Honeoye Storage Corporation. Canandaigua New York Public Awareness Plan Part

Transcription

1 Honeoye Storage Corporation Canandaigua New York Public Awareness Plan Part June 19, 2006 Revision 2: April 29, 2008 Revision 3: May 16, 2008 Revision 4: September 28, 2012 Revision 5: November 26, 2012 Revision 6: January, 2014 Revision 7: September 2014 A Prepared by: Roach and Associates, Inc. Registered Professional Engineers 615 Washington Road Suite TL #7 Pittsburgh, PA UG 4

2 COMPANY POLICY ON PUBLIC AWARENESS The employees and management of Honeoye Storage Corporation are committed to conducting operations with the primary focus on protecting the safety of people living or working near its pipeline. To ensure this overriding priority, Honeoye will continually strive to provide information and better educate key partners in safety, including the general public, residents and property owners; places of congregation such as businesses, schools, hospitals, prisons, and other places where people gather; emergency responders; public officials, excavators and contractors; land developers; and New York 811/Dig Safely. MANAGEMENT STATEMENT OF SUPPORT Honeoye Storage Corporation fully supports the policies, goals and objectives of RP 1162 and has created this Pipeline Public Awareness Plan to fully comply with those recommended practices. As an organization, we are committed to providing safe, reliable energy, and for educating the people living and working near our pipelines of things they can do to contribute to their personal safety. We also are committed to providing resources, including funding, necessary for implementing and managing the plan. I have shared with our employees my expectation of their commitment to fulfilling our public awareness responsibilities as described in this document. Jim Smoot, Vice President/ Manager of Operations Scott F. Warnshouse, Superintendent 5

3 PUBLIC AWARENESS PLAN In Accordance with API RP 1162 CFR 49 Part Effective June 19, 2006 I. Purpose In accordance with the recommendations of API RP 1162 (1 st edition, December 2003), this Public Awareness Plan is intended to provide a framework to assess the unique attributes and characteristics of Honeoye Storage Corporation pipeline and facilities. Honeoye Storage Corporation incorporated its initial Public Awareness Plan into the Operating Procedures on June 19, The purpose of Honeoye Storage Corporation and of the following plan is to provide an educational program to enable customers, the public, appropriate government organizations and municipalities as well as persons engaged in excavation related activities to recognize a gas pipeline emergency in their community and to increase the role of pipelines in transporting energy. The program is designed to inform the public along pipeline routes and helps supplement HONEOYEs pipeline safety measures which could help to reduce pipeline emergencies and releases. Honeoye Storage Corporation pipeline facility is located in Canandaigua, New York and the plan will be administered at this location. Honeoye Storage is a unique gas storage field, storing gas ipn a depleted Medina sandstone production field that was converted to storage. HONEOYE has been in the gas storage business since HONEOYE s pipeline system is an interstate transmission pipeline that consists of 11 miles of 8 and 10 coated steel, and 19 miles of various diameter coated steel storage well gathering lines. Markers that conform to the Minimum Federal Code as per Section are used at all highway crossings, railroad crossings, and sufficient intervals to reduce the possibility of damage or interference. There is one compressor station, where the HONEOYE field office is located which is at the intersection of the transmission pipeline and the gathering system. All facilities are located in a mainly concentrated area. Additionally, with commitment and continued training, all HONEOYE employees and affected people will know how to respond to pipeline emergencies as well as understand responsibilities to help prevent pipeline damage. HONEOYE will use external support resources for any implementation or evaluation efforts. 6

4 Public Awareness Programs help the public understand the steps taken to prevent and respond to pipeline emergencies. An informed public can have a significant role in helping to prevent accidents that are caused by third party damage and right-of-way encroachment. The Public Awareness Plan (PAP) will be conducted in English and administered by Scott F. Warnshouse, Superintendent. However, all employees at HONEOYE are involved in the success of the Public Awareness Plan. Currently, English is the spoken language in the area of Honeoye operations. If a non-english speaking population becomes apparent in the HONEOYE area through its mailing list, HONEOYE will contact local election boards to determine what languages voting ballots are required to be provided in the communities HONEOYE serves and augment our message accordingly. HSC personnel have determined, from the US Census ( that 93.6 percent of the residents of Ontario County New York speak English as their first language. HSC operations are totally within Ontario County New York. Further HSC operates only within the Towns of Canandaigua (14424), Richmond (14471) and Bristol New York. The Census data, ( for said towns state that 96.2 percent of the residents of Canandaigua New York speak English as their first language, 97.7 percent of the residents of Richmond New York speak English as their first language and 98.9 percent of the residents of Bristol New York speak English as their first language. HSC operations are in the very rural areas of Ontario County. HSC personnel inspect and maintain the pipelines and wells within its area of operations on a regular basis. To the best of HSC s personnel s collective knowledge there is no non-english speaking residence in HSC s area of operations. Additionally, HONEOYE has no Clearinghouse deficiencies. The Plan will have the following components: Use of one-call systems prior to excavation and other damage prevention activities. HONEOYE will contact New York 811/Dig Safely prior to excavations and make excavators near its pipeline aware of New York 811/Dig Safely. Hazards associated with unintended releases from gas pipeline facilities HONEOYE will provide a very broad overview of potential hazards, their potential consequences 7

5 and the measures undertaken by HONEOYE to prevent or mitigate the risks from pipelines (including an overview of the industry's safety record). Additionally, HONEOYE will provide an overview of their preventative measures to help assure safety and prevent incidents. The scope of the hazard awareness and prevention message should be more detailed for the emergency responder audience than for other audiences, and should include how to obtain more specific information upon request from HONEOYE. Physical indications that a release may have occurred. Steps that will be taken in the event of a gas pipeline release Procedures for reporting an event Activities to advise affected public, emergency officials, local public officials, municipalities, school districts, businesses, as well as residents of the pipeline location Communications plan to include media which will be as comprehensive as necessary to reach the affected community in which HONEOYE transports gas. HONEOYE will use external support resources for any implementation or evaluation efforts. Identify target audiences through research and record information Ensure Message Types, Frequency of Message Delivery, and Delivery Methods for and to the target audiences are documented and updated regularly. Secondly, a Public Awareness Program is designed to meet the compliance with federal regulatory requirements found in 49 CFR Parts 192 and 195. HONEOYE will follow the general program recommendations of API RP 1162 and assess the unique attributes and characteristics of its pipeline and facilities. HSC operates and maintains approximately 11 miles of mainline pipeline (9.5 miles of 8 and 1.5 miles of 10 ), a 2,800 horsepower compressor station and a defined natural gas storage field all located within Ontario County New York in the Towns of Canandaigua, Bristol and Richmond. All facilities are included in HSC s Federal Energy Regulatory Commission (FERC) filings. The filings include maps indicating locations and statements regarding length, size, acreage, etc. Per HSC s Pipeline Integrity Management Plan (DOT 49 CFR Part 192 Subpart 0) the buffer area pertaining to HSC s 11 mile mainline was determined as follows: 8

6 Determining the Potential Impact Circle of HSC pipelines at the MAOP (1030 psig). Potential Impact Circle is a circle of which the radius is equal to the potential impact radius (PIR). PIR is determined by the formula r =.69 (sq. rt. of p * (d * d)). r radius of circle;. 69 factor for natural gas; p maximum allowable operating pressure; d pipe diameter. 10 pipeline = 221 feet and 8 pipeline = 177 feet. The Impact Circle will become the buffer area. Formula 10 pipe:.69( ) = =.69* = 221 Formula 8: pipe -.69( ) = =.69* = 177 HSC will use 221 feet for its 10 pipe as a potential impact and 177 feet for its 8 pipe as another impact circle. Please note that currently, HSC has no high consequence areas. However, the impact circle will derive where HSC will include as its buffer and the extent of its notifications used for identification of stakeholders which will be included in its contact lists. HSC s compressor station is located on 25 areas of land within the Town of Bristol New York. Said land is owned by HSC. The 25 areas provide an adequate buffer around the compressor station facilities and piping. HSC s storage field is located within the Towns of Bristol and Richmond in Ontario County New York. The field is approximately 6 ½ miles east to west and 3 ½ miles north to south. The location is defined and mapped in HSC s FERC filings including the field buffer area. The field is approximately 8,111 acres and the buffer area is approximately 4,000 acres. Note: HSC maintains leases on all acreage within the field and buffer area. HSC also maintains an ongoing program to determine property sales etc. within said area. 9

7 A. 49 CFR Parts and Public Education HONEOYE is required to establish a continuing education program to enable the public, appropriate government organizations, and persons engaged in excavation related activities to recognize a pipeline emergency and to report the emergency to HONEOYE or to a fire department, police or other appropriate government official. B. 49 CFR Parts and Emergency Response Liaison Activities - Requires HONEOYE to maintain a liaison with fire, police and other appropriate government officials in order to coordinate with them drills in the event of an actual emergency. C. 49 CFR Parts and Damage Prevention Pipeline operators are to carry out written programs to prevent damage to pipelines through excavation activities. 10

8 II. Description of Pipeline Infrastructure In order for the public to become acquainted with HONEOYEs pipeline, several classifications of pipeline infrastructure components will be discussed. Recognition between the differences of these systems provides HONEOYE flexibility based on the needs of stakeholders along a particular pipeline. A. Transmission Pipelines move large amounts of natural gas from the producing and/or refining locations to local outlets such as natural gas distribution systems. HONEOYE is a natural gas storage and gas gathering/transmission system. Classification includes: Interstate transmission pipeline B. Local Distribution Systems Local natural gas distribution companies receive natural gas at city gates and distribute it through distribution systems. The systems consist of mains which are usually located along or under city streets and smaller service lines that connect to the mains to further distribute natural gas service to the local end users (homes and businesses). HONEOYE has no local Distribution Systems. C. Gathering Systems Gathering pipelines link production areas for both crude oil and natural gas to central collection points. Some gathering systems include processing facilities. Some gathering systems are regulated by the Office of Pipeline Safety, U.S. Department of Transportation. Gathering systems connect to transmission pipelines for long distance transportation of natural gas to refinery centers and distribution centers respectively. HONEOYE is a natural gas storage field and gathering/transmission pipeline. HONEOYE is an independent natural gas storage field, storing gas in a depleted Medina sandstone production field that was converted to storage. HSC has been in the gas storage business since The HSC pipeline system consists of 11 miles of 8 inch and 10 inch coated steel interstate transmission pipeline, and 19 miles of various diameter coated steel storage well gathering lines. Markers that conform to the Minimum Federal Code as per Section ( ) are used at all highway crossings, railroad crossings, and sufficient intervals to reduce the possibility of damage or interference. There is one compressor station, where the HSC field office is located which is at the intersection of the transmission pipeline and the gathering system. All facilities are located in a mainly 11

9 concentrated rural area consisting of agricultural, residential, woodland, and recreational properties. The pipeline facilities are located in the bounds of 3 municipalities, 3 school districts, 1 county, and are served by 5 emergency agency first responder districts (b) 12

10 III. Definitions Baseline Public Awareness Program: General program recommendations set forth in the Recommended Practice 1162 that provide guidelines to HONEOYE in order to enhance Public Awareness Programs. Dig Safely: Dig Safely is a nationally recognized campaign that provides awareness and education to enhance safety, reduce underground facility damage and protect the environment. High Consequence Areas (HCAs): A high consequence area is a location that is specially defined in pipeline safety regulations as an area where pipeline releases could have greater consequences to health and safety or the environment. Pipeline safety regulations require a pipeline operator to take specific steps to ensure the integrity of a pipeline for which a release could affect an HCA and, thereby, the protection of the HCA. Highly Volatile Liquid (HVL): A highly volatile liquid, as defined in pipeline safety regulations, is a hazardous liquid that will form a vapor cloud when released to the atmosphere and has a vapor pressure exceeding 276kPa (40 psia) at 37.8 degrees C (100 degrees F). LCDs: Local Distribution Companies for natural gas NPMS: National Pipeline Mapping System One-Call Center: The role of the One-Call Center is to receive notifications of proposed excavations, identify possible conflicts with nearby facilities, process the information, and notify affected facility owners/operators Operator: All companies that operate pipelines that is within the scope of the Public Awareness Plan. For this Public Awareness Plan, HONEOYE is the Operator. Pipeline Right-of Way (ROW): a defined strip of land on which an operator has the rights to construct, operated, and/or maintains a pipeline. A ROW may be owned outright by the operator or an easement may be acquired for specific use of a ROW. Third-Party Damage: outside force damage to underground pipelines and other underground facilities that can occur during excavation activities. Advanced planning effective use of One-Call Systems, accurate locating and marking of underground facilities, and the use of safe digging practices can all be very effective in reducing third-party damage. Stakeholders: are the intended audiences for the public awareness plan. Stakeholders include affected public, emergency officials, excavators as well as affected municipalities school districts, businesses and residents, local public officials, and excavators. ULR Underground Facility Location Request 13

11 IV. Damage Prevention Program A. Summary The Damage Prevention Program describes HONEOYEs program for the prevention of damage to its underground facilities by other parties' excavation activities. In order for damage prevention, the public will be made aware of current and future programs occurring within HONEOYEs jurisdiction. The purposes and objectives of this program are to: 1) Reduce underground facility damage 2) Protect public safety; notify the public, public officials, emergency officials 3) Promote pipeline awareness 4) Emergency response preparedness 5) Emergency contacts (see Appendix D) 6) Introduce public to the One-Call system prior to excavation B. Objective 1. Raise awareness and increase understanding of the role of pipelines in transporting energy. An informed public along pipeline routes supplements HONEOYEs pipeline safety measures and contributes to the reduction in pipeline emergencies and releases and to ensure the safety of people living and/or working near HONEOYEs facilities/pipelines. 2. Provide public with an understanding that while pipeline accidents do occur, pipelines are relatively a safe mode of transportation, that HONEOYE will do in fact, undertake a variety of measures to prevent pipeline accidents, and pipeline operators anticipate and plan for management of accidents when and if they occur. 3. An informed public understands the role they play in helping to prevent accidents that are caused by third-party damage and ROW encroachment C. Prevention Response 1. In order to prevent pipeline facility damage, an excavator must make use of the ONE-CALL SYSTEMS Through awareness, one can reduce occurrences of pipeline emergencies and safe excavation practices in the use of a One-Call System (see Appendix C). a) One Call Systems provide: (1) Excavator s information about underground facility locations. The One 14

12 Call System is notified regarding underground facility location requests (ULR), then disseminates information and transmits the ULR's that affect a system to the appropriate filed location. (2) Compiled and maintained address lists of persons who normally engage in excavation activities within their coverage area. These lists are prepared and distributed to excavators as often as necessary. The information consists of the existence of the one call system and how an excavator can learn the location of underground facilities before excavation activities begin. (3) Maintained records on ULR's and compiled reports summarizing the system's operations. D. Receiving Excavation Notice 1. Excavation notification or ULR's may be received by any or all of the following methods: a) Telephone call from the party disturbing the earth b) HONEOYE s web site c) Mail from the party planning to excavate (1) All notifications received shall include the following information (a) Name of person giving notification (b) Name of party conducting excavation activities (c) Telephone number for contacting party (d) Location of the planned excavation activities (e) Date and time of commencement of excavation activities (f) Type and scope of excavation activities E. Determine Involvement 1. Operating personnel shall determine if any facilities are within the area of proposed earth disturbance. Facility involvement information can be obtained from maps, records or field investigations as required. a) Pipeline Markers Description of a pipeline marker, what it looks like, includes HONEOYE as operator and includes HONEOYEs telephone number. Marker does not include depth of pipeline or exact location; however, it may include size and pressure of pipeline. 15

13 b) Pipeline Mapping Level of detail provided on map will include the line size, product transported and approximate location of the pipeline (see Appendix G) F. Responding to Excavation Notification 1. Facilities Not Involved -- If no facilities are present, place a telephone call to the party making the ULR and so advise. Be sure to give the notification number of the message. Document the response by recording the following: a) The date and time call was placed b) Name of person making call c) Name of person receiving call d) Information given 2. Facilities Involved -- If facilities are present (see Appendix D for excavators), place a telephone call to the party making the ULR and so advise. If necessary, make arrangements to meet the party making the ULR to: a) Discuss all aspects of the planned activities and making schedules b) Establish lines of communication c) Point out the marking, either permanent or temporary, represents only the approximate horizontal position of the facilities and that the facilities should be exposed by hand excavation to verify their locations. Site visits will insure the integrity of the pipeline and may include follow up visits. d) Notify affected public (see Appendix A) of future activities in a timely manner. 3. Blasting Involved -- If blasting is planned, obtain the name and telephone number of the licensed blaster who will be conducting the blasting. Engineering will contact the blaster and obtain pertinent data needed to predict stresses in the pipeline. Notify affected public (see Appendix A) by the specific activity in a timely manner appropriate to the nature and extent of the activity. a) A procedure defining limitations, communications, etc., will be established with the blaster and the supervisor where the work is planned. Company personnel will document the response by recording: (1) The date and time call was placed (2) Name of person making call (3) Name of person receiving call (4) Person contacted at site, if applicable, and time and place of meeting 16

14 (5) Information given to the party either by phone call or in person (6) If temporary marking required (7) Notification number of the message G. Locating Facilities 1. If the pipeline facilities are within the proposed work area, the approximate horizontal location of the facilities shall be determined with a company approved pipeline locator. In order to view the pipeline maps, contact HONEOYEs personnel (Appendix D) or see Appendix G which indicates pipeline location. The depth shall also be determined by using a bar if the piping is bare steel. It must be exposed if it is coated steel or plastic. The facilities will be exposed under the supervision of HONEOYEs personnel prior to the actual crossing of the facilities. H. Standard Locating Marks 1. HONEOYE shall provide the public information in regard to the standard markings for line locations. The color yellow shall be used for three basic methods of marking locations: a) Paint markings b) Flags c) Stakes (1) Extent of Marking -- the extent and type of temporary marking provided will depend upon the nature and extent of the proposed earth disturbance. At a minimum, there shall be an identifying mark, either permanent or temporary, at or near the points where HONEOYEs facilities enter and exit the proposed area of work. All pipe bends in the work area shall also be marked. At least one of the identifying marks shall have information which includes: (a) The company name (b) Telephone number to call (c) The words WARNING: BURIED GAS PIPELINE I. Facility Inspection 1. No Blasting Involved -- If blasting will not be used in the proposed work area, onsite inspection during the work will depend upon the type of facility and actual involvement during the earth disturbance. If on-site inspection is warranted one or 17

