Independent Insurance Agents of Rhode Island. Education Catalog. Serving RI s Independent Agents Since 1900

Transcription

1 Independent Insurance Agents of Rhode Island 2015 Education Catalog Serving RI s Independent Agents Since 1900

2 Table of Contents Continuing Education 3 IIARI Policies 4 In House Training 5 AAI Designation Program 6 ACSR Designation Program 8 CIC Program 10 CISR Program 13 CPIA Program & Update 15 CRIS Program & Update 16 Life & Health Agent Qualification School 17 Online & Self Study Programs 18 Class Schedule Mark Your Calendars & Sponsors 42 Notes 43

3 Continuing Education Facts All producers are required to complete twenty four (24) hours of continuing education (CE) during each two (2) year renewal. Exception: See next bullet. At renewal, if you are at least fifty five (55) years old and have maintained a valid RI license for at least 25 years without interruption or lapse, you are exempt from the CE requirement. information claiming this exemption, with a description of why the exemption applies to inslic@dbr.state.ri.us. You must obtain three (3) hours of Ethics each renewal period. You are not permitted to take the same course more than once per renewal period. Up to 12 CE credits accumulated during a renewal license cycle may be carried froward to the next renewal period. Ethics credits may be carried forward but only as general credits - they may not be used to satisfy the ethics requirement in the new renewal license cycle. Individuals are no longer required to take a pre-licensing course. For those serious about passing the RI Producer Exam, IIARI regularly offers preparatory classes throughout the year. 3

4 IIARI Policies Registration There are two ways to register for a class/seminar. You may enroll online or download/mail a registration form secured from the IIARI website. Exam Retakes A $30 fee will be charged for every ACSR and AAI exam retake. Certificates You will not receive a CE certificate if payment has not been received by the day of your class. Once payment is received, a certificate will be mailed. Cancellations To receive a full refund, IIARI must receive the cancellation request no later than three (3) days prior to the class and study material must be returned. Requests received within the three (3) day period are subject to a 20% cancellation fee. No shows forfeit the entire registration fee. Winter Weather In the event of inclement weather, call IIARI at to find out if your class/seminar has been cancelled. Messages will be posted by 7:00 am on the day of the class. If there is no message addressing the weather - the class/seminar will be held at the advertised starting time. 4

5 In House Training An extensive line of courses/classes are available to your staff. In-house training allows for answers to questions about specific accounts, coverages, exclusions, or procedures. Owners/managers will know exactly what topics are covered and can follow up with their staff to ensure the new ideas and information are implemented. Convenient Choose the topic, date, time, meeting space and choose the students and we do the rest. We will handle all the details including instructor, materials, filings and certificates. Confidential Discuss problems and procedures openly with confidence it will be done in confidentiality. CE Credits IIARI s courses qualify for CE credits so employees can earn their required hours at the same time. Customize We can assist you in locating topics of interest to your organization. Program customization is also available. How can you hold an In House Training Class? Contact Jean Nagle at or jeann@iiari.com. We will work with you to determine which classes best suit your educational needs. 5

6 AAI Program AAI Designation Program This advanced level program will not only improve your knowledge, increase commissions, and help avoid E&O claims, but will establish a clear professional advantage in the marketplace and fulfill your commitment to customer service. In today s increasingly complex property-casualty insurance marketplace, only producers with in-depth insurance knowledge and a strong focus on customer service have a competitive edge. AAI gives you the professional education you need. Designation is obtained by passing the following nine exams: AAI 81 A, B, C AAI 82 A, B, C AAI 83 A, B, C Completion of the Ethical Guidelines for Insurance Professionals course is required for all American Institute designation programs. 6

7 February 18 AAI 81 A - Principles of Insurance March 18 AAI 81 B - Personal Insurance April 15 AAI 81 C - Commercial Property May 20 AAI 82 A - Commercial Liability June 18 AAI 82 B - Other Commercial Insurance August 20 AAI 82 C - Specialized Insurance & Bonds September 23 AAI 83 A - Principles of Agency Management October 21 AAI 83 B - The Insurance Production Environment November 18 AAI 83 C - Agency Management Tools 7

