Working together to improve your health
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- Charleen Booker
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1 York Bridge Outer Cir Baker Street Marylebone Rd Marylebone High St Park Square West Great Portland Street Regent s Park Devonshire St Outer Cir Hallam St B506 B506 Chiltern St A4201 A41 Weymouth St B524 A41 Dorset St New Cavendish St Here to help To discuss your requirements or make an appointment, simply call our team on , bookings@londonmedical.co.uk or drop in to the clinic and see us Working together to improve your health London Medical, 49 Marylebone High Street, London W1U 5HJ. There are certain terms and conditions that apply depending on your payment method and also for not attending an appointment or cancelling it at short notice. You can find details of these at a37942 LM Patient Brochure.indd /06/ :27
2 Welcome to London Medical A very warm welcome to London Medical where we are dedicated to ensuring that your experience of us is personal, productive and positive. The clinic was founded with a vision of creating an environment where patients could be part of the conversation about their healthcare. Today, just one visit is all it takes to get most tests and procedures completed, all in one day, under one roof. If you are concerned about your health or the health of a loved one, come and see us. We will work with you to find the right solution for you. David Briggs General Manager A well-founded reputation Since 1991 London Medical has welcomed patients from around the world. Along the way we have earned a reputation for clinical excellence, personal care and an integrated approach to good health and living. A clinic centred on you Located on Marylebone High Street, we are at the heart of London s worldrenowned Harley Street medical district. Our consultants work as a team, to give you expert diagnosis, advice and treatment, supported by our friendly inhouse nursing team. At London Medical the focus will always be on you and your particular needs. After all, it s your body, your health and your life; we will help you get the very best out of it. Flexible care plans Private medical care can be expensive, but we truly believe in giving value for money. We can provide tailored management plans to spread the cost of your medical care by way of a monthly payment schedule. We also work with all insurance companies if you have private health insurance. We will always be totally honest and transparent about the cost of your care. Our values What use are values if they re not practised? At London Medical we demonstrate our values by doing what we say we will do. So, from the moment we answer the phone, you can expect us to deliver the values set out below: Our focus on caring Your health and well-being is our sole focus. We want our patients to feel positive about their complete care experience at London Medical, and not just the outcome. Working together, we build relationships that help deliver sustained and improved good health. Just one of the reasons why many of our patients have been with us since we opened in Our personal touch Our size and independence mean we can be flexible and can tailor care around each patient. Working together in this way means your views, preferences and feelings are at the core of your healthcare. We call it Project You. Our drive for excellence The world-class expertise and care at London Medical ensures that the highest possible levels of patient safety and clinical medicine are upheld by each one of our Consultants, Doctors and members of staff. Our integrated team Our reputation has attracted leading specialists across many clinical disciplines. The result is joined-up care. Most of our treatments, tests and consultations can be delivered in one day and under one roof a seamless, positive experience for you and your loved ones. Our progressive outlook The London Medical Advisory Board ensures we use the latest techniques and approaches. So, as a patient, you receive only the best and most advanced care. Our world-renowned Consultants push these boundaries even further, by evolving best practice in all areas of medicine. Everyday Care Excellence Integrated Caring Personal Ongoing Care Concentrated Care Progressive Overview 2 3 a37942 LM Patient Brochure.indd /06/ :27
3 Expertise at every stage: Everyday Care As well as providing care for long-term conditions, we are a family community clinic offering services that we all need from time to time. This can be for the usual coughs and colds, aches and pains or perhaps something where reassurance is needed. Family General Practitioner We provide fast access to GP services for the assessment or treatment of acute conditions, general health matters for the whole family and urgent prescriptions. Vaccinations Fast access to a full range of vaccines, including travel vaccinations, meningitis, yellow fever, BGC, flu, malaria, and hepatitis. Appointments available daily. Optometry We offer a complete Orthoptics and Optometric Service. Our Optometrist offers bespoke contact lens fittings and specialises in keratoconus and other corneal conditions. Referrals and appointments available daily. Pharmacy Our on-site pharmacy allows patients to obtain prescriptive treatment during their consultation. Repeat prescriptions can be fulfilled easily and speedily. Dietitian We provide expert advice on obesity, gastric bands, malnutrition, malabsorption and specialist-run clinics on diabetes, dyslipidaemia, irritable bowel syndrome, coeliac disease, kidney disease and more. Appointments are available daily. Physiotherapy