Financial Aid Overview (as of 04/30/2010)

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2 Overview of Financial Assistance Assessment & Planning Recent Improvements & Achievements Expected Outcomes and Results Plans for Further Improvements

3 Financial Aid Overview (as of 04/30/2010) - Scholarships ($26,087, est.) - Institutional - Outside - Foundation - Grants ($38,614, est.) - Pell - Supplemental - State - Work Related Aid ($1,497, est.) - Work-Study - Community Service/ Tudors

4 Financial Aid Overview (continued) - Loans ($169,492, est.) - Stafford - PLUS - Perkins - Private - VA Benefits ($28,105, est.) - Tuition Assistance - Chapter 30-35, Chapter 1606/ Work-Study

5 Assessment & Planning February 10, 2010: Webpage review and updates for Troy Staff Angela Johnson, Director, and Assistant Directors, Laticia Dubose and Michael Slay. March 19, 2010: Reviewed Draft Cohort Defaults & Default Prevention and planning. Carol Ballard, Troy Staff Angela Johnson, Laticia Dubose, Michael Slay, Shawn Jones, Heather Walker, Steven Johnson, Linda Sexton, Valarie Byrd, Abbey Drew. Montgomery Staff Chenetta Lee, Rebecca Crosby. Dothan Staff Alex McMahan, Susan Green, and Travis Cobb. March 30, 2010: Planning implementation of Direct Loans and yearround Pell. All financial aid staff at Troy, Dothan, Montgomery, and Phenix City. April 1, 2010: Planning for 2010 Summer & T5 year-round Pell. Troy staff, Angela Johnson, and assistant Directors. April 12, 2010: Customer Service. Montgomery staff and Carol Ballard. April 27-28, 2010: Call Center training for Carol Ballard, Angela Johnson, and all center representatives: Nydia Willard, Rick Hernandez, and Chris Buchanan

6 Recent Improvements & Achievements - Additional Space - Counseling Centralized - Applied & Received Grant w/ Institutional Support - Finding Free Audits

7 Expected Outcomes & Results Expected Outcome- Satisfaction Survey would be above 80% in all categories. Results - Student Satisfaction Survey for New Studentsgave their opinion on if there are sufficient financial aid options that are available. Students answered favorably 89.2% of the time. - Student Satisfaction Survey for Senior Students regarding satisfaction of Financial Aid services. Students answered favorably 83.5% of the time. - Student Satisfaction Survey for Alumni regarding satisfaction of Financial Aid services. Students answered favorably 88.7% of the time. Exceeded Expectations

8 Expected Outcomes & Results (continued) Expected Outcome- A 3% increase in Total # of Awards Total # of Awards in ,381 Total # of Awards in ,841 (est.) Results- Awards increased by 8.22% or by 5,460 (est.) Exceeded Expectation Expected Outcome- A 7% increase in dollars disbursed Total Aid for 2008 $242,888,317 Total Aid for 2009 $264,565,236 (est.) Results- An increase in total dollars disbursed by 8.92% (est.) Exceeded Expectation

9 Expected Outcomes & Results (continued) Expected Outcome- An increase of 8% in the # of students awarded Total # of students awarded in ,981 Total # of students awarded in ,703 (est.) Results- An increase in the number of students award aid by 10.64% or 3,722 (est.) Exceeded Expectations Expected Outcome- An increase of 4% in the # of students with transmitted financial aid Total # of students with transmitted aid in ,016 Total # of students with transmitted aid in ,201 (est.) Results- An increase on the # of students with transmitted aid by 5.93% or 1,725 (est.) Exceeded Expectations

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11 Comparative Assessment Data Troy University participates in the Noel-Levitz Student Satisfaction Inventory for traditional age students. The institution expects student satisfaction at TROY to be higher than regional averages. Traditional age student satisfaction with helpfulness of financial aid counselors. Traditional age student satisfaction with availability of financial aid. Financial aid awards are announced in time to be helpful in college planning. TROY Southern Average for Four-Year Publics survey data

12 Comparative Assessment Data Troy University participates in the Noel-Levitz Adult Student Survey and expects adult student satisfaction at TROY to be higher than the national averages. Adult student satisfaction with financial aid. Military student satisfaction with financial aid. TROY National Average survey data

13 Plans for Further Improvement Fill 2 additional counselor positions Automation of private loans Paperless initiative- Automation of award letters & will work with IT for access to Trojan Web Express to support the paperless effort Continue to nurture our relationships with high school guidance counselors initiated by Access Grant

14 Plans for Further Improvement Implement Default Management prevention program Increase visibility on and off campus for grants programs Work with Software to further automate year round Pell Grant Continue to support recruiting initiatives by improving relationships with high school guidance counselors