8 ACSR Program ACSR Designation Program This intermediate level program will provide you with the skills necessary to succeed in today s competitive agency environment. Earning this designation clearly conveys your commitment to excellence in customer service and professionalism. Plus, the ACSR designation distinguishes you as being prepared to meet the complex insurance challenges your clients face. Designation is obtained by passing the following national exams: Personal Lines - Modules 1-5 Commercial Lines - Modules 4-9 Life & Health - Modules 10-12, 4 & 5 Completion of the Ethical Guidelines for Insurance Professionals course is required for all American Institute designation programs. 8

9 February 12 ACSR #1 - Homeowners Insurance HO 2011 March 12 ACSR #2 - Personal Auto April 9 ACSR #3 - Personal Lines Related Coverage May 13 ACSR #4 - E&O Loss Control June 16 ACSR #5 - Professional Development July 15 ACSR #6 - Commercial Property August 12 ACSR #7 - Commercial Liability September 10 ACSR #8 - Commercial Auto & Garage October 7 ACSR #9 - Commercial Lines Related Coverages November 5 ACSR #4 - E&O Loss Control December 16 ACSR #5 - Professional Development 9

10 CIC Program The Certified Insurance Counselor (CIC) Program is a nationally acclaimed continuing education designation program. Its course content and practical application make it the most essential program for both agency and company personnel. The designation is earned by attending five intensive CIC Institutes - Agency Management, Commercial Casualty, Commercial Property, Life & Health, Personal Lines - and passing the comprehensive essay examination that follows each institute. You have a period of five years to take and pass all five parts. CE credits are as follows: Massachusetts... Maine... New Hampshire... Rhode Island... Vermont CEUs* per Institute 20 CEUs* per Institute 21 CUEs* per LH Institute 24 CEUs* per CP, PL, CC, AM Institutes 24 CEUs* per CC Institute 20 CEUs* per AM Institute (16 general + 4 ethical) 20 CEUs* per CP, CC, PL LH Institutes 20 CEUs* per AM Institute (16 general + 4 ethical) * Subject to change. Call Society of CIC at for the most up-to-date CEUs granted for your state. 10

11 January CIC Personal Lines Royal Sonesta Hotel, 40 Edwin Land Blvd, Cambridge, MA January CIC James K. Ruble Graduate Seminar Royal Sonesta Hotel, 40 Edwin Land Blvd, Cambridge, MA February CIC Commercial Casualty Double Tree, 363 Main Mall Rd, S. Portland, ME March CIC Commercial Property Crowne Plaza, 2 Somerset Parkway, Nashua, NH April CIC James K. Ruble Graduate Seminar Hotel Viking, One Bellevue Ave, Newport, RI May CIC Agency Management MAIA Headquarters, 91 Cedar St, Milford, MA June CIC Life and Health Seacrest Resort, 350 Quaker Rd, Falmouth, MA Classes continued on page 12 11

12 Classes continued from page 11 June CIC James K. Ruble Graduate Seminar I & II Seacrest Resort, 350 Quaker Rd, Falmouth, MA July CIC Commercial Casualty Sheraton, 870 Williston Rd, Burlington, VT August CIC Commercial Property The Hotel Northampton, 36 King St Northampton, MA September CIC James K. Ruble Graduate Seminar Sheraton, 250 Market St, Portsmouth, NH October CIC Commercial Property Hawthorne Hotel, 18 Washington Square W, Salem, MA November CIC Commercial Casualty Radisson Hotel, 180 Water St, Plymouth, MA

13 CISR Program The Certified Insurance Service Representative (CISR) program is a practical program that stresses the understanding and analysis of risks and exposures. A student should have a basic knowledge of insurance. The CISR program consists of 5 one-day courses that cover all phases of the CSR s daily work. They are as follows Agency Operations, Commercial Casualty I, Commercial Casualty II, Commercial Property, Personal Auto, Personal Residential, Personal Lines Miscellaneous, Life & Health Essentials and Elements of Risk Management. You must take 5 out of the 9 courses to earn your designation. You may take the courses in any order. Each course is followed by a one-hour exam. Anyone may attend the courses and receive the CEUs without taking the exam. However, if you wish to attain the designation, you must pass each of the 5 exams. To earn the CISR designation you must successfully complete the program and pass the exams within three calendar years following the passage of the first exam. Classes are listed on page 14 13

