OPEN INNOVATION INTEGRATION CO-CREATION LIVING AND TESTING. Sustainable Labs North West Europe

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1 OPEN INNOVATION INTEGRATION CO-CREATION LIVING AND TESTING Sustainable Labs North West Europe 1

2 SusLabNW SusLab NWE Welcome Welcome SusLab North West Europe (SusLabNWE) brings leading research groups and industry partners across four countries to create an infrastructure of Living Labs and methodologies aimed at fostering sustainable and quality living. Robust technologies, design interventions and remote testing methodologies are required to conduct real-world research. SusLab aims to develop the required physical and soft infrastructures to conduct living lab research, which involves existing homes as well as home labs in realworld settings. In so far as possible, tools and methods have been designed for portability and modularity. Discover SusLabNWE and the too The SusLab multidisciplinary project staff brings expertise in the area of assessing and measuring sustainability using a host of methods detailed in this brochure. By conducting common pilot studies across labs and regions, knowledge is being gained on how to integrate qualitative and quantitative data, while examining and building models of underlying energy consumption and indoor climate regulation behavioural patterns. The Living Labs described in this brochure serve not only as test environments, but also as part of a design driven research and knowledge dissemination process, in which the lab environments facilitate rapid design iterations, while helping transfer sustainable design technology and practices into societies. See what we offer for Industry and for Academia on Page 7 Res Collaborations from industry and potential academic partners are welcome in furthering the development and utilization of SusLab infrastructures and methods. For regular updates visit Prof. Dr. David V. Keyson SusLabNWE Project Leader

3 SusLab NWE Content 4 4 About SusLabNWE 4 Technology and human behaviour 4 Methodology 5 Goal 6 6 What we offer 7 For Industry 7 For Academia lkit that s offered on page 4 and from page Methodology 8 Three Tier Model 9 Integrated Model earch, Users and Design. Explore the models used in the Methodology on page Partners 10 Research partners 10 Facilitating partners 11 TU Delft 11 Chalmers University of Technology 11 Institute for Sustainability 12 Imperial College London 12 Royal College of Art 12 Wuppertal Institute 12 Hochschule Ruhr-west 13 Woonbron 13 Innovation City Ruhr 13 CityPorts Academy Rotterdam 13 Johanneberg Science Park Living Labs 16 Sensor Kit 18 Self-Report Kit 20 Co-Create Kit 22 More information E partners. Read more about the partners on page 10 3

4 SusLab NWE About SusLabNWE About SusLabNWE SusLabNWE is a European project offering an infrastructure of Living Labs for the design and evaluation of technologies that support sustainable home practices. These Living Labs enable innovation processes for the succesful development of: new products, services and system solutions. Users and other stakeholders actively participate in these development, testing and diffusion phases. Technology and human behaviour The sustainable innovations are examined by using an integrated approach where internal and external physical aspects of energy use are combined with human behavioural factors. Living Labs are used as technological test beds to develop and validate prototypes, which are later positioned in existing homes to evaluate their sustainable impact in real life. Monitoring technologies are integrated together with human-centred design processes. This results in a development process that address participant s behaviour, needs and aspirations. This unique integration increases the chance of success of new innovative solutions, taking into account the complexity of real living and working scenarios. Innovations need to focus on people s behaviours and needs to be adopted successfully. SusLab addresses this by integrating technologies for monitoring together with human-centred design processes. METHODOLOGY Central to the project is the development of user centred design research methodologies and measures for in situ studies. These provide insights into the usability and the effective adoption of sustainable innovations, both for residential as well as corporate building sectors. The SusLab Toolkit has been developed to make these methodologies accessible for both industry and academia. By integrating qualitative and quantitative research approaches it establishes a shared territory between the disciplines of people-centred design ánd sustainability. 4

5 About SusLabNWE SusLab NWE Goal SusLabNWE increases the adoption of sustainable and innovative solutions in people s daily lives. By applying the SusLab research and design practices, sustainable developments have a far better chance to succeed. SusLab s unique approach includes integration of physical and human aspects related to energy use and allows for an international comparability across regions. 5

6 SusLab NWE What we offer What we offer SuslabNWE offers a Toolkit to analyse, prototype and evaluate sustainable innovations in both residential as well as corporate building sectors. The ultimate goal is to develop sustainable innovations that become part of daily life practices. The SusLab approach focuses strongly on user acceptance as this is key to succesful innovations. The SusLab Toolkit offers: A Sensor Kit - Monitoring techniques to verify existing behaviors in a specific context A Self-Report Kit - Explore with users the opportunities for behaviour change. Interacting with and reporting on different (design) interventions A Co-Create Kit - Experiment by implementing and evaluating prototypes. These different Kits can serve as a complete package as well as individual methods selected for a specific need or phase in a project. 6

