2010 Global Wholesale Carrier Report Card

Transcription

1 Brochure More information from Global Wholesale Carrier Report Card Description: The 2010 Global Wholesale Carrier Report Card offers insight into global telecom wholesale carriers based on direct feedback from their wholesale customers. Wholesale providers gain an understanding of their market positions with respect to customer experience touch points such as brand, sales reps, provisioning, network performance, billing, customer portal/online account management and customer service. Carriers also gain access to details on their product offerings as well as their strengths and weaknesses, allowing them to directly compare their own performance to that of competitors. In addition, the data also will help carrier-grade customers make informed choices when picking a global wholesale provider. Who Needs This Report: - International Providers - Wholesale Providers - Competitive Telecom Service Providers - Financial Analysts - Investment Bankers - Wholesale Buyers - Wireless Telephone Companies - Internet Service Providers - Consultants - Investors Why You Need This Data: - Back Your Market Entry or Investment Strategy - Support Product Development Plans - Identify Investment Opportunities - Pursue Market Growth Areas - Develop an Understanding of the Wholesale Space and its Players - Study the Competition and Specific Competitors - Present Investors with Hard Industry Facts - Gain Invaluable Data on Customer and Partner Preferences Contents: 1. Overview and Methodology 2. Executive Summary 3. Trends and Influences Driving the Market - i. Faltering Global Economy - ii. Growth of IP Traffic/ Internet Audience - iii. Push to Green Telecom - iv. Subsea Cable Route Expansion 4. International Telecom Sizing - i. Global Mobile Subscribers - ii. US Originated International Long Distance Switched Revenue and Share - iii. US International Outbound Revenue Per Minute - iv. Investment Commitments To Telecom Projects in Developing Countries 5. Respondent Characteristics and Expectations - i. Geographic Origin and Presence - ii. Respondent Title and Influence - iii. Respondent Business Size - iv. Product Penetration - v. Contract Length

2 - vi. International Transport Spend by Line Speed - vii. International Transport Spend by PoP - viii. Growth Expectations 6. Drivers of Purchase/Customer Priorities - i. Drivers of Purchase: 2009 and Customer Ratings Summary and Analysis - i. Customer Experience Touch Points and Product Definitions - ii. Response Distribution - iii. Total Customer Experience Touch Points Leaders - iv and 2010 Ratings by Customer Experience Touch Point and Product - v. Ratings by Respondent Characteristics 8. Carrier Ratings: Global Customer Experience Touch Points - i. Global Brand - ii. Global Sales Reps - iii. Global Provisioning - iv. Global Network Performance - v. Global Billing - vi. Global Customer Service 9. Carrier Ratings: Global Products - i. Global Voice Products - ii. Global Data Products 10.Carrier Case Studies - i. AT&T - ii. Belgacom - iii. BT - iv. Cable & Wireless - v. COLT - vi. Deutsche Telekom - vii.ft/orange - viii.global Crossing ix. ibasis - x. Level 3 - xi. Sprint - xii. TATA - xiii. Telecom Italia - xiv. Telefonica - xv. Verizon 11.Conclusions Glossary Table of Figures - 1. GDP Growth by Quarter: US, European Union and China - 2. Three Indices: Dow Jones Industrial Average (US), Financial Times Stock Exchange Index (UK), and Continuous Assisted Quotation (France) - 3. Global IP Traffic By Region ( e) - 4. Worldwide Internet Audience By Region (In Millions) - 5. Thousands of Metric Tons of Carbon Emissions - 6. Global Mobile Subscribers By Region e - 7. U.S. Originated Wholesale International LD Voice Revenue Share e - 8. U.S. International Outbound Revenue Per Minute By Carrier e - 9. Investment commitments to telecom projects with private participation in developing countries By segment: Number of countries in which respondents purchase global services Regions in which respondents purchase global wholesale services Respondent Title Respondent' s Influence in Purchase Decisions