14 CISR Program continued from page 13 February 9 CISR Commercial Casualty I March 26 CISR Personal Automobile June 5 CISR Agency Operations October 13 CISR Commercial Property October 29 CISR HS - Personal Lines - Things You Should Know November 6 CISR Personal Residential December 1 CISR Personal Miscellaneous The above classes will be held at IIARI, 2400 Post Rd, Warwick, RI

15 CPIA Program & Update The Certified Professional Insurance Agent (CPIA) Designation is the first-of-its kind, hands-on, how-to training. To earn the CPIA designation, candidates are required to participate in a series of three, one-day Insurance Success Seminars. These Seminars are designed to enhance the ability of producers, sales support staff and company personnel to efficiently create and distribute effective insurance programs. Participants leave with ideas that will produce increased sales results immediately. May 12 CPIA 1 - Position for Success May 19 CPIA 2 - Implement for Success May 29 CPIA 3 - Sustain Success If you already have the CPIA designation, the update will be held on: June 4 Advanced Personal Lines Risk Analysis for E&O Loss Prevention 15

16 CRIS Program & Update The Construction Risk and Insurance Specialist (CRIS ) program is a specialized curriculum focusing on the insurance and risk management needs of construction projects and contractors. Those who complete the program are entitled to display the CRIS certification to certify their knowledge of construction insurance and risk management and dedication to the industry. To obtain the CRIS certification, you complete 5 specialized courses on construction risks and insurance. February 25 CRIS - Commercial Liability Insurance for Contractors April 21 CRIS - Contractual Risk Transfer in Construction June 24 CRIS - Property Insurance for Contractors August 26 CRIS - Workers Compensation for Contractors October 28 CRIS - Commercial, Auto, Surety, CIPs & Misc. Lines If you already have the CRIS designation, the update will be held on: March 25 Commercial Coverage Gaps and How to Fix Them 16

17 Life & Health Agent Qualification School Life & Health Agent Qualification School This three day school provides key information on Life & Health insurance, as well as, State Laws and Regulations required for successful completion of the RI Producers exam. Time: 8:30 am - 5:30 pm Fee: $300 January September November

18 Online & Self Study Programs ACSR All ACSR modules are available in self study and online format. E&O Loss Control Seminars If you are unable to attend the E&O Risk Management classes facilitated by attorneys James Keidel and Christopher Weldon on: January 28 June 17 December 3 you can attend this class through our website as a live webcast. Online IIARI has arranged member access to WebCE for online training and CE credits. WebCE provides over 80 courses to select including some of RI mandatory classes (e.g., Flood, Annuities, Long Term Care, etc.). Topics range from personal lines to commercial lines and includes life, accident & health courses. Take the courses at your workplace/home. MERG Training For new employees, train online with: New Agency Employee Orientation Delivering Quality Service to the Customer and Employer Personal & Commercial Coverage Basics Commercial Lines Basics and Beyond Please visit our website at and click Self Study under the Education tab. 18

19 January 14 Ethical Guidelines for Insurance Professionals Time: 9:00 am - 12:00 pm Class 12:00 pm - 1:00 pm Exam Credits: 3 Ethics Fees: Members $78.00 Associates $93.00 Non-Members $ Ethical behavior is crucial to preserving the public s trust in your industry. The Ethical Guidelines module was designed specifically for insurance practitioners and uses insurance-based case studies to outline an ethical framework. If you are working on the AAI, ACSR or AIS designation this class satisfies the Institutes ethical requirements. January Life & Health Agent Qualification School Time: 8:30 am - 5:30 pm Fees: $300 This three day school provides key information on Life & Health Insurance, as well as, State Laws and Regulations required for successful completion of the RI Producers exam. 19