7 What we offer SusLab NWE for Industry How a collaboration with SusLabNWE is set up, depends on the specific needs and the resources of your industry project. The expected outcomes vary from analyses of the current situation, the development of design interventions, the implementation of prototypes and ultimately the development of highly accepted and effective sustainable innovations. The uniqueness of SusLabNWE is that it provides a platform for the development of sustainable innovations with a focus on people s daily practices, thus guaranteeing solutions that withstand over time. Industry customers: Energy providers Social housing organizations Residential care Office buildings Schools Building renovators Projects can relate to: Lowering energy consumption Improving air quality Lower CO2 emissions Increasing energy saving Interesting application areas: Energy consumption Domotica Do It Yourself projects Building renovations for ACADEMIA The SusLabNWE infrastructure and methodology helps multiple disciplines to apply their knowledge in the development of sustainable building innovations. The SusLab Toolkit adds a unique focus to occupants behaviour and their daily life practices. This way, it addresses issues related to technology acceptance, behavioural change and avoiding a rebound effect. Different levels of research and design practices are supported: from verifying energy performance, to exploring opportunities for behavioural change and ultimately experimenting and evaluating prototypes and their impact on people s sustainable lifestyles. Disciplines: Architecture Industrial Design Computer Science Sociology Psychology Policy Management Address issues related to: Technology acceptance Behavioural change Rebound effect Research and design practices: Verifying energy performance Exploring behavioural change Experimenting prototypes Evaluating impact 7

8 SusLab NWE Methodology Methodology The SusLab methodology is based on a Research through Design - approach: it provides the methods and tools for research on sustainable innovations by using design practices. SusLab offers an integrated methodology that connects objective (physical and technical) with subjective (human) aspects related to sustainability. This integration provides the answers to the what, the how and most importantly the why questions about people s behaviour regarding energy. It clearly reveals what was invisible and unconscious about energy practices before. THREE TIER MODEl The SusLab methodology is framed in the following Three Tier Model. It identifies the stages in a research through design process where different user involvements and different contexts of use are analysed and explored. The stages are: 1. Insight studies in existing homes to act as baselines on energy use and to identify relations with user preferences and experiences around energy. 2. Design practices in the Living Labs involving co-creation and experimentation of prototypes with and by users. 3. Long term and large scale evaluation of prototypes in existing homes to measure the impact on energy use and their adoption as sustainable home practices. OPEN INNOVATION SESSIONS LIVING AND TESTING Developing & Testing early prototypes CO-CREATION Existing homes Living laboratory 8 Existing or newly built homes

9 Methodology SusLab NWE Integrated Model The SusLab Integrated Model gives a visual overview of the SusLabNWE methodology, bringing people and technology together. The circle portrays the different stages of the SusLab research and design practices in terms of resources and outcomes. 1. Setting a baseline on energy use In the outer ring of the circle, a long-term analysis on energy performance is done to verify the current situation on energy use. This is based on automatic sensor techniques. This thus requests minimal interventions from the SusLab researchers and the participants. 2. Analysis for sustainable behaviour Going to the middle ring in the circel, a narrow and deeper analysis is done on people s perceptions and preferences. Here, the opportunities to support sustainable behaviour are explored. This stage is based on self-reporting techniques and design interventions. It therefore requests active reporting from the participants on their energy related practices. 3. Evaluating sustainable practices In the inner ring of the circle, specific solutions are tested and experimented with. Their impact as sustainable practices are closely evaluated. Focused and active participation of users is key at this stage. Did you know that houses that are labeled as highly energy efficient, do not generally perform as well as we would expect, while houses that are labeled as lowly energy efficient perform better than we anticipated? The energy efficient houses use actually more energy while the inefficient houses use less energy than we would expect! OUTCOME ANALYSIS INTERVENTIONS PROTOTYPES RESEARCH VERIFYING EXPLORING EXPERIMENTING SUSTAINABLE INNOVATIONS HIGH CONTACT MID CONTACT LOW CONTACT USERS Monitoring energy (indoor climate) SENSOR KIT BY USERS WITH USERS Monitoring human aspects (thermal comfort & control) SELF-REPORT KIT FOR USERS DESIGN 9 Co-creating solutions (sustainable practices) CO-CREATION KIT

10 SusLab NWE Partners Partners The SusLab platform is constructed between 11 partners in four North West European countries. Research partners Delft University of Technology Chalmers University of Technology Institute for Sustainability Imperial College London Facilitating PArtners Woonbron Innovation City Ruhr CityPorts Academy Rotterdam Johanneberg Science Park Royal College of Art Wuppertal Institute Hochschule Ruhr-West Johanneberg Science Park Göteborg Chalmers TH Institute for Sustainability Royal College of Art London Imperial College London CityPorts Academy TU Delft Woonbron Rotterdam Hochschule Ruhr-West Nordrhein-Westfalen Wuppertal Institute InnovationCity Ruhr 10

11 Partners SusLab NWE Prof. Dr. David Keyson-SusLab Project leader Prof. Greg Morrison delft university of technology Delft University of Technology (TU Delft) is the oldest and most comprehensive technical university in the Netherlands, conducting cutting edge international research with scientists and providing first class education to more than students. For SusLab, the faculty of Industrial Design Engineering, OTB Research Institute for the Built Environment and the faculty of Architecture closely collaborate. TU Delft is the project lead partner for SusLabNWE. Prof. Dr. David Keyson: Head of the program in Sustainable Living and Work at the Faculty of Industrial Design Engineering at TU Delft and leading the research focus on Social Contextual Interaction Design as part of the ID Studio Lab. CHALMERS UNIVERSITY of Technology Chalmers University of Technology is situated in Gothenburg and has students and employees. Since 2010 the department of Civil and Environmental Engineering has hosted a strong research environment on homes for tomorrow. It has a strong research focus on user aspects of innovations in the home, which has been a solid precursor for Suslab activities. In 2015 the large Swedish cooperative housing corporation HSB builds the SusLab Living Lab for 25 students on the Chalmers campus. Prof. Greg Morrison: Full Professor/Deputy Head of Department, Civil and Environmental Engineering, Water Environment Technology Lali Virdee Institute for sustainability The Institute for Sustainability (IfS) is an independent charity established in 2009 to support cross sector collaboration and innovation. The Institute s mission is to significantly accelerate the delivery of economically, environmentally and socially sustainable cities and communities. It works in partnership with the Greater London Authority (GLA) to deliver the UK SusLab Living Lab on the London Sustainable Industries Park (London SIP) in East London. Lali Virdee: Senior Project Manager 11

12 SusLab NWE Partners Prof. John Polak Imperial College London Imperial College London is regularly ranked in the top 10 research universities in the world. The Centre for Transport Studies is involved with developing new analytical tools to characterise the impact of new low carbon building design and smart appliances on in home and out of home activity and consumption behaviour. Imperial College tests and deploys the SusLab toolkit dwellings of different types around London. Prof. John Polak: Professor of Transport Demand, Chairman of the Centre for Transport Studies and Director of Research in the Department of Civil and Environmental Engineering at Imperial College London. Rama Gheerawo royal college of art The Royal College of Art is a wholly postgraduate art and design university, founded in 1837 and based on two sites in central London. Within the RCA, The Helen Hamlyn Centre for Design and SustainRCA are collaborating on the SusLabNWE project to look at people-centred design and sustainability in home energy use. Rama Gheerawo: Deputy Director of the Helen Hamlyn Centre for Design, Leader of the Centre s Age and Ability Research Lab and RCA Reader in Inclusive Design. Dr. Carolin Baedeker wuppertal institute The Wuppertal Institute for Climate, Environment and Energy focuses on research in the field of sustainability on local, national and international levels. Application and an interdisciplinary approach are key. The Institute contributes to various phases of SusLab with knowledge on user interaction and life cycle thinking and specific experience with the development of resource efficient and sustainable product/service systems. Dr. Carolin Baedeker: Co-Director Research Group Sustainable Production and Consumption at the Wuppertal Institute for Climate, Environment and Energy. hochschule ruhr-west Hochschule Ruhr West (HRW) is a university of applied sciences run by North Rhine-Westphalia. Activities include a concept for a Zero Emission Campus, several other InnovationCity projects in Bottrop and Research activities within the European Intelligent Energy Europe programme. The HRW team has developed one of the SusLab Living Labs: the SmartHomeLab. Prof. Dr. Viktor Grinewitschus: Professor at the Institute of Energy Systems and Energy Chair of Technical Building Equipment Prof. Dr. Viktor Grinewitschus 12

13 Partners SusLab NWE woonbron Woonbron is a large social housing corporation in the Netherlands, owning and managing about housing units and other objects. It is the owner of buildings in Heijplaat, Rotterdam where the Living Lab Prototype 1 is located. Woonbron s sustainability policy has a direct focus on improving dwellings, both new buildings and refurbishments. Zeno Winkels: Sustainability Advisor Zeno Winkels innovationcity Ruhr InnovationCity Ruhr (ICR) is a unique pilot project that aims to reduce CO2 emissions by 50% in 2020 in the southern part of Bottrop. ICR works on 125 projects around energy conservation, energy efficiency, decentralized generation of energy, mobility and urban renewal. In SusLab, ICR engages with regional stakeholders for exploitation of the SusLab infrastructure. Jannis Heuner: Project Leader Jannis Heuner CityPorts Academy CityPorts Academy Rotterdam (CAR) facilitates the realisation of the Living Lab Prototype 1. It therefore fulfills a bridging function between SusLab and Concept House Village, where the Living Lab Prototype 1 is located. It has ties to the City of Rotterdam, higher education institutes in the region and regional industry. Bert Hooijer: Chairman City Ports Academy, Chairman Concept House Village and Director RDM Centre of Expertise Bert Hooijer Johanneberg Science Park Johanneberg Science Park is one of six Science Park-environments in Western Sweden with the aim of developing a collaborative environment for ideas and knowledge exchange between academia, industry and society. Focus areas include urban development and energy. Mats Bergh: CEO Johanneberg Science Park Mats Bergh 13

14 Living Labs As a real life testing environment, Living Labs ( Living Laboratories ) are an important element of the international SusLab infrastructure. They provide an ideal environment for testing new products, systems and processes: measuring objective data and collecting feedback from participants. There are four SusLab Living Labs in total: in the Netherlands, the UK, Sweden and Germany. Living Labs provide an ideal environment for testing new products, systems and processes Sweden: HSB Living Lab The HSB Living Lab has 3 floors á 400 m2 and includes an exhibition area, a laundry room, a meeting area and about 25 appartments for students and guest researchers. Research focus includes minimizing natural resources, new production processes and new construction materials and technologies. UK: Suslab Living Lab The user interface design for energy and water monitors and control systems is the focus of this Living Lab. It will demonstrate how a modular building can be flexible enough to enable experiments to be conducted in close to living environments and conditions. 14

15 Living Labs Germany: SmartHomeLab The SmartHomeLab with known physical building characteristics is equipped with electric heating coils, chain drive for windows and a CO2 tracer system for simulating the presence of persons. The Lab should serve for the development of new models, which can be verified on the basis of the measured data from the real households. For Industry A realistic environment to develop and test innovative prototypes involving users and other stakeholders. FOR ACADEMIA A fully equipped testing environment to support co-creation and experimentation of solutions in relation to daily life practices. The Netherlands: Concept House Prototype 1 Concept House Prototype 1 is a research house that has been developed for the Dutch housing market in response to energy, environmental and engineering challenges. The aim of Prototype 1 is to be energy-positive or close to energy neutral. It is located in Concept House Village on Heijplaat, Rotterdam. 15

16 Sensor Kit The Sensor Kit has been developed to take a wide variety of measurements in homes. It measures objective and subjective data through quantitative methods. The different tools from the Sensor Kit send their data to the Central SusLab Database where this can be analysed. The Sensor Kit can be expanded with other tools in the future. The Sensor Kit measures objective and subjective data by the use of quantitative methods. SusLab Smart Plugs The SusLab Smart Plug can be placed between the plugs of electrical appliances at home and the energy sockets. The SusLab Smart Plugs measure the energy consumption of different appliances that are used in the home. SusLab Sensor Box The SusLab Sensor Boxes are wireless boxes that can be placed in different rooms in the test locations both existing houses and the Living Labs and measures: CO2 Air temperature Humidity Sound level Light Movement Box orientation The SusLab Sensor Toolboxes are wirelessly connected through a Zigbee Network. It constantly sends information to the Central SusLab Database at Delft University of Technology. Suslab Smart Plug, licenced by Delft University of Technology The SusLab Sensor box is licensed by Delft University of Technology 16

17 The sensor kit provides objective data to understand the what and the how of user behaviour. Systematic and long term data captured allows for cross national comparisons. Sensor Kit Central SusLab Database All the data that are obtained with the Sensor Box and Smart Plugs are sent to the Central SusLab Database to be analysed and used in further research. For Industry Analysis to verify existing situations based on data captured in real homes for long periods of time. FOR ACADEMIA Automatic data collection to support large scale and longitudinal studies for the description of existing situations in context. 17

