BUSINESS TERMS AND CONDITIONS FOR ISSUE AND USE OF CREDIT CARDS. Article 1 Basic Provisions

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1 BUSINESS TERMS AND CONDITIONS FOR ISSUE AND USE OF CREDIT CARDS Article 1 Basic Provisions 1. The present Business Terms and Conditions for Issue and Use of Credit Cards (hereinafter referred to as Business Terms and Conditions ) are the Business Terms and Conditions of UniCredit Bank Czech Republic and Slovakia, a.s., Želetavská 1525/1, Praha 4 - Michle, Company ID No.: , Register maintained by the Municipal Court in Prague, part: B, entry: 3608, organizational unit (branch of a foreign bank): UniCredit Bank Czech Republic and Slovakia, a.s., pobočka zahraničnej banky, Šancová 1/A, Bratislava, Company ID No.: , Register maintained by the District Court in Bratislava I, part: Po, entry: 2310/B (hereinafter referred to as the Bank ) and its clients or other persons, arising from issue and use of credit cards, in compliance with the applicable generally binding legal regulations of the Slovak Republic. 2. The present Business Terms and Conditions are an inseparable part and they are part of the contents of the Card Agreement concluded between the Bank and the client in relation with issue of a Credit Payment Card. The Card Holder represents that he has acquainted himself with the contents of these Business Terms and Conditions and the GBT&C, and agrees to the same and undertakes to comply with them. 3. If provisions of the present Business Terms and Conditions differ from provisions of the relevant Card Agreement, provisions of such Card Agreement shall prevail. 4. For the contractual relation arising between the Bank as creditor and Credit Line Holder as debtor in relation with disbursement and repayment of the Credit Line, also provisions of the General Business Terms and Conditions for Execution of Bank Deals (hereinafter referred to as GBT&C ) shall be used as appropriate, unless provided otherwise in the present Business Terms and Conditions. Article 2 Definitions of Basic Terms 1. Terms introduced in this Article, written in capital initial letters, used anywhere in the text of the present Business Terms and Conditions, in the Application for Issue of Credit Card or any documentation connected with the Application for Credit Card Issue and Card Agreement, shall have the meaning defined below in the present Business Terms and Conditions, regardless of the fact, whether they are mentioned in singular or plural, unless it is expressly excluded in the present Business Terms and Conditions or in the agreements. Authorized Payment Operation Shall mean a transaction authorized by the Card Holder entering PIN or signature or password, or CVC or CVV if executing a MOTO transaction or Internet transaction without presence of the payment card or by another contractually agreed method. In case of PayPass / PayWave Transaction, an Authorized Payment Operation shall mean a Transaction authorized by the Card Holder touching the Card to the contactless POS terminal. At the selected merchants (merchant type hotel, car rental company, yacht rental

2 company and other), also the additional increase of the transaction amount (max. to the amount of 15%) shall be considered as authorized operation; in such a case, the merchant is liable to prove the client has agreed with the increase in writing. Authorization Shall mean granting of payment card holder s consent with authorized payment operation performance, entering PIN or signature or password, or CVC or CVV in case a MOTO transaction or Internet transaction was executed without presence of the payment card or by another contractually agreed method. Authorization is irrevocable. Authentication of Transaction Shall mean the Bank's procedure at verification of safety elements (PIN or signature or password or CVC or CVV), used at authorization. Automated Teller Machine, or ATM shall mean the electronic device with automatic verification of a Card as well as data on its Holder, labeled with logo of the relevant international Card Company enabling the Card Holder to withdraw cash or other services through the Card using PIN code. Contactless Transaction Shall mean a payment at the Merchant under physical presence of the Card carried out by touching the Card to the POS terminal providing the PayPass/PayWave function. The Contactless Transaction is conditioned by the said function of the Card and of the POS terminal as offered by the Bank. The limit for Contactless Transaction shall be determined maximum to the amount of the Card s contactless limit. Client may ask the Bank to set this limit. Blocked Card Shall mean a Card, for which the authorization for use was suspended. Cash Advance Shall mean a transaction cash withdrawal through the Card on a Bank point of sale or at a merchant providing this kind of service. Pricelist Shall mean the Pricelist of Banking Services for citizens, and/or Pricelist of Banking Services for corporates, and/or Pricelist of Banking Services for entrepreneurs and/or Pricelist of Banking Services for private clients, disclosed in accordance with terms and conditions defined in GBT&C and updated at the time of the relevant Fee due date. The Pricelist is a part of the Card Agreement. CVC, CVV Shall mean the safety elements used for identification of a Card Holder in an environment without the payment card presence (MOTO and Internet), these are the last three digits on the Signature Strip of the payment card. Cycle Shall mean the repeating period between two consecutive Closing Dates. Due Date Shall mean the latest possible day in a month determined by the Bank when (inclusive) the Credit Line Holder is obliged to pay the Due Amount Installment. The Due Date for Credit Cards with 55-day interest-free period stated in the Confirmation shall be the 25 th (twenty-fifth) day following the Closing Date. The Due Date for other Credit Card shall be the 15 th (fifteenth) day following the Closing Date. If the Due Date falls on a day not being a Bank business day, the Credit Line Holder is obliged to pay the Due Amount Installment not later than on the Bank business day preceding the Due Date. The exact date of the Due Date is also determined in the Statement. Clearing Date Shall mean the day, when the Due Amount Installment was credited to the Installment Account based on data registered in the Statement. 2

3 Closing Date Shall mean the day to which the Bank shall calculate the Due Amount for the last Cycle (i.e. for the period since the previous Closing Date), prepare and then send the Statement to the Credit Line Holder; the Closing Date for Credit Cards with 55-day interest-free period stated in the Confirmation shall be the 25 th day of a calendar month. The Closing Date for other Credit Cards shall be the last day of a calendar month. Available Balance Shall mean the amount of funds, the Card Holder is authorized to use for executing Transactions by Card. The amount of Available Balance equals to the summary of amount of unexpended funds of the Credit Line and the amount of funds credited in favor of the Installment Account. Due Amount Shall mean the total amount of Transactions executed by Card/Cards and the relevant interests and any fees for the last Cycle. Due Amount shall be increased by the balance of unpaid sum from the previous periods. Supplementary Card Shall mean the card, which is issued by the Bank to the Supplementary Card Holder by request and with consent of the Credit Line Holder, who is a natural person, to the Card Account along with the Main Card, while disbursement of funds by the Supplementary Card is performed from the Main Card Credit Line. Additional Services Shall mean the services belonging to a Card, which may be utilized by the Card Holder, if he/she applies for such services and pays the relevant Fee (e.g. travel insurance, IAPA, etc.). Supplementary Card Holder Shall mean a natural person, whom the Bank, based on the Credit Line Holder's consent, shall issue a Card for execution of cashless payments for goods and services and cash withdrawals. If the present Business Terms and Conditions mention the term Card Holder, it shall include also the Credit Line Holder, unless expressly defined otherwise in the text. Card Holder Shall mean a natural person older than 15 years of age, in the name and surname of which the Bank shall issue a Card based on the Credit Line Holder's application, and who is authorized by the Credit Line Holder to use the Card for execution of individual Transactions on the account and responsibility of the Credit Line Holder. If the present Business Terms and Conditions mention the term Card Holder, it shall include also the Credit Line Holder, unless expressly defined otherwise in the text. Prepaid Card Holder Shall mean a Card Holder, who is a Prepaid Card Holder under the present Business Terms and Conditions. Credit Line Holder Shall mean the contractual debtor of the Bank, particularly a natural person nonentrepreneur and/or natural person entrepreneur and/or legal entity, who applied for issue of a Card for himself/herself or for a third person as a Card Holder, and who was provided with a Credit Line by the Bank. The term Credit Line Holder shall mean also the Credit Line Holder Consumer, unless provided otherwise. Credit Line Holder Consumer Shall mean the Credit Line Holder, who is a Consumer under special legal regulations. Password Shall mean the personal identification password of a Card Applicant, maximum 16 alphanumeric characters, chosen by the Card Applicant, by use of which he/she proves his/her identity at telephone communication with the Bank along with meeting other conditions. Cash Limit 3

