NABET ACCREDITATION CRITERIA FOR Diploma/ Advance Diploma in Image Management

Transcription

1 NABET ACCREDITATION CRITERIA FOR Diploma/ Advance Diploma in Image Management NABET/ IMC/122012/01 Page 1

2 Section 1: INTRODUCTION 1.1 Quality Council of India (QCI) has been established as an autonomous non-profit organization to establish the National Accreditation Structure, jointly by the Government of India and the Indian Industry represented by the three premier industry associations, Associated Chambers of Commerce and Industry of India (ASSOCHAM), Confederation of Indian Industry (CII) and Federation of Indian Chambers of Commerce and Industry (FICCI). 1.2 National Accreditation Board for Education and Training (NABET), one of the constituent Boards of QCI, offers accreditation to the Training Organizations conducting courses in the area of Quality Management Systems, Environment Management Systems, Occupational Health and Safety Auditors, management courses etc. NABET is also accrediting schools and vocational training courses. 1.3 Image of a person how he present infront of other is very important and with the competition increasing day by day it is imperative for individual to get themselves ready in different field and be able to present them in right perspective so that they can get an edge over the others 1.4 In order to ensure that organizations (training providers) intending to adhere to the basic norms for quality delivery of domain specific education/ training, NABET has laid down criteria for accreditation of such institutions. 1.5 The criteria have been developed to make all prospective applicants to know the minimum requirements that they must establish and operate before seeking NABET Accreditation 1.6 Any Organization ( training provider) seeking NABET accreditation can align its operations to the norms laid down herein after and create the necessary system and facilities to be eligible for accreditation 1.7 The criteria lays emphasis on following dimensions:- 1.8 Scope a) Top Management Commitment and effective institution management b) Infrastructure and support facilities c) Design, Development and Delivery of education/ training process d) Performance evaluation and improvement e) Continual improvement The criteria stipulates the requirements of accreditation of an organization ( training provider) with NABET which aim to seek and obtain objective evidence with regard to following a) Ability of the organization ( institution) to consistently design, develop and deliver training programs generically termed as Image Management which meet the needs and expectations of interested parties b) Demonstrate fulfilling the course learning objective through appropriate design of curriculum and its delivery process. Organization (training provider) seeking accreditation should also ensure availability of competent faculty members ( Tutors)/ Resource persons for effective NABET/ IMC/122012/01 Page 2

3 delivery. It will be required for these faculty members to have undergone a compete training in Image Management themselves under a reputed curriculum. c) Continuously improving the effectiveness of training activity d) Ability of the system to assess the learner ( students) performance, with regard to course learning objective NABET/ IMC/122012/01 Page 3

4 Section 2: TRAINING COURSE ADMINISTRATION 2.1 Administrative Procedure The applicant seeking accreditation shall maintain a quality management system based on ISO 9001: 2008 standards Top Management of the Organization ( Training Course Provider) will adopt a formal system to identify needs and expectations of interested parties Top Management of the Organization (Training Course Provider) will institutionalize a mechanism either through a committee or committees or organizational hierarchy to establish, operate, monitor, measure, analyze and improve the various processes for effective delivery of quality training and education It should develop a quality manual based on ISO 9001:2008, which may inter alia have the following - a) Vision b) Mission c) Quality Policy d) Quality Objectives e) Background of the Institution f) Organization Structure g) Profile of Senior Management h) Facilities i) Scope of Educational and training services provided j) Processes critical/ necessary for effective management of training courses/ training output k) Accreditation/ recognition, if any l) Responsibility and authority of key functionaries m) Requirement of necessary documentation, records and a system of their control n) Description of available infrastructure, if any, including the process of maintenance and up-gradation of the infrastructure o) Make necessary financial and human resources ( academic and support staff) available and ensure sound financial management p) Criteria for selection of Faculty and procedure for assessing their performance q) Profile of faculty (including support staff) r) Procedure for periodical performance review and continual improvement s) Procedure for self assessment including the method to monitor and measure the performance of the course t) Identification of statutory and regulatory requirements, where applicable, relating to services offered. u) A description of evaluating training effectiveness in terms of learning outcomes by means such as course and tutor evaluation, feedback from trainees and sponsoring organization and data analysis. v) Storage and eventual disposal of marked papers and assessment records NABET/ IMC/122012/01 Page 4

5 Note: Quality Manual and other procedural documents, formats may be in the form of any type of media, such as hard copy or electronic media The Organization ( training provider) seeking accreditation for Image Management program shall develop and maintain documented procedures for the effective administration of the course. Areas covered shall include. i ii iii iv v vi vii viii ix x xi xii xiii The design, development or adaptation and evaluation of course materials and documentation to ensure conformity with the current NABET criteria. Presentation of the course. The control of course publicity and advertising A document control system for the maintenance and updating of training procedures and course notes including defining the responsibilities and authorities for the same. The criteria for selecting course Faculty members/ Resource persons, procedures for their initial training, evaluation of their delivery of the course and ongoing review of performance. Management reviews of the course offered by the organization under the scope of this accreditation. This can be combined with performance review of Training Organization. Notifying NABET of significant changes to the course before they are implemented. Complaints and appeals handling. Records of individual students and each course offering. Student evaluation procedure, including pass/fail decisions. Operation and conduct of the examination and re-examination, including security and confidentiality of examination questions, answers and marked papers. Issue and withdrawal of Certificates. Methods used to analyze and improve student evaluations, Faculty members/ Resource persons performance and overall course performance. 2.2 Records i The applicant shall maintain records of accredited courses to demonstrate conformance to the NABET requirements. ii Records may be in the form of any type of media, such as hard copy or electronic media. NABET/ IMC/122012/01 Page 5

6 iiii iv These records shall be maintained for at least for the period of accreditation cycle which at present is three years. These records shall be made available to NABET. v The records of course shall include : a) Venue, dates, related advertisement and promotional literatures. b) Details of the sessions conducted by Lead Faculty, Support Faculty / and any external resource persons c) Details of the specific issue (revision level) of the course if any. d) Details of in-course participant assessment, and examination papers used, as applicable e) The percentage of students (learners) that successfully completed the course. f) Names of each student ( learner)t who took a re-examination, together with the re-examination result for each. g) Unique identification number of each Certificates of successful completion and the name of the student to whom it was issued. h) Names of all students who attended the course, together with the continuous evaluation results ( Project work, case study presentation and practice in documentation forms and related summaries etc. where applicable) and examination result for each student ( learner) i) All copies of marked examination papers, Project work, case study presentation and related summaries 2.3 Performance (Management) Review Top Management will device a formal mechanism to periodically review the performance of the institution with a process approach keeping special focus on processes critical to quality in education and satisfaction of the needs and expectations of the interested parties. Such a review shall have a definite agenda and records of the deliberations/ decisions taken for implementation will be maintained The management of the Organization ( training course provider) providing the course shall review its administrative procedures at least annually and shall maintain records of these reviews for at least three years The management shall review the following at least annually for effectiveness and conformity: NABET/ IMC/122012/01 Page 6

7 a) Actions outstanding from previous management review meetings b) Actions resulting from surveillance by the approval body c) Administrative procedures d) Course design, including their effectiveness and relevance e) Course presentation- Efficiency and Effectiveness f) Review of Examination assessment policy and procedures g) Performance of Faculty members/ Resource persons and future training required for the Faculty members/ Resource persons h) Complaints and appeals i) Analysis of student feedback and pass/fail rates j) Corrective and preventive actions on complaints, feedback and other sources including feedback from internal and external parties k) Review of resources including infrastructure, human resources and issues related to work environment at Training Course venue 2.4 Complaints and Appeals Complaints may be received on the results of evaluation or on other aspects such as course contents, manner of course delivery, administrative arrangements, pre and post training activities. The applicant shall have documented procedures for handling and disposal of complaints within a reasonable time The Organization (Training Course Provider) shall have a documented appeal mechanism for handling appeals against its decisions and disposal of appeals within a reasonable time The documented procedure shall include provision for corrective and/or preventive action to be taken if required as a result of any complaint or appeal. The procedures shall include the potential involvement of NABET in unresolved complaints or appeals The Organization (Training Course Provider) shall inform all students of the right to make a complaint or an appeal and shall provide written details of the process for doing so, as and when required The Organization (Training Course Provider) shall notify each complainant or appellant in writing of the result of the complaint or appeal and of the right to appeal against the decision to NABET The Organization (Training Course Provider) shall maintain records of all complaints and appeals, of their resolutions and the corrective and preventive actions taken. 2.5 Self Assessment The Organization (Training Course Provider) shall have a self assessment plan which will provide an opportunity to periodically and systematically evaluate and assess the state of affairs for providing quality education and training. It will serve as a management tool for an independent assessment of educational and NABET/ IMC/122012/01 Page 7

8 support processes. Record of all self assessments and their outcome will be maintained and used for initiating improvement projects 2.6 Continual Improvement The Organization ( Training Course Provider) will regularly monitor and analyze the teaching learning process for its effectiveness. Based on such an analysis continual improvement projects will be identified and initiated in a participative manner with the involvement of students, teachers and other interested parties 2.7 Benchmarking The Organization (Training Course Provider) will take steps to identify best practices and benchmark their activities with them to effect continual improvement 2.8 Franchising, Licensing or Subcontracting of Course/programmes No NABET accredited course can be subcontracted to a second organization, a person or course provider. However Franchisee can be appointed by training course provider to market the courses and create necessary infrastructure etc, however training delivery and assessment etc. should be controlled by the company.lead Faculty or Support Faculty who is not on roll of the Training Organization can be used to deliver the course, provided the contract between Training Organization and the Lead Faculty/ Support faculty exists. Further, Lead Faculty or Support Faculty is only allowed to deliver the course, however all the control and administration process related to the course shall remain with the Organization ( Training Course Priovider) A Branch is an office/site owned and controlled by the applicant and authorized to market, administer or present NABET accredited training course under accredited training course provider s name, responsibility and control. This includes overseas branches also The applicant shall have appropriate methods to monitor and measure the performance of the course to ensure that the NABET requirements are consistently met. 2.9 Confidentiality Organization ( Training Course Provider) shall have adequate arrangements consistent with applicable laws to safeguard confidentiality of all information provided by students, including results of examinations. These arrangements shall be extended to include organizations or individuals acting on its behalf and representatives of the applicant Except as required in this criteria, information about a student shall not be disclosed to a third party without written consent of the student, nor shall NABET/ IMC/122012/01 Page 8

9 information about a student s sponsor be disclosed without written consent of the sponsor Changes The applicant shall ensure that any major changes it tends to make to the training course design or content are first approved by NABET. This will invariably be followed when the course is based on international standard / normative document such as ISO 9001 and the standard undergoes revision. Note : Major changes cover induction/ enrollment of new faculty, significant changes in course design, course duration, changes in performance evaluation method and/ or criteria. These do not include minor changes in contents of course notes/ overheads, small adjustments in sessions timings, changes in quizzes, practical exercises, examination questions Following a decision on and publication of changes, the applicant shall verify that each of its course Faculty members/ Resource persons implement them within a reasonable time The applicant shall notify NABET of any changes of address or any significant changes in organization structure or provision of services NABET reserves the right to carry out assessment of changes to the documents and/or course delivery before its approval. The expenses for this re-assessment shall be borne by the applicant Advertising and Using NABET Logo NABET Logo can be used by Accredited Institutions/ organizations in conjunction with training course/ course being accredited by NABET. NABET Logo can be used by Training provider at the following places a) On promotional material stating that the course is accredited by NABET and mentioning course accreditation number. b) On certificate issued to candidates clearly stating the course accreditation number. c) On cover page of the course materials stating course accreditation number. d) On letter head and visiting cards mentioning that the organization is accredited by NABET for the courses being accredited by NABET. e) Institution should ensure that NABET logo should not be used to indicate the courses not accredited by NABET, be accredited by NABET Certificate Certificate shall : NABET/ IMC/122012/01 Page 9

10 i. Clearly state that the course/programme is registered by NABET ii. Include the NABET accreditation mark iii. Include a unique identification number for each successful Certificate iv. Clearly show the name of the Organization/Institution providing the course/programme. v. Identify the course/programme by course/programme title, course/programme number and duration of the course/programme. vi. Include the name of the student, in the same form that the student would use. vii. State that the student named has successfully completed the course/programme. viii. Include all information on a single side of the Certificate The design and content of the Certificate of successful completion and any changes thereto, shall be approved by NABET No alterations shall be made in the Certificate/Diploma format without prior approval of NABET. NABET/ IMC/122012/01 Page 10

11 3.1 Learning Objectives Section 3: COURSE OBJECTIVE On successful completion of a course/programme, a participant/ student shall be able to apply and practice the learning to implement various concepts, tools and techniques intelligently and effectively to provide an effective and efficient need based training for a specific purpose and continually improve the same Course/programme specific objectives will be clearly articulated by the training providing institution and made public. These objectives will aim to meet the needs and expectations of the interested parties. This provides the basic link between the training provider and the student as also a key input for objective evaluation of the programme delivery. NABET/ IMC/122012/01 Page 11

