OAMC ICT Maintenance Presentation

Transcription

1 OAMC READINESS - ICT OAMC ICT Maintenance Presentation 17 th March 2014

2 SYSTEMS OVERVIEW Business Systems Airport Systems Building Systems Security Systems 1) Enterprise Resource Planning (ERP) 2) Computerized Maintenance Management System (CMMS) 3) Service Desk 1) Resource Management System 2) Passenger Services System (PBS) 3) Passenger Services System (CUPPS) 4) Passenger Services System (CUSS) 5) Airport Operational Database 6) Baggage Reconciliation System 7) Information Display System 8) Flight Schedule Management System 9) Information Kiosks 10) IPTV 11) Management Information System 12) Public Address System 13) Information Broker 1) Fire Detection and Alarm Systems (FDAS) 2) Building Management Systems (BMS) 3) Supervisory Control and Data Acquisition (SCADA) 4) Land Traffc Management System 1) Security Management System (SMS) 2) Closed Circuit Television (CCTV) 3) Automated Access Control System 4) Perimeter Intrusion Detection 5) Video Door Entry System 6) Screening Devices

3 FACILITIES OVERVIEW Muscat Airport Data Centre 1 located in Forecourt North Building Data center 2 located in Northern development Area 140+ IT Rooms Master Control Centre located in Forecourt Building North Salalah Airport Data Centre 1 located in Terminal Building Data center 2 located in Utilities Yard 97 IT Rooms Control Centre located in Terminal Building

4 LEVEL 3 OAMC ICT SUPPORT MODEL Level 0, Self Service Web portal for end-users Knowledge base (FAQ/ How To) Service Desk Team Level 1, Initial Support Initial troubleshooting and diagnosis Resolve or escalate NOC Root cause Analysis Documentation/ knowledge base Monitoring and Management of Network Compliance and Config Management Engineers Technical Support Level 2 Incident Management Resolve incidents / establish workarounds Provision / Decommission requests Provision request submitted by Level 1 Centralised Support Desk Logistics Management Bug Fixes RMA/Warranty Upgrades/Updates Outsourced Supplier Product/Technology Expert Problem Management Engage Principal Vendor Resolve Extreme issues Provision request submitted by Level 2

5 OAMC DEVELOPMENT PROGRAMME OAMC are recruiting 290 staff to prepare them for maintenance and support activities at Muscat International And Salalah Airports. 98 staff already recruited and in development to support initial phases. The Project Contractors will assist OAMC in developing staff and provide functional mentoring and instruction, to ensure that staff benefit from: Individual and On-the-Job training with MC6 staff; Involvement with the MC6 scheduled testing and commissioning activities; OAMC O&M Resources will be place in live airport to gain operational experiences.

6 ROAD TO SUCCESS Project Training Omanisation Programme Airport familiarization OAMC Inhouse & Overseas Tr. Project On Job Training One Training and Development Plan Vendor Trainings Testing and Commissioning OPERATIONAL TAKEOVER & SUPPORT

7 LEVEL 3 SCOPE OF SERVICES Level 3 Scope shall as a minimum include: Level 3 support from the support partner in form of Principal Vendor & Support partner Technical Assistance Patch Fixes Software update & upgrades Warranty Replacement (RMA) Principal Vendor On-Site Support (Optional) Logistics & Spares management Centralised Service desk as point of contact Local Support driven by KPI s

8 WORLD CLASS SERVICE LEVELS Hours of operation Resolution times User Response times Availability & Continuity targets Change Response Times Incident Response times Critical operational periods

9 Scope of Works Tender to be floated Level-3 Support for Information, Communication and Technology Infrastructure Scope of works: 36 Systems within more than 100 buildings Airport Operation Systems Network Systems Security Systems Business Systems Control/Operational Center Building Systems

10 PROVISIONAL TIMESCALES Tender Document to be floated - April 2014 Tender Documents submitted - May 2014 Tender Documents Evaluated - May 2014 Award of Contract - June 2014 Mobilisation of successful Contractor - June 2014

11 Q&A