4 Shall mean the maximum amount of finances, which may be used by each Card User executing cash Transactions during a particular period. Unless determined otherwise by the Bank or agreed otherwise with the Credit Line Holder, it shall apply that the Cash Limit available during the period of one calendar month corresponds with the amount of 25% of Credit Line. Gross negligence Shall mean the breach of liabilities by the Card Holder, listed in Article 3, Points 4.,6.,7., in Article 4, Points 4.,6.,9.,10, in Article 6 Point 2.,10. of the present Business Terms and Conditions. Imprinter shall mean the mechanic device located at a Merchant based on agreement with the relevant bank, enabling the Merchant to accept Payment Cards for cashless payments authorized by Card Holder's signature. Card Account Designated exclusively for clearing of individual Transactions performed by Card/Cards issued thereto, when drawing the Credit Line, including the interests, fees and payments of due amounts Installments performed by the Credit Line Holder. Credit Payment Card Shall mean the payment instrument issued by the Bank, whereto the Bank is providing a Credit Line, due on a monthly basis in installments (Credit Card) or one-off (Charge Card), as well as the Magna Credit Card, using of which the Card Holder together with the Bank contributes to charitable activity of the citizens association, Magna Children in Need. The Credit Payment Card enables the Card Holder to perform especially cashless payments for goods and services at Merchants, who accept Credit Bank Cards, cash withdrawal in ATMs, cash disbursement in other banks and exchange offices or even other operations permitted by the Bank. Credit Payment Cards enable to perform the above mentioned operations inland and/or abroad, in dependence from the Credit Payment Card type (hereinafter for all types jointly referred to as Card or also Credit Card ). Minimum Installment Shall mean 5% of the Due Amount, at least EUR The amount of the Minimum Installment shall be determined by the Bank as a percentage of the Due Amount or of the amount which the Credit Line Holder is obliged to pay the Bank once a month, however, not later than on the day determined as the Due Date. The Bank shall be entitled to unilaterally change the amount of the Minimum Installment whereof it shall inform the Client in the currently valid Business Terms and Conditions. In the case of a Charge Card, the Minimum Installment represents 100% of the Due Amount. The Bank shall notify the Client of the amount of compulsory minimum installment and its exact due date also by means of the Statement. MOTO- mail order/telephone order/transaction in the Internet environment Shall mean a transaction made on the basis of a telephone or written consent of the Card Holder or made by manually entering the Card number, expiry date and CVV or CVC without a physical presence of the Card. Reserve Card Shall mean the Card with limited validity, issued by the Bank to the Card Holder in case of loss, theft, damage or failed delivery of the original Card. Unauthorized Payment Operation Shall mean the payment operation, which does not meet any of the particulars of the authorized payment operation. Merchant Shall mean the entity accepting Cards as means of payment for execution of payment for delivery of goods or services. Renewed Card Card is issued upon expiry of the original Card with new validity date. Trademark Logo 4

5 Shall mean the logo of the MasterCard card company with indication of the MasterCard SecureCode and the VISA card company with indication Verified by VISA. PayPass / PayWawe (supplementation in the definition of contact-free technology in the BT&C) Shall mean a contact-free chip technology allowing cashless Transactions on POS terminals with applied contact-free chip technology. The transaction and its authorization are made by placing the Card to such a contactless POS terminal. In the case of payments lower than the limit determined by the Bank, it is not necessary to enter the PIN code. The limit for PayPass/PayWawe is EUR 20/per Transaction in the SR. The mentioned limit of the Contactless Transaction where no PIN Code entry is required may vary; it is denominated in local currency by the VISA or MasterCard card company for each country individually. The cumulative maximum daily limit for PayPass/PayWawe Transactions made by such a card without entering of the PIN Code is EUR 100. The Bank is entitled to determine and change the limit and conditions for renewal of the limit. For renewal of the limit for PayPass/Paywawe, a contact Transaction has to be authorized by the Card. PIN Code Shall mean the numerical code reported exclusively to the Card Holder, which enables his/her identification at Card use in electronic reading devices (in ATMs and in POS terminals). Fees Shall mean the fees determined in the Card Agreement, in other agreements, in the GBT&C and in the Pricelist, charged by the Bank according to the currently valid Pricelist, unless agreed otherwise between the Bank and Account Owner. POS terminal Shall mean an electronic device placed at the Merchant, which enables the Merchant to accept Credit Payment Cards for cashless payments authorized by PIN code or Card Holder's signature. Acknowledgement Shall mean an acknowledgement of Card Agreement and/or acknowledgement of acceptance of Application for Supplementary Card Issue. Acknowledgement is a part of the Card Agreement. Prepaid Card Shall mean the Card, for which no Credit Line was approved by the Bank. A Prepaid Card holder may be a person older than 15 years of age. Event of Default Shall mean any of the facts listed in Article 9, Point 6 of these Business Terms and Conditions. Complaints Procedure Shall mean the Bank regulation setting out the procedures of acceptance, registration and handling of complaints, which is the Bank entitled to modify and informs the Client changes thereof by Disclosure. The Complaints Procedure is a part of the Card Agreement. Complaints Protocol Shall mean the form, on which the Credit Line Holder or Card Holder submits a complaint of transaction executed by Card Due Amount Installment Shall mean a regular monthly installment of the drawn loan. The amount of individual monthly installments is optional. However, the Credit Line Holder is liable to pay the Due Amount Installment at least in the amount of the Minimum Installment. Installment Account Shall mean the Bank Account, in favor of which the Credit Line Holder shall pay, at the latest on the Due Date, cashless or cash, the Due Amount Installment, however at least in the amount of the Minimum Installment determined by the Bank. Transaction Shall mean any payment operation executed by Card. 5

6 UniTel Is the Bank service being provided by the Bank in form of the telephone line no (free line when calling within Slovak Republic) or telephone line no (when calling from abroad) for Card Holders or for applicants for Card issue, by means of which (a) guidance concerning the present Business Terms and Conditions is being provided and (b) a Card Holder is entitled to perform some actions connected with the Card towards the Bank (c) the Credit Line Holder is entitled to perform transfer of funds from the Card Account under the terms and conditions set out by the Bank. Credit Line Shall mean the maximum amount, up to which the Bank shall provide the Credit Line Holder with the revolving loan, which is registered on the relevant Card Account and which may be drawn using the Card. Statement Shall mean a report on clearing for the last finished Cycle, containing especially the written list of Transactions and Fees and interests. Card Agreement Shall mean an agreement in any form, on the basis of which originated or will originate between the Bank and the Credit Line Holder, who is a) Legal entity or natural person entrepreneur, contractual relationship concerning issue and use of Credit Cards and Credit Line, the contents of which is determined by the written agreement on issue and use of Credit Card concluded between the Bank and the Credit Line Holder, the present Business Terms and Conditions and GBT&C b) Natural person non-entrepreneur, the contents of which is determined by the contents of the Application, by the contents of the Acknowledgement of Card Agreement Conclusion, the present Business Terms and Conditions and GBT&C, origin of the Card Agreement is identical with the moment of Application approval. Cancelled Card Shall mean a Card, the validity of which was terminated by the Bank before expiry of the validity indicated thereon. Change Request shall mean a request, through which the Credit Line Holder can ask for: issue of a Reserve Card due to blocking or damage of the original Card; re-issue of PIN Code; cancellation of a Card; change of name on a Card; change of credit line amount; change of the way of sending statements; change of the way of Due Amount payment; SMS notification to a mobile telephone number; change of travel insurance; change of insurance of the ability to pay the loan and other. Application Shall mean Application for Issue of Credit Card and/or Application for Issue of Supplementary Card. Card Applicant Shall be: natural person or legal entity, submitting to the Bank proposal for contractual relationship conclusion in form of an Application. Unless agreed otherwise, the Card Applicant is at the same time the future Credit Line Holder. Article 3 Conditions of Card Issue 1. The Bank issues Cards based on Card Agreement or Application, in accordance with the generally binding legal regulations applicable in the territory of the Slovak Republic, in accordance with the GBT&C and in accordance with the present Business Terms and Conditions. 2. There is no legal entitlement for approval of an Application and for conclusion of Card Agreement with the Bank and the Bank is entitled to refuse approval of an Application without giving reasons. 6

7 3. The Bank considers the filling out and signing of Application by Card Applicant as proposal for Card Agreement conclusion, unless provided otherwise. 4. In the Application, Card Applicant is liable to submit correctly, truly and completely any and all identification data, namely including data of the individual Card Holders, which are necessary for issue and use of the Card. Card Applicant is responsible for the loss occurring to the Bank submitting false or inaccurate data. 5. Evaluating the Application, the Bank is entitled to verify the authenticity and contents of documents as well as any data submitted therein and to require also further information on the Card Applicant from other sources. Approving the Application, as well as anytime during the Card Agreement validity, the Bank is entitled to require from the Card Applicant or Credit Line Holder, demonstration of the amount of financial assets or references on his/her financial assets or other up-to-date documents as required by the Bank. 6. In the Application, Applicant is liable to choose a Password, which will serve for identification of the Card User at Card activation and subsequent telephone communication with the Bank via UniTel under the conditions listed in Article 9 herein. 7. Card Holder is liable to announce to the Bank the address, telephone number, fax number and electronic address (e.g. ), by means of which the Bank will communicate with the Bank Holder and without undue delay to inform the Bank about any changes of these data. In case the Card Holder shall not announce this information to the Bank, delivery and announcement executed to the last known address or to the last known telephone number, fax number or electronic address (e.g. ) shall be deemed properly executed. In case the Card Holder shall not perform this duty, the Bank may suspend, change or cancel the individual authorizations for execution of Transactions through Card, or may not renew and/or reissue the Card. 8. The Bank shall determine the Credit Line amount based on evaluation of the documents submitted by the Card Applicant. Evaluation shall be executed according to internal rules determined by the Bank. The Bank is entitled to revaluate creditworthiness of the Credit Line Holder and to change the Credit Line amount anytime during the Card Agreement validity. 9. The Bank is entitled to require security of a receivable originated by Credit Line drawing in the form agreed by contracting parties in dependence from the amount of granted Credit Line, particularly establishing pledge right or blocking (fixing) a deposit of money in favor of the Bank. If the Bank requires security of the Credit Line, the Card Applicant is liable to establish the required security prior to the material issue of the Card. 10. The Bank shall inform the Card Applicant about approval or refusal of the Application. In case of refusal, the Bank is not giving reasons. In case of approval of the Application, the Bank shall deliver the Acknowledgement of Card Agreement conclusion to the Card Holder, at the same time announcing the Credit Line amount determined by the Bank and binding for the Credit Line Holder, the interest rate amount and the Cash Limit, up to which the Card Holder is entitled to draw the Credit Line. The Card Holder is liable to observe the agreed Credit Line amount as well as Cash Limit; in case of breach of these obligations, he/she is liable for any losses caused to the Credit Line Holder and/or the Bank breaching them. 11. The Bank is entitled to propose an increase of Credit Line to the Credit Line Holder by telephone or in writing. In case the Credit Line Holder shall accept the Bank's proposal in the submitted way, the Bank shall permit drawing of the increased Credit Line, whereby the Card Agreement is modified. 12. Within automatic exchange, the Bank is entitled to make a different Card for the Card Holder due to termination of a particular Card type production, extension of the Card functionality or conversion to Cards with higher safety level. The Bank shall inform the Credit Line Holder about such fact without undue delay by means of Disclosure, to be able to acquaint with this information and eventually to refuse issue of a different Card. If 7

8 the Credit Line Holder fails to do it in the period specified by the Bank, it shall apply that he/she agrees with the Bank's procedure. Article 4 Takeover and Safekeeping of Card and PIN Code 1. The Bank enables the Card Holder to take over a Card along with Acknowledgement (a) by delivery to the Card Holder s postal address by mail, with the mail containing the Card being delivered separately from the mail containing the PIN Code, or (b) at the relevant Point of Sale in person along with the PIN Code. The delivery method is arranged between the Bank and the Card Holder in the Application. 2. If the Credit Line Holder applied to the Bank for Supplementary Card issue for Supplementary Card Holder, the Bank shall deliver such Card, upon approval of the application for Supplementary Card issue, directly to the Supplementary Card Holder along with the Acknowledgement. 3. In case the personal method of takeover at the Bank Point of Sale has been agreed, it applies that if the Card Holder shall not take over the Card within 2 months from the Card issue, the Bank may cancel such Card. 4. The Card Holder is responsible for eventual loss in the moment of takeover of the Card delivery and/or PIN code delivery. Taking over the delivery, the Card Holder is liable to check its intactness. If the delivery shows signs of damage, the Card Holder is liable to require confirmation of delivery damage from the carrier and inform the Bank about such fact immediately. 5. The Bank issues Cards always in the name of the Card Holder, who may be the Credit Line Holder and/or third person authorized by him/her. 6. Card is the possession of the Bank, it is non-transferable and the Card Holder is not authorized to grant consent for the Card to be used by other persons. The Bank is entitled to require returning of the Card during its validity or upon termination of its validity, even without giving reasons. 7. The Credit Line Holder is responsible for proper familiarization of the Card Holder with the present Business Terms and Conditions, particularly with the principles of safe Card use, in the time of takeover/delivery of the Card. 8. If the Credit Line Holder is a legal entity, the Card Holder shall take over the Card on behalf of the Credit Line Holder. 9. The Card Holder is liable to sign the Card manually immediately upon its takeover on the signature stripe on the back of the Card. According to the Card type, the Card Holder's signature serves for authorization of Transactions executed by the Card. Performance of this duty as well as eventual consequences of its non-performance is in charge of the Credit Line Holder. 10. Card Holder must not announce his/her PIN to any other person and is liable to destroy the delivery containing PIN code immediately upon acceptance of the delivery and familiarization therewith. The Card Holder is liable to provide for confidentiality of the PIN code, to prevent its disclosure to another person, not to record the PIN code in any form or to deposit it in any way. The Credit Line Holder is in full amount responsible for losses occurring to himself/herself and/or the Card Holder breaching the obligations imposed by the present Business Terms and Conditions. Article 5 Conditions for Loans 1. Based on Card Agreement, the Bank shall open a Card Account, where the Bank Receivable and the corresponding liability of the Credit Line Holder originating by the Credit Line drawing, shall be registered. 8

