WISCONSIN LOTTERY RETAILER MANUAL

Transcription

1 WISCONSIN LOTTERY RETAILER MANUAL The information contained on these pages is believed to be accurate. The Wisconsin Lottery, however, reserves the right to correct any errors. Updated April /13/2015 1

2 Table of Contents CONTACTING THE LOTTERY 3 INSTANT GAMES 4 Receiving Tickets & Pack Activation 5 Packing Slip 6 Validating Tickets 7-8 Ticket Disposal & Security 9 Disposal Poster 10 Instant Ticket Tracking 11 Lost or Stolen Tickets 12 Ticket Return Procedure 13 Game End Flyer 14 Signage 15 Game Calendar 16 Game Calendar Example 17 Plan-O-Grams PULL-TABS, NON-CROSS VALIDATING 21 Selling 22 Redemption & Security 23 Games Available 24 LOTTO GAMES 25 Equipment LVT 26 Back of LVT 27 Altura 28 Outside Equipment 29 Back of Altura 30 Ticket Checker (EPP) 31 Starlight 32 Amber/Silver Alert Lotto Game Information Quick Reference Card-Altura Quick Reference Card-LVT Unreadable Tickets 46 Discontinuation of sales 47 REPORTS 48 How to Get Reports 49 Balancing Report 50 How to Balance 51 Tracking Form 52 Billing Billing Report 53 Billing Terminology Instant Ticket Liability Report 57 Instant Ticket Liability Terminology 58 Top Prizes Won Report 59 Packing Slip 60 Packing Slip Graphic 61 RETAILER PERFORMANCE PROGRAM Sales Increase Incentives 63 Short-Term Incentives 64 Winning Ticket Incentives 64 INSTANT TICKET VENDING MACHINE 65 Placement Criteria Specifications 68 LOTTERY SERVICES 69 Redemption Centers and Validation Offices 70 New Game Auto Shipment 71 Suggested Ordering 72 Lotto Combo 73 Winner Awareness 74 Special Events 75 2 nd Chance Drawing 76 FREQUENTLY ASKED QUESTIONS /13/2015 2

3 Phone System TELEMARKETING PHONE SYSTEM MENU How to Contact the Lottery Our automated phone system is designed to provide you with better service. During regular business hours call, If you are using a rotary phone stay on the line through the greeting and the system menu for the first available customer service representative. From a touch-tone phone you can use these shortcuts for faster service. 1, 1 order instant tickets 1, 2 report lost or stolen tickets 1, 3 check the status of previously returned instant tickets 1, 4 check the status of unreadable Lotto tickets returned for credit 2 report terminal problems or order terminal supplies 3 check on your contract application or renewal 4, 1 get a copy of a billing notice 4, 2 address a problem with payments or electronic fund transfers 4, 3 discuss an accounting issue or any issue that may require research by the Lottery 6 speak directly to a customer service representative During non-business hours, touch-tone phone users can call the 800 number and press "1" to report stolen tickets or a terminal problem, or press "2" to leave a message about any other issue. Rotary phone users will be routed to IGT at /13/2015 3

4 Instant Games Receiving Tickets & Pack Activation Packing Slip Validating Tickets Validation Codes Ticket Disposal & Security Instant Ticket Tracking & Form Lost or Stolen Tickets Game Ends Game End Flyer Ticket Return Procedure Signage Plan-o-grams Game Calendar 4/13/2015 4

5 Instant Games RECEIVING TICKETS Pack Activation Tickets are usually delivered the next working day after the order is placed through the Telemarketer. When tickets are delivered, you should immediately: Verify the Retailer name and number listed on the shipping label and packing slip. Packing Slip sample on next page. Verify the correct games were ordered. Verify that the ticket pack numbers and/or box numbers listed on the packing slip match the actual ticket packs and/or boxes delivered. Sample Bar Code on Instant Ticket: Touch INSTANT MENU Touch PACK ACTIVATION Scan the barcode on the packing slip or on the shipping label, or manually enter the order number. A confirmation screen is displayed. Touch OK. A Delivery Confirmation Receipt will print. * * * * * * Treat Lottery tickets like cash. Store in a secure place, such as a safe, until ready to be sold. Tickets must be sold at the location address on the Certificate of Authority. At the main menu on your terminal touch SPECIAL FUNCTIONS Tickets are not transferable. Tickets can only be sold at their assigned location. If you have any questions concerning your delivery or have discovered a discrepancy between your ticket pack numbers and the numbers on your packing slip, call the Retailer Hotline at /13/2015 5

6 Instant Games PACKING SLIP GRAPHIC 1) Delivery Date 2) EFT Due Date: Gives date and total amount due on this shipment. 3) Inventory Shipped: Gives game #s and pack #s of this shipment 4/13/2015 6

7 Instant Games VALIDATING TICKETS The Wisconsin Lottery has cross-validation. Cross-validation allows for players to cash winning tickets at any Lottery retail location regardless of where the tickets were purchased. Any retailer may cash and receive credit for prizes up to $ If your location has a cashing policy or limit, please post the policy in a prominent location. Retailers receive 6.25% commission for the sales of Instant Scratch and Pull-tab tickets and 5.5% commission for sales of Lotto tickets. How to Cash Tickets Your Lottery Terminal will take the guesswork out of whether a ticket is a winner. You can cash tickets from ANY Retailer up to $599. Always scan instant scratch tickets and get the Cash Authorization Receipt before paying out any prize. You must scan on your terminal any winning ticket in order to receive credit for the prize paid out. To cash (validate) an instant scratch ticket: Touch INSTANT CASH Scan the ticket validation barcode on back of ticket. On the front of the ticket, enter the three boxed digits or scan the boxed validation bar code. To validate more than one ticket, touch NEXT and continue scanning barcodes and entering the three boxed digits (or scanning validation barcodes) of the additional tickets. Touch EXIT to complete A Cash Authorization Receipt will print showing the total amount to pay. Return to the player any non winning ticket along with the validation receipt showing that the ticket is a non winner. For a winning ticket you should show the winner the Cash Authorization Receipt but you will need to retain the cash authorization receipt for your accounting purposes. After showing the player the Cash Authorization Receipt tear the tickets in half through the validation barcode and attach Cash Authorization Receipt to one half of the ticket. Dispose of the other half. Retain ticket half with cash authorization for one week. After one week, dispose or shred the second half of the ticket with the Cash Authorization Receipt. Do not attempt to validate a ticket that appears to have been altered. 4/13/2015 7

8 Instant Games VALIDATING TICKETS (cont d) Tickets with prizes greater than $100: If the ticket has a prize over $100 a Confirmation Screen will display. Touch SEND to validate the ticket or touch CANCEL to stop the transaction. To manually enter the ticket number: Enter all of the numbers on the back of the ticket Enter the numbers on the front of the ticket, except the boxed numbers Enter the three boxed digits Touch EXIT to complete 4/13/2015 8

9 Instant Games SECURITY & TICKET DISPOSAL Security of Instant Tickets Always scan tickets and get a Cash Authorization Receipt before paying out a prize. Scanning tickets is how you get credit for tickets you cash. Do not attempt to validate a ticket if the barcode has been altered. The player may bring or mail the ticket to the Lottery. Questions? Call the Retailer Hotline at See next page for proper disposal of instant tickets. 4/13/2015 9

10 Instant Games TICKET DISPOSAL & SECURITY 4/13/

11 Instant Games INSTANT TICKET TRACKING You may wish to use an Instant Ticket Tracking Form to Balance The Balancing Report is used to balance your Lottery sales and cashes with your cash register. The Balancing Report shows sales (money coming in) and payouts on the tickets you've cashed (money going out) each day. The Balancing Report does not show how many instant scratch tickets you've sold. Most retailers use an Instant Ticket Tracking Form to keep a count each day (or each shift) of the instant scratch tickets that they have sold. An Instant Ticket Tracking Form can help when tickets are lost, stolen or missing. Here is an example of a tracking form. See our website ( for more options. Lottery Instant Ticket Tracking Date: Game Name or Number Pack Number End # Minus Equals Times Equals Total # Ticket Start # Sold Price - = X = - = X = - = X = - = X = - = X = - = x = - = x = TOTAL Total Value Sold Total Instant Sales + Lotto Sales + Payouts - Deposit = Instant Ticket Safe Inventory It is also important to keep track of the instant tickets stored in your safe. Maintaining a record of ticket stock on hand will help with ordering tickets and provide a valuable record in case tickets are lost or stolen. The form is located on our website. 4/13/