Treatment for specific emergency issues, care for those recovering from injury or surgery as well as those who need ongoing remedial help. Appointments available daily. Executive Health Checks We offer comprehensive executive health checks for men and women. These check-ups are available to individuals or can be provided as a corporate service. Feet Help to sustain mobility, independence and reduce pain through gait analysis, the use of orthotics and insoles, and problems due to diabetes, circulatory problems or rheumatoid arthritis. Psychiatry and Counselling Working with mental health and well-being issues such as illness, life events and personal challenges. Aesthetics Botox and dermal filler treatments are available in our Dermatology Clinic as well as facial plastic surgery and other non-invasive aesthetic procedures. Everyday Care 4 5 a37942 LM Patient Brochure.indd /06/ :27
4 Expertise at every stage: Ongoing Care We work together with our patients to manage their diabetes, obesity, cholesterol levels, eye or heart problems and other ongoing conditions. Our teamwork approach results in many of our patients recommending us to their family and friends. Ageing is a natural process, but the wear and tear of daily life can take its toll. At any age, a number of changes can affect our eyes, heart, bones, hormones, cholesterol and so on. Most medical conditions that we develop are surprisingly common, but sometimes these ailments can become serious and even life-threatening if they are not properly treated. Diabetes We are a world leader in diabetes care. With our integrated approach, delivering the highest standards of care, you will have access to related specialists, that are sometimes required when treating diabetes. Diagnosis, consultation and treatment are all available in a single location. Thyroid and Hormones Our thyroid and endocrinology services include paediatric endocrinology, puberty disorders, neuroendocrinology, growth disorders, thyroid, adrenal and pituitary disease, and menopause. Eyes We have a dedicated full-time team of specialist ophthalmologists and ophthalmic technicians working with state-of-the-art equipment. We treat all eye conditions including age-related macular degeneration (AMD), diabetic retinopathy, glaucoma and cataracts. Joints and Bones We offer in-depth assessment and treatment for a wide range of bone and joint conditions including rheumatoid arthritis, osteoarthritis, gout, degenerative spinal disease and more. Ongoing Care Heart Our cardiologists have expertise in cardiac angiography and intervention, heart failure, hypertension, cardiac electrical rhythm disturbances and arrhythmia care. HIV We use the latest retro-viral drugs and health management with an emphasis on the benefits of our cross-clinic approach that draws on expertise when needed. 6 7 a37942 LM Patient Brochure.indd /06/ :27
5 Expertise at every stage: Concentrated Care As we go through life we sometimes suffer from short-term ailments. With early intervention we can manage these conditions with relatively quick treatments. We work with you quickly and efficiently to get you back on track, where you want to be. Dermatology Specialising in a range of skin diseases including acne, psoriasis, eczema and moles. Eyes Years of practice have made our specialists experts in cataracts, glaucoma, uveitis and conditions where specialist oculoplastic surgery is required. Hearing Our audiologists offer hearing tests, expert advice on hearing loss, as well as technology to improve hearing and the treatment of tinnitus. Physiotherapy We offer specific physiotherapy care for patients with particular conditions, injuries or post-surgery where a dedicated rehabilitation programme is required. Sexual Health Our confidential diagnosis and treatment includes tests, treatment, counselling and management of STDs, erectile issues and sexual dysfunction for both sexes. Concentrated Care 8 9 a37942 LM Patient Brochure.indd /06/ :27
6 Find out more Call our friendly team on , or drop in to the clinic. Please visit where you can see what our patients think of us, take a tour of the clinic and learn more about our services. You can book an appointment with any of our specialists without a referral from your General Practitioner. Whatever your requirements, we can arrange an appointment that works for you. Important to note Governance All our services are fully registered with the Care Quality Commission. Details of our registration can be found at location/ Disability policy Our clinic conforms to all disability discrimination legislation. If we aren t able to provide services to a disabled patient, we will seek to give details of an alternative provider. Chaperones You are welcome to bring a chaperone to your consultation, assessment, treatment or review appointment. Simply let us know when booking your appointment. Medical welcomes patients who are self-paying, covered by private medical insurance, or sponsored by their company or embassy. Please feedback Your experience can help us refine and improve our service. So whatever your comments, you might like to: speak to a member of our team complete a suggestion form available in the clinic use our online feedback form at feedback write to the General Manager, London Medical, 49 Marylebone High Street, London W1U 5HJ. Paying for your care Our Consultants and Doctors set their own fees and we collect payment on their behalf. London You can find a full copy of our complaints policy at corporate-governance Information a37942 LM Patient Brochure.indd /06/ :28
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