COMMERCIAL INSURANCE SOLUTIONS FOR MUNICIPALITIES IN NH
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1 COMMERCIAL INSURANCE SOLUTIONS FOR MUNICIPALITIES IN NH
2 PRESENTATION OVERVIEW 1. About Davis & Towle Public Entities Division 2. State of the commercial Insurance marketplace 3. Coverage Overview 4. Emerging Issues 5. Obtaining a Quote 6. Account Management
3 We are The Public Entities Division of Davis and Towle Davis & Towle Group, Inc.: Providing insurance services to the municipal marketplace since 1959 Family owned and operated for 3 generations Only agency in NH with dedicated public sector dept. Currently serving over 50 public entities in New Hampshire
4 JEFF REARDON Director of the Public Entities Division 12 years with Davis & Towle Group Working primarily in public sector Oversees the division, liaison between clients and carriers, maintains overall sense of client satisfaction
5 Many of you may know DEBBIE LEWIS Municipal Account Manager 25 Years with the PLT before joining the Davis and Towle family. Designated Account Manager Claims Schedule Maintenance Billing Certificate Requests and Information Policy Questions Also a point of contact for you during quoting process..
6 State of the Commercial Marketplace Public Entity Specific Public Entities enjoy numerous options Both Commercial and Pool Options viable in many states Commercial Insurers are plentiful from small to large insurance companies, National and Regional State Marketplace Examples: CT, ME, NY Products and Services may vary between companies For the most part, Core coverages are similar Typically Specialist Underwriters, and Service Providers
7 How do Commercial Insurance Companies with profit motive remain price competitive with non-profit Pools? Underwriting Discipline Ability to tap into Knowledge / Experience within larger organization Spread of Risk Scale (written premiums and reinsurance costs) Paired with agency partners, the duo helps ensure the right coverage at the right price.
8 BREAKDOWN OF COVERAGE Property Liability Workers Comp Unemployment Insurance
9 PROPERTY ->PROTECTING YOUR STUFF Real Property Buildings & contents Flood & Earthquake with designated limits Inland Marine/Mobile Equipment Contractors Equipment Police & Fire Equipment Employee Tools
10 PROPERTY ->PROTECTING YOUR STUFF Vehicles BI/PD to others Physical damage ACV Basis RC on Fire & Emergency Vehicles Other Property Boiler & Machinery Fine Arts Law Enforcement Animals Misc. Property
11 COVERAGE - LIABILITY General Liability Where liability coverage begins Bodily Injury slips, trips, falls on town property Property Damage caused by general town related activities OTHER UNIQUE LIABILITY EXPOSURES Public entities have a variety of exposures that could cause a liability claim. Covered by underlying lines of coverage.
12 UNIQUE LIABILITY COVERAGES DESIGNED TO MEET YOUR NEEDS LAW ENFORCEMENT LIABILITY PUBLIC OFFICIALS LIABILITY EMPLOYMENT PRACTICES LIABILITY Excessive use of force Eminent Domain Discrimination False arrest Building permit denial Wrongful termination Wrongful acts Contest Planning/Zoning ordinance Harassment
13 UNIQUE LIABILITY COVERAGES DESIGNED TO MEET YOUR NEEDS EMPLOYEE BENEFITS LIABILITY ABUSE AND MOLESTATION EXCESS LIABILITY Errors & Omissions Failing to advise employees of benefit programs Most towns have youth and/or senior programs Parks & Recreation Umbrella Increases limits of underlying coverage
14 WORKERS COMPENSATION Protects employee wages if they become disabled due to workplace injuries Important Note NOT A STAND ALONE LINE OF COVERAGE
15 Unemployment Insurance Claims Services Include Annual Audit of benefit charges Prepare arguments and protest decisions Attend all unemployment hearings
16 Emerging Issue Emerging Issue Public Entity Potential Impact Expansion of marijuana dispensaries Challenge: Managing permits, enforcing local laws v federal laws, perceptions, users Benefit: Increases tax revenues Drones / Unmanned Aerial Vehicles Pre-Employment Qs regarding prior criminal history (aka Ban The Box - which EEOC is in favor of) Challenge: Deemed aircraft and excluded under GL Benefit: Search/rescue, firefighting, life/safety, identify maintenance issues quickly Challenge: Money/Finance, Safety or Custodial (minors / at-risk adults) positions = responsibility Benefit: Reduced recidivism, 2 nd chance
17 Emerging Issues Continued Emerging Issue Network and Information Systems (work) and Bring Your Own Device (Personal electronics) Expanding gun laws Public Entity Potential Impact Challenge: Lack/Lax security resulting in data breaches and cyber attacks. No federal coordination Benefit: Ease of doing business (wanted & desired) Challenge: Many are not prepared nor have budgets, how do officers know good guy v. bad guy Benefit: Provide registered users with ability to protect themselves and others (TBD) Retirement of baby boomers Body-Worn Cameras (BCW) by law officers Challenge: Shrinking workforce with expertise Benefit: Job opportunities for younger workers Challenge: Privacy issues, Sunshine/Open Records, Storage $ Benefit: Transparency, Accountability, Evidence Collection Post-Traumatic Stress Disorder - Police Challenge: Uncertainty of risk/reward/pricing Benefit: Protect those who protect us
18 PROPOSAL PROCESS THE BASICS Information Collection Underwriting Process Review, Negotiate and Present Proposal
19 Information Collection HOW WE TELL YOUR STORY TO THE CARRIER Information Collection: Application for proposal We complete this with you Plan on 1 ½ - 2 hours Additional information required
20 Information Collection HOW WE TELL YOUR STORY TO THE CARRIER 5 Year Loss History 5 Year Premium History Current Policy: Summary of Coverages Property Schedules Buildings & Contents Vehicles Mobile Equipment Other Property Boiler & Machinery Fine Arts Law Enforcement Animals Property Appraisals
21 Information Collection HOW WE TELL YOUR STORY TO THE CARRIER Copy of PO Bond Assignment of Retroactive Date Dam/Bridge Inspection Reports Copy of Town Budget For WC & UI 3 years of payroll by class Quarterly wage reports Employee Census Auditor s Report
22 UNDERWRITING PROCESS Underwriting Process COMPILE INTO APPLICATION AND SEND TO THE CARRIER
23 Review, Negotiate and Present Proposal day process
24 ACCOUNT MANAGEMENT DAVIS AND TOWLE SUPERIOR CUSTOMER SERVICE FOR OVER 50 YEARS DEBBIE LEWIS DESIGNATED ACCOUNT MANAGER: *CERTIFICATES *SCHEDULE MAINTENANCE *BILLING *CLAIMS MANAGEMENT *COVERAGE QUESTIONS + CARRIER PARTNERS: *CLAIMS *COVERAGE ASSESSMENT *RISK CONTROL SERVICES
25 SUPERIOR LOSS CONTROL SERVICES OUR CARRIERS PROVIDE RISK CONTROL SERVICES FOR: Loss prevention & reduction Risk improvement VIA: Technical reference bulletins Self-assessment tools Training videos Opportunities for on-site training
26 EMPLOYMENT PRACTICES LIABILITY TRAINING When: Dec. 15 th, :30 a.m. Noon Where: Davis & Towle Campus 115 Airport Rd., Concord, NH Topics Covered: Hiring Practices Disciplinary Actions Workplace Harassment and more Target Audience: Dept. Heads & Supervisors
27 Be Prepared Let Us Help Start the Process Today Contact Us At Anytime: Jeff Reardon:
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