12 Instant Tickets LOST OR STOLEN TICKETS Reporting Lost or Stolen Tickets To prevent the cashing of lost or stolen tickets: 1) Call the IGT Hotline ( ) to report the missing tickets. The Hotline operates 24 hours a day and 365 days a year. Be prepared to provide the following information to the Hotline operator. Your name and title Retailer ID number Business name and address Game, pack and ticket numbers of the missing tickets. Also date and time you discovered the tickets missing along with where and when tickets were last seen. Once reported as missing to the IGT Hotline, the ticket numbers will be entered into the Lottery central computer as non- redeemable." This removes their ability to be cashed. 2) Contact your local police department to report the missing tickets and file a police report. 3) Retailer will receive a call from Wisconsin Lottery security to verify information. 4) Contact your insurance company. Lost tickets are your property. You may be able to seek reimbursement for them. Found Them? If tickets reported as missing are subsequently located, call the IGT Hotline ( ) immediately. Questionable Tickets? Do not redeem mutilated tickets or any you suspect have been tampered with. Give the player a Claim Form and instruct them to mail the ticket to the Lottery. Lottery Security will determine if a ticket is defective. 4/13/

13 Instant Games TICKET RETURN PROCEDURE Returning Instant Scratch Tickets Retailers may return full unopened packs of active games at any time prior to a game end date. Periodically the Lottery ends games. Retailers are notified before we end any instant scratch games. See the sample Game End Flyer on the next page. Tickets are returned by two methods. Your Lottery Field Marketing Representative OR By using a Ticket Return Form VIA FIELD MARKETING REPRESENTATIVE: Your Lottery Field Marketing Representative can return tickets using your terminal. The terminal will print a credit receipt. Your credit will be found on that week's Billing Invoice Report. VIA A TICKET RETURN FORM: A copy of the ticket return form is available on the retailer website To get a Ticket Return Form mailed or faxed to you, please call the Retailer Hotline at To return tickets using a Ticket Return Form: Complete the Ticket Return Form. Package the tickets to be returned with the Ticket Return Form. Notify the Lottery at We will send our delivery service to pick up the tickets within three to five business days. Your credit will be issued when the returned tickets are processed by the Lottery. 4/13/

14 Instant Games GAME END FLYER EXAMPLE 4/13/

15 Instant Games SIGNAGE Instant Games Door Decals Placing door decals on every door tells Lottery players that you sell popular Wisconsin Lottery instant scratch games. This improves top of mind awareness and reaches potential new players to increase your ticket sales. Play Center Communicate Lottery information, important to the sale of lottery tickets, in one convenient display. Free up staff time by directing players to one spot. You will increase sales by educating players on Lottery products. Display near selling locations for maximum results. Items to stock the play center with include brochures, claim forms, playslips, game ending dates and general Lottery information for players. An example of a Lottery Play Center can be found on the retailer website, under the heading Point of Sale (POS). Game Specific Point of Sale You are provided with a mix of game specific Point of Sale (POS) that can be used to highlight specific games. Game Cubes Various types and configurations of ticket dispensers are available. On Counter Promoters 12 or 16 game on counter promoters are available. In Counter Displays Holds 16 games and provides visibility at the point of sale. Plan-O-Grams Your Lottery Field Marketing Representative can provide you with a Plan-O-Gram to give you the best selling mix and presentation. Suggested Plan-O-Grams can be found on pages 18, 19 and 20. Your Lottery Field Marketing Representative has more information for you. 4/13/

16 Instant Games GAME CALENDAR A current game calendar is always available on the retailer web site at Please see a sample Game Calendar on the next page. The calendar has information such as: Game Name Game Number Start Date (subject to change) Ticket Price Game Description (type of play) Number of Tickets in Each Pack Pack Cost UPC Code Important game information is packed with all tickets. Additional POS, flyers, posters, and brochures are periodically mailed or delivered by your Field Marketing Representative. Please see your Lottery Sales Representative for additional material. 4/13/

17 Instant Games GAME CALENDAR EXAMPLE RETAILER HOTLINE /13/

18 Plan-O-Grams ICD PLAN-O-GRAMS 4/13/

19 Plan-O-Grams ICD PLAN-O-GRAMS 4/13/

20 Plan-O-Grams Instant Ticket Vending Machine (ITVM) PLAN-O-GRAMS 4/13/

21 Non - Cross Validating Pull-Tab Games (Traditional Pull-tab games) Selling Redemption & Security Games Available 4/13/

22 Non-Cross Validating Pull-Tab Tickets Verify Order at Delivery Tickets are usually delivered the next working day after an order is placed. When tickets are delivered you should immediately: Check the box number(s) of your Pull-Tab Tickets against the numbers on the packing slip. Retain the Packing Slip to keep records of your purchases and commissions and to identify lost or stolen tickets. Treat the Lottery Pull-Tab Tickets like CASH. Keep the Pull-Tabs in the box and store them in a secure place, such as a safe, until ready to be sold. Fishbowl containers are provided free of charge. Call the Retailer Hotline ( ) to order this convenient dispenser. Tickets must be redeemed at the location selling the tickets. The selling location is responsible for paying all prizes of tickets sold by that location. Packaging Non-Cross Validating Pull-Tabs are currently packaged in boxes of 1020, 1050, 2040 and 2065 tickets. Numbering Each box of Pull-Tabs contains a 6 digit box number. The same box number appears on each Pull-Tab ticket in the box. Flare Card The flare card is a Point of Sale item which can be displayed to inform players of the tickets available at your location. The flare card is packaged on the front of the box. 4/13/

23 Non-Cross Validating Pull-Tab Tickets REDEMPTION & SECURITY Redeeming Non-Cross Validated Pull Tab Tickets Only redeem Non-Cross Validating Pull-Tab tickets sold at your location the same day of purchase. To easily identify tickets you sell, compare the number printed at the top or bottom of each ticket to the number printed on the box. A winning ticket will display the FIRST winning symbol caption in pink, underlined in blue. The word "WIN" will be printed in light blue along the left-hand side of the winning tab (except Casino Gold II tickets). Casino Gold II tickets do NOT have the word "WIN" printed on them. There is an additional security check: A validation code (W1, W2, W3, W4, W5) will appear under the third separation strip. After redeeming a Non-Cross Validating Pull-Tab, it is the retailer's responsibility to void the ticket by tearing it in half. You may also punch or destroy it. Do NOT return the ticket to the player. Opened boxes of Pull tab tickets cannot be returned for credit regardless of the number of tickets remaining. 4/13/

24 Non-Cross Validating Pull-Tabs GAMES AVAILABLE SELLING TIPS Post the FLARE CARDS from the Non-Cross Validating Pull-Tab box to show the prizes available. Announce winners to increase player interest. Use a Fish bowl (available free of charge) to display your Pull- Tabs. Pay out the top prizes in small denominations. Players may reinvest their winnings. Each box is divided into sections. Each section has an equal amount of winners. When a top prize is won, add the next section of Pull-Tabs to hold the customers interest. 4/13/

25 Lotto Games Equipment LVT Altura Outside Equipment Ticket Checker (EPP) Starlight Back of Equipment Amber/Silver Alert Game Information Quick Reference Guide - Altura Quick Reference Guide - LVT Unreadable Tickets 4/13/

26 Lotto Games EQUIPMENT - LVT LVT Terminal Your LVT terminal will make it easier to sell and redeem Lottery tickets, train new clerks and track Lottery sales. The LVT offers state-of-the-art features: Touch Screen operation for fast, easy error-free transactions! Makes Lotto Game Tickets! Easy access to reports and game information! Training Mode lets you train when you have time! The new thermal printer features thermal paper (no ribbons!), drop-in loading (no threading!), and self-cutting (no tearbars!). Prints six inches per second. The LVT terminal will be connected to our gaming system through a wireless network using satellites and antennae. 4/13/

