Internal ROC DECH Report
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1 Internal ROC DECH Report Sven Hermann et.al. Karlsruhe Institute of Technology EGEE-III INFSO-RI EGEE and glite are registered trademarks
2 DECH Region U Dortmund DESY DESY Zeuthen HU Berlin U Wuppertal GoeGrid TU Dresden RWTH Aachen U Siegen Uni Bonn TU Karlsruhe, IEKP U Freiburg FhG SCAI FhG ITWM GSI FZK BMRZ Frankfurt MPI Heidelberg U Basel LRZ München Switch (ETHZ) CSCS Distributed ROC RC RC to be certified MPI München PSI Villigen EGEE-III INFSO-RI Hermann et.al. - DECH Federation Meeting Barcelona 29/09/09
3 Operations in DECH mean ROC consists of 6 strong, highly grid experienced partners Supporting local up to global grid operations, middleware support Monitoring infrastructure (global ok, regional in progress) Site registration & certification VO oriented pre-production Biweekly DECH SA1 meetings Regional knowledge base: DECH Wiki (CSCS) MW-Wiki (SCAI) Performing prod. Environment more than ca logical CPUs ca. 9 PB Disk 3 Mass Storage Systems # of Certified sites EGEE-III INFSO-RI Hermann et.al. - DECH Federation Meeting Barcelona 29/09/09
4 Percentage Reliability/Availability Availability Reliability month EGEE-III INFSO-RI Hermann et.al. - DECH Federation Meeting Barcelona 29/09/09
5 Global: OPS, DTEAM, ALICE, ATLAS, CMS, LHCb, HONE, ILC, ZEUS, BIOMED, EGEODE, ESR, Regional: DECH, CALICE, DCMS, ILDG, GHEP, VOs in region DECH Local: heliade, gear, baikal, desy, herab, hermes, icecube, compass, EGEE-III INFSO-RI Hermann et.al. - DECH Federation Meeting Barcelona 29/09/09
6 Norm*. CPU time 10 Norm.* CPU time ( ) * to a reference value of 1000 kspecint 2000 date EGEE-III INFSO-RI Hermann et.al. - DECH Federation Meeting Barcelona 29/09/09
7 ROD Overview ROD Model (since 15th June) ROD+1st line support in one shift / 4 teams / weekly rotation Site solves new problem within 24h, otherwise ROD opens ticket Tools COD dashboard Monitoring: SAM + Dashboard. Future: Nagios server ( Ticketing system: Regional Helpdesk: for Knowledge Sharing: Dashboard handover, Mailing lists, DECH wiki # Tickets/week: CIC ~ 2, GGUS ~ 8, ROC-DECH ~ 5 EGEE-III INFSO-RI Hermann et.al. - DECH Federation Meeting Barcelona 29/09/09
8 Basic tasks Operational Security Overview Day-to-day business, like OSCT duty contact, etc. Incident response Training and dissemination Organized a security workshop at GridKa-School 2009 SSC3 in ROC DECH (July 2009) - 17 sites could be tested out of 22 - Many sites need to improve incident handling skills: - EGEE incident response procedure - sites responsibilities during an incident - minimize the impact on the Grid as a whole EGEE-III INFSO-RI Hermann et.al. - DECH Federation Meeting Barcelona 29/09/09
9 GGUS Global Grid User Support Operational since 6 years Current status of GGUS More than grid specific problem tickets GGUS support staff comprises around1000 experts 65 support units 12 external helpdesks interfaced and connected Many specific features for the coordination of the project wide support efforts shown during this conference s demo EGEE-III INFSO-RI GGUS Demo, EGEE09 Barcelona, Sept
10 Current status of GGUS ROC DECH helpdesk - A clone of GGUS adapted to the needs of ROC DECH Developed, operated and maintained by the GGUS KIT 22 sites of the DECH federation included 4000 trouble tickets related to the ROC DECH federation Support staff comprises 167 grid experts Detailed ticket statistics available on the website (biweekly) Reduced development effort during the recent past in anticipation of EGI EGEE-III INFSO-RI GGUS Demo, EGEE09 Barcelona, Sept
11 ??? Questions? EGEE-III INFSO-RI Hermann et.al. - DECH Federation Meeting Barcelona 29/09/09
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