ONBOARDING & ORIENTATION

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1 From the DRAKE RESEARCH CENTRE ONBOARDING & ORIENTATION

2 Drake International assists organizations to improve their profitability by enhancing their productivity and performance through people. Our suite of Talent Management Solutions has been created to improve your organizational effectiveness and your bottom line. Contact Drake for more information drakeintl.com Canada Belleville Brockville Calgary Cornwall Edmonton Halifax Hamilton Kingston London Mississauga Moncton Montréal Oakville Ottawa Québec Toronto Vancouver Whitby Winnipeg Saskatoon Global Offices Australia Hong Kong New Zealand Philippines South Africa Singapore United Kingdom United States Founded in 1951 Copyright 2013, Drake International NA All Rights Reserved. Drake, its logo and Drake Outperform are Trademarks of Drake International.

3 The Drake Research Centre 1 of 15 This survey was conducted in Sept to better understand the current trends as they relate to Onboarding & Orientation and how they c0ntribute to your Talent Management Strategies Question 1 Does your organization have a structured onboarding process? Yes 74% No 26% Question 2 Does your organization have an onboarding checklist? Yes 78% No 22%

4 The Drake Research Centre 2 of 15 Question 3 How does your organization deliver the onboarding process components? Online 28% Paper-based 56% One-on-one 78% Classroom session 37% Other 9% Tours / Hands-on Video Developing on-line program Don't have a program yet On the job training, WHMIS video & quiz Question 4 When does your onboarding process start? Before the start date 35% On the first day 58% After the start date 7%

5 Question 5 What is the length of your onboarding program? The Drake Research Centre 3 of 15 One day 24% One week 21% One month 16% Six months 7% Other 32% 2 Weeks 1 Year 90 Days Multiple sessions Usually is one day for just the orientation and paperwork phase can be longer if include training time Approx 8 weeks 3 Months Two to three days 3 Months 1-2 Days depending on area to cover Hr one day / Dept'l is 3 months. Two hours At different intervals until probation is completed Depends on the role could be 3 to 4 weeks Depends on the role of the employee Varies 1 Hour Depends on the job 3 Months 3 Months 1 Year

6 Question 6 What are your onboarding process objectives? The Drake Research Centre 4 of 15 Ensure new employee feels welcome Provide new employee with understanding of the organization Provide new employee with understanding of his/her role and responsibilities Facilitate the new employee engagement within the organization 88% 96% 76% 62% Goal and objective setting 34% Other (please specify) 7% Safety Retention Ensure the employee knows how to do his/her job safely and correctly Health and safety Health & safety awareness Question 7 Do you assign a mentor to a new employee? Yes 46% No 54%

7 The Drake Research Centre 5 of 15 Question 8 Does your organization have a structured pre-hire onboarding process? Yes 46% No 54% Question 9 What kind of information is delivered to the new employee before the start date? Date, time, and location for the start date 100% Contact information 88% Orientation schedule 41% General information on HR policies and benefits (Employee handbook) 47% Other (please specify) 13% Most new hire paperwork to be completed and to review company overview and mission statement Training details, what to expect etc Company material/documentation Parking, document for hiring paperwork

8 The Drake Research Centre 6 of 15 Question 10 Does your organization have an orientation process on the first day? Yes 85% No 15% Question 11 Who is responsible for welcoming the new employee on their first day? HR department 76% Direct manager 62% Peer 7% Mentor 14% Other 7% Enviro and Safety Depts H&S person Manager over department Facilities, IT

9 Question 12 What kind of information does your organization deliver on the first day? The Drake Research Centre 7 of 15 Company structure 64% Company culture and values 71% Benefits package 72% Policies and procedures 84% Role and responsibilities 74% Key locations in the office 84% Health and safety orientation 69% List of contact information 62% Other 7% Environmental orientation Staff introductions Walk through plant Logistical info, compliance and payroll enrollment Question 13 Does your organization have a defined structure for all the orientation meetings and communication? Yes 69% No 31%

10 The Drake Research Centre 8 of 15 Question 14 Does your organization do either of the following? Introduce the new employee to the team and key individuals within the company on their first day Send an to all employees to announce the new employee 31% 4% Both 61% Neither 4% Question 15 Does your organization provide an onboarding schedule to the new employees? Yes 51% No 49%

11 Question 16 What is included in the onboarding schedule? The Drake Research Centre 9 of 15 Meetings with key individuals 77% Training program 69% Health and safety orientation 77% Operational policies and procedures 83% Other 3% Other training requirements Question 17 How does your organization provide the onboarding program? E-learning system (LMS) 21% Documentation 59% Group training session 29% One-on-one session 88% Other 6% On-The Job Learning Webinar in addition to one-on-one meetings and documentation WHMIS video

12 Question 18 What are the subjects covered in the onboarding program? The Drake Research Centre 10 of 15 General information on the company 88% Internal systems 63% HR policies and benefits 85% Operational practices 75% Job expectations 65% Other 4% Health and safety Company values and culture Health and Safety Question 19 Does your organization assess the knowledge retention of the new employee following the onboarding process? Yes 24% No 76%

13 The Drake Research Centre 11 of 15 Question 20 How does your organization assess the knowledge retention of the new employee following the onboarding process? E-learning test 19% Paper based test 25% Informal assessment through a meeting 75% Other 13% Survey Question 21 Who has responsibility of the onboarding process for new employees? HR Department 79% Direct manager 68% Peer 7% Mentor 9% Other 1% None provided

14 Question 22 Is the executive team involved in the onboarding process? The Drake Research Centre 12 of 15 Yes 34% No 66% Question 23 How satisfied are you with how your organization is using HR/Workforce Analytics? Yes 15% No 85% Question 24 When does your new employee complete the satisfaction survey One week after hire date 10% One month after hire date 0% 3 months after hire date 70% During the annual performance review 0% Other 20% At 1 and 3 months The same day

15 The Drake Research Centre 13 of 15 Question 25 How do you utilize the results of the satisfaction survey? Text Response Use the feedback to update the onboarding process to make it more effective Reviewed by the training department to determine if changes need to be made in the online learning To understand what is working and what isn t working in our onboarding so we can adjust valuable and invaluable portions of the program To follow-up with employee Identify areas for improvement. Address any concerns with candidate in real time We review it and make improvement in the future Make changes to the current program based on feedback Firm of recommendation We modify the timing of training, add new and remove items that don t add value Question 26 Does your organization utilize any personality assessments during the onboarding process? Yes 15% No 85%

16 The Drake Research Centre 14 of 15 Question 27 Which personality assessment is currently being used? Text Response Pro.File Access PI and Caliper Wright Meyers Briggs HUCAMA KOLBE Foursight Question 28 Does the organization facilitate any team integration activities for new hires? Yes 19% No 81%

17 Question 29 What metrics are you currently using to measure the effectiveness of your onboarding process? The Drake Research Centre 15 of 15 Cost per hire 9% Cost to onboard 4% First year turnover 24% 90-Day turnover 22% New hire engagement 7% Other 4% None, we don t measure 62% Two year turnover 90 day & 1 year feedback Statistique

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