Definitions and Acronyms

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1 Definitions & Acronyms C&K C&K affiliate service C&K associate service C&K managed service C&K personnel C&K stakeholders CEO CFIO CGB Kindergarten C&K central, all branch services, C&K college and its controlled entities. The term also includes C&K affiliate, associate and managed services where those services are required to comply with or do wholly adopt this C&K policy. An early childhood education and care service, the operation of and employment of personnel for which an independent committee is responsible, but that meets the C&K affiliation membership requirements, which is inclusive of being an affiliated CGB member An early childhood education and care service, the operation of and employment of personnel for which an independent committee is responsible, but that meets the C&K associate CGB membership requirements for the sole purpose of receiving the QKFS. An early childhood education and care service with an independent committee, but where the operation or parts of the operation is the direct responsibility of C&K at the request or with the consent of the independent committee. All employees, contractors, volunteers and the board of management of C&K central, C&K branch services, C&K college and its controlled entities. The term also includes personnel of C&K managed, affiliate and associate services where those services are required to comply with or do wholly adopt this C&K policy. Includes (but is not limited to) parents / guardians, C&K personnel, independent contractors, members, government partners, insurers, and the wider community. Chief Executive Officer Chief Finance and Information Officer Central Governing Body a body that has been approved by the Queensland Government to administer and manage the QKFS to approved kindergarten program providers. A specific service that offers an educational program delivered by a registered teacher with early childhood qualifications for a minimum of 15 hours per week, 40 weeks per year to children who turn 4 by June 30 in the year they attend. Under some circumstances children under 4 years but older than 3 years may be included. (Qld specific term). Parent / guardian The child s mother, father and / or court appointed individual / organisation granted legal parental rights / responsibilities in relation to the child. A person standing in the place of a parent of a child on a temporary basis is not a parent of the child. A parent of an Aboriginal child includes a person who, under Aboriginal tradition, is regarded as a parent of the child. A parent of a Torres Strait Islander child includes a person who, under Island custom, is regarded as a parent of the child.

2 Personnel of C&K managed, affiliate and associate services QKFS ACT Qld WH&S All services /C&K services C&K branch service EMT Associate Client ECA Legislation Associate CGB member BOC CCB CCB approved services C&K services DEEWR KFS UAP UN WA CCMS All employees, contractors, volunteers and the management committees of C&K managed, affiliate and associate services. Queensland Kindergarten Funding Scheme Australian Capital Territory Queensland Workplace Health and Safety Includes long day care, family day care, kindergarten, outside school hours care, vacation care, limited hours care, in home care and playgroups. An early childhood education and care service the operation of and employment of personnel for which is the direct responsibility of C&K. Executive Management Team An early childhood education and care service that meets the C&K associate CGB membership requirements for the purpose of receiving kindergarten funding Includes CGB members and any other individual / organisation in receipt of services from C&K Early Childhood Australia: a peak early childhood advocacy organisation Any state, territory or commonwealth legislation passed by parliament and in force An early childhood education and care service that meets the C&K associate CGB membership requirements for the sole purpose of receiving the KFS. Branch operations consultant Child Care Benefit Long day care, integrated care, outside school hours care, family day care and occasional care services Long day care, integrated, kindergarten, outside school hours, vacation, occasional, limited hours, family day care and / or in home care service. Department of Education, Employment and Workplace Relations Kindergarten Funding Scheme (Qld) Universal Access Program United Nations Western Australia Child Care Management System

3 Applications Authorised User Authorised Person ICT ITE Network Personal Equipment Systems Standard software Application software is system or network-level routines and programs designed by (and for) system users and customers. It supports specific business-oriented processes, jobs, or functions. It can be general in nature or specifically tailored to a single or limited number of functions. Current members of the staff (whether on a permanent, temporary, contract or visiting basis), who are permitted access to the C&K Network, and who have been issued by the C&K IT Department with a password or other authentication, who are permitted to use information systems and access the C&K Network from computer terminals / laptops or mobile data devices. An authorised person is a person who has been formally delegated authority by the CEO, and is empowered to perform specified duties associated on behalf of C&K. Information Communication Technology Information Technology Equipment, for example: desktops, laptops, PDAs and printers A network is defined as two or more systems connected by a communication medium. It includes all elements (e.g., routers, switches, bridges, hubs, servers, firewalls, controllers, and other devices) that are used to transport information between systems. Personal equipment can be any device or machine that is not procured by C&K for business purposes. These devices may include, but are not limited to; mass storage devices, MP3 or other media playback devices, Cameras, PDA / smart phones, Laptops, desktops, foreign virtualised operating systems, printers and other peripheral devices. A system is an assembly of computer hardware (e.g., sub-networks, application servers, file servers, workstations, data, etc.) and application software configured for the purpose of processing, handling, storing, transmitting, and receiving data, which is used in a production or support environment to sustain specific applications and business organizations in their performance of tasks and business processes. Computer software that is supported and is correctly licensed by