9 2. If the authorized Credit Line is exceeded, the Bank is entitled to block and/or cancel the Cards issued to the Card Account. 3. The Bank shall issue the Statement for Credit Line Holder, specifying the Minimum Installment and total Debit Amount from the Credit Line as of the Closing Date. Failure to deliver the Statement does not exempt the Credit Line Holder from the liability to pay the Minimum Installment. The Credit Line Holder may inquire for the Minimum Installment amount at the UniTel service, telephone number , telephone number for calls from abroad: or through other electronic banking services. 4. Unless provided otherwise in the Card Agreement, the Credit Line Holder undertakes to pay the Minimum Installment calculated as of the Closing Date always at the latest until the following Due Date, however, at the earliest after the Closing Date. 5. The Due Amount Installment is paid in time, if credited at the latest on the Due Date to the Installment Account listing the correct variable symbol, which is composed of the ten last digits of the Card number. The Credit Line Holder is entitled to clear the Due Amount by cash deposit or cashless transfer of funds from another account in favor of the Installment Account or SEPA Collection (hereinafter referred to as by collection ). The Due Amount Installment clearing through postal order is not permitted. 6. If the Due Date falls on a day, which is not a Bank business day, the Credit Line Holder is liable to pay the Due Amount Installment at the latest on the previous Bank business day before the Due Date. 7. In case the Credit Line Holder applies for Due Amount repayment in form of collection order, he/she is obliged to ensure sufficient funds necessary for Due Amount Installment collection on his/her current Account, whereto he/she has provided the Bank with the SEPA Collection Agreement (collection account) in the Application. In case of clearing the Due Amount Installment in form of collection, the Credit Line Holder's monetary obligations are due cashless to the debit of the current Account (collection account) without any further instruction of the Credit Line Holder, in the first order of his/her payments. The Bank is entitled to execute collection of the Due Amount Installment from the current Account. The Bank will not execute partial clearing of the Due Amount Installment in form of collection (e.g. due to lack of funds on current Account collection account). For the collection to be executed, the Credit Line Holder must provide sufficient funds on his/her Current Account by 7:00 AM on the Due Date. 8. Upon payment of the Due Amount Installment, the Bank shall renew the Credit Line on the day when the Due Amount Installment will be credited, however, not later than on the next business day after the day of crediting to the Installment Account, namely up to the amount of the agreed Credit Line reduced by the unpaid Due Amount and by the Transactions and Fees processed in the period between the Closing Date and the payment day. 9. For drawing of funds from the Credit Line, the Credit Line Holder undertakes to pay interests to the Bank determined under the Interest Rate Disclosed by the Bank. The Bank is entitled, due to changes of the Bank s business policy or further to development of the legal environment or based on changes on the money and capital market or based on changes on the banking market, to change the Interest Rate unilaterally, wherewith the Card Holder expresses his/her consent. The Bank shall inform the Card Holder by Disclosure on any change of Interest Rate for determination of interests and default interests, A Credit Line Holder Consumer is entitled to withdraw from the Card Agreement in case of any change of the Interest Rate. Written withdrawal from the Card Agreement must be delivered to the Bank in form of registered mail delivery at the latest on the day preceding the day when the change of Interest Rate becomes efficient. If the Credit Line Holder Consumer shall not withdraw from the Card Agreement in the period listed in previous sentence herein, it shall be deemed he/she agrees with the relevant change of Interest Rate and is bound therewith. 10. The Bank performs interests calculation on the Closing Date as follows: 9

10 a) In case the full Due Amount is cleared at the latest on the Due Date, the Bank shall not charge any interest, b) In case an amount lower than the Due Amount and equal or higher than the specified Minimum Installment is cleared at the latest on the Due Date, the Bank shall charge an interest from the unpaid Due Amount from the Due Date until the next clearing, c) In case an amount lower than the specified Minimum Installment is cleared at the latest on the Due Date, the Bank shall charge default interest from the amount equal to the difference of the Minimum Installment and the actually paid sum, namely for the period from the Due Date until the Minimum Installment clearing date, d) In case the Credit Line Holder shall not clear the Due Amount Installment at all, the Bank shall charge default interest from the amount equal to the Minimum Installment, namely for the period from the Due Date until the Minimum Installment clearing date. 11. In case a higher sum than the Due Amount is paid, the Bank shall not apply interest for the Card Account credit balance. 12. Credit Line Holder gives consent to the Bank that in case of non-clearing of the Due Amount properly and on time, the Bank shall debit funds up to the Due Amount or a part thereof from any of his/her Accounts kept by the Bank (Bank's collection right). 13. Unless determined otherwise by the Bank, the accessories of the Bank's receivable shall be primarily set off against the Credit Line Holder's receivables and the principal only thereafter. The Bank is entitled to include also such mutual receivables, which are not yet mature or are out-of-date, as well as receivables, which may not be filed with the court. 14. If the setting off is performed against Credit Line Holder's Deposit or receivable in another currency than the Credit Line Currency, the foreign exchange buy rate of the Credit Line Holder's receivable currency declared by the Bank shall be used for currency conversion of the Credit Line Holder's receivable. Provisions of the Card Agreement, regarding payment of monetary obligations of the Credit Line Holder from any of his/her Accounts and other satisfaction of Bank Receivables to the debit of the collection account or receivables of the Credit Line Holder, shall amend or modify the Agreement or other similar contract as appropriate and take precedence over arrangements therein, Utilization of provision of 361 of the Commercial Code is excluded. 15. The Prepaid Card Holder undertakes to pay to the Bank immediately the funds drawn over the limit of the Card Account Available Balance. In case the Prepaid Card Holder shall not clear the funds drawn over the limit of the Card Account Available Balance, the bank is entitled to apply default interest to the relevant due amount. 16. The following estimates have been used to calculate annual percentage rate: Total amount of Credit Line shall be deemed drawn immediately and in full amount by the most common type of funds drawdown mechanism. Credit line shall be repaid in twelve identical installments on a monthly basis within a single year. The required credit line shall be deemed the maximum Credit Line amount. Article 6 Use of Card 1. The Card Holder shall be entitled to use the card during the period of its validity only. Validity of the Card shall expire on the last day of the month of the year specified on the Card. After expiration of its validity, the Card Holder shall be obligated to return the Card to the Bank immediately. The Credit Line Holder shall be responsible for returning all the Cards issued to the Card Account to the Bank regardless to whom the card was issued and who used it. An automatically Renewed Card shall be issued by the Bank. The automatically Renewed Card shall not be issued by the Bank if the Credit Line Holder notifies the Bank that he/she is not interested in the Renewed Card six weeks before expiration of validity thereof at the latest. The Bank shall at its own discretion be authorized to refuse to issue the Renewed Card for the Card Holder, about the fact of 10

