The Dynamic and Secure Enterprise

Transcription

3 Forrester Research - Historical Snapshot Forrester Research is an independent technology research company that provides pragmatic and forward-thinking advice about technology s impact on business and consumers. Founded in 1983 by George Colony, FY2008 $241M Profitable since inception, double-digit revenue growth the last five years employees globally 350+ research professionals Over 2300 clients world-wide 75 of the Fortune 100 are clients 3 Entire contents 2009 Forrester Research, Inc. All rights reserved.

4 Agenda The outlook for IT spending in 2009 The Dynamic Enterprise: research findings Top security trends for 2009 The finance sector leading the way Recommendations 4 Entire contents 2009 Forrester Research, Inc. All rights reserved.

6 What is happening to IT spending? The US economy declined by 0.5% in Q3 2008, with economists projecting declines of 2.5% to 3.6% in US real GDP in Q and further declines in H Continued declines are in prospect for computer equipment in Q and H1 of 2009, with little or no growth in communications equipment and IT services. December 9, 2008 European IT market growth slows dramatically in While the US economy kept growing in the first half, growth in most European countries started slowing rapidly, with even slower growth projected for We expect growth to drop to 2% in Q4 2008, no growth in Q1 2009, and 4% in Q before starting to improve in the second half of September 24, Entire contents 2009 Forrester Research, Inc. All rights reserved.

7 Western and Central Europe IT purchases will grow by just 1% to 324 billion in 2009 Euros billions % % 0% 1% % IT services and outsourcing Software Communications equipment Computer equipment * 2009* 2010* *Forrester forecast 7 Entire contents 2009 Forrester Research, Inc. All rights reserved.

8 The result is an increase in network-centric IT initiatives that drive revenue or decrease costs Applications Internet Users Corporate network Server virtualization Remote backups New real-time applications New, dynamic content Data center consolidation! Major IT initiatives are stressing the network causing a decrease in performance and potential bottleneck between apps and users 8 Entire contents 2009 Forrester Research, Inc. All rights reserved.

10 The Dynamic Enterprise Survey In May 2008, Forrester Consulting conducted an online survey commissioned by Alcatel-Lucent Senior Business and IT Executives in North America and Western Europe were asked about new communications and collaboration tools, software and solutions to improve employee efficiency and to support business goals for innovation and competitiveness Verticals: Manufacturing, Retail & Wholesale Trade, Business Services, Media, Utilities and Telecommunications, Finance and Insurance, Government and Public Sector 10 Entire contents 2009 Forrester Research, Inc. All rights reserved.

11 Top Issues: Customer Service and Innovation Q1 Here is a list of some issues that enterprises face. For each, please rate the level of challenge for your organization on a scale of 1 to 5, where 1 = Not a challenge at all and 5 = Significant challenge. Average score The business must be able to respond more effectively to crisis situations 3.73 The business must close sales more quickly 3.20 The business must respond more rapidly by improving the efficiency of internal communications 3.65 The business must improve its customer service 3.86 Line of business must innovate to remain competitive (Not a challenge at all) (Significant challenge) Base: 155 Senior Business & IT Executives involved in the purchase of communications and collaboration equipment, software and services in large enterprises. North American and Western European Dynamic Enterprise Online Survey conducted by Forrester Consulting and commissioned by Alcatel-Lucent, May Entire contents 2009 Forrester Research, Inc. All rights reserved.

12 CEBP and Collaboration are priorities Q3 Many leading large enterprises have made the implementation of UC and collaboration a priority for Please score the following statements on a scale of 1 to 5, where 1 = strongly disagree, 2= disagree, 3 = neither disagree nor agree, 4 = agree and 5 = strongly agree. Implementing unified communications is a priority for my company 3.44 Integrating unified communications with business applications is a priority for my company 3.49 Implementing collaboration tools is a priority for my company 3.56 Implementing UC and collaboration tools on mobile devices is a priority for my company (Strongly disagree) (Strongly agree) Base: 155 Senior Business & IT Executives involved in the purchase of communications and collaboration equipment, software and services in large enterprises. North American and Western European Dynamic Enterprise Online Survey conducted by Forrester Consulting and commissioned by Alcatel-Lucent, May Entire contents 2009 Forrester Research, Inc. All rights reserved.

13 Mobile UC Improves Business Efficiency Q13 If mobile employees could have access from any mobile device to business applications and collaboration software, and could see the availability of teammates or point and click to start conference calls, what do you think would be the benefits? (multiple responses possible) Q14 If your sales staff could access details of a customer s order status or trouble ticket status using a mobile device on the way to a meeting with a client, how would this capability affect your customer service? It would allow them to respond faster It would allow them to effectively collaborate with peers 45% 65% It would improve the sales team s performance in winning business 13% It wouldn t make a difference 8% It would significantly improve the customer s experience 34% It would improve productivity 43% It would allow them to integrate directories None of the above 1% 15% It would somewhat improve the customer s experience 45% Base: 155 Senior Business & IT Executives involved in the purchase of communications and collaboration equipment, software and services in large enterprises. North American and Western European Dynamic Enterprise Online Survey conducted by Forrester Consulting and commissioned by Alcatel-Lucent, May Entire contents 2009 Forrester Research, Inc. All rights reserved.

14 UC must come with Security and SDKs Q18 For your unified communications and collaboration projects, how important it is to you that the solution vendor can also provide comprehensive security solutions? Q19 How important is it to you to buy unified communications and collaboration technology based on open standards with SOA-based interfaces and development toolkits that allows for simple integration with business applications? It would not make any difference to our decision 10% We prefer to buy security solutions from a specialist 6% It would be an advantage if the vendor also offers security solutions 31% We are not concerned about the security arrangements 2% It is essential that the vendor also offers security solutions 51% It is not important for us. 5% It is slightly important to us. 23% We have not considered this issue yet. 8% It is essential to us 17% It is very important to us. 47% Base: 155 Senior Business & IT Executives involved in the purchase of communications and collaboration equipment, software and services in large enterprises. North American and Western European Dynamic Enterprise Online Survey conducted by Forrester Consulting and commissioned by Alcatel-Lucent, May Entire contents 2009 Forrester Research, Inc. All rights reserved.

16 Current IT Security Budgets And Spending Plans December 2008 The State Of Enterprise IT Security: 2008 To 2009 Security will grow to 12.6% of IT Budgets in Entire contents 2009 Forrester Research, Inc. All rights reserved.

23 Finance Sector Security Issues: the same as every other sector, and then some! Focus on prevention of loss of client data whether by theft, accident or fraud (80% of loss is accidental) Increasing use of the Internet for client contact More mobile staff and home workers Employee rights management rogue traders! Innovation and efficiency as differentiators Governance, Risk, and Compliance are ever more vital GRC requires policies, process, automation and audits All of the above with budget constraints! 23 Entire contents 2009 Forrester Research, Inc. All rights reserved.

24 Top Finance Sector IT Security Projects in 2009 Hard Disk Encryption Data Leak Prevention Employee Rights Management Client Virtualization Network Access Control DLP and ERM are not just IT projects they impact the entire business 24 Entire contents 2009 Forrester Research, Inc. All rights reserved.

27 Recommendations to focus on today: You need to be ready for workstation virtualization and hard disk encryption. Think integrated appliances for web security, optimization and load balancing. Business Process Routing can help solve both process efficiency and rights management issues. 27 Entire contents 2009 Forrester Research, Inc. All rights reserved.