15 more of the following types may be provided: a) Spot inspections before, during and after the completion of the earth disturbance. b) Full-time inspection during actual days of earth disturbance c) All inspections shall be documented by recording information which includes: (1) Date, time and location of inspection (2) Name of person conducting inspection (3) Summary of condition of facilities, including any irregularities discovered during the inspection (4) Names and titles of all persons contacted during the inspection (5) Any actions taken as a result of the inspection. 2. Blasting Involved -- In addition to the above inspection criteria, when blasting is involved, leakage surveys shall be conducted at the end of each blasting sequence for a distance considered adequate to insure the integrity of the facilities. These leakage surveys will not be conducted until the blaster declares the blast area is safe. a) Adequate records of each survey shall be kept to insure compliance with this procedure. J. Description of One-Call System 1. The ONE-CALL SYSTEM receives notification prior to any excavation or any other activities which may damage underground utility service, or interrupt services. Notification is intended to reduce the risk of injury to excavators and the public. 18

16 A. Summary or Purpose The purpose of an emergency plan is to: 1. Enhance public safety 2. Decrease third party damage 3. Improve performance V. Emergency Plan 4. Enhance emergency response coordination 5. Improve relationships with affected public 6. Provide less resistance to pipeline activities 7. Preserve ROW encroachment 8. Improve HONEOYEs reputation B. Overview 1. The Emergency Plan section contains procedures to be followed in the event of an emergency. An emergency exists whenever extraordinary measures must be used to protect the public from an actual or potential hazard to life or property. The affected public includes landowners, residents, schools, businesses, municipalities or various places where people may congregate (see Appendix A and Appendix B). Communicating periodically (annually) with local emergency officials is an important aspect of emergency preparedness. The area of concern for an emergency is 220 on either side of the HONEOYE pipeline. HONEOYE will select a 220 location in the area of concern and verify that the affected stakeholder audience group has been identified through documentation. Ontario County tax maps are attached for review of locations. Ontario County tax maps are scales for review of HSC s pipeline and storage facility. The maps are kept on file for five (5) years. 2. HSC has written and adopted an Emergency Procedure Manual (EPM) per DOT regulations 49 CFR Said Manual has been audited and approved by the New York State Public Service Commission (NYS PSC) acting on behalf of the Department of Transportation (DOT). 3. Per the requirements above HSC will link the EPM to its web site and make all associated emergency officials aware of the link. This information will be included in the annual Newsletter which will state, If you want more information about Honeoye Storage Corporation s 19

17 pipeline, please visit the Honeoye Storage Corp. website Also, HSC will make copies of its EPM on USB flash drives and provide said drives to all associated emergency officials on an annual basis. Any revisions to HSC s EPM will be ed to all associated emergency officials and added to the link on the HSC web site. HSC will maintain a list of those to whom the information was mailed. 4. In the event of such emergencies, notification will be given to the following: a) Local and state emergency response officials (Appendix D) (1) Fire Departments (2) Police/Sheriff Departments (3) Other emergency responders b) Affected public (Appendix A) (1) Landowners (2) Residents along the ROW (3) Places of congregation (4) Local public officials and governing councils (Appendix D) (a) (b) (c) (d) (e) (f) (g) Planning and zoning boards Licensing departments Permitting departments Building code enforcement departments City/County managers Elected officials Public Utility Boards (5) Excavators/Contractors (Appendix D) (a) (b) (c) (d) (e) (f) (g) (h) (i) Equipment Rental Companies Public works officials Public, street, road and highway departments Timber Companies Fence building Companies Drain tilling Companies Landscapers Well drillers Wrecking and Demolition 20

18 (j) (k) (l) Construction Companies Utility Companies Fence building Companies (m) Landscapers (n) (o) (p) (q) Mining Oil and Gas Extraction Companies Railroad Companies Survey Companies c) Communicating periodically (annually) with local emergency officials is an important aspect of HONEOYEs Public Awareness Plan. HONEOYE will provide a summary of emergency preparedness information to local public officials and will indicate that detailed information has been provided to emergency response agencies in HONEOYEs jurisdiction. All communication efforts will be documented. Emergency officials will be provided with the following: 1) Priority to Protect Life HONEOYEs key message to emergency officials emphasizes public safety and environmental protection is the top priorities in any pipeline emergency response. 2) Emergency contact information HONEOYEs contact information includes local offices and 24 hour emergency telephone numbers will be shared with local and state emergency officials (Appendix D). HONEOYE will confirm that both emergency officials and HONEOYE has the current correct contact information and calling priorities. 3) Emergency Preparedness Response Plans HONEOYE is to provide information to emergency officials with this plan. HONEOYE will include information about how emergency officials can access HONEOYEs emergency response plans covering their jurisdiction. HONEOYE will establish a liaison with emergency response officials and conduct periodic response drills, exercises or deployment practices for various emergency scenarios. The scenarios will be documented. a) Emergency types include: (1) Outages (2) Line breaks (3) Odor of gas 21

19 (4) Fires or explosions (5) Natural disasters (6) Civil disturbances 4) Emergency Preparedness Drills and Exercises - A supplemental means of two-way communication about emergency preparedness is to establish a liaison with emergency response officials through HONEOYE or joint emergency response drills, exercises or deployment practices. Information on "unified command system" roles, operating procedures and preparedness for various emergency scenarios can be communicated effectively and thoroughly through a hands-on drill or exercise and will be documented. C. Emergency Shutdown and Pressure Reduction 1. To minimize hazards, this plan includes: a. Circumstances under which available shutdown or pressure reduction methods are applicable. b. Shows valve locations, regulator locations and blowdown locations. c. Identifies sections of system that will be affected by the operation of each valve or other shutdown permanent device. d. Identifies critical valves and other permanent facilities required for showdown. e. Provides instructions for operating station blowdown and isolation systems. 2. As each emergency situation cannot be foretold, procedures for each cannot be developed. Each situation will be evaluated by the operating personnel and appropriate action taken. However, public awareness is necessary in order to minimize any emergency situation. Based on the type of emergency, specific communication awareness to the public will be administered on a frequency basis depending upon the needs of the intended audience. D. Emergency Notification Procedure 1. Each Operating Area is to establish an internal procedure to handle reporting of natural gas emergency conditions, occurring during or after normal working hours, following guidelines set forth in this section. Each Supervisor will have his/her own copy of this Emergency Plan. Public officials as well as emergency responders will be provided information regarding this plan which can be viewed at Honeoye s main office location on Egypt Road and emergency officials will be alerted this fact in the next transmittal (recall that transmittals are updated annually via newsletter 22

20 and local newspaper). HONEOYE will select the optimum combination of message, delivery method and frequency that meets the intended audience. Stakeholders can access the HSC website ( for more information regarding emergency notifications. 2. Priority of action to be taken by company personnel when a company facility/personnel emergency has occurred is to protect life first, then property, then report it to the corporate office. 3. Industrial, commercial and residential consumers shall be notified if affected. 4. County Emergency Coordinator, fire, police and other public officials and the DOT will be called by telephone or contacted in person if appropriate, to assist in containing the emergency (see Appendix D for specific information). 5. Depending on the type of emergency and extent of damage, the corporate office may designate a liaison person to release information to news media. The communication will include enough information so the intended public will know how to respond. 6. In order to make the location of the actual or potential hazard safe, the following steps will be taken: (a) Actions to be taken with fire, police, and other public officials are coordinated (b) Pedestrian and vehicular traffic is controlled in the area (c) Potential sources of ignition are eliminated (d) The flow of leaking gas and its migration are controlled (e) Affected premises are ventilated (f) The full extent of the hazardous area, including the discovery of gas migration and secondary damage is determined. (g) A change in the extent of the hazardous area is monitored. E. Emergency Maps 1. Each reporting operator headquarters will maintain maps, showing key valves, regulation stations, and source of gas supply. These maps will be kept readily available in an accessible location. Pipeline maps are a key component in HONEOYEs public awareness program offering awareness to pipelines and pipeline facilities. 23

21 F. Communication 1. In order for HONEOYE to foster effective communication with stakeholder audiences, several delivery methods and tools will be considered. Contents will be tailored to: (a) Audience needs (b) HONEOYEs pipeline type (c) Communication intent (d) Appropriate method/media content 2. In an emergency, there is a distinct possibility that all or a portion of the fixed communication system which is cell phones may not function. The Emergency Mobile Radio Communications System will consist of cell phones and HONEOYEs coverage is throughout the emergency area. G. Personnel, Equipment, Tools and Materials 1. HONEOYEs supervisors will maintain a current list of employees by location and phone number (see Appendix D). This list is maintained and readily available in the event the employee needs to be called out to assist. 2. A listing of company equipment to meet emergency conditions such as a backhoe, special leak repair tools and equipment, power operated tools, and equipment used to control the flow of gas accompanies this plan. 3. A list of emergency material is maintained in-house. HONEOYEs supervisors maintain a hard copy of this list. H. Receiving, Identifying, and Classifying 1. In the event of a pipeline emergency, all calls which concern emergencies will be handled promptly and adequately, whether they come from HONEOYEs customers, the public, HONEOYEs employees, local public officials, emergency officials, or excavators. Instructions for receiving the information will be clear and concise to not only determine the exact location of the situation but also to determine the priority for action. Some situations may call for dispatching HONEOYE personnel for an on-the-scene investigation while more significant situations may dictate the priority be given to notification of supervisor or field personnel, or some other action. 2. In the event of an emergency, the following information will be taken and provided to HONEOYE in order to effectively determine severity of the emergency situation: 24

22 a) Provide as much information as possible, i.e., name of caller, address, location and description of emergency. b) Once the information is given to the receiver, it will be classified by an event such as odor, fumes, leak, fire, explosion, natural disaster, or civil disturbance and the receiver will dispatch necessary personnel to the location. c) The dispatcher will enter all investigation type orders on the Emergency Log and notify proper public and emergency officials when necessary. d) When appropriate, an "Emergency/Incident Report" and/or "Safety Related Conditions Report" will be initiated by HONEOYEs supervisor. (1) The reports will be forwarded to HONEOYEs supervisors for further evaluation. (2) HONEOYEs supervisors will note any remedial action taken and planned follow up. (3) HONEOYEs supervisors will notify its engineering department of the potential safety-related condition or emergency. (4) Engineering will review the condition noting: (a) Discovery time (b) Remedial action taken (c) Planned follow up (5) Engineering, in consultation with HONEOYEs supervisor, will determine if the report should be submitted to D.O.E. and the P.S.C. (6) HONEOYE will determine if recommendations for supplemental enhancements of the baseline public awareness plan should be modified. I. Responding to and Controlling Emergency Situations 1. Determine the scope of the emergency. This includes: a) Investigate the situation, evaluate and take action to protect human life. b) Depending on the person who responds to the emergency situation, and the type of emergency, buildings may need evacuated if they are affected. c) When a HONEOYE employee arrives, they may render the site safe by shutting off gas supply. d) Pipeline employee will report to the appropriate supervisor, i.e., fire and/or police, and request further instructions or assistance if needed. 2. The following are specific response actions for various types of emergencies: 25

23 a) Gas Leak in or Near a Building (1) Evaluate immediately the concentration and source of the leak and evacuate personnel if necessary. Pipeline personnel will classify the leak and determine the grade (1,2,and 3). (2) In the event of open flames, either fire or pipelines personnel will extinguish open flames. (3) During a pipeline emergency or pipeline leak, do not operate electrical switches or use phone. (4) Pipeline personnel will shut off gas. (5) Pipeline personnel will make necessary leak repair and restore gas service if possible, or notify HONEOYE s supervisor or other responsible persons and request additional help, and fire and police assistance if required. b) Line Break or Gas Facility Fire/Explosion (1) Determine the immediate hazard then evacuate area if there is an actual or potential hazard to life or property. (2) Notify HONEOYE s pipeline supervisor or other responsible persons for additional help and equipment. Also, request fire and police or other stakeholders if needed (see Appendix D). (3) HONEOYE personnel will check nearby buildings for possible infiltration of gas with gas detection equipment. If no gas is detected, continue to monitor for possible gas migration. (4) If necessary, locate emergency valves for possible shutdown, reduction or rerouting of gas supply. (5) Make necessary repairs and restore service. c) Natural Disasters (1) A natural disaster caused by "earth slippage" may result in the types of emergencies listed in this section. Whenever this occurs, follow the same response actions for the particular emergency. (2) If the natural disaster is caused by "flooding", the type of emergency may be an outage. If conditions permit, turn off affected sections of mains, if possible. (3) After flooding subsides, mains and lines may require being cleared of 26

24 water before service can be restored. (4) Earthquakes may cause line disturbance or breakage. Follow d) Civil Disturbance procedures to assure line integrity. (1) Check with public authorities as to extent, cause, location of trouble. (2) Check operation maps of affected area. (3) Determine location of all major gas facilities in area and plan for protection from vandalism. (4) HONEOYE will assign liaison person to be in contact with local fire/police authorities. (5) Alert company personnel of trouble and how to avoid disturbance area. (6) Respond only to emergency calls in affected area. (a) (b) (c) J. Reporting Requirements Notify HONEOYE, local fire/police of the emergency "location" and request assistance. HONEOYE personnel will respond with "radio equipped" trucks. HONEOYE personnel will respond with a minimum of two employees per incident. 1. The HONEOYEs corporate office of designated person must make a telephone call to the U. S. Department of Transportation and the State Office of Pipeline Safety for any leak where: a) There is a release of gas from a pipeline b) There is a death or personal injury requiring hospitalization or there is estimated property damage (including the HONEOYEs cost of lost gas or property damage of HONEOYE or others) of $50,000 or more c) There is an event that is significant in the judgment of the company, even though it did not meet the criteria in paragraph 1 above, such as ignition 2. The telephone report to DOT and/or PSC-OPS will contain: a) Identity of reporting operator b) Name and phone number of individual reporting the incident. c) The location of the incident (city, county, state, and street address). d) The time of the incident (date and hour). e) The number of fatalities and personal injuries, if any. 27

25 f) Type and extent of property damage, and g) Description of the incident. 3. An incident requiring a telephone report must be followed up with a written report (RPSA F ) to the Pipeline Safety Section of the P.S.C. as soon as practicable, but no more than 20 days after the incident. The telephone report, if required, will be made at the earliest practicable moment following discovery (within two hours if possible). This call will be made by the person designated by the Operations Manager. U. S. Department of Transportation Nation Response Center (NRC) K. Restoration of Service 1. After proper corrective measures are taken, the safe restoration of service to all facilities affected by the emergency must be conducted. The following steps will be taken to ensure safe restoration: a) HONEOYE personnel will purge and repressure the pipeline facilities. b) Personnel will resurvey the involved area in a leak incident to locate any additional leaks. 2. Before the repair and restoration of service can be made, prior planning may require the following by HONEOYE personnel: a) Review of lists and maps showing valve locations, regulator locations, and blowoff or purge locations. b) Identify valves and regulator facilities. c) Provide an equipment checklist for repair crews. d) Provide instructions for operating station blowdown and isolation systems. e) Identify and locate emergency supply connections with other gas companies and procedures for making use of such connections. f) If necessary, employees will prearrange the use of facilities, owned by others, for temporary operating headquarters for repair and/or restoration activities. This includes arrangements that might be needed for all necessary support functions for such temporary operating headquarters. g) Cooperate with appropriate civil organizations in providing housing and feed 28

26 facilities for persons requiring shelter during an outage in severe weather. h) Arrange to maintain service to critical customers, such as hospitals, to the degree possible during a general service curtailment or outage. Likewise, similar priority will be assigned for turn-off activities. L. Education and Training HONEOYE will provide a program for all operating and maintenance personnel as well as targeting specific public audiences frequently as they may be required to respond to an emergency. HONEOYE will retain education and training records for five (5) years. Through this commitment, HONEOYE can ensure that stakeholders and personnel are acquainted with the overall program procedures and written emergency procedures. This program includes: 1. Public Awareness 2. Employee Awareness 3. Program Evaluation a) Public Awareness (1) HONEOYE will provide information on a regular basis (annually) regarding their pipeline system. Depending upon the type of situation, various delivery methods will be used. These methods may include printed materials, personal contact, electronic communication methods, mass media communication, specialty advertising methods, informational or educational items, pipeline marker signs, One-Call outreach centers, and through the HONEOYE web site. Message content may include any or all of the following: (a) Pipeline purpose and reliability HONEOYE will consider providing a general explanation of the purpose of the pipeline and/or facilities and the reliability of its pipeline to meet the energy needs of the region even though this is not a primary objective of pipeline public awareness. HONEOYE will provide assurances that security is considered. (b) Hazard awareness and prevention measures HONEOYE will provide a very broad overview of potential hazards, their potential consequences and the measures undertaken by the operator to prevent or mitigate the risks from pipelines (including, at the 29