11 which the Bank shall inform the Card Holder and the Credit Line Holder in writing or by telephone. 2. Card Holder is liable to observe any and all necessary measures to prevent misuse of the Card, especially to keep the Card in a safe place separately from personal documents, identity papers and to protect it from mechanical damage and effects of any influence due to which the record on the Card s magnetic stripe might be destroyed. Card Holder is responsible for the way of submitting the Card to a Merchant at payment for goods and services, especially, as the case may be, prevent from losing visual control over the Card; Credit Line Holder fully responsible for any losses occurred to the Credit Line Holder and/or the Bank breaching the above listed obligations by the Card Holder. 3. In case of Card damage, the Card Holder is liable, without undue delay, to announce this fact to the Bank and to return the damaged Card to the Bank. Based on a written or telephone request of the Card Holder or Credit Line Holder, the Bank is entitled to issue a Reserve Card at its own discretion. The Credit Line Holder is fully responsible for any losses occurred to the Credit Line Holder and/or the Bank breaching the above listed obligations by the Card Holder. 4. In case an incorrect PIN code is entered more than three times during one day at a Card Transaction, the Card functionality is automatically provisionally restricted (presumption of Card misuse. In case this last Transaction is executed in an ATM, the Card shall be stopped by the ATM. 5. If the Card is stopped by the ATM at the Bank point of sale or another bank, the Card Holder may pick it up in the time specified by the Bank. 6. If the Card is stopped by the ATM due to Card blocking, the Bank as well as any other bank shall not release the Card. If the Card is stopped by an ATM abroad, the Card Holder takes due note that the stopping institution is liable to discard the Card under the rules of card companies. 7. The Bank may suspend, change or cancel individual authorizations for execution of Transactions by Cards. At the same time, the Bank is entitled to exclude some kinds of Transactions executed by Cards, while the Bank shall announce its decision to the Card Holder, Credit Line Holder or other affected persons (e.g. Merchants) or Disclose such decision. 8. In case of cashless Transactions, the Card Holder is entitled to dispose of the Credit Line funds through the Card only up to the amount of the permitted Credit Line or in case of cash Transactions up to the Cash Limit. 9. Using the Card for cash withdrawal in ATMs, the Card Holder shall authorize the Transaction entering PIN code. n case of Cash Advance at Payoff premises, the Card Holder is liable to submit also his/her valid identity proof along with the card. In case of cashless payment for goods and services at Merchants, the Card Holder shall authorize the Transaction in dependence from the Card type either entering the PIN code or signing the voucher of executed Transaction in compliance with the signature specimen on the Card. By authorization according to the previous sentence, the Card Holder verifies the contents and amount of Transaction executed by Card. 10. Card Holder may execute Transactions through Internet only in such Internet sites, which are identified with the Trademark Logo, certified and secured by the so called 3D Secure Code unique password for execution of safe internet transactions. Card Holder takes into account that in case of Transaction execution of a web site not identified with the Trademark Logo, his/her Card data may be misused. 11. Upon request of a Merchant accepting Cards at cashless payments for goods and services, the Card Holder is liable to submit a valid identity proof for the purpose of his/her identification. The Card Holder takes into account that the Merchant is entitled to stop a Blocked, Cancelled or invalid Card. 12. The Bank is not responsible for any loss caused to the Card Holder by Merchant s refusal to accept a Card. The Bank is not responsible for the scope and quality of goods and services paid by the Card. 11

12 13. At cash withdrawal from ATM, in case the Card Holder will not be given required cash despite the fact that the Transaction was not refused, or the ATM has stopped the Card, the Card Holder is liable to announce this fact without undue delay to the relevant bank operating the ATM or to the Bank. 14. A credit card applicant natural person non-entrepreneur may request, through the Card Balance Transfer (CBT) service, from the Bank refinancing of credit granted through a credit card by another bank or non-bank lender entity being the user of the Non-Bank Register of Client Information (NRKI) (hereinafter referred to as another bank ). Based on the Card Agreement, the Bank shall transfer the requested volume of funds from the granted Credit Line to the account used for payment of outstanding amount from the credit granted through a credit card by another bank, specified in the submitted statement of the credit card issued by another bank. 15. In case of purchasing Additional Services, e.g. Card insurance, such legal relation is governed by terms and conditions of a separate agreement concluded between the Bank, Card Holder and the entity providing the relevant additional service. 16. In the interest of increasing safety of Transactions executed with Cards and in the interest of decreasing risk connected with its use and with Credit Line repayment, the Bank may offer to the Credit Line Holder, in accordance with the separate regulations, intermediation of insurance policy conclusion for the purpose of coverage of a selected risk with an insurance company as preferred by the Bank, anytime after the Card is issued. 17. The Card Applicant may ask the Bank for transfer of funds from the granted Credit Line to an account in the Bank or another bank in the territory of the Slovak Republic through the Unitel service or the Online Banking Limit for transfer of funds shall be, in this case, no more than 30% of the Credit Line granted by the Bank within one Cycle. Based on the Card Agreement, the Bank shall transfer the requested volume of funds for the Credit Line Holder from the granted Credit Line to the account specified by him/her. Article 7 Clearing of Transactions 1. The Bank shall clear any Transactions executed by Cards to the debit of the Card Account, namely at the latest in the period determined by the Bank according to business practice upon obtaining necessary information. For the period from Transaction realization until its clearing, the available Credit Line amount is decreased by the amount of such Transaction. 2. Any cash and cashless international Transactions executed by Cards are recalculated by the reference rate of card companies to the clearing currency EUR, while the Reference Rate is displayed in the Statement. Every transaction in the statement and the related fee has an identical reference number. 3. Exchange-rate differences originating due to different rates on the day of Transaction execution and day of Transaction clearing shall be cleared to the Credit Line Holder's debit or credit. 4. On the Closing Date, the Bank is entitled to clear to the debit of the Card Account the interests and Fees as well as any eventual costs, losses occurring to the Bank in relation with use of Cards issued to the relevant Card Account and especially due to failure to observe or breach of the Card Holder's obligations resulting from the present Business Terms and Conditions. 5. The Bank informs the Credit Line Holder about executed and cleared Transactions in a Statement, particularly on a monthly basis in electronic or printed form, always after the Closing Date. The Bank shall not post the Statement upon declaration of early Credit Line maturity and in case no operations were executed on the Card Account and at the same time the Client's Due Amount is zero. 12

13 6. Statement contains mainly the following data: a) Card Holder's identification, b) Type of Card, c) Date of processing of Statement and Due Amount due date, d) Mandatory Minimum Installment amount, e) Total Due Amount equal to the summary of: ea). Funds drawn from Credit Line, eb). Interests and Fees, and ec). Funds drawn over the scope of Available Balance (unauthorized overdraft); f) Minimum Installment Due Date; g) Identification of individual Transactions executed in the last Cycle with details (date and place, original Transaction amount); h) Opening balance and closing balance on Card Account upon clearing of all Transactions listed in the statement; i) Number of Installment Account, in favor of which the Due Amount or the Minimum Installment is being paid; and the variable symbol for payment identification; j) The amount of the collected sum; k) Abbreviated Card number. Article 8 Complaints 1. Credit Line Holder is liable to check all cleared Transactions upon obtaining the Card Account Statement. If, upon consistent check of the statement, the Credit Line Holder shall declare any of the Transactions as unauthorized or incorrectly executed, he is liable, without undue delay, to submit to the Bank a written complaint of the relevant Transaction. The Bank shall recommend to the Card Holder, due to possible misuse of a Card, to announce loss /theft of the Card immediately upon discovery of the event, to the authority active in criminal proceeding. In case a loss occurs to the Card Holder from the Card misuse, the Bank is entitled, under the complaints procedure, to require from the Card Holder submitting a record from the police on reporting loss / theft of the Card and the complaint lodged by the Client. 2. Filing a complaint, the Credit Line Holder is liable to provide any information about the claimed Transaction, which may help the Bank to solve the complaint as soon as possible. In case he/she declares not to have executed the payment operation, he/she shall state this fact in the Complaints Protocol and confirm by own signature. In case of Unauthorized Payment Operation, the Credit Line Holder shall submit to the Bank, along with the Complaints Protocol, also the signed declaration on word of honor on not having executed the Transaction nor giving consent therewith, at the same time, he/she is liable to hand the Card over to the Bank materially. 3. Terms and Conditions of filing complaints, procedures of solving complaints and deadlines for solving complaints are governed by the Complaints Procedure, which is Disclosed by the Bank. The Credit Line Holder Consumer may file a complaint at any of the Bank Outlets. 4. Solving the complaints of posted Transactions, the Bank shall follow the generally binding legal regulations valid in the territory of the Slovak Republic, binding regulations of card companies for solving problematic Card Transactions. 5. The Bank is entitled, within its authority, to execute further verification of the complaint; the Bank shall inform the Credit Line Holder on the method of complaint solving within the deadline determined by the Complaints Procedure. 13

14 6. The Bank shall not approve as legitimate a complaint of Transaction, designated by the Card Holder as unauthorized, especially if: a) Card Holder committed Gross Negligence, or b) Transaction was authenticated, or c) Transaction for goods and services was executed based on a telephone, fax, internet or mail order, which was executed on an accounts voucher without signature or without using PIN code; in such a case, the Card Holder or Account Owner may not apply complaint of the Transaction towards the Bank. Such complaint may be applied by the Card Holder only directly at the Merchant, through which the relevant Transaction had been realized. 7. Credit Line Holder Consumer shall stand the loss up to the amount of EUR 100, which is connected with Unauthorized Payment Operation and which is caused using a lost or stolen Card or misuse of a Card by an unauthorized person due to negligence of the Card Holder at safekeeping of the safety elements, unless provided otherwise in other provisions of the present Business Terms and Conditions. The first sentence of this point shall not apply, if the Credit Line Holder is not a consumer under separate regulations. The Credit Line Holder, who is not a consumer, shall stand such loss in full amount. 8. Card Holder shall stand any losses connected with Unauthorized Payment Operations, if these were caused by his/her fraudulent action, intentional failure to perform one or several duties under the present Business Terms and Conditions or failure to perform one or several duties under the present Business Terms and Conditions due to his/her Gross Negligence. In such a case, the provision of the previous point shall not apply. 9. If the Credit Line Holder shall not file complaint towards the Bank in the deadline specified by the Bank's Complaints Procedure, it is supposed that he/she agrees with the executed Transactions and data listed in the Card Account Statement and his/her entitlements for compensation of eventually occurred loss shall expire. 10. The Bank is not responsible, if a Merchant, bank, exchange office, ATM or another person or institution rejects to execute a Transaction by Card, and holds no responsibility for any loss occurring to the Card Holder by the circumstances caused by the influence of force majeure. Article 9 Loss, Theft, Blocking of Card, Early Credit Line Maturity 1. Card Holder is liable to announce to the Bank, without undue delay, any loss, theft as well as justified suspicion of Card misuse, particularly in person at any Point of Sale or by telephone through UniTel service on the Bank business days, tel.: , from abroad tel.: or through the relevant authorization center (First Data Slovakia, s.r.o.) by telephone, tel: or fax, tel.: Personal announcement is deemed such announcement, about which a record is written out in the Bank. 2. Announcing a loss, theft or justified suspicion of Card misuse, the Card Holder is liable to submit data, according to which the given Card may be identified, i.e. name and surname of its Holder in the same wording as indicated on the Card, Card number and Password. At the same time, the Client is liable to provide the Bank with information concerning the loss, theft of the Card, or suggesting the possibility of Card misuse. 3. In case of Card theft, the Card Holder is liable to announce the theft to the relevant police authority and require record of the theft report. Card Holder is liable to provide the Bank with any available information on the Card loss, theft or misuse circumstances. 4. The Bank is entitled to block the Card by its own discretion also based on request of a third person, supposing this person shall present a credible reason for the Card blocking 14

15 to the Bank. In such a case, the Bank is not responsible for unauthorized Card blocking and for eventual losses occurring to the Credit Line Holder or Card Holder. 5. If the announcement under Point 1 herein was filed by the Card Holder, the Bank shall issue a Reserve Card for him/her with the validity of the original blocked Card, supposing there was no breach of the present Business Terms and Conditions by the Card Holder and the Card Holder shall not refuse issue of the Reserve Card at the Card blocking. For issue of the Reserve Card, the Bank is entitled to charge a fee under the applicable Pricelist. The Bank shall send a new PIN code to the Reserve Card. 6. The Bank is entitled to block a Card or all Cards issued to a Card Account, even without the Credit Line Holder's or Card Holder's request, particularly due to reasons related with: a) Card safety b) Due to suspicion of unauthorized or fraudulent use c) Due to increase of the financial insolvency risk, or if the Transaction executed by Card causes exceeding of the Credit Line or authorized Cash Limit for the Card Use, d) If the Credit Line Holder gets into default with performing his/her due monetary obligation towards the Bank resulting from the Card Agreement or any other agreement concluded with the Bank or is in default with performance of monetary obligations towards any other creditors, or shall breach his/her declaration or other obligations towards the Bank under the present Business Terms and Conditions or the Card Agreement, e) If the Bank has learned, in a trustworthy way, on bankruptcy petition or proposal for restructuring permit for the Credit Line Holder's assets or on entry of the Credit Line Holder in bankruptcy or on conduct of execution proceedings for the Credit Line Holder's assets, f) If the Bank has learned, in a trustworthy way, on the fact that a considerable deterioration occurred in the Credit Holder's property relations (e.g. start of execution proceedings), g) If the Credit Line Holder or Card Holder provided the Bank with incorrect information, including data on special relation to the Bank under separate regulations, or has mislead the Bank providing incorrect data, failing to provide data or another way influencing the Bank's decision on issue of the Card or approval of the Credit Line, h) If the Credit Line Holder becomes insolvent or declares or admits that he/she is not able to settle any monetary obligation towards the Bank in its due date, i) If the bank lodged a complaint against the Credit Line Holder, if he/she was arrested or entered execution of a sentence of imprisonment, j) If the Credit Line Holder natural person died or was declared dead and at the same time no other agreement occurred between the Bank and the heirs without undue delay, k) If the Bank's receivable security deteriorates (if established) and the Credit Line Holder shall not adequately complement the collateral at the Bank's request or shall not observe his/her due obligation towards the Bank in the specified deadline. Situations listed herein shall be considered as breach of the Card Agreement. In case the Credit Line Holder is not a consumer under separate legal regulations, the Bank shall charge him/her a fee for the information on Card blocking under the applicable Pricelist. 7. If some of the situations listed in Point 6 herein occurs, the Bank is entitled, at its own discretion: a) To cancel the Card and thereby to disable its use permanently, or b) To decrease or cancel the approved Credit Line, or c) To modify the Cash Limit for the given Card, or d) To denounce the Card Agreement, or e) To declare early (extraordinary) maturity of the Credit Line. 8. Declaring early (extraordinary) maturity of the Credit Line, the Credit Line Holder's payables become due before the due time arranged in the Card Agreement, particularly 15