3 - 14. Annual Telecom Spend Number of Employees Product Penetration Rates Contract Length by Primary Revenue Driver Contract Length Distribution: 2008 to Average Contract Length International Transport Spend by Line Speed and Primary Business Model International Transport Spend by PoPs and by Vertical Expected 12-Month Change in Spending by Product: All Respondents Drivers of Purchase: All Buyers Rating Distribution Global Customer Experience Touch Points Average: By Carrier Global Customer Experience Touch Points Average: 2009 vs Global Product Quality Average: 2009 vs Global Product Price Competitiveness Average: 2009 vs Global Customer Experience Touch Points Average By Carrier: 2009 vs Global Product Quality Average By Carrier: 2009 vs Global Product Price Competitiveness Average By Carrier: 2009 vs Customer Experience Touch Points Average by Primary Business Model Customer Experience Touch Points Average by Respondent Location Customer Experience Touch Points Average by Annual Telecom Spend Customer Experience Touch Points Distribution Global Brand Global Sales Reps Global Provisioning Global Network Performance Global Billing Global Customer Service Overall Product Quality and Price Competitiveness Global Voice Products: Quality Global Voice Products: Price Competitiveness Overall Voice Quality and Price Competitiveness Fixed Voice Termination Quality Fixed Voice Termination Price Competitiveness Fixed Voice Termination Quality and Price Competitiveness Global Hubbing Quality Global Hubbing Price Competitiveness Global Hubbing Quality and Price Competitiveness IP Voice Termination Quality IP Voice Termination Price Competitiveness IP Voice Termination Quality and Price Competitiveness Mobile Voice Termination Quality Mobile Voice Termination Price Competitiveness Mobile Voice Termination Quality and Price Competitiveness Global Data Products: Quality Global Data Products: Price Competitiveness Overall Data Quality and Price Competitiveness IP Transit/DIA Quality IP Transit/DIA Price Competitiveness IP Transit Quality and Price Competitiveness Total Transport Quality Total Transport Price Competitiveness Total Transport Quality and Price Competitiveness AT&T Year in Review: Stock Price($) and Events AT&T Global Network Map Belgacom Year in Review: Stock Price( ) and Events Belgacom Network Information BT Year in Review: Stock Price ($) and Events BT Geographic and Network Information Cable & Wireless Year in Review: Stock Price ( ) and Events Cable & Wireless Global Network Map COLT Year in Review: Stock Price ( ) and Events COLT Global Geographic and Network Information

4 - 77. Deutsche Telekom Year in Review: Stock Price ($) and Events Deutsche Telekom Bilateral Voice Network Deutsche Telekom Voice Hubbing Deutsche Telekom ITFS Hubbing Network Deutsche Telekom IP Transit Network Orange Year in Review: Stock Price($) and Events Orange Backbone International Network Orange Voice Wholesale - Direct Routes Network Orange Mobile Wholesale GRX Solutions Coverage Orange Mobile Wholesale SS7 Solutions Coverage Global Crossing Year in Review: Stock Price($) and Events Global Crossing Network Map/Geographic Location ibasis Year in Review: Stock Price ($) and Events ibasis Network Map/Geographic Location Level 3 Year in Review: Stock Price($) and Events Level 3 Global Network Map Sprint Year in Review: Stock Price($) and Events Sprint Global IP Network TATA Year in Review: Stock Price ($) and Events TATA Network Map/Global Footprint Telecom Italia Year in Review: Stock Price ($) and Events Telecom Italia Global IP Network Overview Telefonica Year in Review: Stock Price($) and Events Telefonica Global Network Verizon Year in Review: Stock Price ($) and Events Verizon Global Network Map Expected 12-Month Change in Spending by Product IP Voice Termination Quality and Price Competitiveness Ratings: 2009 vs Customer Experience Touch Points Average by Annual Telecom Spend Customer Experience Touch Points Distribution Product Price Competitiveness Summary: 2009 vs Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8, Ireland.

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