20 January 20 Time: Cyber Liability 10:00 am - 12:00 pm Join us to review the growth of data privacy in the insurance marketplace, the types of data loss, and the common definitions and exclusions. Thanks to DeCotis sponsoring, attendance is FREE - LIMITED SEATING. January 28 E&O Risk Management: Meeting the Challenge of Change Time: 9:00 am - 4:00 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This full day program offers a comprehensive loss control seminar to improve the business practices while reducing losses. Attendees will learn to evaluate an agency s susceptibility to an E&O claim. This class has been approved for the loss control credit on your E&O policy. 20

21 February 12 ACSR #1 - Homeowners Coverages Time: 9:00 am - 4:30 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This INTERMEDIATE LEVEL seminar includes an overview of the HO policy structure and eligibility requirements, an in-depth study of the coverages, exclusions and conditions, a comparison of different HO policies, and a synopsis of the endorsements used with the HO policies. February 18 AAI 81 A - Principles of Insurance Time: 9:00 am - 5:00 pm Credits: 8 P&C Fees: Members $ Associates $ Non-Members $ This ADVANCED LEVEL program provides an overview of the insurance business including principals, nature and organizations as well as legal issues, risk management, and insurance sales and account development. 21

22 February 25 CRIS - Commercial Liability Insurance for Contractors Time: 9:00 am - 4:30 pm Credits: 7 P&C Fees: Members $ Associates $ Non-Members $ This course provides a general overview of standard commercial and umbrella liability insurance, with specific attention to provisions that most affect coverage for some or all contractors. It covers elements required to trigger coverage, application of standard policy exclusions, and various standard endorsements, all within a construction context. Suggestions for modifying coverage to address potential coverage gaps and other problematic provisions are provided. March 2-5 P&C Producer Prep School Time: 9:00 am - 4:30 pm Fees: Members $ Associates $ Non-Members $ This four day program provides key information in Personal and Commercial Lines plus State Laws and Regulations that prepares attendees for the RI Producer exam. 22

23 March 10 The Edition of the ISO Commercial Property Program Time: 9:00 am - 12:00 pm Credits: 3 P&C Fees: Members $78.00 Associates $93.00 Non-Members $ ISO has filed changes to its Commercial Property Program. This filing impacts both coverage forms and endorsements. This program will review the major form changes. Those changes that affect coverages will be emphasized. The program focuses on reductions that arise from the changes to help agents avoid E&O exposures as companies adopt the program. March 12 ACSR #2 - Personal Auto Coverages Time: 9:00 am - 4:30 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This INTERMEDIATE LEVEL seminar includes an overview of the PAP policy structure and eligibility requirements, an in-depth study of the four basic personal auto coverages, underwriting practices, rate regulations and rating factors, and a synopsis of the endorsements used with the PAP. 23

24 March 18 March 25 AAI 81 B - Personal Insurance Time: 9:00 am - 5:00 pm Credits: 8 P&C Fees: Members $ Associates $ Non-Members $ This ADVANCED LEVEL program includes homeowners, dwelling, flood, personal auto, miscellaneous vehicles, inland marine, aviation, and personal umbrella. Personal financial products, social security, and various life insurance products will also be examined. Commercial Coverage Gaps and How to Fix Them Time: 9:00 am - 4:30 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This course offers a unique look at commercial lines coverage by examining common gaps. It offers practical insight and advice that will help you, the producer, better protect and serve your clients and avoid costly E&O claims. The course examines the following types of coverage: Commercial Auto; Commercial General Liability; Workers Compensation; Umbrella Liability; Professional and E&O Liability; Miscellaneous Liability; Directors & Officers Liability; Other Management Liability; Commercial Property; Equipment Breakdown and Inland Marine Insurance. If you hold the CRIS designation, this course satisfies the reaccreditation requirement. 24

25 April 9 ACSR #3 - Personal Lines Related Coverages Time: 9:00 am - 4:30 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This INTERMEDIATE LEVEL seminar increases your technical expertise in: Dwelling; Personal Umbrella; Personal Inland Marine; Watercraft Insurance; Flood Insurance; Beachfront; and, FAIR Plan. April 15 AAI 81 C - Commercial Property Time: 9:00 am - 5:00 pm Credits: 8 P&C Fees: Members $ Associates $ Non-Members $ This ADVANCED LEVEL program includes building and personal property coverage forms, business income coverage forms, causes of loss forms and several commonly used inland marine policies. 25

