Physician Leadership The Key to Digital Healthcare Transformation

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Naomi Woods
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1 Physician Leadership The Key to Digital Healthcare Transformation Riga, May

Overview of Accenture Doctors Survey 2015 Accenture commissioned a sixcountry survey of 2,619 doctors to assess their adoption and attitudes toward electronic health records and healthcare IT.

2 Overview of Accenture Doctors Survey 2015 Accenture commissioned a sixcountry survey of 2,619 doctors to assess their adoption and attitudes toward electronic health records and healthcare IT. The online survey included doctors across six countries: Australia (510), Brazil (504), England (502), Norway (302), Singapore (200) and the United States (601) Global The analysis provided comparisons by country, sector, age and use. Copyright 2015 Accenture All rights reserved. The global survey was conducted online by Nielsen between December 2014 and January (The US survey was conducted online between December 2 and December 8, 2014.)

3 Doctors are increasingly using digital health Vital signs of progress 80 % Of surveyed doctors say they are more proficient using electronic health records in their clinical practices today than two years ago. Base: All Qualified Respondents (n=601) Q810 How much do you agree or disagree with the following statements? Copyright 2015 Accenture All rights reserved. 3

4 Top healthcare IT functions now used routinely Use routinely 1. Enter patient notes electronically 72 % Receive clinical results 2. electronically 57 % that populate patients EMR 3. Electronic access to clinical data about a patient who has been seen by a different health organization 51 % Copyright 2015 Accenture All rights reserved. 4

5 Most doctors say EMR / HIE have a positive impact Impact of EMR and HIE: Reduction in Medical Errors 78% 77% 80% 85% 79% 83% 78% 78% 88% 72% 64% 23% 16% 19% 13% 15% 19% 14% 13% 17% 19% 7% 6% 4% 5% 1% 2% 4% 4% 9% 12% 5% 5% Global Total Australia Brazil England Norway Singapore US Impacts positively No impact Impacts negatively Note: Trended data are not available for Brazil and Norway, as this is the first year collecting data in these countries. Base: All Qualified Respondents (Reduced Base, Excludes Don t Knows), Unweighted Data Q805. To what extent is the use of electronic medical records and health information exchange (HIE) enabling the following benefits? Copyright 2015 Accenture All rights reserved. 5

6 But interoperability lags delay full potential Interoperability lags Just a quarter of surveyed doctors routinely communicate electronically with clinicians in different health organization and only 16% do so with their patients Routine electronic notification of patients interactions with other health organizations is slow to catch on. 26 % % Copyright 2015 Accenture All rights reserved. 6

7 Patient access to services is still lagging behind Percent with service available to their patients (2015) Access & Transactions Global England Norway Book/ change/cancel appointments 37% 43% 36% Request prescription refills 34% 36% 33% Access their medical information 27% 12% 39% *Note: Trended data are not available for Brazil and Norway, as this is the first year collecting data in these countries. Base: All Qualified Respondents Australia (2015 n=510, 2012 n=500); England (2015 n=502, 2012 n=500); Singapore (2015 n=200, 2012 n=200);us (2015 n=601, 2012 n=500), Q925/Q740. Are the following functions available to your patients electronically? Can they (...)? Copyright 2015 Accenture All rights reserved. 7

9 Doctors see health IT decrease time with patients The use of healthcare IT has 42% 55% 37% 45% 44% 56% 29% 58% 45% 63% 55% 56% 45% 71% Global Total Australia Brazil England Norway Singapore US Increased the amount of time spent with patients Decreased the amount of time spent with patients Base: All Qualified Respondents Total(n=2619);Australia(n=510);Brazil(n=504);England((n=502);Norway(n=302);Singapore(n=200);US(n=601) Q735 Has the use of healthcare IT Copyright 2015 Accenture All rights reserved. 9

10 The paradox is they strongly believe patients benefit A vast majority of surveyed doctors globally report that patient updating of personal electronic medical records (EMR) is helping: Helps Hurts Patient satisfaction Patient engagement Understanding of their health condition Patient-physician communication Accuracy of record 84 % 82 % 71 % 69 % 54 % 16 % 18 % 29 % 31 % 46 % Copyright 2015 Accenture All rights reserved. 10

11 Physician Leadership -The Key to Digital Healthcare Transformation - Panelists Richard Corbridge Chief Information Officer, HSE, Ireland Pr. George Crooks Medical Director NHS24,UK Dr Jasper zu Putlitz Managing Director, Accenture Strategy, Germany Simon Stone Chief Clinical Architect, Oracle Healthcare, UK Copyright 2015 Accenture All rights reserved. 11

12 Panel Questions For discussion: Physician leadership where has it driven effective use of broad-based Healthcare IT? Mobilising physician leadership - what must commissioners of Healthcare IT systems do differently? Physician culture - what changes are needed for doctors to lead full patient engagement in the use of digital channels? Vendors - what should they change to ensure effective physician leadership in Healthcare IT design and adoption? Copyright 2015 Accenture All rights reserved. 12

13 Thank You David

Accenture Consumer Survey on Patient Engagement

Accenture Consumer Survey on Patient Engagement Research Recap: United States September 2013 Executive Highlights: Overview Accenture conducted an online survey of 9,015 adults, 18+ across nine countries: