Webinar: ITSM - Business Value Dashboards 5/28/14

Transcription

1 Webinar: ITSM Business Value Dashboards 5/28/14 Customer Quote: With Northcraft Analytics, we were able to deploy a complete BI application in 7 business days that included Executive Dashboards (used by our CIO and CAO) in SharePoint, 10 critical static reports (custom reports that we needed), their suite of 600+ dynamic reports, web and Excel-based ad-hoc reporting and Dashboards for our ipads. Customer Quote: After rolling out Northcraft in less than a month, our customer commented "amazing accomplishment in a very short timeframe (Fortune 500 org) org) 1

2 Rapid Technologies corporate overview ITSM Solution Provider since years and counting! Consulting Services, Level 1 Support, Software reseller, and Training Highly regarded consulting practice, and world-class support Conduct ITIL Assessments, Awareness, Foundation and Advanced Training Develop Web-Based Training (WBT) modules for Using BMC/Remedy ITSM Develop Mobile Applications to mobilize ITSM for end users Provide best-of-breed ITSM agnostic solutions to our customers Northcraft Analytics for enterprise IT Dashboards and Metrics Mobile Reach partner for mobilizing applications (Remedy and others) Kinetic Data partner for request management, survey, and calendar xmatters partner for enterprise notification solution and BCM 2

3 Northcra7 Analy0cs 5/28/14 Webinar 3 3

4 What is a Business Value Dashboard? Can you please stop using generic words like business? And value? Dashboard works just fine. Our definition 4

5 Northcra7 drives business value in diverse ver0cals and scenarios Replaced BMC Analy0cs, local BMC customer, formerly largest Touchscreen Dashboards outside CIO office PlaNorm for all 2014 IT Goals and Objec0ves Stayed with Northcra7 in switch from BMC Remedy to ServiceNow 24/7 availability requirement to global organiza0on. KPIs used as drivers for financial bonuses/penal0es in $1B+ construc0on contract Installed during merger to report on mul0ple Remedy environments facilita0ng integra0on Most stringent security requirements in the financial industry, sa0sfied by Northcra7 Enforces SOX compliance, funded by the SEC, leveraged Northcra7 Analy0cs to jus0fy insourced L1 Service Desk Using Incident Management dashboards for CIO presenta0on around cri0cal business services, specifically salesrelated services. Ac0onable reports made available in days across a global IT implementer at the most sensi0ve Government sites 5

6 Strategy Advanced Metrics for IT Advanced Metrics for ITSM Advanced Metrics for ITOM 4 more.. Change Management Problem Management Incident Management Availability Management Capacity Management Event Management Business Intelligence Applica7ons for IT. Built on Leading BI plamorm* BI & ITSM PlaMorm Independent Focused Development Effort Product revenue comprises 80% of total Current Release is Advanced Metrics for IT 5.0 Original Release Date September, 2008 Target Market is Global 2000 *Gartner's Magic Quadrant for Business Intelligence & Analy7cs Pla9orms, 2013 *BARC BI Pla2orm User Survey,

7 Support ExxonMobil, Feb just outstanding from to dev to prod in 3 weeks! expectavons exceeded in support team provided BI Applica7on Support Model Log a support request for a KPI Agile customizavon Supplemented by MicrosoX Channel and Direct Support 24 X 7 X 365 Support Available No OffShore Support Managed Services Support Available > 10 Total Support Personnel for U.S., Federal & Canada Strategic Customers are required to have Direct Support involvement (ExxonMobil, General Dynamics, Cox Enterprises, Etc ) Proprietary and Confiden0al 7

8 Execu0on Over 94% of customer base > 1,000 employees Pricing & Packaging Per Process area or Enterprise, not userbased SaaS and onpremise models are different from one another. Managed Services Packaging includes: ETL Data Warehouse Dashboards Mobility for ipad included at no Metrics & KPIs per process area 600 Dynamic Reports WebBased AdHoc ReporVng ExcelBased AdHoc ReporVng ITSM PlaMorm Switch HTML 5 & NaVve App for Mobile (AddiVonal Price) Governance Processes Con nual Service Improvement Measurement Repor ng Improvement Strategy Demand Mangement Service Por olio Financial Management Opera onal Processes Design Transi on Opera on Service Catalog Service Level Management Capacity Management Availability Management Change Management Service Asset & Configura on Release & Deployment Knowledge Management Event Management Incident Management Request Fulfillment Problem Management 8

9 Investment Funded by Revenue (Customer Focused, not Investor Focused) All Cash, no Debt Lowest Risk, Built on MicrosoX Server & Tools Division is MulVBillion Dollar Business Unit Inside MicrosoX Revenue is svll Growing Double Digits New CEO (Satya Nadella) Led Server & Tools Division (BI is Core Focus for MS, BI Apps are Core Focus for NorthcraX Proprietary and Confiden0al 9

10 Deployment SaaS Via Amazon EC2, Azure OnPremise Hybrid Hadoop PowerQuery Office 365 and Azure adopvon might drive in the future NaVve IntegraVon with Office, SharePoint 1 Billion Records or Less, 10 Minutes or less on premise, 30 minutes or less in the cloud. Proprietary and Confiden0al 10

11 Mobility ipad via Safari/VPN included at no addivonal charge, Performance Point HTML 5 NaVve with PowerView, ReporVng Services 2012 & Tableau 11

12 Data Sources & BI Applica0ons Data Sources There are more than 45 data sources at no addivonal cost, including: Hadoop MS SQL Server Oracle MySQL SAP Netweaver BI Azure Oracle Hyperion Essbase Teradata ODBC XML OLE DB Salesforce.com (Remedyforce) MicrosoX SharePoint Lists Etc Full BI ApplicaVons BI ApplicaVons (includes, ETL, Metrics, DW, Dashboards and more: BMC Remedy ITSM BMC Remedy onpremise ServiceNow HP Service Manager SolarWinds HP ucmdb Cisco UCCE Oracle Project BMC BPPM InteracVve Intelligence Avaya More on the way 12

13 I&O Metrics Library NorthcraX Intellectual Property that must be protected by NDA, because it is not a Library of Poten7al Metrics, but they are 7ed to the data model of enterprise applica7ons for IT. 13

14 Business Value Repor0ng Over 2,000 Metrics and KPIs, rolled up to customer's unique crigcal success factors, depending on business services, vergcal, data model of data source and goals. Why is quangty and quality of metrics important? CIO Dashboard, Live at CEI Proprietary and Confiden0al 14

15 Why Northcra7? BI Applica0on Advanced Analy0cal Capabili0es Unlimited User Licenses Proprietary and Confiden0al Simple for Anyone Quick Implementa0on 15

16 Next Steps Could Northcraft Analytics be a value to you and your organization? Thank you for sharing your time with us. Bill Mell ( ; [email protected]) Rapid Technologies (authorized Northcraft Analytics partner) 161 6