18 Self-Report Kit The Self-Report Kit has been developed to explore opportunities for behavioural change. To get these insights, it gains information on people s experiences and preferences regarding their daily routines. This is done through tools that users can interact with to report and reflect on momentary experiences. The Self-Report Kit connects to the network of the Sensor Kit. This provides insights into the drivers and barriers of specific practices. It thus provides an integrated measurement of user behaviour. By using the tools of the Self-Report Kit, new insights in user behaviour can be gained. Comfort Dial The SusLab Comfort Dial is a tool that participants can use at home to indicate their level of thermal comfort. A dial is embedded in a small box with a belt clip built in so it can be carried around hands free. The dial can be turned left or right to indicate if at any moment a person feels (very) cold, (very) warm or comfortable. Comfort Dial, licenced by Delft University of Technology Timeline, users report on their activities, licenced by Delft University of Technology Timeline The SusLab Timeline is a tool that allows participants to provide deeper information on their activities and the physical context around thermal comfort. The tool is an interactive digital timeline that displays the daily inputs of the SusLab Comfort Dial. It invites participants to add information on their thermal control activities (opening/ closing windows, getting clothes on/ off, etc.) and other relevant context information such as: the room they are in, family members that are present, and their activities (e.g eating, cleaning, etc.) at different moments during the day. 18

19 For Industry Exploration of opportunities for behavioural change considering users, their practices, experiences and life preferences. FOR ACADEMIA Design interventions to sample and capture user experiences and reflections on their daily life practices. Self-Report Kit Equarium The Equarium is a research tool to validate innovative user interfaces and persuading mechanisms in relation to home energy practices. Developed by the faculty of Industrial Design Engineering of Delft University of Technology, this tool offers a visual platform that is represented by a digital aquarium and a fish. Several visual parameters can dynamically change by linking them to different variables captured by the SusLab Sensor Box (such as temperature, CO2 etc.). This way, researchers and designers can develop different scenarios to validate how the wellbeing of the fish and its environment could tell occupants how they are doing in relation to their energy consumption in the house. The SusLab researchers can send messages through the Equarium to communicate with the occupants and test persuading mechanisms to influence their behaviour. Equarium, licenced by Delft University of Technology Integrated user sessions, Photo by Karolina Raczynska 19 Integrated User sessions SusLab interviews use design provocations and probes to trigger participants reflection and facilitate reporting of their activities. These are based on the data collected by the sensor and other interactive tools. They provide insights into people s contexts, needs and experiences, related to a certain period of time. These sessions help researchers to understand the different ways in which householders use and relate to energy, and they help to identify relevant areas for potential design innovation. The rich user insights provided by these methods add to the qualitative data gathered.

20 Self-Report Kit POWERCHORD Powerchord is a prototype system that sonifies electricity use providing real-time audio feedback on multiple appliances simultaneously. The system, designed to align with common UK energy monitors, can translate electricity use into different soundscapes, augmenting the ambient sounds of everyday life with an extra layer of information. Powerchord is being developed by Royal College of Art. Co-create Kit 20

21 Co-creation sessions are a collaboration between designers, users and other experts The SusLab Co-Create Kit is a teamwise approach for the development of innovative solutions. The co-creation sessions are a collaboration between designers, users and other experts, where the main focus in on facilitating users to develop and experiment on their own concepts. International experts will lead your organisation or team through a creative process in order to come up with new solutions for challenging situations or to improve existing projects. Co-Create Kit Hackatons & CREATIVE WORKSHOPS A SusLab Hackathon is a dynamic and creative session. This can last from a few hours to a few days, depending on the needs and requirements. During the Hackathon, participants are encouraged to actively and creatively experiment with different concepts, processes, technologies and systems. The aim is to provide an active platform for experts and users to generate innovative concepts by prototyping their ideas. For Industry Prototyping user practices by users, combining physical and human aspects of sustainable behaviours. FOR ACADEMIA Integrated sessions using sensor and self-report data as probes to facilitate and guide co-creation activities. 21

22 SusLab NWE More information More information Do you have any questions or would you like to use SusLab to test, develop and optimise your sustainable innovation? Get in touch! Industry & Academia Prof. dr. David Keyson SusLab Project Leader Telephone: +31 (0) /3029 Ir. Jeroen van der Aa Project Advisor Telephone: +31 (0) Methodology Press & communications Dr. ir. Natalia Romero Herrera Telephone: +31 (0) Willemijn van Harinxma thoe Slooten MSc Communications Advisor Telephone: +31 (0) /

23 SusLab NWE Colophon SusLabNWE Brochure 2014 Editors Prof. Dr. David Keyson (TU Delft) Dr. Ir. Natalia Romero (TU Delft) Willemijn van Harinxma thoe Slooten MSc (TU Delft) Graphic Design and Art Direction Minyou Rek (Studio Mr.) We would like to give special thanks to all SusLab partners that worked as co-authors of this brochure. Website: Copyright October 2014 This publication is protected by international copyright law. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the copyright owners. 23

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