26 April 21 CRIS - Contractual Risk Transfer in Construction Time: 9:00 am - 4:30 pm Credits: 7 P&C Fees: Members $ Associates $ Non-Members $ This course reviews the ways in which risk is allocated in construction contracts. In addition to a review of the types of techniques available, this course examines strategies for maximizing the effectiveness of risk transfers in construction contracts. Topics include indemnification provisions, waivers of subrogation, limitations of liability, insurance requirements, and some of the key areas of risk allocation in standard construction contracts. April 23 Ethics Issues for the Insurance Professional Time: 9:00 am - 12:00 pm Credits: 3 Ethics Fees: Members $78.00 Associates $93.00 Non-Members $ This updated three-hour course covers topics on business ethical behavior and ethics unique to the Insurance Industry. Included is a series of Case Studies regarding ethical behavior in the field of insurance, as well as a discussion of the interplay between Ethics and Errors & Omissions loss prevention. This course satisfies each state s Ethics Continuing Education requirement. 26

27 May 12 CPIA 1 - Position for Success Time: 8:30 am - 4:30 pm Credits: 7 P&C Fees: Members $ Associates $ Non-Members $ Program participants are encouraged to focus on internal and external factors affecting business plans. Factors include review of the insurance marketplace; analysis of competitive pressures; necessary insurance carrier underwriting criteria; and consumer expectations and understanding. Throughout the workshop material and tips for preventing errors & omissions are highlighted and discussed. May 13 ACSR #4 - E&O Loss Control Time: 9:00 am - 4:30 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This INTERMEDIATE LEVEL seminar is designed for agency personnel as an overview of the errors & omissions loss exposure facing the agency. Attendees will learn to evaluate their agency s susceptibility to E&O claims, how to avoid them and what to do in case of an E&O claim. 27

28 May 19 CPIA 2 - Implement for Success Time: 8:30 am - 4:30 pm Credits: 7 P&C Fees: Members $ Associates $ Non-Members $ During this session participants will be provided with specific tools for analyzing consumer needs; risk identification techniques to gather pertinent prospect information; skills necessary to assimilate information gathered into a customized protection program, and will participate in exercises designed to promote effective delivery of proven solutions. May 20 AAI 82 A - Commercial Liability Time: 9:00 am - 5:00 pm Credits: 8 P&C Fees: Members $ Associates $ Non-Members $ This ADVANCED LEVEL program includes occurrence and claims-made liability policies and their popular endorsements, commercial auto, garage and truckers policies. 28

29 May 29 CPIA 3 - Sustain Success Time: 8:30 am - 4:30 pm Credits: 7 P&C Fees: Members $ Associates $ Non-Members $ This program focuses on fulfilling the implied promises contained in the insuring agreement. Students will review methods of providing evidence of insurance coverage; discuss policies and procedure for controlling errors and omissions including policy review and delivery, endorsements, claimsprocessing, and handling of client complaints. June 4 Advanced Personal Lines Risk Analysis for E&O Loss Prevention Time: 9:00 am - 5:00 pm Credits: 7 P&C Fees: Members $ Associates $ Non-Members $ This seminar combines two distinct topics: enhancing professionalism and sales excellence. Students will learn the importance of consistently completing a current and complete questionnaire as an aid in the risk management process. Students will learn a CSR s legal responsibility to apply effective loss prevention techniques to benefit personal lines insurance consumers. This seminar will fulfill the update requirement for your CPIA designation. 29

30 June 8-11 P&C Producer Prep School Time: 9:00 am - 4:30 pm Fees: Members $ Associates $ Non-Members $ This four day program provides key information in Personal and Commercial Lines plus State Laws and Regulations that prepares attendees for the RI Producer exam. June 16 ACSR #5 - Professional Development Time: 9:00 am - 4:30 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This ADVANCED LEVEL program overviews insurance business including principals, nature and organizations as well as legal issues, risk management, and insurance sales and account development. 30