27 operator's discretion, an overview of the industry's safety record). Additionally, HONEOYE will provide an overview of their preventative measures to help assure safety and prevent incidents. The scope of the hazard awareness and prevention message will be more detailed for the emergency responder audience than for other audiences, and will include how to obtain more specific information upon request from HONEOYE. (c) Leak Recognition and Response HONEOYE will provide information in the following key subject areas to the affected public and excavator stakeholder groups. (1) Potential Hazards of Products Transported - Information about specific release characteristics and potential hazards posed by hazardous liquids or gases will be included. Included in this information will be the steps to be taken in the event of a gas release. (2) How to Recognize a Pipeline Leak HONEOYE will address how to recognize a pipeline leak through the senses of sight, unusual sound, and smell and describe any associated dangers as appropriate to the product type. (3) Response to a Pipeline Leak Information will address an outline of the appropriate actions to take if a pipeline leak or release is suspected and how to report such an event to HONEOYE (4) Liaison with Emergency Officials HONEOYE will have an ongoing relationship with local emergency response officials to help prevent incidents and assure preparedness for emergencies (d) Emergency preparedness communication HONEOYE will communicate on regular basis (annually) with local emergency officials. HONEOYE will provide a summary of emergency preparedness information to local public officials and will indicate by record keeping that detailed information has been provided to emergency response agencies in its jurisdictions. The following 30

28 information will be provided to the emergency stakeholder officials. Honeoye will continue to update stakeholders through its website with emergency information. Emergency information will be shared in HSC s annual newsletter which will contain how to access the website and how emergency information is shared with the public (stakeholders). (1) Priority to Protect Life HONEOYEs key messages to emergency officials will be to emphasize that public safety and environmental protection is HONEOYEs top priority in any emergency response. (2) Emergency Contacts - Contact information for the HONEOYEs local offices and 24-hour emergency telephone line should be shared with local and state emergency officials. HONEOYE will also use the contacts with emergency officials to confirm that both emergency officials and the operators have the current, correct contact information and calling priorities. (3) Emergency Preparedness Response Plans As part of Federal regulations, HONEOYE is required to have emergency response plan. HONEOYEs plan has been developed for use internally and externally, with appropriate officials, and in accordance with applicable federal and state emergency regulations. 49 CFR 192 and 195 and some state regulations outline the specific requirements for emergency response plans and who to contact for additional information. HONEOYE will include information about how emergency officials can access its emergency response plans covering their jurisdiction. (4) Emergency Preparedness-Drills and Exercises - A supplemental means of two-way communication about emergency preparedness is to establish a liaison with emergency response officials through HONEOYE or joint emergency response drills, exercises or deployment 31

29 practices. Information on "unified command system" roles, operating procedures and preparedness for various emergency scenarios will be communicated effectively and thoroughly through a hands-on drill or exercise. Honeoye will document that it complied with this section as part of its record keeping maintenance. (e) Damage prevention - Because even relatively minor excavation activities can cause damage to a pipeline or its protective coating or to other buried utility lines, it is important that HONEOYE raise awareness of the need to report any suspected signs of damage. HONEOYE will keep their damage prevention message content consistent with the key "Dig Safely" messages developed by the Common Ground Alliance (CGA website The use of an excavation One-Call Notification system (811) will be explained to the audience. Information on the prevalence of digging-related damage, also known as "third party" damage, should be provided as appropriate. The audience should be requested to call the state or local One-Call System Dig Safely New York 811 ( before they begin any excavation activity. If the state or locality has established penalties for failure to use established damage prevention procedures, that fact may also be communicated, depending on the audience and situation. Additionally, third-party contractors are subject to the Occupational Safety and Health Administration's (OSHA) requirements. OSHA cites in its "General Duty Clause" possible regulatory enforcement action that could be taken against excavation contractors who place their employees at risk by not utilizing proper damage prevention practices. The lack of adequate damage prevention could subject the excavator to OSHA regulatory enforcement. 32

30 (f) Pipeline location (1) Transmission Pipeline Markers - HONEOYE will help the audience know how to identify a transmission pipeline ROW by recognition of pipeline markers-especially at road crossings, fence lines and street intersections. HONEOYEs awareness communications includes information about what pipeline markers look like, and the fact that telephone numbers are on the markers for their use if an emergency is suspected or discovered. Communications should also be clear that pipeline markers do not indicate the exact location or depth of the pipeline and may not be present in certain areas. As such, use of the One-Call Notification system is encouraged. (2) Transmission Pipeline Mapping - Pipeline maps developed by HONEOYE is an important component of our Public Awareness Program. The level of detail provided on the map include the line size, product transported and the approximate location of the pipeline, as well as any other information deemed reasonable and necessary by HONEOYE. National energy infrastructure security issues are considered in determining information and distribution related to pipeline maps. The public will receive information about which pipelines operate in their community by accessing the National Pipeline Mapping System (NPMS). The NPMS will provide the inquirer a list of pipeline operators and operator contact information. HONEOYE will include information on the availability of the NPMS within their Newsletter and website. There are NO active high consequence areas on the Honeoye Storage system. (g) Summary of high consequence areas and integrity management plans for transmission pipelines (1) Message Content for Affected Public within HCAs - 33

31 Public awareness materials will include a general explanation that, in accordance with federal regulations, some segments along transmission pipelines have been designated as High Consequence Areas (HCAs) and that supplemental hazard assessment and prevention programs (called Integrity Management Programs) have been developed by HONEOYE. Information provided to the affected public will indicate where an overview of the operator's Integrity Management Programs can be obtained or viewed upon request. (2) Message Content for Emergency Officials within HCAs - For emergency official stakeholder audiences whose jurisdiction includes an HCA as defined by 49 CFR Parts 192 or 195, HONEOYE will include an overview of its Integrity Management Programs. Inclusion of this information during emergency official liaison interface will provide an opportunity for feedback from the emergency official on HONEOYEs Integrity Management Programs. (3) Message Content for Public Officials within HCA's - For public official stakeholder audiences whose jurisdiction includes an HCA as defined by 49 CFR Parts 192 or 195, HONEOYE will indicate where an overview of its Integrity Management Program can be obtained or viewed upon request. One may also view information through HSC s website (h) Content of HONEOYE web site - HONEOYEs website can include the following information: (1) Company information (2) General information on pipeline operations (3) General or system pipeline map(s) (4) Affected public information (5) Emergency and security information (6) Damage prevention awareness and One-Call Notification. 34

32 (i) ROW encroachment prevention HONEOYE will communicate that encroachments upon the pipeline ROW inhibit HONEOYEs ability to respond to pipeline emergencies, eliminate third-party damage, provide ROW surveillance, perform routine maintenance, and perform required federal/state inspections. (j) Pipeline maintenance activities - Pipeline maintenance-related construction activities will be communicated to the audience affected by the specific activity in a timely manner appropriate to the nature and extent of the activity. (k) Security - Where applicable and in accordance with the national (l) Homeland Security efforts, HONEOYE will communicate an overview pertaining to security of their pipelines and related facilities. Facility purpose - Where appropriate, communication with the affected public and emergency and public officials in proximity to major facilities (such as storage facilities, compressor or pump stations) will include information to promote understanding of the nature of the facility. HONEOYE will communicate general information regarding the facility and product(s) stored or transported through the facility. Communication with the emergency officials will include emergency contact information for specific facilities. (m) Specific Information for Education (1) Information on how to recognize an emergency or potentially dangerous situation by recognizing various physical indicators such as: An odor of gas in or around a building A hissing sound A fire in or near a gas appliance or piping Unusual noise at an appliance Unusual behavior of the flame at the appliance burner Gas outside (odor, blowing, burning) Odor of gas where excavation work is in progress or has 35

33 recently been completed (2) Information and/or warnings as to actions that will not be taken until a company official can arrive include: Do not attempt to locate gas leaks with matches or other open flames Do not remain in a building when there is a strong gas odor Do not turn lights on or off or unplug electrical appliances where there is a strong gas odor Do not use a telephone in the area of a strong gas odor (3) Periodic Review of Message Content After each emergency, audience activities are to be reviewed to determine whether or not the procedures were effectively followed by examining the log of events and the remedial action taken (see Appendix F). (4) Recommendations for Supplementing the Program Increased communication frequency Supplement efforts (additional messages and/or delivery methods) Broadening the audience coverage Customize supplements based on pipeline or segment characteristics b) Employee Awareness 1) In order to properly facilitate any emergency, employees must be aware of the types of emergencies and how to properly handle them as well as notify the key audiences who may be involved. (a) Employee will have access to the written emergency manual. The latest edition of the emergency manual is easily accessible so that all employees are familiar with it. A copy of the manual is near the telephone and base radio unit for immediate reference should an emergency arise. Also, a photocopy of the emergency manual is provided to any employee requesting one. 36

34 (b) (c) (d) (e) (f) (g) (h) Employee Training - Periodically (yearly), appropriate employees will be trained in those emergency procedures which pertain to their duties including, but not limited to: (1) Update of Emergency Plan. (2) Review of employees responsibilities in an emergency. (3) Review the properties of natural gas. (4) Review the location and use of: System maps Service records Valve records Emergency equipment Take a hypothetical emergency situation and STEP-BY-STEP review with employees that will include the action to be taken and who to contact (public officials, firemen, police, local gas utility, etc.) Record keeping requirements, which includes a log of the emergency and the validation and documentation of the corrective action taken. Telephone reports Records shall be kept on file of attendance and times discussed as well as the results of any written or oral tests that may be used to verify the effectiveness of the training. Periodic Review of Employee Activities (1) After each emergency, employee activities and stakeholder responses are to be reviewed to determine whether or not the procedures were effectively followed (see Appendix F). HONEOYE employees will examine and review the log of events and the remedial action taken. In particular, a review of the responses to the emergency is important. In addition, experience of the emergency may dictate whether or not changes to the written manual or to the public awareness program may be needed. Liaison with Public Officials (1) HONEOYE provides a liaison with county emergency coordinators, fire departments, police and other public officials 37

35 in its operations area. This liaison will allow the company and these organizations to become familiar with each other's responsibilities and resources. Plans are established to minimize hazards to both life and property through mutual cooperation. This information includes: Names of government organizations that can provide various resources. Type of responsibility. Geographic area covered. Availability to assist in case of a pipeline emergency. Responsibility and resources for fire, bodily injury, control, and area evacuation problems in connection with a pipeline emergency. Type, size, and capacity of equipment and vehicles. Procedures to facilitate prompt communications in emergencies. (2) In acquainting the public officials with emergency procedures, the liaison informs the fire, police and other individuals of the availability, capability and location of the company's personnel, equipment and materials for response to gas pipeline emergencies. They have a list of the appropriate company employees who may be contacted at any hour. (3) The types of emergencies that may require notification of public officials are: Serious fires or fires on adjacent property. Serious bodily injury. Number of people involved or spectators too numerous for company to handle. Adjacent to public rights-of-way where the public could be endangered. Patrol or area evacuation needed. Incident in highly populated area. Included among this plan, is the understanding that mutual assistance is vital to 38

36 minimize hazards to life and property. In addition, it is also understood that the first response of the police or fire department personnel may be paramount in protecting the public by means of evacuation and building ventilation, pending the arrival of company personnel. IN ALL CIRCUMSTANCES, THE SAFETY OF PUBLIC COMES FIRST. (4) Continuing Educational Program (a) The educational program between HONEOYE and the stakeholders will be prepared, conducted and written in English as well as a language that is significant for the community. This program targets consumers, the general public, appropriate government officials, local and state emergency planning and response officials, and area excavators. It is directly tied to the notifications published as part of this company s damage and emergency protection program ( (d)(f) (d)(f)). This program includes: Use of one-call notification system prior to excavation and other damage prevention activities Facts about natural gas distribution or transportation and the hazards associated with unintended releases from a gas pipeline facility Importance of recognizing and reporting a gas emergency such as the physical indications that a release has occurred Steps that should be taken for public safety in the event of a gas pipeline release Procedure on how to report an emergency event to company personnel and what action to take in an emergency or when gas leaks are detected. How to identify a pipeline marker. (b) Specifically, information includes: How to recognize an emergency or potentially 39

37 dangerous situation by recognizing various indicators, such as: o An odor of gas in a building o A hissing sound o A fire in or near a gas appliance or piping o Unusual noise at an appliance o Unusual behavior of the flame at an appliance burner o Gas outside (odor, blowing, burning). o Odor of gas where excavation work is in progress or has recently been completed o Dead vegetation o Bubbling water o Blowing earth (c) Possible Hazards that can occur during an emergency include: Fire Explosion Asphyxiation (d) The following actions will not be taken until a HONEOYE response official arrives to the site: Do not attempt to locate gas leaks with matches or other open flames. Do not remain in a building when there is a strong odor. Do not turn lights on or off or unplug electrical appliances where there is a strong gas odor. Do not use a telephone in the area of a strong gas odor. See message type content sample letter at the end of this section. (e) The following actions will be taken: From a safe location, call Honeoye Storage Corp. at (585) during the weekday and after 5:00 pm and weekends call the Finger Lakes Answering Service: (315) If a true emergency dial

38 c) Program Evaluation 1) A program evaluation plan will include measures for tracking performance and effectiveness in the event of an emergency. Measurement will reflect: (a) the process (b) the program effectiveness 2) Based on the process and program effectiveness, HONEOYE will make changes in the implementation of the process, stakeholder identification, messages, and means and/or frequency of the delivery. (a) HONEOYE will complete an annual audit or review of the program developed to improve the program based on the results. HONEOYE will use one of the following three alternatives when completing the audit (1) Internal self-assessment (2) Third party evaluation where a third-party is engaged to conduct an assessment and provide recommendations for improving the program design and further implementation (3) Regulatory inspections which are conducted by federal or state regulators who inspect HONEOYEs pipeline programs subject to safety regulations. While above all 3 are available, HONEOYE will use paragraph c), #1 for annual audit (b) Effectiveness evaluations will not exceed 4 years and will include determination for statistical sample size and margin of error for stakeholder audiences through surveys and feedback. HONEOYE will assess progress on the intended goals and objectives which include: (1) Is the information reaching the intended stakeholder audience? (2) Is the recipient audience understanding the messages delivered? (3) Is the recipient motivated to respond appropriately in alignment with the information provided? (4) Is the Public Awareness Program reducing the number of incidents caused by third party damage? (c) Sample Size Determination-Typically a survey is designed to reach a random number of the targeted stakeholder audience. A variation on 41

39 the random sample when conducting surveys in person is a "cluster sample" in which a block may be chosen at random and then a cluster of several households on the block visited at the same time. That is a relatively efficient way to increase sample sizes and not sacrifice much in statistical validity. The telephone number for affected residents is typically not readily accessible, although a random survey in a designated zip code or geographic area may include questions on whether the respondent lives or works along HONEOYEs right-of-way (to ensure a sufficient number of the affected public is included in the survey). If HONEOYE conducts a survey in person, HONEOYE can work with a random selection of homes or businesses drawn from aerial maps or simply by selecting segments at random to be visited near the right-of-way. Mail surveys have been sent and to increase the sample size, HONEOYE might send to all in a census tract, all in a zip code, or sub-zip code area. In deciding sample size, one can keep in mind a simplification of a large number of statistical rules and tables: The statistical error associated with a random survey is approximated by 1/, where n is the size of the sample. A sample of 100 gives an accuracy of approximately ±1/ 100, or about 10 percent. d) Measuring Program Implementation HONEOYE will complete an annual audit or review of whether the program has been developed and implemented according the guidelines of this Plan. Information will be documented and kept on file for five (5) years. The purpose of the audit is to answer the following two questions. 1) Has the Public Awareness Program been developed and written to address the objectives, elements and baseline schedule as described in this Plan? 2) Has the Public Awareness Program been implemented and documented according to the written Plan? As stated in its Public Awareness Plan HSC s objectives are to raise awareness, prevent damage and help emergency response agencies. HSC has strived to obtain said objectives since its inception during Per recommendations set forth by DOT 49 CFR HSC has: 42

40 i. Conducted an ongoing pipeline right-of-way awareness program including ii. iii. iv. annual mowing of all right-of-ways and placement of line markers at all road crossings and other appropriate locations; Conducted leak detection and visual surveys along all its pipelines and at its facilities; Contacted landowners, affected public, emergency agencies and public officials regarding planned and/or emergency maintenance to its pipeline facilities; Participated in the New York State UFPO One Call/Dig Safely New York program v. Mailed an annual newsletter (since 1997) to all landowners, affected vi. vii. viii. public, emergency agencies, excavation contractors and public officials detailing HSC facilities, operations, contacts, etc.; Maintained an ongoing dialog with Town assessors to determine property sales and transfers within its operating area; Conducted visits to its compressor station facility to educate emergency agencies regarding HSC s operations and facilities; and Digitized its pipeline and facilities maps and provided the same to Ontario County New York to be included in their County wide mapping system and to the US Department of Transportation Pipeline and Hazardous Materials Safety Administration - National Pipeline Mapping System (NPMS) to be included in their nationwide mapping system. Over the last 40 years of operations HSC s operating personnel and management have utilized its experience and contacts from landowners, affected public, emergency agencies and public officials to better its operation and improve its efforts to raise awareness, prevent damage and help emergency response agencies. HSC maintains that its Public Awareness Plan is an extension of its ongoing efforts. In the future HSC, per the Code of Federal Regulations, Title 49, Section , will follow the general program recommendations of API RP 1162 and more specifically strive to educate the public, appropriate governmental organizations, and persons engaged in excavation related activities. HSC will: 43

