Avaya Stress Testing Service. Providing Confidence and Assurance for Every Deployment

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1 Avaya Stress Testing Service Providing Confidence and Assurance for Every Deployment

2 As communications environments evolve and become more complex supporting multiple vendors equipment and applications, it s more important than ever to evaluate new technologies within your existing network, and verify all elements work together as a total solution prior to rollout. Overview Avaya Stress Testing Service enables the application of world-class testing methodologies within every communications implementation, regardless of scope and complexity. Premium testing services that have previously been used exclusively in the largest and most advanced projects are now widely available through Avaya, continuing to raise the bar on the level of customer satisfaction attainable through a wide range of communications technology deployments. Why Stress Testing Service? We understand network systems need to perform at optimum levels at all times to provide a consistent quality experience for customers. That s why Avaya is extending its premium testing services within the reach of every technology implementation, regardless of size helping deliver return on investment for even the smallest deployments. Avaya Stress Testing Service is specifically designed to evaluate business critical applications so that solutions perform as designed within the intended environment. We realize the complexities once encountered in only the most sophisticated networks are becoming more and more common as enterprises evolve to support multiple vendors and advanced technologies. Stress Testing Service helps you uncover unknown complexities and interoperability issues that may surface post implementation, allowing you to address those issues before they negatively impact customer satisfaction. Stress Testing Service Leveraging the Empirix Hammer Test Engine*, Avaya experts can verify network performance and interoperability elements within your existing network. We can test routing functionality of live traffic under different load conditions, the scalability of call volume, and even the performance of data delivery under a variety of real-world scenarios. Executing extensive testing of real voice and data packets within the network infrastructure can help you deliver optimum customer satisfaction. 2 avaya.com

3 You can choose Avaya Stress Testing Service to help ensure optimal solution performance as well as: Maximize ROI Help minimize costly downtime and accelerate the payback of advanced technology deployments. Reduce Risk Identify interoperability concerns prior to rollout, helping reduce the risk of post-implementation issues. Improve Customer Satisfaction Test real-world traffic scenarios to help ensure high audio quality for all customer communications prior to going live. Diagram 1 Extensive testing of real voice and data packets across network Engaging the Stress Testing Service Avaya strives to make every test meet your unique requirements and goals. The size, duration, and even the time the test occurs are all variables that help build the perfect testing service to validate the performance of your solution within the existing environment. Avaya has developed two Stress Testing Service options that allow you to choose the type of service that matches the scope and complexity of your communications network. Standard Pre-packaged testing services for small to medium deployments. Advanced Robust, customizable testing services for large or complex deployments. Standard Avaya Stress Testing Service Standard offers organizations of any size the opportunity to use the premium testing capabilities previously reserved for global enterprises, and makes it available at an economical price. Avaya Stress Testing Service enables you to get started quickly and easily with predefined test plans, cases and scripts, without the investment in expensive testing hardware. All tests are performed remotely with minimal impact to your environment and productivity. You receive real-time access to view the test progress via a web-based portal; upon completion, a summary report is generated with the final system performance indicating pass or fail. Features of Standard Pre-Defined Scripts & Call Pattern Avaya experts modulate the volume and mixture of call scenarios to represent real customer interactions. 24x7 Remote Testing All tests are performed remotely with minimal impact to your environment and productivity. Real-Time Web-Based Portal - View test results and test call recordings in real-time via a web-based portal. Test-Call Playback - Hear firsthand the results of specific testing scenarios. Reporting of Results Receive a summary report with the final system performance indicating pass or fail. avaya.com 3

4 Features of Advanced Customized Test Plan Avaya will develop test cases and scripts that match your specific needs. Tailored Scripts & Call Patterns Avaya experts modulate the volume and mixture of call scenarios to represent real-world customer interactions customized according to your system requirements. Comprehensive Reporting Delivers qualitative and quantitative metrics, summarizing final system performance and highlights from testing sessions. Advanced Ramp & Soak Testing Call patterns test peak performance, capacity limits, and load stability. After Hours Testing Advanced testing services are available after normal business hours to accommodate your scheduling needs. You also have access to test call recordings, enabling you to select certain call dispositions and listen to actual test calls. Avaya Stress Testing Service Standard is a cost-effective way for small to medium deployments to benefit from premium testing services. Advanced For those customers with large or more complex environments, Avaya offers advanced services with customizable testing options. Avaya Stress Testing Service Advanced includes on-site and remote premium testing services, offering a great deal of specificity and flexibility to help identify and resolve operational and interoperability issues. Avaya will work with you to develop scenarios stressing your system to its maximum performance limits. You receive personalized attention from an Avaya expert to help ensure every risk is uncovered and that the appropriate steps are taken prior to customer exposure. A summary report is created with a detailed analysis of the types of failures and associated load level, the final system performance, highlights from testing sessions, identification of issues, and a customized analysis of results with recommendations to improve performance. When comparing premium testing options, select the service that best meets the needs of your business and Avaya will provide the appropriate level of testing and validation for your organization. Retests Retests can be performed after adjustments have been made to verify problems were resolved without introducing additional issues during resolution. and execute the customized test Diagram 2 Avaya Stress Testing Service Results Voice Quality Measure the quality of live traffic, to maintain the highest level of audio quality during customer communications. Virtual Agents Tests measuring performance include virtual agents generating calls and interacting with self-service applications. 4 avaya.com

5 Compare Stress Testing Service Features Feature Standard Advanced Testing Scope (deployment size) 600 ports Unlimited Test Scripts Pre-packaged Tailored Test Call Volume 50 calls Network Capacity Test Call Flow Inbound Only Inbound/Outbound Call Patterns Standard Custom including Ramp/Soak/Peak Test Engine Empirix Hammer Test Engine* Empirix Hammer Test Engine* Agent Simulation Fixed - Scripted Flexible - Virtual Agent Test Site(s) Remote Testing via Hosted Services On-Site Expert & Remote Testing Reporting Metrics Basic Qualitative & Quantitative Metrics About Avaya Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit Delivering Confidence and Assurance With Avaya Stress Testing Service, you now have access to world-class testing capabilities that are easy to engage, flexible, and scalable to fit the needs of every project. With direct access to Avaya experts and resources, Stress Testing Service provides organization with a high level of confidence during implementations of new and innovative communications solutions. Learn More To learn more about Avaya Stress Testing Service, contact your Avaya Account Manager or Avaya Authorized Partner. Or, visit us online at *Empirix, Hammer, and Hammer Test Engine are trademarks or registered trademarks of Empirix, Inc. in the United States and other countries Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries. All trademarks identified by,, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. Avaya may also have trademark rights in other terms used herein. References to Avaya include the Nortel Enterprise business, which was acquired as of December 18, /11 SVC4552 avaya.com 5