31 June 17 E&O Risk Management: Meeting the Challenge of Change Time: 9:00 am - 4:00 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This full day program offers a comprehensive loss control seminar to improve the business practices while reducing losses. Attendees will learn to evaluate an agency s susceptibility to an E&O claim. This class has been approved for the loss control credit on your E&O policy. June 18 AAI 82 B - Other Commercial Insurance Time: 9:00 am - 5:00 pm Credits: 8 P&C Fees: Members $ Associates $ Non-Members $ This ADVANCED LEVEL program includes commercial crime, business owners, farm insurance, workers compensations, and various other miscellaneous commercial coverages including business life insurance. 31

32 June 24 July 15 CRIS - Property Insurance for Contractors Time: 9:00 am - 4:30 pm Credits: 7 P&C Fees: Members $ Associates $ Non-Members $ This course focuses on builders risk and contractors equipment insurance, including suggestions for maximizing the effectiveness of the coverages. It also includes a review of important concepts with respect to insuring the contractor s office or other permanent property. Topics include covered and excluded property, covered and excluded perils, covered parties, and alternative methods of reporting covered values. Various policy provisions that impact the scope of coverage - such as subrogation, occupancy, and cancellation - are also examined. ACSR #6 - Commercial Property Time: 9:00 am - 4:30 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This INTERMEDIATE LEVEL seminar includes an overview of policy structure and eligibility requirements, an in-depth study of the major features, and a synopsis of the available commercial property options. 32

33 July 16 Ethical Guidelines for Insurance Professionals Time: 9:00 am - 12:00 pm Class 12:00 pm - 1:00 pm Exam Credits: 3 Ethics Fees: Members $78.00 Associates $93.00 Non-Members $ Ethical behavior is crucial to preserving the public s trust in your industry. The Ethical Guidelines module was designed specifically for insurance practitioners and uses insurance-based case studies to outline an ethical framework. If you are working on the AAI, ACSR or AIS designation this class satisfies the Institutes ethical requirements. August 12 ACSR #7 - Commercial Liability Time: 9:00 am - 4:30 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This INTERMEDIATE LEVEL seminar includes an overview of the policy structure and eligibility requirements, an in-depth study of coverage, limits, and conditions of commercial liability; an identification of factors affecting liability premiums; and a review of CGL Occurrence, Claims Made and Commercial Umbrella forms. 33

34 August 20 AAI 82 C - Specialized Insurance & Bonds Time: 9:00 am - 5:00 pm Credits: 8 P&C Fees: Members $ Associates $ Non-Members $ This ADVANCED LEVEL program covers specialized property coverages, commercial umbrella, ocean marine, commercial aviation coverages, and various types of surety bonds. August 26 CRIS - Workers Compensation for Contractors Time: 9:00 am - 4:30 pm Credits: 7 P&C Fees: Members $ Associates $ Non-Members $ This course provides a general overview of standard workers compensation and employers liability insurance, with specific attention to provisions that most affect coverage or create problems for some or all contractors. Key statutes that impact contractors workers compensation exposure and costs, such as independent contractor liability, employee leasing, overtime pay, and various federal acts, are also address. Suggestions for modifying coverage to address potential coverage gaps and other problematic provisions are provided. 34

35 September 10 September Time: 8:30 am - 5:30 pm Fees: $300 ACSR #8 - Commercial Auto & Garage Time: 9:00 am - 4:30 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This INTERMEDIATE LEVEL seminar includes an overview of the business auto & garage policies, an in-depth study of coverages, limits and conditions of the BAP and garage policies, a review of factors affecting calculations of BAP premiums, and a synopsis of endorsements used with the BAP. Life & Health Agent Qualification School This three day school provides key information on Life & Health insurance, as well as, State Laws and Regulations required for successful completion of the RI Producers exam. September P&C Producer Prep School Time: 9:00 am - 4:30 pm Fees: Members $ Associates $ Non-Members $ This four day program provides key information in Personal and Commercial Lines plus State Laws and Regulations that prepares attendees for the RI Producer exam. 35