27 Lotto Games EQUIPMENT - LVT Back of LVT Terminal 4/13/

28 Lotto Games EQUIPMENT - ALTURA Altura Terminal Your Altura terminal will make it easier to sell and redeem Lottery tickets, train new clerks and track Lottery sales. The Altura offers state-of-the-art features: Touch Screen operation for fast, easy error-free transactions. Help Screens provide at-your-finger-tip information. How-to Videos. Easy access to reports and game information. Training Mode lets you train when you have time. Confirmation screens when cashing tickets over $100 or making $20 or greater ticket. The new thermal printer features thermal paper (no ribbons!), drop-in loading (no threading!), and self-cutting (no tearbars!). It prints six inches per second. Your Altura terminal will connect to our gaming system through a wireless network using satellites and antennae. IGT will install your new equipment and provide a training session. 4/13/

29 Lotto Games EQUIPMENT - OUTSIDE Altura Equipment Located Outside Your Altura terminal will be connected to our gaming system through a wireless network using satellites and antennae. 4/13/

30 Lotto Games EQUIPMENT - ALTURA Back of Altura Terminal 4/13/

31 Lotto Games EQUIPMENT - TICKET CHECKER (EPP) Ticket Checker - Express Point Plus (EPP) for use with the Altura Terminal Now your players can check their Instant and Lotto tickets quickly and easily on their own! Convenient! The EPP reduces the amount of time your clerks spend checking tickets. Players check their own tickets and only need assistance to cash winning tickets. Reduces lines at checkout! The EPP ticket checker is very simple to use. The player scans the boxed barcode on the front of their Instant or Lotto tickets by sliding the ticket under the red light of the scanner. The display will report the results. Specifications Compact size allows for a variety of placements (9" x 5.5" x 12.5".) The 6 pound unit can be wall mounted or counter mounted. The two line message display is easy to read. The EPP needs access to a power outlet. Connects to the Altura terminal using a 10', 20', 50', or 100' communications cable. 4/13/

32 Lotto Games EQUIPMENT- STARLIGHT Starlight Message Display for use with the Altura Terminal This scrolling message display will give your players information about jackpots, new games, winners and other Lottery news. It can be used in conjunction with the Amber Alert system to post current alerts statewide. The scrolling messages are sent from the Lottery and all retailers receive the same message. The starlight will also display Amber/Silver Alert information when an alert occurs. Your Starlight message display will be installed at the same time as your Altura terminal. 4/13/

33 Lotto Games AMBER/SILVER ALERT What You Need to Know Amber/Silver Alert is available on the Altura and 1200 C terminals. Wisconsin Amber Alert is an emergency alert about child abduction. The Silver Alert is an emergency alert regarding an elderly at-risk senior that has gone missing. Amber/Silver Alert is a collaborative partnership between law enforcement agencies, broadcasters, government agencies and other groups to alert the general public when a child is abducted or elderly person gone missing. It is one of the most effective strategies law enforcement agencies can use in reuniting children and seniors with their families. Wisconsin's Amber/Silver Alert Plan divides the state into nine separate regions: Milwaukee, Madison, Green Bay, Wausau, La Crosse, Eau Claire, Rhinelander, Superior and Ashland. When an Alert is issued, law enforcement will target a specific area or areas. Citizens who believe they have information should call 911 or the phone number that may be issued as part of the Alert. A STARLIGHT MESSAGE announces the Amber/Silver Alert for a missing/abducted child/senior in your area and runs until the Alert is cancelled. An IMMEDIATE MESSAGE marked "Urgent, Subject: Amber/Silver Alert" is sent to your Altura or 1200C terminal screen. It MUST be opened to continue normal terminal operations. 1. Press READ to open the IMMEDIATE MESSAGE. 2. Scroll down through the enclosed Alert information. Press PRINT. 3. Press PRINT multiple times to have copies ready for interested customers. 4. After printing, press OKAY. The terminal resets to the Main Screen. 5. Display the Alert information for customers. 6. If updated messages are issued during the Alert, repeats steps Call 911 or a number issued with the Alert if you see a missing child, suspect or wanted vehicle. NOTE: The Amber/Silver Alert IMMEDIATE MESSAGE will NOT interrupt a sales transaction or the printing of a ticket or report. An Alert could be received while scanning a series of tickets for validation. Once the Alert is read, printed and posted, use the Sales Display Screen to verify where you left off when you resume scanning. 4/13/

34 Lotto Games AMBER/SILVER ALERT Continued An AMBER/SILVER ALERT PHOTOGRAPH may be sent to your terminal. When this occurs: The photo will appear in the middle of the Main Screen. It will most likely be a photo of a missing child or senior, but could be a suspect, or vehicle. The photo will remain on-screen until the Alert is over. The photo cannot be printed or deleted. The photo does not affect Lottery terminal transactions. The photo is for your use only. DO NOT allow customers access to the terminal to view it. You could receive an Amber/Silver Alert photo and not be part of the Alert. (See below.) Unlike Amber/Silver Alert terminal messages, photographs cannot be sent to specific geographic areas. Amber/Silver Alert photographs will be received by every Altura and 1200 C terminal in the state. If you receive a photo but do not receive the Starlight Message and the mustread urgent IMMEDIATE MESSAGE, you are not part of the Alert. In this instance you will be sent a regular message you may open at your convenience. It confirms that the photo is associated with an Alert issued outside your region and that no action from you is necessary. Do not post this confirmation message. 4/13/

35 Lotto Games GAME INFORMATION Megabucks, SuperCash!, and Badger 5* Megabucks SuperCash! Badger 5 5 Card Cash Drawbreak 9-9:05 PM 9-9:05 PM 9-9:05 PM 9-9:05 PM Draws Jackpot Wednesday & Saturday $1million Minimum Pari-mutuel Everyday Daily Top Prize $350,000 Everyday $10,000 min. Minimum Pari-mutuel No Annuity Everyday Daily Top Prize $250,000 Pick Pick 6/49 Pick 6/39 Pick 5/31 Quick Pick Only Play $1 for 2 Plays $1 for 2 Plays $1 per Play $2 per Play Includes instant play and nightly draw Features EZ Match $1 Features Instant Win Free Doubler with 1:7 Odds Features Instant Win Win up to $5000 Instantly! Notes Match & Win Share Match 3 or more to win 6 of 6 5 of 6 4 of 6 3 of 6 JACKPOT $500 $30 $2 Match 3 or more to win 6 of 6 5 of 6 4 of 6 3 of 6 $350,000 $500 $30 $1 Match 2 or more to win 5 of 5 4 of 5 3 of 5 2 of 5 Jackpot $50 $2 $1 No playslips All plays are Quick Pick 5 of 5 4 of 5 3 of 5 2 of 5 $250,000 $500 $20 $2 *For more information on all our lotto games please visit our website at 4/13/

36 Lotto Games GAME INFORMATION Mega Millions, Powerball* Mega Millions Powerball Drawbreak 9-9:05 PM 9-9:05 PM Draws Tuesday & Friday Wednesday & Saturday Jackpot Pick $15 million Minimum Pari-mutuel Pick 5/75 and 1/15 Mega Ball $40 million Minimum Pari-mutuel Pick 5/59 and 1/35 Powerball Play $1 per Play $2 per Play Features Megaplier Extra $1 Multiplies prize by that drawing's Power Play number (2-5) Powerplay Extra $1 Multiplies prize by that drawing's Power Play number (2-5) Match & Win Share 5/5 + Mega Ball 5 of 5 4 of 5 +MB 4 of 5 3 of 5 +MB 3 of 5 2 of 5 +MB 1 of 5 +MB 0 of 5 +MB Jackpot $1,000,000 $5,000 $500 $50 $5 $5 $2 $1 5/5 + Powerball 5 of 5 4 of 5 +PB 4 of 5 3 of 5 +PB 3 of 5 2 of 5 +PB 1 of 5 +PB 0 of 5 +PB WIN Jackpot $1,000,000 $10,000 $100 $100 $7 $7 $4 $4 *For more information on all our lotto games please visit our website at 4/13/