16 on the day specified by the Bank in the written announcement of the Bank to the Credit Line Holder, declaring that due to some of the reasons listed above, it shall require oneoff settlement of the full Due Amount. 9. Credit Line Holder takes into accounts and agrees that the Bank shall, based on its own discretion and also without consent or application of the Credit Line Holder and/or Card Holder, place the Blocked Card to the so called stoplist and thus prevent its eventual misuse. 10. Unless agreed otherwise, upon blocking or canceling a Card, the bank is not liable to issue a Reserve Card to the Card Holder. 11. The Bank shall unblock the Card based on Credit Line Holder's written application, if the Card Holder asked for Card blocking. The Bank is not liable to comply with the request for cancellation of Card blocking, if it considers that the reason causing the Card blocking continues. Article 10 Responsibility for Loss 1. Credit Line Holder is liable to the Bank for any Bank's receivables originating in relation with Card use or in relation with its use by any Card Holder. 2. Credit Line Holder is responsible for the fact that any Transactions executed by the Card are in compliance with generally binding legal regulations applicable in the territory of the Slovak Republic. At the same time, the Credit Line Holder is responsible for use of the Card in compliance with generally binding legal regulations of the state, where the Card Holder has executed or wants to execute a Transaction by the Card. Article 11 Fees 1. Credit Line Holder is liable to pay to the Bank Fees for services connected with the card under the Pricelist valid on the day of execution of the charged operation and/or listed in the Card Agreement. 2. Unless agreed otherwise between the Credit Line Holder and the bank, the Fees are due as of the date listed in the Pricelist and if there is no such entry in the Pricelist, they are due on the day of execution of the charged operation. 3. The Bank is entitled to change and/or amend the Pricelist, particularly due to changes of the Bank's business policy or further to development of the legal environment or based on changes on the money and capital market or based on changes on the banking market. The Bank is liable to inform the Credit Line Holder on the change of Pricelist by Disclosure within the deadline determined by the relevant legal regulations before the change becomes efficient. The Credit Line Holder Consumer is entitled to withdraw from the Card Agreement in case of considerable increase of fees and items of the Pricelist; written withdrawal from the Card Agreement must be delivered to the Bank in form of registered mail delivery at the latest on the day preceding the day when the change of Pricelist becomes efficient. If the Credit Line Holder Consumer shall not withdraw from the Card Agreement in the period listed in previous sentence herein, it shall be deemed he/she agrees with the relevant change of Pricelist and is bound therewith. 4. Credit Line Holder declares to be aware of the fact that also other expenses may arise in relation with the Card Agreement, he/she will be liable to pay to third parties, and the amount of which is determined by the generally binding legal regulations or agreement of the Credit Line Holder with the third party. 16

17 Article 12 Special Obligations and Representations of Credit Line Holder 1. Signing the Card Agreement, the Credit Line Holder declares and assures the Bank that: a) He/she is fully capable of legal actions, b) Any documents submitted to the Bank in connection with entering the Card Agreement are authentic and true, c) No bankruptcy was declared or settlement was permitted for his/her assets, d) He/she is not in delay with meeting his/her obligations towards other creditors, e) There is no legal process or other judicial or administrative proceeding pending that might influence validity of the Card Agreement or ability of the Credit Line Holder to meet his/her obligations arising from the Card Agreement (e.g. proceedings on legal capability of the Credit Line Holder, enforcement of receivables by other creditors, execution proceedings, etc.), f) The Card Agreement was dully signed on behalf of the Credit Line Holder and establishes a valid and legally binding obligation for the Credit Line Holder enforceable in compliance with the terms and conditions of the Agreement, g) He/she is not a person with special relationship to the Bank under the relevant provisions of the Act on Banks. This representation shall be deemed true and repeated at every deal execution. The Credit Line Holder undertakes to inform the Bank, without undue delay, if a condition occurred, based on which he/she becomes a person with special relationship to the Bank based on the Act on Banks, taking into account the consequences of failure to inform about such condition determined by the Act on Banks, h) He/she is not a politically exposed person under the valid generally binding legal regulations. This representation shall be deemed true and repeated at every deal execution. The Debtor undertakes to inform the Bank, without undue delay, about every change of his/her data, due to which he/she shall become a politically exposed person. 2. Credit Line Holder declares to use for deals, consisting in performing obligations from the Card Agreement, exclusively the funds, which are his/her ownership and to execute these deals on his/her own account. At the same time, the Credit Line Holder declares that if funds which are ownership of another person should be used in a deal consisting in performance of obligations from the Card Agreement, or if such deal should be executed on another person s account, he/she shall submit a written declaration to the Bank, listing the name, surname, birth number or birth date and permanent residence address of a natural person or title, registered office and Company ID of a legal entity, if assigned, the ownership of which are these funds or on the account of whom such deal shall be executed. In such a case, the Credit Line Holder is liable to deliver to the Bank also a written agreement of the affected person, for the use of his/her funds for execution of a deal or execution of this deal on his/her account. 3. Credit Line Holder agrees that the Bank shall provide the banking information on Credit Line Holder's loan conditions to a third person providing for security. 4. Credit Line Holder is entitled to provide third person s personal data in the Bank's information system only in case he/she has a written irrevocable consent of such third person with provision and processing of his/her Personal Data to the Bank and entities listed in Point 4 herein. If the Credit Line Holder provides the Bank with Personal Data of a third person without written consent of the affected third person, he/she is liable to compensate the Bank for eventual damage occurring thereby. 5. Card Holder confirms to have been informed of his/her rights in the field of protection of rights of affected persons resulting from the Act on Personal Data Protection. 6. Card Holder agrees that the Bank and third persons, whom the Bank has provided with personal data, processed these personal data to the extent and for the purpose resulting 17

18 from their legal position and for the period of maximum 10 years from termination of the last contract relation with the Card Holder. 7. Credit Line Holder declares to the Bank to extend the limitation period for receivables and other rights of the Bank arising from the Card Agreement to the period of 10 years from the time it has firstly started to lapse. 8. Credit Line Holder declares to have acquainted with the Pricelist and to agree therewith. 9. The Bank is entitled to declare extraordinary maturity of the Credit Line, if the Card Holder cancels any of the consents granted herein or in the relevant article of the GBT&C, or if it turns out that data or representations of the Credit Line Holder listed in the application or Card Agreement are false, including the data on special relationship to the Bank under separate regulation. Article 13 Communication and Delivery 1. Delivery containing acknowledgement of Card Agreement conclusion shall be deemed delivered in the moment of its actual delivery to the Credit Line Holder. 2. Unless agreed otherwise, the Credit Line Holder or Card Holder may communicate with the Bank by telephone via UniTel. 3. In telephone communication, which is executed after efficient Card activation, the Credit Line Holder or Card Holder is liable to prove his/her identity entering the name, surname and birth number, the last four digits of the Card number, Password and to announce to the Bank also other data necessary for execution of the action required by the Card Holder. In case the calling person shall provide the Bank correctly with all data as listed in the previous sentence, the Bank is not liable to further examine, whether the calling person is the authorized Card Holder. The Bank is liable not to enable telephone communication in case of suspicion of misusing this service as well as after three unsuccessful attempts for verification of the Card Holder's identity. 4. Written form is required in case of the following legal actions of the Card Applicant or Card Holder towards the Bank: (a) Application (b) termination of Card Agreement, (c) Application of Credit Line Holder for cancellation of Supplementary Card, (d) Application for Credit Line increasing. 5. Other actions, except for the ones listed in the previous paragraph and except for those, which are excluded under generally binding legal regulations, the Card Holder is entitled to execute by telephone, under the condition of proving his/her identity in the agreed manner, especially but not limited to: (a) Application for Additional Services or cancellation thereof, (b) Application for change of Password, etc. 6. The Bank delivers any announcements and documents determined for the Card Holder to the correspondence address, he/she has submitted in the Application. The correspondence address must be located in the territory of the Slovak Republic. 7. The Credit Line Holder or Card Holder is liable to announce non-delivery of anticipated papers of any kind to the Bank without undue delay, particularly at the expiration of the period, in which the announcement should have been delivered by mail. The Bank is not responsible for eventual losses occurred by non-delivery of papers due to reasons not caused by the Bank. 8. Signing the Application, the Card Applicant gives his/her express consent with the fact that any communication between him/her and the Bank may be recorded on any data media or saved through technical tools enabling its recording, safekeeping and reproduction. Moreover, the Card Applicant or Card Holder agrees that the Bank, for its own needs, makes and archives copies of any records, documents and other materials submitted to the Bank by the Card Applicant or Card Holder, particularly in compliance with the Business Terms and Conditions and/or special legal regulations. The Card Applicant or Card Holder agrees that if necessary, the Bank is entitled to use these 18

19 records and copies as proper evidence in eventual disputes or in front of banking supervision authorities, in civil, criminal or administrative proceedings, etc. 9. Card Holder is liable to keep the Password in confidence. The Bank is not responsible for losses and damages caused by the Password misuse. Article 14 Additional Services 1. Credit Line Holder is entitled to use any Additional Services to the Card in compliance with the current offer of the Bank. The current offer of Additional Services to Cards is being Disclosed by the Bank. 2. Additional Services to Cards are provided under terms and conditions determined by the Bank and against a Fee. The amount of fees for Additional Services is determined by the Pricelist valid in the time of maturity of the given fee. 3. Non-payment of the Due Amount may be the reason for termination or suspension of the Additional Services provision. 4. Insurance to Card is always valid for 1 year. It is being renewed automatically, always on the day of Card issue anniversary. If the Card Holder is interested to cancel the insurance, he/she has to announce this fact to the Bank in writing or by telephone through UniTel. 5. Hereby, the Bank informs the Card Holder for the purposes of meeting obligations under the Act No. 186/2009 Coll. on Financial Intermediation and Financial Counseling ( Act ) that it is entered in the register kept by the National Bank of Slovakia in the list of The Bank executes financial intermediation in the sector of insurance or assurance based on agreements of nonexclusive nature with several insurance companies. 7. The National Bank of Slovakia performs supervision over execution of activities under this Act. Article 15 Termination of Contractual Relation 1. Card Agreement is being concluded for an indefinite period of time. Card Agreement validity may be terminated by agreement of the contracting parties or denouncement or another way under the present Business Terms and Conditions. 2. Unless provided otherwise in the Card Agreement, it may be cancelled in accordance with the conditions listed below: 2.1 Denouncement by the Credit Line Holder: a) Upon delivery of written denouncement without giving reason or delivery of request for Card cancellation with efficiency from the following Closing Date, while the Credit Line Holder is liable to deliver all Cards issued to the Card Account to the Bank and to pay the relevant fee under the Pricelist, or b) Upon delivery of written denouncement or request for Card cancellation with efficiency as of the day of its validity expiration, particularly maximum one month before its validity expiration, without charging the fee for Card cancellation; in such a case, the Bank shall cancel any Supplementary Cards issued to the Card Account as of the date of validity expiration of the Main Card, or c) Upon delivery of written denouncement or request for Card cancellation due to disagreement with a change of Business Terms and Conditions, Interest Rate or Pricelist, while the written denouncement must be delivered to the Bank at the latest in the deadline under Art. 5, point 9 and Art. 11 point 3 of the present Business Terms and Conditions In case the denouncement is delivered under the point a) and c), the Bank is entitled to block or cancel any Cards issued to the objective Card Account. 2.2 Denouncement by the Bank: 19

20 a) The Bank is entitled to denounce the Card Agreement in writing in cases set out under the present Business Terms and Conditions, as well as anytime in other cases due to reasons deserving special consideration or without giving reason. The period of notice is two months and it shall start to lapse on the first day of a calendar month following after delivery of the denouncement to the Credit Line Holder. Based on denouncement of the Card Agreement, the bank is entitled to cancel any Cards issued under such agreement, or b) The Bank may denounce the Card Agreement in writing with effect from the delivery date of the denouncement to the Credit Line Holder, in case the Card Holder has grossly breached the present Business Terms and Conditions, or if there are circumstances, due to which the Bank is entitled to declare premature Credit Line maturity under the present Business Terms and Conditions. 2.3 Death of the Credit Line Holder. In case a natural person is the Credit Line Holder, the Card Agreement expires on the Closing Date following after the date, when the Bank learns about the death of the Credit Line Holder. In such a case, the obligation to settle the unpaid Due Amount passes to the heirs. 3. Credit Line Holder may ask the Bank to cancel any Card issued under the relevant Card Agreement. On the day of delivery of this request to the Bank, the Card Holder loses the right to use the Card/Cards and the Bank is entitled to cancel the objective Card/Cards. The Card Holder is liable to deliver the Card/Cards to the Bank at the latest within 5 days from expiry of the Agreement; otherwise the Bank is entitled to block the undelivered Card/Cards. The Bank and the Credit Line Holder are liable to repay to the other contracting party any unsettled receivables including accessories, originating until termination of the contractual relation arising from the Card Agreement. In case these mutual receivables and obligations shall not be settled as of the day of Card Agreement expiry, they shall not cease to exist upon expiry of the Card Agreement. The Bank and the Credit Line Holder agree that until the moment of proper settlement of any receivables and obligations listed in the previous sentence herein, the provisions of the present Business Terms and Conditions and provisions of the Card Agreement stipulating mutual receivables of the Bank and the Credit Line Holder and repayment thereof, as well as any related provisions shall remain effective. 4. Credit Line Holder Consumer is entitled to withdraw from the Card Agreement without giving reasons, within 14 calendar days from the Card Agreement conclusion. Credit Line Holder Consumer is liable to pay to the Bank, without undue delay and at the latest within 30 calendar days after sending the written notice of withdrawal from the Card Agreement to the Bank, the principal and interest thereof, in amount pursuant to Provision of Art. 5., point 9. hereof, from the day, when the Credit Line started being drawn until the full repayment of the principal. In case of failure to observe this deadline, the Credit Line Holder Consumer is liable to pay to the Bank a default interest. Credit Line Holder Consumer is informed about the interest rate amount used to calculate default interest by Disclosure. In case an additional service (e.g. insurance) has been arranged along with the Card Agreement, the Additional Service Agreement shall cease to exist at the same time as withdrawal from the Card Agreement; the Bank shall inform the provider about termination of the Additional Service Agreement. 5. Upon expiry of the Card Agreement, also the right to use any Cards issued based on the relevant Card Agreement shall cease to exist. 6. If in case of expiration of the Card Agreement and upon settlement of all Bank's receivables originating in relation with the Card Agreement and use of the Card, the Card Account will show a credit balance, the Bank shall dispose of the funds according to the Credit Line Holder's instruction. The Credit Line Holder is entitled to ask for cashless transfer of funds to another account kept in a bank or branch office of a foreign bank in the territory of the Slovak Republic or cash payment. The Bank is entitled to decrease the transferred amount by the costs connected with the transfer. In case the Credit Line 20