12 Section 4: COURSE CONTENT 4.1 Course content, structure as also the pedagogy will be suitably decided to achieve the laid down objectives. 4.2 Course content will be in conformity with the criteria laid down by NABET. 4.3 For all the Image Manegement programmes, following minimum topics shall be included and adequately covered for Diploma in Image Management Program : a) Concept and philosophy of Image Management (IM) Evolution of Image Management, Why Image Management? What does it involve? What IM is not? Image Management Vs Personality Development, Holistic approach to IM, Personal development b) Attitude Defining attitude, positive and negative attitude, effect of attitude on self and IM, attitude habits, developing right attitude, overcoming obstacles to developing right attitude, developing self confidence through positive attitude and c) Communication Importance of communication, process and dynamics of communication, barriers to communication, types of communication, quality of communication, listening a key component of communication, verbal and non verbal communication, asking questions, answering questions, paraphrasing d) Corporate Etiquettes and Social Grace Defining etiquettes, manners and social grace their evolution and importance in personal and professional life, key enablers for Image Management, etiquettes at work place and in social life, etiquettes in communication verbal, through phone, s, other business communication, dining etiquettes and table manners e) Personal Grooming Defining personal grooming, Importance and relevance of personal grooming, Elements of personal grooming, personal hygiene and cleanliness, personal appearance and role and use of makeup, skin and hair care, creating an overall effect f) Art and Science of Dressing for IM Importance and role of correct dressing up in IM, Gender specific dressing styles and correct choice for specific occasion, forma, informal and casual dressing norms and practices, effect of body shapes and characteristics, preferred dressing techniques for males and females g) Customer Care Customer needs and expectations, communication with customer, introducing product or service, asking questions and answering questions, defining choices, helping in decision making, handling irate customer, handling customer complaints. Personal behavior in customer care h) Project Work NABET/ IMC/122012/01 Page 12

13 To demonstrate ability to apply learning in real life situations i) Elective subjects There may be industry specific elective subjects to apply concept in that field eg retail, hospitality, aviation etc. The course content of these will be approved by NABET For Advance Diploma In Management following topics will be covered Core Subjects a) Concept and philosophy of Image Management (IM) Evolution of Image Management, Why Image Management? What does it involve? What IM is not? Image Management Vs Personality Development, Holistic approach to IM, Personal development b) Attitude Defining attitude, positive and negative attitude, effect of attitude on self and IM, attitude and habits, developing right attitude, overcoming obstacles to developing right attitude, developing self confidence through positive attitude c) Communication Importance of communication, process and dynamics of communication, barriers to communication, types of communication, quality of communication, listening a key component of communication, verbal and non verbal communication, asking questions, answering questions, paraphrasing d) Corporate Etiquettes and Social Grace Defining etiquettes, manners and social grace their evolution and importance in personal and professional life, key enablers for Image Management, etiquettes at work place and in social life, etiquettes in communication verbal, through phone, s, other business communication, dining etiquettes and table manners e) Personal Grooming Defining personal grooming, Importance and relevance of personal grooming, Elements of personal grooming, personal hygiene and cleanliness, personal appearance and role and use of makeup, skin and hair care, creating an overall effect f) Art and Science of Dressing for IM Importance and role of correct dressing up in IM, Gender specific dressing styles and correct choice for specific occasion, forma, informal and casual dressing norms and practices, effect of body shapes and characteristics, preferred dressing techniques for males and females g) Customer Care Customer needs and expectations, communication with customer, introducing product or service, asking questions and answering questions, defining choices, helping in decision making, handling irate customer, handling customer complaints. Personal behavior in customer care NABET/ IMC/122012/01 Page 13

14 h) Designing & Developing a Training Module Learning objective, Characteristics of a good objective, content analysis, content mapping, sequencing and structure, content development, learning structure and implications for trainer, choosing training methodology, preparing course material i) Delivery of a Training Module Icebreaking, introduction, concept development/information sharing, practice, reflection and conclusion. Making session effective, participation, asking questions, answering questions, applying adult learning principles. Handling difficult situations, Time management. Training evaluation. j) Presentation Skills Preparing power point presentation. Selecting background, Use of correct fonts and font sizes, use of bullets, animation, highlighting, use of hyperlink, use of video clips. Overcoming nervousness, Importance of practice/rehearsal, making a powerful beginning, body language, paralanguage. k) Team Building & Leadership Importance teams and team work. Process of team building, building high performance teams, dysfunctional behavior of teams, decision making in teams. Social loafing, Groupthink. Role of a leader in team building. l) Behavioral Skills Transactional Analysis concept and philosophy. Ego states. Strokes. TA and communication. Emotional Intelligence. Domains of Emtional Intelligence. Developing Emotional Intelligence. m) Project Work To demonstrate ability to apply the learning in real life situations n) Electives May have at least two industry specific or other related courses. The course content of these will be approved by NABET 4.4 The course shall also cover : a. All aspects defined in course objectives b. Local requirements, culture, practices or approaches to a particular training NABET/ IMC/122012/01 Page 14

15 Section 5: COURSE STRUCTURE, TRAINING METHOD AND FACILITIES 5.1 Course Structure Course structure will be so designed to cover all necessary inputs for achieving the course objectives. The structure will have a judicious mix of theory, concepts, exercises, case studies, to illustrate and provide an opportunity to have a hands on practice through suitably designed project work or exercise or workshop or any other technique. The course will have appropriate practice component In the initial stages of the course, the training provider will inform all the participants about the structure of the course and training methodology. Participants will be informed about expectations from them and their responsibilities Scheme of evaluation with its basis/ logic will also be intimated to the students In addition, it will be desirable to inform the participants about career opportunities and prospects on successful completion of the course. 5.2 Development of Training Once the subjects, topics and specific modules have been decided, the training provider will develop study material, exercises, case studies and plan for syndicate and/ or project work 5.3 Duration Total duration of Advance Diploma in Image Management Course will not be less than 500 hours excluding of evaluation and breaks Total duration of Diploma in Image Management Course will not be less than 300 hours excluding of evaluation and breaks In case the course is given through interpreters, the time shall be increased as required to meet the learning objectives 5.4 Training Methods Training methods shall be designed to have a high degree of interaction between students and Faculty members/ Resource persons. Training methods shall seek to involve and engage students throughout the duration of the course/programme The training methods shall include both knowledge based (to facilitate understanding of concepts) and skill based sessions (application of knowledge and skills in practical activities) Knowledge based sessions may be led by Faculty members/ Resource persons, but shall allow for reasonable interaction with students enabling Faculty NABET/ IMC/122012/01 Page 15

16 members/ Resource persons to test learning by students and students to clarify their understanding as required Skills based sessions may be supported by Faculty members/ Resource person s input to address the relevant requirements and techniques Methods for validating student s achievement of learning and for providing timely feedback shall be included in the course/programme Each student shall be required to participate in practical skills based activities: practices in documentations, group exercises, case studies etc. Sufficient course/programme time shall be used in such activities Faculty members/ Resource persons shall demonstrate effective management of the course/programme, including attention to time schedule, course/programme content, and other course/programme requirements Training aids such as videos that are directly relevant may be used to supplement the training by the Faculty members/ Resource persons. These may be commercial training videos or videos produced during the course/programme to record and review the performance of students 5.5 Class size ; Attendance The number of students in a class shall not exceed 40. The minimum students in a class shall not be less than 8. The course/programme provider can run multiple number of classes to accommodate more than 40 students or for smaller batches of students. 5.6 Faculty/ Resource Persons The course/programme providing organization/institution shall have well-qualified and experienced Faculty members/ Resource persons with specialization in various areas.. In addition, specialist guest faculty/resource persons may be used for specific subjects or activity NABET shall evaluate the facilities and the procedure for empanelment of faculty/resource persons and inadequacy in either will affect the registration of the programme. 5.7 Course Material Each participant shall be provided with a complete set of course/programme notes to supplement the training program. NABET/ IMC/122012/01 Page 16

17 5.7.2 The Student notes shall cover each session and shall include all important points including aims and objective(s) being covered Course/programme notes may include typical examination questions, provided they are not used in any of the examinations assessment, either during the course/programme or following the course/programme. 5.8 Facilities Effective delivery of sound education and training greatly depends upon appropriate infrastructure. Following minimum essential facilities will be ensured; i. Adequate class rooms commensurate with the number of students, with appropriate audio-visual facilities ( Video Camera, T.V. etc.). Sitting arrangement will provide for free movement of students and faculty. Availability of black/white boards, flip charts etc ii. Workshop/computer facilities as required iii. Syndicate rooms/ seminar hall/conference facility as applicable iv. Student facilities viz recreational area or arrangement for refreshments etc v. Arrangement for cleanliness and hygiene for which standard should be laid down vi. Necessary facilities for faculty and staff vii. Creating conducive learning environment with adequate lighting, ventilation, freedom from noise and distractions. viii. Provision for handling extreme weather conditions ix. Ensure safety of students and their belongings x. Availability of safe drinking water xi. Availability of first aid and arrangement for medical aid xii. Defined responsibilities for providing, maintaining and upgrading infrastructure and support facilities NABET/ IMC/122012/01 Page 17

18 Section 7: EVALUATION OF STUDENTS 7.1 A student evaluation plan will be prepared which will incorporate the minimum standards, evaluation criteria, scheme for continual evaluation, system of examination, re-evaluation, re-examination, paper setting, declaration of results etc and made known to all students at the commencement of the course. 7.2 Evaluation scheme will include following dimensions; (a) Professional Ability i) Domain expertise ie trade specific knowledge ii) Communication skills iii) Updating and improving professional knowledge and skills iv) Maintaining high professional and ethical standards (b)design, Development and Delivery i) Planning a training session ii) Preparation of methods and material iii) Stimulate and sustain learner motivation and engagement. iv) Demonstrate effective presentation skills. v) Demonstrate effective facilitation skills. vi) Demonstrate effective questioning skills. vii) Provide clarification and feedback. Viii) Promote retention of knowledge and skills. ix) Promote transfer of knowledge and skills. x) Handling dysfunctional behavior, if any xi) Use of appropriate technology (c ) Evaluation of learning i) Effective assessment and evaluation of learning by the students NABET/ IMC/122012/01 Page 18

19 Section 8: ASSESSMENT OF COURSE PROVIDER 8.1 Assessment will be done in a phased manner 8.2 Initial Assessment Documentation assessment NABET shall evaluate the documented system including (but not limited to): a) Quality Manual b) The course material, including the subjects to be covered, the time schedule for the various activities, and all the student and instructor materials such as course notes, student reading materials, case studies, simulations, tutor notes as applicable. c) The examination assessment format, questions and answers, time allotted, grading procedure, pass/fail requirements, policy and procedures for re-examination, technique for continuous evaluation, procedures used to assure the quality of measurements. d) The criteria for selecting instructors, procedures for assessing their performance and a current list of instructors, their resumes and NABET registration status e) Course administration documents including policies for admission of participants, course registration forms, fee schedules, course certificates and promotional material After the evaluation, NABET will inform the course provider of the non-conformities and/or observations if any The course provider shall be required to close all observations and non-conformities before the next stage of assessment Course Assessment Following review and acceptance of the documentation procedures, NABET shall undertake at least one full assessment of the presentation of the course. NABET shall evaluate all aspects of the course and all activities of the instructors for conformance to the applicable NABET criteria & course providers procedures, and evaluation of students for effective delivery of the course During the assessment of the course, NABET Assessor reserves the right to allocate training session to the Tutors of the course The course provider shall be informed of the findings and non-conformities if any in the closing meeting by the Assessor. However the final report and the recommendation will be sent after the decision of the Board. NABET/ IMC/122012/01 Page 19

20 In case any corrective action is required, the course provider shall make the necessary corrections & improvements, and submit the appropriate documentation within a defined time schedule An additional full or partial evaluation of a course offering may be done by NABET to verify the compliance of corrections The NABET Accreditation Committee will take the decision on NABET accreditation for the course depending on the Course Assessment report When NABET Accreditation Committee determines that the course provider s presentation is acceptable, NABET shall inform its approval to the course provider. This accreditation will be with effect from the first offering of the course which was subjected to NABET assessment The annual accreditation fee should be paid by the course provider on receipt of invoice from NABET. Subsequently for every year, the training course provider will have to clear the surveillance assessment and pay the requisite fee for renewal of accreditation A certificate will be issued on receipt of fees. 8.4 Surveillance and Re-assessment Surveillance Assessment To assess course provider s continuing conformance to NABET criteria and the effective implementation of the course provider s procedures, NABET shall normally conduct an annual surveillance for: a) Administrative procedures, practices and records. b) A minimum (but not limited to) one-day surveillance of a course offering. During the assessment of the course, NABET Assessor reserves the right to allocate training session to the Tutors of the course Course surveillance and audits of administrative procedures shall be planned to ensure that different aspects of the course and the course provider s system are regularly reviewed Course presentation surveillances shall review different instructors and different venues. NABET reserves the right to demand witness of a specific Instructor NABET reserves the right to carry out more frequent or longer surveillance as necessary for specific course providers in case of complaints/concerns against the delivery or administration of the course. Cost for the same shall be borne by the course provider NABET may conduct surprise surveillance of the course offerings. 8.5 Re-assessment NABET/ IMC/122012/01 Page 20

