DENTAL STD LTD LIFE VISION. FORM 5936 Rev. 10/08. Life Insurance

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1 DENTAL STD LTD LIFE VISION FORM 5936 Rev. 10/08 Life Insurance

2 Security for Life While dealing with the eventuality of death is difficult, it is an important part of the planning process for a family s financial security. Whether you are single, married, or have children, chances are that there are people who depend on you for support. Death caused by accident or illness can leave loved ones with financial as well as emotional stress. Having adequate life insurance coverage can help ease the financial burden so that family members can cope with their loss. While most Americans recognize the need for life insurance, many fail to secure the levels of coverage recommended by financial advisors. Securing the appropriate amount of life insurance ensures financial security for surviving family members and loved ones. Quality coverage, flexible plans, and a carrier that has served clients for more than 90 years that s protection you can count on. Valued Employee Benefit Employees are increasingly turning to the workplace to access the life insurance coverage they need. Also, a complete benefit portfolio including group life insurance coverage helps attract and retain employees. Showing your employees you care about their well being by offering group life insurance is an obvious and sensible choice to make as an employer. At Shenandoah Life we can help you create an adequate and affordable group benefits package that your employees will appreciate. And as part of our dedication to customer service, you ll enjoy the perks of employee benefit education, online enrollment support and a fast, accurate claims process.

3 Why Shenandoah Life? An Experienced Carrier Shenandoah Life has been serving clients for more than 90 years. As a mutual company, we are owned by our policyholders and serving their needs is our primary objective. Entering the group insurance business in 1924, we possess a welldeveloped understanding of group insurance needs for businesses of all sizes and offer competitive products and exceptional support to our customers. We recognize the importance of coverage that employees seek and we offer flexible plans to suit their needs. Customer Service At Shenandoah Life, we pride ourselves on courteous and professional customer service. Every employee at Shenandoah Life is committed to our corporate values of integrity, customer focus, performance, interdependence, and initiative and you'll see this first-hand when you contact us! Electronic Services & Virtual Support Even though we focus on personal contact, we also offer you high-tech access to the information you need. Our Interactive Voice Response (IVR) system can be accessed by Group Policyholders who need information about their policies and by claimants checking on the status of their claims. Access to our IVR system is available 24 hours a day, seven days a week. Group policyholders can also sign up for access to our secure website to view Group and Employee level information, and to make changes online. Enrollment Support Communicating employee benefits can be challenging. Educating employees about their plan details when they are making the purchase decision is a primary concern of many employers. Shenandoah Life has a full line of enrollment tools to communicate your group life insurance program to your employees. Written in terms that employees will understand, the tools will educate and inform the employees about the value of life insurance, the details of your plan and how to enroll. Our portfolio of support items includes announcement letters, payroll stuffers, customized presentations, benefit summaries and more. Claims A balanced investment in people and technology has resulted in a claim process that pays claims accurately, efficiently and promptly. Our claims team is here to assist you and to manage the claims process. On average, life claims are processed and paid in less than five days, following receipt of all required information.

4 Life Benefits Custom-designed plans for businesses of all sizes, from 2 lives up (5 in some states as required by law). Basic coverage can be flat amounts or multiples of basic annual salary. Voluntary coverage can be purchased in flat amounts, multiples of salary, or incremental amounts. Variable premium payment options to meet your budget needs and employee benefit objectives, from employer paid to voluntary with little or no cost to you. Insured employees have the ability to purchase limited amounts of life insurance for their spouse and eligible dependent children. Accidental Death & Dismemberment Benefit Coverage provides additional benefits upon an insured employee or spouse s accidental death or dismemberment. Accelerated Death Benefit If an insured person suffers an illness that is expected to result in death within 12 months, then the insured is eligible to receive a portion of the death benefit. Waiver of Premium Payment of premium will be waived for an insured employee s term life coverage (excluding AD&D) in the event of total disability. Conversion An employee may convert all or part of the life insurance to an individual policy under certain circumstances. Portability The insured can elect to continue coverage when coverage under the group policy ends and certain other prescribed conditions are met. AD&D Seatbelt Benefit If a car accident results in the death or dismemberment of insured employee or spouse who was wearing a seatbelt, then an additional benefit will be paid equal to one-half the AD&D benefit. Public Conveyance Benefit An additional benefit equal to the AD&D benefit is paid upon an insured employee or spouse s death or dismemberment while riding as a fare-paying passenger. Easy to Qualify Minimum work requirements vary between hours per week. Guarantee Issue Amounts Guarantee issue amounts vary by group. No evidence of insurability is required for amounts up to the guarantee issue limit as long as applications are received within 31 days of initial eligibility. Reductions A variety of reduction schedules are available. The standard schedule provides for insurance to reduce 35 percent on the insured s 65th birthday, 50 percent on the insured s 70th birthday, and 75 percent on the insured s 75th birthday. Coverage terminates upon retirement for employees and upon attainment of age 70 for spouses. This policy has exclusions, limitations, and terms under which the policy may be continued in force or discontinued. For costs and complete details of coverage, please call or write the company. (Contact information is located on back.) Policy Form GTLP-1/01, GVLP-11/04, TTLC-7/01 (form number may vary by state). This product is not available in all states.

5 Shenandoah Life Fast Facts Mutual company, owned by our policyholders Licensed in 31 states and the District of Columbia. Strong Balance Sheet: $1.9 billion in assets and $15 billion in insurance in force. 1 Experienced Organization: More than 90 years in the insurance business and 80 years in employee benefits. Group Operations employees have an average tenure with Shenandoah Life of 10.9 years. Customer Service Metrics: Contact Center receives more than 274,000 calls per year with average wait time of 25 seconds, an abandonment rate of 1.4 percent and more than 90 percent first call resolution. Average life claim payment is processed in less than five business days, following the receipt of all required information. Customer retention consistently exceeds industry norms with more than 85 percent persistency 2 Technology: Interactive Voice Response system allows clients to assess information 24 hours a day to check claim status, order forms, or get billing and payment information. StarNet Employer Portal provides fast online access to benefit and employer information. Full line of individual life, Medicare Supplement and annuity products, group disability, group dental and group vision products. Home and regional office support to assist you in whatever you need, whenever you need it! audited annual financial statements. 2 Persistency and Conservation Measures of Voluntary Carriers. An Eastbridge Frontline Report, November 2007.

6 About Shenandoah Life Shenandoah Life Insurance Company has been serving the needs of our customers for more than 90 years. We are a well-respected mutual company licensed in 31 states and the District of Columbia. While size alone is not a guarantee of financial stability, Shenandoah Life has more than $1.9 billion in assets and $15 billion of insurance in force (source: 2007 audited annual financial statements). P.O. Box Roanoke, Virginia