36 September 23 AAI 83 A - Principles of Agency Management Time: 9:00 am - 5:00 pm Credits: 8 P&C Fees: Members $ Associates $ Non-Members $ This ADVANCED LEVEL program covers the formation and environment of an agency, organizational management, sales management, and personal production plans including time management and negotiating skills. October 1 Promises, Promises; Ethics for the Insurance Professional Time: 9:00 am - 12:00 pm Credits: 3 Ethics Fees: Members $78.00 Associates $93.00 Non-Members $ This updated three-hour course covers topics on business ethical behavior and unique to the Insurance Industry. Included is a series of Case Studies regarding ethical behavior in the field of insurance, as well as a discussion of the interplay between Ethics and Errors & Omissions loss prevention. This course satisfies each state s Ethics Continuing Education requirement. 36

37 October 7 ACSR #9 - Commercial Lines Related Coverages Time: 9:00 am - 4:30 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This INTERMEDIATE LEVEL seminar increases your technical expertise in commercial lines related coverages including: Crime, Commercial Inland Marine, Commercial Package, Business owners, and Workers Compensation. October 21 AAI 83 B - The Insurance Production Environment Time: 9:00 am - 5:00 pm Credits: 8 P&C Fees: Members $ Associates $ Non-Members $ This ADVANCED LEVEL program takes a close look at the relationship between producer and insurer, ways of developing the public image of your agency, and how to handle agency growth and customer communications. Discover the world of market segmentation and target marketing. 37

38 October 28 November 5 CRIS - Commercial Auto, Surety, CIPs & Misc. Lines Time: 9:00 am - 4:30 pm Credits: 7 P&C Fees: Members $ Associates $ Non-Members $ This course reviews the various types of insurance often needed by contractors that are not covered in the other core courses. This includes auto liability and physical damage, professional liability, pollution liability, employment practices liability, and directors and officers liability insurance. It also provides a basic review of claims-made and occurrence coverage triggers, wrap-up or controlled insurance programs (CIPs), and surety bonds. ACSR #4 - E&O Loss Control Time: 9:00 am - 4:30 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This INTERMEDIATE LEVEL seminar is designed for agency personnel as an overview of the errors & omissions loss exposure facing the agency. Attendees will learn to evaluate their agency s susceptibility to E&O claims, how to avoid them and what to do in case of an E&O claim. 38

39 November Life & Health Agent Qualification School Time: 8:30 am - 5:30 pm Fees: $300 This three day school provides key information on Life & Health insurance, as well as, State Laws and Regulations required for successful completion of the RI Producers exam. November 18 AAI 83 C - Agency Management Tools Time: 9:00 am - 5:00 pm Credits: 8 P&C Fees: Members $ Associates $ Non-Members $ This ADVANCED LEVEL program looks at the ins and out of agency management as it relates to automation, client services, financial management and the producer s legal and ethical responsibilities. If you are pursuing the AAI designation, the National Exam is administered after the classroom program. 39

40 December 3 E&O Risk Management: Meeting the Challenge of Change Time: 9:00 am - 4:00 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This full day program offers a comprehensive loss control seminar to improve the business practices while reducing losses. Attendees will learn to evaluate an agency s susceptibility to an E&O claim. This class has been approved for the loss control credit on your E&O policy. December 7-10 P&C Producer Prep School Time: 9:00 am - 4:30 pm Fees: Members $ Associates $ Non-Members $ This four day program provides key information in Personal and Commercial Lines plus State Laws and Regulations that prepares attendees for the RI Producer exam. 40

41 December 16 ACSR #5 - Professional Development Time: 9:00 am - 4:30 pm Credits: 6 P&C Fees: Members $ Associates $ Non-Members $ This ADVANCED LEVEL program overviews insurance business including principals, nature and organizations as well as legal issues, risk management, and insurance sales and account development. 41

42 Awards Luncheon Awards Luncheon April 8, 2015 Providence Marriot The Education Awards Luncheon is scheduled for April 8, We will invite and recognize all members who have obtained a designation in Convention Convention May 5 & 6, 2015 Hyatt Regency Newport Mark your calendars for the 114th IIARI Convention on May 5 & 6, 2015 at the Hyatt Regency Newport. 42

43 Notes: 43

44 Independent Insurance Agents of Rhode Island 2400 Post Road, Warwick, RI Phone: Fax: