Surround yourself with total IT peace of mind.

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1 Surround yourself with total IT peace of mind. Good IT health is crucial in today s business world, and there is a larger than ever selection of IT companies to choose from. No matter what business you re in, you want reliable products and service and support that you can count on when you need it. It s really that simple, yet few IT companies consistently deliver it. Our approach is different. We know through our own proven results that a properly configured and maintained environment saves downtime and costs. We don t just do the work, we focus on your total IT health while you stay focused on your business. And if something does go wrong, we ll make it right. In many cases remotely, saving even more time! Burl-Oak Systems has been in business for close to twenty-five years in the Burlington area. Our core business is computer sales and service, repair, replacement parts, remote and on-site maintenance, networking and full server support. We also carry paper, printer toner and other office supplies at very competitive prices. Plus, delivery is always free and there when you want it. We know your business depends on the reliability of your equipment, and that s why you need a reliable technology company too. It just makes sense. Think Burl-Oak Systems. Your total IT solutions provider. We invite you to browse this brochure and discover all the ways we can help your business. It s easier than you think.

2 Your Total Solutions Provider Home and Corporate Computer Sales Laptops, Notebooks, Netbook Sales Network Evaluation & Consulting Hardware and Software Consultation Complete On-Site Installation & Setup Server Tune-Ups, Replacement and Setup On-Site or In-House Service & Repair Computer, Laptop and Printer Repair Computer Replacement Parts Printer Replacement Parts Malware Detection/Removal & AV Solutions Remote and On-Site Maintenance Remote and On-Site Backup Solutions Software Sales and Installation Data Transfer Services Laser & Inkjet Paper, Toner, Ink Office Supplies Refurbished Equipment Available You will be treated with respect and honesty and talk to a qualified person. We are a full service company offering complete solutions for all your IT needs. All of our computers and systems are custom built by us utilizing quality parts and careful assembly to meet your specific needs. We will come to your location and evaluate your needs to develop a strategy that fits your business and budget. Our first visit is free. We provide services not always offered by our competitors, including complete transfer of your older Windows files & programs (not just docu- ments and ) to a new computer - even to Windows 10 and beyond! We offer remote and on-site maintenance plans to help keep you running smoothly. Off-site backup plans are available in a wide variety of options to keep your data safe. Free delivery and pickup in our normal coverage areas - including office supplies! We service what we sell for the life of the product - both in-house and on-site. Our products and services are backed with a solid warranty. Your satisfaction is important to us. We take pride in building long-standing customer relationships based on trust and reliability.

3 Products & Services Our commitment to service begins long before the client places an order and lasts for the lifetime of the product. Our goal is to provide a satisfying experience to each and every customer by meeting or exceeding your expectations every time you do business with Burl-Oak Systems. Simply put, keeping you as our valued customer is our first priority. Custom Built Personal and Corporate Systems We can customize each system to your specific requirements and budget considerations We will come to your site to evaluate your needs and help design a solution that works We use only quality parts and brands and our systems are bench tested at every level We assemble and configure a wide range of systems including desktops, laptops, netbooks and tablets Custom Built Corporate Servers We'll design and build a server that fits your particular environment and network requirements If required, we'll install and configure the server software and set up your network for you. Data from your old server can be transferred if need be. We don't stop at building it. We can come to your location and integrate the server with your existing network structure, workstations, printers etc. Total solutions, total support. If you prefer, we can provide brand name computers and servers and customize them to suit your requirements. Repair & Diagnostics Diagnostics and repairs to all computer, laptop & tablet makes Replacement parts for computers, laptops, printers, monitors and more Software diagnostics, installations and upgrades Malware/virus detection and removal. We also provide and install virus and malware protection software Hardware upgrades and replacements Repairs and maintenance to printers, monitors and most other peripherals Data transfer from older systems to new or repaired systems Repair, configure, service and maintain servers and workstations We also offer: printers, memory, graphics cards, motherboards, processors, hard drives, monitors, networking products and software at competitive prices. See our website for complete details!

