Lean, Agile and Kanban. Mia (Maria) Nordborg Director of Customer Relations

Transcription

1 Lean, Agile and Kanban Mia (Maria) Nordborg Director of Customer

2

3 Founded as one of the world s first SaaS companies 1998 Average service uptime 99.97% Pioneer in people-centric collaboration 150,000 number of projects 969,272 registered users

4 Project management & execution Document collaboration Team & task collaboration

5 Projectplace A history of computer supported collaborative work The Speech Act Theory - a theory that describes how people cooperate using language It was the original core in the early Projectplace System. It has inspired us to understand that it is important that all involved in a project can follow what is happening, all individual actions and all the commitments people make to each other

6 Management is shaping behaviours

7 Shaping behavior Use role-model leadership, instructions and core values with good examples to activate behavior you want (20% of behavioral shaping) Give positive feedback on the behavior you want to have more of (the other 80%) Ignore behavior you do not want (it will decrease over time) Be very cautious with negative feedback (it will make people unmotivated, defensive and insecure)

8 New knowledge about how to shape human behavior Our brains are hard-wired to coordinate behavior by positive intermittent reinforcement

9 Lean, Agile & Kanban

10 Lean, Agile & Kanban Nonlinear Management (NLM) Management techniques and strategies started to appear more than 30 years ago. Examples: Systems Theory (CAS), Concurrent Engineering, Toyota Kaizen, Lean Production Important values and principles within lean and agile Efficiency = to increase or maintain perceived customer value with less work Self-organized teams: The ones who execute the work should be the ones planning it Control through transparency Contious improvement Workflows should be visible for everyone Kanban-inspired visual management tools

11 Lean, Agile and Kanban are spreading from production and product development to many industries and business areas

12 Working lean is all about reducing waste and adding value Lean in Projectplace Communication Visual management tools Standardization Kaizen

13 Responding to change What most people think What successful people know

14 Divide and conquer

15 Sprint a chunk of time Peaceful and focused work for the team Estimates and updates for the stakeholder

16 Kanban boards, The next big collaboration trend How come?

17 The danger of multitasking Many people take pride in how well they multitask. But new research suggests some big downsides to it: Multitasking increases the chances of making mistakes and missing important information and cues Multitaskers are also less likely to retain information in working memory, which can hinder problem solving and creativity We think we can but it is simply impossible neurologically Causes cognitive impairment Can lead to people making objectively poorer choices, choices they later regret If you want to read more about this: To learn more about Organize Your Mind, Organize Your Life, visit the Harvard Health Publications website.) Dr. Paul Hammerness and Margaret Moore, authors of Organize Your Mind, Organize Your Life, a new book from Harvard Health Publications.

18 What is a Kanban board? Visual signal a card A pull system Culture of contionous improvement Visualisation of work and teams progress Flow stop starting, start finishing! Success through collaboration Enable customer value through continuous delivery

19

20 How can digital Kanban boards help your organization achieve success? Self-organizing teams Limit WIP Efficiency Transparency Customer Satisfaction Empower teams gain control

21 Omni Channel

22 Omni Channel Collaboration Communication Agile & Lean methods Transparency Strategy Prioritize Focus Structure Information Customer centric

23 Agile/Lean and Omni Channel a perfect match! it is all about customer value Are you resource efficient or flow efficient? Unit a Unit b Unit c Unit d Result AB CD result result result AB CD AB CD AB CD Result

24 The technology is ready... Connecting the entire supply network in the cloud opens the door to new possibilities for speed, efficiency, savings, visibility and agility. These are all essential to the Omni-channel Data is the one thing that can truly allow retailers of any size to create that seamless customer experience across all channels. Retailers are in a better position now than ever before to leverage that data throughout the company with cloud-based systems and mobile technology solutions

25 Visualization & Transparency

26 Visualization accelerates learning and the ability to prioritize Kanban visualizes work and limits work-in-progress Visualizing work allows us to transform our conceptual and threatening workload into an actionable, context-sensitive flow (we see what we are doing) Limiting our work-in-progress helps us complete what we start and understand the value of our choices

27 Ability to self-organize is the key to high-performance teams The board is a natural gathering point to discuss issues, solve problems and learn Psychological projection onto the visual cards makes uncomfortable feelings easier to handle The kanban board makes behavior clearly visible

28 Collaborative planning reinforces efficient project behavior I see therefore I can commit and deliver! Group psychology and modern behavior science can explain why!

29 The Zeigarnik effect promotes follow though The psychological tendency to remember an uncompleted task rather than a completed one Dragging a card to the second column on the kanban board communicates that you have commited and started to do something. It increases accountability and reduces procrastination Dragging a card to the last column, representing finishing a task, reduces cognitive load and perceived stress

30 What kind of collboration tool should you choose? Well it depends on... Start out with a simple solution Make sure it can grow with you

31 Transparency provides management control with less overhead Control through transparency is a key principle within Lean and Agile

32

33 Customer Case One of Britains biggest supermarket chains is using the service to refurbish 108 stores across the South East Document management Collaborate with suppliers and contractors to ensure all documents are kept updated and everyone is working on the relevant document. They need to manage and control the access for bids Plan & Execution - Use Gantt to visualize the plan. Manage activities using the Kanban boards as they see this as far easier to use and manage moving forward Lessons learned reusing best practices, templates

34 Thank you Mia (Maria) Nordborg Director of Customer

35 excellence in collaboration