Personalization, Communication, Decentralization, Collaboration

Transcription

1 Innovation in Healthcare: The Changing Landscape Megatrends and CEO 360 Degree View Greg Caressi Sr VP, Healthcare & Life Sciences

2 Personalization, Communication, Decentralization, Collaboration A modern health care system is on the horizon, demanding a paradigm shift From... One Size Fits All APPROACH...To Personalized Medicine Fragmented, One-way INFORMATION FLOW Integrated, Two Way Provider Centric FOCUS Patient Centric Centralized, Hospital-based LOCATION Decentralized, Community-based Fragmented, Specialized TREATMENT Collaborative, Shared Information Based on Individual Expert DECISION MAKING Based on Protocols and Analytics Treating Sickness OBJECTIVE Preventing Sickness (Wellness) Source: Frost & Sullivan analysis. 2

3 Targeting Chronic Conditions To Improve Health System Cost and Outcomes Stroke Heart Disease Diabetes Cancer Arthritis Obesity Better management of chronic disease is a key focus of global health policy Modifiable risk behaviors are responsible for much of the illness, suffering, and early death related to chronic diseases Source: CDC and Frost & Sullivan analysis 3

4 Shifting Emphasis From Acute Care to Prevention Prevention/Wellness Track, Predict, Intervene, Manage Early identification and prevention Size of Impacted Population Goal: Keep People Healthy Longer Goal: Manage or Mitigate Risk $$ Goal: Diagnose and Reduce Treatment Delay New models of care delivery to improve collaboration among providers, patient knowledge, self-help and health Increase intervention and incentivize better chronic disease management Goal: Move to More Interaction and Self- Mgmt Disease/Care Management Goal: Manage Goal: Quality of Life Healthy/ Worried Well At Risk Undiagnosed Chronically Ill Managed Chronically Ill Unmanaged End of Life Continuum of Care Source: Frost & Sullivan analysis. 4

5 More Emphasis on Diagnosis, Monitoring, and Prevention Healthcare Spending by Type of Activity Source: Frost & Sullivan analysis 5

6 Higher Touch at a Lower Cost Across the Care Continuum Technology is the enabler for the achievement of a Continuum of Care PRIMARY CARE ACUTE CARE OUTPATIENT CENTERS HOME HEALTH In-person Health Solutions Prevention Diagnostic Chronic Disease Mgmt Monitoring Telehealth Solutions PAYERS EMPLOYERS FAMILY / CAREGIVERS HEALTH INFO PROVIDERS Source: Frost & Sullivan analysis. 6

7 Wellness Focus is Driving a Shift from Remedial to Predictive & Preventative Care Today s world Wellness Healthcare Healthcare today Healthy Vulnerable Affected Sick Future system Future healthcare Wellness Healthcare Consumer Products Home as the Hub (for prevention, monitoring and care delivery) Customization (at multiple levels health plans, interaction with caregivers) Integrated Health Solutions Source: Frost & Sullivan analysis. 7

8 Patients Bring A Consumer Mindset To HC Interactions Experiences in other markets influence consumer expectations for healthcare Retail & Finance Customer service focus Comparison shopping Self-service, online shopping Special offers Real time info at point of use Info comes to consumer High levels of interaction and Q&A online and in person Consumer Expectations Entertainment, Media, & Telecommunications Customized products Home services Variety Engaging interface Ability to control and customize Flexibility and convenience Transportation & Distribution Proactive outreach to stimulate consumer response One stop shop Anytime, anywhere service Source: Frost & Sullivan analysis. 24 / 7 / 365 support One stop resolution or call back Direct outreach to consumers based on consumer preferences 8

9 Globalization of Service Industries: Medical Tourism 750,000 Americans travelled overseas for surgery in 2008, expected to be 6 million by

10 Big Data, Big Collaboration, Big Science Data Explosion Drives the Need for Powerful Analytics Leveraged Across Disparate Data Sets Huge volumes of data data about data (metadata) created more quickly from more sources in more formats both structured and unstructured data hard to combine using standard analytics tools ANALYTICS Pattern analysis H o l i s t i c Right brain approach USES OF BIG DATA Clinical decision support Proactive intervention CER and outcomes research Customer micro-segmentation Clinical trial design NEW TOOLS Artificial intelligence Natural language processing Predictive analytics NEW BUSINESS MODELS Source: Frost & Sullivan analysis. 10

11 Cloud Is No Longer a Four Letter Word in Healthcare Delivering infrastructure, an application, or a platform as a service Abstracting data ownership and application use from location, storage and management Importance to innovation Private Public Hybrid SaaS IaaS PaaS o Speeds implementation and diffusion of new tech solutions, applications o Opens access to multiple devices o Simplifies collaboration o Allows small organizations access to similar tools as larger ones Cloud as the equalizer to allow smaller entities to keep up with IT changes in HC 11

12 Thank You Greg Caressi Senior Vice President Healthcare & Life Sciences (+1)