37 Lotto Games GAME INFORMATION Daily Pick 3 & Pick 4* Daily Pick 3 Daily Pick 4 Drawbreak 6:15-6:30 PM 6:15-6:30 PM Draws 6:29 PM Everyday 6:29 PM Everyday Top Prize $500 $5,000 Pick Pick three numbers from 0 to 9 Pick four numbers from 0 to 9 Play Notes $1 or $.50 $1 for Straight/Box Match & Win Share for Daily Pick 3 Straight Offers the highest prize per $1 play! Match 3 numbers drawn in exact order $1 or $.50 Straight must match winning numbers in exact order. Box can match winning numbers in any order. Box Offers the best odds of Winning a prize per play! Match 3 numbers drawn in any order Straight/Box Offers both $.50 play prizes in one play! A combination play to match 3 for $.50 straight and $.50 box, costs $1 3-Way Box 6-Way Box 3-Way Box 6-Way Box $500 $250 $160 $80 $80 $40 $330 ($250+80) $80 $290 ($250+40) PLAY $1 $.50 $1 $.50 $1 $.50 $1 only $1 only $1only $1only ODDS 1:1,000 1:334 1:167 1:1,000 1:334 1:1,000 1:167 Match & Win Share for Daily Pick 4 Straight Offers the highest prize per $1 play! Match 4 numbers drawn in exact order Box Offers the best odds of winning a prize per play! Match 4 numbers drawn in any order 24-Way Box 12-Way Box 6-Way Box 4-Way Box Match 4 different numbers in any order Match 4 numbers, two digits same, in any order Match 4 numbers, two sets are same, In any order $40 Match 4 numbers, three digits same, in any order No Multiples Duplicate Digits Two Pairs Triplicate Digits 24-Way Box 12-Way Box 6-Way Box 4-Way Box $2,500 $5,000 $100 $200 $200 $400 $400 $800 $600 $1,200 PLAY $.50 $1 $.50 $1 $.50 $1 $.50 $1 $.50 $1 ODDS 1:10,000 1:417 1:834 1:1,667 1:2,500 *For more information on all our lotto games please visit our website at 4/13/

38 QUICK REFERENCE GUIDE - ALTURA 4/13/

39 QUICK REFERENCE GUIDE - ALTURA 4/13/

40 QUICK REFERENCE GUIDE ALTURA 4/13/

41 QUICK REFERENCE GUIDE ALTURA 4/13/

42 QUICK REFERENCE GUIDE - LVT 4/13/

43 QUICK REFERENCE GUIDE - LVT 4/13/

44 QUICK REFERENCE GUIDE - LVT 4/13/

45 QUICK REFERENCE GUIDE - LVT 4/13/

46 Lotto UNREADABLE TICKETS Unreadable Ticket due to Equipment Malfunction Retailers are not charged for Lotto tickets ("Unreadable Tickets") they are unable to sell due to EQUIPMENT MALFUNCTIONS. An unreadable Lotto Ticket is a ticket which has numbers or barcode that are not legible or only partially printed. If the terminal or printer malfunctions, reprint the last transaction by pressing SPECIAL FUNCTIONS, REPRINT; then call the IGT Hotline ( ) to report the problem. Do not sell Reprint tickets to players. To receive credit for the unreadable Lotto Ticket: Print a "Reprint" ticket by pressing SPECIAL FUNCTIONS, then REPRINT. Call the IGT Hotline ( ) to report the equipment problem. Write a brief explanation of what happened and complete the information requested on the Adjustment Envelope. Mail the "Reprint," the ORIGINAL unreadable Lotto ticket and your explanation to the Lottery in a completed Adjustment Envelope. Adjustment envelopes are provided by IGT ( ) The credit, if approved, will appear on the Adjustment Line of your Weekly Billing Invoice Report. Please allow up to 30 days for this adjustment. If the adjustment is disallowed, you will receive a letter of explanation. It is very important to call IGT Hotline ( ) to report the problem. The potential adjustment may depend on this call. Send the reprint along with an explanation and the ORIGINAL unreadable Lotto ticket to the Lottery in an Adjustment Envelope. The ORIGINAL unreadable Lotto ticket must be sent to the Lottery. Do not use the Adjustment envelope for anything but unreadable Lotto tickets. Call the IGT Hotline ( ) to request more adjustment envelopes. 4/13/

47 DISCONTINUING SALES Discontinuing Sales? If you have plans to sell or close an existing Lottery location, the "Retailer's Notice of Intent to Discontinue Lottery Product Sales" Form must be filled out completely and returned to the Lottery with a projected discontinue date. This form is available on the Lottery Retailer Website, or by calling the Retailer Hotline at to request the form. Instant Scratch Tickets are NOT transferable to a different owner or different location. A "Ticket Return Form" must be completed and returned with your instant scratch tickets. This form is available on the Lottery Retailer Website, or by calling the Retailer Hotline at to request these forms. Complete the TICKET RETURN FORM and return with tickets. Complete the RETAILER'S NOTICE OF INTENT TO DISCONTINUE LOTTERY PRODUCT SALES form. Fax ( ) or mail this form to the Lottery (Wisconsin Lottery, 2135 Rimrock Road, PO Box 8941, Madison, Wisconsin ). Two weeks notice should be given so that all necessary arrangements can be made to pick up Terminal and Instant Tickets. Include any information regarding the new owners or status of the location following either the sale or closing. If the DISCONTINUE FORM is not filed prior to the time that the location changes hands, the responsibility for all Lottery business will remain with the original/previous owner. 4/13/

48 REPORTS How to Get Billing and Balancing Reports Balancing Instant Ticket Tracking Form Billing Packing Slip Retailer Performance Program Report Sales Reports Top Prize Won Report 4/13/

49 Reports HOW TO GET BALANCING AND BILLING REPORTS How to Get the Billing Report At the Main Menu, touch REPORTS and then BILLING. Touch WEEKLY BILLING INVOICE. Touch SEND to default to the most recent date available or enter the desired date. The date you enter may be any day of the particular week that you want. Our billing period is Sunday through Saturday. Enter the desired number of copies, or touch SEND to display the report on screen. The report will be displayed. Touch PRINT to print the report from this screen. Touch OK/HOME to return to the Main Menu. How to Get the Balancing Report At the Main Menu, touch REPORTS and then, BALANCING. Touch TODAY. Touch TERMINAL. The Terminal Balancing Report will give you a reading of that day's activity on your terminal up to the moment the report is taken. Instead of TODAY you may also choose a day of the week, WEEK TO DATE or BY DATE. Touch PRINT to print the report. Touch OK/HOME to return to the Main Menu. 4/13/

50 Reports BALANCING REPORT TODAY BALANCING REPORT For Monday, SEP TERMINAL Count Sales: Amount POWERBALL SUPERCASH! MEGA BUCKS DAILY PICK DAILY PICK BADGER Discount Total Online Sales: Online Commission (5.5%) Net Online 9.45 Count Cashes: Amount Online Game Cashes ( 7.00) 1 Inst Cashes - High Tier (50.00) 10 Inst Cashes-Low Tier (10.00) Net Cashes: (67.00) ON-LINE(Lotto) TICKETS SOLD Number and dollar amount of On-Line (Lotto) tickets sold. Total Lotto tickets sold. Credit for the Lotto commission. Net for On-Line (Lotto) tickets. TICKETS CASHED Lotto tickets cashed. Instant tickets cashed >$50 prize. Instant tickets cashed <$50 prize. VOID NOT FOR SALE OR PRIZE PAYMENT Monday, SEP , 12:00:01 PM 4/13/

51 Reports BALANCING How to Balance The Balancing Report is used to balance your Lottery sales and cashes with your cash register. The Balancing Reports shows Lotto sales (money coming in) and payouts on the tickets you've cashed (money going out) each day. The Balancing Report does not show how many instant scratch tickets you've sold. Most retailers use an Instant Ticket Tracking Form to keep a count each day (or each shift) of the instant scratch tickets that they have sold. Here is an example of a tracking form. See our website ( for more options. The next page shows a full size Instant Ticket Tracking Form. 4/13/

52 Lottery Instant Ticket Tracking Game Name Pack # or Game # End # Minus Reports INSTANT TICKET TRACKING FORM Date: Equals Times Equals Total # Ticket Start # Sold Price - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = - = x = Total Instant Sales Total Instant Sales + Lotto Sales + Payouts - Deposit = Total Value Sold 4/13/

53 Weekly Billing Invoice DEC DEC Retailer # Previous week amount: Payment: Carry forward balance: # Online Sales: $ POWERBALL SUPERCASH! MEGABUCKS DAILY PICK DAILY PICK BADGER RAFFLE SALES 00 DISCOUNT Total Online Sales: Online Commission 5.5% (15.62) Net Online: # Instant Orders: $ Retail Value Inst Commission (6.25%) (31.25) Net Instant Orders: Instant Returns: $ Retail Value 0.00 Instant Commission 6.25% Net Instant Returns: Net Instants: # Cashes: $ Online Game Cashes (63.00) 1 Inst Cashes-High Tier (50.00) 44 Inst Cashes-Low Tier (133.00) Net Cashes: (246.00) RPP - WINNING TICKET Adjustments: $ Net Adjustments: Total EFT Amount: EFT Payment Date: JAN 23, 2009 On-Line(Lotto) Ticket Sales debit Powerball ticket sales debit Supercash! ticket sales debit Megabucks ticket sales debit Daily Pick 3 ticket sales debit Daily Pick 4 ticket sales debit Badger 5 ticket sales debit Raffle ticket sales credit Promotion credit debit credit net Reports BILLING REPORT Subtotal of ticket sales 5.5% Lotto(Lotto) Commission Net total of ticket sales Instant Game Sales to Retailer debit credit Pack costs 6.25% Commission net Net subtotal of tickets delivered Instant Games Returns from Retailer credit debit net net Tickets Cashed Pack cost 6.25% Instant Commission Net subtotal of tickets returned Net total of delivered & returned credit On-line(Lotto) tickets you cashed credit Instant prize >$50 credit Instant prizes paid out <$50 net credit Adjustments credit debit Net total cashed 2% of $600 or greater prize manual adjustments GRAND TOTAL - EFT amount 4/13/

54 Reports Explanation of Terminology The Lottery billing period is Sunday through Saturday. The Weekly Billing Invoice Report prints out automatically every Sunday morning. You may also go to REPORTS, BILLING at any time to get any of the last 52 weeks of Billing Reports. Here is an explanation of terms on the Billing Invoice to assist you with your Lottery accounting. Lotto Sales, Total Lotto Sales This amount should equal your cash register Lotto sales. You may want to use two separate cash register keys. One to ring up Lotto sales and one for Instant Scratch ticket sales. Lotto Sales, Lotto Commission 5.5% You receive 5.5% commission on the total Lotto sales. Lotto Sales, Net Lotto Net Lotto is sales less your commission cents of each $1 ticket sold goes to Lottery prizes, administration and for property tax relief. Instant Orders Includes Pull-Tabs and Instant Scratch tickets delivered that week. Retail Value: Instant Scratch Tickets and Cross Validated Pull-tab Tickets. Retail value is the actual cost of the Instant Scratch tickets before commission is deducted. The Lottery will credit you for all prizes $599 or less that you pay out. Pull-Tab Tickets, Non-Cross Validated, Retail value is the actual cost of the tickets before commission and the value of all prizes you will payout. The value of the prizes to be paid out is identified as GLEPS (guaranteed low end prizes). You are responsible for paying out all prizes on Non-Cross Validated Pull-Tab Tickets. Commission and the value of all prizes have been deducted from the cost of the pack. Players must cash Non-Cross Validated Pull-Tab Tickets at the location where they were purchased. Instant Orders, Instant Commission 6.25% You receive 6.25% commission on the retail value of all tickets you order. 4/13/

55 Reports BILLING REPORT Explanation of Terminology, Continued Net Instant Orders Billed amount less your commission. Instant Returns Instant returns is a credit (cost before commission) issued for returned packs of Instant Scratch or Cross Validated Pull-Tab tickets. Full unopened packs may be returned at any time. Partial packs may be returned during a Game End or when discontinuing Lottery sales. Opened packs of Non Cross Validated pull tabs are not returnable. Cashes, Lotto Game Cashes Cashes are credit for prizes paid on Lotto tickets. This includes prizes up to $599. Retailers are asked to cash prizes up to $599. If circumstances prevent you from cashing prizes to this level please post your payment policy for players. Cashes, Instant Cashes - High Tier This credit is for Instant Scratch tickets cashed by you from $50 to $599. These tickets could be tickets you sold or sold by another retailer. The Lottery credits you for all prizes paid out regardless of where they were purchased. Cashes, Instant Cashes Low Tier This is a credit for Instant Scratch tickets cashed by you and the prize is under $50. The Lottery credits you for all prizes paid out regardless of where they were purchased. Cashes, Net Cashes This is the net of all Lotto and Instant Scratch tickets cashed. RPP - Winning Ticket This is a credit line. You receive an incentive payment of 2% of any ticket you sell with a prize of $600 or greater. Subject to Retailer Performance Program guidelines. Adjustments Adjustments are any manual adjustment to your account by the Lottery. This includes unreadable ticket credit and the $25 every three year licensing renewal fee. 4/13/

56 Explanation of Terminology, Continued Reports BILLING REPORT Total EFT Amount This is the amount that will be withdrawn or deposited to your bank account the Friday after the billing week. EFT Payment Date This is the date the EFT payment will be withdrawn or deposited to your bank account. 4/13/

57 Reports INSTANT ORDER LIABILITY REPORT Scheduled Delivery Date EFT Due Date Retail Value of All Instant Tickets Not Yet Billed Cost of All Instant Tickets Not Yet Billed This Report Updates Daily 4/13/

58 Reports INSTANT ORDER LIABILITY REPORT Explanation of Terminology The Instant Order Liability Report shows: Delivery order number Delivery date Game number Pack number Price point of the game Retail value of the pack Pack cost EFT due date This report updates daily and is used to determine outstanding instant ticket liability. 4/13/

59 Reports NO TOP PRIZE REPORT How to Get the No Top Prizes Report At the Main Menu of your lottery terminal, touch REPORTS and then NO TOP PRIZE. The report is displayed. Touch PRINT to print the report. Touch OK to return to the Main Menu. The No Top Prize Report is updated weekly. It shows which instant scratch games no longer have top prizes available. The Lottery provides a POS piece for the No Top Prize Report. Please update it weekly. THIS REPORT MUST BE POSTED AT YOUR LOCATION FOR PLAYERS. 4/13/

60 Reports PACKING SLIP Packing Slip - Instant Scratch Ticket Delivery Invoice A Packing Slip is included in every shipment of Instant Scratch Tickets. Please use it as supporting documentation for the Instant Orders section of your weekly Billing Invoice. Each game name and number are listed, as well as number of each pack ordered per game. The "Retail Value" column shows the total cost of each pack of tickets. The "Comm" column shows your commission on each pack. The "Net Cost" column shows the cost at delivery (retail value - commission.) The "Total Charge" is your initial cost for instant tickets. The "Net Cost" line shows the total cost of all packs in that shipment and just below is the date that the EFT will take place for this order. Verify that the pack numbers on the packing slip match the pack numbers on the tickets delivered. Available Instant Games Game information such as start dates, ticket cost, game numbers and names, UPC numbers, play description and pack size can be found on our website at Activate New Tickets You must ACTIVATE new tickets before you begin to sell them. To activate your new tickets: - Touch SPECIAL FUNCTIONS - Touch INSTANT MENU - Touch PACK ACTIVATION - Scan the packing slip barcode using the scanner, or manually enter the packing slip barcode number. - Touch SEND and a confirmation screen is displayed. - Touch OK or PRINT Tickets should be activated upon delivery. 4/13/

