AG Norsk-Data-Straße Bad Homburg Germany AG Bahnhofplatz 1a Straubing Germany B.V. Schipholweg XC Leiden Netherlands T: F: Asia Pacific Sdn. Bhd. A-32, Menara Allianz Sentral 203 Jalan Tun Sambanthan Kuala Lumpur Malaysia T: F: Ltd. Level 6, 28 Hennessy Road Admiralty Hong Kong T:
Generic Interface. Easy data exchange between OTRS and third party applications. With OTRS Help Desk 3.2
Easy data exchange between OTRS and third party applications. With OTRS Help Desk 3.2 Easy data exchange between OTRS and third party application OTRS is one of the most prevalent Open Source Help Desk
Success Story. OTRS Business Solution enables trouble-free support for highly complex software infrastructure at Aktuell.
OTRS Business Solution enables trouble-free support for highly complex software infrastructure at Aktuell. & At a Glance Company Aktuell Raiffeisen Versicherungs- Maklerdienst Gesellschaft m.b.h. OTRS
Best Practices. Best practice service plans. Get started the right way with OTRS Help Desk.
Best Practices Best practice service plans. Get started the right way with OTRS Help Desk. Our Best Practices are the right way for an organization to get started using OTRS Help Desk. Leverage our expertise
Success Story. OTRS enables call center to successfully cope with the growing complexity of the online and retail business.
OTRS enables call center to successfully cope with the growing complexity of the online and retail business. & At a Glance Company Cogetech S.p.A. OTRS Solution OTRS::ITSM Module Tickets/month 15.000 Approx.
Success Story. With Fast And 100% Reliable Cloud Support International IT Team was able to organize Work Much More Effectively And Transparently
With Fast And 100% Reliable Cloud Support International IT Team was able to organize Work Much More Effectively And Transparently At a Glance Company Excelitas Technologies Corp. OTRS Solution Managed
Success Story. GÉANT Operations Centre Improves SLA Management Service and Efficiencies with Cloud-based Version of OTRS.
GÉANT Operations Centre Improves SLA Management Service and Efficiencies with Cloud-based Version of OTRS. & At a Glance Customer GÉANT OTRS Solution Managed OTRS Platinum Tickets per month 500 Appr. Staff
OTRS Administrator Training OTRS Help Desk and OTRS::ITSM
Open Technology Real Services OTRS Administrator Training OTRS Help Desk and OTRS::ITSM Take advantage of everything OTRS has to offer! Our extensive training will make you an OTRS Help Desk and OTRS::ITSM
OTRS AG Enjoy your Service Management
OTRS AG Enjoy your Service Management Open Source Help Desk and IT Service Management Solutions Christopher Kuhn, Chief Operations Officer OTRS Group February 2014 Agenda Facts and Figures... 3 Convinced
Success Story. Implementing Managed OTRS Lets Famous Traffic Ticket Legal Service Focus On Dismissing Traffic Tickets, Save Time & Money
Implementing Managed OTRS Lets Famous Traffic Ticket Legal Service Focus On Dismissing Traffic Tickets, Save Time & Money At a Glance Company California Ticket King OTRS Solution Managed OTRS Silver Tickets/month
Light and fast implementation. Managed by the OTRS-Experts.
Light and fast implementation. Managed by the OTRS-Experts. IT-Service Management and customer service in an incredibly attractive package! Maximum service minimal effort Expert implementation Secure operation
How To Use Otrs
Flexible OTRS Help Desk facilitates interdivisional process handling even for non-it staff members. & At a glance Customer Technische Universität München (TUM) OTRS solution OTRS Help Desk Tickets/ month
Open Technology Real Services
Open Technology Real Services OTRS Help Desk 3.3 The leading Help Desk solution for efficient and extensive Service Management with over 130,000 installations in 33 languages worldwide. Service Meets Business
How To Manage An It Service Management Solution
Open Technology Real Services OTRS::ITSM 3.3 IT Service Management The leading ITIL V3 compatible IT Service Management solution, used for over 130,000 OTRS Help Desk installations in 33 languages worldwide.
Open Technology Real Services
Open Technology Real Services OTRS Help Desk 3.2 The leading Help Desk solution for efficient and extensive Service Management with over 110,000 installations in 32 languages worldwide. Service Meets Business
Why switch to OTRS. Rapid setup, cost savings, high flexibility, and data portability. Plus, OTRS services and training.
to OTRS Rapid setup, cost savings, high flexibility, and data portability. Plus, OTRS services and training. Executive Summary OTRS has been the leading open source Service Management solution for over
Summit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits
Summit Platform The Summit Platform provides IT organizations a comprehensive, integrated IT management solution that combines IT service management, IT asset management, availability management, and project
What s New Guide. Help Desk Authority 9.1
What s New Guide Help Desk Authority 9.1 2011ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the ScriptLogic logo and Point,Click,Done! are trademarks and registered trademarks of ScriptLogic
Feature Comparison. Help Desk. Ticket Management. Email to Ticket. Fully Customizable User Interface. Escalation Rules.
Feature Comparison Help Desk Ticket Management Email to Ticket Fully Customizable User Interface Escalation Rules Routing Rules Granular Permission Control Customizable Survey Multiple Survey Questions
AVANTGARD RECEIVABLES GETPAID Enterprise Edition
AVANTGARD RECEIVABLES GETPAID Enterprise Edition Comprehensive Order-to-Cash Management AvantGard Receivables GETPAID drives automation, workflow and collaboration across the order-to-cash cycle, with
Project Prism - Kyle Hochenberger Johnson & Johnson SAP IT Service Management David Birkenbach SAP Session 1603
Project Prism - Kyle Hochenberger Johnson & Johnson SAP IT Service David Birkenbach SAP Session 1603 Johnson & Johnson Founded in 1886. Worldwide headquarters in New Brunswick, New Jersey, USA. Engaged
APPENDIX 2A.1 TO SCHEDULE 2A Revision 1
ATTACHMENT E APPENDIX 2A.1 TO SCHEDULE 2A Revision 1 IT SERVICE MANAGEMENT AND LIFE CYCLE MANAGEMENT TOOLS for COUNTY This is Appendix 2A.1 (IT Service Management and Life Cycle Services Tools) to the
IT Service Management Center
IT Service Management Center Overview - 1 - OMNITRACKER ITSM Center v5 Supports your business processes according to the established ITIL processes Additionally provides supporting processes: Master Data
SMSNotify Extension. User Documentation. Automated SMS sender and customer relationship tool. SMSNotify User Documentation 1
SMSNotify Extension User Documentation Automated SMS sender and customer relationship tool SMSNotify User Documentation 1 Contents: 1. Extension overview and features... 3 2. Installation process... 4
SCHOLARONE MANUSCRIPTS TM PRODUCTION CENTER
SCHOLARONE MANUSCRIPTS TM PRODUCTION CENTER TABLE OF CONTENTS Select an item in the table of contents to go to that topic in the document. INTRODUCTION... 2 USE GET HELP NOW & FAQS... 2 SITE CONFIGURATION
Ariba Network Account Configuration Guide
Ariba Network Account Configuration Guide Topics 1. Log in Ariba Supplier Website 2. Company Profile 3. Account Settings 4. Network Settings 5. My Account 6. Test Account Creation 7. Enablement Tasks 8.
Displaying an innovative approach towards port management
Displaying an innovative approach towards port management Port Management Information Systems As part of the world trade system, ports are complex entities.they need the full range of solutions to provide
Second CRM CRM Solution for Mid size Companies
Second CRM CRM Solution for Mid size Companies Technologize Your Business TM Introductory Presentation June 2010 Agenda Second CRM On Demand CRM Solution Introduction Second CRM Features Pricing, Implementation
Intelligent Inventory and Professional License Management
Intelligent Inventory and Professional License Management RayVentory is part of RaySuite. Smarter Software and Hardware Inventory Top Benefits Various collection methods Agent-based and agentless inventory
Administration Guide for the System Center Cloud Services Process Pack
Administration Guide for the System Center Cloud Services Process Pack Microsoft Corporation Published: May 7, 2012 Author Kathy Vinatieri Applies To System Center Cloud Services Process Pack This document
Organise Your Business
Organise Your Business Second CRM On Demand Customer Relationships A Business Introduction Presentation June, 2013 Organise AND Improve What is Business Improvement Boosted win rates by 27% Improved sales
Organise Your Business
Organise Your Business Second CRM On Demand Customer Relationships A Functional Introduction Presentation January, 2013 Organise Your Business Second CRM On Demand Customer Relationships Designed for Small
WHITE PAPER. iet ITSM Enables Enhanced Service Management
iet ITSM Enables Enhanced Service Management iet ITSM Enables Enhanced Service Management Need for IT Service Management The focus within the vast majority of large and medium-size companies has shifted
itop: the open-source ITSM solution
itop: the open-source ITSM solution itop is a multi-client web portal designed for service providers and businesses. Simple and easy to use, it allows all configuration items and their relationships to
Your Help Desk evaluation is not complete until you check out the comparison between the different editions of ServiceDesk Plus and the price.
Comparison Document Your Help Desk evaluation is not complete until you check out the comparison between the different editions of ServiceDesk Plus and the price. Here is a list prepared based on customer
Ship management operations simplified and redefined using a web based integrated fleet management system. Mark Moerman, Managing Director, SDSD
Ship management operations simplified and redefined using a web based integrated fleet management system Mark Moerman, Managing Director, SDSD 1 Why simplify and re-define? Common challenges Remote Access
2011 Zendesk. All rights reserved. Zendesk Enterprise User s Guide
2011 Zendesk. All rights reserved. Zendesk Enterprise User s Guide Setting up to manage multiple brand help desks............................................ 1 Step 1: Contact Zendesk to set up help desk
Building tomorrow s solutions.
Building tomorrow s solutions. We manage passive infrastructure networks round the clock. from our echo centre, we keep track of your network and take remedial steps to ensure network reliability and efficiency.
Service Management in Microsoft Dynamics CRM 2011
Course 80292A: Service Management in Microsoft Dynamics CRM 2011 About this Course This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations
Audit & Inspection Management. Enterprise Cloud Audit & Inspection Management Solution
Enterprise Cloud Solution is an end-to-end solution for the planning, execution and reporting of corporate external and internal audit and inspections across enterprise risk, safety, security and sustainability.
IT Service Management with System Center Service Manager
Course 10965B: IT Service Management with System Center Service Manager Page 1 of 9 IT Service Management with System Center Service Manager Course 10965B: 3 days; Instructor-Led Introduction This Three-day
Site Management Abandoned Shopping Cart Report Best Viewed Products Report Control multiple websites and stores from one
Site Management Abandoned Shopping Cart Report Best Viewed Products Report Control multiple websites and stores from one Best Purchased Products Report Administration Panel with ability to share as much
The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence
How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver White Paper: BEST PRACTICES The Modern Service Desk: Contents Introduction............................................................................................
FUNCTIONAL OVERVIEW www.amdosoft.com
Business Process Protectors Business Service Management Active Error Identification Event Driven Automation Error Handling and Escalation Intelligent Notification Process Reporting IT Management Business
Magento Extension REVIEW BOOSTER User Guide
Magento Extension REVIEW BOOSTER 0.1.0 Version 2 April, 2014 Release Date [email protected] Support 1 Table of contents Table of contents I. Preface 1. About This Document 2. Compatibility 3. Questions
The Nintex. Workflow Platform
The Nintex Workflow Platform Quick and Easy Workflow Automation Connected to today s most used content and collaboration solutions, Nintex helps you automate processes to meet your business needs. Everyone
Technical Support Services Guide
Intelligent HPC Workload Management Technical Support Services Guide A guide to the technical support services available to current Adaptive Computing customers to extend the value of your software investment
VNC Zimlets. Version 1.0 Berlin, 06. August 2014
VNC Zimlets Version 1.0 Berlin, 06. August 2014 VNC Virtual Network Consult AG, 2014 Table of Content Zimlets... 3 Functional Zimlets... 4 VNC PDF Zimlet... 4 VNC History Zimlet... 5 VNC Click-2-Dial Zimlet...
BMC Remedy IT Service Management 7.5.00 Concepts Guide
BMC Remedy IT Service Management 7.5.00 Concepts Guide February 2009 www.bmc.com Contacting BMC Software You can access the BMC Software website at http://www.bmc.com. From this website, you can obtain
Second CRM CRM Solution for Small Companies
Second CRM CRM Solution for Small Companies Technologize Your Business TM Introductory Presentation June 2010 Agenda Second CRM On Demand CRM Solution Introduction Second CRM Features Pricing, Implementation
Q&A. HP Service Anywhere Simplifying ITSM. Questions Asked by Webinar Attendee on December 12, 2012
Q&A HP Service Anywhere Simplifying ITSM Questions Asked by Webinar Attendee on December 12, 2012 Q: What are the USP's for Service Anywhere over say ServiceNow? A: Please review the information available
Audit & Inspection Management. Enterprise Cloud Audit & Inspection Management Solution
Enterprise Cloud Solution is an end-to-end solution for the planning, execution and reporting of corporate external and internal audit and inspections across enterprise risk, safety, security and sustainability.
Generic Interface. Easy data exchange between OTRS and third party applications.
Easy data exchange between OTRS and third party applications. Easy data exchange between OTRS and third party applications OTRS is one of the most prevalent Open Source Help Desk Software solutions and
HP Service Manager. Software Version: 9.34 For the supported Windows and UNIX operating systems. Service Desk help topics for printing
HP Service Manager Software Version: 9.34 For the supported Windows and UNIX operating systems Service Desk help topics for printing Document Release Date: July 2014 Software Release Date: July 2014 Legal
Technologize Your Business
Technologize Your Business Second CRM On Demand Customer Relationships September, 2011 Problem How to Raise the Game? Malaysian Market is small, export is the key growth driver, but barring the top companies,
HP Service Manager. Software Version: 9.34 For the supported Windows and UNIX operating systems. Incident Management help topics for printing
HP Service Manager Software Version: 9.34 For the supported Windows and UNIX operating systems Incident Management help topics for printing Document Release Date: July 2014 Software Release Date: July
Product Information. Sugar vs Zoho. Features Comparison
Product Information vs Zoho Features Comparison CRM Community Price / user / month $0 $35 $45 $60 $100 $0 $12 $25 Price / user / year $0 $420 $540 $720 $1,200 $0 $144 $300 User limits no limit no limit
For a full comparison of Magento Enterprise and Magento Community, visit http://www.magentocommerce.com/product/compare. Magento Feature List
Magento is a feature-rich, professional Open Source ecommerce platform solution that offers merchants complete flexibility and control over the user experience, content, and functionality of their online
HP Service Manager. Service Desk help topics for printing. For the supported Windows and UNIX operating systems. Software Version: 9.
HP Service Manager For the supported Windows and UNIX operating systems Software Version: 9.32 Service Desk help topics for printing Document Release Date: August 2013 Software Release Date: August 2013
For a full comparison of Magento Enterprise and Magento Community, visit http://www.magentocommerce.com/product/compare. Magento Feature List
Magento is a feature-rich, professional Open Source ecommerce platform solution that offers merchants complete flexibility and control over the user experience, content, and functionality of their online
TickX Ticket system reinterpreted. TickX Microsoft SharePoint 2010/2013 Ticket System
TickX Microsoft SharePoint 2010/2013 Ticket System INDEX 1. WHAT TICKX CAN DO... 3 2. WHAT TICKX DOES BETTER... 4 3. WHO NEEDS TICKX... 5 4. THE DASHBOARD... 6 ALL THE DETAILS IN ONE VIEW... 6 5. THE CUSTOMER
ServiceNow ITSM Change History
6/10 Incident Management update 1.06 (CRQ 5406) 1. When processing draft e-mails, contact information not auto-populating (bug) 2. Enable ITIL user to create and resolve ticket assigned to self in same
SAP SuccessFactors Onboarding Technical and Functional Specifications
SAP SuccessFactors Onboarding Technical and Functional Specifications This specifications document describes key features and functionalities of SAP SuccessFactors Onboarding. s and Functionalities: Forms
GETPAID Xpress Edition (XE)
AvantGard Receivables GETPAID Xpress Edition (XE) Automating Credit, Collections & Dispute Resolution In today s fast paced environment, companies of all sizes are under ever-growing pressure to increase
Remote Power Systems
Remote Power Systems Remote Power Systems Customized Power Solutions Orga s photovoltaic and battery backup systems can be found on offshore platforms and onshore remote sites all around the world when
Getting Started Guide
Getting Started Guide Table of Contents OggChat Overview... 3 Getting Started Basic Setup... 3 Dashboard... 4 Creating an Operator... 5 Connecting OggChat to your Google Account... 6 Creating a Chat Widget...