41 Continue its relationship with the Dig Safely (one call) New York Program. Continue to include Dig Safely material with its annual newsletter (which is mailed to the public, appropriate governmental organizations, and persons engaged in excavation related activities within HSC s operating area). Continue to conduct meetings with Dig Safely personnel and invite local excavators to participate; i. Continue to include information about, planned and unplanned releases of gas from its facilities and the associated hazards, in its annual newsletter (which is mailed to the public, appropriate governmental organizations, and persons engaged in excavation related activities within HSC s operating area); ii. Continue to include information on how to determine if there is or has been a leak in HSC s gas pipelines in its annual newsletter (which is mailed to the public, appropriate governmental organizations, and persons engaged in excavation related activities within HSC s operating area); iii. Continue to describe steps that should be taken, for public safety, in the event of a gas release from HSC s facilities in HSC s annual newsletter (which is mailed to the public, appropriate governmental organizations, and persons engaged in excavation related activities within HSC s operating area); iv. Continue to describe the procedures for reporting an unplanned gas leak in HSC s annual newsletter (which is mailed to the public, appropriate governmental organizations, and persons engaged in excavation related activities within HSC s operating area); and v. Continue to identify new residents within its operating area through its ongoing dialog with Town Assessors and annual review of Ontario County tax maps. In addition, HSC will: i. Maintain an ongoing phone and log detailing any conversations regarding awareness, damage prevention, emergency response, etc.; ii. Include a map of its pipelines and facilities with its annual newsletter (which is mailed to the public, appropriate governmental organizations, 44

42 and persons engaged in excavation related activities within HSC s operating area); iii. Include school districts and businesses in the newsletter mailing list; iv. Include a questionnaire with its annual newsletter (which is mailed to the public, appropriate governmental organizations, and persons engaged in excavation related activities within HSC s operating area) once every four years. Said questionnaire shall solicit input from the public, appropriate governmental organizations, and persons engaged in excavation within HSC s operating area. The targeted questions within the questionnaire will help HSC personnel determine if there are ways to better its operation and ways to better inform the public, appropriate governmental organizations, and persons engaged in excavation related activities within HSC s operating area; v. Publish Public Awareness information in local newspapers to gather any and all missed in aforementioned methods of notification. HSC maintains monthly employee meetings. In the future HSC management and personnel will discuss any phone calls, s, contacts with landowners, etc. logged during the month regarding awareness, damage prevention, emergency response, etc. HSC management and personnel will in turn determine if changes can be made to its operation based on said criteria. HSC management, personnel and consultant will review and analyze the returns from the questionnaire, included in its annual newsletter once every four years. Based on said review and analysis HSC will make every effort to improve its operations, make the public, appropriate governmental organizations, and persons engaged in excavation related activities within HSC s operating area more aware of its pipelines and facilities, and help emergency response agencies better respond to HSC s needs. HSC management will maintain a file containing the number of questionnaires sent, number of questionnaires (surveys) returned and number of questionnaires returned not deliverable. HSC management will utilize the comments in the returned questionnaires to determine if it s Public Awareness Plan and/or operations can be improved. HSC management will attempt to 45

43 determine why the not deliverable questionnaires were returned and make contact with those mailed. As mentioned above HSC has strived to meet the criteria set forth in its Public Awareness Plan since HSC s programs and actions taken to-date establish its baseline program. HSC will utilize the additional information gathered from the questionnaires to determine if there are weaknesses in its current methods of making the public aware and to determine if the language within HSC s new Public Awareness Plan strengthened. e) Evaluate for Effectiveness The Public Awareness Plan Superintendent will annually evaluate and record results of the PAP plans effectiveness. HSC will use Annual PAP Review Form (see Tab 15) in order to track and evaluate effectiveness. The obvious measure of past efforts is the proof of zero (0) incidents involving pipeline transportation of natural gas for forty (40) years. HONEOYE will evaluate its program outreach for effectiveness based on the following four measures. HONEOYE will use an independent third party to perform the four (4) year requirement review. In order to evaluation Measures 1 through 4, HONEOYE will perform an annual evaluation (See FORM PAPHSC2 Appendix M). 1) Measure 1 - Outreach: Percentage of Each Intended Audience Reached with Desired Message - A baseline evaluation program will establish a methodology to track the number of individuals or entities reached within an intended audience (e.g., households, excavating companies, local government, and local first responder agencies). Additionally, this measure should estimate the percentage of the stakeholders actually reached within the target geographic region along the pipeline. This measurement will help to evaluate the effectiveness of the delivery methods used and will consist of the last five years of records. HONEOYE will track through its newspaper submission with readership surveys and newspaper demographics. (a) Supplement measures: HONEOYE may want to consider tracking as a supplement to measuring the programs outreach effectiveness by: (1) Track the number of inquiries by phone to HONEOYE personnel or to the public awareness portion of HONEOYE s website. Caution: 46

44 Tracking such information is specifically sought by an operator and would not define if the caller or website viewer is a member of the target stakeholder audience nor whether this measure includes counts of repetitive website viewers. (2) Track input received via feedback postcards (often called reply or bounce-back cards) from representatives of the stakeholder audience at events or meetings, sent by mail, or as a result of HONEOYE s canvassing of the rights-of-way. (3) Track the number of officials or emergency responders who attend emergency response exercises (this is an indicator of interest and the opportunity to gain knowledge). 2) Measure 2 - Understandability of the Content of the Message - This measure would assess the percentage of the intended stakeholder audience that understood and retained the key information in the message received. This measurement will help to evaluate the effectiveness of the delivery media and help to assess the effectiveness of the delivery methods used. Pre-test materials: HONEOYE can pre-test public awareness materials for their appeal and the messages for their clarity, understandability and retainability before they are widely used. A pre-test can be performed using a small representative audience, for example, a small sample group of HONEOYE employees not involved in developing the Public Awareness Program, a small section of the intended stakeholder audience or others (often referred to as focus groups). Results will be documented and implemented in its future survey. Survey target stakeholder audiences: An effective method for assessing understandability is to survey the target stakeholder audience in the course of face-to-face contacts, telephone or written surveys. Sample surveys are included in Appendix H. Factors to consider when designing surveys include: Sample size appropriate to draw general conclusions Questions to gauge understandability of messages and knowledge or survey respondent Retention of messages 47

45 Comparison of the most effective means of delivery. Upon initial survey, HONEOYE will make improvements which will be incorporated into the program based on the results. Once validated in this initial manner, a program effectiveness survey is only required about every four (4) years. However, if HONEOYE introduces major design changes in its Public Awareness Program, a survey to validate the new approaches may be warranted. HONEOYE may choose to develop and implement its own program effectiveness survey in-house; have a survey designed with the help of third-party survey professionals; or participate in and use the results of an industry group or trade association survey. If the latter approach is used, the industry or trade-association survey should allow the operator to assess the results relevant to HONEOYE's own pipeline corridors and Public Awareness Programs. Surveys will be sent out annually along with its annual newsletter and with postage paid for easy return. Returned surveys will be kept on file by year for at least five (5) years. All results will be reviewed and if necessary, acted upon. 3) Measure 3 -Desired Behaviors by the Intended Stakeholder Audience HONEOYE can use this measure which is aimed at determining whether appropriate prevention behaviors have been learned and is taking place when needed and whether appropriate response or mitigation behaviors would occur and have taken place. This is a measure of learned and, if applicable, actual reported behavior. Baseline evaluation: The survey conducted as the means of assessing Measure 2 (previously noted) is designed to include questions that ask respondents to report on actual behaviors following incidents. Supplemental evaluation: As a supplement to these measures, HONEOYE will assess whether the Public Awareness Program successfully drove other behaviors. HONEOYE may consider the following examples as a supplemental means of assessing this measure: (a) Whether excavators are following through on all safe excavation practices, in addition to calling the Dig Safely Center. 48

46 (b) (c) (d) The number of notifications received by HONEOYE from the excavation Dig Safely (e.g. is there a noticeable increase following distribution of public awareness materials?) An assessment of first responder behaviors, including the response to pipeline-related calls, and a post-incident assessment to determine whether their actions would be and were consistent with the key messages included in the public awareness communications. Assessments of actual incidents will recognize that each response requires unique on-scene planning and response to specifics of each emergency. Measuring the appropriateness of public stakeholders' responses is also anecdotal but could include tracking whether an actual incident that affected residents was correctly identified and whether reported and personal safety actions undertaken were consistent with public awareness communication. Information gleaned from the supplemental evaluation will be documented and retained for 5 years. The information will be included in the next survey if applicable. 4) Measure 4 - Achieving Bottom-Line Results - One measure of the "bottom-line results" is the damage prevention effectiveness of HONEOYEs Public Awareness Program and the change in the number and consequences of third-party incidents. As a baseline, HONEOYE will track the number of incidents and consequences caused by third party excavators. This should include reported near misses; reported pipeline damage occurrences that did not result in a release; and third-party excavation damage events that resulted in pipeline failures. The tracking of leaks caused by third-party excavation damage should be compared to statistics of pipelines in the same sector (e.g. gathering, transmission, local distribution). While third-party excavation damage is a major cause of pipeline incidents, data regarding such incidents should be evaluated over a relatively long period of time to determine any meaningful trends relative HONEOYEs Public Awareness Program. This is due to the low frequency of such incidents on a specific pipeline system. HONEOYE will also look for other types of bottom-line 49

47 measures. One other measure that HONEOYE may consider is the affected public's perception of the safety of pipelines. SUMMARY OF BASELINE EVALUATION PROGRAM The results of the evaluation need to be considered and revisions/updates made in the PAP plan, implementation, materials, frequency and/or messages accordingly. Evaluation Approaches Evaluation Techniques Recommended Frequency Self- Assessment of Implementation Pre-Test Effectiveness of Materials Evaluation of effectiveness of program implementation: Outreach Level of Knowledge Changes in behavior Bottom-line results Implement changes to the Public Awareness Program as assessment methods above suggest. Internal review, or third-party assessment or regulatory inspection Focus groups (in-house or external participants) 1. Survey: Can assess outreach efforts, audience knowledge and changes in behavior HONEOYE designed and conducted survey Use of pre-designed survey by thirdparty or industry association Trade association conducted survey segmented by operator, state or other relevant separation to allow application of results to HONEOYE 2. Assess notifications of incidents to determine anecdotal changes in behavior 3. Documented records and industry comparisons of incidents to evaluate bottom-line results Responsible person as designated in written Public Awareness Program Annually Upon design or major redesign of public awareness materials or messages No more than 4 years apart HONEOYE will consider more frequent as supplement or major redesign of program As required by findings of evaluation. f) Scott Warnshouse, Administrator of the Plan will: (1) Establish the parameters associated with the selection of the affected public, public officials, emergency responders, excavators and other groups that will be the target audience (2) Develop relationships with other companies, associations or organizations to reduce redundancies and optimize common efforts (3) Determine the messages, methods and media used to deliver the communications to the intended stakeholder (4) Administer and maintain the Plan and HONEOYEs on-going public awareness program (5) Assign specific responsibilities to employees, functions or groups (6) Coordinate feedback from stakeholder audiences (7) Review any incidents or situational changes that might necessitate supplemental program enhancements 50

48 (8) Document and summarize activities related to the Plan and present these to management. (9) Ensure annual reviews of program implementation are conducted using third party audits and/or, internal self-assessments and/or regulatory inspections (10) HONEOYE will determine a statistical sample size and margin-of-error for stakeholder audiences surveys and feedback. (11) Determine program changes or modifications based on the results of the evaluation which will improve effectiveness. Program changes will be in areas such as: Audience Message type or content Delivery frequency Delivery method Supplemental activities Other program enhancements (12) Document program changes (13) Determine future funding and internal and external resource requirements resulting from program changes made (14) Implement changes 51

49 VI. RECORD KEEPING REQUIREMENTS Annual files for all required reports will be kept for records and other documentation that reflects communications to stake holder audiences will be retained for a minimum of five (5) years. Records of program activities may be stored either in electronic or hard copy (paper) format. Documented activities that must be retained as per the above standard will include: Samples of the materials used to communicate messages Copies of any survey results, focus groups or interviews conducted Routine assessments of program implementation Copies of evaluations of effectiveness efforts Copies of any independent or outside evaluations made Determinations made concerning any supplemental enhancements Recommendations for improvements to the Plan If no changes were made to improve the plan after assessment, justify why no changes were made 52

50 VII. PLAN UPDATING PROCEDURES Based on changing circumstances and/or the results of our program evaluations, the Plan will be updated as deemed necessary by the HONEOYE Pipeline Public Awareness Committee and company management. The following standards will be applied to the administration and maintenance of this Plan in order to implement continuous improvement: The Plan shall be reviewed on an annual basis and updated as necessary to reflect stakeholder feedback, effectiveness evaluations, regulatory requirements or changes in operating status Determine program changes or modifications based on results of the evaluation to improve effectiveness. Program changes may be areas such as: audience, message type or content, delivery frequency, delivery method, supplemental activities or other program enhancements. Document results. Responsibility for updating the Plan lies with the HONEOYE Pipeline Public Awareness Committee. Document program changes. Alterations, edits or revisions to the Plan will be made by the HONEOYE Pipeline Public Awareness Committee Each subsidiary will approve necessary changes and any expenditure for development of new initiatives or materials. Determine future funding and internal and external resource requirements resulting from program changes that are made. Updating of county maps that includes the location of pipelines Updating of county tax roll to keep residents current on properties where HONEOYE has facilities and those adjacent to pipeline facilities. Implement changes. If no changes were made, justify as to why no changes were needed. 53

51 VIII. DELIVERY METHOD HONEOYE will utilize a variety of delivery methods and communication vehicles in implementing this Plan and our as part of our on-going Public Awareness Program. The methods and materials used to communicate will be analyzed as to content, applicability and communications effectiveness based on the needs of the audience and the type of information our company determines is necessary for compliance. This Plan is designed to be continually adaptable with established protocols and mechanisms for analyzing and modifying the message scope and communication vehicles being used for each stakeholder. Currently, HONEOYE provides an annual publication/newsletter Honeoye Storage Corporation Facilities Newsletter as well as mass mailing letters or other documents that serves to communicate the purpose, description, existence, characteristics and locations of HONEOYEs high pressure natural gas underground pipelines. The information contains how the pipeline is identified by marker posts and signs. The newsletter contains information concerning pipeline reliability, pipeline preventive maintenance programs, how to identify a gas leak and actions to take in the event of a gas leak. Additionally, HONEOYEs website ( includes recent newsletters to review and the names and contact information of HONEOYEs operational employees. 54

52 IX. CONSIDERATIONS FOR SUPPLEMENTAL PROGRAM ENHANCEMENTS HONEOYE has a number of stakeholder audiences for delivering messages regarding the safe operation of pipelines. The message content, the delivery medium, delivery frequency, and audience's retention of the delivered message should be carefully considered during the development and implementation of the HONEOYE's Public Awareness Program to achieve maximum effectiveness. HONEOYEs communications efforts should be available on demand (e.g., websites, pipeline markers) and others are periodic in nature (e. g., mass mailings, public meetings, and advertisements). The combination of the specific messages, delivery methods, and delivery frequencies are designed into the HONEOYE's program for each audience. These elements should allow each audience to develop and maintain an awareness of the pipeline's safe operation appropriate to the audience's responsibilities for pipeline awareness, response to pipeline emergencies, and its possible exposure to pipeline emergencies. Appendices include summary tables of the overall Public Awareness Program recommendations. The summary tables include a baseline Public Awareness Program for the pipeline categories. The tables also provide a recommended delivery frequency for each of the message types intended for the respective audiences. These frequencies are the suggested baselines and HONEOYE will consider to what extent an enhanced, supplemental program is warranted. The term "program enhancement" refers to HONEOYEs decision to supplement its Public Awareness Program beyond the recommended baseline. The terms "enhancement" and "supplemental" are used interchangeably and mean those communications measures added to the Public Awareness Program beyond the baseline program elements. To support this decision, HONEOYE will consider external factors along the pipeline system and determine if some additional level of public awareness communications is warranted, beyond the recommended baseline program. Those supplemental aspects would then be incorporated into the Public Awareness Program for that pipeline segment or system. Supplemental enhancement considerations are discussed in detail on the following pages. A. CONSIDERATIONS FOR SUPPLEMENTAL ENHANCEMENTS FOR THE BASELINE PROGRAM HONEOYE recognizes that there are differences in pipeline conditions, consequences, population, property development, excavation activities and other issues along pipeline systems. 55

53 Accordingly, a "one-size-fits-all" Public Awareness Program across all pipeline systems would not be the most effective approach. Therefore, HONEOYE will enhance its baseline program with supplemental program components when conditions along the pipeline suggest a more intensive effort is needed. Baseline program recommendations are established for HONEOYEs pipeline. The following sections are provided for guidance when HONEOYEs consideration of relevant factors along the pipeline route indicates that supplemental program enhancement is warranted. Three primary forms of enhancement are provided for consideration in the development and administration of each Public Awareness Program: 1) Increased Frequency (Shorter Interval) Increased frequency refers primarily to providing communications to specific stakeholder audiences on a more frequent basis (shorter interval) than the baseline recommended components to reach the intended audience. 2) Enhanced Message Content and Delivery/Media Efforts Enhanced message content and delivery/media efforts refer to providing additional or supplemental communications activities beyond those identified in the baseline, using an enhanced or custom-tailored message content and/or different, or additional, delivery methods/media to reach the intended audience. 3) Coverage Areas Coverage areas refer to broadening or widening the stakeholder audience coverage area beyond those contained in the baseline for delivery of certain communications messages. This can also be considered relative to widening the buffer distance for reaching the stakeholder audience along the pipeline route. 4) Considerations of Relevant Factors As HONEOYE develops its Public Awareness Program and preforms subsequent periodic program evaluations, it is recommended that a step for assessing relevant factors along the pipeline route be included to consider what components of the Public Awareness Program should be enhanced. HONEOYE will consider each of the following factors applied along the entire route of the pipeline system: Potential hazards High Consequence Areas Population density 56

54 Land development activity Land farming activity Third-party damage incidents Environmental considerations Pipeline history in an area Specific local situations Regulatory requirements Results from previous Public Awareness Program evaluations Other relevant needs. The presence of federally designated High Consequence Areas (HCAs) should prompt HONEOYE to consider public awareness activity above the baseline level. For natural gas transmission pipelines, 49 CFR Part defines HCAs related to the population or places of congregation. For hazardous liquid transmission pipelines, 49 CFR Part describes HCAs related to high population, Unusually Sensitive Areas (USAs) and navigable waterways. Another factor to consider is the hazard associated with the pipeline as perceived by either HONEOYE or the audience. For example, if a pipeline segment has experienced third party damage, HSC could increase the frequency of messages to those third-parties and other relevant audiences. If the public's confidence in pipeline safety is undermined by a high profile emergency, even though HONEOYE is experiencing no upward trend in incidents, HONEOYE could consider expanding its public awareness communications to its public audiences to further increase awareness of its nearby pipeline system. Further detail of considerations for program enhancement is discussed in the following sections. 5) Hazardous Liquid and Natural Gas Transmission Pipeline Operators HONEOYE does not transport any hazardous liquids through its pipelines. However, since Hazardous Liquids and Natural Gas Transmission pipelines are similar in many aspects with respect to public awareness, the two categories of pipelines have been combined. 57

55 Considerations for program enhancement for transmission pipelines could include, for example: a) The Affected Public Consideration should be given to supplemental program enhancement where: The occurrences indicate an elevated potential for third party damage. Examples include: - A mailing to farmers along the right-of-way just prior to the deep plowing season where deep till plow methods are used - An additional or interim mass mailing to or face-to-face communications with residents of new housing developments in areas along the pipeline route that may not have previously been reached - Increasing the frequency of baseline communication efforts The pipeline runs through heavily developed urban areas that are more likely to have a frequently changing population than a more stable, less dense suburban or rural areas. Frequently changing population in an identified audience area should be considered when determining supplemental efforts to: - Residents in areas such as multi-family developments or densely populated urban areas - Increase the frequency of communications to residents Right-of-way encroachments have occurred frequently. Examples of supplemental efforts include: - Enhanced mailings to, face-to-face communications with, or increasing the frequency of communications to residents/developers/contractors in areas of right-of-way encroachment The potential for concern about consequences of a pipeline emergency is heightened. Consideration should be given to widening the coverage area for: - HVL pipelines in high population areas, extend the coverage area beyond the 1/8 th mile minimum distance each side of the pipeline 58

56 - Large diameter, high pressure, high volume pipelines where a pipeline emergency would likely affect the public outside of the specified minimum coverage area-extend the coverage area to a wider distance as deemed prudent. B) Public Officials Consideration should be given to supplemental program enhancement where: Heightened public sensitivity to pipeline emergencies exists in the area, independent of cause or which HONEOYE was involved Significant right-of-way encroachments (such as new construction developments) are occurring C) Emergency Officials Consideration should be given to supplemental program enhancement where: Emergency officials have heightened sensitivity to pipeline emergencies After post-emergency review, or where there's potential for enhanced "liaison activities" between HONEOYE and emergency officials that could have improved the emergency response to a pipeline emergency Requested by emergency officials to provide additional communications. D) Excavators/Contractors and One-Call Centers Consideration should be given to supplemental program enhancement where: There are instances that indicate an elevated potential for third-party damage Developers and contractors are performing a high number of excavations along a pipeline route in developing areas There are instances of problems identified with excavators' use or lack of use of the One-Call System. In those cases HONEOYE should also request that the one-call Center perform additional public awareness outreach activities 59

57 APPENDIX A 60

58 APPENDIX A Affected Public & Customers How Audience is Determined: Use Zip +4 and carrier route shape files for service territory HONEOYE uses town assessment rolls to identify property owners and residents which are sent to HONEOYE on a bi-weekly basis Along the minimum pipeline, Honeoye has access to the county tax rolls and pipeline is mapped in the tax maps. This helps identify people along the pipeline Database to track customers in service territory If applicable, make contact with HCAs in accordance with federal regulations (for residents along distribution system) Frequency of Communications: Baseline LDC: Twice annually for LDC customers; Annually to residents along distribution pipelines Supplemental LDC: As determined by specifics of the pipeline segment or environment Baseline HCA: Every 2 years for residents located along transmission line ROWs and annually for HCAs. HCAs Supplemental: As determined by specifics of the pipeline segment or environment Key Messages To Communicate if Applicable: Awareness that they live or work near pipelines and how to recognize the presence of a pipeline Pipeline purpose and reliability Pipeline location information, including pipeline markers Awareness of hazards associated with leaks and preventative measures Damage prevention and awareness and one-call requirements Overview information of steps HONEOYE takes to prevent incidents and mitigate the impact in the unlikely event that they occur How to recognize and notify HONEOYE about a leak or pipeline emergency Liaison with emergency officials What protective or response actions to take in the unlikely event of a release or other operational incident How to contact HONEOYE with questions or concerns regarding safety, integrity management issues, public awareness or land use practices Availability of list of pipeline operators through NPMS Position our website as the preferred method of getting up-to-date information whenever the stakeholder needs it Vehicles/Materials Used To Communicate if Applicable: Website Public service announcements Paid advertising Printed pieces - bill stuffers, brochures and letters See samples Coordinated communications with the applicable One-Call Centers Community events, public meetings, neighborhood newsletters (Supplemental as needed) 61

59 Table 1 - THE AFFECTED PUBLIC* Stakeholder Audience Residents located adjacent to the transmission pipeline ROW Residents located along distribution systems Gas transmission pipeline customers LDC customers Audience Definition People who live adjacent to a natural gas and/or hazardous liquid transmission pipeline ROW People who live on or immediately adjacent to the land wherein gas distribution pipelines are buried Businesses or facilities that the pipeline operator provides gas directly to for end use purposes. This does not include LDC customers. People that are served by gas distribution facilities Examples Occupants or residents Tenants Farmers Homeowner associations or groups Neighborhood organizations LDC customers Non-customers living immediately adjacent to the land wherein distribution pipelines are buried Power plants Businesses Industrial facilities LCD Customers Residents near liquid or natural gas storage and other operational facilities along transmission lines Places of congregation Residents located along rights-of-way for gathering pipelines People who live adjacent to or near a tank farm, storage field, pump/compressor station and other facilities Identified places where people assemble or work on a regular basis on or along a transmission pipeline ROW, unrelated to habitation. People who live or work on land along which the gathering pipeline is located and within the right-of-way For higher consequence gathering lines (e.g. H 2S), people who live or work a distance on either side of right-of-way that is based on the potential impact in the event of an emergency Occupants or residents tenants Farmers Homeowner associations or groups Neighborhood organizations Businesses Schools Places of worship Hospitals and other medical facilities Prisons Parks and recreational areas Day-care facilities Playgrounds Occupants or residents Tenants Farmers Businesses Schools *Note: Table was taken directly from the American Petroleum Institute Recommended Practice 1162, first edition, December

60 Emergency Officials How Audience is Determined: Discussions with identified local Emergency Responders (Emergency Officials) Existing emergency response plans Local Emergency Planning Committee databases Some of the employees of Honeoye are members of the emergency response units, such as fire, and ambulance squads. Use of County Supervisors handbook to identify the supervisors Liaison with the County Director of Emergency Management which helps to schedule onsite meetings periodically State and local emergency management agencies Field operations personnel Frequency of Communications: Baseline: Annually Supplemental: As determined by specifics of the pipeline segment or environment Key Messages to Communicate if Applicable: Pipeline purpose and reliability How to get information regarding our pipelines Pipeline location information, including pipeline markers Emergency contact numbers for HONEOYE Emergency Preparedness Communications, with Emergency Response Agencies to provide detailed information Information about potential hazards with our pipelines How to notify HONEOYE about an emergency, or with questions and concerns How to safely respond to a pipeline emergency, and the priority to protect life An overview of steps HONEOYE takes to prevent incidents and mitigate any negative impacts in the unlikely event of one How to contact HONEOYE with questions or concerns regarding public safety, Integrity Management issues, emergency preparedness, public awareness or land use practices Vehicles/Materials Used To Communicate if Applicable: Scheduled meetings with County or Multiple County officials Personal contact Telephone calls Printed pieces - brochures Emergency exercises (Supplemental as needed) Videos and CDs (Supplemental as needed) Facility tours or open houses (Supplemental as needed) 63

61 Table 2 Emergency Officials* Stakeholder Audience Audience Definition Examples Emergency officials Local, state, or regional officials, agencies and organizations with emergency response and/or public safety jurisdiction along the pipeline route Fire departments Police/sheriff departments Local Emergency Planning Commissions (LEPCs) County and State Emergency Management Agencies (EMA) Other emergency response organizations Other public safety organizations *Note: Table was taken directly from the American Petroleum Institute Recommended Practice 1162, first edition, December

62 Public Officials How Audience is Determined: Local telephone directories Use of the Ontario County Board of Supervisors handbook to identify the local public officials Use of database to identify newly elected officials Input of local personnel who routinely work with government or regulatory bodies Internet searches and research State and local government databases Frequency of Communications: Baseline: Every three years Supplemental: If in HCA, then annually to the appropriate public safety official Supplemental LDC: As determined by specifics of the pipeline segment or environment Key Messages Communicated if Applicable: Pipeline Purpose and reliability Pipeline location information, including pipeline markers General information about pipelines that cross their area of jurisdiction How community or governmental decisions regarding land use may affect our pipelines and ultimately public safety Hazards associated with any releases and preventive measures Overview information of steps HONEOYE takes to prevent incidents and mitigate their impact in the unlikely event that they occur How to contact HONEOYE with questions or concerns regarding public safety, Integrity Management issues, emergency preparedness, public awareness or land use practices One-call requirements How to obtain transmission pipeline information through National Pipeline Mapping System Summary of emergency preparedness information and indication of emergency officials in jurisdiction that have received this information Vehicles/Materials Used To Communicate if Applicable: Printed pieces - brochures Telephone calls (Supplemental as needed) Group meetings (Supplemental as needed) Personal contact (Supplemental as needed) (Supplemental as needed) 65

63 Table 3 Local Public Officials* Stakeholder Audience Audience Definition Examples Public officials Local, city, county or state officials and/or their staff s having land use and street/road jurisdiction along the pipeline route. Planning boards Zoning boards Land Developers, Excavators Licensing departments Permitting departments Building code enforcement departments City and county managers Public and government officials Public utility boards Includes local Governing Councils as defined by many communities Public officials who manage franchise or license agreements *Note: Table was taken directly from the American Petroleum Institute Recommended Practice 1162, first edition, December

64 Excavators/Contractors/Land Developers How Audience is Determined: Dig Safely Database system identifies contractors Attend periodic Dig Safely contractor meetings Honeoye keeps an updated contractor list Excavation equipment rental companies Utility coordinating committees Maintenance records Standard Industrial Codes (SIC) Field personnel Telephone directories Frequency of Communications: Baseline: Annually for excavators; annually for land developers in areas of new housing Supplemental: As determined by specifics of the pipeline segment or environment Key Messages Communicated if Applicable: The purpose of our pipelines and reliability Pipeline location information, including pipeline markers How to assist in preventing emergency situations by following safe excavation and digging practices and reporting any unauthorized activity How the safety of HONEOYEs pipeline can be impacted by encroachments on HONEOYE s ROW Hazards associated with any incidents or releases Overview information of steps HONEOYE takes to prevent incidents and mitigate the impact in the unlikely event that they occur How to recognize a leak Liaison with emergency officials What protective or response actions individuals should take in the unlikely event of a release or other operational incident How to contact HONEOYE with questions or concerns regarding safety, integrity management issues, preparedness, public awareness or land use practices One-call requirements (subsidiaries are members of appropriate one-call systems) Vehicles/Materials Used To Communicate if Applicable: Paid Advertising Printed pieces - brochures and letters One-call center outreach Pipeline markers Personal contact (Supplemental as needed) Group meetings (Supplemental as needed) (Supplemental as needed) Telephone Calls (Supplemental as needed) 67

65 Table 4 Excavators* Stakeholder Audience Audience Definition Examples Excavators** Land Developers One-Call Centers*** Companies and local/state government agencies who are involved in any form of excavation activities Companies and private entities involved in land development and planning Excavation One-Call Centers relevant to the area Construction companies Excavation equipment rental companies Public works officials Public street, road and highway departments (maintenance and construction) Timber companies Fence building companies Drain tiling companies Landscapers Well drillers Home builders Land developers Real estate sales Each state, region, or other organization established to notify underground facility owner/operators of proposed excavations. Excavation One-Call Centers relevant to the area. *Note: Table was taken directly from the American Petroleum Institute Recommended Practice 1162, first edition, December 2003 **For extensive list of excavators, see Appendix D ***For One Call information, see Appendix C 68

66 One-Call Centers How Audience is Determined: Listing of one-call centers in company records Frequency of Communications: Baseline: Annually or based on the requirements of the applicable One-Call Center Supplemental: As changes in pipeline routes or contact information occur, or as required by state Key Messages Communicated if Applicable: Pipeline location information Other requirements of the applicable One-Call Center How to inform HONEOYE of questions or concerns regarding safety, integrity management issues, preparedness, public awareness or land use practices One-Call system performance feedback (as applicable) Suggestions for improvements (as applicable) Vehicles/Materials Used To Communicate if Applicable: Membership in appropriate One-Call Center Requirements of the applicable One-Call Center Maps (as required) Printed pieces (Supplemental as needed) - brochures and letters Telephone calls (Supplemental as needed) Personal contact (Supplemental as needed) (Supplemental as needed) 69

67 Table 5 One-Call Centers* Stakeholder Audience Audience Definition Examples One-Call Center** Pipeline location information Other requirements if applicable One Call system performance Accurate line location information Membership in appropriate One-Call Center Requirements of the applicable One-call Center Maps (as required) Requirements of the One-Call center Targeted distribution of print materials 70

68 FOR LOCAL AUTHORITIES Honeoye Storage Corporation (HSC) is located at 4511 Egypt Road Canandaigua, NY owns and operates a natural gas storage facility and pipeline system in your area. HSC maintains and operates a Damage Prevention Program for its operations of the storage and pipeline system. A copy of the plan is available for review in our office. This program includes educating and notifying the residents about specific operations requirements and the existence of the program. We also use preventative measures such as routine patrols and leak surveys. These requirements include: 1. Contact HSC if you notice anyone working within 200' of the gas pipeline. 2. Be aware of gas leaks and report them immediately. Signs of gas leaks include the hissing sound of escaping gas, dead vegetation, blowing earth, bubbling water, and the smell of gas. Emergencies include gas leaks, fire or explosions, natural, natural disasters or civil disobedience. If you suspect that the pipeline is leaking, stay away from the area, have others stay away from the area, and notify Honeoye immediately. 3. Do not attempt to locate the gas leak with matches or other open flames. Do not remain in a building if there is strong odor. Do not turn lights on or off or unplug electrical appliances where there is a strong odor. Do not use a telephone in the area of a strong gas odor. Extinguish open flames. Do not start automobiles. To help us enforce our Damage Prevention Program and ensure the safe operation of our pipeline system, please call these numbers to report excavation projects or suspected gas leaks: Daytime: After Hours: * Emergency (FAX): * Police: 911 Fire Department: 911 Sheriff: 911 New York One Call 811 Log on to the PHMSA.dot.gov website for additional information. *The number that recorded message refers to calling is Finger Lakes Answering Service: ; and the recording also first states if the call is an emergency to hang up and call

69 FOR LOCAL RESIDENTS Honeoye Storage Corporation (HSC) is located at 4511 Egypt Road Canandaigua, NY owns and operates a natural gas storage facility and pipeline system in your area. HSC maintains and operates a Damage Prevention Program for its operations of the storage and pipeline system. A copy of the plan is available for review in our office. This program includes educating and notifying the residents about specific operations requirements and the existence of the program. We also use preventative measures such as routine patrols and leak surveys. These requirements include: 4. Contact HSC if you notice anyone working within 200' of the gas pipeline. 5. Be aware of gas leaks and report them immediately. Signs of gas leaks include the hissing sound of escaping gas, dead vegetation, blowing earth, bubbling water, and the smell of gas. Emergencies include gas leaks, fire or explosions, natural, natural disasters or civil disobedience. If you suspect that the pipeline is leaking, stay away from the area, have others stay away from the area, and notify Honeoye immediately. 6. Do not attempt to locate the gas leak with matches or other open flames. Do not remain in a building if there is strong odor. Do not turn lights on or off or unplug electrical appliances where there is a strong odor. Do not use a telephone in the area of a strong gas odor. Extinguish open flames. Do not start automobiles. To help us enforce our Damage Prevention Program and ensure the safe operation of our pipeline system, please call these numbers to report excavation projects or suspected gas leaks: Daytime: After Hours: * Emergency (FAX): * Police: 911 Fire Department: 911 Sheriff: 911 New York One Call 811 Log on to the PHMSA.dot.gov website for additional information. *The number that recorded message refers to calling is Finger Lakes Answering Service: ; and the recording also first states if the call is an emergency to hang up and call

70 Dear Affected Pipeline Population: This information is being provided to you in compliance with the federal law (CFR-49). This notice is to alert you to the fact that the HONEOYE STORAGE CORPORATION (HSC), 4511 Egypt Road Canandaigua, NY owns and operates a natural gas storage facility and transmission pipeline system in your area. Should any problems be brought to your attention regarding the subject system (See location map enclosed), please use the enclosed "Emergency Notification List" to contact us. You could be contacted regarding leaks/odors, fires, explosions or injuries related to our buried gas line. We are available to respond and shut down/make safe our system in the event of an emergency. HSC has the equipment, manpower and knowledge to detect leaks, locate buried pipe, and shut down gas supply to our system. We also have independent remote communication capabilities between our responding personnel. Please keep this information on file and call if you ever have any questions. We appreciate your continued assistance. Through our combined mutual effort and utilizing the abilities of each, we plan to minimize hazards/damage to life of property in the area of our pipeline operations. Enclosure (2) Local Authorities Letter and Map Received By Date Public Service Group Name (Fire, Police, etc.) Please CIRCLE below any responsibilities /resources you may offer in a gas line emergency. Ambulance Crowd Control Communications Coordinator Fire Equip. Traffic Control EMS Services Rescue Other Please make a copy of completed form and return to Honeoye Storage Corporation. (Fold and tape the document as shown on reverse side. Stamp has been included for your return.) Thank you. (One copy of this delivered signed letter to be retained and kept in DOT file) 73

71 Honeoye Storage Corporation 4511 Egypt Road Canandaigua, NY Honeoye Storage Corporation 4511 Egypt Road Canandaigua, NY

72 APPENDIX B 75

73 APPENDIX B SUMMARY OF PUBLIC AWARENESS COMMUNICATIONS NATURAL GAS TRANSMISSION LINES PIPELINE OPERATORS Table 1 Affected Public* Stakeholder Audience Residents located along transmission pipeline ROW And Places of Congregation Message Type Delivery Frequency Delivery Method and/or Media (1) Affected Public Baseline Messages: Baseline Frequency = 2 years Pipeline purpose and reliability Awareness of hazards and prevention measures undertaken Damage prevention awareness One-Call requirements Leak recognition and response Pipeline location information How to get additional information Availability of list of pipeline operators through the NPMS Baseline Activity: Targeted distribution of print materials Pipeline markers Newspaper* Residents near storage or other major operational facilities Supplemental Message: Information and/or overview of operator s Integrity Management Program ROW encroachment prevention Any planned major maintenance/construction activity Supplemental Message: Information and/or overview of operator s Integrity Management Program Special incident response notification and/or evacuation measures if appropriate to product or facility Facility purpose Supplemental Frequency: Additional frequency and supplemental efforts as determined by specifics of the pipeline segment or environment Supplemental Frequency: Additional frequency and supplemental efforts as determined by specifics of the pipeline segment or environment Supplemental Activity: Print materials Personal contact Telephone calls Group meetings Open houses Supplemental Activity: Print materials Personal contact Telephone calls Group meetings Open houses *Note: See the following Newspaper Communication Example 1 For specific newspapers, see Appendix E 76

74 Example 1 Notification in Local Newspaper (see Appendix E for correct newspaper) Honeoye Storage Corporation (HONEOYE), located at 4511 Egypt Road, Canandaigua, New York owns and operates an independent natural gas storage field your area (see map-appendix G). This storage facility consists of an interstate transmission pipeline system that gathers and moves large amounts of natural gas from the producing and/or refining locations to local outlets such as natural gas distribution systems and is classified as an Interstate pipeline located in various state borders The company maintains and operates a Damage Prevention/Emergency Program for its operations of these pipeline systems and a copy of the plan is available for review in our office. The pipeline is reliable in the fact that no underground leaks have ever been recorded. This program includes educating and notifying the public about specific operation requirements and the existence of the program. We also use preventative measures such as routine patrols and leak surveys. These requirements include: 1. Notify New York 81/Dig Safely 48 hours prior to digging if you plan to excavate and/or blast on or within two hundred (200) feet of our pipeline right-of-way. Company personnel will locate the pipeline for you to ensure safe excavation and/or blasting. 2. Contact and/or advise others who you believe to be working near our pipeline to contact (HONEOYE) and notify New York 811/Dig Safely 48 hours prior to digging or before performing any activity that might damage our pipeline system. 3. Be aware of gas leaks/emergencies and report them immediately. Signs of gas leaks include the hissing sound of escaping gas, dead vegetation, blowing earth, bubbling water, and the smell of gas. Emergencies include gas leaks, fire or explosion, natural disasters or civil disobedience. If you suspect that the pipeline is leaking, stay away from the area, have others stay away from the area, and notify HONEOYE immediately. 4. Do not attempt to locate the gas leak with matches or other open flames. Do not remain in a building if there is a strong odor. Do not turn lights on or off or unplug electrical appliances where there is a strong odor. Do not use a telephone in the area of a strong gas odor including hanging up an ongoing telephone call. Do not use an automobile in the area of a gas leak. To help us enforce our Damage Prevention/Emergency Program and ensure the safe operation of our pipeline system, please call these numbers to report excavation projects, suspected gas leaks, or any other emergencies. Daytime: Emergency: Police: 911 Fire Department: 911 One-Call System 811 Log on to the PHMSA.DOT.Gov website for additional information. 77

75 SUMMARY OF PUBLIC AWARENESS COMMUNICATIONS NATURAL GAS TRANSMISSION LINES PIPELINE OPERATORS Table 2 Emergency Officials/Local Public Officials* Stakeholder Audience Emergency Officials Public Officials Message Type (a) Baseline Messages: Pipeline purpose and reliability Awareness of hazards and prevention measures undertaken Emergency Preparedness Communications Potential hazards Pipeline location information and availability of NPMS How to get additional information Supplemental Message: Provide information and/or overview of Integrity measures undertaken Maintenance construction activity Baseline Messages: Pipeline purpose and reliability Awareness of hazards and prevention measures undertaken Emergency preparedness communications One-call requirements Pipeline location information and availability of NPMS How to get additional information Supplemental Message: If applicable, provide information about designation of HCA (or other factors unique to segment) and summary of integrity measures undertaken ROW encroachment prevention Maintenance construction activity Delivery Frequency Emergency Officials Baseline Frequency = Annual Supplemental Frequency: Additional frequency and supplemental efforts as determined by specifics of the pipeline segment or environment (a) Baseline Frequency = 3 years Supplemental Frequency: If in HCA, then annual contact to appropriate public safety officials Otherwise, as appropriate to level of activity or upon request Delivery Method and/or Media Baseline Activity: Personal contact (generally preferred) Targeted distribution of print materials Group meetings Telephone calls with targeted distribution of print materials Supplemental Activity: Emergency tabletop deployment exercises Facility tour Open house Baseline Activity: Targeted distribution of print materials Supplemental Activity: Personal contact Telephone calls Videos and CDs *Note: Table was taken directly from the American Petroleum Institute Recommended Practice 1162, first edition, December

76 SUMMARY OF PUBLIC AWARENESS COMMUNICATIONS NATURAL GAS TRANSMISSION LINES PIPELINE OPERATORS Table 3 Excavators, Land Developers, One-Call Centers* Stakeholder Audience Excavators/ Contractors One-Call Centers Message Type Delivery Frequency Delivery Method and/or Media (b) Excavators Baseline Messages: Baseline Frequency = Annual Pipeline purpose and reliability Awareness of hazards and prevention measures undertaken Damage prevention awareness One-call requirements Leak recognition and response How to get additional information Supplemental Message: Supplemental Frequency: Pipeline purpose, prevention Additional frequency and measures and reliability supplemental efforts as determined by specifics of the pipeline segment or environment Supplemental Message: Supplemental Frequency: Pipeline purpose and reliability Awareness of hazards and prevention measures undertaken Damage Prevention Awareness One-Call Requirements Leak Recognition and Response ROW Encroachment Prevention Availability of list of pipeline operators through NPMS Baseline Messages: Pipeline location information Other requirements of the applicable One-Call Center Supplemental Message: One-Call System performance Accurate line location information One-Call System improvement Baseline Frequency: Requirements of the applicable One-Call Center Supplemental Frequency: As changes in pipeline routes or contact information occur or as required by state requirements Baseline Activity: Targeted distribution of print materials One-Call Center outreach Pipeline markers Supplemental Activity: Personal contact Group meetings Supplemental Activity: Targeted distribution of print materials Pipeline markers Personal contact Group meetings Telephone calls Baseline Activity: Membership in appropriate One-Call Center Requirements of the applicable One-Call Center Maps (as required) Supplemental Activity: Targeted distribution of print materials Personal contact Telephone calls *Note: Table was taken directly from the American Petroleum Institute Recommended Practice 1162, first edition, December

77 SUMMARY OF PUBLIC AWARENESS COMMUNICATIONS NATURAL GAS GATHERING PIPELINE OPERATORS Table 4 AFFECTED PUBLIC * Stakeholder Audience Residents And Places of Congregation within area of potential impact Message Type Delivery Frequency Delivery Method and/or Media (c) Excavators Baseline Messages: Baseline Frequency = 2 years Gathering pipeline purpose Awareness of hazards Prevention measures undertaken Damage prevention awareness One-call requirements Leak Recognition and Response How to get additional information Supplemental Message: Supplemental Frequency: Planned maintenance construction Annually for sour gas activity gathering lines Special emergency procedures if sour Additional frequency as gas or other segment specific reason determined by specifics of the pipeline segment or environment Baseline Activity: Targeted distribution of print materials OR Personal contact Supplemental Activity: Pipeline markers Print materials Personal contact Telephone calls Group meetings Mass media Other activities as described in Appendix J *Note: Table was taken directly from the American Petroleum Institute Recommended Practice 1162, first edition, December

78 SUMMARY OF PUBLIC AWARENESS COMMUNICATIONS NATURAL GAS GATHERING PIPELINE OPERATORS Table 4.1 EMERGENCY OFFICIALS * Stakeholder Audience Message Type Delivery Frequency Delivery Method and/or Media (d) Excavators Emergency Officials Baseline Messages: Gathering pipeline and purpose Awareness of hazards Prevention measures undertaken Emergency preparedness communications, company contact and response information Specific description of products transported and any potential special hazards How to get additional information Baseline Frequency = Annual Baseline Activity: Personal contact (generally preferred) OR Targeted distribution of print materials OR Group meetings OR Telephone calls with targeted distribution of print materials Supplemental Message: Planned maintenance construction activity Special emergency procedures if sour gas or other segment specific reason Supplemental Activity: Emergency tabletop deployment exercises Facility tour Open House *Note: Table was taken directly from the American Petroleum Institute Recommended Practice 1162, first edition, December

79 SUMMARY OF PUBLIC AWARENESS COMMUNICATIONS NATURAL GAS GATHERING PIPELINE OPERATORS Table 4.2 LOCAL PUBLIC OFFICIALS * Stakeholder Audience Public Officials Message Type Delivery Frequency Delivery Method and/or Media (e) Excavators Baseline Messages: Baseline Frequency = 3 years General location and purpose of gathering pipeline Awareness of hazards Prevention measures undertaken Copies of materials provided to affected public and emergency officials Company contacts How to get additional information Supplemental Message: Supplemental Frequency: ROW encroachment prevention If in HCA, then more frequent Maintenance construction activity or annual contact with Special emergency procedures if sour appropriate public safety gas or other segment specific reasons officials Otherwise as appropriate to level of activity or upon request Baseline Activity: Targeted distribution of print materials Supplemental Activity: Personal contact Telephone calls Videos and CDs *Note: Table was taken directly from the American Petroleum Institute Recommended Practice 1162, first edition, December

80 SUMMARY OF PUBLIC AWARENESS COMMUNICATIONS NATURAL GAS GATHERING PIPELINE OPERATORS Table 4.3 EXCAVATORS * Stakeholder Audience Excavators/Contr actors Message Type Delivery Frequency Delivery Method and/or Media (f) Excavators Baseline Messages: Baseline Frequency = Annual General location and purpose of gathering pipeline Awareness of hazards Prevention measures undertaken Damage prevention awareness One-call (Dig Safely) requirements Leak recognition and response How to get additional information Baseline Activity: Targeted distribution of print materials One-Call (Dig Safely) outreach Pipeline markers Supplemental Activity: Personal contact Group meetings One-Call Center (Dig Safely) outreach Mass media Land Developers Supplemental Message: General location and purpose of gathering pipeline Awareness of hazards Prevention measures undertaken Damage prevention awareness Supplemental Frequency: Frequency as determined by specifics of the pipeline segment or environment Supplemental Activity: Targeted distribution of print materials Personal contact Group meetings Telephone calls One- Call Centers Dig Safely Baseline Message: Pipeline location information Other requirements of the applicable One-Call (Dig Safely) Center Supplemental Message: One-Call (Dig Safely) System performance Accurate line location information One-Call (Dig Safely) System improvements Baseline Frequency: Requirements of the applicable One-Call (Dig Safely) Center Supplemental Frequency: As changes in the pipeline routes or contact information occur or as required by state requirements Baseline Activity: Membership in the appropriate One-Call (Dig Safely) Center Requirements of the applicable One-Call (Dig Safely) Center Maps (as required) Supplemental Activity: Targeted distribution of print materials Personal contact Telephone calls Maps (as required) *Note: Table was taken directly from the American Petroleum Institute Recommended Practice 1162, first edition, December

81 APPENDIX C 84

82 APPENDIX D 85

83 PUBLIC AWARENESS HONEOYE STORAGE CORPORATION ONTARIO COUNTY, NEW YORK Ambulance, Fire, Law Enforcement Emergencies Call 911 Geneva - Emergency Services: Air Ambulance by Air Trek, Inc CjFolger Hook and Ladder Varick Volunteer Fire Dept North Side Fire Co. Inc Geneva Fire Dept Geneva City Fire Dept Finger Lakes Regional EMS Geneva Fire Chief Geneva Police Dept Canandaigua - Emergency Services: Air Ambulance by Air Trek, Inc Bristol Fire Phone Canandaigua Police Dept Sheriff s Office Property Clrk Canandaigua Emergency Squad Ontario County Advanced Life Canandaigua Juvenile Aid Bur Sheriff s Identification Division Hopewell Fire Dept Sheriff s Chief Correction Victor Emergency Services: Air Ambulance by Air Trek, Inc Fishers Fire Dept Victor Fire House

84 PUBLIC AWARENESS HONEOYE STORAGE CORPORATION TOWN OF RICHMOND, ONTARIO COUNTY, NEW YORK Ambulance, Fire, Law Enforcement Emergencies Call

85 Pamela Helming, Town Supervisor 5726 County Road 32 Canandaigua, NY (585) Office (585) Home Ralph Brandt 6235 Route 5 & 20 Canandaigua, NY (585) Office (585) Home [email protected] Gregory Westbrook 3844 County Road 16 Canandaigua, NY (585) [email protected] PUBLIC OFFICIALS Town of Canandaigua Town Board Members Keith Cutri 5440 Route 5&20 West Canandaigua, NY (585) [email protected] Terry Fennelly 4545 Middle Cheshire Road Canandaigua, NY (585) Home [email protected] List of Planning Board Members Thomas Schwartz, Chairperson 5231 Coye Road Canandaigua, NY Charles Oyler 5078 Foster Road Canandaigua, NY Richard Gentry 4485 Latting Road Canandaigua, NY Daniel O'Bine 5304 Nott Road Canandaigua, NY Ryan Staychock 6285 Ketchum Road Canandaigua, NY

86 List of Zoning Board of Appeals Members Graham Smith Chair 3713 County Road 16 Canandaigua, NY Gary Davis 5170 Laura Lane Canandaigua, NY Rick Szkapi 5650 Bunnell Road Canandaigua, NY Carl Sahler 4214 County Road 16 Canandaigua, NY Terence Robinson 1953 Stablegate Drive Canandaigua, NY Roy Beecher - Alternate 3345 County Road 16 Canandaigua, NY List of Environmental Conservation Board Members Kevin Reynolds--Chair 5520 County Road 30 Canandaigua, NY Edith Davey 4715 Emerson Road Canandaigua, NY Rocco Venezia 5120 Laura Lane Canandaigua NY Nadia Harvieux 5295 Seneca Point Road Canandaigua, NY Jennifer Kehoe 5125 Overlook Lane Canandaigua, NY Highway and Water Superintendent James M. Fletcher (585) [email protected] 90

87 Supervisor Bob Green Send an to Bob. Phone: (585) Town Clerk Sharon Miller Send an to Sharon. Phone: (585) Highway Superintendent Ron Wilson Send an to Ron. Phone: (585) Town of Bristol Deputy Supervisor Alden Favro Phone: (585) Deputy Town Clerk: Patricia Sanford Phone: (585) Deputy Highway Superintendent Peter Ross Council Members Bruce Harter Phone: (585) Thomas Stevens Phone: (585) David Parsons Town Justice Catherine McGuire Send an to Town Justice Phone: (585) Fax: (585) Town Court Clerk Sara Santee Phone: (585) Tax Assessor Kelly Ducar Send an to Assessor. Phone: (585) Click here for a link to the Ontario County tentative assessment rolls. Final rolls will be available after July 1, Highway Planning Committee Ron Wilson Thomas Stevens Town Engineer Larsen Engineers MRB Group Zoning Board of Appeals Patricia Giordano(Chairperson) Sandra Riker (Secretary) Phone: (585) Steve Knowlton Code Enforcement and Fire Marshall Phillip Sommer Send an to Code Enforcement. Phone: (585) Chief Negotiator Bob Green Planning Board Nathan Harvey (Chairperson) Sandra Riker (Secretary) Phone: (585) Robert Stryker Robert Drayn Jr. Joann Rogers Robert Raeman Board of Assessment Review Stephen Squirrell (Chairperson) Bonnie Ross Linda Green Mary Jane Stoltz 91

88 Steve Smiley Marty Snyder Jennifer Sanford Stephen Pappano. County Planning Board Representative Sandra Riker Park Commissioner Thomas Stevens Honeoye Lake Watershed Representative Alden Favro Canandaigua Watershed Representative Bob Green 1. Important Phone Numbers Town Hall (585) Town Hall Fax (585) Highway Department (585) Zoning/Building Department (585) Town Justice (585)

89 Town of Richmond 8690 Main Street PO Box 145 Honeoye, NY Phone Fax Town Board Supervisor Ralph Angelo Deputy Supervisor Tom Gendreau Council Member Daryl Marshall Council Member Randy Walker Council Member Steve Barnhoorn Town Clerk Town Clerk Linda Grace Deputy Clerk Kerry Sek Assessor Assessor Lisa Bennett Assessor Clerk Rita Kendzior Code Enforcement Code Officer Spencer Shumway Highway Department Superintendent Tom Fleig Deputy Supt. Michael Stoddard