61 Instant Games PACKING SLIP GRAPHIC 4) Delivery Date 5) EFT Due Date: Gives date and total amount due on this shipment. 6) Inventory Shipped: Gives game #s and pack #s of this shipment 4/13/

62 Retailer Performance Program Sales Incentives - Part 1 Short-Term Incentives - Part 2 Winning Ticket Incentives - Part 3 4/13/

63 RETAILER PERFORMANCE PROGRAM The Retailer Performance Program is designed to pay retailers incentives for increasing their Lottery sales. You now have the ability to increase income generated by your Lottery efforts. To participate in the Retailer Performance program you must be a retailer in good standing. For more information on this exciting program, talk to your Field Marketing Representative. The Retailer Performance Program has three parts. Part One pays four quarterly sales incentive payments and a fifth annual payment. Part Two pays short term incentives. Part Three pays an incentive for the sale of winning tickets valued at $600 or greater. Part 1 - Quarterly and Annual Sales Incentives There are four quarterly sales increase payments. On a quarterly basis the Lottery may pay up to 2% on incremental sales increases as compared to your locations previous quarter s sales on instant and daily Lotto games. There will be a fifth annual payment up to 10% on incremental sales increases as compared to your locations last years sales by selling category: Instant, Daily Lotto, and Jackpot. Earn up to 12% annually! There are four payments on a quarterly basis. Earn up to 2%: INSTANT SALES: Each quarter you may be paid up to 2% on any increase of instant ticket sales compared to your last quarters sales. DAILY LOTTO SALES: Each quarter you may be paid up to 2% on any increase of daily Lotto sales compared to your last quarters sales. There is a fifth payment on an annual basis. Earn up to 10% as follows: INSTANT SALES: Earn up to 10% annually on any increase of instant ticket sales as compared to your last years sales. DAILY LOTTO SALES: Earn to up 10% annually on any increase of daily Lotto sales as compared to your last years sales. JACKPOT SALES: Earn up to10% annually on any increase of jackpot sales as compared to your last year's sales. Chained locations will be viewed as one entity for the annual payment. The annual incentive will be adjusted to the proportion of their locations that had an increase in sales against the total number of locations in the chain. 4/13/

64 RETAILER PERFORMANCE PROGRAM Continued Part 2 - Short Term Incentives The Lottery will introduce multiple short-term incentives each year. Retailers will be notified by a sign-on message, through informational materials and/or by their Lottery Sales Representative. Each short-term incentive, by Wisconsin Administrative Code, cannot exceed a $300,000 funding cap. Part 3 - Winning Ticket Incentives The Lottery pays a 2% incentive for the sale winning tickets with prizes $600 or greater. There is a maximum $100,000 payment on any winning ticket per draw. Complete details on the Retailer Performance Program can be obtained from your Field Marketing Representative. All Retailer Performance Payments are subject to the administrative guidelines of the Retail Performance Program. 4/13/

65 Instant Ticket Vending Machines Placement Criteria Specifications 4/13/

66 Instant Ticket Vending Machine PLACEMENT CRITERIA ITVM Placement Criteria ITVM locations must have a valid Wisconsin retail contract, meet all criteria for one of the following categories and be approved for placement by the Lottery Administrator: A. A location must meet the following three criteria: The location must have a minimum of 5,000 square feet of retail selling space. The location must have a minimum of four (4) checkout lanes that accommodate shopping carts. The location agrees to maintain a minimum of twelve (12) instant game facings, consisting of all price points, at a non-itvm point of sale. OR B. A location must meet the following three criteria: The location must have a minimum of four (4) actively used diesel fuel pumps. The location has parking accommodations for a minimum of ten (10), 18-wheel trucks. The location agrees to maintain a minimum of sixteen (16) instant game facings, consisting of all price points, at a non-itvm point of sale. C. A location must meet the following two criteria: The location has a minimum of eight (8) bowling lanes. The location agrees to maintain a minimum of four (4) instant game facings at a non-itvm point of sale. OR OR D. A location must meet the following two criteria: The location is considered a mall, mass merchandiser/department store, or big box retail location. The location agrees to maintain a minimum of twelve (12) instant game facings, consisting of all price points, at a non-itvm point of sale. 4/13/

67 Instant Ticket Vending Machine PLACEMENT CRITERIA ITVM Placement Criteria Continued E. A location must meet the following two criteria: The location must have a class B liquor license*. The location agrees to maintain a minimum of four (4) instant game facings at a non-itvm point of sale. OR OR F. A location must meet the following three criteria: The location must have sold a minimum of $200,000 in instant product in the last year (52 weeks). The location agrees to maintain a minimum of sixteen (16) instant game facings, consisting of all price points, at a non-itvm point of sale. Maintaining the ITVM at the retailer location is contingent upon obtaining a minimum 5% sales increase on instant product on an annual basis over the 52 weeks before installation. OR G. For limited discretionary or test marketing placements. A location must meet the following criteria: The Wisconsin Lottery ITVM review panel recommends placement. The location may be required to maintain a minimum number of instant game facings and price points at a non-itvm point of sale, to be determined by the ITVM review panel. * "Class B" liquor licenses allow retail sale of intoxicating liquor (including wine) for consumption on the premises, and wine in original containers for consumption off the premises. If the community elects to, it may also permit sale of not more than four liters of intoxicating liquor (there are no limits on wine), in the original container, for consumption off the premises. Check local ordinances for the allowance. Examples: taverns and restaurants with full alcohol service. Revised 08/13 The Lottery reserves the right to amend these criteria at any time and to establish minimum sales criteria. 4/13/

68 Instant Ticket Vending Machine SPECIFICATIONS Vending Machine Specs The Instant Ticket Vending Machine is free-standing and dispenses up to 16 games. It has brightly lit 4" x 4" Lexan ticket window that double as PUSH buttons. A 14 gauge sheet metal cabinet keeps tickets and cash secure. All machines have a patented four-point locking system. Door opens and closes via a barrel lock assembly accessible by a single key. Three level alarm system with internal surge protector. Equipped with a state of the art Mars bill acceptor accessible through the main door only, that opens with a separate key. It accepts all new currency. The ITVM meets all ADA requirements. Capacity Ticket Size Capacity Bill Accepter 12 or 16 games Up to 1,000 tickets per bin Standard 4 inch width (10.16 cm) 2"-12" length ( cm) Accepts all $1, $5, $10 and $20 U.S. bills Cabinet Measurements Width 29.25" Depth 24.75" Height 69" The ITVM needs 3 inches of extra space on the right side to insert the T-bar. The vending machine needs another 4.5 inches on the left side to open the door wide enough to be able to pull out the drawers when loading or unloading tickets. The total width needed by the machine is inches. The printer uses thermal paper. 4/13/

69 Lottery Services Lottery Validation and Redemption Offices New Game Auto Shipment Suggested Ordering Lotto Combo Winner Awareness Special Events 2 nd Chance Drawing 4/13/

70 Lottery Services LOTTERY VALIDATION & REDEMPTION OFFICES Lottery Offices Lottery offices are generally open Monday through Friday, 8:00 AM to 4:00 PM except on state holidays. Call ahead to confirm location hours. The Madison Validation office is authorized to cash ALL WINNING TICKETS. MADISON 2135 Rimrock Rd, Madison WI ( ) The Milwaukee Redemption Center is authorized to cash winning tickets through $501,000. MILWAUKEE 819 N. 6 th St, 4 th Floor Service Counter, Milwaukee WI ( ) To claim a prize by mail, mail the signed ticket and claim form to: Prizes PO Box 777 Madison, WI Claim forms are available on our website at wilottery.com or at most Lottery retailers. We recommend that you utilize a mailing method that provides you with proof of mailing. Please keep copies of your submissions. By law, the ticket is the only valid receipt for prize claims. 4/13/