Intro to QualysGuard IT Risk & Asset Management. Marek Skalicky, CISM, CRISC Regional Account Manager for Central & Adriatic Eastern Europe
Intro to QualysGuard IT Risk & Asset Management Marek Skalicky, CISM, CRISC Regional Account Manager for Central & Adriatic Eastern Europe A Unified and Continuous View of ICT Security, Risks and Compliance
PrognoCIS Improved Support Ticket Guide
PrognoCIS Improved Support Ticket Guide Do you have a question about PrognoCIS? Our support team is always ready to help. Submitting a support ticket through the Resource Center is the fastest way to have
Product Name: Recurring & Subscription Payments Version: 2.0.0 Document Type: Help doc Author: Milople Inc.
Product Name: Recurring & Subscription Payments Version: 2.0.0 Document Type: Help doc Author: Milople Inc. https://www.milople.com/magento-extensions/recurring-and-subscription-payments.html Table of
IT Service Management with System Center Service Manager
3 Riverchase Office Plaza Hoover, Alabama 35244 Phone: 205.989.4944 Fax: 855.317.2187 E-Mail: [email protected] Web: www.discoveritt.com IT Service Management with System Center Service Manager
IT Service Management with System Center Service Manager
Course 10965B: IT Service Management with System Center Service Manager Course Details Course Outline Module 1: Service Management Overview Effective IT Service Management includes process driven methodologies
The SCCD Top 10: Why Your IT Department Should Consider IBM SCCD
The SCCD Top 10: Why Your IT Department Should Consider IBM SCCD What is ITSM? Simply put, IT Service Management (ITSM) is a process-based practice intended to align the delivery of IT services with needs
Maximizer CRM Enterprise Edition
Maximizer CRM Enterprise Innovative and sophisticated CRM for medium to large organisations Today s demanding medium to largesized businesses are challenged with competing in a fierce market against tough
Application Template Deployment Guide
DEPLOYMENT GUIDE NetScaler, Oracle EBS 12.1 Application Template Deployment Guide Oracle E-Business Suite 12.1 www.citrix.com DEPLOYMENT GUIDE NetScaler, Oracle EBS 12.1 Table of Contents Introduction...3
Product Portfolio and Service Management. Take IT easy FNT s Product Portfolio and Service Management solution makes
Product Portfolio and Service Management Take IT easy FNT s Product Portfolio and Service Management solution makes light work of meeting the requirements and requests of your internal customers. www.fntsoftware.com
Second CRM ON Demand CRM Solution
Second CRM ON Demand CRM Solution Business Plan Presentation April, 2010 Agenda Second CRM On Demand CRM Solution Introduction Second CRM Business Plan SoftSolvers Technologies Q n A 2010 Soft Solvers
A Quick Guide to Wrike
A Quick Guide to Wrike The task list shows you an overview of tasks employees are working on Navigate folders that may be used as projects, clients, offices etc. Star your favorite folders to quickly access
iscala CRM: Optimize Your Revenue, Profitability and Customer Satisfaction
38 44 N 9 08 W iscala CRM: Optimize Your Revenue, Profitability and Customer Satisfaction Powered by making global business simple As an API distribution company we have to be able to very carefully track
Ignify ecommerce. Ignify ecommerce: Business to Business. Ignify ecommerce integrates with:
Ignify ecommerce Ignify ecommerce integrates with: Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Optimized for: Responsive Web Design Social Media Search Engines Ignify ecommerce Modules:
Fundamentals of Continuous Integration
Zend Blueprint for Delivery Fundamentals of Jenkins with and server by Slavey Karadzhov Introduction Delivery is a methodology, a mindset change and a leadership practice that focuses on how to achieve
FAST Travel System. Guide: Creating Expense Reports
FAST Travel System Guide: Creating Expense Reports Purpose: To provide instructions on how to create an Expense Report (ER) in FAST 9.2 Travel module. Definition: Expense Report submission entered into
SAP / SERVIEW Roadshow SAP Solution Manager macht ITIL möglich! David Birkenbach / ITSM Solution Management
SAP / SERVIEW Roadshow SAP Solution Manager macht ITIL möglich! David Birkenbach / ITSM Solution Disclaimer This presentation outlines our general product direction and should not be relied on in making