90 PUBLIC AWARENESS (reserved for future use) 94

91 PUBLIC AWARENESS (reserved for future use) 95

92 PUBLIC AWARENESS (reserved for future use) 96

93 PUBLIC AWARENESS (reserved for future use) 97

94 APPENDIX E 98

95 APPENDIX E LOCAL NEWSPAPERS Finger Lakes Times 218 Genesee Street PO Box 393 Geneva, NY Finger Lakes Daily News 3070 County Road 10 Canandaigua, NY MPNow Daily Messenger 73 Buffalo Street Canandaigua, NY

96 APPENDIX F 100

97 APPENDIX F Form PA-1: For documenting the effectiveness of meetings with public officials and emergency responders Meeting Date: Location: Name of person completing this form: At the conclusion of the meeting, ask participants the following questions: 1. Do the participants understand the purpose of distribution piping? Yes No 2. Are they aware of the potential hazards of a natural gas release? Yes No 3. Do they understand how to work with the utility in an emergency? Yes No 4. Do they know how to contact the utility for more information? Yes No Attach a list of other utility personnel and names of public officials and emergency responders present at this meeting. Signed: Co-Sign: Form must be kept for 5 years from the date of meeting. Consider asking the most senior public official or emergency responder present to co-sign this form. 101

98 APPENDIX G 102

99 APPENDIX G SYSTEM MAPS HONEOYE ENERGY 103

100 Arial shot of the Storage and Compressor Site 104

101 APPENDIX H 105

102 APPENDIX H Supplemental Information to Operators Conducting Surveys to Evaluate Effectiveness 1. Type of Survey-Surveys may be conducted in person, over the phone, or via mail questionnaires. Conducting them in person is more labor intensive and costly but yields the best result and the largest return. Mail surveys are least expensive but typically have only percent of the forms returned, which raises questions about whether the results are representative. Incentives for completing mail surveys may improve participation. Telephone surveys are a good compromise for the modest size samples needed to draw broad conclusions, but any of the methodologies can be made to work. 2. Sample Size-Typically a survey is designed to reach a random number of the targeted stakeholder audience. A variation on the random sample when conducting surveys in person is a "cluster sample" in which a block may be chosen at random and then a cluster of several households on the block visited at the same time. That is a relatively efficient way to increase sample sizes and not sacrifice much in statistical validity. The telephone number for affected residents is typically not readily accessible to the operator, although a random survey in a designated zip code or geographic area may include questions on whether the respondent lives or works along the right-of-way (to ensure a sufficient number of the affected public is included in the survey). For conducting a survey in person, the operator can work with a random selection of homes or businesses drawn from aerial maps or simply by selecting segments at random to be visited near the right-of-way. Mail surveys might be sent to all in a census tract, all in a zip code, or sub-zip code area. Third-party experts in conducting surveys can readily assist, at least for the first time a survey is attempted. 3. Statistical Confidence-There is typically concern about being statistically reliable. Often this leads to needlessly expensive surveys when one really only needs to know the approximate percentage of the target group that has been reached and is knowledgeable. In deciding sample size, one can keep in mind a simplification of a lot of statistical rules and tables: 106

103 The statistical error associated with a random survey is approximated by 1/, where n is the size of the sample. A sample of 100 gives an accuracy of approximately ±1/ 100, or about 10 percent. There are a number of detailed assumptions behind that approximation, which is more valid the larger the total population to be surveyed. For smaller populations, the sampling error is actually even smaller than that approximation. Very modest-size surveys can be used for evaluating pipeline safety for public awareness and still have statistical validity to support broad conclusions that, in turn, drive changes (as necessary) or support continuation (when supported) to the Public Awareness Plan. 3.1 Content-Different sets of questions are needed for different audiences. There obviously would be a different set of questions asked of households along a pipeline versus those asked of excavators. The survey questionnaire will be clear, brief and pre-tested to increase the participation and minimize the cost. Operators should try to keep their questions the same over time so that trends can be evaluated. The questions can be yes/no, multiple choice, or open-ended. It is easier to analyze data from multiple choices or yes/no questions than open-ended questions; the latter require someone to read and interpret them, and then complete computer-readable tallies or do a tally by hand. A combination of both open-end and multiple-choice questions can be used. A survey can focus on only one program element or several elements and can measure the following with one or more of the selected stakeholder audiences: Outreach: Surveys can determine whether the audience received the public awareness communication. Knowledge: Surveys can also inquire about what the person would do hypothetically in certain situations, such as "If you observed a suspected leak in a pipeline, what would you do?" Behavior: In addition to knowledge and attitudes, surveys can be designed to inquire of actual behaviors; e.g., "Have you ever called to inquire about the location of a pipeline," "Have you ever been involved in any way with a pipeline break or spill," etc. As a supplement to the baseline survey, the operator or operators working in collaboration or with trade associations may also include information about general attitudes about pipelines and knowledge of their role in delivering energy. Some thought is needed as to whether it is better to get open-ended responses that do not prompt the 107

104 respondent, to avoid bias. A short example: One might be tempted to ask, "What number would you call if you saw a break in a pipeline," but that question already assumes somebody would look up a number, which may be what you are trying to determine. A less biased question would be "what would you do if you saw a break in a pipeline?" 3.2 Implementation-HONEOYE can: Develop and conduct a survey on its own system using internal or external expertise Select a survey format designed by external parties or an industry association Adapt surveys designed by others and conduct on its own systems, or Join with others in a regional survey. SAMPLE SURVEY 4. Survey Questions - The content of the questions on the survey should reflect the goals of the public education program. HONEOYE is aware that the wording of questions is critical. Developing appropriate wording is more difficult than it may appear to be on the surface. It is easy to inadvertently build in biases or confuse the person being interviewed. The questionnaires should be tested before use. A focus group or small sample can be used for that purpose. If the wording is changed, the questions will be retested. Preferably, the same wording would be used for a group of operators if' not all of the industry, to achieve comparability and be able to compare statistics for the industry or a region. Individual operators should try to keep their questions the same over time so that trends can be evaluated. Where possible, it is preferable to use multiple-choice questions rather than open-ended questions, because the former are easier to analyze objectively. A combination of both open-end and multiple-choice questions can be used. Negative answers or problems raised by respondents will be followed up by a diagnostic question to understand the respondent's point of view better, and to get insight for making improvements. In the tables on the following pages, are two sample sets of survey questions one for the general public near pipelines, the other for excavators. These lists of questions can be used as menus from which to choose if there is time only for a few questions. The asterisked questions are the most important. The questions may refer to the respondent's experience in the past six months, year, or two years; generally one does 108

105 not ask about information older than one year because of memory problems, except for dramatic events likely to be remembered. 4.2 Introduction-In administering a survey, there will be a brief introduction to set the stage. For example: "HONEOYE believes it is important to get feedback from people (excavators) such as you about pipeline safety. We would like to ask you a few questions and would greatly appreciate your candid answers. The information on your particular response will be kept confidential. Let me start by asking..." 4.3 Venues-Basically the same questions can be asked during a formal survey, whether undertaken by mail, telephone, or in person. They also can be used during customer contacts or as part of contacts with appropriate personnel from excavators. 109

106 SAMPLE SURVEY FOR AFFECTED PUBLIC Attributed Measure Outreach Sample Questions Asterisk (*) marks most important questions *1. In the last year [or 2 years], have you seen or heard any information from HONEOYE relating to pipeline safety? [Yes or No] If yes: 1a. What was the source of the information (check all that apply): a. Written material (brochure, flyer, handout) b. Radio? c. TV? d. Newspaper ad or article? e. Face-to-face meeting? f. Posted information (e.g., on or near pipeline) g. Other: 1b. About how many times did you see information on pipeline safety in the last year? 2. Have you or has or anyone in your household ever tried to obtain information about pipeline safety in the last 12 months? [Yes or No] 2a. If yes, where did you try? Check all that apply: a. Internet b. Call c. Letter d. Visit e. Other: Knowledge *3. Do you live close to a gas pipeline? [Yes, No, do not know] 3a. If yes, where is it (or how close are you to it)? *4. What would you do in the event you were first to see damage to a pipeline? [Can check more than one] a. Call 911 b. Call pipeline operator c. Flee area d. Nothing (not my responsibility) e. Other: 5. What would you do if you saw someone intentionally trying to damage a pipeline? [Can check more than one] a. Call 911 b. Call pipeline operator c. Flee area d. Nothing (not my responsibility) e. Other: 110

107 Behavior *6. Have you ever called a pipeline operator, 911, or anyone else to report suspicious or worrisome activity near a pipeline? [Yes or No] 6a. If yes, what did you report: a. Break b. Product release c. Digging d. Other: *7. Have you or has anyone in your household [or company if a business] ever encountered a damaged pipeline or product released from a pipeline? [Yes or No] If yes, what did you do? 8. Have you ever passed information about pipeline safety to someone else? [Yes or No] If yes, what information and to whom: Outcomes 9. Has anyone in your household or have nearby neighbors ever had any injuries or damage associated with a pipeline break or spill? [Yes or No] 9a. If yes, describe event. Attitude 10. Do you agree or disagree that your local pipeline operator has been doing a good job of informing people like you about pipeline safety? a. Strongly agree b. Agree c. Disagree d. Strongly disagree If you disagree, why: 111

108 SAMPLE SURVEY QUESTIONS FOR EXCAVATORS The questions below could be worded for a specific operator or for any operator; some excavators may deal with more than one pipeline. Attributed Measure Outreach Sample Questions Asterisk (*) marks most important questions *1. In the last 12 months, have you been contacted or received written information from [local pipeline operator] regarding pipeline safety? [Yes or No] If yes, what was the source: a. Telephone call b. Mail c. Visit or in-person meeting d. e. Sign or billboard f. Other: 2. Have you received information from any other sources about pipeline safety? [Yes or no] 2a. If yes, which? Behavior 3. Have you contacted [pipeline operator name] in the past year to inquire about the location of pipelines? [Yes or no] 3a. If yes, about how many times? 3b. If yes, how did you make the contact: a. Telephone b. c. Letter d. In-person e. Other: *4. How often would you say your operator checks whether a pipeline exists before digging in a new spot? a. Always b. Usually c. Sometimes d. Rarely or Never e. Don't know. 4a. If not always: why not? a. Didn't know where to get information b. Not necessary c. Didn't think about it d. Takes too much time e. Think we can tell where pipeline is on our own f. Other: 112

109 Outreach 5. How do you make sure that all the right people in the company get the information on whom to call before digging? That is, how do you disseminate the information? a. Post it b. Discuss in meetings c. d. Calls e. Put in company's written procedures f. Put in company newsletter g. Other: Outreach (Audience size) 6. About how many people in your company actually determine where to dig? 6a. What jobs do they have (e.g., excavator equipment operator; executive; operations boss; etc.): Outcome 6b. How many of them probably have information on where to call before digging? a. All b. Most c. Some d. Few or None *7. Has your company ever unexpectedly encountered a pipeline while digging? [Yes or No] 7a. If yes, how often has this occurred? Explain whether pipeline location was unknown and why. 7b. If yes, how many were "close calls"? 7c. How many resulted in damage: 113

110 MEASURING EFFECTIVENESS OF PIPELINE PUBLIC AWARENESS PROGRAMS FOR TRANSMISSION PIPELINES Local Public Officials The following are sample survey questions on pipeline safety for local government/public officials. They can be used when meeting one on one with such officials or when doing a more systematic survey in connection with evaluating Public Awareness Programs for pipeline safety. Introduction if survey is in person: I am representing I would like to ask you a few questions regarding pipeline safety. Knowledge 1. Do you have an oil or gas pipeline running through your community? (Y/N) If not yes, tell them. [Reviewers: Should we also ask if they know where it is?] 2. Do you know the name of your local pipeline operator? (Y/N) 2a. If yes, who? [This may be given away by the introductory line.] Outreach 3. Have you heard or seen a message regarding pipeline safety in the last 12 months? (Y/N) 3a. If yes, about how many? 4. Before today, about when was your last contact with someone from the pipeline industry related to pipeline safety? (If known, fill in approximate date or number of weeks, months, or years ago.) Knowledge (again) 5. Do you have the number to call in the pipeline company if there is an incident or you need more information? (Y/N) 6. Have you heard of the Office of Pipeline Safety in the U. S. Department of Transportation? (Y/N) 7. Do you know what precautions an excavator should take prior to digging, to avoid accidentally hitting a pipeline? (YIN) 7a. If yes, what are they? 8. Are you familiar with the one-call line? (Y/N) (If no, they should be informed about it.) 9. How would you rate the adequacy of information you have about pipeline safety (e.g., how to recognize a leak, what to do when there is a leak, what first responders should do, etc.)? a. About right? b. Too much? c. Not enough? [This question is essentially a self-assessment of knowledge for a measure such as "percent of local officials who felt they needed more information about pipeline 114

111 Behavior Outcome safety:"] 10. Does your community have an emergency response plan to deal with a pipeline break (regard less of whether intentional or accidental)? (Y/N) 11. Are you aware of any pipeline breaks that occurred in your community in the last 10 years? (Y/N) 11 a. If yes, how many? 1 lb. What were they? [The interviewer should be prepared to tell the local official the correct answer.] 12. Have any of your local citizens or businesses expressed concern in the last 12 months about any issue regarding pipeline safety? (Y/N) 12a. If yes, what was it? 13. Overall, do you feel the pipeline industry has an adequate public safety awareness program? a. Definitely yes b. Pretty much so c. Not sure d. Don't know e. Probably not f. Definitely not [This is an overall perception of their awareness program. The operatory could use for measures such as "percent of local governments who rated the overall program as definitely or probably adequate"] 115

112 MEASURING EFFECTIVENESS OF PIPELINE PUBLIC AWARENESS PROGRAMS FOR TRANSMISSION PIPELINES Emergency Officials These questions are primarily for local first responders (e.g., fire, police, EMS officials), but could also be used for utility responders, and other emergency officials. Knowledge 1. Do you know where the nearest oil or gas pipeline is in or near your community? (Y/N) [If not, tell them after the interview.] 2. Do you know the name of your local pipeline operator? (Y/N) 2a. If yes, who? 3. Do you know who to call in the pipeline company if there is an incident, or if you need more information? (Y/N) Outreach 4. Have you seen, heard, or received any information regarding pipeline safety in any media in the last year? (Y/N) 4a. If yes, do you recall what? 5. Have you or anyone else in your department to your knowledge met with any representatives of the pipeline company to discuss pipeline safety within the last 12 months, prior to today? (Y/N) 5a. If yes, when? 5b.With whom? Behavior 6. Do you have a response plan or SOPs for responding to a pipeline incident, such as a break? (Y/N) 7. Have you done any practical training to deal with a break? (Y/N) Outcome 8. Do you know if there were any pipeline incidents within the last ten years in your community? (Y/N) 8a. If yes, about when? 8b. What was the incident? 8c. Did the department respond? (Y/N) 8d. If yes, Do you feel the department dealt with the incident in a satisfactory manner? [Self-assessment, if knowledgeable about the incident.] 116

113 APPENDIX I 117

114 APPENDIX I EXAMPLES OF STAKEHOLDER AUDIENCES When a Public Awareness Program is being developed, one of the initial tasks is to identify the audience(s) that should receive the program's messages. Honeoye has identified the intended audiences for its Public Awareness Program This appendix will provide further examples. The four intended "Stakeholder Audiences" include: Affected public Emergency officials Local public officials Excavators. A. Stakeholder Audience Identification Identification of the individual stakeholder audiences (i.e., members of the four target audiences) may be done by any means available to Honeoye. Several methods are available. Honeoye may identify their stakeholder audiences on their own or may elect to hire outside consultants who specialize in audience identification. Where lists are developed, they should be kept current or redeveloped prior to effecting a particular communication. 1. AFFECTED PUBLIC Some examples of how Honeoye may determine specific affected public stakeholder addresses along the pipeline, such as within a specified distance either side of the pipeline centerline, include the use of nine-digit zip code address databases and geospatial address databases. These databases generally provide only the addresses and not the names of the persons occupying the addresses. Broad communications to this audience is typically addressed to "Resident." It is important to note that when contacting apartment dwellers, individual apartment addresses should be used, not just the address of the apartment building or complex. Some operators maintain "line lists" which provide current information on names and addresses of people who own property on which the pipeline is located. It should be noted, however, that not all property owners live on the subject property and that the program should address those people living on the property. Additionally, where Honeoye has a customer base, it can use its customer databases for identifying audience members. 118

115 For the sub-groups "Residents located along transmission pipeline ROW" and "Places of Congregation," it is recommended that transmission pipeline operators provide communications within a minimum coverage area distance of 660 feet on each side of the pipeline, or as much as 1000 feet in some cases. The transmission pipeline operator should tailor its communications coverage area (buffer) to fit its particular pipeline, location, and potential impact consequences. At a minimum, Honeoye should consider areas of consequence as defined in federal regulations. Where specific circumstances suggest a wider coverage area for a certain pipeline location, the operator should expand the coverage area accordingly. A sub-set of the affected public that the operator may desire to send specific public awareness materials to is farmers. Farmers engage in deep plowing and clearing activities that could impact pipelines. One method of determining names and addresses of farmers along a pipeline route is the use of third-party vendors who purchase periodicals databases related to the farming and agricultural community. Due to the size of farming operations in some areas and the proximity of farming residents, it is recommended that the Honeoye increase its affected public awareness mailing coverage as appropriate. 2. EMERGENCY OFFICIALS There are several methods used by operators to identify the names and addresses of emergency officials. Depending upon the size of the county or parish, this may include all emergency officials in the affected jurisdiction. The means used by many operators is through the use of SIC (Standard Industrial Classification) code. Where SIC codes are utilized to identify emergency officials, Honeoye should include the list of code categories applicable to the emergency official s stakeholder group. The pipeline operator should consider all appropriate emergency officials who have jurisdiction along the pipeline route and should communicate with any emergency officials that Honeoye deems appropriate for a given coverage area. This will generally include all emergency officials whose jurisdictions are traversed by the pipeline. 119

116 3. LOCAL PUBLIC OFFICIALS Operators use several methods to identify names and addresses for specific public officials. These primarily include the use of local company resources, local phone books, and the Internet. Where SIC codes are used to identify public officials, the operator should include the categories applicable the public official s stakeholder group. 4. EXCAVATORS While "excavators" is a broad category, its use here is intended to identify companies that perform or direct excavation work. Honeoye will identify, on a current basis, persons who normally engage in excavation activities in the areas in which the pipeline is located. There are several methods used by pipeline operators to identify specific excavator stakeholder names and addresses. Where SIC codes are used to identify excavators, Honeoye will include the categories applicable to the Excavator stakeholder group. The SIC/NAICS list should be considered the minimum for excavator audience identification where those codes are used. Honeoye may add to or expand the list as other excavator information becomes available. Another source for identifying excavators is the One-Call Center that covers the area designated by the Public Awareness Program. Several One-Call Centers provide the excavator lists to their members. This may also be accomplished by the use of third-party vendor who specializes in this service. 120

117 APPENDIX J 121

118 APPENDIX J GUIDELINES FOR MESSAGE DELIVERY METHODS AND/OR MEDIA A. PRINT MATERIALS Printed materials are an effective means of communication with an intended audience. Because of the wide variety of print materials, HONEOYE should carefully select the type, language and formatting based on the audiences and the message to be delivered. Generally, using more than one form of print materials in its Public Awareness Program is appropriate. 1. Targeted Distribution of Print Materials Targeted Distribution of Print Materials is the most common message delivery mechanism currently used by the pipeline industry. Print materials can convey important information about the company, the industry, pipeline safety, or a proposed project or maintenance activity and should provide contact information where the recipient can obtain further information. Print materials also afford an effective opportunity to communicate content in a graphical or pictorial way. However, used alone, targeted distribution of print materials should not be considered effective communication with local emergency response personnel. Consideration should be given to joining with other pipeline companies in a local, regional or national setting (including both the local distribution company and transmission pipelines) to produce common message materials that can be either jointly sponsored, (e.g., include all sponsors company names/logos) or used as a "shell" and then customized to each company's individual needs, to help ensure that a consistent message is being delivered. This approach can also effectively reduce the cost to individual operators. Print materials can be mailed to residents or communities along the pipeline system or handed out at local community fairs, open houses, or other public forums. Operators can hire facilitators to organize mass mailings, using nine-digit zip codes or geo-spatial address databases; to designated residents in the community located along the pipeline, such as within an appropriate distance either side of the pipeline centerline. In this case it is often advisable to get information from the postal service or service provider on size, folding and closure requirements to minimize the postage costs for 122

119 mass mailings. There are services that can handle the printing of materials, mailing address identification, mailing and documentation for the operator as a package. 2. Letters Research has indicated that letters mailed to residents along a pipeline system are an effective tool. HONEOYE could use letters to communicate specific information, such as what to do in the event of a leak, identification of suspicious activity or notification of planned maintenance activities within the right-of-way. Notification letters are usually effective where there is a high likelihood for third-party damage such as in agricultural areas, new developments and where other types of ground disturbing activities may take place. Similar letters may also be sent to contractors, excavators and equipment rental companies informing them of the requirement to use One-Call Systems and providing other important safety information for their workers and the public. Letters, along with other print materials, should provide information about where the recipient can obtain further information (such as website address, address, local phone numbers and one-call numbers). 3. Pipeline Maps Pipeline maps can be presented as printed material and are an important component of the Public Awareness Program. HONEOYE will decide which maps are appropriate for the stakeholder audience. 4. Response Cards Often referred to as either bounce back cards or business reply cards, these preprinted, preaddressed, postage paid response cards are often mailed to the affected public as an integral part of, or as an attachment to, other print materials. When delivering public awareness information to nearby residents, public or emergency officials, the inclusion of response cards can be used in a variety of ways: To maintain/update current mailing lists. Response cards permit the recipients to notify the operator of any changes in address To provide a convenient venue for recipients to provide comments, request additional information, raise concerns or ask questions To help evaluate the effectiveness of the operator's Public Awareness Program. 123

120 5. Bill Stuffers Bill stuffers are printed materials frequently used by local distribution companies (LDCs) in conjunction with invoice mailings to their customers. Due to the nature of their customers, these are not an appropriate option for transmission and gathering pipelines. LDCs using bill stuffers can increase the effectiveness of their programs by communicating to their active customers frequently through the repeated use of bill stuffers. For those LDCs that are combined with other energy utilities such as electric or water systems, bill stuffers regarding pipeline safety and underground damage prevention can be delivered to virtually all surroundings residents, even when some may not be natural gas customers. B. PERSONAL CONTACT Personal contact is a face-to-face contact between HONEOYE and the intended stakeholder audience. This method is highly effective in communicating with the audience as it allows for a two-way conversation. This may be done on an individual basis or in a group setting. The following examples of communication via personal contact are described below: 1. Door-to-Door Contact Along Pipeline Right-of-Way This method is often used to make contact with residents along the pipeline right-ofway to relay pipeline awareness information or information on upcoming pipeline maintenance. This method can help to build stakeholder trust, which is an integral part of communication and an enhancement to the long-term Public Awareness Program. HONEOYE representatives conducting door-to-door contact should be knowledgeable and courteous, be prepared for these types of communications and be able to discuss and respond to questions relating to the communication materials provided so that contact is meaningful and positive. They should provide the landowner/resident with basic pipeline safety information and a means for future contact. If pipeline safety is to be discussed in this forum, HONEOYEs representative should be generally knowledgeable about HONEOYEs pipeline integrity program and emergency response procedures. Additionally, the following information should also be considered: 124

121 a. Description of facilities on or near the property (i.e., pipelines, meter/regulator stations, compressor/pump stations, wellheads, treating facilities, tankage, line markers, cathodic protection, communication, etc.) b. Description of easement and property owner's rights and limitations within the easement c. Name and phone number of local contact within company for further information and HONEOYEs emergency notification number to report emergencies or suspicious activity d. Information on damage prevention and local "Call Before You Dig" programs e. What to do in case of emergency (fire, leak, noise, suspicious person) f. Informational items (i.e., calendar, magnetic card, pens, hats, etc.) to retain important telephone numbers g. As appropriate, additional local information such as upcoming maintenance, projects, events and/or company community involvement such as United Way, other charities, environmental projects, etc. 2. Telephone Calls If the intended audience is small in number, HONEOYE might find it more effective to communicate via telephone as it is personal and allows for a two-way conversation. HONEOYE will need to decide which elements of the Public Awareness Plan are suitable for conducting telephone contact. 3. Group Meetings Group meetings can be an effective way to convey the messages to selected audiences. Meetings may be between HONEOYE (or group of operators) and an individual stakeholder audience or between the operator (or group of operators) and a number of the stakeholder audience groups at one time. For example, HONEOYE could conduct individual meetings with emergency response officials, combined industry meetings with emergency response officials, and participation by emergency response officials and personnel in the operator's emergency response tabletop drills and deployment exercises. Meetings are particularly effective in conducting liaison activities with the emergency official stakeholder group. Another example is group meetings conducted by HONEOYE in classrooms and with educators at local schools. Informational materials can be presented to school 125

122 administrators and students and can contain important public awareness messages for students to take home to their parents. This method of personal contact can readily reach a large number of people with HONEOYEs public awareness messages and reinforce positive messages about HONEOYE and/or the pipeline industry. Additional group meetings could include those with state One-Call System events, local excavators, contractors, land developers, and municipalities. 4. Open Houses Operators often hold open houses to provide an informal setting to introduce an upcoming project, provide a "get to know your neighbor" atmosphere or to discuss an upcoming maintenance activity such as pipeline segment replacement. Tours of company facilities, question and answer sessions, videos, or presentations about pipeline safety and reliability do well in an open house environment. Even without formal presentations, allowing the public to see the facility can also be very effective. Often this type of forum would include refreshments and handouts (e.g. print material, trinkets, etc.) that attendees can take with them. Targeted or mass mailings can be used to announce planned open houses and can, in themselves, communicate important information. HONEOYE may include this in their outreach to the affective audiences. 5. Community Events Community sponsored events, fairs, charity events, or civic events may provide appropriate opportunities where public awareness messages can be communicated to the event participants. HONEOYE can participate with a booth or as a sponsor of the event. These forums are generally used to remind the community of HONEOYE and their presence, show support for community concerns, and heighten public awareness about the benefits of pipeline transportation and about pipeline safety. Examples of community events include: County and state fairs Festivals and shows Job fairs Local association events Trade shows (Energy Fair) Chamber of Commerce events. 126

123 HONEOYE would need to plan in advance and secure a large number of handout materials; as such events often include a large number of attendees and can take place over several days. 6. Charitable Contributions by Pipeline Operators While contributions to charities and civic causes are not in themselves a public awareness effort, companies should consider appropriate opportunities where public awareness messages can be conveyed as part of or in publicity of the contribution. Examples include: Contribution of gas detection equipment to the local volunteer fire department Donation of funds to acquire or improve nature preserves or green space Sponsorship to the community arts and theatre Support of scholarships (especially when to degree programs relevant to the company or industry) Sponsorship of emergency responders to fire training school. C. ELECTRONIC COMMUNICATIONS METHODS 1. Videos and CDs There are a variety of approaches companies may use to supplement their delivery tools with videos. While a supplement to the baseline components of an effective Public Awareness Programs, videos may be quite useful with some stakeholders or audiences in some situations. Videos can show activities such as construction, natural gas or petroleum consumers, pipeline routes, preventive maintenance activities, simulated or actual spills and emergency response exercises or actual response that printed materials often cannot. Companies may seek industry specific videos from trade organizations or develop their own customized version. Such videos can be used for landowner contacts, emergency official meetings, or the variety of community or group meetings described elsewhere in this section. HONEOYE might wish to consider adding such videos to their company website(s) 2. Electronic mail (" ") can be a means of sending public awareness information to a variety of stakeholders. The content and approach is similar to letters or brochures, but the information is sent electronically rather than delivered by mail, by person or in meetings. 127

124 contact information can be provided on company handouts, magazine advertisements, websites and other written communications. This provides an effective mechanism for the public to request specific information or to be placed on distributions lists for specific updates. An advantage of is the ease of requesting and receiving return information from the recipient, similar to contact information, survey or feedback described in bounce back cards explained above. Note that it is important for HONEOYE to designate a response contact within the organization to handle follow-up responses to queries in a timely manner. D. MASS MEDIA COMMUNICATIONS 1. Public Service Announcements (PSAs) Radio and television stations occasionally make airtime available for public service announcements. There is great competition from various public interest causes for the small amount of time available because the broadcast media is no longer required by law to donate free airtime for PSAs. Given the popularity of radio and television and the large areas covered by both, public service announcements can be an effective means for reaching a large sector of the public. Pipeline operators (or groups of pipeline operators) could consider contacting local stations along the pipeline route to encourage their use of the PSAs. The use of cable TV public access channels may also be an option. 2. Newspapers and Magazines Newspaper and magazine articles don't have to be limited to the reactive coverage following an emergency or controversy. Pipeline operators can encourage reporters to write constructive stories about pipeline issues in various topics of relevance, such as local projects, excavation safety, or the presence of pipelines as part of the energy infrastructure. Even if the reporter is covering an emergency or controversial issue, HONEOYE can leverage the opportunity to reinforce key safety information messages such as damage prevention and the need to be aware of pipelines in the community. Trade magazines such as those for excavators or farmers often welcome guest articles or submission or assistance in writing a positive, safety-minded story for their readers. Local weekly newspapers and "metro" section inserts will sometimes include a news release verbatim at no cost to the sender. 128

125 HONEOYE publishes an annual newsletter Honeoye Storage Corporation Facilities Newsletter or does a mass mailing letter or other document that serves to communicate the purpose, description, existence, characteristics and locations of the HONEOYE high pressure natural gas underground pipelines and how they are identified by line marker posts and signs. The newsletter contains information concerning pipeline reliability, preventive maintenance programs, how to identify a gas leak, and actions to take in the event of a gas leak. The newsletter contains HONEOYEs website url ( for those interested parties who may wish to access the site for additional information about HONEOYE. Included in the newsletter are the names and contact information of HONEYEs operational personnel. The newsletter also contains information related to specific hazards of natural gas releases. The information is mailed to Emergency Officials and their departments and is designed to be returned to HONEOYE with information that the letter has been received and noted by the proper Emergency Official. 3. PAID ADVERTISING The use of paid advertising media such as television ads, radio spots, newspapers ads, and billboards can be an effective means of communication with an entire community. This type of advertising can be very expensive, but can be made more cost effective by joining with other pipelines that are in HONEOYEs area including the local utilities, to deliver a consistent message. One example is placement of a public awareness advertisement on a phone book cover, thus achieving repetitive viewing by the audience for a whole year. Another example is advertising in local shopping guides. 4. COMMUNITY AND NEIGHBORHOOD NEWSLETTERS Information provided should be similar to that made available for newspapers and magazines. Posting of pipeline safety or other information to community and neighborhood newsletters can be done in conjunction with outreach to those communities and/or neighborhoods and is usually done for free. HONEOYE can also develop their own newsletters tailored to specific communities. These newsletters can be used to highlight HONEOYEs involvement in that community, provide HONEOYEs 129

126 public awareness messages, and to address any pipeline concerns that community may have. This method can be particularly effective in reaching audiences near the pipeline, namely neighborhoods and subdivisions through which the pipeline traverses. E. SPECIALTY ADVERTISING MATERIALS Company specialty advertising can be a unique and effective method to introduce a company or maintain an existing presence in a community. These tools also provide ways of delivering pipeline safety messages, project information, important phone numbers and other contact information. Many such materials or items exist, including refrigerator magnets, calendars, day planners, thermometers, key chains, flashlights, hats, jackets, shirts, clocks, wallet cards, and other such items containing a short message (i.e. "Call Before You Dig"), the company logo and/or contact information. The main benefit of this type of advertising is that it tends to have a longer retention life than printed materials because it is otherwise useful to the recipient. Because of the limited amount of information that can be printed on these items, they should be used as a companion to additional printed materials or other delivery methods. F. Informational Items HONEOYE can develop (or participate in industry associations or along with other companies) informational materials for groups or schools that heighten pipeline awareness. HONEOYE (and their industry associations) may, if they do not already do so, sponsor or develop training materials for emergency response agencies that are designed to increase knowledge and skills in responding to pipeline emergencies. Alternatively, local emergency officials will hold training as part of their own continuing education and attendance by pipeline personnel at these sessions is often welcome and an ideal setting for relaying public awareness information about pipelines. G. Pipeline Marker Signs The primary purposes of above ground transmission pipeline marker signs are to: Mark the approximate location of a pipeline Provide public awareness that a buried pipeline or facility exists nearby Provide a warning message to excavators about the presence of a pipeline or pipelines Provide pipeline operator contact information in the event of a pipeline emergency 130

127 Facilitate aerial or ground surveillance of the pipeline right-of-way by providing aboveground reference points. Below ground markers are also effective warnings. While some may not consider this part of a proactive public awareness communication program, buried warning tape or mesh can be an effective reminder to excavators of the presence of underground utilities and have proven effective in preventing damage to pipelines and other buried utilities. H. One-Call Center Outreach West Virginia s One-Call Centers provide community outreach as well as implements public awareness activities about the one-call requirements and include their Dig Safely awareness messages. HONEOYE should encourage One-Call Centers to provide those public awareness communications and can account for such Public Awareness Programs within their own Public Awareness Program. Some One-Call Centers focus on hosting awareness meetings with excavators to further promote the Dig Safely and One-Call Messages. It is HONEOYEs responsibility to request documentation for these outreach activities. In order to enhance Dig Safely and one-call public awareness outreach by One-Call Centers, HONEOYE is required by 49 CFR Parts 192 and 195 to become members of one-call organizations in areas where they operate pipelines. Since all underground facility members share One-Call Center public awareness outreach costs, the costs to an individual operator are usually comparatively low, and can demonstrate effectiveness by increased use of the One-Call Notification system. I. Operator Websites Since HONEOYE has a website, it can enhance their communications to the public through the use of the company website on the Internet. Since corporate websites may vary in serving the business needs of the company (e.g. investor relations, marketing, affiliate needs), features of the components of a website for HONEOYEs pipeline or operations should have the ability to fit into any corporate structure and overall website design. HONEOYE could choose to place additional or more detailed information on the company website in order to supplement their public awareness and informational efforts. The website is a tool to supplement the other direct forms of outreach. 131

128 1. Topics to Include if Using the Company Website Company Information location, region and energy market served, emergency contact telephone numbers and/or addresses, general map and location of key offices Pipeline operations general pipeline system facts, overview of routine operating, maintenance and inspection practices, major inspection programs and pipeline control and monitoring programs 2. Transmission Pipeline Maps A general system map could be on the website along with details on how to obtain additional information including a reference to the National Pipeline Mapping System (NPMS). 3. Public Awareness HONEOYE should include a summary of its Public Awareness Plan which has been developed under API Recommended Practice Emergency Information The website should contain emergency awareness information from two aspects. First, it should contain a summary of HONEOYEs emergency preparedness. Second, it should contain information about how the public and residents along the pipeline rights-of-way, and/or public officials should help protect, recognize, report and respond to a suspected pipeline emergency. Emergency information should be easily viewed and accessible from anywhere on the pipeline portion of the website. 5. Damage Prevention Awareness HONEOYE can either provide or link the viewer to additional guidance on preventing excavation damage, such as "Dig Safely" program information, contact information for the One-Call System and the "Common Ground Alliance" website. 132

129 APPENDIX K 133

130 APPENDIX L 134

131 APPENDIX M 135