4 Maintenance & Backup Ever wonder if your system is running as well as it should? Over time computers can become slow or unstable for a variety of reasons. Clutter and other junk builds up in poorly maintained computers causing slow performance, freezing and possible file corruption. Additionally, spyware, adware, viruses and malicious hacking attacks are big threats today. These can slow down your computer and put your data at risk, causing severe damage or destroying it. This not only hurts productivity, it can also lead to identity theft and your private information falling into the wrong hands. Burl-Oak offers a number of flexible solutions to keep your systems running as trouble free and secure as possible. We can customize a low-cost maintenance plan tailored to your needs. Service can be carried out remotely or on-site. Remote maintenance has the advantage of being non-disruptive to staff as it can be done during non-business hours. We start by thoroughly evaluating your existing equipment and establishing where the problems are. Issues are corrected and the system is properly configured and secured. We can then monitor and maintain the condition of the PC and give you peace of mind - at less cost than you might expect. Just some of what we do: Set up, install, fine tune and monitor security, updates and settings for your installed soft ware. This includes Windows, Office and other software installed on your systems Keep anti-malware software running and updated properly, ensuring your systems are protect ed and stable Monitor system settings and logs for issues that could lead to system problems and/or failures Monitor firewalls, browser security and other potential attack points from outside your network *For full details on what s covered, please click here Backup Solutions Ask yourself these important questions: - Do you know where your data is? - How often do you backup your files? - How reliable is your backup? - Can your company survive the loss of its data? We can offer you a fast, safe and reliable solution. Our off-site backups offer several advantages: The servers are in Canada The servers are protected by guards and fire suppression The information is encrypted and password protected at the source. Only you have access to your information You can retrieve your information 24 hours a day from anywhere with an internet connection We offer data retention for up to 7 years Secure your data and your peace of mind today. Call us for more information on available plans and pricing.

5 Consulting Understanding and meeting our customer's needs is a priority at Burl-Oak Systems. That's why in many cases we'll come to your location to properly access your current infrastructure and ensure we are offering you the best solutions possible. We'll do an In-depth analysis of your current systems and make informed recommendations based on our findings. Advantages You only purchase what you need - we won't sell you products and services you don t require You save time and reduce costs On-site installation and setup issues are minimized We tailor solutions to fit your unique business environment We won't confuse you with "techno-babble". We'll explain what you need and why. Hardware Analysis of computers, laptops, network devices, printers and all other related equipment We can do an evaluation of your network to ensure proper performance and security Your server is the heart of your network, so the entire network suffers when it s not running properly. We specialize in optimizing servers to improve stability, performance and security. Software Computer stability starts with the hardware, but the software health is also an important component in how well your systems run - and how long they stay running properly. Burl-Oak Systems takes a proactive system-wide approach to software stability and good maintenance practices to keep everything running smoothly. It starts with a comprehensive examination of your systems to identify problems in these areas: Virus, malware detection and firewall software. Are you protected as well as you think? System and security updates for the operating system and other software Proper configuration of the operating system Proper operation of the support software installed Networking connections and settings System Backups Once the issues are identified we can make recommendations on the most efficient ways to correct them. Burl-Oak Systems can perform step by step optimizations that in many cases can improve your computer's performance and stability dramatically, which encourages trouble free operation. Our initial visit is free. Call us today to set up a consultation and see how we can help!

6 Printer & Office Supplies Burl-Oak Systems carries a full range of printer & office supplies at competitive prices. We can also supply custom media and a wide variety of label sizes for laser printer or specialty label printers. Call us first for a quote! Printer Supplies Laser & inkjet ink/toner in your choice of original equipment or cost-saving compatible generic products Specializing in hard to find ink & toner Photocopy, continuous run, 3 hole punch and coloured papers in standard, legal and ledger sizes Printer ribbons and thermal transfer ribbons Xerox ink sticks & other media Office Supplies We carry a wide assortment of pens, pencils, pads, binders, and assorted office supplies at competitive prices. And Remember... Shipping is FREE to the local Burlington, Hamilton, Stoney Creek, Dundas, Waterdown, Milton and Oakville areas! Location & Contacts We are located in Yorkbury Square, which is midway between Guelph Line and Walker s Line on the North Service Road North Service Road Unit 106, Burlington, ON, L7N 3G2 Phone: Fax: service@burloak.com Web: Hours of Operation: 8:30 a.m. to 5:30 p.m., Monday to Friday. Rev. 7/15