4 C&K IT Non standard software Computer software that is purchased and loaded onto C&K technology that is not supported by C&K IT PC s Personal computers Data Plan / Data Pack A data plan or data pack is an add-on component to a mobile phone or PDA Call Plan, which specifically details the amount of data usage that the device is permitted to utilize. Exceeding the stated limit on a data plan or pack, generally incurs a premium data usage charge. Mobile phone / Mobile Device Also referred to as a mobile, cell, smartphone, they provide connection to a wireless communications network allowing voice calls, sms, mms (text / image) and messages. These devices often have the ability to access to the internet, and have facilities which allow information to be transmitted via various means. PDA Personal Digital Assistant Pool mobile A mobile phone held by a team manager that all team members can request access to for a specific period of time Data Tethering Tethering is connecting a phone or mobile device to a laptop or similar data device using wireless or a data cable, usually for the purpose of connecting to the Internet via the phone's wireless connection to the cellular network. Carriers usually charge higher fees for accessing the Internet via tethering, as opposed to accessing the internet on the phone itself. Information Intellectual property Corruption When mentioned separately, the term information can refer to personal / organisational information, images, and items deemed to be intellectual property Represents the property of your mind or intellect. It can be an invention, trade mark, original design or the practical application of a good idea Dishonest activity in which a director, executive, manager, employee or contractor of an entity acts contrary to the interests of the entity and abuses his / her position of trust in order to achieve some personal gain or advantage for him or herself or for another person or

5 entity. The concept of corruption can also involve corrupt conduct by the entity, or a person purporting to act on behalf of and in the interests of the entity, in order to secure some form of improper advantage for the entity either directly or indirectly. (Standards Australia AS , Fraud and Corruption Control). Fraud Suppliers Dishonest activity causing actual or potential financial loss to any person or entity including theft of moneys or other property by employees or persons external to the entity and where deception is used at the time, immediately before or immediately following the activity. This also includes the deliberate falsification, concealment, destruction or use of falsified documentation used or intended for use for a normal business purpose or the improper use of information or position for personal financial benefit. The theft of property belonging to an entity by a person or persons internal to the entity but where deception is not used is also considered fraud. (Standards Australia AS , Fraud and Corruption Control). Includes current, new and potential persons or entities that supply goods or services to C&K. A supplier may be distinguished from a contractor, or subcontractor, who commonly add specialised input to deliverables. Zero tolerance The application of laws, policies and / or penalties without exception, to even minor infringements, in order to reinforce overall importance and to enhance deterrence. Risk Effect of uncertainty on objectives (from ISO 31000:2009) The concept of risk has three elements: The perception that something could happen. The likelihood of something happening. The consequences if it does happen. Risk management Coordinated activities to direct and control an organisation in regard to risk Risk management framework Set of components that provide the foundations and organisational arrangements for designing, implementing, monitoring, reviewing and continually improving risk management throughout the organisation.

6 Bullying Repeated less favourable treatment of a person by another or others that may be considered unreasonable or inappropriate workplace behaviour. The behaviour can be physical, verbal or non-verbal. Discrimination May be direct or indirect, and involves: denying a person an opportunity or treating them less favourably because of their age, gender, gender identity, lawful sexual activity, relationship status, parental status, family responsibilities, pregnancy, breastfeeding, race, religion, impairment, political belief / activity, trade union activity, or association with someone with one or more of these attributes an action or policy that appears to treat everyone equally, having a discriminatory effect against people with particular attributes. Diversity Recognising and valuing the unique contribution people can make because of their individual background and different skills, experiences and perspectives. People differ not just on the basis of race and gender, but also other dimensions such as lifestyle, education, physical ability, age and family responsibility. FDC Family day care Harassment Any form of behaviour that is unwelcome and which offends, humiliates or intimidates a person. IHC Inclusion Victimisation Vilification Employee relations Talent management Grievance In home care Actively valuing a person or group s diversity and making them part of an organisation s success by providing opportunities for their full participation at every opportunity regardless of differences such as age, gender, physical or mental ability and culture or family responsibility. When an employee is treated less favourably for making a complaint or providing information as a witness. Conduct that incites hatred against, serious contempt for, or revulsion or severe ridicule of another person or group of people on the grounds of race, ethno-religious beliefs, HIV or AIDS, transgender or homosexuality. Employee Relations focuses on the importance of understanding and merging corporate, management and employee needs to increase efficiency, productivity and profitability A conscious and deliberate approach undertaken to attract, develop and retain people with the aptitudes and abilities to meet current and future organisational needs. Talent management involves individual and organisational development in response to a changing and complex operating environment. It includes the creation and maintenance of a supportive, people oriented organisation culture. A problem, concern or dispute related to services provided, work or the work environment, typically raised verbally, which is not able to be resolved through normal staff/staff or staff/management communication Complaint A written expression of concern, dissatisfaction or frustration with the

7 quality or delivery of service, a policy or procedure, or the conduct of another person

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