21 8.5.1 NABET shall carry out reassessment of the office procedures, documentation and complete course offering to verify the compliance with the NABET criteria NABET shall inform the course provider in advance for the conduct of re-assessment The course provider shall apply in the requisite application form for the reassessment of its course enclosing the necessary papers and the fee after three years from the date of initial accreditation. 8.6 Suspension or Cancellation NABET may suspend or cancel an approval of the course because of any of the following, but not be limited to: a) non compliance or violation of the NABET requirements b) providing insufficient or incorrect information to NABET c) improper use of NABET accreditation and logo d) changes in the certificate format without NABET approval e) changes in the course material without NABET approval f) failure to report any major changes in the course g) any other condition deemed appropriate by NABET h) non payment of fees. i) At your request All certificates of successful completion issued during the period of suspension must be cancelled and recalled. 8.7 Appeals An appeal against NABET shall be made in writing to the Board Chairman. An Appeals Committee will be constituted out of the Board Members to resolve the issue In case of non-acceptance of the decision of the Appeals Committee by the applicant, the appeal can be made to the Secretary General, QCI, who will then appoint an arbitrator for the purpose. The arbitration shall be held in the city of Delhi and shall be in accordance with the Arbitration and Conciliation Act NABET/ IMC/122012/01 Page 21

22 FEE STRUCTURE Fee Details (in Rs.) Training Course a) Application Fee 50,000/- Image Management (in Rs.) b) Assessment Fee c) Annual Fee 30,000 for 1 stream 40,000 for 2 or more streams 30,000/- for 1 stream 10,000/ for additional stream GENERAL INFORMATION ON PAYMENT OF FEE FOR TRAINING COURSE ACCREDITATION 1. The fee is to be paid by a Demand Draft payable at Delhi or a local Cheque of Delhi in favor of Quality Council of India. 2. Only the Application fee is to be sent along with the application. Applications not accompanied by the application fee will not be considered. 3. The Annual fee is to be sent only after the receipt of confirmation from NABET. Certificate will be sent after receipt of full fees and expenses. 4. Annual fee is to be paid in advance before the beginning of the next year of certification. 5. The company has the option to pay the additional course fee offerings in advance based on their calendar of programmes or they may pay at the end of the year based on the number of programmes actually conducted. This will be verified during the surveillance audit. 6. * Indicates a typical example. The number of man-days may vary. 7. # Expenses on local travel, outstation travel, boarding and lodging etc. of Assessors will be charged on actuals. 8. All fees are non refundable. 9. Service 12.36% is applicable on all the fees payable to QCI NABET/ IMC/122012/01 Page 22

23 APPLICATION FOR ACCREDITATION OF DIPLOMA/ ADVANCED DIPLOMA IN IMAGE MAGEMENT IMC Name of the Applicant :.. (Organization name) 2. Application for : New Course Accreditation Re- accreditation 3. Address : Tel no. Fax no (Std code) (no.) (Std code) (no.) (The addresses of other branch offices should also be given. It can be attached as separate sheet, with this application.) 4. The following documents are enclosed with application S.No. Documents Yes/ No a) System Manual for the course b) Copy of the Course Material c) Examination Paper (Sample) d) Case Studies e) Any supporting notes/ Tutor Material/ Instructions etc. f) Continuous evaluation formats g) Any other training material h) Administrative procedures i) Instructor Qualification criteria and their evaluation procedures j) List of Instructors with their resumes k) Corporate Brochure l) Certificate and Letter of Attendance proposed to be issued to participants m) Schedule of Courses (for next six months) 5. Please find enclosed herewith Demand Draft/ Cheque (Delhi only) no. for Rs. dated drawn on in favour of Quality Council of India, payable ate New Delhi towards the application fee. 6. Authorized Signatory: Name Designation Signature NABET/ IMC/122012/01 Page 23