71 Lottery Services New Game Auto Shipment The Wisconsin Lottery offers retailers the opportunity to receive our newest tickets via an auto shipment program. This program delivers our new game(s) the Friday BEFORE the official launch date the following week. Retailers that do not participate in the auto ship program will be offered the new game(s) on their regular call day following the auto shipment date. Retailers can participate at any price point and at any quantity.* To find out how to participate in the auto ship program please consult with your field marketing or Telemarketing Representative. *The Lottery can reserve the right to limit quantities of certain games depending on seasonality and availability. 4/13/

72 Lottery Services SUGGESTED ORDERING The Wisconsin Lottery's Telemarketing department is now using upgraded software. This allows us to work with retailers to increase sales by assisting you in ordering precisely what you need for your location. This software will calculate when the retailer will sell through a game by tracking the validation history of each game. Based on the number of game facings the software will: Estimate when you will sell through a pack by tracking the validation percentage of each game. Indicate when a pack has reached a validation threshold so the game or price point should be reordered. Identify games that may experience a shortage before your next call. Provide predictive ordering information according to an established price point game mix. Calculate based on game mix and use six weeks of sales history to determine a suggested order. Benefits of Using the Enhancements: Increased sales by providing detailed information about your inventory levels. Reduced out of stock situations. Tailored weekly telemarketing calls to your specific selling location. Focused on games that sell well in your store to recommend an optimal weekly order. This software helps the Lottery aid retailers in achieving their sales potential. To learn more about suggested ordering please consult with your Telemarketing Representative. 4/13/

73 Lottery Services LOTTO COMBO The Wisconsin Lottery appreciates that many players prefer to purchase a combination of tickets. We offer a way to sell multiple combinations with one button! Also available on your terminal under the Lotto Combo button : PMS - Powerball, Megabucks, and SuperCash! = $4 per ticket PMS5 Powerball, Megabucks, SuperCash! and Badger 5 = $5 per ticket 4/13/

74 Lottery Services WINNER AWARENESS Satisfying Lottery customers (Players and Retailers), is the key to the Lottery's success. The goal of the Winner Awareness Program is to publicize the winners and create Lottery excitement. Lottery posters of the winners are mailed to the Retailers that sell the winning ticket over $599. We strongly suggest that you display these posters. Your players will associate buying WINNING tickets with your store. When a Jackpot winner has purchased a ticket from your store, the Lottery sends a press release to the local media (radio, TV, newspaper) for publicity. It is suggested you include Lottery winners in your advertising. Display pictures of winners or request additional signage to inform customers of the winner at your location. Signage has proven to increase sales and is available at no charge from the Lottery. Please call or talk to your Field Marketing Representative for more information on ways to help increase your Lottery profits. 4/13/

75 Lottery Services SPECIAL EVENTS The Lottery has a Special Events program to focus Lottery excitement in Retailer locations. In addition to game launches there are several Retailer events where the Lottery would be a great attraction. Once a year every business has an event that they should celebrate. The anniversary of the years they have been in business comes every year to every business. This is a good opportunity to have a sale or event. Other reasons include Grand Openings, Dollar Daze, Spring Fever, July 4th Blast, Back to School, and the Holidays. It never ends! Involvement from your local radio and newspaper plus the Lottery will contribute to the event s success. Reserve the day and time for the Lottery to be part of your event by calling the Retailers Hotline at When you schedule a Special Event in your establishment and you want to use Lottery costumes and props, call the Retailer Hotline at to check availability and reserve the costume of your choice. The Lottery has a presence at several statewide events, such as the Wisconsin Grocers Association, WPMCA Convention, various summer festivals, the Wisconsin State Fair, Countryfest and others. Special Event staff looks forward to working with you to enhance awareness of the Lottery in your business. Please call to receive more information on this exciting service and to schedule a time for your event. 4/13/

76 Lottery Services 2 nd CHANCE DRAWING How to Enter Players may enter a Super Second Chance Drawing by collecting $5.00 worth of eligible non-winning instant and/or Lotto game tickets for which the prize claim period has not expired. Lotto tickets are valid for 180 days from the draw date. On at least one ticket place your name, address and phone number. Mailing labels are acceptable. Players must place $5.00 worth of eligible tickets in an envelope no larger than 4.5 inches by 9.5 inches. Entries are mailed to: Super 2 nd Chance PO Box Madison, WI Each envelope is one entry. Each valid entry is eligible for only that week's drawing. Players may enter as many times as they choose. Weekly, on Thursdays, unless Thursday is a holiday, ten eligible winners are drawn. Each of the ten winners will receive $1,000. Odds of winning are dependent on the number of entries received. Approximately 50,000 entries are received each week. Entries not selected are destroyed after each week's drawing. See Super 2 nd Chance Features and Procedures for details. The Lottery reserves the right to cancel the Super 2nd Chance Drawings at any time. Winners are notified and provided with claim information via the U.S. Mail the week following the draw. Upon receipt of the claim information winners should complete the form and mail back the claim information to the Lottery. The Lottery will process the claim and issue a check. 4/13/

77 FREQUENTLY ASKED QUESTIONS 1. My Terminal is not printing tickets correctly. The paper is jamming and sometimes the selected numbers are not printed correctly. What should I do? Call IGT Hotline ( ) and report the problem. Immediately produce a reprint ticket. Attach the reprint ticket to the questionable Lotto ticket and send with an explanation in the adjustment envelope (provided by IGT) to the Lottery. The Lottery will make the determination as to the adjustment of your account. Watch your BILLING STATEMENT for this adjustment. It will be for the amount of the unreadable ticket minus your commission. 2. Can I sell a reprint ticket? NO. Reprint tickets cannot be sold or used to collect winnings. 3. I produced a Lotto ticket in error and would like to cancel the ticket and receive credit. What can I do? There is a No Cancellation Policy for any Lotto tickets produced in error. We recommend selling the ticket to another player. As a good business practice, always verify ticket requests with player, get the money and then press SEND. verify the name of the game. verify the number of dollars and number of days. collect the money. when all the above has been completed; press SEND 4. How do I get an Altura Terminal? All Retailers in the waiting pool are reviewed on a quarterly basis. Retailers will be considered based upon a variety of factors, including Instant Scratch Ticket and Lotto sales at your place of business. 5. I am remodeling the store and need to relocate the Terminal. What is the procedure? Call the Lottery at least 13 business days in advance to coordinate the inside wiring move. Inform IGT ( ) before you unplug the Terminal. The Lottery Terminal must be plugged into a dedicated electric outlet. 4/13/

78 FREQUENTLY ASKED QUESTIONS continued 6. What is Dedicated Electric and why is it necessary? The Altura Terminal requires a dedicated electric line. This means a special electric line that has nothing else plugged into it, except the Terminal and LED message board. If other equipment is plugged into this line, it could adversely affect your Terminal with down time and lost sales. You may jeopardize your Lottery license if the dedicated electric regulation is abused. 7. Do I need to leave the Terminal plugged in all the time? YES. Power to the Terminal must remain ON at all times. DO NOT UNPLUG. The central computer system communicates important information to the Terminal during off hours. The Terminal should only be unplugged upon instructions from a IGT Hotline operator. If you have Terminal problems, call the IGT Hotline ( ). 8. When do Lotto and Instant Scratch games expire? 180 DAYS. Instant scratch games expire 180 days following the declared game ending date. Lotto game tickets expire 180 days from date of the draw for which the ticket was purchased. 9. When validating an Instant Ticket and I get the message previously cashed by other what do I do? DO NOT PAY. Credit cannot be given as the ticket has been previously cashed at another Retailer location. The previous Retailer did not tear the ticket and the player is trying to cash again. Do not confront the player. Suggest he send the ticket to the Lottery for payment. Always remember to scan the ticket to validate, then tear winning tickets in half through the validation barcode, and staple one half to the Cash Authorization Receipt. The Lottery policy states the last validation of the ticket gets the credit." 4/13/

79 FREQUENTLY ASKED QUESTIONS continued 10. Where do the Lottery profits go? Since 1988 the Wisconsin Lottery has managed the Lottery fund with the following results (current as of July, 2012) *Player Prizes: $6.14 billion or 56.66% of revenue At least 50% of total revenue must be dedicated to prize winnings. *Retailer Commissions: $655.9 million, or 5.98% of revenue This money goes to Wisconsin retail businesses. *Operational Expenses: $715.2 million Expenses to operate the Lottery. The Lottery has operated well below the mandated limit of 10%. *Funding for Property Tax Credits: $3.37 billion or 30.76% of revenue. This revenue has been returned to eligible Wisconsin property tax payers. Over the years, the Wisconsin Lottery has generated more than $10.8 billion in total revenue. At least 95% of that revenue has gone back to the people of Wisconsin in the form of employment, prizes, and public benefit. This money stays in Wisconsin's economy. 11. What is an annuity prize? An annuity is a sum of money payable annually or at regular intervals. Powerball, Mega Millions and Megabucks have top prizes that provide an annual annuity option. The Lottery uses the money in the prize pool to purchase zero-coupon bonds. Each of the bonds matures annually so the winner receives a check each year. By buying bonds the Lottery can offer larger prizes than a single, lump sum cash payment. The jackpot prize is paid in 25 annual installments for Megabucks and 30 annual installments for Powerball and Mega Millions. The estimated jackpot is the approximate value of the 25 or 30-year annuity prize. 12. What is a Cash Option? The cash option jackpot prize is paid in one lump sum cash payment equal to the amount of cash available to the Lottery in the jackpot prize pool, which will be less than the estimated jackpot. This cash payment may be approximately one-half of the estimated annuitized jackpot as advertised by the Lottery. 4/13/

80 FREQUENTLY ASKED QUESTIONS continued 13. What if I am presented an Instant Scratch Ticket that cannot be scanned? You may manually enter the ticket serial number. Touch INSTANT CASH, then manually enter the numbers on the back of the ticket, followed by the numbers on the front of the ticket (but not the three boxed digits) and finally, enter the three boxed digits. Do not redeem tickets that you suspect have been tampered with or that are mutilated. Give the player a Claim Form and instruct them to send the ticket to the Lottery. 14. What reports are available from the Terminal? Balancing Report, which summarizes a day or week s activities. Billing Report, which is your weekly billing invoice (last 52 weeks available). Winning Numbers Report, all games or a specific game and date. Jackpot Report for Powerball, Mega Millions, Megabucks and Badger 5. No Top Prize Report News message report repeats the Sign-on message. 15. Am I required to pay out prizes up to $599? According to your contract you shall validate and, when reasonable, pay all winning tickets up to $599. Winners tend to tell friends where they won and will spend some or all of their winnings in your store. If circumstances prohibit you from cashing tickets up to $599 please post this information for players. 16. May I return unopened packs of Instant Scratch tickets at any time? YES. See your Lottery Field Marketing Representative or call the Retailer Hotline ( ) to request a Ticket Return form or obtain a Ticket Return form on the Retailer Website, 4/13/

81 FREQUENTLY ASKED QUESTIONS continued 17. How do I get the In-Counter Instant Ticket Dispenser, Play Center or other Point of Sale items? Please see your Lottery Field Marketing Representative or call the Retailer Hotline at Can a customer use a credit card to pay for a lottery ticket? NO. Credit cards cannot be used to purchase lottery tickets. Wisconsin Statutes allow for only cash purchases of lottery tickets. 19. What happens if I don t have enough money in the bank account for the EFT? Insufficient funds in a retailer bank account at the scheduled time of an EFT results in a Non-Transfer of Funds (NFT). NFT's that occur within a 12-month period, other than those caused by Lottery error, will result in the following actions: 1 St and 2 nd NFT - $25 service fee; 2 nd with a previous NFT balance - $25 service fee and suspension of ordering and waging; 3 RD NFT - $50 service fee and suspension of ordering and wagering; 4 TH or more NFTs - $75 service fee and suspension of ordering and wagering for each occurrence. The Lottery reserves the right to terminate the contract of any retailer who incurs three or more NFT's within a 12-month period. This policy reflects the results of improvements made to the NFT collection process now being used by the Wisconsin Lottery. The policy ensures that service fees and suspensions are administered uniformly. Please call the Retailer Hotline ( ) with any questions. 20. Can players buy tickets through a subscription, by mail or by using a computer? NO, Wisconsin Lottery tickets may only be purchased with cash and only at a participating Wisconsin Lottery retailer. 4/13/

82 FREQUENTLY ASKED QUESTIONS continued 21. How can players find out the winning numbers? You may print from your terminal and post Winning Number reports. They may look on the Lottery's website or call the Lottery Player Hotline ( ). They may read the numbers in the local news media. All past historical numbers may be obtained by sending a request and a self-addressed, stamped envelope to: Wisconsin Lottery, attention Player Relations, PO Box 8941, Madison, Wisconsin How old do you have to be to buy a Wisconsin Lottery ticket? Tickets can only be sold to persons at least 18 years of age, but minors may receive tickets as gifts 23. How do players collect a big prize? Winning tickets of $600 or more must be claimed at a Lottery office or by mail. Winners must sign the back of the ticket in the space provided. A winner can claim any prize up to $599 at a Lottery Retailer* or Lottery office (claim forms are available at the Lottery office or most Lottery Retailers or may be downloaded at Prizes $600 or greater can be claimed at any Lottery office Or mail** the signed ticket and claim form to: Prizes PO Box 777 Madison, WI By law, the ticket is the only valid receipt for prize claims. Players can contact us on our Player Hotline (608) , or use our online contact form at wilottery.com to send us a note. * subject to the retailer's practices ** we recommend that you utilize a mailing method that provides you with proof of mailing. Please keep copies of your submissions. 4/13/

83 FREQUENTLY ASKED QUESTIONS continued 24. Can winners remain anonymous? No, not in the true sense of the word. Wisconsin has "Open Records" law. Virtually any information state government produces, or controls, is available to any person requesting. The statutes are specific in determining what individual information may be subject to this law. Only information "in the public's interest" may be released by a government agency. For Lottery winners this means that it has (1) been determined that it is in the public's interest to know there have been Lottery winners (as the proceeds of the Lottery are for public use, i.e. Property Tax Relief) and (2) the Lottery must, upon request, release the name and hometown of winners. Any other information about the winner, their future plans or any background information will only be released with the winner's consent. The winner may or may not speak to the media. It is not required, nor can it be prevented. 25. Do winners have to pay taxes on their winnings? All lottery winnings are taxable. The Lottery automatically deducts federal income tax withholding for winnings $5,001 or greater and state income tax withholding for winners over $1,999. These are deducted following current state and federal guidelines. 26. If the overall odds of winning a prize on an instant scratch ticket are 1 in 10, how come someone bought ten tickets and didn't win? The odds are calculated by taking the total number of tickets printed divided by the total number of prizes available. Where the prizes end up when the tickets are printed is determined by random, computer generated formulas. Although any particular string of ten tickets may not produce a winner, there is just as much possibility that another string of ten tickets could produce several winning tickets. 27. Are most of the winning numbers "Quick-Picks" or "Personally Selected?" Of the first 59 winners in the Powerball game, there were 41 winners (about 70%) who won using "Quick-Pick" or computer generated numbers. The remaining 18 winners (30%) used their personallyselected numbers. 4/13/

84 FREQUENTLY ASKED QUESTIONS continued 28. If a player wins a jackpot prize, but dies before getting all of the scheduled payments, what happens to the remaining payments? The remaining payments are given to the estate of the winner (Wis. Stats (1).) 29. What happens to prizes that are not claimed? The value of unclaimed prizes is credited to the Lottery Funding for Property Tax Credits. 30. Can I cash tickets for more than $49? YES. You may cash winning tickets up to $599. Be sure to scan the ticket and verify that it is a winner. 31. How do I add a location to my Lottery contract? A) If the new location is exactly the same business structure and ownership as your existing business you need to complete an Adda-Location form. The Add-a Location form is available on the Lottery website, or request the form by calling the Retailer Hotline at B) Any change in ownership or business structure from your existing business requires you to complete an Original Retailer application that is available on the Lottery website, or request an application by calling the Retailer Hotline at /13/